Drivers make the difference!

5 Things Your Student Can Do To Deliver Great Service

1. Make safety and on-time delivery your top priorities.

2. Plan and utilize your time wisely.

3. Use the circle of service.

4. Communicate with your fleet manager.

5. Treat customers with courtesy and professionalism.

These five simple actions will make a huge difference in the quality of the

service the student provides.

Safe delivery of the load always comes first. Margot H. , 5 year Safety Award, No service failures

Rule #1To deliver excellent service, make

safety and on-time delivery the top priority.

Safety and On Time Delivery

#1 Make safety and on-time delivery your top priorities

•Your first priority is always to deliver the load safely.

•Not only is speeding dangerous, it can result in costly tickets and delays.

•Plan ahead to make the best use of your time.

Stopping for one Coke will kill about 30 or 45 minutes and cost you about $20.00.

Randy E, 20 Year Safety Award, No service failures

Rule #2To deliver excellent service, plan and utilize time wisely.

Planning Your Time

#2 Plan and utilize your time wisely •Utilize your Route Solution to plan your day.•Use the fuel stops provided for you by U.S. Xpress.•Plan your dining stops ahead.•Be aware of how many hours you have remaining on your 14 hour work day.•If you are going to utilize the split sleeper berth rule, make sure you have two rest periods that account for at least 8 hours in the sleeper berth paired with a minimum of 2 hours of off duty or sleeper berth time. •Don’t start your clock until you absolutely have to.

Filling out the circle of service macros properly allows for EDI transmissions to go thru smoothly without any manual input …

getting the information back to our customers in a timely manner.Tim O’Connor, Vice President of Fleet Operations

Rule #3To deliver excellent service,

use the circle of service.

The Circle of Service

#3 Use the circle of service

•Improves operational efficiency.

•Allows for faster and more efficient billing.

•Allows for a faster and more efficient pay cycle on the load.

•Reduces downtime, which increases your earning potential.

Never get complacent. Robert G, 2 Million Mile Award

Rule #4To deliver excellent customer service,

communicate with your fleet manager.

Communicating With Your Fleet Manager

#4 Communicate with your fleet manager

•Before you accept a load make sure you have the hours to run the load and make the delivery on time.

•Notify your fleet manager immediately anytime you do not have the hours to pick up or complete a load.

•Let operations know as quickly as possible anytime you feel you can’t make service on a load.

•If there are delays for any reason (traffic, an accident, you oversleep, etc), contact your fleet manager immediately.

When most of the public sees a red truck, they automatically think of U.S. Xpress.

Chet Groce, Director of Safety, U.S. Xpress

Rule #5To deliver excellent customer service,

treat customers with courtesy and professionalism.

Courtesy and Professionalism

#5 Treat customers with courtesy and professionalism

1.Always look and act professional.

2.Obey all traffic laws and regulations.

3.Demonstrate our commitment to safety in all of your duties.

4.Treat customer representatives and the motoring public with respect.

Drivers make the difference!

This benefits you, our customers, and U.S. Xpress.

Deliver Excellent Service For Our Customers

1. Make safety and on-time delivery your top priorities.

2. Plan and utilize your time wisely.

3. Use the circle of service.

4. Communicate with your fleet manager.

5. Treat customers with courtesy and professionalism.

Ensure your student is prepared!

Layover, Breakdown Procedures• Must obtain a Layover Authorization Number

• Layover Authorization numbers valid in 24 hour increments..

• Layover pay is $50 for each 24-hour period.

• Layover pay is non-taxed.

• Layovers are paid automatically on your next payroll cycle, granted you received an authorization number.

• Layovers are not paid on Sundays, except for breakdown situations.

• Layover requests may be denied if:• You create a service failure.

• You refuse local work.

Compensated at $12.50 per hour, after 3 hours of non-compensated time at each stop on the load.

•You must arrive on time for your appointment.

•Macro 14 submission one hour after detained and each hour thereafter.

•Detention clock starts at appointment time or at arrival time for open windows.

• Solos will be paid for the up to 11 hours following the three non-paid hours.

Unloading & Lumpers!

Unloading & Lumpers!

Lumpers are a necessity in the transportation industry, as they unload

the merchandise from our trailers.

If you need to utilize a lumper utilize the following procedures.

ENSURE YOU GET A RECEIPT FROM THE LUMPER, AND TURN THE RECEIPT IN

ON YOUR EXPENSE MACRO (MACRO 7).

If you fail to turn in the receipt you will not be reimbursed for the Lumber

expense.

If you choose to unload the trailer yourself, U.S. Xpress will pay you $75 for

unloading the trailer.

Home-Time

For a new driver to the transportation industry, being out on the road, away from home and family, can be a tough transition.

Recalling your transition to life on the road, and juggling a family at

home, is often the best way of helping a student with this

transition.

Although the transition to life on the road can be difficult, the

benefits are a rewarding career that can support your family’s financial

future.

Home-Time

Home-Time

U.S. Xpress home time policies allow Solo, OTR and Regional drivers:

12 days out = 36 hours off14 days out = 48 hours off21 days out = 72 hours off28 days out = 96 hour off

Team Drivers earn one day off for every week out, but must be out for a minimum of two

weeks before home time.

No driver can be off the truck, without being on leave status, for more than 10 days. Being off

the truck for more than 10 days will require you to go through rehire/reinstatement.

Payroll Settlement Sheet

Understanding the payroll settlement sheet is a constant source of frustration with students.

Train your student in how to locate their settlement sheet, and understand the

contents.

Payroll Settlement Sheet

Lets review the payroll settlement sheet and break it down into its basic components.

In your training packet is a copy of this settlement sheet for you to train your student

with.

The first thing you want to identify on the settlement sheet

is the Pro#.

The Pro# number for this settlement sheet is located in

the upper left part of the sheet.

We now look at the driver origin – Mehoopany PA

Origin of pick up – Tunkhannock PA

And Destination – Lyndhurst NJ

We see that the driver was paid $50 for 145 miles.

As you move down to the next section you find a new Pro# which means a new load the

driver ran.

Under the Pro# you find the location information, showing where the origin of the load was, the load was terminal transferred, picked up, and the destination.

Keep in mind this driver may have only driven a portion of all the locations wherein the load moved.

In the section immediately following is the mileage and amount the driver was paid for the load.

Here we see the driver ran 231 empty miles, and 94 loaded miles for a total of 315 miles.

He was paid .14 cents per mile for the empty miles, and .14 per mile for the loaded miles. He is on per diem, so he received .135 cents per mile for the 315 miles, and to his benefit at a non-taxable rate. So when you look at his taxable pay you see

he received $44.10 in taxable wages, and $42.53 in non-taxable wages.

As we move down the settlement sheet, we see yet another PO# indicating another trip. You see the origin, stop offs, and destination of the load.

With this load you see empty miles of 127, loaded miles of 495 for a total of 622 miles. It shows his stop pays of $20, $35, and $100 for a total of

$155 in stop pay.

We once again see that the driver benefited by being on the per diem pay program, because some of his pay is non-taxable. Of the $155 dollars he made, his taxable earnings were $69.42, and he made $93.97 that he will

not be taxed on, which increases his take home pay.

We now wrap up this drivers runs for the week with the final PO#, wherein he ran a total of 229 miles. His taxable earnings are $32.06 and once again he is receiving

$30.92 that he will not be taxed on due to the Per Diem program.

Payroll Settlement Sheet

The final page of the settlement sheet will be the summary page. Down the left side of the page is a

breakdown listing of payments and expenses.

Across from the listing of payments and expenses, you find the current amount for

each listing. You see that the 1st two lines show the driver’s

total miles for the week of 1166, and mileage pay of

$194.58.

In the last column you find what the driver has done for

the year. In the first two rows you see that he has ran a total

of 9,307 miles for the year, and he has received $1619.12

mileage pay for the year.

Communication

It all boils down to one thingCOMMUNICATION!

Communication between the student and the FM is the key to

service, and everything else!

Teach your student, that anytime there is a change in their ability to pick up or deliver on-time, such as heavy traffic,

inclement weather, or over-sleeping you

MUSTNotify your FM as soon as possible so that contingency

plans can be made with the customer.