DP World Customer Portal - 1-Stop Connections Portal User Manual v0... · DP World Customer Portal...

DP World

Customer

Portal

User manual

DP World Customer Portal Page 1 of 19

CONTENTS

Version Control ....................................................................................................................................... 2

Introduction.............................................................................................................................................. 3

Accessing DP World Customer Portal .................................................................................................... 4

Subscription and Registration ............................................................................................................. 4

How to Login to DP World Customer Portal ........................................................................................ 7

Navigating DP WorLd Customer Portal .................................................................................................. 8

Managing your account ........................................................................................................................... 8

How to update your user details or Password .................................................................................... 8

Report Services ....................................................................................................................................... 9

How to view or download a report ..................................................................................................... 12

How to download a report ................................................................................................................. 12

How to book a report to be emailed at a later time or as a recurring event ...................................... 13

How to check or Delete your booked reports .................................................................................... 13

Logging Off ............................................................................................................................................ 15

Support .................................................................................................................................................. 15

Online Help........................................................................................................................................ 15

Contact Support ................................................................................................................................ 15

Appendix ............................................................................................................................................... 16

Report summary ................................................................................................................................ 16


VERSION CONTROL

Version Date Author Revision Details

0.1 15/06/10 Marin Loo


INTRODUCTION

The DP World Customer Portal provides the latest information from DP World’s Terminal Operating

System in a form that is easy to access from any place in the world that has a connection to the

Internet.

It is designed for users of DP World’s container terminals and bulk & general stevedoring facilities

(shipping lines and agents), as well as their customers (i.e. importers, exporters and freight

forwarders), regulatory agencies and other parties such as trucking contractors who have an interest

in the movement of ships and cargo.


ACCESSING DP WORLD CUSTOMER PORTAL

SUBSCRIPTION AND REGISTRATION

FOR NEW ORGANISATIONS

To register for access to DP World Customer Portal, please follow the below instructions.

1. Enter the following URL- : http://www.dpworld.1-stop.biz in the address bar of your internet

browser. This will load the DP World Customer Portal home page.

2. To subscribe and register for access to DP World, click on the ‘Subscribe/Register’ link on the

top level menu


3. This will load the 1-Stop’s subscription and registration page.

4. Select ‘An Organisation”.

5. Select “DP World Customer Portal” under Service Family section.

6. Select the particular reporting service that you wish to apply for. Available reporting services

for DP World Customer Portal include:

a. DP World – Carrier Reports:

Access for Carriers to view general industry information relating to cargo at DPW

Terminals

b. DP World – Shipping Line Reports:

Access for Shipping Lines to view on-line secure reports for their own cargo

c. DP World – General Industry Reports:

Access for Organisations to view general industry information relating to cargo at

DPW Terminals


7. Then select where your organization is located.

8. Enter your ABN. The ABN must be an approved ABN.

9. After completing the registration process, your registration details will go through an approval

process by the 1-Stop administrator.

10. Once approved, your username and password details will be emailed to you.

FOR EXISTING ORGANISATIONS – TO ADD NEW USERS OR ADD A NEW

SERVICE

If your company has already been registered for the DP World Customer Portal service and the

required Reporting service, you can be added by your company administrator through the 1-Stop self-

service portal.

You can also call the 1-Stop Help Desk on 1300 881 055 (available 24 hours a day, 7 days a week) or

email them on [email protected] to add you to register.

If your company has already been registered as a 1-Stop subscriber but is not registered for the DP

World Customer Portal service, please contact the 1-Stop Helpdesk.


HOW TO LOGIN TO DP WORLD CUSTOMER PORTAL

1. Using the login details emailed to you, please enter your username and password in the Login

box located on the top right hand corner.

2. Providing the details entered are valid, you will be logged into DP World customer portal and will have access to various reporting services.


NAVIGATING DP WORLD CUSTOMER PORTAL

Once you are logged onto DP World Customer Portal, you will be presented with the following

sections:

1. The Top Level Menu Navigation. This will display the following options:

• News

• Terms & Conditions

• Help

• Booked Reports

2. The Left Menu Navigation. This will display the following options:

• A list of terminal sites – When a site name is clicked on, it will load a list of available

reports for the site.

• VBS – When this is clicked on, it will load VBS home page.

• Container Enquiry/Storage Payment – When this is clicked on, it will load the container

enquiry screen which will allow you to query a particular container and the option to pay

for any storage amount owed on it

3. The main content of the website.

MANAGING YOUR ACCOUNT

HOW TO UPDATE YOUR USER DETAILS OR PASSWORD

1. Click on ‘My Account’ link located at the top right hand corner

2. This will bring up a new window and load the 1-Stop self-service portal with your user details.

a. To update your user details such as email address or phone numbers, click on

‘Edit’ button.

b. To change your password, click on ‘change password’ link on the left menu.


REPORT SERVICES

Upon logging in, you can click on a terminal site name on the left menu navigation to view a list of

available reporting services for the terminal.

The reports page for each terminal is comprised of the following sections:

• Import Reports

• Export Reports

• Port Services

• Current Turnaround Times

• Latest News & Events for the terminal

IMPORT AND EXPORT REPORTS

Under the Import and Exports sections, there is a list of reports available for the site. Also depending

on the type of user role that you have been registered as, you will only see reports that are relevant to

your role.

Please refer to the appendix section of this document for a brief description of each report. Detailed

description of each report can be located in the FAQ section under the Help menu located in the top

level navigation of the website.


In addition to viewing these reports, the general Industry and shipping company users are also able to

book email versions of commonly used reports to be emailed at pre-arranged times.

PORT SERVICES

Under Port Services, the following list of services is available:

• National Vessel Schedule – This will load the 1-Stop’s vessel schedule screen and only

available for subscribed vessel schedule users. Please refer to CCD Support Guide.

Please refer to CCD Support Guide.

• National Container Visibility – This will load the 1-Stop’s container visibility screen and only

available for subscribed container visibility users. Please refer to CCD Support Guide.

• Container Enquiry -

This will bring up a detailed view of an individual container record

• Trucking Area Cameras –

This will display images from trucking area cameras located at the site. At the moment, it is

only available for Sydney Port Botany and Brisbane Fisherman Islands terminal.

• Site Contacts –

Main key contacts of the terminal site.

CURRENT TURNAROUND TIMES

This section displays the local time of the port and the Truck Turnaround times specific to the

terminal.

Truck Turnaround times is currently available for Fremantle and Sydney Port Botany Terminal.


LATEST NEW & EVENTS FOR THE TERMINAL

A scrolling list of news and events specific to the terminal site will be displayed in this section.

1. To view the content of the news item, click on the link.

2. This will bring up a screen with the full details of the selected news item.


HOW TO VIEW OR DOWNLOAD A REPORT

1. To run a particular report, simply click on the report name.

2. This will load a new window.

3. Depending on the report, you may need to select some parameters first before you can view

the report.

a. In this case, select the required parameters and click on ‘Apply’ button. This will

return with a list of results matching your search criteria.

4. If no parameters are required to be selected first, the report will run automatically and display

the results.

Note: The report can also be:

• Downloaded as an excel spreadsheet which you can save onto your computer.

• Or booked to be emailed to you at a scheduled time or as a recurring event.

HOW TO DOWNLOAD A REPORT

1. To download a report in to an excel spreadsheet, click on ‘Download report’ button.

2. This will bring up a pop-up dialog box.

a. Click on “Save” button, if you want the report to be saved to your computer so that

you are able to view it at a later time.

b. Or click on “Open”, if you want to view the report without saving the file.

c. Or click on “Cancel”, if you no longer wish to view the report.


3. Clicking on “Open” or “Save” will open a spreadsheet version of the report.

HOW TO BOOK A REPORT TO BE EMAILED AT A LATER TIME OR AS A

RECURRING EVENT

1. To book a report to be emailed at a scheduled time or as a recurring event, click on ‘Book

report’ button located at the top.

2. This will bring up a window with some options for booking the report:

a. From: Which terminal site to generate the report for

b. Every: Which day(s) to generate the report for

c. At: What time to generate the report

d. Until: When to terminal the booking of this report. This allows you set up recurring

events until a certain time.

For example: If you select From: Sydney - Port Botany, Every: Monday, Tuesday, At:

10:00, Until: 10/10/2010 – This will mean that it will generate a report for Sydney Port

Botany every Monday and every Tuesday at 10 am until 10/10/2010

3. Once you have selected your options, Click on ‘Submit Booking’ button. This will schedule a

report to be generated at the specified time period and will be sent to your email address.

4. Upon successfully booking the report, a list of booked reports will be displayed on the screen.

5. This screen will allow you to cancel any booked reports.

Note: If the email address displayed on the screen is not correct, go to ‘My account’ link

(located at the top right hand corner of the screen) to update your email address.

HOW TO CHECK OR DELETE YOUR BOOKED REPORTS

1. To view any reports that you have booked, click on ‘Booked Reports’ menu item located on

the top level menu navigation.

2. This will bring up a screen with a list of reports and its booked status.

3. A report that has been booked will show which terminal it is booked for and the time period

the report is scheduled for under its booked status.

Eg:


4. You can choose to delete any booked reports by clicking on ‘Delete’ button for the

corresponding report.


LOGGING OFF

To log out of DP World customer portal, click on ‘Log out’ link, which is located at the top right hand

corner of the .

SUPPORT

ONLINE HELP

The online Help and FAQs are available under FAQ section under the Help menu item.

Here you will find a list of frequently asked questions and information about each report.

CONTACT SUPPORT

For help using the services or getting started, you can call the 1-Stop Help Desk 24 hours a day, 7

days a week on 1300 881 055 or email them on [email protected].


APPENDIX

REPORT SUMMARY

Vessel movements Schedules for all terminals and bulk & general facilities

Held containers Listing of containers currently held at terminals

Containers on storage Listing of containers currently stored at terminals

Export Receival Times Times for export receivals

Import Delivery Times Times for import deliveries

Container status Status report on an individual container

Shipping line customers have access to the following on-line secure reports on their own cargo.

Container History Detailed view containing historical information of an individual

container

Container Inquiry Detailed view of an individual container record

Container Inquiry (Parks) Detailed information of an individual container

Containers in Yard (by Line) Listing of all containers currently held in the yard

Containers on Storage (by Line) Listing of containers for which storage charges now apply

Daily Deliveries Listing of cargo delivered out of the facility

Daily Receivals Listing of cargo received into the facility


Empties in Yard (by Line) Listing of all empties currently held in yard

Empty Containers Listing of all empty containers

Export Containers Listing of export containers by vessel/voyage

Export Load Report (actual) Lists all containers loaded on a vessel for export, by port of

discharge

Export Load Report (planned) Lists all containers planned for load on a vessel, by port of

discharge

Export Receivals (rail) Listing of rail export receivals by vessel/voyage

Export Receivals (road) Listing of road export receivals by vessel/voyage

Hazardous Cargo List Listing of hazardous cargo by vessel/voyage

Hazardous in Yard (by Line) Listing of hazardous containers currently held in the yard

Hazardous on Board Listing of all hazardous cargo on board a vessel/voyage

Import Containers Listing of import containers by vessel/voyage

Import Containers (in yard) Listing of import containers in yard by vessel/voyage

Import Deliveries (rail) Listing of rail import deliveries by vessel/voyage

Import Deliveries (road) Listing of road import deliveries by vessel/voyage

Out-of-Gauge Cargo Listing of out-of-gauge cargo by vessel/voyage

Pre-advised Exports Listing of pre-advised export containers

Reefer Cargo List Listing of refrigerated cargo on a vessel/voyage

Reefer in Yard Listing of all reefer cargo in the yard at the facility


Reefer Monitoring History Listing of reefer containers by vessel/voyage

Reefer on Board Listing of all reefer cargo on board a vessel/voyage

Stock Inquiry This report containers of a particular size/type, status, condition

or prefix

Stock Summary Listing of all containers in the park held on behalf of a particular

client

Transhipment Containers Listing of transhipment cargo by vessel/voyage

Vessel Exchange Report This report summarises all containers on a vessel/voyage

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