Driving Digital Transformation with Business Apps on the ... · Tools that help deliver apps faster...
Transcript of Driving Digital Transformation with Business Apps on the ... · Tools that help deliver apps faster...
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Graeme WelshAdvisory Solution ConsultantServiceNow
Driving Digital Transformation with Business Apps on the Now Platform
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Speaker Introduction
NAME: Graeme Welsh
TITLE: Advisory Solution Consultant
FUNCTION: Solution Consulting
COMPANY: ServiceNow
EXPERIENCE: 3.5 Years in ServiceNow Solution Consulting
EXPERTISE: Platform Specialist, Solution Architecture, Workflow/Orchestration, Integrations, ServiceNow Application Creation
3© 2017 ServiceNow All Rights Reserved
This presentation contains “forward‐looking” statements that are based on our management’s beliefs and assumptions and on information currently available to
management. We intend for such forward‐looking statements to be covered by the safe harbor provisions for forward‐looking statements contained in the U.S. Private
Securities Litigation Reform Act of 1995. Forward‐looking statements include information concerning our possible or assumed strategy, future operations, financing plans,
operating model, financial position, future revenues, projected costs, competitive position, industry environment, potential growth opportunities, potential market
opportunities, plans and objectives of management and the effects of competition.
Forward‐looking statements include all statements that are not historical facts and can be identified by terms such as “anticipates,” “believes,” “could,” “seeks,”
“estimates,” “expects,” “intends,” “may,” “plans,” “potential,” “predicts,” “projects,” “should,” “will,” “would” or similar expressions and the negatives of those terms,
although not all forward‐looking statements contain these identifying words. Forward‐looking statements involve known and unknown risks, uncertainties and other factors
that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by
the forward‐looking statements. We cannot guarantee that we actually will achieve the plans, intentions, or expectations disclosed in our forward‐looking statements and
you should not place undue reliance on our forward‐looking statements.
Forward-looking statements represent our management’s beliefs and assumptions only as of the date of this presentation. We undertake no obligation, and do not intend
to update these forward‐looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial
quarter. Further information on these and other factors that could affect our financial results are included our filings we make with the Securities and Exchange
Commission.
This presentation includes certain non‐GAAP financial measures as defined by SEC rules. We have provided a reconciliation of those measures to the most directly
comparable GAAP measures in the Appendix.
The information in this presentation on new products, features, or functionalities is intended to outline ServiceNow’s general product direction and should not be included in
making a purchasing decision. The information on new products, features, functionalities is for informational purposes only and may not be incorporated into any contract.
The information on new products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of
any features or functionality described for our products remains at ServiceNow’s sole discretion.
Safe Harbor
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Agenda
• Digital Transformation Trends
• Transformation on the Now Platform
• Summary and Looking Ahead
• Your Questions
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Build a cloud-based platform to enable regular
people to createmeaningful applications to
route work through an enterprise.
-Fred Luddy, ServiceNow Founder, 2004
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Current Customer Trends For Digital Transformation
MODERNIZE
Transition legacy apps onto a cloud-based application-
platform-as-a service
CONSOLIDATE
Eliminate redundant apps and platforms
across the enterprise
Build apps to replace manual
processes
AUTOMATE
TIME / VALUE
TRANSFORM
YOUR
ENTERPRISE
Achieve new levels of agile business
performance
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Manual Processes
Processes Spanning Multiple Systems
Legacy user Experiences
For the Business
Common Problems
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No Reusability
App Development
Too Slow
Complex Infrastructure
For IT
Common Problems
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ValueBusiness Problem
Middleware
Application
Hardware
Operating System Complexity
Business Problems Require Technology Solutions
But, the path to solving the business problem can be a difficult one…
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Application
Now Platform Complexity
Business ProblemValue
Now Platform Allows You To Focus On Business Value
Eliminate infrastructure complexity and focus on the best business solution
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Nonstop Cloud
ServiceNow® System of Action™
NowPlatform™
CloudServices
Secure & Compliant ScalableMulti-Instance
Intelligent Automation Engine
BUSINESS APPSIT SECURITY HRCUSTOMER SERVICE
WorkflowServiceCatalog
KnowledgeBase
DeveloperTools
ContextualCollaboration
SingleDatabase
ServicePortal
Subscription & Notification
Performance Forecasting
PeerBenchmarking
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OrchestrationReports & Dashboards
Anomaly Detection
Predictive Modeling
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Unleash Innovation – the right tools to turn anyone into a developer
✓ Tools that help deliver apps faster
✓ Enable anyone to develop
✓ Put application control in the right hands
✓ Maintain IT Governance
Anyone Can Build Apps Fast
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✓ Visualise and automate how work is done
✓ Easily connect to enterprise apps & cloud services
✓ Built-in watch, event and change notifications
✓ Real-time communication through instant messaging
Maximize resources and operational efficiency
Easily Automate Work and Integrate Everything
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✓ No Data Silos
✓ Reusable reports, scorecards, and data visualisations
✓ Personalised dashboards based on user / role
✓ IoT time series data
Improve business decisions and execution
Maximise Value with Actionable Insights
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✓ Adaptive and responsive mobile UI’s OOTB
✓ Browse, request, monitor, respond and
approve from anywhere
✓ Industry standard AngularJS
& Bootstrap
Native Mobile Apps
Create Awesome Experiences On Any Device
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Intelligently Automate Your Business ProcessesAutomatically categorise and route work based on personalised adaptive intelligence
✓ Auto-assign Categories, Priorities and
Groups
✓ Automate task dispatching
✓ Extend with APIs
Confidence Threshold
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• 60,000 tasks integrated
and automated across
multiple stakeholder
groups
• Minimal coding, so
developers can grow
their skills over time.
• 400% acceleration
of simple
applications and
digital business
process development
Safely extend application
development to pro/low/no
code developers
Automate Business Processes Faster
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• 90% less coding
efforts to
configure an
application in as
little as 4 to
6 weeks
• 3X faster development and
delivery
• Developer onboarding
times under 10 days
• Delivery of
development projects
accelerated by 290%
allowing delivery
nearly 6 months soonerNever start from scratch with
a rich set of application
building blocks and reuse on a
Shared Services-ready
platform
Accelerate Your Application Development
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• Central repository for
flight operations across
maintenance, finance
and supply chain data
sources
• Integration of safety signage
request process across lab
staff, facilities, compliance
and department head
approvals
• Systems of
engagement are
more easily
connected through
a central CMDB
databaseNo data silos architecture and
simplified integration with
auto-generated and scripted
APIs
Connect Your Enterprise
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• Mobile-enabled Safety
Evaluation App with
instant scoring brings
evaluation times from
90 days to 30 minutes
• Mobile-enabled Field Office
Readiness Dashboard for
opening/closing 800 seasonal
tax locations
• Improved user
experience and visibility
through a tighter-knit
integration between a
common stack
Customisable UX and native
Mobile with no additional
mobile development needed
Create Amazing User Experiences
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A Phase By Phase Digital Strategy
MODERNIZE
Accelerate the Business by Extending
Development
CONSOLIDATE
Reduce Cost by Eliminating Application Redundancy Drive Productivity
With Every App
AUTOMATE
TIME / VALUE
TRANSFORM
YOUR
ENTERPRISEConnect business
processes, people, data and things
across and beyond the enterprise
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A Look Ahead…
• No Code Integrations
• Action-based Workflows
• Machine Learning
• Intelligent Event Management
• No Code Development Experiences
How Do I Effectively
Store Data?
How Do I Make
Connections Easier?
How Do I MakeSense Of This
Data?
How Do I Automate
Actions With That
Data?
Internet of Things
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