Doxim Business Analytics · 2019-11-23 · Doxim Business Analytics offers bans and credit unions...
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Transcript of Doxim Business Analytics · 2019-11-23 · Doxim Business Analytics offers bans and credit unions...
Get Actionable Business InsightsBanks and credit unions are gathering more data on customer behavior and preferences than ever before. Contained within this data is a wealth of actionable information which can improve marketing success, streamline product offerings, increase profitability, and improve customer experience. But data alone cannot help make more informed business decisions. To transform data into meaningful insights, financial institutions need a modern, easy-to-use business intelligence tool built with bank and credit union data in mind.
MEET DOXIM BUSINESS ANALYTICSDoxim Business Analytics is a data intelligence solution that allows banks or credit unions to analyse their complex data, identify trends in customer demographics and behavior, and then act on these insights to plan effective, precisely targeted campaigns. Doxim Business Analytics helps banks and credit unions analyze their market share, key performance indicators, and customer engagement.
ALL DATA AT YOUR FINGERTIPSBanks and credit unions have vast amounts of customer information in various disparate databases. Doxim Business Analytics uses a data warehouse to aggregate these data sources into a central repository. As a result, users can use the included OLAP (On-Line Analytical Processing) Cubes, or Data Cubes, to slice and dice the data to quickly find what they are looking for. In addition, the information can be used to create dashboards and publish data to other applications such as Doxim CRM.
BUSINESS INSIGHTS WHEN YOU NEED THEMDue to its purpose-built architecture, Doxim Business Analytics is able to quickly combine multiple data dimensions to produce insightful reports that manual processes would take days to accomplish. Its multi-faceted business insights are available on-demand, according to any applied filters.
Key Benefits
Leverage an enterprise-scaleanalytics solution, purpose-built for financial institutions
Bring the power of data to everyuser in your organization
Empower users with a complete self-service BA platform
View data through comprehensive dashboards, scorecards, and reports
Enable collaboration and sharing of reports and data in a managed and secure environment
“Now we can create reports within minutes, and it used to take days, and required multiple departments to be involved.”
ANALYZE COMPLEX DATAEasily perform extensive analysis, including:
New customers acquiredStatus of existing customersCustomer attritionTurnover by customer segmentsOutstanding balances held by each segmentDelinquency analysisProfitability of by demographic segment
EXECUTE ON INSIGHTSMake better decisions, fast:
Develop a consistent, insights-based decision making process and eliminate guessworkEnhance communication among departments, coordinate activities, and respond to changes fasterExpedite decision-making and improve the customer experienceDeliver targeted, relevant marketing campaigns
MEASURE SUCCESSMeasure progress towards enterprise-wide and department-specific goals by:
Allowing users to assess the current state of the business and to develop action plansHelping your bank or credit union measure progress towards its organizational goals
Delivering consistent metrics easily, in a visual format
WE KNOW YOUR DATADoxim is solely focused on financial institutions and their needs. In collaboration with business users from many departments within FI’s, we’ve developed a number of data cubes that contain key data for quick access and analysis to answer the most common questions.
Customer Count Data Use quantity of customers as a measure both at the customer level and the aggregated household level.
Assess growth or attritionFilter by branch, age, location, products, etc. Identify a precise segment of customers with the highest potential to respond to a campaign
Services Data Get a full understanding of a customer’s entire portfolio by aggregating the products held in the core processing system with those that are held externally, such as mutual funds, credit cards, etc.
Measure the count of services, average balances held by customers, and profitabilityIdentify valuable customers and responsive demographic segments Get the breakdown of your portfolio by age or geo location Compare mutual fund holdings by different age segments within a certain geographic area to identify possible cross-sell opportunities
CRM Data Perform strategic evaluation of sales information captured by the Doxim CRM.
Sales ratios reporting the referral to sale conversion rates Performance by branch, department, and staff member Customer concerns as well as delinquency items Trends on specific customer relationship issues Customer satisfaction levels
Transactions Data Analyze transactions according to the specified criteria/dimensions.
Types of accounts generate the most transactions Which age groups are the sources of the greatest banking activityTransactions performed by branch and by staff memberInquiries made at the call center or via online bankingDemographic attributes of non-self-serve vs. self-serve users
A SMARTER, MORE AGILE ORGANIZATIONDoxim Business Analytics offers banks and credit unions an easy way to gain insight and drive better outcomes in every aspect of their business, from customer-facing marketing campaigns and product definition to internal resource allocation and KPI tracking. It’s a powerful solution that will allow your business users to report, analyze, model, and forecast on all the variables necessary to boost your competitiveness, improve your decision making, and grow your customer base and profitability.
DOXIM CUSTOMER ENGAGEMENT PLATFORMDoxim Business Analytics is an integrated component of the Doxim Customer Engagement Platform. This SaaS-enabled platform addresses key digitization challenges in your organization, from client onboarding automation, through improved, personalized communications to anytime, anywhere content access, tailored to your clients’ channel preferences.
Serving over 1,500 financial institutions across North AmericaRecognized as one of the fastest-growing technology companies in the market for the past 9 years
LET’S TALKContact Doxim team to discuss your data analysis initiatives.
