Dr. Edward K. Omane...

His Excellency

President John Dramani Mahama

Minister for Communications

Dr. Edward K. Omane Boamah

Sector Agencies

TABLE OF CONTENTS

1 - INTRODUCTION 4

2 - MINISTRY OF COMMUNICATIONS 8

3 - INFORMATION SERVICES DEPARTMENT 10

4 - GHANA NEWS AGENCY 14

5 - GHANA BROADCASTING CORPORATION 16

7 - NATIONAL COMMUNICATION AUTHORITY 24

8 - NATIONAL FILM AND TELEVISION INSTITUTE 33

11 - POSTAL AND COURIER SERVICES REGULATORY COMMISSION 44

13 - GHANA-INDIA KOFI ANNAN CENTRE OF EXCELLENCE IN ICT 65

14 - GHANA INVESTMENT FUND FOR ELECTRONIC COMMUNICATIONS 68

15 - THE NATIONAL INFORMATION TECHNOLOGY AGENCY 70

16 - NATIONAL IDENTIFICATION AUTHORITY (NIA) 75

Vision

10 - NEW TIMES CORPORATION 41

9 - GHANA PUBLISHING COMPANY 39

12 - GHANA POST 46

6 - GHANA METEOROLOGICAL AGENCY 22

Misson Core Values Core Functions Ministerial Setup

17 - COMPLAINTS AND COMMENTS 78

4 Ministry Of Communications

5Ministry Of Communications

viii. Honesty ix. Effectiveness x. Efficiency

CORE FUNCTIONS The core functions of the Ministry are to:

i. Initiate and formulate ICT policies taking into account the needs and aspirations of the people ii. Collaborate with Ministries, Departments and Agencies (MDAs) to effectively disseminate information about Government policies, programmes and activities iii. Coordinate, monitor and evaluate the efficiency and effectiveness of the performance of the Communications Sector iv. Development of appropriate regulation to protect consumers and stimulate competition v. Build capacity for the ICT sector vi. Gather and assess feedback on Government policies, programmes and activities vii. Provide professional training in film and television production, broadcast journalism and creative arts viii. Create and enhance awareness of government policies and programmes to the public in English and Ghanaian languages ix. Provide public relations support to the Presidency, MDAs and Metropolitan Municipal & District Assemblies (MMDAs) x. Process and disseminate local and foreign news xi. Promote Ghana's international marketing agenda


WE ARE RESPONSIBLE FOR:

I. Developing policies and programmes aimed at promoting the development of communications infrastructure and services for national development. ii. Supporting the development of ICT Industry, Research, Development and Networking among stakeholders. iii. Promoting e-government and governance activities for transparency and public access to information. iv. Promoting national ICT awareness. v. Facilitating the practical creation of wealth through ICT; entrepreneurial skills development and technological Incubation in ICT to aid the promotion of Business Process Outsourcing (BPO). vi. Developing and reviewing enabling ICT regulatory and policy environment. vii. Ensuring Quality of Service (QoS) by promoting best practice monitoring of standards. viii. Promoting and encouraging the expansion of Postal Services for the social and economic development of the country. ix. Facilitating the provision of quality Meteorological Data and Forecasts in support of weather sensitive sectors of the economy. x. Investing and strengthening the institutional and human resource capacities of Ghanaians for quality service delivery. xi. Promoting the building of confidence and security in the use of ICTs for national development.

xii. Promoting social accountability in the public policy cycle. xiii. Mainstreaming development communication across the public sector.


MINISTERIAL SET-UP

The Ministry of Communications is made up of the following agencies and statutory bodies that assist with the implementation of policies related to its operational and regulatory framework:

I. Postal and Courier Services Regulatory Commission (PCSRC) ii. Ghana Meteorological Agency (GMet) iii. Ghana-India Kofi Annan Centre of Excellence in ICT (AITI-KACE) iv. National Information Technology Agency (NITA) v. Data Protection Commission (DPC) vi. Internet Registry (IR) vii. National Co ns Authority (NCA)mmunicatio viii. Ghana Investment Fund for Electronic Communications (GIFEC) ix. Ghana Post Company Limited (GPCL) x. Information Services Department (ISD) xi. Ghana News Agency (GNA) xii. National Film and Television Institute (NAFTI) xiii. Ghana Broadcasting Corporation (GBC) xiv. Graphic Communications Group Company Limited (GCGCL) xv. New Times Corporation (NTC) xvi. Ghana Publishing Company Limited (GPCL)


MINISTRY OF COMMUNICATIONS


OUR SERVICE STANDARDS Ministry of Communications

Service offered to the Public Time frame used to offer

Services Requirement from Clients for Service

offered

Fees paid by Clients

1. Process all in-coming letters after they have been received

Two (2) days N/A N/A

2. Ensure that all visitors have been attended to and matters disposed of, after their arrival at the Ministry

30 Minutes N/A N/A

3. Vet , process and effect payments of claims after all relevant documents have been received

Five (5) days N/A N/A

4. We shall enforce use of visitors tags in order to minimize rampant thefts and access to government property

Daily N/A N/A

5. Timely collating of reports from Agencies under the Ministry

Quarterly N/A N/A

6. Timely preparation of reports, minutes etc.

Four days after assignment N/A N/A

6b. Bi-Yearly Report Twice a year

N/A


INFORMATION SERVICESDEPARTMENT

ISD


Services offered to the Public Time frame used to offer Services

Requirement from Clients for Services offered


A. ISD Bookshop

1. Sale of government publications including President’s portrait, legislations. Key policy directives eg. State of Nation Address, Annual Budget, etc

Clients are expected to pay in cash only

B. Films/ Video Unit

2. Production of video

documentaries of 30 – minute duration

3 days

Clients pay 75% upfront

GH¢6,000.00

3. Production of TV Commercials

2 weeks Clients pay 75% in advance GH¢4,000.00

4. Provide video coverage for private and public events

5 days Clients pay 75% in advance



Requirement from Clients for Service offered


A. Photo Section

1. Re-production of photos

on historic and important national events

i. Delivery of

soft copies- 24 hours

ii. Re- production of hard copies – 3 days

Clients to provide storage devices, eg. Pen drive

i. GH¢10.00 per

copy

ii. GH¢15.00 per copy

2. Photo coverage events/ programmes held by both private and public sector organisations

Production of album – 3 days

Clients expected to deposit 50% of total cost

GH¢400.00 per album

B. Media Liaison

3. Issue of press accreditation for foreign journalists

24 hours

Clients expected to fill requisite forms and provide 2 passport size photos. Video journalists required to indicate locations for filming permits

GH¢200.00 per journalist

4. Provision of Conference Room, Public Address equipment and exhibition facilities

Clients expected to submit formal request to Director, ISD

Available to MDA’s and other Public Sector Agencies on gratis

C. Printing Sector

5. Production of booklets (with an average of 20 pages)

One week

Clients provide contents including pictures. Clients are also expected to deposit 50% of total cost

Average of GH¢4.00 per unit for 300 copies

6. Production of posters including obituaries @15” x 20”

4 days

Clients are to deposit 50% of the charge

GH¢3.00 per poster



Requirement from Clients for Services offered


1. Production of 15“ x 20”calendars

2 weeks Clients are to deposit 50% of the charge

GH¢10.00 per unit for 7 calendar@ 1,000 copies

2. Production of invitation cards

Production of call cards

4 days Clients to approve design and make 50% deposit prior to production

GH¢2.00 per card GH¢250.00 is charged for 200 copies

A. Cinema Section

3. Provision of Street Announcements

Announcement commences 24 hours after payment of charges

Clients provide location/areas to be covered Clients make full payment prior to commencement The Presidency/MDAs provides fuel for the announcement

GH¢150.00 charges for public sector organizations for a minimum of 3 hours job GH¢200.00 charged for private organisation ISD provides free services for the Presidency and, in some cases, MDAs

4. Hiring of Public Address equipment/including projects

Contracts for hiring do not exceed 4 hours

GH¢250.00 for internal use GH¢300.00 for external use

5. Facilitates classification and pre-viewing of film by Cinematograph Board

5 days Clients to submit following along film

� Business Registration Certificate

� Posters/inlays of films � Make full payment in

advance

GH¢150.00 charged for locally produced film in two (2) parts GH¢250.00 for foreign films including those submitted by Foreign Embassies GH¢150 charges for previewing at Client’s Cinema Theatres

6. Re-classification and change of title for locally produced films

2 days Clients pay in advance GH¢50.00 is charged

B. Exhibition Section

7. Production of flexi banner for 2 x6 yards

2 days

Clients make full payment,

GH¢180.00 per banner


GHANA NEWS AGENCY(GNA)



Requirements from Clients for Services

offered


Providing news stories to the Agency’s clients/subscribers.

The services are on-demand. Subscribers received files as soon as processed.

Clients expected to apply and register with the Agency for supply of daily news files

Clients required to pay an annual subscription fee of between GH¢ 1,000 and GH¢ 4,000.

Advert placements (Print and Electronic).

On demand. Subject to space availability by third parties.

Clients expected to provide raw concept which the Agency’s experts then design and placed in media of choice.

15 per cent commission charged per advert.

Advert placement on GNA website.

Within two hours of receipt of advert.

Clients expected to provide raw concept which the Agency’s experts then design and place on the website.

Clients are required to pay between GH¢ 150 and GH¢ 1,500 depending on the size and duration of the advert.

Library services (reading and referencing) rendered by the Information and Documentation section.

Daily from 8am to 5pm, except weekends.

Students who come to use the Library for research purposes are required to produce identification cards from their respective institutions.

No fees charged


GHANA BROADCASTING CORPORATION (GBC)


SERVICES OFFERED BY GBC

Services offered to the public

Time frame used to offer services

Requirements from Clients for Service offered


TV SECTION

Advert Placement On demand. Subject to the availability of space

Clients are expected to present a DVD of the advert together with a purchase order. The purchase order indicates how Clients want the adverts aired

Based on Rate Card

Programme airtime Purchase

On demand. Subject to the availability of space

Clients are expected to write a formal letter requesting for airtime and also indicate the specific time band they want. A pilot of the programme is supposed to be attached to the letter.

Based on Rate Card

Documentary airtime purchase


Clients are expected to present a formal letter or purchase order requesting for airtime slot (s).A DVD of the documentary is to be attached.

Based on Rate Card

Appearance On demand Clients are expected to write a formal letter requesting to be featured on the programme. The topic for discussion or purpose must be indicated. It is Client’s responsibility to secure resource persons or participants.

Based on Rate Card

Interview On demand. Subject to the availability of space

Clients are expected to make a formal request indicating when they want to be interviewed. Clients are to submit a synopsis for the interview.

Based on Rate Card




Requirements from Clients for Services offered


TV SECTION News Coverage On demand.

Clients are expected to write a formal letter requesting for news coverage. The time, date, venue and type of program must be stipulated.

Based on Rate Card

Live Coverage of events On demand. Subject to the availability of space

Clients are expected to write a formal letter requesting for live coverage. This must indicate location, hours required nature of programme etc.

Depends on the nature of production and location.

RADIO SECTION

Advert Placement On demand. Subject to the availability of space

Clients are expected to present an audio CD of the advert together with a purchase order. The purchase order indicates how Clients want the adverts aired

Based on Rate Card

Programme airtime Purchase


Clients are expected to write a formal letter requesting for airtime and also indicate the specific time band they want. A pilot of the programme is supposed to be attached to the letter.

Based on Rate Card

Appearance On demand Clients are expected to write a formal letter requesting to be featured on the programme. The topic for discussion or purpose must be indicated.

Based on Rate Card

Interview On demand. Subject to the availability of space

Clients are expected to make a formal request indicating when they want to be interviewed. Clients are to submit a synopsis for the interview.

Based on Rate Card

News Coverage On demand. Subject to the availability of space

Clients are expected to write a formal letter requesting for news coverage. The time, date, venue and what programme it is must be stipulated.

Based on Rate Card

Live Coverage of events On demand. Subject to the availability of space

Clients are expected to write a formal letter requesting for live coverage. This must indicate location, hours required nature of programme etc.

Depends on the nature of production and location




Requirements from Clients for Services offered


OTHER SERVICES

Excursions On demand. Subject to the availability of space

Clients are expected to write letters seeking to embark on excursions. If there is space, the institutions are given the go-ahead

No fees are charged.

Library services Researchers go to research on various topics

It is walk-in facility No fees are charged

Rental of masts On demand Clients are expected to write a formal letter requesting for space

Based on rate card (attached)

Catering services At meals times Staff walk in for meals Based on rate card Rental of Club House On demand. Subject to

availability of space Clients walk in requesting for space for social activities.

Based on rate card


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RATE ON RENTALS

21 m Floor space 300

21 m Ground space IK Transmitter 300

1 m ground space for generator 150

1 Yagi Link Antenna at 30 m 90 per meter

40 bay dipole antenna at 30 m 3,600 (90.00 per m)

1 x 60 Sectoral antenna at 25 m 2,250 (90.00 per m)

1 m space for wall cabinet 300

21 m space for UPS 300

2 2600m Tower space 25 m plot 3,733 (150 per m )

2space for equipment building 150 per m

2space for equipment shelter 300 per m


GHANA METEOROLOGICAL AGENCY (Gmet)


Services offered to the public by GMet include the following:

1. General Weather Report and warnings 2. Rainfall data, including amount and intensity 3. Sunshine hours 4. Wind speed and direction, including wind roses 5. Air temperature, including maximum and minimum temperatures 6. Thunderstorms and lightening 7. Wind Storms 8. Evapotranspiration 9. Visibilities 10. Humidity 11. Station Level Pressure 12. Mean Sea Level Pressure 13. Total cloud amount 14. Number of Rain days

Time frame used to offer services:This varies from same day service to 7 days, depending on whether the data requested is already digitized or not.

Fees paid by clients for services 1. Current data: GH¢ 40.00 per parameter per month for a site 2. Historical daily data: GH¢ 20.00 per parameter per year for a site. 3. Historical monthly data: GH¢ 10.00 per parameter per year for a site. 4. Wind Roses: GH¢ 100.00. 5. Rainfall Intensity: GH¢ 200.00 per year. 6. Weather Report GH¢ 100.00.

NB: The minimum fee charge is GH¢ 30.00.


NATIONAL COMMUNICATIONS AUTHORITY (NCA)


NCA Services Offered To the Public:

A. Radio Broadcasting Services

I. Institutional FM Radio Station - (Campus Radio) ii. Community FM Radio Station iii. Experimental FM Radio Station iv. Commercial FM Radio Station Coverage Area: 100 km / 65km / 45km / 25km v. AM Radio Broadcasting vi. Satellite Radio Broadcasting Services

B. Television Broadcasting Services I. Television Broadcasting (National TV – Free-on-Air) ii. Television Broadcasting (National TV – Pay) iii. Television Broadcasting (Regional TV – Free-on-Air) iv. Television Broadcasting (Regional TV – Pay TV) v. Television Broadcasting (Direct-to-Home) vi. Television Broadcasting (MMDS – 6 x 8 MHz) vii. Television Broadcasting (Data – National) viii.Television Receive Only (TVRO)

C. Telecommunications Services:

A. Internet Data Services B. Value-added Services C. Public Data Services D. Private/Corporate Data Network E. Pre-Paid Calling Card Services F. VSAT for Public Use (Urban) G. VSAT for Public Use (Sub-Urban)


H. VSAT for Public Use (Rural) I. VSAT for Private/Corporate Use J. VSAT Network (Direct-to-Home DTH) K. Public Paging Services L. Inmarsat Terminal (Terrestrial) M. GMPCS Services N. Other Satellite Services (Pls. Give Details)

Requirement from Clients for Services Offered

COMPANY PROFILE

a) Evidence of Incorporation (in Ghana)b) Certificate to Commence Business (in Ghana)c) Shareholders/Company Regulationsd) Relevant Experience/Evidence of Ability to perform including agreements drawn up with any principals.e) Evidence of Tax payment/Tax Clearance Certificatef) SSNIT Contribution of Workersg) List of Affiliate Companies

PROJECT STUDY

a. Engineering design system, orb. Technical Implementation Plan

MARKET PLAN

a. Business idea and choice of Technologyb. Market analysisc. Roll-out Plan and Coverage Criteriad. Market: This is to include Market Goals, Target Groups etc.


BUSINESS PLAN

a. Organisational Structures (including educational and technical background as well as experience of key personnel) b. Capital Investment: This should include; I. Equipment Categories ii. Equipment Prices iii. Equipment Suppliers and iv. Capital Investment Summary c. Revenue Forecast d. Operating Expenses e. Financial Plan to include: I. Equity ii. Suppliers Credit (if any) iii. Bank Loan (if any) f. Forecasted Financial Statements, to include: I. Income Statement ii. Balance Sheet iii. Cash flow Statement g. Statement on how the company is going to be financed during the first 90 days of its operation.

PROGRAMMING PHILOSOPHY

Any other information that is relevant to demonstrate the viability of the project.


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Services offered to the Public Time frame used to offer Services Requirement from Clients for Service offered Fees paid by Clients A. ISD Bookshop 1. Sale of government publications including President’s portrait, legislations. Key policy directives eg. State of Nation Address, Annual Budget, etc Clients are expected to pay in cash only B. Films/ Video Unit 2. Production of video documentaries of 30 – minute duration 3 days Clients pay 75% upfront GH¢6,000.00 3. Production of TV Commercials 2 weeks Clients pay 75% in advance GH¢4,000.00 4. Provide video coverage for private and public events 5 days Clients pay 75% in advance Services offered to the Public Time frame used to offer Services Requirement from Clients for Service offered Fees paid by Clients A. ISD Bookshop 1. Sale of government publications including President’s portrait, legislations. Key policy directives eg. State of Nation Address, Annual Budget, etc Clients are expected to pay in cash only B. Films/ Video Unit 2. Production of video documentaries of 30 – minute duration 3 days Clients pay 75% upfront GH¢6,000.00 3. Production of TV Commercials 2 weeks Clients pay 75% in advance GH¢4,000.00 4. Provide video coverage for private and public events 5 days Clients pay 75% in advance


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NATIONAL FILM AND TELEVISION INSTITUTE

(NAFTI)


NATIONAL FILM AND TELEVISION INSTITUTE (NAFTI)

• Services offered to the public - Short Course in Film and Television Production - Certificate Course in Film and Television Production - Degree Programme (Regular & Top-Up) - Facility Rental

• Time frame used to offer services - Short Course in Film and Television Production – 12 days - Certificate Course in Film and Television Production – 16 weeks - Degree Programme – 4 years (Regular); 2 years (Top-Up) - Facility Rental – time frame determined by client

• Requirements from clients for the services offered - Short Course in Film and Television Production – minimum of Basic Education - Certificate Course in Film and Television Production – minimum of Junior High School Education - Degree Programme (Regular) – minimum of Senior High School Education with credits in six subjects including English Language and Core Mathematics at WASSCE or SSSCE - Top-Up Programme for NAFTI Diploma Holders - Facility Rental



A. Fees for Short Course in Film and Television Production 2014/2015 Academic Year

Programme Local Students

(GH¢)

International Students

(US$)

12 Days Short Course 750.00 750.00

B. Optional Costs/Expenses & Allowances (2014/2015 Academic Year) for Short Courses

Description Local Students

(GH¢)


(US$)

Hostel Accommodation 300.00 300.00

Food (Lunch Only Exclu. Public

Holidays & Weekend Optional)

250.00 250.00

Food (Breakfast & Dinner Inclu.

Week-end)

60.00 60.00

Pocket Allowance (Optional) 150.00 150.00



A. Fees for Certificate Course in Film and Television Production 2014/2015 Academic Year

Programme Local Students

(GH¢)


(US$)

Certificate 2,700.00 2,700.00

B. Optional Costs/Expenses & Allowances (2014/2015 Academic Year) for Certificate Courses


(GH¢)


(US$)

Hostel Accommodation 810.00 810.00



900.00 900.00


Week-end)

1,800.00 1,800.00

Book Allowance (Optional) 200.00 200.00

Pocket Allowance (Optional) 1,200.00 1,200.00



A. Fees for Degree Programme - Regular 2014/2015 Academic Year

Programme Status Local Students

(GH¢)


(US$)

Degree Level 100 2,078.40 5,810.00

Level 200 2,090.60 6,370.00

Level 300 2,488.60 7,420.00

Level 400 3,088.00 7,820.00

B. Optional Costs/Expenses & Allowances (2014/2015 Academic Year) for Degree Programmes


(GH¢)


(US$)

Hostel Accommodation 1,610.00 1,850.00



1,800.00 900.00


Week-end)

3,600.00 1,800.00

Book Allowance (Optional) 500.00 500.00

Pocket Allowance (Optional) 2,400.00 2,400.00



A. Fees for Top-Up Programme for NAFTI Diploma Holders 2014/2015 Academic Year

Programme Status Amount

(GH¢)

Top-Up Programme for

NAFTI Diploma Holders

Level 300 2,668.00

Level 400 3,841.00

B. Optional Costs/Expenses & Allowances (2014/2015 Academic Year) for Top-Up Programme for

NAFTI Diploma Holders

Description Amount

(GH¢)

Hostel Accommodation 1,610.00

Food (Lunch Only Exclu. Public Holidays &

Weekend Optional)

1,800.00

Food (Breakfast & Dinner Inclu. Week-end) 3,600.00

Book Allowance (Optional) 500.00

Pocket Allowance (Optional) 2,400.00


GHANA PUBLISHING COMPANY LIMITED


GHANA PUBLISHING COMPANY LIMITED

Services Offered To The Public; Selling of stationery, Commercial Printing, Publications, Gazetting, Publishing etc.

Time frame for Gazettes; Two (2) weeks, others depend on the type of services being rendered.

Requirements from Clients; Gazettes – an affidavit and Marriage certificate Publishing – clients are expected to bring manuscripts and information Licensing of Church Premises – approval from the Regional Coordinating Council Appointment of Marriage officers – approval from the Attorney-General's Department

Fees paid by Clients for Services Offered; It depends on services rendered, e.g. Gazette for Change of Name/Date of Birth - GH¢150.00 Appointment of Marriage Officer - GH¢ 350.00 Licensing of Church Premises - GH¢ 500.00


NEW TIMES CORPORATION


New Times Corporation offers services which include distribution of newspapers to vendors and subscribers, supply of

promotional materials to clients, receiving and designing of advertising concepts, publication of adverts in the

newspapers, distribution of invoices and financial statements to clients.

The time frames for offering the various services are shown in the table below.

Table 1 - The Time-Service Table

Type of Service Time frame � Distribution of newspapers � Reach destination by 6a.m. daily

� Distribution of promotional materials � Dependent on date prescribed by client.

� Receiving and redesigning of advertising concepts

� Done before publication date. Time frame is dependent on when the Advert Section receives the adverting concepts. Concepts must be ready before 3 p.m.

� Publication of adverts � At least 24 hours before date of publication

� Distribution of invoices and financial statements

� Within 24 hours

Requirements from clients

Requirements from clients relate to:

Advertisers:

� Submit advertising concepts electronically.

� Provide dates for publications and specific pages required.

Vendors:

� Provide information on delivery points.

� Submit orders to be incorporated in the line sheets.

� Make payment and deliver unsold copies every Thursday (limited to clients in Accra).

� Inform the circulation officer of any shortages in the number of newspapers immediately.


Fees paid by clients

New Times Corporation is primarily a newspaper publisher: The Ghanaian Times (The flagship daily newspaper)

and The Spectator (The weekend entertainment newspaper).

New Times Corporation does not charge clients for services provided since the cost of providing these services are

factored in the prices of the newspapers and adverts.

Table 2 – New Times Abridged Advert Rates (as at 2015)

SIZE RATE 17.5% VAT TOTAL

GHANAIAN TIMES GH¢ GH¢ GH¢

FULL PAGE 1,456.75 254.93 1,711.68

HALF PAGE 873.78 152.91 1,026.70

QUARTER PAGE 509.38 89.14 598.53

BACK PAGE(B/W) STRIP 555.75 97.26 653.00

FRONT PAGE (STRIP COLOUR) 1,330.74 232.88 1,563.62

BACK PAGE STRIP(COLOUR) 1,060.74 185.63 1,246.37

FOUR COLOUR FULL PAGE 2,970.17 519.78 3,489.95

FOUR COLOUR HALF PAGE 2,326.63 407.16 2,733.79

FOUR COLOUR QUARTER PAGE 1,865.72 326.50 2,192.22

SPECTATOR RATE VAT 17.5% TOTAL

FULL PAGE 842.41 147.42 989.83

HALF PAGE 505.31 88.43 593.74

QUARTER PAGE 294.86 51.60 268.05

FRONT PAGE (STRIP COLOUR) 1,114.11 145.32 1,259.43

BACK PAGE( STRIP COLOUR) 909.94 118.69 1,028.63

FOUR COLOUR FULL PAGE 1,749.88 306.23 2,056.11

FOUR COLOUR HALF PAGE 1,336.93 233.96 1,570.89

FOUR COLOUR QUARTER 1,091.93 191.09 1,283.02

Table 3 Cover Price

Newspaper Cover price (GH¢) Ghanaian Times 2.50 The Spectator 2.50

Management of New Times Corporation reserve the right to change prices stated above according to the Corporation’s pricing

policy.


POSTAL AND COURIERSERVICES REGULATORY

COMMISION(PCRSC)


NO. SERVICE DESCRIPTION TIME FRAME REMARKS

1 Sale of Application Form for obtaining Postal/Courier Licence

10 minutes

2

Acknowledgement of Application 5 days Upon receipt of completed Application

3

Information to Applicants of the decision of the Commission

Within 30 days Acts 649 prescribes 60 days

4 Issuance of Licence with Licence Conditions Within 3 days 5 Filing of Complaints 1 day 6. Acknowledgement of Complaints 5 days Upon receipt of

complaints 7. Resolution of complaints Within 60 days The time frame may be

shorter, depending on the nature of complaints and the investigations to be carried out.

8. Inspection and Monitoring of Service Standards At least once a quarter ( Fees Paid By Clients for Services Offered – Under Review) SCHEDULE OF LICENCE FEES IN GHANA CEDIS (GH¢)

ITEM INTERNATIONAL DOMESTIC Large Medium Small Large Medium Small

Application fee

100 100 100 100 100 100

Operating licences (start/ annual renewal)

12,000 6,000 1,500 2,250 1,500 900

Licence –transfer 250 175 125 125 115 100 Licence – modification 250 175 125 125 115 100 Licence –restoration/revocation 250 175 125 125 115 100 Licence – restoration/lapse 250 175 125 125 115 100 Licence (universal service provider)

85,000 - - - - -

Connectivity approval 250 175 125 125 115 100 Change of name 250 175 125 125 115 100


GHANA POST


SERVICES OFFERED TO THE PUBLIC

CORE SERVICES

1. Sale of stamps 2. Sale of postal orders 3. Sale of tertiary forms 4. Sale of access and placement cards 5. Post shops 6. Priority envelopes 7. Registered items 8. Private mail bag 9. Parcels 10. Door-to-door 11. School service 12. Business reply coupon 13. Article for the blind 14. Ghana Publishing gezette forms 15. Registrar-General forms

FINANCIAL SERVICES

International remittance 1. Western union 2. Money gram 3. Ria 4. Samba 5. Sigue 6. Transfast

Domestic remittance 1. Cash-post 2. Airtel mobile-money 3. E-zwich 4. Txtnpay

Social protection project (spd) 1. Leap


TIME FRAME USED TO OFFER SERVICES

1. Core services: 8am - 5pm 2. Financial service: 8am - 5pm

REQUIREMENTS FROM CLIENTS

1. Receiver's address 2. Sender's address 3. Any of the national identification cards 4. Telephone numbers

FEES PAID BY CLIENTS

Attached are the rates and charges - core service & financial service

FINANCIAL SERVICES CASHPOST CHARGES AMOUNT TRANSFERABLE GH¢ CHARGES 50.00 3.00 100.00 3.50 250.00 4.00 500.00 4.50 1,000.00 5.00 1,500.00 6.50 2,000.00 7.00 2,500.00 8.50 3,000.00 10.00 4,000.00 20.00 5,000.00 25.00 10,000.00 50.00 10,000.00 ABOVE 1%


LETTER BOX RATES THE FOLLOWING TABLES GIVE DETAILS OF THE RATES AND CHARGES PAYABLE ON ALL CLASSES OF LETTER BOXES AND RELATED

SERVICES AS FROM 1ST JANUARY,2015

A. LETTER BOXES ORGANISATION/ PERSONAL/

1.RENTAL PER ANNUM BUSINESS (GH¢) PRIVATE (GH¢)

Urban 80 45

Suburban 60 35

Rural 45 22

Registration fee(new customer) 25 202. PENALTY FOR LATE PAYMENT

Urban 40 22.5

Suburban 30 17.5

Rural 22.5 11

3. OTHER CHARGES

Re-registration fee(defaulter) 20 15

Change of ownership 15 10

Change of status from business to private 25 -

Additional key deposit 15 15

Lost key replacement 15 15

B. PRIVATE MAIL BAGS

Rental per annum 150

Registration (new customer) 50

C. DOOR-TO-DOOR

Rental per annum 100

Registration fee(new customer) 20

New Allocation(including rental per annum) 160

Lost key replacement 20

*Note

1. Customers should please update their personal information as they pay their bills.

2. It is illegal to use private letter box as commercial/ business letter box.

3. Individuals and Business Organisations who want letter boxes should contact the

nearest Post Offices.

BY ORDER OF MANAGEMENT


POSTAGE RATES AND CHARGES

THE FOLLOWING TABLES GIVE DETAILS OF THE POSTAGE RATES AND CHARGES

PAYABLE ON ALL CLASSES OF POSTAL MATTER AND FOR

SUPPLEMENTARY SERVICES AS FROM 1ST JANUARY, 2015

CLASSES OF POSTAL MATTER

1. LETTERS LOCAL ( GH¢ / Gp) 6. SMALL PACKET (See Air Parcel Rates)

First Weight Step (20g) GH¢2.00

Each additional 10g 40p 7. ARTICLES FOR THE BLIND Free

2. POST CARD 8. SUPPLEMENTARY SERVICES

Per card Inland GH¢2.00

Overseas GH¢2.00 i.Registered letters/packets international GH¢ 5.50

ii.Registered letters/packets local GH¢ 3.00

3. AIRMAIL iii.Compulsory registration GH¢ 2.00

I. Air Letter form/Aerogramme GH¢2.00 iv.Express delivery - local & foreign GH¢2.00

ii. Letter (Airmail Foreign) v. Recall fee GH¢1.50

AF R I C A EUR OPE T HE F AR vi.Advice on delivery card international Free

AMER I C AS EAST vii.Advice on delivery card local Free

1st Weight viii.Enquiry fee Free

step 10g GH¢2.00 GH¢2.20 GH¢2.30 GH¢2.50

Each 9. INTERNATIONAL REPLY COUPONSadditional 10g 60p 60p 70p 90p (Refer to prevailing rate)

*Table of Airmail Postage rates issued separately

10. PARCELS OVERSEAS (See separate list)

4. PRINTED MATTER LOCAL ( GH¢ / Gp)

First Weight Step (20g) GH¢1.00 11. POSTAL ORDERS

Each additional 10g 40p i. Commission - 5% of value

ii. Payment of staled Postal Order

5. PRINTED MATTER (FOREIGN) - fresh commission (5%)AF R I C A EUR OPE T HE F AR

AMER I C AS EAST 12. BUSINESS REPLY SERVICES1st Weight Licensing fee per annum - GH¢80.00

step 10g GH¢1.50 GH¢1.80 GH¢1.90 GH¢2.00 Cost per return item (Negotiable)

Each

additional 10g 60p 60p 70p 90p

BY ORDER OF MANAGEMENT


EMS SERVICES SERVICES TIME FRAME REQUIREMENTS FROM CLIENTS

FOR THE SERVICES

FEES PAID BY CLIENTS

1. DEMAND (ON CASH) 7:00AM -6:00PM Domestic locatable addresses and telephone numbers from addresses and recipients. For delivery purposes National ID is required

Find Rates & Charges Attached

2. CONTRACT (CREDIT FACILITY)

7:00AM -6:00PM (COUNTER SERVICE) 6:00PM- 8:00PM ( INSTITUTIONAL PICKUPS)

Locatable addresses and telephone numbers from addressees and recipients. For delivery purposes National ID is required


3. PRIORITY SERVICE (PRE-PRINTED PREPAID ENVELOPES FOR INSTITUTIONS)

7:00AM -6:00PM Locatable addresses and telephone numbers of recipients for delivery purposes.

GH¢4.00 – GH¢6.00 Per Each Envelope Printed

4. FOREIGN 7:00AM -6:00PM Locatable addresses and telephone numbers from addressees and recipients. National ID for delivery purposes



EMS FOREIGN CHARGES FOR ZONE 1 EFFECTIVE 27TH MAY, 2014

WEIGHT (KG)

AMOUNT (GH¢)

WEIGHT (KG)

AMOUNT (GH¢)

0.5 74 15.5 556

1.0 90 16.0 569

1.5 110 16.5 583

2.0 129 17.0 597

2.5 148 17.5 610

3.0 167 18.0 624

3.5 186 18.5 637

4.0 205 19.0 651

4.5 224 19.5 664

5.0 243 20.0 678

5.5 260 20.5 691

6.0 276 21.0 704

6.5 292 21.5 717

7.0 309 22.0 730

7.5 325 22.5 743

8.0 341 23.0 756

8.5 357 23.5 769

9.0 374 24.0 782

9.5 390 24.5 795

10.0 406 25.0 808

10.5 420 25.5 821

11.0 433 26.0 834

11.5 447 26.5 847

12.0 461 27.0 860

12.5 474 27.5 873

13.0 488 28.0 886

13.5 501 28.5 899

14.0 515 29.0 912

14.5 529 29.5 925

15.0 542 30.0 938



WEIGHT (KG)

AMOUNT (GH¢)

WEIGHT (KG)

AMOUNT (GH¢)

0.5 86 15.5 674

1.0 122 16.0 691

1.5 144 16.5 708

2.0 166 17.0 725

2.5 188 17.5 742

3.0 210 18.0 759

3.5 231 18.5 776

4.0 252 19.0 793

4.5 272 19.5 811

5.0 293 20.0 828

5.5 312 20.5 844

6.0 331 21.0 861

6.5 351 21.5 877

7.0 370 22.0 894

7.5 389 22.5 911

8.0 408 23.0 927

8.5 428 23.5 944

9.0 447 24.0 960

9.5 466 24.5 977

10.0 485 25.0 994

10.5 502 25.5 1,010

11.0 520 26.0 1,027

11.5 537 26.5 1,043

12.0 554 27.0 1,060

12.5 571 27.5 1,076

13.0 588 28.0 1,093

13.5 605 28.5 1,110

14.0 622 29.0 1,126

14.5 639 29.5 1,143

15.0 657 30.0 1,159



WEIGHT (KG)

AMOUNT (GH¢)

WEIGHT (KG)

AMOUNT (GH¢)

0.5 85 15.5 584

1.0 100 16.0 599

1.5 119 16.5 615

2.0 138 17.0 631

2.5 157 17.5 646

3.0 176 18.0 662

3.5 193 18.5 677

4.0 211 19.0 693

4.5 229 19.5 708

5.0 247 20.0 724

5.5 264 20.5 739

6.0 280 21.0 754

6.5 297 21.5 768

7.0 313 22.0 783

7.5 330 22.5 797

8.0 347 23.0 812

8.5 363 23.5 827

9.0 380 24.0 841

9.5 396 24.5 856

10.0 413 25.0 871

10.5 428 25.5 885

11.0 444 26.0 900

11.5 459 26.5 915

12.0 475 27.0 929

12.5 491 27.5 944

13.0 506 28.0 959

13.5 522 28.5 973

14.0 537 29.0 988

14.5 553 29.5 1,002

15.0 568 30.0 1,017



WEIGHT

(KG) AMOUNT (GH¢)

WEIGHT (KG)

AMOUNT (GH¢)

0.5 86 15.5 693

1.0 114 16.0 710

1.5 138 16.5 726

2.0 162 17.0 744

2.5 186 17.5 761

3.0 210 18.0 778

3.5 232 18.5 795

4.0 254 19.0 812

4.5 276 19.5 829

5.0 298 20.0 846

5.5 319 20.5 863

6.0 340 21.0 879

6.5 361 21.5 895

7.0 381 22.0 912

7.5 402 22.5 928

8.0 423 23.0 945

8.5 444 23.5 961

9.0 465 24.0 978

9.5 485 24.5 994

10.0 506 25.0 1,110

10.5 523 25.5 1,027

11.0 540 26.0 1,044

11.5 557 26.5 1,060

12.0 574 27.0 1,077

12.5 591 27.5 1,093

13.0 608 28.0 1,109

13.5 625 28.5 1,129

14.0 645 29.0 1,142

14.5 659 29.5 1,159

15.0 676 30.0 1,175


EMS FOREIGN CHARGES FOR ZONE 5

EFFECTIVE 27TH MAY, 2014 WEIGHT

(KG) AMOUNT

(GH¢) WEIGHT

(KG) AMOUNT

(GH¢)

0.5 88 15.5 719

1.0 120 16.0 737

1.5 144 16.5 755

2.0 167 17.0 773

2.5 190 17.5 791

3.0 213 18.0 809

3.5 237 18.5 826

4.0 260 19.0 844

4.5 283 19.5 862

5.0 306 20.0 880

5.5 327 20.5 898

6.0 349 21.0 915

6.5 371 21.5 932

7.0 392 22.0 949

7.5 414 22.5 966

8.0 435 23.0 983

8.5 457 23.5 1,000

9.0 478 24.0 1,017

9.5 500 24.5 1,034

10.0 521 25.0 1,051

10.5 539 25.5 1,068

11.0 557 26.0 1,085

11.5 575 26.5 1,102

12.0 593 27.0 1,119

12.5 611 27.5 1,136

13.0 629 28.0 1,153

13.5 647 28.5 1,170

14.0 665 29.0 1,187

14.5 683 29.5 1,204

15.0 701 30.0 1,221




(KG) AMOUNT (GH¢)

WEIGHT (KG)

AMOUNT (GH¢)

0.5 89 15.5 741

1.0 115 16.0 760

1.5 143 16.5 780

2.0 166 17.0 799

2.5 189 17.5 819

3.0 212 18.0 838

3.5 235 18.5 858

4.0 258 19.0 878

4.5 281 19.5 897

5.0 304 20.0 917

5.5 326 20.5 935

6.0 349 21.0 953

6.5 371 21.5 971

7.0 393 22.0 989

7.5 415 22.5 1,008

8.0 437 23.0 1,026

8.5 459 23.5 1,044

9.0 481 24.0 1,062

9.5 503 24.5 1,080

10.0 525 25.0 1,098

10.5 545 25.5 1,116

11.0 564 26.0 1,134

11.5 584 26.5 1,152

12.0 603 27.0 1,170

12.5 623 27.5 1,188

13.0 643 28.0 1,207

13.5 662 28.5 1,225

14.0 682 29.0 1,243

14.5 701 29.5 1,261

15.0 721 30.0 1,279

Each additional 0.5kg or part thereof is GH¢ 1.70



EFFECTIVE 27TH MAY, 2014

WEIGHT (KG)

AMOUNT (GH¢)

WEIGHT (KG)

AMOUNT (GH¢)

0.5 103 15.5 768

1.0 119 16.0 788

1.5 151 16.5 807

2.0 176 17.0 827

2.5 201 17.5 846

3.0 226 18.0 866

3.5 251 18.5 885

4.0 276 19.0 905

4.5 301 19.5 924

5.0 325 20.0 944

5.5 348 20.5 962

6.0 371 21.0 981

6.5 394 21.5 999

7.0 417 22.0 1,017

7.5 440 22.5 1,035

8.0 463 23.0 1,054

8.5 486 23.5 1,072

9.0 508 24.0 1,090

9.5 531 24.5 1,108

10.0 554 25.0 1,127

10.5 574 25.5 1,145

11.0 593 26.0 1,163

11.5 613 26.5 1,181

12.0 632 27.0 1,200

12.5 652 27.5 1,218

13.0 671 28.0 1,236

13.5 691 28.5 1,254

14.0 710 29.0 1,273

14.5 729 29.5 1,291

15.0 749 30.0 1,309




(KG) AMOUNT

(GH¢) WEIGHT

(KG) AMOUNT (GH¢)

0.5 115 15.5 900

1.0 133 16.0 923

1.5 166 16.5 946

2.0 195 17.0 969

2.5 224 17.5 992

3.0 253 18.0 1,015

3.5 283 18.5 1,038

4.0 312 19.0 1,061

4.5 341 19.5 1,085

5.0 371 20.0 1,108

5.5 398 20.5 1,130

6.0 426 21.0 1,152

6.5 453 21.5 1,174

7.0 481 22.0 1,196

7.5 509 22.5 1,218

8.0 539 23.0 1,240

8.5 564 23.5 1,262

9.0 591 24.0 1,284

9.5 619 24.5 1,306

10.0 646 25.0 1,328

10.5 670 25.5 1,350

11.0 693 26.0 1,372

11.5 716 26.5 1,394

12.0 739 27.0 1,416

12.5 762 27.5 1,438

13.0 785 28.0 1,459

13.5 808 28.5 1,481

14.0 831 29.0 1,503

14.5 854 29.5 1,525

15.0 877 30.0 1,547


EMS LOCAL CHARGES FOR ZONE A EFFECTIVE 4TH NOVEMBER, 2013

WEIGHT (KG)

CHARGE (GH¢)

WEIGHT (KG)

CHARGE (GH¢)

0.5 8.50 15.5 59.50

1.0 10.20 16.0 61.20

1.5 11.90 16.5 62.90

2.0 13.60 17.0 64.60

2.5 15.30 17.5 66.30

3.0 17.00 18.0 68.00

3.5 18.70 18.5 69.70

4.0 20.40 19.0 71.40

4.5 22.10 19.5 73.10

5.0 23.80 20.0 74.80

5.5 25.50 20.5 76.50

6.0 27.20 21.0 78.20

6.5 28.90 21.5 79.90

7.0 30.60 22.0 81.60

7.5 32.30 22.5 83.30

8.0 34.00 23.0 85.00

8.5 35.70 23.5 86.70

9.0 37.40 24.0 88.40

9.5 39.10 24.5 90.10

10.0 40.80 25.0 91.80

10.5 42.50 25.5 93.50

11.0 44.20 26.0 95.20

11.5 45.90 26.5 96.90

12.0 47.60 27.0 98.60

12.5 49.30 27.5 100.30

13.0 51.00 28.0 102.00

13.5 52.70 28.5 103.70

14.0 54.40 29.0 105.40

14.5 56.10 29.5 107.10

15.0 57.80 30.0 108.80


EMS LOCAL CHARGES FOR ZONE B

EFFECTIVE 4TH NOVEMBER, 2013 WEIGHT

(KG) CHARGE (GH¢)

WEIGHT (KG)

CHARGE (GH¢)

0.5 9.50 15.5 60.50

1.0 11.20 16.0 62.20

1.5 12.90 16.5 63.90

2.0 14.60 17.0 65.60

2.5 16.30 17.5 67.30

3.0 18.00 18.0 69.00

3.5 19.70 18.5 70.70

4.0 21.40 19.0 72.40

4.5 23.10 19.5 74.10

5.0 24.80 20.0 75.80

5.5 26.50 20.5 77.50

6.0 28.20 21.0 79.20

6.5 29.90 21.5 80.90

7.0 31.60 22.0 82.60

7.5 33.30 22.5 84.30

8.0 35.00 23.0 86.00

8.5 36.70 23.5 87.70

9.0 38.40 24.0 89.40

9.5 40.10 24.5 91.10

10.0 41.80 25.0 92.80

10.5 43.50 25.5 94.50

11.0 45.20 26.0 96.20

11.5 46.90 26.5 97.90

12.0 48.60 27.0 99.60

12.5 50.30 27.5 101.30

13.0 52.00 28.0 103.00

13.5 53.70 28.5 104.70

14.0 55.40 29.0 106.40

14.5 57.10 29.5 108.10

15.0 58.80 30.0 109.80

Each additional 0.5kg or part thereof is GH¢1.70


NEW RATES AND CHARGES

WEIGHT (Kg) AMOUNT (GH¢)

WEIGHT (Kg) AMOUNT (GH¢)

0.5 6.89 15.5 58.79

1.0 8.62 16.0 60.52

1.5 10.35 16.5 62.25

2.0 12.08 17.0 63.98

2.5 13.81 17.5 65.71

3.0 15.54 18.0 67.44

3.5 17.27 18.5 69.17

4.0 19.00 19.0 70.90

4.5 20.73 19.5 72.63

5.0 22.46 20.0 74.36

5.5 24.19 20.5 76.09

6.0 25.92 21.0 77.82

6.5 27.65 21.5 79.55

7.0 29.38 22.0 81.28

7.5 31.11 22.5 83.01

8.0 32.84 23.0 84.74

8.5 34.57 23.5 86.47

9.0 36.30 24.0 88.20

9.5 38.03 24.5 89.93

10.0 39.76 25.0 91.66

10.5 41.49 25.5 93.39

11.0 43.22 26.0 95.12

11.5 44.95 26.5 96.85

12.0 46.68 27.0 98.58

12.5 48.41 27.5 100.31

13.0 50.14 28.0 102.04

13.5 51.87 28.5 103.77

14.0 53.60 29.0 105.50

14.5 55.33 29.5 107.23

15.0 57.06 30.0 108.96

Each additional 0.5 kg or part thereof is GH¢1.73

N/B: Rates are exclusive of VAT/NHIL


Each additional 0.50kg or part thereof is GH¢1.58

N/B Rates are exclusive of VAT/NHIL

NEW RATES AND CHARGES WEIGHT

(Kg) AMOUNT

(GH¢) WEIGHT

(Kg) AMOUNT

(GH¢)

0.5 3.71 15.5 51.11

1.0 5.29 16.0 52.69

1.5 6.87 16.5 54.27

2.0 8.45 17.0 55.85

2.5 10.03 17.5 57.43

3.0 11.61 18.0 59.01

3.5 13.19 18.5 60.59

4.0 14.77 19.0 62.17

4.5 16.35 19.5 63.75

5.0 17.93 20.0 65.33

5.5 19.51 20.5 66.91

6.0 21.09 21.0 68.49

6.5 22.67 21.5 70.07

7.0 24.25 22.0 71.65

7.5 25.83 22.5 73.23

8.0 27.41 23.0 74.81

8.5 28.99 23.5 76.39

9.0 30.57 24.0 77.97

9.5 32.15 24.5 79.55

10.0 33.73 25.0 81.13

10.5 35.31 25.5 82.71

11.0 36.89 26.0 84.29

11.5 38.47 26.5 85.87

12.0 40.05 27.0 87.45

12.5 41.63 27.5 89.03

13.0 43.21 28.0 90.61

13.5 44.79 28.5 92.19

14.0 46.37 29.0 93.77

14.5 47.95 29.5 95.35

15.0 49.53 30.0 96.93


NEW RATES AND CHARGES WEIGHT

(Kg) AMOUNT

(GH¢) WEIGHT

(Kg) AMOUNT

(GH¢)

0.5 3.71 15.5 51.11

1.0 5.29 16.0 52.69

1.5 6.87 16.5 54.27

2.0 8.45 17.0 55.85

2.5 10.03 17.5 57.43

3.0 11.61 18.0 59.01

3.5 13.19 18.5 60.59

4.0 14.77 19.0 62.17

4.5 16.35 19.5 63.75

5.0 17.93 20.0 65.33

5.5 19.51 20.5 66.91

6.0 21.09 21.0 68.49

6.5 22.67 21.5 70.07

7.0 24.25 22.0 71.65

7.5 25.83 22.5 73.23

8.0 27.41 23.0 74.81

8.5 28.99 23.5 76.39

9.0 30.57 24.0 77.97

9.5 32.15 24.5 79.55

10.0 33.73 25.0 81.13

10.5 35.31 25.5 82.71

11.0 36.89 26.0 84.29

11.5 38.47 26.5 85.87

12.0 40.05 27.0 87.45

12.5 41.63 27.5 89.03

13.0 43.21 28.0 90.61

13.5 44.79 28.5 92.19

14.0 46.37 29.0 93.77

14.5 47.95 29.5 95.35

15.0 49.53 30.0 96.93


GHANA-INDIA KOFI ANNAN CENTRE OF EXCELLENCE IN ICT (AITI-KACE)


Service offered to the Public Time frame used to offer Service



1. IT Training

2 months – 6 months

Requisite qualification , strict adherence to students code of conduct, prompt payment of fees

Subject to course fees set by Court of Governors annually. Special fee available for group of Government employees

2. Consultancy Varied consultancy Adherence to student code of conduct, prompt payment of fees

Subject to course, fees set by court of Governors annually. Special fee available for groups of Government employees

3. Research Dependent on the research

N/A

4. Facility Rentals Daily Activity, target group, facilities required, date and contact details, prompt payment. Guidelines in place

300-1800 subject to reviews and approval by Court of Governors

5. International Test 3 times National ID Card, Proof of payment

Amount is determined by the international test provider

Services offered Time frame for services

Requirement from clients for the services offered

Fees paid (GH¢)

IT Training 2 months – 6 months Requisite qualification, strict adherence to student code of conduct, prompt payment of fees

Subject to course. Fees set by Court of Governors annually. Special fees available for groups of Government employees.

Consultancy Varied consultancy Adherence to service level agreement (SLA).

Project dependant

Research Dependent on the research

N/A

Facility Rentals Daily Activity, target group, facilities required, data and contact details, prompt payment. Guidelines in place.

300 – 1800 Subject review to reviews and approval by Court of Governors

International Test

3 times a week National ID card, proof of payment. Amount is determined by the international test provider.

AITI-KACE client services are provided by the Administrative unit, the Academic Registry department and the Business Development unit. These various units are designed to act as an information handling unit where customers call, visit or write to express their views or concerns on the quality of services offered to them by the institution.


Services offered Time frame for services

Requirement from clients for the services offered

Fees paid (GH¢)

IT Training 2 months – 6 months Requisite qualification, strict adherence to student code of conduct, prompt payment of fees

Subject to course, fees set by Court of Governors annually. Special fees available for groups of Government employees.

Consultancy Varied consultancy Adherence to service level agreement (SLA).

Project dependant

Research Dependent on the research

N/A

Facility Rentals Daily Activity, target group, facilities required, data and contact details, prompt payment. Guidelines in place.

300 – 1800 Subject review to reviews and approval by Court of Governors

International Test

3 times a week National ID card, proof of payment. Amount is determined by the international test provider.

AITI-KACE client services are provided by the Administrative unit, the Academic Registry department and the Business Development unit. These various units are designed to act as an information handling unit where customers call, visit or write to express their views or concerns on the quality of services offered to them by the institution.


GHANA INVESTMENT FUND FOR ELECTRONIC COMMUNICATIONS

(GIFEC)


SERVICE STANDARDS OF GHANA INVESTMENT FUND FOR ELECTRONIC COMMUNICATIONS

SERVICE PROGRAMS OF GIFEC TIME FRAME

1. Delivery of GIFEC projects � Cyber Labs programs --------------------------------------------------------

ICT – Institutional Support (MMDA) LCP – Library Connectivity Project CIC – Community Information Centre SCP – School Connectivity Project CIP – Community Initiated Project SSP – Security Support Project

� Universal Access To Telephone ------------------------------------------- RTP – Rural Telephony project RCP – Rural Community Payphone

� ICT for Livelihood ------------------------------------------------------------

E-Fishing Project ICTs for Persons with Disabilities

� ICT Applications and Content ---------------------------------------------

� ICT Education and Awareness --------------------------------------------

E- inclusiveness

Maximum of six (6) months One (1) year This varies from three (3) months to one (1) year One (1) year Six (6) months

2. Reply to all correspondence Within (5) days

3. Evaluation and processing of bids received in respect of requests for proposals Within sixty (60) days

4. For issues requiring Board of Trustees attention and approval attention and approval Within forty five (45) days

5. Evaluation and processing of proposals requesting for funding from GIFEC Within forty five (45) days


THE NATIONAL INFORMATION TECHNOLOGY AGENCY

(NITA)

Information Technology Enabled Services (ITES) & Ghana Multimedia Incubation Centre (GMIC)


SERVICE STANDARDS

All prices are in (GH¢)

DATA/INTERNET CONNECTIVITY

Services Setup Cost Setup Cost Monthly(1ME

G DED)

Time frame to

offer service/

days

Requiremsents from

Clients

Internet 1000.00 800.00 2days LAN/Full Payment

WAN Bandwidth 1000.00 400.00 2days LAN/Payment

OTHER SERVICES

Services Description Cost

Monthly

Cost Annually Time frame to

offer service/ days

Requirements from

Clients

Web Hosting 2GB 250.00 2days Website/ Full Payment

Active

Directory/user

18.00 3days Networked Computers/

Payment

Storage per user 500 GB 50.00 600 1days Data/Payment

VIRTUAL SERVER

VIRTUAL SERVER PLANS Time frame to

offer service/

days

Requirements from

Clients

Bronze Silver Gold 2days Choose a preferred

Package/ Payment

CPU 1 2 4

RAM 2GB 4GB 8GB

HD 80GB 160GB 320GB

Operating System Windows/

Linux

Windows/

Linux

Windows/

Linux

Price GH¢ 100/ GH¢ 180 GH¢ 280/


Operating System Windows/

Linux

Windows/

Linux

Windows/

Linux

Price GH¢ 100/

month

GH¢ 180

month

GH¢ 280/

month

** GH¢ 20 extra for another CPU, GH¢ 10 extra for 1GB of RAM and GH¢ 10 for each 10GB of HD extra

COLOCATION

COLOCATION PLANS Time frame to

offer service/

days

Requirements from

Clients

Bronze Silver Gold 3days Choose a Prefered

Package/

Payment

Rack Space 1U 3U 5U

Power Standard Standard Standard

GB Connection 1GB 2GB 4GB

Price GH¢ 100/

Month

GH¢ 200/

Month

GH¢ 300/

Month

Provision of ANTIVIRUS Time frame to

offer service/

days

Requirements from

Clients

PLANS

Bronze Silver Gold 1-3days Payment

1- 100users 101- 199users 201-

500+users

GH¢ 4.50 GH¢ 4.00 GH¢ 3.50

User/ Month User/Month User/Month


Provision of ANTI-VIRUS Time frame to offer

service/ days

Requirements from

Clients

Bronze Silver Gold 1-3days Payment

1- 100users 101- 199users 201-

500+users

GH¢ 4.50 4.00 3.50


VOICE Over IP Time frame to offer

service/ days

Requirements from

Clients

PLANS 7 days IP Phones/Payment

Bronze Silver Gold

1- 100users 101- 199users 201-

500+users

GH¢ 12.00 10.50 10.00


EMAIL (NETWORK EDITION) Time frame to offer

service/ days

Requirements from

Clients

PLANS 2-4 days Payment

Bronze Silver Gold

1- 100users 101- 199users 201-

500+users

GH¢ 14.00 13.50 12.50



E-MAIL (NETWORK EDITION) Time frame to offer service/

days

Requirements from

Clients


Bronze Silver Gold

1- 100users 101- 199users 201-

500+users

GHS 14.00 13.50 12.50


E-MAIL (OPEN SOURCE) Time frame to offer service/

days

Requirements from

Client


Bronze Silver Gold

1- 100users 101- 199users 201-

500+users

GHS 2.50 2.00 1.50


Service offered to the Public Time frame used to offer Service



ITES Division under NITA 1. Provide investment opportunities

information to ITES/BPO investors

24 hours N/A N/A

2. Provide ICT Park and BPO centre information to potential tenants

24 hours N/A N/A

3. Provide ITES/Skills capacity building to potential trainees

24 hours N/A N/A

4. Provide records digitization information to Ministries, Departments and Agencies (MDAs).

24 hours N/A N/A


NATIONAL IDENTIFICATION AUTHORITY


OUR SERVICE STANDARDS

NIA is a newly established public organisation and in our commitment to provide public services, the following are our estimated timelines;

SERVICE REQUIREMENTS

TIME FRAME FEE CHARGE

1. Issuance Of National Identity Cards (Ghanacards)

i. Applicant must be 6 years and above

ii. Every person must be present for the registration

iii. A valid registration document such as a passport, drivers‘ license ,

SSNIT card, Voter ID, NHIS card

iv. Persons below 15 years are to bring birth certificate or baptismal

certificate

v. Persons who have changed their names should present a sworn

affidavit

vi. Persons with dual nationality must produce relevant documents i.e.

passports and dual citizenship documents

vii. Persons who have naturalized must present naturalization certificate

Production is

currently on

hold

First issuance is for free

2. Replacement Of Ghanacard

i. Letter requesting for a new card

ii. Police report

30 days

GH¢10.00

3. Update Of Records

i. A letter requesting for the update of personal information

ii. The Ghanacard of the applicant

Nill

4. Issuance Of Provisional Id Cards/Extracts

Present the receipt given after registration

Instant

issuance

GH¢10.00

5. Issuance Of Non-Citizen Ghanacards

i. Applicant must be 6 years and above

ii. Purchase a scratch card for registration from any branch of Cal Bank

iii. Passport

iv. Residence permit

v. International Drivers‘ License

Instant

issuance

$120.00

equivalent in

Ghana cedis

6. Renewal Of Non-Citizen Ghanacards

i. Purchase a scratch card for replacement from any branch of Cal Bank

ii. The old (expired) Non-Citizen Ghanacard

Instant

issuance

$60.00

equivalent in

Ghana cedis

7. Replacement

Of Non-Citizen Ghanacards

i. Letter requesting for a new card

ii. Police report

$ 60.00

equivalent in

Ghana cedis

8. Verification Of Identity

i. A letter from the Institution requesting for the verification

ii. A photocopy of the Identity Card to be verified.

Instant

issuance

GH¢10.00


AS A SECTOR, WE STRIVE FOR:

i. Increased consultation and collaboration with stakeholders in the ICT industry. ii. Effective leadership of the Communications Sector.

iii. Effective participation in global ICT agenda-setting.iv. The promotion of the development of world-class standards in IT infrastructure.v. The use of modern technology and innovation in the provision of ICT Service.vi. The provision of accurate and timely service.vii. The communication hub of the sub-region.viii. Building of world class information society.ix. Ensuring the use of ICT as a tool for development.x. Using ICT for gender empowerment.xi. Using the website as a media for providing information to the public as well as

obtain feedback for input into the policy making process.

COURTESY AND COOPERATION

i. Friendly staff providing service to the best of their ability will be on hand to serve you.

ii. All officers of the Ministry will have their names boldly displayed to ensure identification.


COMPLAINTS AND COMMENTS

If you have any complaints or comments, you may submit them to: (I) The Client Service Unit Ministry of Communications P. O. Box MB.38 Accra, Ghana

Tel: 233-0302 -666465 Fax: 233- 0302 -667114 Email: [email protected]

(ii) or drop a note in the suggestion box at the front door of Ministry of Communications


Where you are not satisfied, you may wish to address your comments and complaints to:

The Director,

Research, Statistics & Information Management (RSIM)

Ministry of Communications

P. O. Box MB.38

Accra, Ghana

Tel: 233-0302 - 666465

Fax: 233-0302 - 667114

Website: [email protected]

E-mail: [email protected]

You may send further observations, comments or complaints to:

The Chief Director

Ministry of Communications

P.O.Box M. 38

Accra

Tel: 0302 - 666465

Fax: 0302 - 667114

Website: www.moc.gov.gh

E mail: [email protected]

Minister for Communications Dr. Edward K. Omane Boamah being conducted round the National Data Centre in the new MOC building

Inspection of e-gates system being introduced under the e-emigration project to theMinister for Communications, Dr. Edward K. Omane Boamah and the Chief Director; Mr. Issah Yahaya

Tour of the Business Processing Outsourcing (BPO) facilities by the Hon. Minister of Communications and his team.

NCA Monitoring Quality Of Service Telecom

Girls Being Empowered To Use I.C.T Tools And Equipment During National Girls In I.C.T Day Celebration.

Fishermen using a Fish-Finder at Sea

A demonstration of the use of the fish-finder on sea

Trading Booths for the Disability Employment Project

The photograph depicts the Telepresence Video Conferencing Equipment(Court Computerisation Project)

One of the tractors on display at Wamale near Tamale used in laying the optic fibre.(Eastern Corridor)

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