Down Payment RequestsOverview

Complete this table to indicate how the procedure should be communicated. Delete those sections not applicable or enter a Yes / No.

Discuss additional rows with the Migration Manager

Intranet:-Procedure-Completion Instructions-SD Tariff Book-Forms

Yes

Procedure requires forms Down Payment Request

Down Payment RequestsOverview

When processing a Down Payment Request during the Dead Period, the following is required:

– SD Tariff Book

– Data Voucher

– Completion instructions for Data Voucher

The Down Payment Request contains all data required to raise a Down Payment Request in SAP

The Down Payments are always paid to a Contract Account– If the customer does not exist in the system, a dummy Contract Account is used

– The specific receipt number can be identified on the Contract Account on the payment

Down Payment RequestsOverview

Complete Down

Payment Request

During The Dead Period

After The Dead Period

Filing The Completed

Down Payment Request

Enter the Transactions in SAP:•Service Notifications•Business Master Data•Down Payment Requests•Maintain payments that were processed on Dummy Contract Accounts

Sign off Down Payment Request

Filing Tray<Down payment

Requests>

Customer request work

requiring Down Payment

Cash DeskPayment

Customer providesProof of Payment

Filing Tray<Down Payment

Requests>

Service can be rendered

SD Tariff Book

Instructions

Service Department/ Front Office

Down Payment Processing