Driving productivity context aware learning
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Transcript of Driving productivity context aware learning
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Driving Productivity With Context-Aware Learning 11/14/13
Steve Parker, SPHR
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Steve Parker, SPHR Steve is a former HR executive and a vice president at SumTotal Systems, where he uses his background and deep understanding of successful HR strategies, processes, and technologies to deliver remarkable results to customers. He has directly helped organizations of all sizes, including numerous small businesses and nearly half of the Fortune 100, achieve better results through their people, and has global experience in every industry. He has redesigned HR processes and technology for some of the world's best places to work, and has led efforts to drive HR solution education and awareness globally. Steve has developed his unique, cross-functional HR perspective from leading several strategic HR functions and initiatives for various organizations throughout his career, including Talent Acquisition, Performance Management & Leadership Development, Talent Management & Succession, and HR Operations. He is a former member of the United States Army Special Operations Command, a Senior Professional in Human Resources (SPHR), a certified Human Capital Strategist (HCS), and sometimes travels the world in search of adventure like Caine from Kung Fu.
About The Presenter
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① Why learning is important again
② How to put people, not process, at the center of your talent programs
③ How to deliver content in context
④ How data drives context, and how to get the right data fast without getting rid of what you already have
Agenda
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Learning’s Resurgence
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Of CEOs say the lack of the right skills is their biggest talent challenge 66%
Source: Corporate Leadership Council, 2012
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Report a high negative impact on their ability to meet client needs 1/5
Source: Manpower, 2013
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On-Boarding
Goal Setting
Performance Management
Development Planning
Succession Planning
Internal Mobility
Who else in the organization should I be working with?
What should I do to improve my performance in this specific area now?
What learning will help me fill in the gaps in my new role?
What new skills, training , or certifications are
required?
What specific activities have
helped others be successful?
What learning activities will most effectively
increase my readiness?
Learning
Learning Drives The Success Of All Talent Processes
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Organizations with integrated learning and talent systems are twice as likely to have strong business results
2x
Source: Bersin By Deloitte, 2012
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Annual spend on HCM Software $8B
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Source: Penn Schoen Berland, 2012
Don’t think HCM software helps them do their jobs better 67%
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What’s the highest level of value you are getting from your talent systems infrastructure today? ① Little Or Unclear ② Automates Important Functions & Processes ③ Provides Cross-Functional Insight ④ Helps People Be Better At Their Jobs & Drives Productivity
Poll Question
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Talent Management Isn’t Good Enough
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It’s Time For Talent ExpansionTM
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Increased productivity Improved adoption & engagement Nearly triple the ROI
1980 2000 2012
Talent Expansion
Talent Management
Traditional HCM
Core Tracking + Reporting + Improved UI + Context &
Pervasiveness
ROI
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Most
UX USABILITY
Be easy to use =
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SumTotal
UX USABILITY
Be easy to use + = + CONTEXT
Deliver immediate value to the end
user
PERVASIVENESS
Be available where & how users already
work
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Context Similar to Amazon and other consumer technology, the system understands the users profile and what they are trying do and can offer relevant advice and actions to help the user be more effective
1.
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One size fits all doesn’t work. We thought off-the-shelf was easier, but now companies are realizing that off-the-shelf talent management practices are more difficult to see real results from...
Source: Towers Watson
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Context Similar to Amazon and other consumer technology, the system understands the users profile and what they are trying do and can offer relevant advice and actions to help the user be more effective
1.
2. Pervasiveness Instead of making users come to the system, the system can use “widgets” and mobile capabilities to deliver functionality to the user wherever they are working, even in other, non-SumTotal systems
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Context-Aware Learning
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Context-Aware Learning
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“I could not do my
job without
it.”
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Learning & Performance Provide right-time relevant learning and social connections Talent Acquisition & Succession Create talent pools dynamically and assign targeted development activities Workforce Management Schedule your best resources based on availability AND capability
Productivity
200%
40% Engagement
75% Promotions
Context-Aware Learning Drives The Success Of All Talent Processes
Source: Bersin by Deloitte
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Content In Context
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Of organizations state learners need to connect with learning resources on a daily basis to effectively perform their job
20%
Source: Brandon Hall Group, 2013
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of all L&D spending is now spent on “non-classroom” content and programs
60%
Source: Brandon Hall Group, 2013
1. Integrating social media and social learning into e-learning courses
3 Emerging Trends In Content Development
2. Adding more scenario-based learning
3 Emerging Trends in Content Development
3. Creating shorter courses
3 Emerging Trends in Content Development
Crowd-sourced interaction and feedback often drives more effective learning than rigid pre-developed content
What We Learned from About Content
MOOCs
Multiple “instructors” and cross-disciplined participants help provide debate and perspective
What We Learned from About Content
MOOCs
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Mobile Is Taking Over
0123456789
1973 1993 2013
# (in
bill
ions
)
PopulationMobilePCTV
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of workers use their own smart phone for work, and this number is expected to rise
62%
Source: Brandon Hall Group, 2013
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The learning functions’ role isn’t to create programs and courses, it’s to create a learning ecosystem, where people can share content and learn effectively.
Source: Brandon Hall Group, 2013
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Data Drives Context
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of organizations use more than three HR systems 75%
Source: Forrester Research, 2011
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LACK OF INTEGRATED VISIBILITY AND
ANALYTICS
HIGH COMPLIANCE AND OWNERSHIP COSTS
LACK OF INTEGRATED HR PROCESSES
LACK OF A “SINGLE SOURCE OF TRUTH” OF
TALENT
LMS
RECRUITING
COMPENSATION CAREER DEV
SUCCESSION
PAYROLL
HRIS
PERFORMANCE
FINANCIALS
ERP
SUPPLY CHAIN
CRM
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Does your organization have a clear view of it’s talent profile? ① We don’t collect information on people’s skills and experiences
after they’re hired.
② We have information on people’s skills and experiences, but it is in multiple systems and difficult to access.
③ We have a regular process by which people update their skills and experiences.
④ Executives and managers have real-time access to the talent information they need to make the best decisions.
Poll Question
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Data mapping is 70% of project cost
Average HR technology
consolidation Cost: $6 million Time: 3 years
Technology Vendors: “The only way to get information & value is to buy everything from us.”
Organizations: “We’ll continue to need multiple systems into the foreseeable future.”
Systems Consolidation Isn’t The Answer
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OTHER BUSINESS SYSTEMS
ERP/CRM LEGACY TALENT/ 3RD PARTY
CORE HRIS + WORKFORCE
Your Existing Systems & Infrastructure
CLOUD SYSTEMS
elixHR PlatformTM
Extending & Linking HR Data & Processes
• 150+ Connectors • Custom Integrations • Web Services
Reporting and Analytics • Insights with Impact
• Process • Consolidate • Standardize
• Comprehensive Employee Data
Master Data Management Virtual Source of Truth
Talent Learn Work
Integrated Talent Expansion Suite
Context-Aware User Experience
Portal Widgets Mobile Analytics
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“We have a disbursed, highly mobile workforce and a 24x7 operation. Our employees need an intuitive system that works on the variety of devices and browsers they use, and SumTotal is demonstrating that they understand this need and are committed to meeting it.” - Jason Maxwell, US Airways
What They’re Saying
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“Companies looking to take a more embedded, just-in-time approach to enabling and engaging the workforce today should give thoughtful consideration to the contextual workforce empowerment capabilities that SumTotal is rolling out.” Christa Degnan Manning, Horses for Sources
What They’re Saying
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About SumTotal
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LEARNING TALENT WORKFORCE PAYROLL & EXPENSE
3,500 Customers | $250M+ Revenue | Nearly 30 Years in HR 45M Users | 17M Cloud Users | 95% Customer Retention
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SumTotal Is The Leading Independent HR Technology Provider
#1 in Learning #3 in Integrated Talent
Estimated Global LMS Market Share Bersin, 2012
Integrated Talent Management Management Systems Market Share, Bersin, 2012
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Contact [email protected]
Twitter: @stevenjparker
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Thank You Questions?