Dr. Fred M. Mills Creating Peak Performance in Your Organization F. M. Mills, Inc. “ Winners to...
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Transcript of Dr. Fred M. Mills Creating Peak Performance in Your Organization F. M. Mills, Inc. “ Winners to...
Dr. Fred M. Mills
Creating Peak Performance in
Your Organization
F. M. Mills, Inc.
“Winners to Champions”
Transportation Conference
(209) 954-9528 Office (209) 954-0188 FAX (209) 608-0946 Cell [email protected]
People don’t mind change, as much as being changed.
All lasting and meaningful change starts on the inside and works it’s way out.
Change is a personal decision
and requires accountability.
F. M. Mills, Inc.
F. M. Mills, Inc.
FOCUSED IN THE MOMENT CONCENTRATION ATTENTION
CONFIDENCE BELIEFPROACTIVE
CALM & IN CONTROL
POSITIVE ENERGY
Team Result
s
Accountable
Commitment
Healthy Conflict
Open Communications
Trust
F. M. Mills, Inc.
Team Climate
AWARENESAWARENESSS
The clarity with which we perceive
and understand everything that affects our lives.
F. M. Mills, Inc.
RReticular eticular AActivatinctivatin
g g SSystemystem
F. M. Mills, Inc.
A filtering device that allows only personally
profitable information to register (pay value) or
information that poses a threat (fear).
Lock On/Lock OutLock On/Lock OutLO/LO
We can only consciously see or believe one thing at a time. We develop an attachment to that
which we are first exposed.
F. M. Mills, Inc.
Cognitive Cognitive Dissonance Dissonance
TheoryTheory
We cannot have two conflicting beliefs at one time without
causing disharmony.
We gather information to support our dominant beliefs.
F. M. Mills, Inc.
How We ThinkHow We ThinkThe Thought ProcessThe Thought Process
Lock-on
F. M. Mills, Inc.
AWARENESS
EFFECTIVENESS
CREATIVE CREATIVE SUB-CONSCIOUSSUB-CONSCIOUS
CONSCIOUSCONSCIOUS
SUB-CONSCIOUSSUB-CONSCIOUS
1. Perception4. Decision &
Action
2. Association3. Evaluation
Makes me act like me!
Leadership is communicating to people they’re
worth and potential so clearly that they
come to see it in themselves.
F. M. Mills, Inc.
From the eighth Habit
Leadership Competency
Management of Attention Focused direction Vision, mission, values, goals
Management of Meaning Clearly and consistently communicate
the vision. Align people with the vision.
Management of Trust The main determinant of trust is
reliability. Trust requires interaction.
Management of Self Knowing one’s skills and deploying
them effectively.
F. M. Mills, Inc.
Servant Leadership
Create the Vision• Without vision there is nothing to motivate
people beyond self interest.
Communicate the Vision• Communication without understanding is
fruitless.• Understanding without communication is futile.• Communication comes in both words and deeds.
Support Others• Ways to support: tasks, caring, recognition, live
the vision/mission/values.• Our ability to support others is a reflection of
how we feel about ourselves.• Supporting others means letting go------
Empowerment.
Monitor, Change, Evaluate• People • Plans• Process
F. M. Mills, Inc.
Bringing Together Voice and Touch
Evidence of Effective Evidence of Effective LeadershipLeadership
People Feel Significant
People feel they make a difference
F. M. Mills, Inc.
Learning and Competence Matters
People value learning and mastery
People Are a Part of a Community
Where there is leadership, there is a team, a family, a unity.
Work is Meaningful
Leadership is pulling, rather than pushing people toward vision, mission, and goals. Leaders articulate and embody the ideals toward which the organization thrives.
•Strategy•Marketing•Finance•Technology
•Minimal Politics•Minimal Confusion•High Morale•High Productivity•Low Turnover
•Build Cohesive Teams•Create Organizational Clarity•Over Communicate Clarity•Develop Human Systems
F. M. Mills, Inc.
Be SmartBe Healthy
Healthy Organizations
Why Conflict?
PerceptionValuesAttitudes and HabitsStress and TensionSelf EsteemChangeFear
Negative Imaging
F. M. Mills, Inc.
Assume
F. M. Mills, Inc.
On a cold January day, a 43 year old man was sworn in as chief executive of his country. By his side stood his predecessor, a famous general who 15 years previously had commanded his country’s armed forces in a way which resulted in a total defeat of the German nation. The young man was brought up in the Roman Catholic faith. After the ceremony there was a five hour parade in his honor, and he stayed up until 3:00 a.m. celebrating.
Let me test your ability to discern if you know all the facts by recording this account.
Pay Values of Conflict
F. M. Mills, Inc.
Excite to action. Lead to acquisition of new
information. Serve to increase group
cohesiveness. Allows individuals/groups to
measure their strength/ power.
Demonstrate what is really cared about.
F. M. Mills, Inc.
Conflict
Conflict is Negative:
•When people begin to feel defeated.
•When a climate of distrust and suspicion develops.
•When resistance rather than cooperation becomes the norm.
•When people begin to react defensively.
Types of Conflict
Self vs. Self When we hold two personal values at
an equal priority in our value system.
Self vs. OtherWhen we hold a personal value at
an equal priority with someone else’s value system.
Self vs. OrganizationWhen we hold our values at equal
priority with those of a group, organization, or society.
F. M. Mills, Inc.
Disruption of Shared Expectations
Pinch
Choice Point
Stability and Confidence
Role Clarity and Commitment
Gathering Data and Clarifying
Expectations
ambiguity uneasiness
anxiety, resentment blaming & guilt
Crunch
Choice Point
planned reconciliation
premature reconciliation
resentful termination
reconciliation under duress
termination AFTER
reconciliation
“The Pinch Theory”A Model for Role
Clarification and Negotiation
F. M. Mills, Inc.J.J. Sherwood & J.J. Scherer
Conflict Management
F. M. Mills, Inc.
SummarizeAcknowledge Others
Feelings
Share Your
Feelings
Invite Solutions
Set Goal
Plan of Action
Affirmation
PositionsConfronterConfrontedIn the Middle
Self-EsteemSelf-Esteem
It is an emotion.
An attitude of self
acceptance, despite our
weaknesses or human
frailties.
F. M. Mills, Inc.
Elements Necessary For Building High
Self-Esteem
1. Acceptance Others Self
2. Limits Guidelines for self
esteem (self-discipline guidelines/ limits)
3. Respect Grow within the limits
F. M. Mills, Inc.
Qualities of High Self-Esteem
1.Personally effective
2.Poised
3.Competent
4.Capable of independence
5.See strengths in self and others
6.Accept compliments graciously
F. M. Mills, Inc.
Steps in Building Self-Esteem in Others
1. Help them see they are beautiful just the way they are.
2. Guide them away from believing they have to measure up to others.
3. Help them to understand they are not their actions (based only on their awareness).
4. Include more experiences that build self-reliance and accountability.
5. Help them see mistakes as stepping stones to success.
6. Discuss the beauty of enjoying each day, one day at a time.
7. Give plenty of praise for efforts.F. M. Mills, Inc.