Down the Rabbit Hole STAFF TRAINING Reception REGISTRATION COAT CHECK E-CONCIERGE ARTIFACT TABLE PHOTO BOOTH FOOD & BEVERAGE Drinks Servers Bussers TRANSITION Parking Hold parking signs and stand in designated area Keep an eye out for guest who seem unsure where to go Smile and off directions Have knowledge about access for guest with disabilities Elevators and drop off areas Registration 2 staff members Set-up of table & keys Alphabetical by last name Distribution of keys Ask name Find & give out key enjoy your fall down the rabbit hole! SERVICE Smile Friendly Coat Check 2 staff members Numbered tickets One for coat, one for guest Keep coats in numbered order SERVICE Smile Friendly E-Concierge SMILE! Be ready and willing to answer any questions guest have Have knowledge of all basic event information Walk around and interact with guest using the iPad Show guest information on the iPad Artifact Table 1 staff member Will be informed about each artifact Be familiar with each description cards and meaning related to Alice in Wonderland Be prepare to interact with guest and inform about the artifact Answer any questions guest may have Service Be friendly and SMILE! Photo Booth Encourage guest to take photos Maintain props Offer to photo for guest Keep area clear of food and beverage trash Be friendly and interactive SMILE! Food & Beverage Drinks Station 2 Staff members Know the ingredients Index card provided Keep filled cups on the table One napkin with each drink Food & Beverage - Servers 4 staff members 2 for each hor dourve Memorize ingredients Index card provided Say name of hor dourve when offering to a guest Tray in one hand, napkins in the other SERVICE Smile Friendly Dont be pushy Food & Beverage - Bussers 3 Staff members Large tray to collect trash Attention to cocktail tables If guests look like they want to get ride of something Dont be pushy! Service with a smile! Transition When white rabbit enters Staff is expected to make their way to the outer edges of the room Out of the way SERVICE Smile enjoy your meal