Dovetail House Knightsbridge Manor, 33 Sloane Street, Bryanston 2021P.O. Box 98598, Sloane Park 2152, South Africa

Tel: +27 11 540 9300Fax: +27 11 540 9330

www.dovetail.co.za

Quick Fact :More than 10,000 people use Dovetail software.More than 2 million transactions areprocessed by Dovetail software every month.Dovetail’s clients represent more than 50% of thelead logistics space in South Africa.

How can we help you?

Dovetail specialises in providing the leading softwaresolutions to the logistics industry.

Our mission is to help our clients improve their operationaleffectiveness and create a sustainable competitiveadvantage through the deployment of these solutions.

We are defined by our motto:First choice in logistics software

We dedicate ourselves to these two complex industrieswith complete passion, focus and commitment. We stickto what we do best: It is our absolute specialty.

What sets us apart?

The top four reasons our clients rate Dovetail as their“first choice” are:

Focus: Our in-depth industry knowledge andsteadfast service levels.

Value: Our overall value for money surpasses thecompetition.

Range: The extent and depth of the solutions aresimply the best available.

Stability: Successfully serving an impressive clientbase since 1993.

In the end, the proven ability to continually add value toyour business in real bottom-line terms is what setsDovetail apart from the rest.

Who is Dovetail?

1

The DovetailLogistics Suite

2

Quick Quote :“Dovetail’s flexibility is one of their biggeststrengths. Their ability to listen and thencustomize according to the client’s needsis definitely a key strength.”

Kobus Burger,Unitrans Freight

eXpressWayeXpressWay is the world’s leading suite of software applicationsthat creates service oriented architecture for all your systems.It consists of integration layers (ESB and B2B), business processmanagement (BPM), business activity monitoring (BAM) andservice oriented architecture (SOA) governance.

One ViewThis is a subset of the eXpressWay suite that allows both youand your clients/partners to view all (permitted) aspects of yourworld from one source. You can even create your own uniquescreens linking several disparate systems. True power at yourfingertips for both business and IT.

Warehouse ManagementBoth standard and 3rd party logistics WMS software. TheAccellos 3PL WMS fully provides for specialised warehousingsuch as refrigerated, hazchem, FMCG as well as containermanagement.

Transport ManagementFreightWare is a complete suite of modules that caters forpure-play transport companies such as courier, road freight, fulltruck loads and warehouse distribution.

MobilityMobileControl is the industry-leading solution catering for thefull logistics cycle from dispatch to POD to day-end. It was thewinner of the Gold Logistics Achiever Award in 2008.

OptimisationThe eXpedite suite of applications helps you increase yourefficiencies through business process definition and simulation,network planning and vehicle optimisation with routing andscheduling.

Analytics and ReportingeXplore is an affordable, logistics-centred business intelligencesolution that takes data from your different applications andpresents it in user configurable reports, KPI’s, SLA’s anddashboards.

Document ManagementeDocs is the most widely used electronic documentmanagement solution in South Africa for POD’s and otherlogistics related documents. eBilling allows you to electronicallydeliver your statements and invoices from any financialapplication.

Client-facing SolutionsFrom specialised industry portals, to the eXpressLink in-housesoftware, to the eBusiness web front end, to a logistics-centredCRM, there are a host of solutions to help you with your clients,sub-contractors and partners.

3

BUSINESS PROCESS OVERVIEW FOR WAREHOUSING & DISTRIBUTION

AIR/SHIP/ROADIMPORTS & EXPORTS

TRANSPORT & CONTAINERMANAGEMENT

BONDWAREHOUSE

CENTRAL DISTRIBUTION CENTRE• Own, Single or Multi-Client• General & Specialised Warehousing

(eg Cold Storage, Hazchem, FMCG)• Bond Store

REGIONAL DISTRIBUTIONCENTRES / CROSS DOCK

• Place Orders• Receive Document Tracking• Dashboard

WEB

SUPPLIERS

CLIENTS

• Raw Goods & FinishedGoods Warehouse

PRIMARY DISTRIBUTION& CONTAINER MANAGEMENT

SECONDARY DISTRIBUTION& REVERSE LOGISTICS

MANUFACTURER

4

LINE HAUL,AIR OR ROAD

INTERNATIONALSHIPMENTS

• Air• Ship• Cross Border

CLIENTSSameday & Clientto Client Direct Delivery

WEB ACCESS• Quotes• Collections• Track & Trace• Pod’s• Reports• Documents

CLIENTS

CLIENTSCLIENTS

CLIENTS• Multipoint Collect & Deliver• Business to Business• Other Logistics Companies• Home Delivery

SUB-CONTRACTORS

DEPOT A• Freight Consolidation• Route Optimisation• Client Services

DEPOT B• Freight Consolidation• Route Optimisation• Client Services

BUSINESS PROCESS OVERVIEW FOR COURIER & ROAD FREIGHT

Quick Fact :eXpressWay is built on the Software AGwebMethods business infrastructure softwaresuite which in independent studies, has provento be the most comprehensive and bestpositioned suite available in the world today.

Positioned in the Leaders Quadrant ofGartner, Inc’s Magic Quadrant for SOAGovernance Technology Sets 2007 andBusiness Process Management Suites,2007.

5

eXpressWay

A seamless combination of technologies that enablesimproved operational agility, performance andcollaboration whilst giving you total control, flexibilityand visibility.

PARTNERSSub Contractors

Suppliers

COLLECTION& DELIVERY

POINTS

CLIENTS

ESBData

D.VDashboard

Your LegacySystems

Dovetail LogisticsSuite

Data Depository

• ReportsDashboard

• Applications

6

How it all works:

1. Connect and Collaborate: Your internal systemsrapidly connect into the ESB and your partners securelyconnect into the B2B layer. The advanced technologymeans this can be done in hours to days instead ofweeks to months. This SOA platform delivers robustflexibility, scalability, maintainability and total visibility.

2. Define Processes: Create both external and internalprocesses on the fly with BPM. These range fromsimple to complex, and from technology to manualprocesses. A key advantage is the ability for businessto rapidly define and implement a unique process fora client, without having to change the code in theunderlying systems.

3. Model, Monitor and Manage: Model theseprocesses up front to see where there are bottlenecks,as well as continually monitor all aspects of your worldwith BAM. Automated alerts and exception reportingare standard.

4. See it all from a single place, One View. Add yourown dashboards (business and IT) as well as createthose unique mini-applications that normally takeforever and cost a fortune.

Business Process Management (BPM) that enables you tomonitor, improve and build new business processes easily andrapidly in diagrammatic format without reliance on highly skilledspecialists. BPM makes it easy for you to understand thepossibilities for process improvement, to collaborate on thedesign of new capabilities and to quickly build out solutions thatexceed the expectations of your business, without costly andtime-intensive development.

Business Activity Monitoring (BAM) optimises your BPMinitiatives. It gives both business and IT the actionable insightto identify where the existing problems are occurring and howto address them immediately via real-time analytics and KPI’s.

There are three main parts:

• Optimise for Process provides insight into how businessprocesses are performing, where there may be bottlenecks,why and what can be improved. You can define and trackKPIs for people, process and system performance.

• Optimise for Infrastructure monitors every aspect of yourIT infrastructure and systems. Tracking KPIs helps to establishtrends and provides instant alerts so you can control everyaspect proactively.

• Optimise for B2B tracks trading partner interactions todeliver real-time, end-to-end visibility into supply chainperformance. By observing all B2B gateway transactions,you are notified of problems and can resolve them beforethey negatively impact business.

Service Oriented Architecture (SOA) enables you to increasethe flexibility and agility of your IT environment by re-using ITservices and applications. This saves financial and staff resourcesand facilitates quicker project delivery. SOA governance helpsensure project success by adding transparency and clarity toresponsibilities, policies and processes.

Enterprise Service Bus (ESB) is a SOA based integrationtechnology that connects disparate systems, databases andapplications within your company, eliminating redundant effortwhile providing amazing end-to-end operational efficiency andcost savings. It uniquely combines proven integration capabilities,high-speed messaging, and event-driven technologies to createthe most complete integration infrastructure available.

Business to Business (B2B) Trading Networks is anenterprise-class B2B gateway that provides a comprehensive,scalable solution for conducting real-time B2B integration withyour customers, suppliers, sub-contractors and other tradingpartners. It improves visibility into your partner transactions,enabling you to better monitor and manage your business.

One View is a web 2.0 browser based front end that allows youto see everything that is going on in eXpressWay. Seamlesslylinked into all aspects of eXpressWay, you are able to createcomposite applications – screens built up from various differentdatabases, activities, (BPM, BAM) and applications. This can bein the form of an input/output application, or just reports whereyou can see information from different sources on a single screen.

eXpressWay

Quick Quote :“Dovetail’s FreightWare TMS and supportingLogistics solutions has enabled SFS toimprove operational efficiencies and as resultreduce costs, at the same time the solutionsassisted in improving our customer serviceas information is available on demand.”

James Hunter,Managing Director,

SFS

Quick Quote :“Exceptional products, great service andoutstanding efficiency......Dovetail has helpedFreightmore streamline and enhance ouroperation in leaps and bounds. Quality,coupled with outrageous service is our drivingforce; characteristics common to theFreightware solution which synchronises usand them, enabling us to operate on asuperior level. Most definitely revolutionisedour business”

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Standard Warehousing

Complete warehouse & stock management solutionproviding real time visibility of warehouse activitieswhilst maximizing operational efficiencies.

Dovetails WMS is aimed at warehouse operations wherea single principle operates in one or many locations. Thesystem will handle all aspects of the warehouse operationscreating consistency and efficiency in the overall utilisationof warehousing space, whilst keeping track of allwarehouse transactions in real time.

Features:

• Stock management functions including; receipts, put-aways,orders, picks and adjustments.

• Integrated barcode management using RF scanners.

• Management of label printing for stock items and pallets.

• Flexible multiple warehouse configuration to ensure optimaluse of space, keeping certain products away from eachother where there is risk of contamination and using keydimensional information to determine the most suitablelocations.

• Comprehensive item tracking capabilities at serial, batch orlot level.

• Full stock take management.

• Flexible options facilitate speed and efficiency in pickingoperations.

• Stock rotation management.

• Bond and Quarantine storage options.

• Pick and Put away rules defined for each product using pre-determined criteria for optimal efficiencies.

• Despatch process management to ensure outward flow ofstock is smooth and efficient.

Benefits:

• Provides for total visibility and traceability of all stock itemsand their movements reducing the financial risk associatedwith handling stock items.

• Overall warehouse efficiencies can lead to savings inpersonnel costs.

• Optimal use of warehousing space ensures that maximumfloor utilisation is achieved.

• The efficient management of both inward and outboundstock movements reduces the risk of service and proceduralbreakdown potentially impacting on both service levels andthe possibility of SLA penalties.

• Accurate accounting of all stock transactions ensures thatfull costs can be attributed providing for sound managementinformation upon which confident decisions can be made.

High

HighLow Software Complexity

Bu

siness C

om

plexity

InventoryManagement

ERPWMS

STANDARDWMS

3PLWMS

Neville Daniel,National General Manager,

Freightmore

FreightWare WMS

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A unique software solution set that is designed fromthe ground up purely for 3PL companies. Supremelyconfigurable, it requires no customistaion.

What sets it apart is the ability to make business processchanges immediately in the system at a very detailed levelwithout requiring code changes. This makes both theimplementation and ongoing maintenance super-fast andthereby less expensive. This allows you to rapidly respondto your own internal and clients needs in days rather thanmonths.

Accellos One WMS delivers a powerful, scalable andflexible real-time warehouse management system thathelps 3PL service providers to boost productivity, reducecosts, shorten order fulfillment times and increasecustomer satisfaction.

Features:

Accellos One Warehouse acts as the hub of your supply chainsolution, integrating accounting/order and shipping softwaresystems, electronic data interchange (EDI) systems, CrystalReports software, radio frequency and barcode hardware, andwarehouse automation equipment.

• Accounting/order-entry/ERP systems: Throughinterfaces, developed in-house and by third-party vendors,Accellos integrates with various accounting/financial systems.

• Shipping systems: With varying levels of integration,Accellos interfaces with a number of shipping systems.Accellos WMS sends order, carton, addressee and trackingdata to the shipping system and receives back carrier,service, and shipment cost data, which it then passes onto the accounting system.

• Crystal Reports: Accellos One Warehouse interfaces withCrystal Reports to print bills of lading, invoices, packslipsand other documentation on laser printers. Web Dispatch’sReports’ module also displays custom-defined Crystalreports.

• EDI systems: Accellos generates all data required instandard advance shipping notices (ASNs) in standard EDIformat.

• Radio frequency (RF)/wireless devices: Accellos OneWarehouse interfaces with Symbol, Intermec, PSC, AMLand Dolphin handheld access points and handheldcomputers/barcode scanners used by warehouse staff torecord movements of stock into, out of and inside thewarehouse.

• Barcode label printers: Accellos interfaces with Zebraand Intermec barcode printers to print product labels, binlabels, and shipping and courier labels, among many others.

• Warehouse automation equipment: Accellos assists inhandling materials by integrating with various types ofequipment used in the warehouse, such as scales, cubingmachines, conveyor belts and carousels.

Benefits:

• Automate Your Processes: Includes extended versionsof the functionality Collect, plus Multi-zone:

• End of Line (EOL) Workflow

• Kitting

• Advanced Allocation

• Advanced Lot/Serial Number Tracking

• Advanced Replenishment Returns

• Enhanced Put Away

With optional modules, including:

• License Plates

• Cartonization

• Repackaging

• Advanced Receiving

• Delivery Building

• Tighten Control: Accellos One provides you with the toolsto maintain better inventory accuracy, minimizing write-downs and write-offs, insuring compliance with yourcustomers labeling requirements. Improve your control inthese and many more key areas of your busines.

• Maximize Efficiency: Leverage Accellos One’s advancedprocesses to improve your picking and receiving functions,eliminating manual order checking. These are just a fewareas where it will help your team gain efficiency andeffectiveness.

• Improve Visibility: Accellos One’s web-centric designimproves visibility, giving you the ability to allow internal andexternal users the capacity to observe the status ofwarehouse operations, ultimately creating competitivedifferentiation for your business, driving ROI.

Quick Quote :“Dovetail has made every effort to help usfind solutions for managing ourwarehouses.”

Tom Wilkinson,Director, RDS

9

FreightWare

Controls every aspect of the transport layer for supplychain execution for any type of transport operation.

FreightWare is a world-class transport management systemdesigned for the courier, break bulk and line haul industries aswell as ex-warehouse distribution.

FreightWare helps create operational efficiencies in thefollowing processes:

• Operational management of collections, deliveries, linehauland returns management.

• Creation of trip-sheets for all processes.

• Chain-store and retail collection and delivery management.

• Automatic rate calculations.

• FreightWare helps to create operational efficiencies bymanaging the processes that are required to operate in atransport environment. FreightWare will control quotationsto ensure accuracy and consistency through to planningTrip sheets to effectively manage all types of deliveries andcollections.

• Subcontractor management – operational and financial.

• Finally flexible reporting provides you with the managementinformation you need to make the right business decisions.

• Maintenance functions for key data (e.g. drivers, vehiclesand route information).

The features:

• Quotes: FreightWare provides the ability to create quotesfor existing customers and adhoc customers. The quotescan be printed, emailed or faxed to the client.

• Collections: FreightWare provides for complete collectionsmanagement, including automated interaction with the driver.

• Waybill Capture: Waybills or customer documentation canbe captured into FreightWare, either when the goods havebeen received or via interfaces from the client’s system. Assoon as a waybill is captured it is priced automatically andlater used to generate the invoice.

• Line-haul: FreightWare provides for the creation of linehaulmanifests to manage the movement of cargo betweenbranches and 3rd parties. Discrepancy and exceptionmanagement is inherent in the processing of line-hauls.

• Delivery Trip-sheet: FreightWare provides for the creationof delivery trip-sheets for own drivers and vehicles, as wellas 3rd parties. Returns, discrepancy and exceptionmanagement is inherent while processing deliveries.

• PODs: FreightWare provides a comprehensive PODmanagement and exception system to ensure proper PODreconciliation.

FreightWare

• Track and Trace: Track and Trace is inherent in allFreightWare’s processes, with a complete audit trail beingrecorded. Each time a consignment is moved, a trackingevent is recorded. The information is real-time and thismeans that customer services can timeously informcustomers about the status of the consignments.

• Invoicing: FreightWare provides for the generation of invoicesor pro-forma invoices. The invoices can be interfaced intoany common accounting software.

• Subcontractors: Manage and track all services providedby subcontractors. Calculate subcontractor charges andautomatically reconcile subcontractor invoices. Managesubcontractor service levels.

• Reporting: FreightWare provides comprehensive reporting,which includes financial, profitability, management,operational, exception and stats reporting. The reports canbe extracted at any time and provide real-time accurateinformation.

The benefits:

• Quoted amounts are carried forward to the invoice, reducingincorrect billing and credit notes.

• Real time interaction via sms or with Dovetail Mobile Controlprovides effective communication between the driver andwarehouse, averting missed collections and unhappycustomers.

• All pertinent information is stored on the waybill for operationaland billing purposes.

• Linehaul management prevents mis-routes and providespre-alerts of incoming consignments.

• Delivery management ensures returns are tracked andmissed deliveries are pre-notified.

• POD management ensures all deliveries are tracked andaccounted for.

• Real-time information can be provided automatically to allstakeholders (customers, suppliers and staff) resulting inimproved customer services.

10

MobileControl

A permanently connected mobile vehicle solution forthe remote management of a dispersed logisticsworkforce.

MobileControl is the award winning industry leader in mobilesoftware for logistics companies. It caters for the full life-cycleof all vehicle-based operations, whilst remaining constantlyconnected to the office for instant push-pull instructions andinformation.

MobileControl commences at start-of-day, receiving all theinstructions for the day and ensuring the driver performs allnecessary tasks before leaving. It then controls all aspects ofthe drivers day, e.g. handling scanning, electronic POD’s,communications with the office, new/changed instructions andinstant feedback on the collection and delivery processes.Customers can be accurately and timeously updated on thestatus of their requests. The end-of-day is likewise controlled.Detailed driver performance statistics can be viewed daily aswell as monitored during the day itself.

The features:

• Receive collection notifications.

• Confirm collection notification has been received.

• Update host if collection is successful or unsuccessful.

• Scan waybills and parcels collected.

• Update host with waybills and parcel details collected.

• Upload delivery details.

• Scan deliveries at customer.

• Update host with delivery confirmation or delivery failure.

• Capture text POD details.

• Update host with POD details.

MobileControl

The benefits:

Business Benefits are as follows:

• A decrease in the number of customer service calls received.

• An overall improvement in business processes, forcing theimplementation of other processes, ultimately leading tobenefits in those areas.

• An increase in productivity per employee.

• An increase in the overall service levels.

• A decrease in the km travelled per parcel leading to adecrease in fuel costs; litres per parcel travelled.

• A decrease in communication costs.

• Business growth without the need to employ additional CSDstaff to service the volume.

• Reduction in staff overtime payments as a result of moreefficient debrief sessions and management by exception.

• The improved service levels dramatically reduce the needfor same day deliveries.

Operational benefits are as follows:

• The Logistics Operator has better control and more flexibilitywith collections.

• The Logistics Operator is reminded of outstandingtransactions, both in delivery and collections.

• Ease of response to customer query on POD’s as the detailsaround queries can be tracked on the website.

• Accurate cash management and handover of cash.

• Reduction in back-office data capture.

• Ability to brief and debrief the driver based on a structuredconfigurable questionnaire.

Customer Service Benefits are as follows:

• An expected reduction in the number of missed collectionsand missed deliveries, ultimately creating a reduction inservice level failures.

• Due to the live communication between the LogisticsOperator and customer services department, there is anexpected reduction in turnaround time for customer queryresolution and problem parcels that pass through the system.

• Customer has the ability to request additional informationor directed contact request and provide feedback on servicecompliance.

• Customer has the ability to leverage off the system e.g. callconsignee within 5 minutes of delivery, instant transfer ofassets off balance sheet once delivery is completed.

“Thanks again, you always give us a 110%and we really appreciate it.”

Quick Quote :

Howard Gaines, Internal Auditor &FreightWare Manager, Triton Express

eXplore

11

The benefits:

• Decision makers have easy and efficient access toinformation, which can be as up-to-date as required.

• The information is available via the LAN, WAN or over theweb and is available anywhere and at anytime.

• Once setup, decision makers will require little or no assistancefrom IT professionals: cutting out “the middle man” ensuresthat quick decisions are made.

• Easy to use and requires minimal training.

• Reports detailing the key performance indicators may beautomatically scheduled and distributed.

• Various web portals, with specific reports or metrics, maybe developed e.g. customer portal, internal operations portal,internal financial portal and sub-contractor portal, etc.

eXplore

A tool that allows you, the decision maker, to easilyaccess information from all your systems at any time,helping you make well informed decisions on time.

explore is a decision making tool specifically targeted at thetransport and logistics sector, turning your company’s data intovaluable management information.

eXplore removes dependency on IT professionals by providingyou with the information you are looking for. Customisable, fastand detailed reports, dashboards, KPI’s and SLA’s are theoutput of this management tool.

The features:

• eXplore is based on Microsoft SQL server 2008.

• It utilises the Microsoft SQL server integration servicesmodule to obtain data from various sources.

• It utilises the Microsoft SQL server reporting services engineto provide dynamic configurable reports.

• It utilises the Microsoft SQL server analysis services engineto provide business-rich, decision-making cubes, allowingfor the slice-and-dice and drill-down of information.

• The information may be analysed using Microsoft Excel,plus pivot tables and charts.

• The data may be sourced from operational transportmanagement systems, warehouse management systems,financial systems and spreadsheets. The data sources maybe mapped to the target databases using Microsoft SQLserver integration services (SSIS).

• The frequency of update into eXplore is dependent on thedecision makers.

• Key reports may be automatically scheduled and distributedto the decision makers.

Quick Quote :“We have been using FreightWare for morethan 5 years and it has been a pleasuredoing business with Dovetail during thisperiod. We have grown together and have awell established relationship.”

Marius Maritz,IT Manager,

Imperilog Holdings

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eXpedite

The benefits:

• Vehicles optimisation results in a reduction of wasted vehicleusage leading to a reduction in running costs, reduced staffcosts and faster deliver times.

• Strategic analysis enables the fleet operator to plan vehiclerequirements ahead of time reducing the need for expensivehire-ins at short notice.

• The inclusion of other dynamics, such as stock and customerorders, into the optimisation process will ensure not onlyvehicle efficiency but overall general logistics efficiencyreducing stock movements and increasing profitability.

• Using consistent and qualified data to assist in the formationof complicated client quotations will lead to greater accuracyand consistency minimising the risk of costly mistakes inunder pricing complex service delivery.

• Detailed data presented in clear graphical forms facilitatesquick and accurate decision making based on factual andconsistent data.

• Accurate planning used in conjunction with a real timefeedback system such as MobileControl can provide an earlywarning system to pending service delivery failures allowingfor pro-active management intervention.

Quick Quote :“Dovetail is always very helpful and alwayswilling to go the extra mile with us and that’swhy we chose them as a service provider. Iam extremely impressed with theirperformance and I would recommendDovetail to any courier company at any time.It’s been enjoyable working with them.”

Micky West, Managing Director,

Superswift

eXpedite

Ensuring the best possible utilisation of youroperational assets to maximise efficiencies leadingto high standards of service delivery and maximisingprofits.

In most instances a fleet of vehicles is the second highest costto a company, after the people costs. The eXpedite optimisationsuite provides you with the tools to manage these expensiveassets and ensure they are utilised to the maximum benefit.From planning which vehicles to use and how, where and when,to planning the most efficient routes to ensure tight schedulesare met and costs are controlled eXpedite will give you the powerto stay in control.

To supplement this, using the power of eXpressWay BPM andBAM, you are able to model your scenarios, and then run thismodel before you implement it. Bottlenecks are revealed as youchange the input and you can change the process instantly tosee the effect.

The features:

• Given a list of calls or drop-off / collection points the softwarewill calculate the optimum call sequence.

• Sophisticated route planning enables the user to calculatesingle routes with priorities given to distance or speed.

• Data visualisation using detailed maps and graphics whereapplicable.

• Facilities exist for all levels of vehicle scheduling from strategicand tactical planning to full operational planning for a largevariety of industry sectors.

• A scalable solution catering for medium to large fleet operators.

• Integration capabilities to import data from many of theleading ERP systems.

• Matrices of times and distances between locations can beproduced automatically allowing for accurate calculations tobe used to assess the effectiveness of certain routes.

• Provides support for decision making when quoting newclients with complex delivery requirements.

• Assists decision making to optimise the location of stockbased on warehousing facilities and client delivery points.

• Your bespoke data can be integrated with the map data toshow warehousing facilities, customers, suppliers etc.

13

eDocs

Allows for the secure, proficient and cost-effectiveimaging and electronic distribution of businessdocuments, therefore ensuring process consistency.

The eDocs system archives and distributes standard businessdocuments, general documents and scanned images in themost efficient and cost effective way, ultimately offering morethan just document imaging.

Standard documents, like the waybill/POD, can be imaged andthis module also allows for all corresponding documents to bescanned and retrieved. The images can be accessed via theeBusiness module or can be emailed to the customer.

The features:

• Intelligent document delivery: Standard businessdocuments (e.g. statements) are recognised, the appropriateoverlay is selected, the delivery destination and method arecalculated and the document is delivered.

• Batch delivery of business documents: All your statementscan be delivered with the click of a button.

• Pdf document creator: Ad hoc and standard documentscan be emailed as an encrypted document, meaning thedocument has a date, time stamp and creator that cannotbe changed.

• Central interface into delivery devices: All documentsare delivered via the same application. Your clients receivetheir documents via their preferred delivery method – print,email or fax.

• API’s into financial systems: Delivery details can beextracted from the financial application.

• Month end reports: Month end reports are recognized,encrypted and archived on the web server.

• Scan originals and faxes: Scan your signed delivery notesand save them on the archive server. Documents are indexedvia barcode or optical character recognition (OCR) and linkedto related documents.

• Excel conversion: Financial reports are also stored in excelformat.

• All business documents are stored in the same place: E.g. statements, sales history, signed POD’s, supplier’sdrawings etc. are all saved on the same archive server.

• Security: Access to files is controlled via users and groups.Documents accessed are encrypted and cannot be changedby the user.

• Linked documents: Scanned documents can be linked tooriginal documents through embedded links.

• SARS: eDocs documents comply with SARS requirementsfor legal tender.

The benefits:

• Cost savings: One of the biggest hidden costs that paper-intensive businesses face is the time it takes to work withpaper files. eDocs can instantly slash those costs.

• Security: eDocs can provide several layers of security -multiple levels of password-protected access for groups andindividuals; encryption of document contents; audit trailsshowing who has accessed; or updated documents.

• Disaster recovery: eDocs protects your paper records bycreating electronic copies that can be backed up in multipleways.

• Access: eDocs allows your employees to access vital recordsfrom wherever they are. In addition, multi-layered accessallows employees to see and change only the documentsthey're authorized to handle.

• Process consistency: eDocs can enforce consistency tothe degree you want it. Different departments may havedifferent approval processes but once those are defined, thesystem will make sure they're followed.

eDocs

Quick Quote :“We have had a long and fruitful relationshipwith Dovetail where they have partnered withus on systems development and stretchedour imagination on the art of the possiblethereby helping us to keep a leading edgein the market.”

Mike Fanucchi,Chief Executive Officer

Dawn Wing

14

eXpressLinkCustomer in-house solution for onsite data processingand reporting with interface capabilities.

The eXpressLink system is a PC-based, stand-alone softwarepackage. The key functions are to create and print waybills, labelsand manifests on your specific stationery. It can automatically performwaybill costing, enabling your clients to do their own quotes, as wellas calculate the costs of the waybills. It provides the client withreporting facilities and can automatically integrate into back endsystems and upload data to the host TMS.

The features:• As all data for the waybills is captured by the clients, they

are able to generate their own reports, such as what theysent month-to-date/year-to-date, by mass, volume, value,per destination, client etc. A simple and easy to use reportfilter is available so they can select the exact information theyrequire. These reports can be viewed online and/or printedas desired.

• Although it can be used as an independent package, it hasbeen specifically developed by Dovetail to be used jointlywith FreightWare. If the client has online communications,the software can automatically dial up the FreightWare serverand upload the captured waybill information at the push ofa button.

The benefits:• Your clients capture the waybills for you at the customer site,

meaning reduced data capture by your staff; they only checkthe information.

• It will inform you of the quantity of goods coming in, helpingwith pre-advice for capacity planning.

• During the connection, your server automatically downloadsall current track-and-trace information, rates and destinationinformation, if required; enabling your client to view theirtrack-and-trace details on their own PC. This leads to reducedphone-in client enquiries to your customer servicesdepartment.

eBusiness Offers the clients access via the internet to view realtime information and create online transactions.

eBusiness is an online module that provides access via the internetto your clients, allowing them to view real-time information – track-and-trace/reports - and create on-line transactions.

The eBusiness module provides an innovative and interactive functionto the Logistics Operator’s customers.

The features:Dovetail offers standard clip-on Internet modules that enable youto deploy your eBusiness front-end in a fraction of the time othervendors offer. These modules include:

• Rapid integration into an existing or new web site (pure Java).

• All information and transactions are up-to-the–second live (real-time).

• Full track and trace of all consignment movement and transactionhistory.

• Ability to view scanned documents and electronic images overthe web.

• Automated client notification via SMS, e-mails, faxes etc.

• Live quotations with conversion to a collection request.

• Live collection entry and confirmation.

• Live order entry and confirmation.

• Financials:

o Invoices

o Statements

o Full drill-down capability via hyperlinks down to sourcedocuments and data (e.g. waybills)

• Various reports (customisable to your requirements) - examplesinclude:

o “Spend by” reports

o Waybill Activity reports

o Transaction histories

o Movement and tonnage audit reports

• Administrator’s module to assign and control multiple levels ofuser security and access.

The benefits:• Access to all customer information, operational and financial,

from past to present.

• Customer ability to process live quotes and collection requests,providing increased customer satisfaction; further entrenchingthe Logistics Operator with the customer.

• Gives the customer the ability to view track-and-trace details;extracting POD images assures the customer of the LogisticsOperator’s commitment to providing a reliable service.

• Displaying invoices and statements via the eBusiness solutionenhances customer fulfillment.

• The option of providing reports has been enhanced to view thestats in the form of graphs, highlighting both successes andfailures to customers, ultimately allowing them to monitor theirspend, plus track the service agreement signed with the LogisticsOperator.

• Making this type of information transparent to the customersvia the eBusiness solution will assure the customer that theLogistics operators are serious about maintaining and adheringto their committed service levels.

eXpressLink

CLIENT-FACING SOLUTIONS

eBusiness