DRAFT - CU*Answers · 2018. 8. 22. · Credit Card Ending in 1234 Active Activity Alerts Off Credit...
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Notes added after August 14 meeting WORKING DRAFT
Transcript of DRAFT - CU*Answers · 2018. 8. 22. · Credit Card Ending in 1234 Active Activity Alerts Off Credit...
Notes added after August 14 meeting
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DOC NOTE: MSRs will need to be ready to ask about this first thing whenever someone says they aren't getting their alerts.
DOC NOTE: This banner can be custom by CU
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DOC NOTE: Other than on or off, all other settings here are stored by card, NOT device, so you can't get foreign trans alerts only a phone but not on a tablet for that same card.
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dmoore
Callout
The Denied Transactions feature will be removed for now (denials are already included in the "all" option anyway)
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NOTE: Would be nice to add some generic help/FAQ content to give some examples of the types of activity that might not get an alert ($1 gas station authorizations, etc.) as well as tips on other things that might go wrong on the way to their phone.
DOC NOTE: "Cardless Transactions" are vendor-dependent - CU*Publisher will allow this (and the other settings) to be activated or not by CU - IRSC will ask what their vendor supports (SettleMINT will keep a list, too) and only turn on the features that are actually possible to do for that vendor.
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