Driving Business Excellence through Innovative IT Service Management
Driving Excellence
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Transcript of Driving Excellence
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Driving
Rahul Sinha Roy
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Welcome
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basics
Questions please Notes time
TimelinessCell phones in silentAttentive & Participative
Enjoy the session
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lets meet
Tell us something your colleagues do not know about you.
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At the end of the session you would be able to:
• understand the concept ...
• Journey to ...
• roadmap ...
• your role in driving ...
• a continuous process ...
... Excellence
programme objective
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Expectations
Your expectation from this programme
Agenda Wall
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lets refresh
10 Min.
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about excellence
Feature in oneself Or a Quality Of being Outstanding Or Extremely Good The extreme quality
A simple act when repeated continually make a habit and continual habit leads to “excellence”
Clue
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the ‘paper’ boat & plane
The Mirror Effect
Learning ?
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the journey …
Aim Exploring Opportunities Strategy Performance Evaluation Re-work Re-perform Re-evaluate Set benchmark Strive to over perform …. The journey continues and builds a
Culture
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the journey … continues
the core truth
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moments of truth
The Attitude is Everything Movie - 7 Simple Truths.mp4
Let’s watch a video
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45 min.
lets refresh
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danger that impedes excellence
the core truth
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roadmap to excellence
the 8 pillars
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why excellence ?
The Mahatma
Customer Service Excellence
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why excel ?
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virtual volleyball
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engagement … key to professional excellence
your role
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the ‘paper’ boat & plane . . . redesign
The Mirror Effect
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role of Leadership
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continuity the key …. to
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excellence … a ‘CULTURE’
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the journey continues …
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… lets do it right !
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thank you …
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Rahul Sinha Roy Mobile: +91 9706018205 | 8697115383Email: [email protected]
Address Beaufort Apartment, Flat 5F/1, Basisthapur Bylane 3Survey, Beltola, Guwahati, Assam
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