Dropship

A Partnership Program for Accessory Retailers from

Contents

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WHAT IS DROPSHIPHOW IT

WORKSBENEFITS OF DROPSHIP BENEFITS OF

VOICECOMM HOW TO GET STARTEDRQ

WORKFLOW

What is Dropship?

Investing in innovation and employing a forward-thinking strategy has kept VoiceComm comfortably ahead of competitors and agile enough to handle any scenario facing the ever-changing mobile accessory industry.

In many ways, our Dropship program is the culmination of that hard work and innovative spirit, and is sure to not only influence the industry, but set the standard for years to come.

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The origins of our Dropship Program lie in a 2014 partnership between VoiceComm and iQmetrix which integrated their RQ Retail Management Software with our digital catalog. RQ allows retailers to display and sell products they wouldn't normally stock, or are out of stock of, all from the point of sale.

As a result of this partnership, retailers who subscribe to the RQ Platform can offer endless aisles of accessory solutions without investing in physical inventory. Product orders are fulfilled and shipped directly from VoiceComm’s warehouse to the consumer's chosen destination.

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VoiceComm's Dropship program was devised not to replace our core business or to further disrupt brick-and-mortar stores, but to complement both.

VoiceComm is incredibly proud to be first to market with our Dropship program, but that isn't why so many retailers are excited. They see it as an incredible new way to not only survive in the 21st century, but to thrive and compete in ways no one beyond VoiceComm and iQmetrix could have ever predicted.

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How does Dropship work?

IN STOREEmployees utilize RQ to showcase product offerings to the customer.

TRANSACTProcess sale through RQ as normal with a slight adjustment to allow VoiceComm to fulfill.

INTEGRATIONDropship orders are sent to VoiceComm allowing for inventory availability to be shared & order to take place.

AFTER SALEProducts are shipped and shipping details are shared through RQ. Because the transaction took place in RQ there are no changes to compensation or accounting.

Our Dropship program provides the transparent tools needed to efficiently implement in any sized company.

Dropship Overview

How does Dropship work? | DROPSHIP OVERVIEW (800) 803-1321

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Selling Scenarios

a

SELLING SCENARIO

1.

Customer knows what they want but it’s not in the store physically.

Use Dropship!

How does Dropship work? | SELLING SCENARIOS (800) 803-1321

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a

SELLING SCENARIOCustomer is interested in a specific product category, such as headphones.

2.

XQ

RQUse Dropship andEndless Aisles*!

*VoiceComm’s Dropship Program integrates with XQ Shelf. Learn more online @ iqmetrix.com/products/xq

How does Dropship work? | SELLING SCENARIOS (800) 803-1321

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SELLING SCENARIOCustomer likes a product that’s physically in the store but wants it in a different color.

a

3.Use Dropship!

How does Dropship work? | SELLING SCENARIOS (800) 803-1321

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SELLING SCENARIOCustomer is not sure of what they want but would like to explore options.

a?4.

XQ

RQUse Dropship andEndless Aisles*!

*VoiceComm’s Dropship Program integrates with XQ Shelf. Learn more online @ iqmetrix.com/products/xq

How does Dropship work? | SELLING SCENARIOS (800) 803-1321

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a

a

v

Transaction Flow

PLATFORM

DIGITAL CATALOG

The functionality of the service is fluid and completely integrated with RQ. Products carried through Dropship do not need to be created as part of your in store inventory tree.

How does Dropship work? | TRANSACTION FLOW (800) 803-1321

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Technical Details

Process Behind the Scenes

The Retailer

VoiceComm and iQmetrix remain invisible throughout the entire process – serving as the logistics wing of the operation while maintaining a unified front to care for your customers the same way you expect your own employees to care for them.

How does Dropship work? | TECHNICAL DETAILS (800) 803-1321

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Serves as the information hub -processing product information from the product catalog, order info from sales transactions, and order updates including ETA’s and shipping details.

Provides a digital product catalog which is automatically updated multiple times each day to reflect new products and real-time product availability.

Subscribes to VoiceComm’s catalog which displays products in RQ through the Dropship* feature. *Requires Core 5 software version

What are the Benefits of Dropship?

Source: 2014 Motorola Solutions Shopping Study

67%of retailers can recover out-of-stock incidents, if associates are prepared to offer shoppers the option to order the items before leaving the store and have them sent to their homes.

What are the Benefits of Dropship?| BENEFITS OVERVIEW (800) 803-1321

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Capture lost sales

Increase competitive advantage

Deliver a better customer experienceGreat commission opportunity

Increase your bottom line

» More Choice» No Settling» No Searching» Choice of shipping location» Better experience!

Benefits for your customers.

What are the Benefits of Dropship?| CUSTOMER BENEFITS (800) 803-1321

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» Seamless integration into the sales process

» More product choice to increase attachment rate

» Increased commission by preventing lost sales

Benefits for your sales staff.

What are the Benefits of Dropship?| SALES STAFF BENEFITS (800) 803-1321

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» Increase Accessory Sales» Only pay for product when you

make the sale» Sales associates still make

commission» Seamless integration» Enhance Customer Experience

Benefits for your business.

What are the Benefits of Dropship?| BUSINESS BENEFITS (800) 803-1321

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Benefits for your strategy.

Utilizing the data driven by the Dropship program, retailers can formulate future in-store purchasing decisions to drive sell through and keep inventory fresh, relevant, and profitable.

What are the Benefits of Dropship?| STRATEGY BENEFITS (800) 803-1321

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Benefits in Numbers

67%

of shoppers would be satisfied if the store could arrange

home delivery for an out-of-stock item.

71%

would accept a promotional offer to

return to the store when the item comes in.

90%

of all U.S. retail sales currently are completed in brick-and-mortar stores.

Providing consumers with endless aisles of virtual product that ships anywhere they choose can create the type of in-store experience that nurtures satisfaction, loyalty, and ultimately, profitability for the retailer.

Sources: A.T. Kearney in the Omnichannel Shopping Preferences Study, 2014 Motorola Solutions Shopping Study, McKinsey & Co. report Making Stores Matter in a Multichannel World.

Say Goodbye to Single-Channel Retail

What are the Benefits of Dropship?| BENEFITS IN NUMBERS (800) 803-1321

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ROI analysis for 50 locations.

Raising The Bottom Line

What are the Benefits of Dropship?| RAISE YOUR BOTTOM LINE (800) 803-1321

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What are the Benefits of VoiceComm?

VoiceComm is the premier mobile accessory distributor for the North American market. VoiceComm’s diverse, high profile product portfolio coupled with our commitment to serve has allowed us to quickly become the go-to destination for wireless accessories in the market. With a focus on what’s important for indirect dealers, and wireless retail, we inspire through customization to develop the programs and resources businesses need to succeed.

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PRODUCTSOur robust, comprehensive product offer has made VoiceComm the top destination for customers in the wireless industry to “Get it all in one place.”

PROGRAMS

We’ll share competitive intel, negotiate and facilitate programs to ensure you are receiving best-in-class pricing, programs, and support.

SUPPORT

Our commitment to serve has driven us to build a multi-level support system unmatched in the industry.

Our Difference

RETAIL TOOLKITOur team works hand-in-hand with our vendors to produce tools that support training, sell-through strategies, and merchandising opportunities.

What are the Benefits of VoiceComm?| OUR DIFFERENCE (800) 803-1321

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How to Get Started

Program Qualifications

How to Get Started| PROGRAM QUALIFICATIONS

BE A CUSTOMEROF VOICECOMMRetailer needs to be a VoiceComm partner to integrate with our product catalog

1.INTEGRATIONWITH IQMETRIXRetailer needs to be integrated with RQ Retail Management Software

2.REQUIRES CORE 5SOFTWARERetailer needs to be on the latest platform of RQ software

3.DESIRE TO GROW YOUR BUSINESSThe easiest qualification requirement by far!

4.

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If you meet our Dropship program requirements then you are set to go. Contact us to get started and we will help you coordinate the required training with iQmetrix to set your program in action.

Ready to take your in-store experience to the next level?

Contact us @ dropship@myvoicecomm.com or contact your account manager for your initial consultation today.

How to Get Started| CONTACT US

Let’s Get Started

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RQ Workflow

In sales console, load dropship wizard.

View the products that are available to the customer.

Filter/Search to find the product the customer wants.

Add the product to the cart.Simply add multiple times to increase the quantity.

You can view the contents of the cart in the top right corner.

Next, add a customer to begin collecting their information.

You can search for an existing customer or create a new oneIf you create a new one, you’ll be redirected to the “new customer”

screen.

Once you find the customer you’re looking for, select them and click “ok”.

If you select “Deliver to Customer”, the billing address will autofill by default.If it needs to be changed, select “Custom Address” to enter a new one or choose from a different shipping address the consumer used in the past.

If you select “In Store Pickup”, then the current store will autofill by default. You can change the store if the customer would like to pick up from a different location.

Next, RQ will contact VoiceComm to calculate the shipping optionsVoiceComm will always provide a free shipping option, so there’s no additional cost to the customer. If the customer wants the product to arrive sooner, then they can pay extra for expedited shipping.

After selecting the shipping option, the sales person should review the details of the order with the customer, verifying the address information, shipping option, and products.

Then you return to the invoice where you can add physically stocked products to the invoice.

After you’ve added all the products needed for the invoice, continue to tender as you normally would with any other sale. Once you tender the invoice, the order is sent to VoiceComm to be pick, packed and shipped