DR D SHANTIR PRACTICE PATIENT PARTICIPATION SURVEY 2011-2012.
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Transcript of DR D SHANTIR PRACTICE PATIENT PARTICIPATION SURVEY 2011-2012.
DR D SHANTIR PRACTICE PATIENT PARTICIPATION SURVEY 2011-2012
OVERALL VIEW ABOUT OUR SURGERY
A verage
11%
Good
43%
Excellent
46%
Talking to your doctor clearly and understanding what they're saying to you in return is the basis of every
successful doctor-patient relationship.
COMMUNICATION The relationship with a doctor is a very personal one, built on communication and trust.
At our Practice, we always treat EVERYONE with courtesy
Dr D SHANTIR PRACTICE
WAYS OF OUR
COMMUNICATIONRATED BYPATIENTS
FACE TO FACE
Excellent 50%Good 42%Average 08%
TELEPHONE
Excellent 29%Good 39%Average 23%Poor 9%
POSTAGE
Excellent 37%Good 51%Average 11%Poor 1%
TELEPHONE CONSULTATIONS We offer telephone consultations, for matters which can be discussed with your GP rather than coming down for an appointment. Most our Patients did find this service Helpful
63%
15% 24%
0%
10%
20%
30%
40%
50%
60%
70%
Helpful
Not Helpful
Not Applicable
SURGERY HOURS EXTENDED
We wanted our patients to have access to their GPs practice and clinics at other times, so we extended our hours to those patients who may be harder to reach, and they saw extended hours as a helpful service
H elpful
71%
N ot
A pplicabe
22%
N ot
H elpful
7%
SURVEY PATIENT and PRG PROFILE
Ethnicity
White or
White
British 32%
A sian or
A sian
British 23%
Black or
Black
British 15%
M ixed 13%
N ot stated
7%
Other
Ethnic
Group 10%
1
2
3
4
5
6
SURVEY PATIENT and PRG PROFILE
Gender
M ale47% Female
53%
1
2
PATIENT SURVEY and PRG PROFILE
Age Group
25-3219%
33-4023%
51-6417%
41-5019%
65+12%
18-2410%
1
2
3
4
5
6
PATIENT’S COMMENTS ABOUT THE SURGERY
They are hard working and willing to listen to patients
P T
Very friendly surgery, have time for you, very pleased
D S
I have always received good service - excellent receptionists
J H
Very good doctor's and face to face services
F S
All in all I am very satisfied with the service, I get from DR Shantir's surgery
D S
PATIENT REPRESENTATIVE GROUP MEETING
CONCERNSRAISED
Would like a Notice Board with regular updated information
Improvement onTelephone Management
More Slots for Emergency Appointments with Doctors/Triage
Letter to Council RE Parking Space and Time Permitted
Synchronised Items on Prescription
Blood Test Enquiries to be dealt with after 11am
Telephone Queuing system
OUR ACTION PLAN:
We are very happy that our doctors and nurses were rated highly in all of the aspects related to good patient care, these included listen to patients,
involving patients in their care and treating them with dignity & respect.
• Discuss results and comments with all staff• Notice for patient to inform reception staff if they have been waiting longer than
20 minutes• We also feel that some patients may not be aware of the Minor Ailments
Scheme offered by their local Chemist, we would like to give our patients more information about these in order to reduce waiting time for/at appointments
• To inform patients' about the availability of our Triage nurse to facilitate our appointment system as well as reducing time for patients
• Sync Prescriptions for patients on many long term medications • The PRG has expressed their views about limited time and space for the
parking, they would like to write to The Council requesting to extend 1/2 hour parking permitted to an hour and to make more space available as patients attending the Centre are on the increase
• To arrange with the company supplying the telephone system to adjust the message on the voice mail according to PRG suggestions
We would like to take this opportunity to thank all of those patients who kindly completed a patient survey. Your feedback is
crucial in helping us to understand the needs of our patients and how we can improve the services we
offer.
DR D SHANTIR PRACTICE