Draft IT Evolution and Development Council - IT Workforce ... · Local IT presence is improtant for...
Transcript of Draft IT Evolution and Development Council - IT Workforce ... · Local IT presence is improtant for...
Strategy Activity Description 1H - FY19 (Jul - Dec 2018) 2H - FY19 (Jan - Jun 2019) 1H - FY20 (Jul - Dec 2019) 2H - FY20 (Jan - Jun 2020)overlap or interdependency with other council domain
Strategies aligned
Priority: Level 1: high priority; high
commitmentLevel 2: subject to longer timeframe if constraints
increase/shift
SPARK
SPARK -- Sharing Perspectives and Realizing Knowledge program for Observations and Immersions (T. Weissenberger, L. Carmak)
Initial CommunicationEstablish Project and Project Team
Observations start
SPARK -- reach maintenance mode Level 1
Open Forums
Open Forums in workgroups -- Introduce Teams, work processes, and staff to each other, cross Posted to Strengthen IT Communities (J.
Jimenez)Pilot Sessions
Open Forums -- Determine if viable long term
Level 2
Skills Survey
Skills Survey -- Determine if we will repeat Surveys and Identify focus for
training for the yearLevel 2
IT Academy
Develop concept and possible project kick off (J.Chafee)
Project DiscoveryLevel 2
Cultu
re o
f Co
mm
itme
nt to
Di
vers
ity,
Equi
ty, a
nd
Incl
usio
n
Diversity, Equity, and Inclusion Level 1
Stre
ngth
en
IT
Com
mun
ities
and
Pr
omot
e Co
llabo
rati
on Sharing Institutional Knowledge Level 1
Deve
lop
and
Impl
emen
t Co
nsis
tent
HR
Pra
ctic
es
and
Prog
ram
s
Review HR Policies and Practices
Project Discovery (J.Jimenez, D. Ambrisco)
Level 2
Key:
Open Forums in workgroups -- Introduce Teams, work processes, and staff to each other, cross Posted to Skills Meet Institutional Needs (J. Jimenez)
Draft IT Evolution and Development Council - IT Workforce of the Future roadmap, March 2019Sk
ills M
eet t
he n
eeds
of t
he In
stitu
tion SPARK -- Develop and Deploy Immersion Program
Utilize Skills and Needs surveys to inform training opportunities (J. Jimenez, D. Ambrisco)Focus on Cloud Services Training
Project Discovery -- Review HR Programs, Discuss with CDO (J.Jimenez)
Strategy Activity Description 1H - FY18 (July - Dec 2018) 2H - FY18 (Jan - Jun 2019) 1H - FY19 (Jul - Dec 2019) 2H - FY19 (Jan - Jun 2020) 1H - FY19 (Jul - Dec 2020)overlap or
interdependency with other council domain
Strategies aligned
Priority: Level 1: high priority; high
commitmentLevel 2: subject to longer timeframe if constraints
increase/shift
HCIS/OneIT core teamEstablish and charge core team to oversee
implementation of integration projects (Fleagle/Carmen)
General IT services Effectiveness & EfficiencyA, E
Level 1
Roadmap implementation
General IT services;OneIT/HCIS collaboration roadmap
Effectiveness & EfficiencyA, E
Level 1
Staff integration
Workforce of the FutureC, E
Level 1
Level 1
Define OneIT - Planning:Develop project plan to implement
naming and branding convention. (TBD)
General IT services Effectiveness & EfficiencyD Level 1
InnovationLevel 2
Governance & critical tasksOptimize governance process and teams.
(R Bolton, Napoli)
Evaluate effectiveness of OneIT goverance groups, including Operations Team, Strategy Team and Councils. Clarify
roles/scope, rotate membership and make adjustments to optimize effectiveness and to ensure alignment with OneIT strategic
plan. (Napoli)
Effectiveness & EfficiencyD
Level 1
Research ResearchCPartnershipsA, B, C, D
Level 2
Workforce of the FutureC
Level 1
BTAA CIO Culture review:Theme and explore findings from culture
review follow up discussions. (Napoli, Fleagle)
BTAA CIO Culture review:Address barriers identified through culture review to realizing the vision of a cohesive OneIT. Explore mechanisms (e.g. training) to increase level of candor in dialogue and aptitude for difficult conversations across
OneIT community. (Napoli, Fleagle)
Level 1
Establish and implement mechanisms to encourage and reward behaviors
that promote the values and vision of OneIT. (TBD)
Level 2
Key:
Draft IT Evolution & Development Council - IT evolution roadmap, March 2019
Leve
rage
the
com
plem
enta
ry s
tren
gths
of
HCI
S an
d O
neIT
to fo
ster
suc
cess
in
teac
hing
, res
earc
h an
d he
alth
car
e, a
nd
to m
eet g
row
ing
dem
and
for I
T.
Exec
ute
colla
bora
tive
HCI
S/O
neIT
as
sess
men
ts a
nd re
sulti
ng
impl
emen
tatio
n pr
ojec
ts to
take
ad
vant
age
of e
xper
tise,
redu
ce
dupl
icat
ion,
leve
rage
sca
le a
nd o
ptim
ize
IT s
uppo
rt.
Implement HCIS/OneIT collaboration roadmap, including single electronic identity and single e-mail/calendaring systems. Develop project plans, determine timelines and assign project leads to execute collaborative projects.
(Core team, to be assigned by Fleagle/Carmen)
Leverage opportunities for collaboration between HCIS and OneIT outside of projects, including: joint HCIS/OneIT leadership team; joint leadership development cohort; job rotation/shadowing; integration of some teams, e.g. security. Build upon existing relationships between HCIS and OneIT staff.
(Fleagle/Carmen)
Clar
ify th
e m
issi
on a
nd id
entit
y of
One
IT.
Incr
ease
col
labo
ratio
n an
d bu
ild b
ridge
s th
roug
hout
cam
pus
IT u
nits
. M
inim
ize
isol
ated
pro
cess
es a
nd d
ecis
ion-
mak
ing,
an
d cu
ltiva
te b
road
per
spec
tives
to b
est s
erve
the
need
s of
the
who
le in
stitu
tion.
Structure
Define OneIT as an entity, including the relationship of OneIT to legacy entities, including central and distributed IT. Address question of where IT staff belong, and to
ensure staff who work across multiple organizations feel included. (Napoli)
Define OneIT - Discovery: Gather stakeholder input to determine and define future identity and branding
convention for IT across campus. (Napoli)
Define OneIT - Implementation:Implementation - Roll out identity and branding convention
across campus IT units. (TBD)
Leverage financial models to facilitate collaboration across silos and integration of efforts where appropriate. (Evans)
People
Define roles at the team and invidivual levels, using IT support framework, to ensure all IT professionals understand their role in OneIT in support of academic needs.
(Rogers, Napoli)
Explore mechanisms to engage/communicate with employees to ensure staff across IT community feel valued and integral to OneIT. (Napoli)
Culture
Define, through engagement with IT community, what it means to be part of OneIT, including values and associated behaviors. (Napoli, Fleagle)
Page 1
Strategy Activity Description
1H - FY18 (July - Dec 2018)
2H - FY18 (Jan - Jun 2019)
1H - FY19 (Jul - Dec 2019)
2H - FY19 (Jan - Jun 2020)
1H - FY19 (Jul - Dec 2020)
overlap or interdependency withother council domain
Strategies aligned
Priority:Level 1: high priority; high
commitmentLevel 2: subject to longer
timeframe ifconstraints increase/shift
Environment Survey
Level 1
Environment Survey
Level 1
Create Common Role
Workforce Development Effectiveness & Efficiency Level 2
Impr
ove
One
IT's
un
ders
tand
ing
of th
e fu
nctio
nal
proc
esse
s in
the
units
with
w
hich
One
IT
part
ners
.
Participation Level 2
PMO Service Level 1
Empower Communication
Level 1
PREQs and Universal Workflow
General IT services Level 1
Establish Common Terminology
General IT Services Level 2
Key: initiative requires funding and/or people resources
Notes: Things to consider moving forward. Communication- Can we find a better balance of push/pull notificaiton for service changes. Survey - Maybe think about using the Educause technology satisfaction survey as the standard for campus. Tech purchasing - more consistent ordering process would help establish trust and foster partnership. Process improvement - Explore helping with general rpocess improvement, not just adding technology to fix process. Visibility - Local IT presence is improtant for faculty partnership.
Draft IT Evolution and Development Council - Partnerships roadmap, March 2019
Examine all distinct org units to identity the IT Leader, if there is no leader then assign a technology representative and work to support them in that role. (Bolton + volunteer team)
Develop a plan of outreach to gather and review information from already established governance processes from potential IT partners. i.e. collegiate DEO meetings, faculty governance, UISG etc (Dahya +
volunteer team)
Conduct a survey targeted at Org Leadership to establish a baseline metric of IT satisfaction and partnership. (Fleagle, Jae-Eun Russell)
Continue to shape and market the OneIT Project Management Office (Frangi)
Common roles definition i.e. IT Strategy = CIO | IT Leaders, IT Operation = Partners, Local IT consultants and app devs. (Napoli, Jimenez, *.Bolton)
Incr
ease
eng
agem
ent o
f IT
lead
ersh
ip in
pla
nnin
g an
d de
cisi
on-
mak
ing
effo
rts i
n ev
ery
inst
itutio
nal,
colle
giat
e, a
nd
adm
inis
trat
ive
orga
niza
tion.
Empower Local IT Professionals (i.e. App Devs, Consultants etc) to feed functional needs up through designated IT Leaders (TScott, Mills, Bolton)
Identified IT leaders should be at least 'View Only' on all purchases with IT IACCTs. (Bolton, Evans)
Explore organization ITIL training opportunities. (Scott)
Invo
lve
func
tiona
l an
d te
chni
cal
expe
rtis
e in
co
llabo
ratio
n w
ith
unit-
leve
l op
erat
iona
l ef
fort
s.
Inve
st in
tool
s,
skill
s, a
nd p
roce
sses
to
dev
elop
, un
ders
tand
, and
m
anag
e re
latio
nshi
ps a
nd
part
ners
hips
for
cam
pus.
Strategy Activity Description 1H - FY18 (Jul - Dec 2018) 2H - FY19 (Jan - Jun 2019) 1H - FY19 (Jul - Dec 2019) 2H - FY19 (Jan-Jun 2020)overlap or interdependency with other council domain
Priority: Level 1: high priority; high
commitmentLevel 2: subject to longer timeframe if constraints
increase/shift
Innovation Award PilotDraft proposal for an Innovation Award,
similar to ITTA award for Innovation projects (TBD)
Work within University Budget process to secure one-time funding for pilot (TBD)
Research Services Level 1
Funding PartnershipsSurvey various campus units for how
innovation projects are funded locally. (TBD)
Develop proposals for opt-in pooling of available funds to support
innovation projects (TBD)Level 2
IT FacilitationResearch, Partnerships (2A, 2C,
5D)Level 1
Agile and Advanced Systems Development
Research (2A, 2C) Level 1
Service AgilityDefine the a means for measuring service
agility. (TBD)InArc, General IT Services Level 1
Campus Services and Systems accessAdmistrative Data and
Systems, InArcLevel 2
Dev
elop
and
impl
emen
t a
proc
ess
by w
hich
new
te
chno
logi
es, s
yste
ms,
and
se
rvic
es c
an b
e sc
aled
and
tr
ansi
tione
d to
pro
duct
ion
mod
e, a
s ap
prop
riate
.
Service Maturation Framework General IT Services (9A) Level 1
Inte
ntio
nal
ly d
irect
m
ore
of
our I
T ef
fort
s to
su
ppor
ting
inno
vatio
Innovation as a frameworkResearch, IT Evolution (2A, 2B,
7B)Level 1
Key:
I
Draft IT Evolution and Development Council - Innovation roadmap, March 2019Cr
eate
new
inte
rnal
fu
ndin
g op
tions
for
facu
lty, s
taff
, and
st
uden
ts to
pur
sue
inno
vatio
n.
Start pilot, include mechanism for tracking "effectiveness" of award in encouraging innovation (TBD)
Dev
elop
se
rvic
es,
proc
esse
s, a
nd
stru
ctur
es w
ithin
O
neIT
to ra
pidl
y m
eet t
he
tech
nolo
gy
need
s of
new
Explore the creation of a one-stop “IT facilitation” function within OneIT as an entry-point for faculty, staff and students with unique IT requests. (TBD)
Explore a “Build” service that can quickly research and develop new IT solutions for faculty, staff and students. (TBD)
Ens
ure
that
ex
istin
g pr
oduc
tion
IT
serv
ices
are
as
adap
tabl
e as
po
ssib
le to
ac
com
mod
ate
inno
vatio
n an
d Identify key "enabling" production services that can better enable innovation if service was more agile. (TBD)
Inventory and make available to OneIT staff various web APIs to key production systems to enable innovative projects. (TBD)
Ensure that service maturity is included and prioritized in the development of an IT Service Management Framework (ITSM). (TBD)
Work with other strategic plan owners in Research and IT evolution, to identify the roles and structures critical to support innovation. (TBD)
Proactively focus OneIT staff and units which align well with redefined roles/structures towards supporting innovation. (TBD)