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PROGRAMME PREVIEW #2: THE TICKETING BUSINESS FORUM 2018 | 16-17-18 APRIL 2018 | MANCHESTER

#TBF18 Latest updates and registration @ TicketingBusinessForum.com | @theticketingbiz | email | tel: +44 (0)1903 741123 1

More speakers.

More sessions.

PLUS: Marketing Workshop and more…

BUSINESS

• EMIRATES OLD TRAFFORD, MANCHESTER •

• 17-18 APRIL 2018 •

PROGRAMME PREVIEW #2

It’s the 6th annual



Eddie KemsleyCEO

KidZania LondonUK

Welcome to our 6th annual gathering of...

...the entertainment ticketing sector’s key thinkers, achievers and disruptors.

Launched in 2013, TheTicketingBusiness Forum is the sector’s only high-level networking and knowledge exchange event designed to address the specific needs of key executives engaged in the development and implementation of entertainment ticketing solutions. Drawing a crowd of over 500 delegates from 40+ countries, the Forum is the world’s leading ticketing business meeting.

Join us in Manchester on 17-18 April 2018 for two days of live debate, discussion and demos at the Forum plus an evening of celebration at TheTicketingBusiness Awards - the industry's first awards recognising leadership, innovation and achievement in entertainment ticketing.

Each year, we assemble a world-class speaker line-up to share, debate, discuss and decide the future of live entertainment ticketing. Here’s a taster of what’s planned for 2018 >>>

Our 2018 speakers and panellists include....

Anil MakhijaHead of Service Delivery

BookMyShowIndia

Child’s play: Demand-based pricing for family attractions

Eric PetrusicCTO

accessoUSA

Enhancing the customer event experience using tech, apps and engagement

10 million tickets a month! And we’re only just getting started…

http://www.ticketingbusinessforum.com


https://twitter.com/TheTicketingBiz


mailto:[email protected]?subject=TBF18%20Enquiry


http://www.ticketingbusinessforum.com/awards/

http://www.ticketingbusinessforum.com/awards/



David FranklinHead of Ticketing Technology

and Marketing

Paléo Festival NyonSwitzerland

Kyle WrightDigital Projects Director

Shubert TicketingUSA

Sarah HolmesChief Executive

New Wolsey Theatre IpswichUK

Blockchain ticketing trials move to the next phase

Data mining: From Broadway to the business

Taking the audience by surprise!

Yannick Van de VoordeBusiness Development Director

Oxynade NVBelgium

Positioning your business through white label ticketing Jonathan Brown

Chief Executive

STAR - Society of Ticket Agents and Retailers

UK

What does the future hold for ticket agents

Speakers & Panellists continued

#TBF18 Latest updates and registration @ TicketingBusinessForum.com | @theticketingbiz | email | tel: +44 (0)1903 741123

Business Development Director

Oxynade NVBelgium

We invite nominations for

the female leaders who

should be owning our stage

on 17-18 April







http://www.ticketingbusinessforum.com/gender-agenda-100-years/











































Lucy ChillingworthInternational Head of Tickets

Ten Lifestyle ManagementUK

Greg Delaney Owner

Entertainment IntelligenceUK

Richard HiltonHead of Customer Success

SecuTix SAUK

Carolyn SimsMarketing Director

English National OperaUK

Lucy ChillingworthInternational Head of Tickets

Ten Lifestyle Management

Access all arenas! Exceeding the expectations of High Net Worth clients

Changing how the music industry collects, views

and utilises data

Join us! Book your seat here

Understanding your audience. Improving your business

Mikkel BjerreTicketing &

Customer Service Manager

FC KøbenhavnDenmark

Season ticket segments and fan insights

Daniel GidneyChief Executive

Lancashire CCCUK

+ | tel: +44 (0)1903 741123 #TBF18 Latest updates and registration @ TicketingBusinessForum.com

Lancashire CCC

Head to Head: What’s (still) wrong with our business?







http://www.ticketingbusinessforum.com/buy-tickets/









David AndrewsSenior Vice President

Shubert TicketingUSA

Claudio TrottaOwner

Barley Arts PromotionItaly

Andy GrantChief Technology Officer

Aventus SystemsUK

Product Development: Building the team and a winning customer culture

Music (and promoters) bring the people together

Adventures in blockchain

Claire TurnhamCampaign Leader

Victim of ViagogoUK

Customer-centric: Meet the Erin Brokovich of ticketing

Martin GammeltoftVP Commercial Operations

Activity StreamDenmark

Data: The insights to delight

Eddie RobbCEO

Make it SocialUK

Socially speaking: Incremental sales through peer-to-peer invites

| tel: +44 (0)1903 741123 5

Join us! Book your seat here
















Fred de GraafCommercial Director

DG TheaterproductiesThe Netherlands

Dr. Johannes UlbrichtLegal Director, BDV

& PartnerMichow & Ulbricht

Germany

Legal Matters Arising

Nikoo SadrManager – Interactive Marketing

NordicsThe Orchard

UK

Using insights and analytics to drive sales, fan connection and music consumption

Producer Perspectives: Finding efficiencies across distribution channels

Steve MachinCEO

Accent MediaUK

Blockchain! Why bother?

Laurence MillerCommercial Director

Nimax TheatresUK

Germany

Saying farewell to allocationsSaying hello to real-time insights

Blockchain! Why bother?

Join the ticketing

leaders! Book

your seat here

Lucinda BrownVenue Business Manager

Islington Assembly HallUK

Mobile ticketing to tackle touts and improve the fan experience
















Paul WilliamsonFounder

Sports Ink AssociatesUK

Tim ChambersManaging Director

TJChambers ConsultancyUK

Steven SunshineCEO

TixTrackUSA

Major events. Major challenges. Ticketing the biggest events on Earth!

Interrogating the industry’s start-ups and disruptors

Moving it to the Mobile

Jo TaylorSenior Consultant

Morris Hargreaves McIntyreUK

Deep strategic insights to illuminate your business

Dr. Marcus GarbeManaging Partner

Transaction ConsultingSwitzerland

Philip Shaw-Stewart!!Co-Founder

Bit TicketUK

Valuations, Mergers & Acquisitions

Blockchain & the rise of Ethical Ticketing

Speakers and panellists from Eventbrite, USA •!Dewynters, UK •!London Theatre Direct, UK •!Rossy & Associates, Spain •!and many, many more.

See page 16 for our new (free to attend) Marketing Workshop with the experts at Dewynters.

Speakers and panellists from Eventbrite, USA •

PLUS

#TBF18 Latest updates and registration @

Rossy & Associates, Spain •

See page 16 for our new (free to attend) Marketing Workshop with the experts at Dewynters. NEW!







The Schedule

The Forum combines a high-level conference, workshops, mini-expo, project briefings and unique networking events – all designed to give you the latest insights into live entertainment ticketing solutions for the arts, sports, music, theatre and attractions sectors. Here’s an overview of our three days in Manchester:

Monday 16 April 2018

WELCOME RECEPTION [For all registered delegates] Venue: Hilton Garden Inn Manchester, Emirates Old Trafford

19.00 Badge pickup - Get your delegate pack from the Welcome Desk.

19.00 We kick off with our icebreaker in the HQ hotel bar. All registered delegates are welcome along. Catch up with old friends and make some new contacts in an informal atmosphere.

20.00 Close of Welcome Reception.



GRAB YOUR

THE POINT

HQ HOTEL

PAVILION







Tuesday 17 April 2018

CONFERENCE SESSIONS Venue: The Point, Emirates Old Trafford

08.00 Registration and Coffee in The Marketplace.

09.00 Welcome to your sixth annual TheTicketingBusiness Forum

• Ian Nuttall, Co-Founder, TheTicketingBusiness, UK

• Gareth Deakin, Head Honcho, OA Consulting, UK

PLENARY INDUSTRY INSIGHTS Our opening keynote speakers set the tone and lead the agenda for the Forum. We’ll showcase the exponential growth of online ticketing in India, look into the key to product development and client-driven software design, and examine the application of technology to enhance the fan experience at North America’s leading visitor attractions – and lift the lid on ‘ticketing psychographics’.

09.15 GLOBAL OPPORTUNITIES 10 Million Tickets a Month... and Rising!

There are big opportunities across the ticketing landscape and they don’t come much bigger than the entertainment market in India. One company has seized this opportunity and is riding high on its ticketing platform with integrations across the sub-continent into restaurant and travel bookings – with more to come. Bigtree Entertainment is India's premiere comprehensive ticketing, information and analysis solutions provider. If you don’t earn money, it’s not dhanda! We are delighted to welcome to the Forum:

• Anil Makhija, Head of Service Delivery, Bigtree Entertainment / BookMyShow, India

09.40 PRODUCTS & SERVICES Staying Ahead of The Game

With growing businesses, how do we merge cultures and platforms to create success? How do we best harness customer feedback and requirements to feed into product development? How do we build ever more agile teams? And what can ticketing learn from other fast-changing sectors?

• speaker tbc

10.05 EVENT ENGAGEMENT Beyond the Ticket: Enhancing the Event Experience

We’ll explore how festivals and theme parks are enhancing the customer event experience using tech, apps and engagement. Leading organisations are developing technology tools to create ‘customer experience engines’ which can analyse visitor behaviour, hoover up data and produce better targeted offerings in real-time. Of course, it all starts with the ticket and then continues to the next one.

• Eric Petrusic, CTO, accesso, USA

10.30 COFFEE BREAK in The Marketplace



10 Million Tickets a Month... and Rising!

There are big opportunities across the ticketing landscape and they don’t come much







11.00 DATA INSIGHTS Deep Strategic Insights to Illuminate Your Ticketing Business

Ticketing systems’ rich data sources can reveal subtle patterns of behaviour among our patrons, but what else is needed if we wish to influence future activity? Jo will show how powerful psychographics can help us orchestrate greater value from our databases and drive the shift from customer transactions to relationships.

• Jo Taylor, Senior Consultant, Morris Hargreaves McIntyre, UK

INNOVATION INTERVAL I POP-UP PRESENTATIONS

11.25 Our first interval which includes a series of innovations – delivered in quickfire format

FORUM DEBATE THE (MULTI)CHANNEL TUNNEL: A ROAD TO NOWHERE?

11.40 Many rightsholders are moving away from exclusive, single distributor deals and embracing the multi-channel route to retailing tickets. We’ve seen Major League Soccer embrace an API-based model where the league’s clubs can sell their tickets anywhere and at anytime – with all the data flowing back to the teams and league. The risks are greater, but the rewards greater still. But we’ve also seen Amazon come unstuck in its quest for inventory, despite its offer to remove some of the industry’s key pain points (such as booking fees). What kind of deals are working and what needs to change?

• Daniel Gidney, Chief Executive, Lancashire County Cricket Club, UK

• Carolyn Sims, Marketing Director, English National Opera, UK

• Fred de Graaf, Commercial Director, DG Theaterproducties, The Netherlands

INNOVATION INTERVAL II POP-UP PRESENTATIONS

12.25 Stay seated for more quickfire innovations

13.00 LUNCH in The Marketplace



Tuesday 17 April 2018 [continued]







PARALLEL SESSIONS TAKE YOUR PICK... AND ARRIVE EARLY TO GET A SEAT!Please note that the Forum programme splits into a series of parallel tracks after lunch through to the end of the event.

15.45 AFTERNOON BREAK in The Marketplace

14.30-15.45 ROOM #1 INNOVATION & DISRUPTION Our popular showcase of the latest market entrants, innovative product offers and new faces worth knowing. The businesses get a few minutes to explain their USP before being questioned by our industry experts. Then the audience casts votes for the ‘Disruptor Award’!

• Tim Chambers, Managing Director, TJChambers Consultancy, UK

14.30-15.45 ROOM #2 SPORTS & MAJOR EVENTS We drill down into some of the key issues in sports ticketing and showcase new solutions and emerging best practices.

Session speakers include:

• Justin Hopwood, Commercial Director, Lancashire County Cricket Club, UK

• Jonathon Nuttall, Head of Cricket Sales, Lancashire County Cricket Club, UK

• Richard Hilton, Head of Customer Success, SecuTix SA, UK

• Mikkel Bjerre, Ticketing & Customer Service Manager, FC Københavns, Denmark

• Paul Williamson, Managing Director, Sports Ink Associates, UK

16.15-17.30 ROOM #1 ADVENTURES IN BLOCKCHAIN

Blockchain promises key improvements, efficiencies and more security in how we sell, distribute and utilise tickets. Everyone is very positive about the rise of blockchain. But, are we possibly blinkered to its current limitations and problems?

Through the latest case studies we’ll explore if these can be solved.

• Steve Machin, CEO, Accent Media, UK

• David Franklin, Head of Ticketing Technology & Marketing, Paléo Festival Nyon, Switzerland

• Andy Grant, CTO, Aventus, UK

• Philip Shaw-Stewart, COO, Bit Ticket, UK

16.15-17.30 ROOM #2 CONSUMER ISSUES LEGAL MATTERS

The power of the consumer has never been greater and the issues around ticketing never more public. Are we seeing the rise of effective legislation to tackle the sector’s or are the politicians just fuelling the flames of consumer unrest? Our panel debates the latest events.

• Claire Turnham, Campaign LeaderVictim of Viagogo, UK

• Claudio Trotta, Owner, Barley Arts Promotion, Italy

• Dr. Johannes Ulbricht, Legal Director, BDV & Partner, Michow & Ulbricht, Germany

• Gabriel Rossy, Partner, Rossy & Assoc, Spain










17.30 CLOSE of first day conference sessions. Networking continues in The Marketplace

18.30 Close of The Marketplace

The AwardsVenue: The Pavilion, Emirates Old TraffordTime: 19.30-00.00 Dress Code: Business SmartWe celebrate the very best of the global ticketing sector at the 3rd annual TheTicketingBusiness Awards 2018.

The Awards were launched in 2016 in order to:

• Recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions;

• Increase the standards and best practice of ticketing;

• Drive awareness and adoption of future ticketing technology;

• Improve the customer experience for ticket-buyers across all sectors.

Join us, and the shortlisted finalists, for a fun evening as we announce this year’s winners across these categories:

• CAMPAIGN OF THE YEAR AWARD• UNSUNG HERO AWARD

• IMPACT AWARD

• DISRUPTOR AWARD• GUEST EXPERIENCE AWARD

• PRODUCT INNOVATION AWARD

• INSIGHTS & ANALYTICS AWARD

• EXECUTIVE OF THE YEAR AWARD• OUTSTANDING ACHIEVEMENT AWARD

• #MYTICKETTEAM

• THE TICKETING BUSINESS OF THE YEAR AWARD




#TBF18 Latest updates and registration @ TicketingBusinessForum.com | @theticketingbiz | email | tel: +44 (0)1903 741123

Who’s in the running? View our shortlists and vote before 2nd March!

Join us, and the shortlisted finalists, for a fun evening as we announce this year’s winners across these categories:







http://www.ticketingbusinessforum.com/theticketingbusiness-awards-2018-shortlists-announced/












PARALLEL SESSIONS TAKE YOUR PICK... AND ARRIVE EARLY TO GET A SEAT!N.B. The Forum programme continues in parallel tracks across three conference rooms.

10.45 MORNING COFFEE in The Marketplace

09.30-10.45 ROOM #1 PANEL THE BUSINESS OF TICKETING

FROM WALLED GARDEN TO OPEN FIELD

What value do we put on ticketing businesses in such a dynamic climate? Traditional ticketing companies have developed by buying the rights for long contracts with sign-on fees. This led to recurring revenues and growing EBITDA’s. Multiple xREV and xEBITDA have been the traditional valuation methodology. Open-API distribution platforms typically do not offer sign-on fees or long contracts – and are valued across customer lifetime valuations (like other SaaS businesses). The emergence of Silicone Valley and VC/Private Equity money is changing the game. The appetite for Mergers and Acquisitions is stronger than ever. We’ll discuss some of the key business drivers in our sector and the impact of new entrants on existing business models. Panellists include:

• Tim Chambers, Managing Director, TJChambers Consultancy, UK

• David Goldberg, Advisor, BookMyShow, USA

• Dr. Marcus Garbe, Managing Partner, Transaction Consulting, Switzerland

09.30-10.45 ROOM #2 DRIVING SALES THE MOVE TO MOBILE

Ditching Tout-Friendly Paper and Moving it all to the Mobile – with Refunds!

Islington Assembly Hall – an 800 capacity music and live entertainment venue in London – is the first UK venue to only sell tickets digitally thanks to a partnership with a music discovery and ticketing app. Tickets purchased via the app cannot be resold, but a refund service is available for those who can’t make it to a show.

• Lucinda Brown, Business Manager, Islington Assembly Hall, UK

Facing the Future - How Nimax Theatres Improved its UI and Mobilised Ticket Sales

Nimax installed a new eCommerce platform last August, with impressive results. The Nliven system was designed from a mobile handset backwards onto desktop, and its intuitive, ergonomic UI streamlines search, selection and fulfilment. This session follows Nimax' reasons for choosing Nliven, the installation process, a live demo, and feedback to date:

• Laurence Miller, Commercial Director, Nimax Theatres, UK

• Steven Sunshine, CEO, TixTrack Inc., USA



Wednesday 18 April 2018

@theticketingbiz | email | tel: +44 (0)1903 741123

Transaction Consulting, Switzerland demo, and feedback to date:

Don‘t miss our Marketing

workshop - page 16







12.30 LUNCH in The Marketplace

11.15-12.30 ROOM #1 USING DATA THE POWER TO WOW!

Three speakers, three perspectives, one goal: Enabling amazing customer experience through communication, technology and people. Join this session to get real life inspiration on how to put smiles on the faces of your patrons.

Part I: The impact of happy patrons. Real life examples from New Wolsey Theatre.

• Sarah Holmes, Chief Executive, New Wolsey Theatre, UK

Part II: Knowing data, knowing people and knowing how to delight them.

• Martin Gammeltoft, VP Commercial Operations, Activity Stream, Denmark

Part III: Give all your audience the full experience. Accessibility and the Shubert Organization.

• Kyle Wright, Digital Projects Director, Shubert Ticketing / Shubert Organization, USA

PREMIUM DATA ACCESS ALL ARENAS!

Exceeding the expectations of High Net Worth (HNW) clients.

• Lucy Chillingworth, International Head of

Tickets, Ten Lifestyle Management, UK

11.15-12.30 ROOM #2 WORKSHOP: VISITOR ATTRACTIONS

KIDZANIA: CHILD’S PLAY DYNAMIC PRICINGOne of London’s top family attractions has trialled demand-based pricing for its tickets. How did it get on?

• Eddie Kemsley, CEO, KidZania London, UK

VIRTUAL QUEUEING We explore the evolution of Virtual Queueing vs the premium / priority access model used in visitor attractions – and draw on wider lessons for ticketing and the guest experience.

• Eric Petrusic, CTO, accesso, USA

OPEN MIC ATTRACTIVE ATTRACTIONS

The tourism visitor attraction segment is being challenged and driven by eight core technologies, claims PWC, the leading leisure consultancy. These are robots, drones, 3D printing, AI, the Internet of Things (IOT), blockchain, Augmented Reality and Virtual Reality. How is the sector responding to more information consumers with ever-increasing expectations? How will this impact the ticket-buying experiences down the line? Our roundtable aims to find answers.



Wednesday 18 April 2018 [continued]

TicketingBusinessForum.com | @theticketingbiz | email | tel: +44 (0)1903 741123 14

Get networking with the global

business! Book your place here













CLOSING DEBATE THE END OF TICKETING?

14.45 Disruption and digital strategies are two of the key predicaments facing any technology-driven business. Drawing on the insights from this year’s Forum, our closing panellists will share their predictions for the future of entertainment ticketing and outline their advice for those wanting to make the most of the emerging opportunities.

15.30 PRIZES A WINNING HAND

Time for a few prizes and special gifts. You’ve got to be in the room to win!

15.45 THANKS UNTIL NEXT YEAR

16.00 CLOSE of The Marketplace / END OF THE FORUM

Programme correct at 6 February 2018. ©TheTicketingBusiness by Xperiology. E&OE. Programme may be subject to change.

13.30-14.45 ROOM #1 PANEL THE FUTURE OF THE AGENCY

Ticket agents have been a cornerstone of the industry since its inception. With the industry landscape evolving from Wild West to more chaotic civilisation, with live/dynamic data flows requiring more nimble/responsive agencies. The old allocation model is giving way to multi-channel, real-time sales with control back to the rights holder. The artist, management, promoter and venue call the shots with pricing and distribution. So what does the future hold for the traditional ticketing agent?

• Francis Hellyer, CEO, London Theatre Direct

• Yannick van der Voorde, Bus Dev Director, Oxynade, Belgium

• Jonathan Brown, Chief Executive, STAR (Society of Ticket Agents and Retailers), UK

13.30-14.45 ROOM #2 WINNERS’ TABLE THE BEST OF THE BEST

A special session dedicated to the recipients of TheTicketingBusiness Awards 2018 announced on the previous night. We’ll give the worthy winners (and some of the runners-up) the morning to prepare for this session. They tell their stories and outline their winning strategies, projects and solutions.

TICKETING

AW RDSBUSINESS



Wednesday 18 April 2018 [continued]

Programme correct at 6 February 2018. ©TheTicketingBusiness by Xperiology. E&OE. Programme may be subject to change.

That’s not all folks! More speakers will be announced









Wednesday 18 April 2018

MARKETING WORKSHOP in partnership with

Marketing is Ticketing. Ticketing is Marketing

10.00 BRAND DESIGN WHY BRAND IS KEY IN THE CONTENT ERADewynters is renowned for creating some of the entertainment industry’s most iconic brands, from The Phantom of the Opera to!Bat out of Hell. Dewynters’ leading Art Director looks at the changing role of creativity in a world where digital, video and animated content is as!important as graphic brands.

• James Charrington*, CEO, Dewynters

11.15 ONLINE v OFFLINE MARKETING WHY OFFLINE IS KEY FOR ONLINE SUCCESSLooking at the importance of offline activity in creating and delivering a highly effective digital strategy for entertainment!marketing. How to use offline and traditional broadcast channels in cohesion with digital activity. A strong offline activation is the!bedrock for a first class digital campaign - making the most of all channels simultaneously is where it gets tricky…

• Ben Portnoi, Director of Media and Analytics, Dewynters

11.45 JOINING THE DOTS THE BIG (DATA) PICTURE Technology is changing how the music!industry collects, views!and utilises data.

Businesses can now track, locate and reach fans in real-time wherever they are and whatever they are doing. How will these new tools impact tour routings, production cycles and new markets?

• Greg!Delaney, Owner, Entertainment Intelligence

13.30 SOCIAL MAPS CLICK TO LISTEN. PLAY TO TICKET Using insights and analytics to drive sales,!fan connection and music consumption

• Nikoo!Sadr,!Manager – Interactive Marketing Nordics,!The Orchard,!Sweden

14.00 PERFORMANCE ANALYTICS CONNECTING SALES & MEDIA DATA Having worked with venues of all sizes from 100+ seater theatres to 80,000+

seater stadiums across the globe, Dewynters!discuss how the development of automation for multi-channel reporting is benefiting entertainment marketing campaigns,!allowing the collection of additional data and thereby creating new customer insights.

• Ben Portnoi, Director of Media and Analytics,!Dewynters

• Anne Ewart, Head of Sales, Ticketing & Insights, Dewynters14.45 End of Workshop

Please note: This workshop is free to all delegates of TheTicketingBusiness Forum 2018. No reserved seating. Seating is offered on first-sat, first-served basis. Coffee and lunch breaks align with main Forum timelines.

TheTicketingBusiness team has partnered with leading full service arts and live entertainment marketing agency Dewynters to co-curate this special workshop on the second day of the Forum focused entirely on Brands, Marketing and Ticketing.!Here’s a taster of what’s on offer:

in partnership with







https://www.dewynters.com/

https://www.dewynters.com/

The Hotties!

Our Hot Tickets Programme brings leading organisations to the Forum which are evaluating upgrades to their ticketing, CRM, payment, membership or digital marketing platforms in the next 12-18 months and will be ‘shopping around’ on site.

With networking at the heart of the Forum, the programme was introduced to facilitate the best networking opportunities in the industry.

For 2018 we will host 50+ Hot Tickets on site in Manchester. Here’s a few of the most exciting Hotties already confirmed:

Are you hot enough? Are you currently evaluating upgrades for your ticketing, CRM or marketing platforms, to be actioned in the next 18 months? If so, get in touch with Lizzie as there may be a free VIP registration (worth >£995) for your organisation, which includes:

• Access to all main conference sessions over the two days;• Access to The Marketplace – our mini-expo and networking area;• Ticket to Welcome Reception & Networking Party;• All lunches and coffee breaks;• Delegate pack (including post-event presentation/video downloads);• Hotel booking service (with discounted rates at HQ hotel).

• Camera Obscura/World of Illusions• Liverpool FC• Le Mans• Society of London Theatre• RFU Twickenham• The R&A• HSV Fußball• Musikhuset Aarhus• FC Twente• Houses Of Parliament• British Airways i360• Norsk Toppfotball• Lawn Tennis Association

• Bolton Wanderers FC• Just For Laughs• A38• Wasps/Ricoh Arena• Aarhus Elite• Sociedade Esportiva Palmeiras• Cork Opera House• Derby County FC• Royal Collection Trust• The Ticket Factory• Vooruit• Sc Freiburg• Bradford City FC

• The SSE Arena, Belfast• Lord’s Cricket Ground• Definitive Events• British Museum• Charlton Athletic FC• Southend United FC• AFC Bournemouth• Southampton FC• Fleetwood Town FC• DG Theaterproducties• Boyan Art

[Check online for latest list]



With networking at the heart of the Forum, the programme was introduced to facilitate the best

Our unique hosted buyer programme

http://www.ticketingbusinessforum.com/hot-tickets-programme/

http://www.ticketingbusinessforum.com/hot-tickets-programme/

mailto:[email protected]?subject=TBF18%20Hot%20Ticket%20enquiry

mailto:[email protected]?subject=TBF18%20Hot%20Ticket%20enquiry







Who’s Coming? Here’s a snapshot of the 200+ organisations which have already confirmed their attendance:

3D Digital VenueA38Aarhus GymnastikforeningAccent Media / DOT ticketsaccessoActivity StreamAttractive.itAXS TicketingBarley Arts PromotionBeckerbillettBerliner FestspieleBest UnionBigtree EntertainmentBiļēšu ParadīzeBilete.robilettixBlackpool Grand TheatreBolton Wanderers FCBookMyShowBradford City FCBrentford FC (Lionel Road)British Airways i360ByromCamera Obscura/World of IllusionsCedar GroupCharlton Athletic FCCitizen TicketCitylineClassicticclick aroundconcertgebouwConsult OACorethreeCork Opera HouseCTS EventimDelight DataDerby CountyDewyntersDG TheaterproductiesDialog eXeDisney Theatrical GroupDR KoncerthusetebiletEmirates Old TraffordEnglish National Opera

Enta AustralasiaEntertainment IntelligenceentradiumESB.TSBEuropäische ReiseversicherungEzTixFC TwenteFeyenoord RotterdamFleetwood Town FCGalaProGateway Ticketing SystemsGUTS TicketsHello TicketsHID GlobalHistoric Royal PalacesHooplaHouse of CommonsHamburger SVInCrowd SportsIngressoIREC Ticketing TechnologyIslington Assembly HallJampot ConsultingJCAJewel LabsJust for LaughsKassir.ruKeyperKidZaniaLancashire County Cricket ClubLe MansLeicester City FCLeomediaLepointdevente.comLiverpool FCLTA - Lawn Tennis AssociationMake it SocialManchester Metropolitan UniversityMichow & UlbrichtMorris Hargreaves McIntyreMusementMusikhuset Aarhusmyticket.deNational Museums LiverpoolNew Wolsey Theatre

Nimax TheatresnolockOutbox TechnologyOxynadePACIFA decisionPaléo Festival NyonPatron Technology Inc.PayPalPriceTagPunto TicketQTIXXQueue-itReally Useful Theatres GroupRed61Red Bull Air RaceReservixRewards4 GroupRFU TwickenhamRoboticketRossy & AssociatesRoyal Collection TrustSAPSC FreiburgSchmidts TivoliScience MuseumScoreBigSeatGeek EnterpriseSECC GlasgowSecureMyBooking.com (JMM)SecutixSee TicketsShubert TicketingSkiData Access ControlSkiddleSmart PricerSociedade Esportiva PalmeirasSociety of London TheatreSoftjournSouthampton FCSouthend United FCSpektrixSports Ink AssociatesStadion FeijenoordStar Performing Arts CentreSTAR



Sample extract correct at 15 February 2018. ©TheTicketingBusiness by Xperiology. E&OE. Programme

Star Performing Arts CentreSTAR

| tel: +44 (0)1903 741123 18

. ©TheTicketingBusiness by Xperiology. E&OE. Programme See the latest

update HERE!







http://www.ticketingbusinessforum.com/attendance-update-can-meet-manchester/






The MarketplaceThe Marketplace is our mini-expo area dedicated to all the latest innovations and solutions for the entertainment ticketing sector. Each year we invite 25-30 specialist suppliers to showcase what they do on our demo-pods.

Featuring product demonstrations, lots of interaction and open debate, The Marketplace hosts all our coffee, lunch and networking breaks. It really is the place to grow your business!

If you are interested in showcasing your product or service offer, then get in touch.

Our SponsorsWith thanks to our growing list of 2018 sponsors and exhibitors including:



Do you have a new

product or service

solution to demo?

Get in touch here

mailto:[email protected]?subject=TBF18%20Marketplace%20enquiry

mailto:[email protected]?subject=TBF18%20Marketplace%20enquiry







mailto:[email protected]?subject=TBF18%20Marketplace%20Enquiry






Conference VenueTheTicketingBusiness Forum 2018 will be hosted by Emirates Old Trafford, home of Lancashire County Cricket Club. The cricket, conference and concert destination has undergone a £60m redevelopment in recent years, including the opening of its onsite 150-bedroom Hilton Garden Inn Hotel in September 2017.

HQ HotelSorry! Due to an unprecedented demand for early registrations to the 2018 Forum, our allocation at the Emirates Old Trafford Hilton Garden Inn Hotel (our official HQ Hotel) is already sold out. BUT you may be able to book a room directly through the hotel’s website here.

Hotel FootballAfter hundreds of registrations we’ve secured a small allocation of further rooms at nearby Hotel Football. Book your room here.

Hilton DeansgateWe’ve also secured great rates at some other nearby hotels. These include the iconic Hilton Deansgate, the AC Hotel Salford Quays and Holiday Inn Media City. Check out our accommodation page here.

Our team can advise on availability and best rates at our official conference hotels on booking. Contact the team on tel. +44 (0)1903 741123, email or LiveChat on our site.

Registration. Questions?Tickets are available directly through our website or by making a phone call to our team. Credit card bookings can be found here.

DELEGATE PASSES Delegate passes for TheTicketingBusiness Forum 2018 are still available. Reserve your pass at £995 before they sell out. Book here.

AWARDS NIGHT Tickets for TheTicketingBusiness Awards 2018 are £179+VAT per person including 3 course meal, drinks, entertainment, travel and after-party!

GROUP DISCOUNTS Group discounts are available on bookings of 3+ delegates. Email here.



HQ Hotel - SOLD OUT

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Limited Availability - BOOK TODAY

Tickets are available directly through our website or by making a phone LiveChat

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http://hiltongardeninn3.hilton.com/en/hotels/united-kingdom/hilton-garden-inn-manchester-emirates-old-trafford-MANESGI/index.html

http://hiltongardeninn3.hilton.com/en/hotels/united-kingdom/hilton-garden-inn-manchester-emirates-old-trafford-MANESGI/index.html

https://www.horizonresourcing.co.uk/theticketingbusinessforum-2018/hotel-football/




http://www.ticketingbusinessforum.com/where/

http://www.ticketingbusinessforum.com/where/

mailto:[email protected]?subject=TBF18%20Hotel/Delegate%20enquiry

mailto:[email protected]?subject=TBF18%20Hotel/Delegate%20enquiry

http://www.ticketingbusinessforum.com/

http://www.ticketingbusinessforum.com/





mailto:[email protected]?subject=TBF18%20Group%20Discount

mailto:[email protected]?subject=TBF18%20Group%20Discount













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