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  • The 2012 guide toM

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    Published in conjunction with:Bank of America Merrill LynchBarclaysBNP ParibasCitiCommerzbankRBSSantanderUniCredit

    Technology inTreasury Management

  • International cash management review 2012 2-13By Jack and Wolfi Large

    Strength comes from combining capabilities 9Santander

    Single account solutions: 14simplification and standardisationRBS

    Payment systems review 16-21By Jack and Wolfi Large

    External Treasury: 18Navigating a course through Europes rough seas Bank of America Merrill Lynch

    UniCredit case study: Nordex: 22Unicredit

    Technology review 24-29By Jack and Wolfi Large For the innovative, digitization 26is the present and the futureCiti

    Cash Management at the heart of BNP Paribas 30BNP Paribas

    Financial supply chain review 32-37By Jack and Wolfi Large

    Payments in the pocket 34Barclays

    This guide is for the use of professionals only. It states the position of the market as at the time of going to press and is not a substitute for detailed local knowledge.

    Euromoney Institutional Investor PLCNestor HousePlayhouse YardLondon EC4V 5EXTelephone: +44 20 7779 8888Facsimile: +44 20 7779 8739 / 8345

    Chairman and editor-in-chief: Padraic FallonDirectors: Sir Patrick Sergeant, The Viscount Rothermere, Richard Ensor (managing director), Neil Osborn, Dan Cohen, John Botts, Colin Jones, Diane Alfano, Christopher Fordham, Jaime Gonzalez, Jane Wilkinson, Martin Morgan, David Pritchard, Bashar Al-Rehany

    Editor: Sarah MinnsCover illustration: Sarah Minns / Ray HeathPrinted in the United Kingdom by: Wyndeham Group

    Euromoney Institutional Investor PLC London 2012Euromoney is registered as a trademark in the United States and the United Kingdom.

    Contents

  • International cash management review 2012In 2011, despite the financial and lack-of-liquidity crisis around the world, banks of all sizes have continued to invest in their cash management services, the one sure source of recurring revenues. Companies have also focused on their cash management, insisting on the full visibility of cash, protection from counterparty risk and the effective use of liquidity. Cash management is vitally important to both banks and companies. By Jack and Wolfi Large

    Many of the global, regional and large domestic banks have signifi-cantly increased both investment in and recruitment to their cash management services. Cash management is a profitable business and can lead to other business opportunities with corporate customers. Paul Camp, the new head of global cash management at JP Morgan, says, Were on an evolutionary journey extending our capabilities and presence globally. Were committed to delivering a franchise that has both in-country expertise and global capabilities, bound by a consist-ent client experience.

    Diane Reyes, the new global head of payments and cash management at HSBC, comments, Were a growth engine for HSBC. Using technol-ogy to enhance customers experience, we have a strong proposition across key Asia Pacific and Middle Eastern markets and have launched HSBCnet Mobile to 62,700 clients in 64 countries.

    Richard Dallas, Lloyds Banking Groups managing director of transac-tion banking, explains, Our commitment to delivering first-class cash management services is demonstrated by our investment plans to add both financial capital and intellectual capital to the business, making heavy investments in products, systems and people.

    Major commitment and investment do not necessarily produce effec-tive cash management solutions. The 2012 survey again shows that cash management is, above all, a delivery business.

    The surveyNo single bank has branches covering the whole of North America, let alone the entire world. All the cash management banks use a combination of their own bank branches and partner banks to provide comprehensive international cash management solutions. As always in the survey the definition of a full service branch (own branch) is a branch fully owned by a bank providing lending, deposit-taking and payment services and fully electronically integrated into the banks global network. This year the types of partner banks covered have been expanded to two, with the following definitions:

    l Service level agreement based partner banking, which involves local banks providing cash management and payment services to agreed service level standards for a lead cash management bank covering particulars such as the treatment of SWIFT messages, account opening

    and cut-off times, and which requires the lead banks corporate clients to open accounts with the local banks

    l Electronically integrated partner banking, which involves the back office integration of the lead bank and the local banks back office processes to offer rather more seamless services.

    The 2012 international cash management survey covers the services provided by the global network banks, leading cash management banks worldwide and the banking clubs. The survey covers Asia-Pacific, Europe, Latin America, the Middle East and Africa, and North America. The banks have provided the numbers used in the survey, which have been checked for consistency and accuracy as far as is possible.

    Some 60 banks completed questionnaires on their cash management systems and services, and the network coverage of their full service branches and their partner banks. The data from their responses is given in the tables. The tabular results are described in the following sections, including a review of the global network banks and a descrip-tion of all the participating banks cash management services in all five regions. In the introduction to each region there is a brief description of some of the main developments over the past 12 months.

    Partner banking coverageThe 2012 survey shows that the levels of partner banking in the respondent banks ICM solutions vary considerably between regions, as shown in Table 1.

    Table 1 - Regional usage of partner banks

    Region Partner banking arrangements

    e- integrated SLA based

    Europe 38 294

    Asia Pacific 25 68

    Latin America 7 55

    North America 6 5

    Middle East & Africa 0 41

    Total 76 463

    Source: Cash management banks. Copyright 2012 J&W Associates

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    Globally there are a total of 76 e-integrated partner banking arrange-ments, compared to 463 SLA partner bank arrangements. Europe has the highest number of e-integrated partner bank arrangements, the next highest is in Asia-Pacific. There are far fewer e-integrated partner bank arrangements in Latin America and North America, and none at all in the Middle East and Africa.

    There can be great variations in the quality and consistency of partner banking arrangements, so some banks have joined together into banking clubs to provide more consistent and integrated services and products using very detailed and highly demanding service level agree-ments. The three clubs provide extensive coverage, as shown in Table 2. The TES Banking Club continues to have the largest country coverage in 69 countries and the most member banks at 72. Only the Connec-tor and TES clubs provide coverage in all five regions. Over the past 12 months the banking clubs have all consolidated and rationalized their networks. Connector has added one new member bank, Akbank in Turkey with 912 branches. IBOS has added PNC Bank in the US and Banco Santander in Mexico.

    Global network banksA global network bank must offer a full range of cash and liquidity management systems and services in all five regions of the world, provided either by its own branch network or fully integrated partner banks. The arrangements must be sufficient to satisfy its corporate cli-ents cash management requirements around the world and, crucially, must have resident cash management experts available locally to provide service support.

    Over the past 10 years BNP Paribas has put in place the infrastructure, processes, products and people to be regarded as a global network bank. The takeover of Fortis Bank brought key sweeping and pooling systems and products, which BNP Paribas has now fully integrated with its other cash management services to provide a truly global ICM solu-tion. Pierre Fersztand, global head of cash management at BNP Paribas, underlines, We continue to invest significantly to meet our clients ex-pectations and are strongly committed to support our corporate clients on a long-term basis across Europe and beyond. Our wide geographical cover and strong expertise enable us to offer global solutions while also providing support tailored to local needs.

    The 2012 survey of global network banks this year covers eight banks: Bank of America Merrill Lynch, BNP Paribas, Citi, Deutsche Bank, HSBC, JP Morgan, RBS and Standard Chartered Bank. The survey results are given in Table 3.

    The global network banks use of partner banking varies considerably, as shown in Figure 1. Over 60% of Bank of America Merrill Lynchs international cash management network is provided by partner banks, compared to less than 30% of Deutsche Banks and HSBCs. The clear leaders in the use of e-integrated partner banking arrangements are JP Morgan in 26 countries and Bank of America Merrill Lynch in 22.

    Most of the global network banks have increased their transaction banking revenues significantly and are investing heavily in cash man-agement and trade services. There have been some improvements to network coverage. All the banks have reported increases in their part-ner banking arrangements and Deutsche Bank increased the number of countries with their own bank branches by five. The biggest increase in country coverage was by Standard Chartered Bank, which increased the number of countries in which it has partner banks by 32, mainly due to a new arrangement in Latin America with Scotia bank. RBS continued to fine-tune its network, adding two countries with new own bank branches and three with partner banking arrangements.

    The survey results given in Table 3 show:l all the global network banks have their own bank branches in all five regions except Bank of America Merrill Lynch

    l Citi has by far the largest own branch network with branches in 88 countries, way ahead of its closest rival HSBC with branches in 66

    l Standard Chartered now has the largest combined network of own branches and partner banking arrangements, both covering 124 countries, while Citi has 111, and third is HSBC covering 91

    Table 2: Banking Clubs, January 2012

    Banking club Connector IBOS Association Limited TES Banking ClubCoverage No. of bank

    membersNo. of countries Total member

    bank branchesNo. of bank members

    No. of countries Total member bank branches

    No. of bank members

    No. of countries Total member bank branches

    World-wide 32 45 38,004 38 33 42,755 72 69 25,158North America* 1 1 6,400 4 1 11,034 4 1 2,984Eurozone 10 10 9,902 13 12 20,351 13 12 9,252Rest of Western Europe

    2 2 1,900 4 4 2,935 10 9 2,860

    Central and Eastern Europe

    13 13 2,675 9 9 1,447 22 14 5,887

    Middle East/Africa 3 7 1,014 10 10 599Asia Pacific 2 10 1,414 3 13 77Latin America 1 2 14,699 8 7 6,988 10 10 3,499

    Source: Banking Clubs. Copyright 2012 J&W Associates * USA and Canada

    Figure 1 - Global network banks use of partner banks

    0

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    SLA partner banke-Integrated partner bankOwn

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    J.P.M

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    Citi

    BNP P

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    BofA

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    Percentage

    Source: Cash management banks. Copyright 2012 J&W Associates

  • l Standard Chartered now has by far the greatest access to all the paper clearings, same day clearing systems and ACHs, Citi and HSBC trail some way behind

    l the other five banks all have far less coverage of paper clearings, same day clearing systems and ACHs

    l the number of countries in which the banks issue payment cards has fallen significantly, Citis from 65 to 51; the second largest issuer is now Bank of America Merrill Lynch

    l payment card transaction acquiring has seen a major decline in coverage in most of the banks; the new leader by a long way is Bank of America Merrill Lynch covering 45 countries.

    ICM services in EuropeIn 2011 the increasing uncertainty of future banking structures and payment systems changed the cash management focus of companies in Europe. They are now focusing on the use of new technologies to improve the efficiency of their cash and liquidity management and protect their corporate treasury department operations. Danske

    Table 3: Global Network Banks January 2012

    Bank Bank of America

    Merrill Lynch

    BNP Paribas Citi Deutsche Bank HSBC J.P. Morgan RBS Standard Chartered

    Bank Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner

    E SL E SL E SL E SL E SL E SL E SL E SL

    INFRASTRUCTURENo. of Countries with Fully Integrated Full Service branches:World-wide 26 11 30 55 6 21 88 1 22 41 2 13 66 3 22 30 26 5 38 8 21 48 5 71Asia Pacific 12 11 11 5 4 18 13 14 2 20 14 11 10 2 2 20 5 9eurozone 8 5 11 4 13 9 5 11 3 7 6 4 11 6 1Rest of Western Europe 2 3 5 4 6 5 3 6 3 3 2 3 4 1 4Central & Eastern Europe 3 1 9 9 8 7 5 5 12 1 5 7 8Latin America 2 17 1 23 1 2 12 2 2 6 3 1 33Middle East & North Africa 1 11 8 2 3 10 3 1 2 1 6 4Rest of Africa 6 11 5 1 1 15 24North America 2 1 1 1 1 1 1 2 1 2 1 2 1 1PAYMENT CLEARING SYSTEMS & SERVICESNo. Countries with Direct Access to Local Paper Based Clearings:World-Wide 23 13 21 53 2 17 66 2 14 33 2 14 58 1 23 20 18 4 15 8 13 41 5 68Asia Pacific 12 1 9 1 16 1 1 13 2 19 12 8 8 2 2 17 5 6eurozone 8 5 11 4 4 4 9 5 7 3 4 1 4 2 6 1Rest of Western Europe 5 5 4 1 2 5 3 5 1 3 1 3 1 1 1Central & Eastern Europe 3 1 9 9 2 5 3 12 5Latin America 2 17 1 23 1 2 12 2 1 1 6 3 1 33Middle East & North Africa 1 11 8 1 3 10 3 2 1 6 3Rest of Africa 6 11 5 1 14 24North America 1 1 1 1 1 1 1 1 2 1 1 1 1 2No. Countries with Fully Automated Direct Access to Same Day Clearing Systems:World-Wide 17 7 20 46 13 58 1 7 32 2 9 52 3 18 21 19 25 8 14 41 5 66Asia Pacific 12 1 12 16 14 2 17 13 10 10 2 2 17 5 5eurozone: TARGET 2 member yes yes yes yes yes yes yes no no yes no yes yes no yes yes yes no yes yes yes yes no noRest of Western Europe 1 4 5 4 6 5 3 6 3 3 2 3 4 1 1Central & Eastern Europe 3 1 9 9 8 7 5 5 12 1 5 7 7Latin America 2 17 1 8 1 2 12 2 1 6 3 1 33Middle East & North Africa 1 11 8 1 3 10 3 1 2 1 5 3Rest of Africa 6 11 5 1 15 24North America 2 2 1 1 1 1 2 1 1 1 2 1No. Countries with Fully Automated Direct Access to ACH/Giro Electronic Clearings:World-Wide 24 12 21 54 1 17 75 6 7 39 2 14 61 3 22 26 21 2 32 6 9 31 5 63Asia Pacific 12 1 9 1 15 1 12 2 17 1 12 10 9 2 14 5 4eurozone 8 5 11 4 9 4 9 5 10 3 7 2 2 11 2 1Rest of Western Europe 1 4 5 4 6 5 3 6 3 3 2 3 4 1Central & Eastern Europe 3 1 9 9 8 7 5 5 12 5 4 1Latin America 2 17 1 17 1 2 11 2 1 6 3 33Middle East & North Africa 1 11 8 1 3 10 3 1 2 1 2 3Rest of Africa 6 11 5 1 12 22North America 1 1 2 1 1 1 1 2 1 1 1 1 1No. Countries where Issue Payment Cards LocallyWorld-Wide 2 4 26 21 1 45 6 5 28 39 3 18 12 3 2 24 11Asia Pacific 13 1 12 2 19 12 12Europe 3 1 13 5 25 16 3 1Latin America 4 13 11 10Middle East & Africa 16 7 6 1 8 3 12 11North America 2 1 2 2 2 1No. Countries where offer Payment Card Transaction AcquiringWorld-Wide 2 30 12 24 5 2 9 12 2 1 4Asia Pacific 13 11 2 2 11 4EuropeLatin America 17 11 1 9Middle East & Africa 11 2 2North America 2 1 1 2 1

    Source: Cash management banks. Copyright 2012 J&W Associates key: E=e-integrated, SL= SLA based

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    Banks global head of cash management sales, Claus Srup Rasmus-sen, claims, We have found that there has been an increased empha-sis on: 1) adopting standard formats and bank agnostic connectivity, 2) simplifying pan-European cash management with products such as our overlay structure, and 3) the insistence on bank-flexibility in all solutions.

    The 2012 survey of the ICM services available in Europe covers 20 banks: Bank of America Merrill Lynch, Barclays Bank, BBVA, BNP Paribas, Citi, Commerzbank, Danske, Deutsche Bank, HSBC, ING Bank, JP Morgan, KBC Bank, Nordea, Raffeisen Bank International, RBS, San-tander, SEB, Socit Gnrale, Standard Chartered Bank and Unicredit.

    The survey results given in Table 4 show:l a variety of ICM strategies, from offering the best and most flexible solutions to providing a consistent, world-class client experience

    l only seven of the banks have their own branches in 10 or more countries in the eurozone; all the rest, except Standard Chartered Bank, have combined own bank branch and partner bank coverage in at least nine

    l coverage of the rest of Western Europe varies considerably

    l Unicredit has by far the highest coverage of Central and Eastern Europe with its own bank branches in 19 countries; its closest rivals are Socit Gnrale in 13 and Raffeisen Bank International in 12

    l all of the banks are direct members of the SEPA credit transfer scheme and the SEPA direct debit scheme

    l mass disbursement and mass collection services are generally avail-able across the region

    l almost all of the banks issue debit and credit cards, and several also issue prepaid cards

    l payment card acquiring services are now available from only15 of the banks, three less than in 2011

    l multilateral netting services are available from eight of the banks, covering many countries and currencies

    l pan-European notional pooling services are available from all of the banks; the main difference is in the number of countries from which pools can be operated

    l sweeping facilities are available from all of the banks, Commerz-bank with the highest coverage of 33 countries, and most provide several locations for the master pool

    l on-line investment portals are available from all but three of the banks, mostly offering only their own investment products

    l only nine of the banks provide automated sweeps into money market funds; the number of funds available has increased again, with Citi offering 148 and Santander 99

    l ICM services are available in other regions from all of the banks using various combinations of their own branches, partner banks, banking clubs and correspondent banks

    l local resident cash management specialists are available from all of the banks, Citi in 36 countries and Socit Gnerale in 33

    l customer service support is available during normal office hours with only Deutsche Bank providing 24/7 and JP Morgan providing 24-hour support Monday to Friday.

    ICM services in North America There have been three main developments in North America over the past year. The first, the migration away from paper-based payments, has slowed with some sectors seeing a slight increase in the use of cheques, as companies and consumers continue to struggle in the economic downturn. The adoption of electronic invoice presentment and payment (EIPP) services, such as those offered by the Syncada network, have begun to take hold with significant increases in the number of suppliers, buyers and payments, particularly in the mid-size company market.

    The second development is that middle-market US companies have continued their focus on international trade and increased the demand for cross-border payment and trade services. The demand for letter of credit services has also increased as companies have become more concerned about counterparty and sovereign risk. To meet this increased demand for more international payment and cash manage-ment services the US banks have continued to expand their services. A recent example is Wells Fargo extending its suite of cash management services to cover companies based in Europe. As Judd Holroyde, SVP at Wells Fargo, explains, Our European clients whether working in Eu-rope or in the US now all have the same depth of control and visibility in all aspects of cash management.

    The third and possibly most important development is the growing acceptance and use of mobile services and payments. Jeff Jones, execu-tive vice president of US Bank Global Treasury Management, finds, The interest from our middle-market corporate customers in EIPP and mobile treasury management services is gaining momentum as our customers seek to save time, gain efficiencies, lower costs, automate processes, and improve visibility.

    The 2012 survey of international cash management services avail-able in North America covers 12 banks: Bank of America Merrill Lynch, BNP Paribas, Bank of New York Mellon, Citi, Deutsche Bank, HSBC, JP Morgan, PNC, Royal Bank of Scotland, Standard Chartered, US Bank and Wells Fargo.

    The survey results for North America given in Table 5 show:l a variety of ICM strategies for the region, from offering a full suite of innovative solutions, to providing the reach of a global network with the strength of one partner

    l the number of branches in the banks networks varies considerably, Wells Fargo with the largest at 9,000 and Bank of America Merrill Lynch at 5,700+

  • l most of the banks provide cheque processing and lockbox facilities

    l mass payment and collection services are generally available, but there is only limited availability of multilateral netting and payment card services

    l all of the banks provide sweeping services, but there is limited avail-ability of notional pooling services as this is generally not practised in North America

    l all but two of the banks offer an on-line investment portal with auto-mated sweeps to money market funds, seven offering other financial institutions investment products as well as their own

    l Deutsche Bank is the only bank offering 24/7 customer service sup-port in the region.

    ICM services in Middle East and Africa The Middle East and Africa is one of the most difficult regions in which to do business and carry out cash and liquidity management, with more socio-economic challenges and a lack of basic banking facilities than in any of the other regions. Yet multinational corpora-tions are still centralizing their operations in shared service centres and introducing cash pooling wherever possible. Over the past 12 months African currencies have become increasingly vulnerable to the global financial turmoil, with most falling significantly against the US dollar, which has forced many corporations operating in the region to hedge their local currency exposures actively for the first time. The harsh economic conditions have also led several African governments, such as Nigeria, to encourage banks to replace notes and coins with other payment channels where possible to encour-age growth and reduce fraud, which has lead to increased usage of mobile banking and payments. Andrew Daley, head of corporate banking, EMEA, at Standard Bank explains, Inclusive banking al-lows individuals with their national identity card and mobile phone to open a fully operational bank account within just 10 minutes. This technology is beginning to revolutionize cash collections.

    The 2012 survey of the ICM services available in the Middle East and Africa region covers 11 banks: Bank of America Merrill Lynch, Barclays Bank, BNP Paribas, Citi, Deutsche Bank, ecobank, HSBC, JP Morgan, Royal Bank of Scotland, Standard Bank and Standard Chartered Bank.

    The survey results for the Middle East & Africa given in Table 6 show:l a variety of regional ICM strategies, from supporting customers in optimizing working capital, to providing working capital solutions to collect, invest and pay funds worldwide, to leveraging an unri-valled presence across Africa to provide innovative and integrated cash management solutions.

    l Standard Chartered Bank has the largest own branch coverage in 21 countries and the largest combined network covering 49 countries

    l ecobank has the biggest own bank coverage in rest of Africa with branches in 30 countries

    l Barclays Bank has the largest branch network in three of the nine major countries, Egypt, Kenya and South Africa; ecobank has branch networks in many of the countries not listed

    l Citi has the highest mass payment and collection services country coverage in 19 countries; Standard Chartered comes next

    l multilateral netting services are available from three of the banks, Citi with the greatest country coverage

    l notional pooling is available from all of the banks with great variations in where pools are located and the number of currencies covered

    l sweeping services are available from all but Bank of America Merrill Lynch

    l all of the banks provide ICM solutions in other regions

    l offshore banking services in Seychelles or Mauritius are provided by five of the banks

    l BNP Paribas, Citi and Standard Chartered have local resident cash management specialists in 18 or 19 countries

    l customer service support is available in normal business hours only.

    ICM services in Latin AmericaCash management in Latin America continues to prove difficult due the lack of advanced clearing systems and many restrictive regula-tions prohibiting cross-border cash pooling and other advanced cash management techniques. But, driven by the growth in the Brazilian economy and the foreign investment pouring into Latin America, cash management in the region is steadily improving. The increasing number of ACHs, reduced cheque usage, improved SWIFT connectivity and visibility of cash plus the freeing up of legislation are making cash management and the operation of shared service centres easier. All the cash management banks covering Latin America use a combination of their own branches and partner banks. Standard Chartered Bank now provides services in 33 countries through its new partnership with Scotia Bank.

    The 2012 survey of the ICM services available in Latin America covers 11 banks: Banco Ita, Bank of America Merrill Lynch, BBVA, BNP Paribas, Citi, Deutsche Bank, HSBC, JP Morgan, RBS, Santander and Standard Chartered Bank.

    The survey results for Latin America given in Table 7 show:l a variety of ICM strategies, from being a full service provider bank for the region, to optimizing working capital and expanding within LatAm and to other regions

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    l two of the banks have a single global processing system

    l Citi has its own bank branches in 23 countries and only one partner bank, its nearest rival HSBC has its own branches in 12 countries

    l only four of the banks have significant in-country branch coverage: BBVA with 3,000+, Itau with 5,000 and Santander with 5,500+

    l there is a great variety in the provision of payment services; Standard Chartered Bank via its partner bank has the widest access to paper clearings, same day clearing systems and ACHs in 33 countries, Citi and HSBC the next widest coverage and most of the other banks far less

    l three of the banks provide multilateral netting services, Royal Bank of Scotland with the greatest country coverage

    l notional pooling is only available from Bank of America Merrill Lynch and Citi

    l sweeping services are available from several of the banks, Citi with by far the greatest coverage in 23 countries, overnight sweeping is available in only a few countries

    l investment portals are offered by five of the banks with only Bank of America Merrill Lynch and Citi offering other financial institutions investment products as well as their own

    l three of the banks offer automated sweeping services into money market funds

    l all of the banks offer ICM services in other regions

    l only Deutsche Bank provides 24/7 customer service support, the others only during normal office hours.

    ICM services in Asia-Pacific In the past 12 months the main issue dominating cash management in Asia-Pacific has been the internationalization of the renmimbi (RMB). The Chinese authorities have been aggressively promoting the role of the RMB and some suppliers are now asking to be paid in RMB. But the RMB is still not an exchangeable currency and has a complex set of regulations governing its use. For corporate treasurers the biggest is-sue is to understand the rules and regulations governing its use, which change frequently, sometimes back to where they were before. Marie-Astrid Dubois, assistant treasurer at Honeywell with responsibility for cash management in Asia-Pacific, says, Even with a local treasury team in China, a couple of global network banks and contacts with a few large Chinese banks, we spend a huge amount of time making sure and checking that we understand exactly what we can and cannot do. Cash management in the other countries in Asia-Pacific is relatively simple by comparison.

    The 2012 survey of the international cash management services avail-able in the Asia-Pacific region covers 10 banks: Bank of America Merrill Lynch, Bank of China, BNP Paribas, Citi, Deutsche Bank, HSBC, ICBC, JP Morgan, Royal Bank of Scotland and Standard Chartered Bank.

    The survey results given in Table 8 show:l a variety of ICM strategies, ranging from providing best practice global cash management services, to being the premier global trans-action bank with robust regional capabilities

    l ICBC has the largest own branch network with branches in 31 coun-tries, Standard Chartered Bank the next largest with 20

    l ICBC has the highest combined network with its own branches and partner banks covering 58 countries, next is Standard Chartered cover-ing 34

    l ICBC has by far the greatest number of its own branches in China with 16,000+, next is Bank of China with 10,000; outside China, Standard Chartered has by far the greatest number of its own branches across the region with more than 900 in the other countries listed

    l Citi has a combined total of its own and partner bank branches in the region with more than 150,000, far exceeding any of the other banks

    l mass payment and collection services are provided in 20 or more countries by several of the banks

    l many of the banks provide some payment card issuing and acquiring services

    l the number of banks providing a multilateral netting service has increased from four to six

    l the difficulty of providing fully integrated ICM services in the re-gion is shown by the small number of countries covered by pooling and sweeping arrangements

    l investment portals offering automated sweeps into money mar-ket funds are provided by seven of the banks

    l all of the banks offer ICM solutions in other regions

    l HSBC has the largest number of local resident cash management specialists in 20 countries, Citi in 18

    l all of the banks offer customer service support in local business hours only.

    The futureOver the next year most corporate treasury departments will continue to focus on cash management to ensure adequate liquidity and on optimizing working capital throughout the com-pany and the companys supply chain. Neil Garrod, group treasurer at Vodafone, says that over the next year he will be focusing on, The credit quality of cash investments in light of increased cash surpluses as a hedge against liquidity risk. In addition we will be looking at the annual cash collection savings that SEPA has the potential to deliver and which should exceed initial system change outlay costs.

  • Table 4: ICM Europe 2012

    Bank Bank of America Merrill Lynch Barclays BBVA BNP Paribas SA Citi Commerzbank AG Danske Bank Deutsche Bank AG HSBC ING Bank J.P. Morgan KBC BANK NV Nordea Bank Raiffeisen Bank International Royal Bank of Scotland Santander Standard Chartered Bank SEB SOCIETE GENERALE UniCredit Bank

    Region ICM strategy We are an end to end provider of treasury solutions, enabling our clients to optimize working capital and manage risk across

    their business

    To support our customers in optimising working capital and making transactions effectively, whilst helping them to manage

    business risks

    Global Scope, Local Expertise: solu-tions tailored to suit transactional

    needs

    Global, homogeneous solu-tions worldwide. Deep knowl-edge of European markets and

    beyond. A well coordinated network of specialists.

    We expand investment dialogue, responding to

    regulatory change, and provid-ing consultative solutions for

    clients

    Customer demand-oriented global solutions - Local support

    by own branches and our partnerbanks

    To offer the best and most flexible Cash Management

    solutions for our wholesale and retail customers in the Nothern

    European market

    Global Transaction Banking - Cash + Trade CEE (Austria,

    Switzerland, Czech Republic, Hungary, Poland, Russia,

    Ukraine)

    To provide a consistent, world-class client experience, with

    technology enabling treasurers and FDs to optimise working

    capital management.

    Leading provider of European Cash Management and SEPA solutions for Corporates, FIs and Public sector, with our

    subsidiary Bank Mendes Gans

    Provide working capital solu-tions to collect, invest and pay

    funds worldwide

    Provide first class ICM services in home mar-kets Belgium and Ce

    Keep our #1 position and the highest market share in our homemarket, to stay among top European banks by en-

    hancing our global capabilities.

    Raiffeisen Bank International provides CM Services for CEE-customers towards Western

    Europe and vice-versa

    To be the transactional banking partner of choice

    to the Groups clients

    Regional solutions with strong local banks in our core countries and

    additional coverage through our country branches and IBOS

    To be the leading provider of global working capital solu-tions and core bank for our

    clients

    A World Class provider of Cash Managment solutions

    Our clients benefit from the expertise of Cash Manage-ment specialists for inter-

    national and local solutions across our network

    Your partner of choice with in depth knowledge of local mar-kets and the expertise of global

    cash management solutions

    Region Infrastructure and Country CoverageBank processing systems for region: . . . . . . . . . . . . . . . . . . . . . . . . . . . One Global Banking System Multiple / integrated One per country One per region 2 Global and local systems One Bank - One system 1 processing system in CEE (db

    internet)Multiple 7 local centres One regional centre Multiple Processing

    SystemsRegional and national process-

    ing systemsOne per country 2 Global sites 1 2 Global Systems One per country One for region 1/country + EuropeanGate

    SWIFT corporate access - No. of corporate users in region: 51-100 1-50 1-50 150+ 150+ 1-50 1-50 1-50 101-150 51-100 1-50 1-50 1-50 1-50 1-50 1-50 51-100 1-50 101-150 1-50Host-to-host connectivity yes yes yes yes yes yes yes yes Yes yes yes yes yes yes yes yes yes yes yes yesDirect interface to treasury systems - No. of different systems covered: 10 6 8 21 8 25 5 20 40 10 10 999 4 1 9 50 135 10 20Region country coverage Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner

    E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLAEurozone Full service branch countries: . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5 7 8 5 8 11 4 13 8 14 4 10 9 5 11 3 11 2 7 6 4 5 12 3 9 3 3 9 11 6 6 12 1 3 9 12 2 6 6 Direct access to : Local Paper clearing systems: 8 5 3 8 2 8 11 4 4 4 8 14 4 10 9 5 7 3 11 2 4 1 4 5 12 3 9 3 3 2 6 3 12 1 2 9 12 2 6 6

    TARGET2 system: yes yes yes yes yes yes yes yes yes yes no no yes yes yes yes yes yes yes no yes yes yes yes yes no yes yes yes yes yes yes yes yes yes yes yes yes no yes yes yes yes yes yesLocal automated clearing house: 8 5 4 8 2 8 11 4 9 4 8 14 4 10 9 5 10 3 11 2 7 2 2 5 12 3 9 3 3 9 11 2 3 12 1 3 9 12 2 6 6

    Rest of W. Europe Full service branch countries: . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3 6 4 1 2 5 4 6 2 5 4 1 5 3 6 3 3 2 3 2 3 1 4 4 1 5 4 1 1 4 4 4 1 2 3 1 3 Direct access to local: Paper clearing systems: 5 6 4 2 5 4 1 2 2 5 4 1 5 3 5 1 3 2 3 1 3 4 4 1 1 1 1 4 1 4 1 1 3 1 3

    Same day clearing systems: 1 4 6 4 2 5 4 6 2 5 4 1 5 3 6 3 3 2 3 2 3 4 4 1 5 4 1 1 4 1 4 1 2 3 1 3Automated clearing house: 1 4 6 4 2 5 4 6 2 5 4 1 5 3 6 3 3 2 3 2 3 4 4 1 5 4 1 4 1 4 1 2 3 1 3

    Central & E. Europe Full service branch countries: . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1 19 2 7 9 9 8 5 19 4 11 7 5 5 12 8 2 1 5 4 9 4 12 12 3 7 8 1 9 5 4 13 1 19 Direct access to local: Paper clearing systems: 3 1 19 1 7 9 9 2 5 19 4 11 5 3 12 8 2 5 4 9 4 12 12 1 9 5 4 13 1 19

    Same day clearing systems: 3 1 19 1 7 9 9 8 5 19 4 11 7 5 5 12 8 2 1 5 4 9 4 12 12 3 7 7 1 9 5 4 13 1 17Automated clearing house: 3 1 19 1 7 9 9 8 5 19 4 11 7 5 5 12 8 2 5 4 9 4 12 12 3 4 1 1 9 5 4 13 1 17

    Region Payment Services (No. of countries where available)Direct member of: - credit transfer scheme: yes yes yes yes yes yes yes yes yes yes no no yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes Yes no yes yes yes no yes yes yes yes yes yes

    - direct debit scheme yes yes yes yes yes yes yes yes yes yes no no yes yes yes yes yes no yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes Yes no yes yes yes no yes yes yes yes yes yesMass Disbursement: Eurozone: 13 4 3 4 8 11 3 9 4 8 14 4 9 9 2 10 3 11 2 17 5 12 3 9 3 3 9 10 1 6 12 1 3 9 12 2 6 6

    Rest of Western Europe: 5 6 3 1 2 5 4 6 2 5 4 4 2 3 5 3 3 2 3 5 1 4 4 1 5 4 1 4 1 4 1 2 3 1 3Eastern Europe: 4 2 7 9 9 8 5 19 4 7 7 5 12 8 2 5 4 9 4 12 12 3 4 1 9 5 4 13 1 19

    Mass Collection: Eurozone: 13 4 3 4 8 11 4 14 8 14 4 9 9 2 7 3 11 2 17 5 12 3 9 3 3 9 10 6 11 1 1 3 9 12 3 6 6Rest of Western Europe: 5 6 3 1 2 5 4 6 2 5 4 4 2 3 5 1 3 2 3 2 1 4 4 1 5 4 1 4 1 4 1 2 3 1 3

    Eastern Europe: 4 2 7 9 9 5 5 19 4 7 7 11 8 2 5 9 4 12 12 4 1 7 5 4 13 1 19Payment Cards - debit and credit - issued: . . . . . . . . . . . . . . . . . . . . . . 12 11 6 8 27 13 25 1 14 38 12 1 25 6 19 22 7 30 3 10 12 11 10 15 15 11 8 5 11 12- prepaid cards issued: . . . . . . . . . . . . . . . . . . . . . 1 2 1 3 1 13 3 38 1 5 25 16 3 5 4 15 1 12Payment Card Acquiring for Merchants: . . . . . . . . . . . . . . . . . . . . . . . . 6 4 8 19 14 24 8 38 38 9 19 21 7 30 30 5 9 11 10 15 15 3 9 36Region Liquidity Management ServicesMulti-Lateral Netting Possible number of currencies: 30 81 37 29 27 30 62 163

    No. of countries covered: 65 72 52 61 43 49 21 26Notional Pooling (No. of countries where available)Single Country Single currency - Full offset: 17 9 5 4 14 3 5 4 2 3 4 1 11 9 1 10 6 9(All accounts in same location) Partial offset: 9 1 20 14 8 13 14 2 1 9 11 3 2 1 10 1

    Multi-currency - Full offset: 1 1 5 1 14 8 3 7 43 1 2 2 3 10Partial offset: 1 20 14 8 13 14 43 1 9 11 3 2 1 10

    Number of pooling currencies supported: 30 14 23 25 10 22 22 51 29 27 99 11 37 27 18 99 30 38 19Location where master site/pool can be located: MC in London, SC in branch UK 20 London 14 4 Customers choice 15 In all 43 supported countries London KBC countries 11 11 locations all 9 locations Spain & Portugal UK Where local regulations al-

    lowedUK/Netherlands/France/

    Czech Rep9

    Multi-Country Single currency - Full offset: 4 14 4 4 1 16 10(Leave funds locally in each country) Partial offset: 21 20 14 8 13 16 1 9 11 20 2 1 10 19

    Multi-currency - Full offset: 4 14 8 3 1 16 10Partial offset: 21 20 14 8 13 16 1 11 20 2 1 10 19

    Sweeping (No. of countries where available)Zero/Target Balancing Domestic: 21 12 5 20 27 33 8 19 17 22 22 9 11 13 20 13 1 10 25 19

    Cross Border within Europe: 14 28 17 20 23 21 8 18 18 43 22 9 11 16 17 13 1 25 20 17Cross regional: 31 20 2 38 30 24 8 3 9 50 22 11 30 23 15 48 26 24 4

    Automatically Triggered Intra-day Between own branches: 9 12 38 23 16 11 13 22 28 22 10 11 4 20 8 2 11 12 17With MT101 agreement banks: 12 223 79 39 33 24 75 50 350 43 13 350 75 16 400 25 21 29 400 120

    Overnight sweep & funds returned next day . . . . . . . . . . . . . . . . . . . . . . . 27 13 3 43 9 4 2 19 2 1No. of countries in Europe where master site/pool can be located: 11 9 4 20 23 24 8 13 5 28 9 4 11 10 20 2 1 10 13 6Investment of Excess CashOn-line Investment Portal Availability and products: Own products only Own products only no Own & third party Own & third party Own products only Own products only Own & third party Own Products only Own products only Own & third party Own products only Own products only Own products only Own & third party Own products only no Own products only no Own & third partyAutomated sweeps into money market funds

    In which currencies: 4 51 3 3 4 1 5 7 3No. of money market funds: 3 12 148 3 1 33 2 99 3

    Other on-line investment instruments:

    1 None Time Deposits Online trading time dep.&sec. Money market, FX products Term Deposits, MM funds HSBCnet Liquidity Funds IBP, ING Online, T&I, IBOC(PL) Multiple instruments available none Equities, bonds, warrants N/A Multiple High Yield Accounts Deposits Liquidity Management Account

    Provision of ICM Solutions Outside the RegionVia own branches in: Asia/Pacific, Middle East &

    Africa, Latin America, North America

    Middle East & Africa Asia/Pacific, Latin America, North America

    Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, North America Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Middle East & Africa, Latin America, North America

    Asia/Pacific Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Latin America, North America

    Asia/Pacific, Latin America, North America

    Asia/Pacific, Middle East & Africa, North America

    Latin America, North America Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Middle East & Africa, North America

    Asia/Pacific, North America

    Via partner banks and/or banking club(s): Partner banks only Correspondent banks only Partner banks & banking club Partner banks & banking club Correspondent banks only Partner banks & banking club(s)

    Partner banks only Partner banks only Partner banks & banking club(s) Partner banks only Partner banks & banking club Partner banks & bank-ing club

    Partner banks & banking club Partner banks & banking club(s)

    Partner banks only Partner banks & banking club Partner banks only Partner banks only Partner banks only Partner banks & banking club

    Delivery & Customer ServiceNo. of countries with local resident cash management specialist: 4 14 8 26 36 15 12 7 22 28 13 9 11 15 23 8 9 12 33 19Single customer service department for region : yes no yes yes yes yes yes yes yes yes yes yes yes no yes yes yes yes yes yesCustomer service department/country: yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yesCustomer service performance level guaranteed: yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yesOpening hours: 0800 - 1800 hrs GMT Standard Business Hours Countrys banking hours 8h to 18h.30 CET (Mon-Fri) 08:30-18:00 Countrys banking hours Mon-Fri 8am-5pm 24/7 support via phone/online 07:30 to 18:30 08:00 - 17:00 24 hours, Mon-Fri 9am- 5pm 08.00-18.00 08:00 a.m. - 06:00 p.m. Standard Banking Hours 8 AM - 18 PM CET Standard Banking Hours 8-18 local time 07:45-19:30 CET 08:00am - 06:00pmContact Information Contact Name: Carole Berndt Andrew Crosland Ignacio Escudero Laura Milani Francesco Arleo Jasmin Maraslioglu Claus Srup Rasmussen Udo Richter Aimee Peters Willem Dokkum Clyde Muir Kristiaan Probst Mikael Kepp Sabine Zucker Neal Livingston Jos Luis Caldern Sonia Rossetti Robert Pehrson Martine Sodaify Jens Baberg

    Country: UK UK Spain Belgium England Germany Denmark CEE UK Netherlands UK Belgium Denmark Austria UK Spain UK Sweden France GermanyTelephone Number: +44 020 7995 7633 +44 0777555 0597 +34 91 374 40 62 +32 2 31 26523 +44 (207) 508-6002 +49 6913646966 +45 45138939 +49 69 910 3994 +44 2079918780 +31 020 56 39921 +44 020 7325 0684 +32 2 429 79 25 +45 33 33 37 56 +43 1 71707 1608 +44 20 7085 0939 +34 912894329 +44 2078857017 +46 705158786 + 33142145715 +49 89 378 20139

    Email address: [email protected] [email protected] [email protected] [email protected]

    [email protected] [email protected]

    [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

    [email protected] [email protected]

    [email protected] [email protected] [email protected] [email protected] [email protected]

    [email protected]

    Source: Cash management banks. Copyright 2012 J&W Associates key: E=e-integrated, SL= SLA based

  • Table 4: ICM Europe 2012

    Bank Bank of America Merrill Lynch Barclays BBVA BNP Paribas SA Citi Commerzbank AG Danske Bank Deutsche Bank AG HSBC ING Bank J.P. Morgan KBC BANK NV Nordea Bank Raiffeisen Bank International Royal Bank of Scotland Santander Standard Chartered Bank SEB SOCIETE GENERALE UniCredit Bank

    Region ICM strategy We are an end to end provider of treasury solutions, enabling our clients to optimize working capital and manage risk across

    their business

    To support our customers in optimising working capital and making transactions effectively, whilst helping them to manage

    business risks

    Global Scope, Local Expertise: solutions tailored to suit

    transactional needs

    Global, homogeneous solutions worldwide. Deep knowledge of European markets and beyond. A well coordinated network of

    specialists.

    We expand investment dialogue, responding to regu-latory change, and providing

    consultative solutions for clients

    Customer demand-orient-ed global solutions - Local support by own branches

    and our partnerbanks

    To offer the best and most flexible Cash Management

    solutions for our wholesale and retail customers in the Nothern

    European market

    Global Transaction Banking - Cash + Trade CEE (Austria,

    Switzerland, Czech Republic, Hungary, Poland, Russia,

    Ukraine)

    To provide a consistent, world-class client experience, with

    technology enabling treasurers and FDs to optimise working

    capital management.

    Leading provider of European Cash Management and SEPA solutions for Corporates, FIs and Public sector, with our

    subsidiary Bank Mendes Gans

    Provide working capital solu-tions to collect, invest and pay

    funds worldwide

    Provide first class ICM services in home mar-kets Belgium and Ce

    Keep our #1 position and the highest market share in our homemarket, to stay among top European banks by en-

    hancing our global capabilities.

    Raiffeisen Bank International provides CM Services for CEE-customers towards Western

    Europe and vice-versa

    To be the transactional banking partner of choice

    to the Groups clients

    Regional solutions with strong local banks in our core countries and

    additional coverage through our country branches and IBOS

    To be the leading provider of global working capital solu-tions and core bank for our

    clients

    A World Class provider of Cash Managment solutions

    Our clients benefit from the expertise of Cash Manage-ment specialists for inter-

    national and local solutions across our network

    Your partner of choice with in depth knowledge of local mar-kets and the expertise of global

    cash management solutions

    Region Infrastructure and Country CoverageBank processing systems for region: . . . . . . . . . . . . . . . . . . . . . . . . . . . One Global Banking System Multiple / integrated One per country One per region 2 Global and local systems One Bank - One system 1 processing system in CEE (db

    internet)Multiple 7 local centres One regional centre Multiple Processing

    SystemsRegional and national process-

    ing systemsOne per country 2 Global sites 1 2 Global Systems One per country One for region 1/country + EuropeanGate

    SWIFT corporate access - No. of corporate users in region: 51-100 1-50 1-50 150+ 150+ 1-50 1-50 1-50 101-150 51-100 1-50 1-50 1-50 1-50 1-50 1-50 51-100 1-50 101-150 1-50Host-to-host connectivity yes yes yes yes yes yes yes yes Yes yes yes yes yes yes yes yes yes yes yes yesDirect interface to treasury systems - No. of different systems covered: 10 6 8 21 8 25 5 20 40 10 10 999 4 1 9 50 135 10 20Region country coverage Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner

    E SLA E SLA E E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLA E SLAEurozone Full service branch countries: . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5 7 8 5 11 4 13 8 14 4 10 9 5 11 3 11 2 7 6 4 5 12 3 9 3 3 9 11 6 6 12 1 3 9 12 2 6 6 Direct access to : Local Paper clearing systems: 8 5 3 8 2 11 4 4 4 8 14 4 10 9 5 7 3 11 2 4 1 4 5 12 3 9 3 3 2 6 3 12 1 2 9 12 2 6 6

    TARGET2 system: yes yes yes yes yes yes yes yes yes no no yes yes yes yes yes yes yes no yes yes yes yes yes no yes yes yes yes yes yes yes yes yes yes yes yes no yes yes yes yes yes yesLocal automated clearing house: 8 5 4 8 2 11 4 9 4 8 14 4 10 9 5 10 3 11 2 7 2 2 5 12 3 9 3 3 9 11 2 3 12 1 3 9 12 2 6 6

    Rest of W. Europe Full service branch countries: . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 3 6 4 1 5 4 6 2 5 4 1 5 3 6 3 3 2 3 2 3 1 4 4 1 5 4 1 1 4 4 4 1 2 3 1 3 Direct access to local: Paper clearing systems: 5 6 4 5 4 1 2 2 5 4 1 5 3 5 1 3 2 3 1 3 4 4 1 1 1 1 4 1 4 1 1 3 1 3

    Same day clearing systems: 1 4 6 4 5 4 6 2 5 4 1 5 3 6 3 3 2 3 2 3 4 4 1 5 4 1 1 4 1 4 1 2 3 1 3Automated clearing house: 1 4 6 4 5 4 6 2 5 4 1 5 3 6 3 3 2 3 2 3 4 4 1 5 4 1 4 1 4 1 2 3 1 3

    Central & E. Europe Full service branch countries: . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1 19 2 9 9 8 5 19 4 11 7 5 5 12 8 2 1 5 4 9 4 12 12 3 7 8 1 9 5 4 13 1 19 Direct access to local: Paper clearing systems: 3 1 19 1 9 9 2 5 19 4 11 5 3 12 8 2 5 4 9 4 12 12 1 9 5 4 13 1 19

    Same day clearing systems: 3 1 19 1 9 9 8 5 19 4 11 7 5 5 12 8 2 1 5 4 9 4 12 12 3 7 7 1 9 5 4 13 1 17Automated clearing house: 3 1 19 1 9 9 8 5 19 4 11 7 5 5 12 8 2 5 4 9 4 12 12 3 4 1 1 9 5 4 13 1 17

    Region Payment Services (No. of countries where available)Direct member of: - credit transfer scheme: yes yes yes yes yes yes yes yes yes no no yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes Yes no yes yes yes no yes yes yes yes yes yes

    - direct debit scheme yes yes yes yes yes yes yes yes yes no no yes yes yes yes yes no yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes Yes no yes yes yes no yes yes yes yes yes yesMass Disbursement: Eurozone: 13 4 3 4 11 3 9 4 8 14 4 9 9 2 10 3 11 2 17 5 12 3 9 3 3 9 10 1 6 12 1 3 9 12 2 6 6

    Rest of Western Europe: 5 6 3 1 5 4 6 2 5 4 4 2 3 5 3 3 2 3 5 1 4 4 1 5 4 1 4 1 4 1 2 3 1 3Eastern Europe: 4 2 9 9 8 5 19 4 7 7 5 12 8 2 5 4 9 4 12 12 3 4 1 9 5 4 13 1 19

    Mass Collection: Eurozone: 13 4 3 4 11 4 14 8 14 4 9 9 2 7 3 11 2 17 5 12 3 9 3 3 9 10 6 11 1 1 3 9 12 3 6 6Rest of Western Europe: 5 6 3 1 5 4 6 2 5 4 4 2 3 5 1 3 2 3 2 1 4 4 1 5 4 1 4 1 4 1 2 3 1 3

    Eastern Europe: 4 2 9 9 5 5 19 4 7 7 11 8 2 5 9 4 12 12 4 1 7 5 4 13 1 19Payment Cards - debit and credit - issued: . . . . . . . . . . . . . . . . . . . . . . 12 11 6 27 13 25 1 14 38 12 1 25 6 19 22 7 30 3 10 12 11 10 15 15 11 8 5 11 12- prepaid cards issued: . . . . . . . . . . . . . . . . . . . . . 1 2 3 1 13 3 38 1 5 25 16 3 5 4 15 1 12Payment Card Acquiring for Merchants: . . . . . . . . . . . . . . . . . . . . . . . . 6 4 19 14 24 8 38 38 9 19 21 7 30 30 5 9 11 10 15 15 3 9 36Region Liquidity Management ServicesMulti-Lateral Netting Possible number of currencies: 30 81 37 29 27 30 62 163

    No. of countries covered: 65 72 52 61 43 49 21 26Notional Pooling (No. of countries where available)Single Country Single currency - Full offset: 17 9 5 4 14 3 5 4 2 3 4 1 11 9 1 10 6 9(All accounts in same location) Partial offset: 9 1 20 14 8 13 14 2 1 9 11 3 2 1 10 1

    Multi-currency - Full offset: 1 1 5 1 14 8 3 7 43 1 2 2 3 10Partial offset: 1 20 14 8 13 14 43 1 9 11 3 2 1 10

    Number of pooling currencies supported: 30 14 23 25 10 22 22 51 29 27 99 11 37 27 18 99 30 38 19Location where master site/pool can be located: MC in London, SC in branch UK 20 London 14 4 Customers choice 15 In all 43 supported countries London KBC countries 11 11 locations all 9 locations Spain & Portugal UK Where local regulations al-

    lowedUK/Netherlands/France/

    Czech Rep9

    Multi-Country Single currency - Full offset: 4 14 4 4 1 16 10(Leave funds locally in each country) Partial offset: 21 20 14 8 13 16 1 9 11 20 2 1 10 19

    Multi-currency - Full offset: 4 14 8 3 1 16 10Partial offset: 21 20 14 8 13 16 1 11 20 2 1 10 19

    Sweeping (No. of countries where available)Zero/Target Balancing Domestic: 21 12 5 20 27 33 8 19 17 22 22 9 11 13 20 13 1 10 25 19

    Cross Border within Europe: 14 28 17 20 23 21 8 18 18 43 22 9 11 16 17 13 1 25 20 17Cross regional: 31 20 2 38 30 24 8 3 9 50 22 11 30 23 15 48 26 24 4

    Automatically Triggered Intra-day Between own branches: 9 12 38 23 16 11 13 22 28 22 10 11 4 20 8 2 11 12 17With MT101 agreement banks: 12 223 79 39 33 24 75 50 350 43 13 350 75 16 400 25 21 29 400 120

    Overnight sweep & funds returned next day . . . . . . . . . . . . . . . . . . . . . . . 27 13 3 43 9 4 2 19 2 1No. of countries in Europe where master site/pool can be located: 11 9 4 20 23 24 8 13 5 28 9 4 11 10 20 2 1 10 13 6Investment of Excess CashOn-line Investment Portal Availability and products: Own products only Own products only no Own & third party Own & third party Own products only Own products only Own & third party Own Products only Own products only Own & third party Own products only Own products only Own products only Own & third party Own products only no Own products only no Own & third partyAutomated sweeps into money market funds

    In which currencies: 4 51 3 3 4 1 5 7 3No. of money market funds: 3 12 148 3 1 33 2 99 3

    Other on-line investment instruments:

    1 None Time Deposits Online trading time dep.&sec.

    Money market, FX products Term Deposits, MM funds HSBCnet Liquidity Funds IBP, ING Online, T&I, IBOC(PL) Multiple instruments available none Equities, bonds, warrants N/A Multiple High Yield Accounts Deposits Liquidity Management Account

    Provision of ICM Solutions Outside the RegionVia own branches in: Asia/Pacific, Middle East &

    Africa, Latin America, North America

    Middle East & Africa Asia/Pacific, Latin America, North America

    Asia/Pacific, Middle East & Africa, Latin America, North America

    Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, North America

    Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Latin America, North America

    Asia/Pacific, Latin America, North America

    Asia/Pacific, Middle East & Africa, North America

    Latin America, North America Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Middle East & Africa, Latin America, North

    America

    Asia/Pacific, Middle East & Africa, North America

    Asia/Pacific, North America

    Via partner banks and/or banking club(s): Partner banks only Correspondent banks only Partner banks & banking club Partner banks & banking club Correspondent banks only Partner banks & banking club(s)

    Partner banks only Partner banks only Partner banks & banking club(s) Partner banks only Partner banks & banking club Partner banks & bank-ing club

    Partner banks & banking club Partner banks & banking club(s)

    Partner banks only Partner banks & banking club Partner banks only Partner banks only Partner banks only Partner banks & banking club

    Delivery & Customer ServiceNo. of countries with local resident cash management specialist: 4 14 8 26 36 15 12 7 22 28 13 9 11 15 23 8 9 12 33 19Single customer service department for region : yes no yes yes yes yes yes yes yes yes yes yes yes no yes yes yes yes yes yesCustomer service department/country: yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yesCustomer service performance level guaranteed: yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yesOpening hours: 0800 - 1800 hrs GMT Standard Business Hours Countrys banking hours 8h to 18h.30 CET (Mon-Fri) 08:30-18:00 Countrys banking hours Mon-Fri 8am-5pm 24/7 support via phone/online 07:30 to 18:30 08:00 - 17:00 24 hours, Mon-Fri 9am- 5pm 08.00-18.00 08:00 a.m. - 06:00 p.m. Standard Banking Hours 8 AM - 18 PM CET Standard Banking Hours 8-18 local time 07:45-19:30 CET 08:00am - 06:00pmContact Information Contact Name: Carole Berndt Andrew Crosland Ignacio Escudero Laura Milani Francesco Arleo Jasmin Maraslioglu Claus Srup Rasmussen Udo Richter Aimee Peters Willem Dokkum Clyde Muir Kristiaan Probst Mikael Kepp Sabine Zucker Neal Livingston Jos Luis Caldern Sonia Rossetti Robert Pehrson Martine Sodaify Jens Baberg

    Country: UK UK Spain Belgium England Germany Denmark CEE UK Netherlands UK Belgium Denmark Austria UK Spain UK Sweden France GermanyTelephone Number: +44 020 7995 7633 +44 0777555 0597 +34 91 374 40 62 +32 2 31 26523 +44 (207) 508-6002 +49 6913646966 +45 45138939 +49 69 910 3994 +44 2079918780 +31 020 56 39921 +44 020 7325 0684 +32 2 429 79 25 +45 33 33 37 56 +43 1 71707 1608 +44 20 7085 0939 +34 912894329 +44 2078857017 +46 705158786 + 33142145715 +49 89 378 20139

    Email address: [email protected] [email protected] [email protected] [email protected]

    [email protected] [email protected]

    [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

    [email protected] [email protected]

    [email protected] [email protected] [email protected] [email protected] [email protected]

    [email protected]

    Source: Cash management banks. Copyright 2012 J&W Associates key: E=e-integrated, SL= SLA based

  • Table 5: North America 2012

    Bank Name Bank of America Merrill Lynch BNY Mellon Bank of the West/BNP Paribas Citicorp Deutsche Bank HSBC J.P. Morgan PNC RBC RBS Standard Chartered Bank Wells Fargo Bank NARegion ICM Strategy We are an end-to-end provider of

    treasury solutions, enabling our clients to optimize working capital

    and manage risk across their business.

    Deliver best in class cash management solutions to support

    our clients` treasury processes

    Support for domestic and international organizations

    to optimize cash flow, ensure adequate liquidity and manage risk

    To offer a full suite of innovative solutions enabling clients to

    manage business with transparency and efficiency throughout the

    world

    Premier Global Transaction Bank with robust Regional Capabilities

    To provide a consistent, world-class client experience, with

    technology enabling treasurers and FDs to optimise working capital

    management.

    Provide working capital solutions to collect, invest and pay funds

    worldwide

    North America Client Focused Top 5 global provider of integrated working capital solutions for local,

    regional and global clients.

    To be the leading provider of global working capital solutions and core

    bank for our clients

    Provide the reach of a global network with the strength of one

    partner.

    We provide anytime, anywhere access to a customer's CM needs

    Region Infrastructure and Country CoverageBank processing systems for region: . . . . . . . . . . . . . . . . . . . . . . . . . . . Global 2 systems 1 in US, 1 in Canada with back-up 1 per country - customized Global and Regional One Per Country Global Center One Global Center 3 2 Global Systems One per country 2SWIFT corporate access: No. of Corporate users in region: 101-150 1-50 1-50 1-50 51-100 51-100 1-50 1-50 51-100 51-100 1-50 51-100Host-to-host connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . yes yes yes yes yes yes yes yes yes Yes yes yesDirect interface to treasury systems: No. of different systems covered: 10 7 1 11 12 20 99 5 5 60 99 8

    Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own PartnerE SL E SL E SL E SL E SL E SL E SL E SL E SL E SL E SL E SL

    Full service branch countries: . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1 1 2 1 1 1 1 2 1 2 1 1 1 1 2 1 1 1 1 1 1 1 Direct access to local: Paper clearing systems: 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 2 1 1 1 1

    Same day clearing systems: 2 2 1 1 1 1 1 1 2 1 1 1 1 1 1 2 1 1 1 1 1Automated clearing house: 1 1 2 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1

    Country Coverage (Full Service Branches) Canada: 1 1 900 1 1100 1 145 960 1 2,500 1,338 1 1,000 900 1,200USA: 5700+ 648 1 1000 6912 1 470 5,400 2,500 1,514 1 1 3,085 9,000

    Region(s) in USA where Located: All Midwest, West 1 All Except HI East & West Cost

    All Regions Nation- wide 23 States 15states&DC E. coast/midwest 1 1 25 states 39 states & DC

    Region Payment Services (No. of countries where available)Check Processing Local Lock Boxes: 2 2 2 1 1 1 2 1 2 1 1 1 1 1 1 1 1 1 1 1

    Conversion to ACH payments: 1 1 1 1 1 1 2 1 1 1 1 1 2 1 1Remote image capture and clearing: 1 1 1 1 2 2 1 1 1 1 1 1 1

    Same day clearing/Wire payments: 2 2 1 1 1 2 1 1 2 2 1 1 1 1 1 1 1 1 1 1 1Mass Disbursements Canada: yes no yes no no no yes no no no yes yes no yes no yes yes yes yes no yes no yes no yes yes

    USA: yes no yes no yes no yes no no yes no yes no yes no yes no no yes no yes yes no yes no noMass Collections Canada: yes no yes no no no yes no no no no yes no yes no yes yes yes yes no yes no yes no yes yes

    USA: yes no yes no yes no yes no no yes no yes no yes no yes no no yes no yes yes no yes no noPayment Cards Debit and/or credit - issued: 2 1 1 1 2 2 2 1 1 1 1 2 2

    Prepaid - issued 1 1 1 1 2 1 1 1 1 1Payment card acquiring for merchants: 2 1 1 2 1 2 1 2 2

    Region Liquidity Management ServicesMulti-Lateral Netting Possible number of currencies: 2 64 70 44 64

    No. of countries covered: 2 2 2 2 2Notional Pooling (No. of countries where available)Single Country Single currency - Full offset: 2 1 2 1 1 2 1 1(All accounts in same location) Partial offset: 2 1 2 1 2 1 1

    Multi-currency - Full offset: 1 1Partial offset: 2 2 1 1 1

    Number of pooling currencies supported:

    2 3 2 1 2 26 1 30

    Location where master site/pool can be located: U.S. & Canada Montreal New York / Toronto USA Cananda US/UK/Canada 1 New YorkMulti-Country Single currency - Full offset: 1 1 1(Leave funds locally in each country) Partial offset: 2 2 1 1 1 1

    Multi-currency - Full offset: 1 1Partial offset: 2 2 1 1 1

    Sweeping (No. of countries where available)Zero/Target Balancing Domestic: 2 2 2 2 1 2 2 2 2 1 1 1

    Cross border within region: 2 2 2 1 1 2 1 2 2Cross regional: 2 2 2 1 2 2 1 2

    Automatically Triggered Intra-day Between own branches: 2 2 1 2 2 2 2 1 1 1 1 1With MT101 agreement banks: 2 2 1 2 2 1 1 2 2 2

    Overnight sweep & funds returned next day . . . . . . . . . . . . . . . . . . . . . . . 1 1 1 2 1 2 2 1 1 1 1 1Location where master site/pool can be located: U.S. & Canada California United States NY/Toronto + 30 Intl branches USA US & Canada US/UK Nassau or U.S. New York New York USA 1Investment of Excess CashOn-line Investment Portal Availability and product source: Own & third party no Own & third party Own & third party Own & third party Own products only Own & third party Own & third party no Own products only Own & third party Own & third partyAutomated sweeps into money market funds In which currencies: 1 1 1 1 1 1 1 1 3 1 1 1

    No. of money market funds: 5 3 20 10 8 6 8 21 5 3 14Other on-line investment instruments: Bank Liabilities & Third-Party Funds None none Citi Time Deposits, US Commercial

    Paper, Repos and MMDAs2 "Offshore Time Deposits, Comm. Multiple instruments available 10 fund families - 115 funds Short-term capital markets

    solutionsHYLA

    Provision of ICM Solutions Outside the RegionVia own branches in: Asia/Pacific, Europe, Middle East &

    Africa, Latin AmericaAsia/Pacific, Europe, Middle East &

    Africa, Latin AmericaEurope Asia/Pacific, Europe, Middle East &

    Africa, Latin AmericaAsia/Pacific, Europe, Middle East &

    Africa, Latin AmericaAsia/Pacific, Europe, Middle East &

    Africa, Latin AmericaAsia/Pacific, Europe, Middle East &

    Africa, Latin AmericaAsia/Pacific, Europe, Middle East &

    Africa, Latin AmericaAsia/Pacific, Europe, Middle East &

    Africa, Latin AmericaAsia/Pacific, Europe

    Via partner banks and/or banking club(s): Partner banks only Partner banks & banking club(s) Partner banks only Partner banks only Partner banks only Partner banks & banking club Partner banks & banking club Partner banks only Partner banks only Partner banks & banking club(s) Partner banks onlyDelivery & Customer ServiceNo. of countries with resident cash management specialist: 2 1 2 2 1 2 2 2 2 2 1 1Single customer service department for region & location: yes yes yes yes yes no yes yes no yes yes noSingle customer service contact for whole region: no yes yes yes yes no yes yes yes yes yes noCustomer service department/country: yes yes yes yes yes yes yes yes yes yes yes yesCustomer service performance level guaranteed: yes yes yes yes yes yes yes yes yes yes yes yesOpening hours: 08:00 -18:00 ET 12am-6pm EST, 6am-5pm PST Standard business hours 8 am to 8pm Local Hours & 24/7 Support 7 a.m to 7 p.m ET 8.00am-6.00pm EST 7:30AM ET-6:30PM ET 7am - 7pm Standard Banking Hours Mon-Fri 7am to 7pm CT M-F 3:30am-6:00pm PST (U.S.)Contact Information

    Contact Name: Dub Newman Marlene Lieberman Alan Verschoyle-King Amol Gupte Arthur Brieske Elisa Chrysanthis Clyde Muir Linda Darling Prabhat Vira Joseph Stark Mary Burchette Judd HolroydeCountry: US USA United Kingdom USA USA US United Kingdom UK USA USA USA USA

    Telephone Number: +1 646-743-0948 +1 212-471-6712 +44 20-7964-4034 +1 (212) 816-4072 +1 212.250.1132 +1 516 439 8163 +44 020 7325 0684 +44 (0)2076298761 +1 617-725-5576 +1 6468451156 +1 612-303-7445 +1 415-371-4277Email Address: [email protected] [email protected]

    com[email protected]

    com [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

    Source: Cash management banks. Copyright 2012 J&W Associates key: E=e-integrated, SL= SLA based

  • [email protected]

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    Santander: Strength comes from combining capabilitiesSantanders cash management services benefit from its strong local knowledge in markets on both sides of the Atlantic, woven into a flexible global system

    For further information, please contact

    Banco Santander (SAN.MC, STD.N, BNC.LN) is a retail and commercial bank, based in Spain, with a presence in 10 main markets. Santander is the largest bank in the euro zone and is among the fifteen in the world by market capitalization. Founded in 1857, Santander had 1.383 trillion in managed funds, more than 102 million customers, 14,760 branches more than any other international bank and 193,000 employees at the close of 2011. It is the largest financial group in Spain and Latin America. Furthermore, it has significant positions in the United Kingdom, Portugal, Germany, Poland and the U.S. northeast. Santander Consumer Finance operates in the Groups core markets as well as in the Nordic region. In 2011, Grupo Santander registered 7,021 million in recurring net profit.

    Santanders leading presence allows it to provide competitive local services, always anticipating and adapting to changes in banking practices in each country and continuously developing and improving its technology. Santander has invested heavily in its global products through an ongoing improvement process to provide corporate client-flexible connectivity platforms, able to handle clients cash management needs with whatever degree of operational centralization they require. Moreover, our culture and desire to serve our clients to the best of our ability creates a unique value proposition for corporates in our markets.

    Having a strong regional presence brings considerable value to our clients, while also facilitating their centralization objectives. At San-tander, we are focused on integrating multiple local cash management services with global products to leverage our broad market experi-ence for the benefit of our customers.

    Our key cash management objectives are to enhance the efficiency of clients cash management infrastructure, improve control over their cash and increase visibility.

    Santander Global Payments (SGP)SGP is a global factory to process massive payment instructions. SGP enables companies to send payment orders directly to a central point of contact, which distributes them throughout Santanders interna-tional network as local transactions.

    Benefitsl Fully automated and unattended processing capabilities, with high straight-through processing (STP) levels, reducing errors and costs for the client. l Efficiency: reducing payment costs and thus improving the efficiency of processing. Using our extensive global and local network and membership of major clearing systems in different countries, coupled

    with enhanced STP capabilities, we are able to route payments in a cost-effective way. l Control: SGP sends status messages that enable you to track your pay-ments

    Santander Corporate InformationSantander Corporate Information improves visibility and control of balances and movements over accounts held in our branch network or in other financial institutions.

    Benefitsl Detailed reports, including statements and balances. l Information for single accounts or groups of accounts l Compliance benefits, improving and standardizing your financial reporting at a regional level. l Homogeneous transaction details for reconciliation. l Flexible delivery channels: SWIFT, Host to Host and other communication protocolsl Various formats: MT940, XML, FinSta, Norm 43, BAI2, etc. l Reporting for all Santander subsidiaries plus third-party bank information.

    Santander Global PortalSantander Global Portal offers a window to the world: global, multi-bank payment and reporting.

    Benefitsl Access anywhere-from any PC connected to the internetl Aggregated account statements (information based on SWIFT MT940 messages, XML, Finsta, NORM 43, BAI2 and others) l International payment/fund transfers (single access to international cash services in different geographies) based on MT101 messages. l Local payment orders in different geographies.

  • Table 6: Middle East & Africa 2012

    Bank Name Barclays BNP Paribas Citi Deutsche Bank Ecobank HSBC Royal Bank of Scotland Standard Bank Standard Chartered BankRegion ICM Strategy To support our customers in

    optimising working capital, whilst helping them to

    manage their business risks across the region

    Provide both global and local CM product and

    services to our corporate clients

    We expand investment dialogue, responding to regulatory change, and providing consultative

    solutions for clients

    To be the premier provider of cash

    management solutions to corporate and FI

    clients

    Leveraging our unrivalled presence across Africa to provide innovative and

    integrated cash management solutions.

    To provide a consistent, world-class client experience, with

    technology enabling treasurers and FDs to optimise working capital

    management.

    To be the transactional banking partner of choice to the Group's

    clients

    Standard Bank aims to be the leading regional cash management bank,

    offering cash management solutions across various African currencies

    To be the leading provider of global working capital solutions and core

    bank for our clients

    Region Infrastructure and Country CoverageBank processing systems for region: . . . . . . . . . . . . . . . . . . . . . . . . . . . Multiple / Integrated One per country One per country One per country Single core bank system 8 systems supporting 13 countries 2 Global sites Multiple 2 Global Systems SWIFT corporate access: No. of Corporate users in region: 1-50 1-50 1-50 1-50 1-50 1-50 1-50 150+ 51-100Host-to-host connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . yes yes yes yes yes yes yes yes yesDirect interface to treasury systems: No. of different systems covered: 1 50 19 20 10 99 9 26 50Region Country Coverage Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner

    E SL E SL E SL E SL E SL E SL E SL E SL E SLME & NA Full service branch countries:

    . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 11 8 2 3 10 3 2 1 6 4

    ME&NA Countries where direct access to:

    Paper clearing systems: 2 11 8 1 3 10 3 2 1 6 3

    Same day clearing systems: 2 11 8 1 3 10 3 2 1 5 3Automated clearing house: 2 11 8 1 3 10 3 2 1 2 3

    Rest of Africa Full service branch countries:

    . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 6 11 5 30 5 15 24

    Rest of Africa Countries where direct access to:

    Paper based clearings: 12 6 11 5 30 1 5 14 24

    Same day clearing systems: 12 6 11 5 30 1 5 15 24Automated clearing house systems: 12 6 11 5 30 1 5 12 22

    Country full service branches: 13 4,097 42 3,757 13 32,256 50 1 11,448 31 36,646 97 40,000Middle East & North Africa: Kuwait: 1 1 40 1

    Turkey: 509 26 4,610 1 10 8Qatar: 1 1 42 5 3Saudi Arabia: 2 173 1 107 239UAE 2 1 5 76 1 8 3 11Egypt: 65 62 11 238 100 150Morocco 257 2

    Rest of Africa: Kenya: 119 2 98 22 95 5 33 91Nigeria: 13 631 580 129 27 391South Africa: 975 1 3 1,464 454 951 641 1 421Tanzania: 80 1 47 3 7 7 43Zambia: 55 2 17 4 25 5 17 51

    Region Payment Services (No. of countries where available)Mass Payments: 5 10 1 1 18 14 2 20 31 17 27 10 1 4 17 6 6Mass Collections: 5 2 18 14 2 20 31 27 7 5 17 5 6Payment Cards - debit and credit -issued:

    5 1 12 2 19 17 17 27 12

    - prepaid cards issued: 1 1 6 2 17 17 27 4Payment Card Acquiring for Merchants:

    2 11 2 2 11 17 17 27 4

    Region Liquidity Management ServicesMulti-Lateral Netting Possible number of currencies: 17 15 29

    No. of countries covered: 14 12 4Notional Pooling (No. of countries where available)Single Country Single currency - Full offset: 1 6 14 11 9 1 1 20(All accounts in same location) Partial offset: 1 17 19 3 11 9 1 1 20

    Multi-currency - Full offset: 6 4 1Partial offset: 6 5 3 4 1 1 4Number of pooling currencies supported:

    23 40 15 9 99 27 46 99

    Location where master site/pool can be located: 1 location 17 London Saudi Arabia, UAE, Turkey

    Restricted to accounts in same 9 UAE 1 10 locations

    Multi-Country Single currency - Full offset: 6 14(Leave funds locally in each country) Partial offset: 6 19 1 2 20

    Multi-currency - Full offset: 6Partial offset: 6 4 1 2 20

    Sweeping (No. of countries where available)Zero/Target Balancing Domestic: 10 11 19 3 11 10 2 5 20

    Cross Border within region: 8 11 11 9 1 20Cross regional: 8 5 11 9 1 48

    Automatically Triggered Intra-day Between own branches: 6 19 11 10 2 4 20With MT101 agreement banks: 1 6 London Saudi Arabia, UAE,

    TurkeyRestricted to a/cs in same

    country9 UAE, TR In country 13 locations

    Overnight sweep & funds returned next day . . . . . . . . . . . . . . . . . . . . . . . 10 3 11 46Location where master site/pool can be located: 6 15 1Provision of ICM Solutions Outside the RegionVia own branches in: Europe Asia/Pacific, Europe, Latin

    America, North AmericaAsia/Pacific, Europe, Latin America, North America

    Asia/Pacific, Europe, Latin America, North

    America

    Europe, North America Asia/Pacific, Europe, Latin America, North America

    Asia/Pacific, Europe, Latin America Europe Asia/Pacific, Europe, Latin America, North America

    Via partner banks and/or banking club(s): Partner banks only Partner banks & Banking Club

    Correspondent banks only Partner banks only Correspondent banks only Partner banks only Partner banks only Partner banks only

    Provision of off-shore banking services in Seychelles or Mauritius yes no no yes no yes no yes yesDelivery & Customer ServiceNo. of countries with resident cash management specialist: 13 18 19 3 13 13 2 4 19Single customer service department for region & location: no yes yes yes yes yes yes no yesSingle customer service contact for whole region: no yes yes yes yes yes yes yes yesCustomer service department/country: yes yes yes yes yes yes yes yes yesCustomer service performance level guaranteed: yes yes yes yes yes yes yes yes yesOpening hours: 08:00 - 17:00 Branch opening hours 08:30 - 18:00 Standard business hours 0800hrs to 1700hrs local time 8am Standard banking hours 8:00am to 4:30pm Standard banking hoursContact Information

    Contact Name: Catherine W. Muya Laura Milani Sanjay Sethi Jose-M Buey Nkosi Moyo Vikram Kelkar Neal Livingston Priya Gill [email protected]: Kenya 39471 UAE Spain South Africa United Arab Emirates UK UK SingaporeTelephone Number: +254 714671912 +32 (0) 2 31 26523 +971 4509927 +34 933 673 677 +27 117836197 +97 14 4236481 +44 20 7085 0939 +44 2031455274 +65 6565964197

    Email Address: [email protected]

    [email protected]

    [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

    Source: Cash management banks. Copyright 2012 J&W Associates key: E=e-integrated, SL= SLA based

  • Table 6: Middle East & Africa 2012

    Bank Name Barclays BNP Paribas Citi Deutsche Bank Ecobank HSBC Royal Bank of Scotland Standard Bank Standard Chartered BankRegion ICM Strategy To support our customers in

    optimising working capital, whilst helping them to

    manage their business risks across the region

    Provide both global and local CM product and

    services to our corporate clients

    We expand investment dialogue, responding to regulatory change, and providing consultative

    solutions for clients

    To be the premier provider of cash

    management solutions to corporate and FI

    clients

    Leveraging our unrivalled presence across Africa to provide innovative and

    integrated cash management solutions.

    To provide a consistent, world-class client experience, with

    technology enabling treasurers and FDs to optimise working capital

    management.

    To be the transactional banking partner of choice to the Group's

    clients

    Standard Bank aims to be the leading regional cash management bank,

    offering cash management solutions across various African currencies

    To be the leading provider of global working capital solutions and core

    bank for our clients

    Region Infrastructure and Country CoverageBank processing systems for region: . . . . . . . . . . . . . . . . . . . . . . . . . . . Multiple / Integrated One per country One per country One per country Single core bank system 8 systems supporting 13 countries 2 Global sites Multiple 2 Global Systems SWIFT corporate access: No. of Corporate users in region: 1-50 1-50 1-50 1-50 1-50 1-50 1-50 150+ 51-100Host-to-host connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . yes yes yes yes yes yes yes yes yesDirect interface to treasury systems: No. of different systems covered: 1 50 19 20 10 99 9 26 50Region Country Coverage Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner Own Partner

    E SL E SL E SL E SL E SL E SL E SL E SL E SLME & NA Full service branch countries:

    . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 11 8 2 3 10 3 2 1 6 4

    ME&NA Countries where direct access to:

    Paper clearing systems: 2 11 8 1 3 10 3 2 1 6 3

    Same day clearing systems: 2 11 8 1 3 10 3 2 1 5 3Automated clearing house: 2 11 8 1 3 10 3 2 1 2 3

    Rest of Africa Full service branch countries:

    . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 6 11 5 30 5 15 24

    Rest of Africa Countries where direct access to:

    Paper based clearings: 12 6 11 5 30 1 5 14 24

    Same day clearing systems: 12 6 11 5 30 1 5 15 24Automated clearing house systems: 12 6 11 5 30 1 5 12 22

    Country full service branches: 13 4,097 42 3,757 13 32,256 50 1 11,448 31 36,646 97 40,000Middle East & North Africa: Kuwait: 1 1 40 1

    Turkey: 509 26 4,610 1 10 8Qatar: 1 1 42 5 3Saudi Arabia: 2 173 1 107 239UAE 2 1 5 76 1 8 3 11Egypt: 65 62 11 238 100 150Morocco 257 2

    Rest of Africa: Kenya: 119 2 98 22 95 5 33 91Nigeria: 13 631 580 129 27 391South Africa: 975 1 3 1,464 454 951 641 1 421Tanzania: 80 1 47 3 7 7 43Zambia: 55 2 17 4 25 5 17 51

    Region Payment Services (No. of countries where available)Mass Payments: 5 10 1 1 18 14 2 20 31 17 27 10 1 4 17 6 6Mass Collections: 5 2 18 14 2 20 31 27 7 5 17 5 6Payment Cards - debit and credit -issued:

    5 1 12 2 19 17 17 27 12

    - prepaid cards issued: 1 1 6 2 17 17 27 4Payment Card Acquiring for Merchants:

    2 11 2 2 11 17 17 27 4

    Region Liquidity Management ServicesMulti-Lateral Netting Possible number of currencies: 17 15 29

    No. of countries covered: 14 12 4Notional Pooling (No. of countries where available)Single Country Single currency - Full offset: 1 6 14 11 9 1 1 20(All accounts in same location) Partial offset: 1 17 19 3 11 9 1 1 20

    Multi-currency - Full offset: 6 4 1Partial offset: 6 5 3 4 1 1 4Number of pooling currencies supported:

    23 40 15 9 99 27 46 99

    Location where master site/pool can be located: 1 location 17 London Saudi Arabia, UAE, Turkey

    Restricted to accounts in same 9 UAE 1 10 locations

    Multi-Country Single currency - Full offset: 6 14(Leave funds locally in each country) Partial offset: 6 19 1 2 20

    Multi-currency - Full offset: 6Partial offset: 6 4 1 2 20

    Sweeping (No. of countries where available)Zero/Target Balancing Domestic: 10 11 19 3 11 10 2 5 20

    Cross Border within region: 8 11 11 9 1 20Cross regional: 8 5 11 9 1 48

    Automatically Triggered Intra-day Between own branches: 6 19 11 10 2 4 20With MT101 agreement banks: 1 6 London Saudi Arabia, UAE,

    TurkeyRestricted to a/cs in same

    country9 UAE, TR In country 13 locations

    Overnight sweep & funds returned next day . . . . . . . . . . . . . . . . . . . . . . . 10 3 11 46Location where master site/pool can be located: 6 15 1Provision of ICM Solutions Outside the RegionVia own branches in: Europe Asia/Pacific, Europe, Latin

    America, North AmericaAsia/Pacific, Europe, Latin America, North America

    Asia/Pacific, Europe, Latin America, North

    America

    Europe, North America Asia/Pacific, Europe, Latin America, North America

    Asia/Pacific, Europe, Latin America Europe Asia/Pacific, Europe, Latin America, North America

    Via partner banks and/or banking club(s): Partner banks only Partner banks & Banking Club

    Correspondent banks only Partner banks only Correspondent banks only Partner banks only Partner banks only Partner banks only

    Provision of off-shore banking services in Seychelles or Mauritius yes no no yes no yes no yes yesDelivery & Customer ServiceNo. of countries with resident cash management specialist: 13 18 19 3 13 13 2 4 19Single customer service department for region & location: no yes yes yes yes yes yes no yesSingle customer service contact for whole region: no yes yes yes yes yes yes yes yesCustomer service department/country: yes yes yes yes yes yes yes yes yesCustomer service performance level guaranteed: yes yes yes yes yes yes yes yes yesOpening hours: 08:00 - 17:00 Branch opening hours 08:30 - 18:00 Standard business hours 0800hrs to 1700hrs local time 8am Standard banking hours 8:00am to 4:30pm Standard banking hoursContact Information

    Contact Name: Catherine W. Muya Laura Milani Sanjay Sethi Jose-M Buey Nkosi Moyo Vikram Kelkar Neal Livingston Priya Gill [email protected]: Kenya 39471 UAE Spain South Africa United Arab Emirates UK UK SingaporeTelephone Number: +254 714671912 +32 (0) 2 31 26523 +971 4509927 +34 933 673 677 +27 117836197 +97 14 4236481 +44 20 7085 0939 +44 2031455274 +65 6565964197

    Email Address: [email protected]

    [email protected]

    [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]

    Source: Cash management banks. Copyright 2012 J&W Associates key: E=e-integrated, SL= SLA based

  • Table 7: Latin America 2012

    Bank Name Banco Ita Unibanco S/A Bank of America Merrill Lynch BBVA BNP Paribas Brasil Citi Deutsche Bank HSBC J.P. Morgan Royal Bank of Scotland Santander Standard Chartered BankRegion ICM Strategy To be a full service provider bank

    for the region - Ita Single Bank Managed Concept

    We are an end to end provider of treasury solutions, enabling our clients

    to optimize working capital and manage risk across their business

    Global Scope, Local Expertise: solutions tailored to suit transactional needs

    To develop off-shore cash management services for Brazilian Coroprates and

    gradually develop domestic cash management capabilities..

    To deliver superior treasury, working capital and cash management solutions that

    empower our clients and its ecosystem

    Premier Global Transaction Bank with robust Regional Capabilities

    To provide a consistent, world-class client experience, with

    technology enabling treasurers and FDs to optimise working

    capital management.

    Provide working capital solutions to collect, invest and pay funds

    worldwide

    Help clients optimize working capital and expamd withi