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Driving Connected Commerce...First to develop tear gas defense First voice recognition ATM First ATM...
Transcript of Driving Connected Commerce...First to develop tear gas defense First voice recognition ATM First ATM...
Driving Connected Commerce
2 | DIEBOLD NIXDORF | DRIVING CONNECTED COMMERCE
We Automate, Digitize and Transform the Way People Bank and Shop.
3 | DIEBOLD NIXDORF | DRIVING CONNECTED COMMERCE
Leveraging our Substantial Expertise to Benefit Customers
1) Financial Results for the 12 months ended Dec 31, 2019.
2) RBR 2019, Global ATM Market and forecasts to 2024 RBR 2019, Global EPC and Self Checkout
~$147million
for R&D1
$4.4 billionIn revenue1
~22,000team members
~13,200service professionals
~3,000software
professionals
3,000+
patents
2+millionInstalled POS
& ATMs2
10+million
service calls
resolved
each year
Top 5providerfor ATM & POS
software
4 | DIEBOLD NIXDORF | DRIVING CONNECTED COMMERCE
Key Partner to Financial Institutions
1) RBR 2019, Global ATM Market and Forecasts to 2024
2) IDC Financial Insights, 2019 IDC FinTech Rankings
3) As of December 31, 2019
4) RBR 2018, ATM Software 2017
5) RBR, 2019 Deposit Automation and Recycling
#1in ATMs
installed
globally1 global market share1 for
ATMs
~31%
Ranked
#8 on the 2019 IDC
FinTech
Rankings2
~7,300 service
technicians
Serving the
majority of the
Top 100 financial institutions
globally
ATM multivendor
monitoring
software5
#1#1ATM multivendor
monitoring
software4
~$3.3
billionin annual
revenue3
Global
leader of the ADT
market5
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Key Partner to Retailers
Global Fortune 500
petroleum
companies are our
customers
10 of 10
retailers in
Europe are our
customers
24 of the
Top 25
1) RBR 2019, Global EPOS and Self-Checkout
2) RBR 2018, Global POS Software – POS software licenses iBase for General Merchandise mid-2018
3) As of December 31, 2019
4) RBR, Global Self Ordering Kiosks 2020
in retail
systems
in Europe1
#1Over
1.3MEPOS systems
installed
worldwide1
SCO
installations in
more than 50
countries at
over 150
retailers
~$1.15billion
in annual revenue3
#1 provider of global
self-ordering
kiosks4
6 | DIEBOLD NIXDORF | DRIVING CONNECTED COMMERCE
A World Leader in More than 100 Countries
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Leadership Team
PRODUCT AND SERVICES GROUPS
Product and Services Groups develop our solutions for
customers, focusing on designing and delivering innovative and
customer-driven products and services.
ENABLEMENT FUNCTIONS
Enabling Functions continually
support our entire organization.
Octavio MarquezBanking
Americas
Neil EmersonBankingEurasia
Hermann WimmerRetailGlobal
RETAIL AND BANKING SEGMENTS
Retail and Banking are the commercial centers of
our organization, with the primary focus of
delivering value to our customers.
Jon LeikenLegal
David CaldwellStrategy & Corporate
Development
Jeffrey RutherfordFinance
Julian SparkesDigital / IT
Gerrard SchmidPresident and Chief Executive Officer
Beth PatrickHuman
Resources
CENTERS OF EXCELLENCE (COEs)Process COE Working closely with
all aspects of the
business to help
build customer-
centric processes.
Marketing COE Concentrating on
industry and brand
marketing for our
Banking and Retail
Segments.
Customer Solutions COE Designing, developing end-to-
end solutions for our systems,
services and software portfolios.
Sales Excellence COE Focusing on sales
operations, ensuring we
have the right capabilities to
serve customers.
Ulrich NäherSystems
Olaf HeydenServices
Alan KerrSoftware and
Revenue
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Building on 160 Years of Innovation
First to develop
tear gas defense
First voice
recognition ATM
First ATM integrated
with mobile
First circular vault door to
protect against prying
First long-edge,
anti-skimming, secure
card reader
First iris
recognition ATM
First green, flexibly
powered ATM
First stateless,
FIT Client ATMFirst to introduce
drive-up banking
First electronic POS
network system
introduced in Europe
First kiosk in QSR
First self-service
pilot in Europe
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Core Drivers of Connected Commerce
Digital and
Physical
Moments of interaction
to E2E journeys
“Always On”
Operational Excellence
Do-it-yourself to
X-as-a-Service
Insightful and
Personalized Experiences
Transactions to
meaningful connections
More Than
Omnichannel
Microcosm to
ecosystem
We Automate, Digitize and Transform the Way People Bank and Shop.
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Consumers Live in a Connected Commerce Ecosystem
Engaging consumers digitally while providing a range of physical
touchpoints is key to providing a differentiated experience.
From the supermarket to fast
fashion— our new self/assisted-
service tools place your consumer
at the heart of every interaction.
Discover solutions that don’t
make you choose between the
ever-critical uptime, security
and efficiency needed to
maintain deep consumer
relationships.
End-to-end solutions
eliminate complexity and
connect your physical and
digital channels while
streamlining your
consumer’s experience.
The future of payments and
transactions driven by open,
flexible solutions that enable
connected commerce—
SMBs reap the benefits.
AT HOME AND ON THE GO
RETAIL
FUEL, CONVENIENCE & QSR
BANKING
SMALL & MEDIUM BUSINESS
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Solutions Bridging Digital and Physical Channels
World leading self-
service application
software
Automation tools to
converge channels
End-to-end support
for your network
Personalization and
customization tools with
Vynamic MarketingTM
.
Actionable
intelligence from
multichannel data
Service Techs
Project Management
Service Desk
Monitoring
Dispatch
Global Data Engine
Analytics
Installation
Maintenance &
Availability
First & Second Line
End-to-End Process
Outsourcing
Business Process
Management
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Software to Digitize Financial and Retail Institutions Globally
The industry’s first end-to-end connected commerce portfolio.
Vynamic Self-Service
Vynamic Checkout
Vynamic FCx Checkout
Vynamic Transaction
Automation
Vynamic Teller
Vynamic Payments
Vynamic Terminal Driving
Vynamic FCx Payments
Vynamic Security
Vynamic View Banking
Vynamic Cash
Management
Vynamic Store
Operations
Vynamic FCx Operations
Vynamic Marketing
Vynamic Engage
Vynamic Insights Banking
World leading
self-service
application software
Channel convergence
platform
End-to-end management
for your network
Personalization
and experience
Actionable intelligence
from multichannel data
CHECKOUT CONNECTED
COMMERCE PLATFORM
CUSTOMER ENGAGEMENT & ANALYTICSBACKOFFICE AND
STORE OPERATIONS
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Services to Transform a Connected World
Your Team. Powered by Ours.
Service Techs
Project Management
Service Desk
Monitoring
Dispatch
Global Data Engine
Analytics
Installation
Maintenance &
Availability
First Line
Second Line
End-to-End
Process Support
or Outsourcing
Business Process
Management
Business Process
Management
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Touchpoints to Automate the Way People Bank and Shop
Our integrated solutions connect digital and physical
channels conveniently, securely and efficiently.
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DN SeriesTM – The Future of the ATM Channel
Built to Connect. Built for More.TM
The DN SeriesTM provides financial institutions
the ability to grow with digital strategy and deliver
the most integrated functionality in the smallest,
most secure footprint.
MORE
PERSONALIZED MORE
INTEGRATED
MORE
AVAILABLE
MORE
EFFICIENTMORE
FUTURE-READY
MORE
SECURE
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Our Roadmap For Transformation
Operational ExcellencePrioritizing and standardizing procedures
and processes to increase efficiency, manage
costs and deliver value to our customers
and shareholders.
Improving execution and management of
assets and liabilities, with established targets
and leadership accountability to ensure
successful delivery.
Optimized Balance SheetProviding a world-class, competitive software
and solutions portfolio necessary to address
our customers evolving needs to achieve
consumer satisfaction and loyalty.
Product Evolution
Shaping the Future
Focusing relentlessly on customer centricity.
Evolving how we interact with customers
and driving growth. Delivering our best is at
the core of everything we do.
Customer Focus
A comprehensive, transformational plan that builds and improves upon what we do best —
delivering quality products and services to our customers.
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Global Employer of Choice