Driving Digital Transformation with Business Apps on the ... · Tools that help deliver apps faster...

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1 © 2017 ServiceNow All Rights Reserved © 2017 ServiceNow All Rights Reserved Graeme Welsh Advisory Solution Consultant ServiceNow Driving Digital Transformation with Business Apps on the Now Platform

Transcript of Driving Digital Transformation with Business Apps on the ... · Tools that help deliver apps faster...

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1© 2017 ServiceNow All Rights Reserved© 2017 ServiceNow All Rights Reserved

Graeme WelshAdvisory Solution ConsultantServiceNow

Driving Digital Transformation with Business Apps on the Now Platform

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2© 2017 ServiceNow All Rights Reserved

Speaker Introduction

NAME: Graeme Welsh

TITLE: Advisory Solution Consultant

FUNCTION: Solution Consulting

COMPANY: ServiceNow

EXPERIENCE: 3.5 Years in ServiceNow Solution Consulting

EXPERTISE: Platform Specialist, Solution Architecture, Workflow/Orchestration, Integrations, ServiceNow Application Creation

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3© 2017 ServiceNow All Rights Reserved

This presentation contains “forward‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to

management. We intend for such forward‐looking statements to be covered by the safe harbor provisions for forward‐looking statements contained in the U.S. Private

Securities Litigation Reform Act of 1995. Forward‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans,

operating model, financial position, future revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market

opportunities, plans and objectives of management and the effects of competition.

Forward‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,”

“estimates,” “expects,” “intends,” “may,” “plans,” “potential,” “predicts,” “projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms,

although not all forward‐looking statements contain these identifying words. Forward‐looking statements involve known and unknown risks, uncertainties and other factors

that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by

the forward‐looking statements. We cannot guarantee that we actually will achieve the plans, intentions, or expectations disclosed in our forward‐looking statements and

you should not place undue reliance on our forward‐looking statements.

Forward-looking statements represent our management’s beliefs and assumptions only as of the date of this presentation. We undertake no obligation, and do not intend

to update these forward‐looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial

quarter. Further information on these and other factors that could affect our financial results are included our filings we make with the Securities and Exchange

Commission.

This presentation includes certain non‐GAAP financial measures as defined by SEC rules. We have provided a reconciliation of those measures to the most directly

comparable GAAP measures in the Appendix.

The information in this presentation on new products, features, or functionalities is intended to outline ServiceNow’s general product direction and should not be included in

making a purchasing decision. The information on new products, features, functionalities is for informational purposes only and may not be incorporated into any contract.

The information on new products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of

any features or functionality described for our products remains at ServiceNow’s sole discretion.

Safe Harbor

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4© 2017 ServiceNow All Rights Reserved

Agenda

• Digital Transformation Trends

• Transformation on the Now Platform

• Summary and Looking Ahead

• Your Questions

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5© 2017 ServiceNow All Rights Reserved

Build a cloud-based platform to enable regular

people to createmeaningful applications to

route work through an enterprise.

-Fred Luddy, ServiceNow Founder, 2004

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Current Customer Trends For Digital Transformation

MODERNIZE

Transition legacy apps onto a cloud-based application-

platform-as-a service

CONSOLIDATE

Eliminate redundant apps and platforms

across the enterprise

Build apps to replace manual

processes

AUTOMATE

TIME / VALUE

TRANSFORM

YOUR

ENTERPRISE

Achieve new levels of agile business

performance

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Manual Processes

Processes Spanning Multiple Systems

Legacy user Experiences

For the Business

Common Problems

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No Reusability

App Development

Too Slow

Complex Infrastructure

For IT

Common Problems

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ValueBusiness Problem

Middleware

Application

Hardware

Operating System Complexity

Business Problems Require Technology Solutions

But, the path to solving the business problem can be a difficult one…

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Application

Now Platform Complexity

Business ProblemValue

Now Platform Allows You To Focus On Business Value

Eliminate infrastructure complexity and focus on the best business solution

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Nonstop Cloud

ServiceNow® System of Action™

NowPlatform™

CloudServices

Secure & Compliant ScalableMulti-Instance

Intelligent Automation Engine

BUSINESS APPSIT SECURITY HRCUSTOMER SERVICE

WorkflowServiceCatalog

KnowledgeBase

DeveloperTools

ContextualCollaboration

SingleDatabase

ServicePortal

Subscription & Notification

Performance Forecasting

PeerBenchmarking

... .....

......

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.

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.

....... .....

OrchestrationReports & Dashboards

Anomaly Detection

Predictive Modeling

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Unleash Innovation – the right tools to turn anyone into a developer

✓ Tools that help deliver apps faster

✓ Enable anyone to develop

✓ Put application control in the right hands

✓ Maintain IT Governance

Anyone Can Build Apps Fast

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✓ Visualise and automate how work is done

✓ Easily connect to enterprise apps & cloud services

✓ Built-in watch, event and change notifications

✓ Real-time communication through instant messaging

Maximize resources and operational efficiency

Easily Automate Work and Integrate Everything

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✓ No Data Silos

✓ Reusable reports, scorecards, and data visualisations

✓ Personalised dashboards based on user / role

✓ IoT time series data

Improve business decisions and execution

Maximise Value with Actionable Insights

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✓ Adaptive and responsive mobile UI’s OOTB

✓ Browse, request, monitor, respond and

approve from anywhere

✓ Industry standard AngularJS

& Bootstrap

Native Mobile Apps

Create Awesome Experiences On Any Device

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Intelligently Automate Your Business ProcessesAutomatically categorise and route work based on personalised adaptive intelligence

✓ Auto-assign Categories, Priorities and

Groups

✓ Automate task dispatching

✓ Extend with APIs

Confidence Threshold

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• 60,000 tasks integrated

and automated across

multiple stakeholder

groups

• Minimal coding, so

developers can grow

their skills over time.

• 400% acceleration

of simple

applications and

digital business

process development

Safely extend application

development to pro/low/no

code developers

Automate Business Processes Faster

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• 90% less coding

efforts to

configure an

application in as

little as 4 to

6 weeks

• 3X faster development and

delivery

• Developer onboarding

times under 10 days

• Delivery of

development projects

accelerated by 290%

allowing delivery

nearly 6 months soonerNever start from scratch with

a rich set of application

building blocks and reuse on a

Shared Services-ready

platform

Accelerate Your Application Development

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• Central repository for

flight operations across

maintenance, finance

and supply chain data

sources

• Integration of safety signage

request process across lab

staff, facilities, compliance

and department head

approvals

• Systems of

engagement are

more easily

connected through

a central CMDB

databaseNo data silos architecture and

simplified integration with

auto-generated and scripted

APIs

Connect Your Enterprise

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• Mobile-enabled Safety

Evaluation App with

instant scoring brings

evaluation times from

90 days to 30 minutes

• Mobile-enabled Field Office

Readiness Dashboard for

opening/closing 800 seasonal

tax locations

• Improved user

experience and visibility

through a tighter-knit

integration between a

common stack

Customisable UX and native

Mobile with no additional

mobile development needed

Create Amazing User Experiences

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A Phase By Phase Digital Strategy

MODERNIZE

Accelerate the Business by Extending

Development

CONSOLIDATE

Reduce Cost by Eliminating Application Redundancy Drive Productivity

With Every App

AUTOMATE

TIME / VALUE

TRANSFORM

YOUR

ENTERPRISEConnect business

processes, people, data and things

across and beyond the enterprise

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A Look Ahead…

• No Code Integrations

• Action-based Workflows

• Machine Learning

• Intelligent Event Management

• No Code Development Experiences

How Do I Effectively

Store Data?

How Do I Make

Connections Easier?

How Do I MakeSense Of This

Data?

How Do I Automate

Actions With That

Data?

Internet of Things

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Analyst Research

eBooks

Customer Resources on Servicenow.com

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