DS Crisis Management Foundation Introduction

Crisis Management Foundations

Crisis Management Foundationds.co.zadealing with incidents that have a severe negative business consequence

Crisis Management FoundationCM101 Crisis Management Foundations

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IntroductionCrisis management and how a major incident is handled is one of the most crucial processes for an enterprise. A major incident which is one with a significant negative business consequences needs to be handled with a well defined process which is not currently clearly defined in existing methodologies.This course addresses how an enterprise, with a focus on IT, needs to handle the major incident process which includes those outages and failures that are on the immediate horizon of any enterprise.

Crisis Management FoundationThe CM 101 courseRonald brings strategic direction including in-depth expertise to Infrastructure and Technical architecture. He has a successful track record to solving a variety of business challenges related to not only country wide telecommunications but also Information Technology. He is passionate about applying suitable technical strategies to resolve crucial business-related problems.He has been involved in a large number of corporate implementations in South Africa. This includes communications infrastructure such as legacy TDM environments, VSAT and carrier Ethernet, especially when high availability is required. Skilled in understanding the requirements and strategy he is able to support business functions in a converged environment having worked with video conferencing and VoIP systems for close to 20 years.He has a solid grounding in Information Security having been trained as well as managed operational IT security functions. He has a demonstrated ability to define and document policies Enterprise-wide and conduct IT risk assessments. This includes utilising costing models. Ronald is also highly skilled in reviewing standardised best practices, assessing and recommending technologies to support a companys needs, as well as developing products to deliver on these requirements and measure via service level agreements.With proven leadership abilities and able to handle a staff compliment, he is driven, innovative and a critical thinker. He also demonstrated a superior ability to mentor and manage technical staff and external service providers. As such he has participated in the delivery of customer solutions to remote sites and new premises.Ronald focuses on service management opportunities within the telecommunications and financial user base, especially related to IT crisis management and more specifically the major incident process.Refer https://lnkd.in/esKjtHm2

What does this course provide?In a nutshell...Develop an optimum strategy for dealing with mission-critical data centre environments and IT assets based on consequence analysis.Describe all components that are important for high availability in the IT landscape and how to effectively set up the IT environment to be geared for operational safety.Apply relevant processes from the various industry frameworks.Understand the various tools available to assist in IT Crisis management to optimize the Major Incident process.Become effective and efficient at IT Crisis management and introduce cost optimisation into the business using time optimization.

Crisis Management Foundation

Develop an optimum strategy for dealing with mission-critical data centre environments and IT assets based on consequence analysis.Describe all components that are important for high availability in the IT landscape and how o effectively setup the your IT environment to be geared for operational safety.Apply the various relevant processes from the various industry frameworks.Understand the various tools available to assist in IT Crisis management to optimize the Major Incident process.

What does this course provide?In a nutshell...Design a highly reliable and scalable IT architecture and learn what is required to make the IT environment reliable and robust.Understand the landscape of IT Risk and introduce real information security abilities across all areas and disciplines.Prioritise your company's competencies (which drives all business decisions).Identify and mitigate the risks associated with Major Incidents.Search for workarounds during the initial investigations that can reduce the clients pain.Measure and audit the actions for missing safeguards/controls.

Crisis Management FoundationBecome effective and efficient at IT Crisis management and introduce cost optimization into the business using time optimization.Design a highly reliable and scalable IT architecture and learn what is required to make the IT environment reliable and robust.Understand the landscape of IT Risk and introduce real Information security abilities across all areas and disciplines.Prioritize on your company's competencies (which drives all business decisions)Determine and mitigate the risks associated to the Major IncidentsSearch for workarounds during the initial investigations that can reduce the customers painsMeasure and audit the actions for missing safeguards

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Its not about the crisisbut how you deal with it!

Crisis Management FoundationHow you deal with a crisis is more important than it happening!5

Dealing with a crisisHudson (1 minute)

Crisis Management FoundationVideo refer: https://lnkd.in/erxa6sH6

Course outlineOverview, introduction to crisis managementWhat is crisis management?Entities involved in crisis managementITILs incident and problem managementWhat is a Major Incident?Vital Business Functions (VBF)What does this course provide?Perceptions, strategies to dealing with a crisisMaking Information Technology (IT) visibleTransparency the importance of being uglySignificant Havoc in Technology, the statistics and theory of a crisisHow complex systems fail by Richard CookIncident icebergActivities and outcomes

Crisis Management FoundationCourse outline7

Course outlineEngineering to avoid a crisis, building and operating systems to deal with a crisisFail-over, resilience and redundancyDocumentationCorrect implementationTiger Teams, creating structured operations for dealing with a crisisHistory and background from space flightTeams: echo, whisky, delta, romeo, bravo, alphaThe Major incident lifecycle, timelines and attributes of a crisisAnalogy to riding a bicycleLifecycle DiagramThe importance of timeMetrics and measurementDetecting a negative event


Course outlineThe Major incident lifecycle (cont.)DiagnosisChecklistsCrime scene, Genchi Genbutsu, recording, visualization, prevailing conditionsChangesRepair, Restore, Recover, ResolutionWorkaroundFirefightingMission Control, establishing a Crisis Management Operations Centre (CMOC)Best practices for the CMOCThe three level CMOCCommunicationsEscalations


Course outlineCrisis management control pointsWAR roomsTechnical Observation Post (TOP)ToolsHardware, software, processAnalysing a major incidentIncident consequence analysisLessons learnt, After Action Review (AAR)ClassificationProblem solving tipsSimulationTrainingTestingBudgetCost categories


Course outlineThe IT risk landscape, measuring and quantifying associated risksThe risk matrix, areas and disciplinesSWOTLights, camera, actionControlsDecisionsContinuous improvement, changing the impact and consequences of future eventsDeming wheelToyota Production System (TPS)Prioritisation using the Pareto principle


Course outlineAppendicesSupporting documentationReferences (including bibliography)VideosUseful software toolsInformation securityResources for diagnosis and troubleshootingCheat sheetsUseful hardwareOnline and cloud toolsSouth African IT conferences

Crisis Management FoundationCourse outline

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DS Crisis Management Foundation Introduction

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