Driving Connected Commerce€¦ · systems in Europe1 #1 Over 1.3M EPOSsystems installed worldwide1...

Driving Connected Commerce

2 | DIEBOLD NIXDORF | DRIVING CONNECTED COMMERCE

We Automate, Digitize and Transform the Way People Bank and Shop.


Leveraging our Substantial Expertise to Benefit Customers

1) Financial Results for the 12 months ended Dec 31, 2019.

2) RBR 2019, Global ATM Market and forecasts to 2024 RBR 2019, Global EPC and Self Checkout

~$147million

for R&D1

$4.4 billionIn revenue1

~22,000team members

~13,200service professionals

~3,000software

professionals

3,000+

patents

2+millionInstalled POS

& ATMs2

10+million

service calls

resolved

each year

Top 5providerfor ATM & POS

software


Key Partner to Financial Institutions

1) RBR 2019, Global ATM Market and Forecasts to 2024

2) IDC Financial Insights, 2019 IDC FinTech Rankings

3) As of December 31, 2019

4) RBR 2018, ATM Software 2017

5) RBR, 2019 Deposit Automation and Recycling

#1in ATMs

installed

globally1 global market share1 for

ATMs

~31%

Ranked

#8 on the 2019 IDC

FinTech

Rankings2

~7,300 service

technicians

Serving the

majority of the

Top 100 financial institutions

globally

ATM multivendor

monitoring

software5

#1#1ATM multivendor

monitoring

software4

~$3.3

billionin annual

revenue3

Global

leader of the ADT

market5


Key Partner to Retailers

Global Fortune 500

petroleum

companies are our

customers

10 of 10

retailers in

Europe are our

customers

24 of the

Top 25

1) RBR 2019, Global EPOS and Self-Checkout

2) RBR 2018, Global POS Software – POS software licenses iBase for General Merchandise mid-2018

3) As of December 31, 2019

4) RBR, Global Self Ordering Kiosks 2020

in retail

systems

in Europe1

#1Over

1.3MEPOS systems

installed

worldwide1

SCO

installations in

more than 50

countries at

over 150

retailers

~$1.15billion

in annual revenue3

#1 provider of global

self-ordering

kiosks4


A World Leader in More than 100 Countries


Leadership Team

PRODUCT AND SERVICES GROUPS

Product and Services Groups develop our solutions for

customers, focusing on designing and delivering innovative and

customer-driven products and services.

ENABLEMENT FUNCTIONS

Enabling Functions continually

support our entire organization.

Octavio MarquezBanking

Americas

Neil EmersonBankingEurasia

Hermann WimmerRetailGlobal

RETAIL AND BANKING SEGMENTS

Retail and Banking are the commercial centers of

our organization, with the primary focus of

delivering value to our customers.

Jon LeikenLegal

David CaldwellStrategy & Corporate

Development

Jeffrey RutherfordFinance

Julian SparkesDigital / IT

Gerrard SchmidPresident and Chief Executive Officer

Beth PatrickHuman

Resources

CENTERS OF EXCELLENCE (COEs)Process COE Working closely with

all aspects of the

business to help

build customer-

centric processes.

Marketing COE Concentrating on

industry and brand

marketing for our

Banking and Retail

Segments.

Customer Solutions COE Designing, developing end-to-

end solutions for our systems,

services and software portfolios.

Sales Excellence COE Focusing on sales

operations, ensuring we

have the right capabilities to

serve customers.

Ulrich NäherSystems

Olaf HeydenServices

Manish ChoudharySoftware


Building on 160+ Years of Innovation

First to develop

tear gas defense

First voice

recognition ATM

First ATM integrated

with mobile

First circular vault door to

protect against prying

First long-edge,

anti-skimming, secure

card reader

First iris

recognition ATM

First green, flexibly

powered ATM

First stateless,

FIT Client ATMFirst to introduce

drive-up banking

First electronic POS

network system

introduced in Europe

First kiosk in QSR

First self-service

pilot in Europe


Core Drivers of Connected Commerce

Digital and

Physical

Moments of interaction

to E2E journeys

“Always On”

Operational Excellence

Do-it-yourself to

X-as-a-Service

Insightful and

Personalized Experiences

Transactions to

meaningful connections

More Than

Omnichannel

Microcosm to

ecosystem

We Automate, Digitize and Transform the Way People Bank and Shop.


Consumers Live in a Connected Commerce Ecosystem

Engaging consumers digitally while providing a range of physical

touchpoints is key to providing a differentiated experience.

From the supermarket to fast

fashion— our new self/assisted-

service tools place your consumer

at the heart of every interaction.

Discover solutions that don’t

make you choose between the

ever-critical uptime, security

and efficiency needed to

maintain deep consumer

relationships.

End-to-end solutions

eliminate complexity and

connect your physical and

digital channels while

streamlining your

consumer’s experience.

The future of payments and

transactions driven by open,

flexible solutions that enable

connected commerce—

SMBs reap the benefits.

AT HOME AND ON THE GO

RETAIL

FUEL, CONVENIENCE & QSR

BANKING

SMALL & MEDIUM BUSINESS


Solutions Bridging Digital and Physical Channels

World leading self-

service application

software

Automation tools to

converge channels

End-to-end support

for your network

Personalization and

customization tools with

Vynamic MarketingTM

.

Actionable

intelligence from

multichannel data

Service Techs

Project Management

Service Desk

Monitoring

Dispatch

Global Data Engine

Analytics

Installation

Maintenance &

Availability

First & Second Line

End-to-End Process

Outsourcing

Business Process

Management


Software to Digitize Financial and Retail Institutions Globally

The industry’s first end-to-end connected commerce portfolio.

Vynamic Self-Service

Vynamic Checkout

Vynamic FCx Checkout

Vynamic Transaction

Automation

Vynamic Teller

Vynamic Payments

Vynamic Terminal Driving

Vynamic FCx Payments

Vynamic Security

Vynamic View Banking

Vynamic Cash

Management

Vynamic Store

Operations

Vynamic FCx Operations

Vynamic Marketing

Vynamic Engage

Vynamic Insights Banking

World leading

self-service

application software

Channel convergence

platform

End-to-end management

for your network

Personalization

and experience

Actionable intelligence

from multichannel data

CHECKOUT CONNECTED

COMMERCE PLATFORM

CUSTOMER ENGAGEMENT & ANALYTICSBACKOFFICE AND

STORE OPERATIONS


Services to Transform a Connected World

Your Team. Powered by Ours.

Service Techs

Project Management

Service Desk

Monitoring

Dispatch

Global Data Engine

Analytics

Installation

Maintenance &

Availability

First Line

Second Line

End-to-End

Process Support

or Outsourcing

Business Process

Management

Business Process

Management


Touchpoints to Automate the Way People Bank and Shop

Our integrated solutions connect digital and physical

channels conveniently, securely and efficiently.


DN SeriesTM – The Future of the ATM Channel

Built to Connect. Built for More.TM

The DN SeriesTM provides financial institutions

the ability to grow with digital strategy and deliver

the most integrated functionality in the smallest,

most secure footprint.

MORE

PERSONALIZED MORE

INTEGRATED

MORE

AVAILABLE

MORE

EFFICIENTMORE

FUTURE-READY

MORE

SECURE


Our Roadmap For Transformation

Operational ExcellencePrioritizing and standardizing procedures

and processes to increase efficiency, manage

costs and deliver value to our customers

and shareholders.

Improving execution and management of

assets and liabilities, with established targets

and leadership accountability to ensure

successful delivery.

Optimized Balance SheetProviding a world-class, competitive software

and solutions portfolio necessary to address

our customers evolving needs to achieve

consumer satisfaction and loyalty.

Product Evolution

Shaping the Future

Focusing relentlessly on customer centricity.

Evolving how we interact with customers

and driving growth. Delivering our best is at

the core of everything we do.

Customer Focus

A comprehensive, transformational plan that builds and improves upon what we do best —

delivering quality products and services to our customers.


Global Employer of Choice

Driving Connected Commerce€¦ · systems in Europe1 #1 Over 1.3M EPOSsystems installed worldwide1...

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