DOUBLETREE CENTRAL LAUNDRY

Operations & Certification Manual for

Washing

Developed 03 / 27 / 2008 by Mechelle Davidson

Contents:

1) Operation Statement

2) Safetya. Chemicals / MSDSb. Materialsc. Equipmentd. Personal protective equipment

3) Procedurea. Equipment operating instructionsb. Daily procedure / log sheetsc. Standard operating instructionsd. Special operating instructionse. Other duties

4) Other informationa. Contacting Supervisorb. Summarized operation table / flow chart / picturesc. Productivity standards for certification

1. EXPECTATIONS & PRODUCTION STANDARDS: As a washer, you are responsible for the timely and efficient washing of sheets, towels, pillowcases, table linens, kitchen rags, and other miscellaneous items. Carrying out your tasks with the utmost sense of urgency is of vital importance. Most measurements and production standards for our laundry are based on pounds processed through the wash cycles and we rely heavily on pounds being washed as one of the first step of hitting those standards. Not fulfilling the washdeck production standards drastically hampers any other measurements we monitor. As a washer you need to commit to attaining your production numbers consistently to maintain your certification as a washer. Daily reports are tracked with pounds washed per hour as well as pounds washed per operator hour. Allowing these statistics to drop below an acceptable level jeopardizes your certification as a washer. You will be observed regularly and tested on your abilities to perform the washer position at a minimum of two (2) times per year, after your initial training period, before your annual review, as well as anytime throughout the year management deems fit. If at any time you feel further additional training in any area of your job needs to be done, please see your supervisor immediately.

It is important to perform washdeck tasks in a safe and correct manner. Working with a sense of urgency while following policies and established procedures, should result in washdeck production standards being achieved daily.

Production standards are an important part of your job responsibilities. Achieving and maintaining these standards are vital to keeping your certification as a washer. Standards that are constantly monitored and tracked are:

A. Proper labeling of linens/accountsB. Proper wash formulas utilizedC. Quantity of linen washed-Hourly and Daily GoalsD. Quality of linen washedE. DocumentationF. Machine operation

A. PROPER LABELING OF ACCOUNTS/CUSTOMER IDENTIFICATION: When loading linens that are either outside the pooled linen group or items that are specific to an individual hotel/account, it is imperative that correct marking of that load is enforced. It is the washer’s responsibility to make certain that some form of identification is present on either the tunnel screen or on the washer/extractor. If washing the items through the tunnel, you must immediately place the correct customer identification card/tag on them as you place the items into a sling or bin. When washing any non-pooled item in the washer/extractors, some form of marking must be attached to that washer to identify ownership. If you are going on a break, you must relay the information to anyone else that is working on the washdeck that linens are being washed for an individual area. Failure to maintain proper account labeling/customer identification is not acceptable and will lead to disciplinary action up to and including termination.

Take extra care not to mix Quay and Kelso material. Both have similar material that is specific to that property and not part of the regular pooled linen group. It is best to completely finish one, usually Quay, before beginning to wash the other.

If you find a bin of material that is not pooled linen that does not have some form of identification on it, DO NOT wash it until after a supervisor has been informed and made a determination as to correct property.

B. PROPER WASH FORMULAS UTILIZED: Formulas have been established to individual linens as the soil content differs. It is extremely important to make certain that the correct formula is being used for the items being washed. As an example, pillowcases require more chemicals than sheets since the soil content is greater. If the sheet formula is used to wash pillowcases, significant re-wash will be required. Never use the wrong formula to cut wash time. If the wrong formula is used it will upset the balance of the wash cycle. The wash cycle is formulated and depends on four areas: Time, temperature, mechanical action, and chemical action. Upsetting this balance may have negative results on the quality of the washed items. If in doubt about any formula or wash cycle, please see your supervisor.

C. QUANTITY OF LINEN WASHED: As a washer you are expected to meet or exceed production standards on a consistent and routine basis. Failure to do so will lead to loss of your washer certification and disciplinary action up to and including termination.

We understand that on occasion, there are circumstances that may impact the operator’s ability to achieve production standards. Things such as machine breakdowns, time to handle chemicals, unusual washing demands for items that cannot be run in the tunnel, running specialty loads, and/or being assigned other duties as needed, which may result in an average below washdeck production standards. Fair and reasonable adjustments will be made in calculating performance to accommodate these situations when the situation or issue is brought to the attention of your supervisor and documented on the washdeck daily log. Break and lunch times are already factored into our production standards. In the absence of any of these (or other) circumstances, it is your responsibility to achieve washdeck production standards in order to remain in a washer position. The production standard is set at 1,500 pounds per operator labor hour. This does not mean that a minimum of 1,500 pounds consistently will be accepted. This production standard is a daily average. Production of 1,200 pounds or less per operator labor hour is not acceptable and can lead to loss of washer certification and disciplinary action up to and including termination.

As an example with the tunnel washer; figuring an average time between transfers of slightly over 3 ½ minutes the 18 pockets (@135lbs) would net over 2, 400 pounds in an hour. To reach washer certification a team member must be able to demonstrate their ability to attain a minimum hourly average of 15 pockets per hour (which is about 2, 025 lbs). On the back deck we feel that one (1) turn per hour is not unreasonable, this means the 480 and 700 washer/extractor, the 95#, and both 135’s# are unloaded and loaded (which is 1,545 lbs). Depending on the length of the wash cycles it is often possible to turn the smaller machines more than once an hour.

When there are two (2) washers working, one (1) should be running the tunnel, the other the back deck. We can not meet production standards unless both washers stay focused on their areas of responsibility and communicate effectively. As you can see in the preceding paragraph, reaching production goals consistently is well within reach. To accomplish this, the second washer should have all back deck machines running before assisting the tunnel operator in pulling sheets, setting up bins, or bringing more material to the front of the tunnel.

D. QUALITY OF LINEN WASHED: It is extremely important that all linens that are washed are immediately placed into a clean sling or bin and should never be contaminated by using bins that are marked “dirty”. All bins that are marked “clean” or slings that are used for the dryers are to be inspected prior to placing linen in them to make certain there is nothing in them that would compromise the linen quality.

When loading table linens and napkins, removing any color that may bleed onto another is crucial. Always wash colors together that will not run, if in doubt, consult the washdeck wash matrix. If you still are unsure of how to proceed ask your supervisor.

When unloading the washer/extractors, any item that drops onto the floor should be picked up immediately, so as not to be stepped on. If at any time you observe, through sight or smell, any items washed may not be up to our mission statement on quality DO NOT send them to be dried or processed. Immediately take steps, including notifying a supervisor, to determine what is causing the problem.

Slings should be washed on a white terry cycle at least once a month. This is most easily accomplished towards end of shift. Load slings in 95, or 135’s wash and remove to dryers. It will not be possible to wash all slings the same day, try to separate and not use the slings which appear most in need of washing towards the end of shift.

E. DOCUMENTATION: Documentation is the only way you can explain what has happened on your shift and reliably pass pertinent information on. Start of shift, first washer will open the Washdeck Daily Log with the correct date and their name and starting time. Thereafter production numbers will be recorded by the washer at a minimum of every 2 hours and whenever another washer comes on shift or finishes a shift. Tunnel pockets and pounds can be located under the statistics tab then click on ‘productivity data’. For the back deck; select scroll through the daily log recording number of loads and total pounds on the washdeck daily log. Documentation of

factors that inhibit productivity will also be noted on the washdeck daily log. Machine problems and downtime, time off the washdeck for other duties, or any information that may be pertinent should also be documented. Failure to document may result in production numbers that can negatively affect your certification throughout time. It is the responsibility of the washer going off shift to record final production numbers for their shift. Otherwise it will be the responsibility of the individual running the tunnel to record production numbers on the two (2) hour marks. If neither washer is running the tunnel, the first on shift shall be responsible for recording production numbers. If in doubt about any documentation, please see a supervisor.

F. MACHINE OPERATION: You will be required to demonstrate through knowledge of the machines that you are to operate. This includes proper loading and unloading, selecting correct formulas, setting the Aero-jet and selecting the correct cards on the back deck. Starting and stopping machines, clearing faults on the tunnel and press, water re-claim system use, data input on the computers, proper use of bins and slings, correct off-loading of tunnel cakes, and chemical handling. Specialty loads such as re-wash and blood loads will be the responsibility of all washers. Other specialty loads, i.e. stain and dye will only be done by washers who have received advanced training.

2. SAFETY IN THE WASHING AREAS: Safety is the number one priority as a Doubletree Laundry team member and we will absolutely hold anyone who endangers themselves or fellow team members accountable for their actions. Before performing your job in the washing area make certain that you understand all safety rules prior to the starting of your functions. If you are not clear on any safety rule, please step forward and ask your team leader or supervisor. Any team member that does not follow the safety standards will be subject to disciplinary actions up to and including termination.

Think safety! Work safely. Think about what you are doing, have you been trained to do it? Are you doing it safely? Are you doing it correctly? Is this what you should be doing now?

A. CHEMICAL HANDLING: EMERGENCY EYEWASH STATIONS AND SHOWERS ARE LOCATED IN THE FOLLOWING PLACES:

1. EMERGENCY EYEWASH STATIONS: a. Behind front of tunnel next to chemical storage areab. Between the 95 and 135 #1 washer/extractors on the back washdeckc. Upstairs between the small elevator and terry roomd. Inside upstairs maintenance room along wall to left of doorway

2. EMERGENCY SHOWERS:a. In washing/sorting area men’s restroomb. Upstairs between small elevator and terry room

Whether handling, pumping over or just moving chemicals in or out of storage areas, always think through the entire task before beginning. If you think you will need assistance ask your supervisor. Wear the correct PPE and wash hands thoroughly after completing your task.

Handling chemicals involves, checking chemical levels, moving chemicals in and out of storage, changing the tunnel bleach, adding powdered chemicals to the back deck machines, washing out empty barrels, documenting your actions, and other related tasks as trained for and requested by your supervisor.

A.M. start of shift washer is responsible for performing a check of tunnel chemical levels. Immediately upon beginning your shift you will visually inspect the tunnel chemical storage area for any safety concerns. Visually check chemical levels in Kindet and Builder C if at or below minimum level make note on chemical log (see attachment #1), washdeck daily log, (see attachment #3), and notify a supervisor. Visually check Sour Control, Soft Xtra, and Turbo Tex. If any are at or below 1/3 full make note on chemical log, washdeck daily log, and notify a supervisor. Use the bleach alarm the alert you to the level of the bleach, when the light and the alarm sounds, you will need to change the barrel of bleach. Make sure to mark it on the chemical log, the washdeck daily log, and notify a supervisor. All washers should check the tunnel chemicals when starting their shift.

The movement of chemicals here will not begin until the proper ‘chip’ (MSDS) label has been affixed to the barrel, bag, or box. Then, when directed by a supervisor, you will put on your PPE and move the chemicals to

the proper storage area. Barrels on pallets may be moved using the pallet jack. Individual barrels are moved with the barrel jack, and bags or boxes are transported using the hand cart. Always maintain control of whatever equipment you are using and be aware of other team members and equipment. Get help when you need it. Always use the oldest chemicals first when retrieving chemicals from storage. Dispose of empty bags and boxes carefully as some chemical residue may still be in them.

Changing the bleach is the responsibility of the washers, when the flashing amber light above the chemical area comes on it means the bleach is ready to be changed. Turn tunnel off, put on proper PPE, then begin by carefully removing both bleach tubes from barrel and place them on hose rack next to windows. Insert correct bungs into the opening on the barrel and remove barrel from the chemical storage rack/spill tray, slide empty bleach barrel to the small elevator and send upstairs. Upstairs the empty bleach barrel is placed to the right of the emergency shower station to wait to be washed/rinsed out. Take chemical rack ramp from the chemical storage rack area and the barrel jack from its storage position next to the upstairs restroom and send both down on the small elevator. Take the ramp and jack to back room chemical storage area, carefully load full barrel of bleach on jack and move it past the end of the chemical storage rack/spill tray (reverse it just prior to passing the end of the tunnel). Return and bring ramp to end of storage rack/spill tray and place ramp parallel to wall. Carefully maneuver full bleach onto storage rack/spill tray and remove barrel jack. Use bung starter to remove bungs from barrel and carefully insert bleach tubes into the new bleach barrel. Take PPE off and wash hands thoroughly, note action on the chemical and washdeck daily logs. Return ramp and barrel jack to proper positions upstairs. Resume washing operations.

P.M. washers’ most common task will be using the chemical KONITE (alkali) to each load of blue kitchen rags when they reach step 3 of the wash cycle. After starting the 135 washer/extractor with kitchen rags put on proper PPE, open KONITE bin and get ¼ scoop of KONITE. Open chemical port located on upper right hand side of the washer/extractors and carefully empty KONITE into it. Make certain all the KONITE enters the washer/extractor. Close the chemical port, return scoop to KONITE bin, ensure bin is tightly closed, remove PPE, and then wash hands thoroughly. Resume washing operations.

Other chemicals in use for the back deck are; Exec 120, this is a concentrated detergent used as “back up” in case the Aero Jet system goes down (this is a concentrated detergent DO NOT use more than ¼ scoop in a 135 or 95 load) (in the 480 or 700, ½ scoop per side per load), DO NOT use it any other time unless directed by your supervisor. Oxacilic Acid is used in stain loads. Chorezee is dry chlorine bleach most often used on stain loads. So-White is a whitener/softener also mainly used on stain loads. Rock salt is used on dye loads. These chemicals are all stored in marked tubs on a rack next to the 700 washer/extractor. This rack should be kept neat and free of clutter, (such as ID tags or used gloves). If you are using one of these chemicals and notice the level is getting low, please make a notation on the washdeck daily log and notify the washdeck supervisor.

Make sure to return the chemical scoops to the correct tub. Keep the lids on these tubs tightly fastened and clean any spillage up immediately. Most small amounts can be hosed into the drain ditch under the back deck machines. Larger spills require sweeping up and disposing of in proper trash receptacle. MSDS sheets for these, and all other chemicals here at the laundry are located on the washdeck next to the main dock door, upstairs on the side of the Aero Jet unit, and in the main office.

Remember to treat all chemicals with respect and ask for clarification or further training if you feel you need it. For more information on chemicals see Attachment #1 Chemical Tracking.

1. CHEMICAL SPILL TRAINING As Assigned.

C. EQUIPMENT: LOCK OUT/TAG OUT AND OUT OF ORDER signs are for the safety of everyone. ONLY the team member who placed the sign, or locked out the equipment may remove it. They should inform the team members/supervisors when equipment is back on-line.

At start of shift ensure both exhaust fans, one behind the tunnel, one behind the 480 lbs Milnor washer/extractor are on. These fans must be on whenever we are open, do not shut them off to try adjusting the temperature for weather conditions!

Be aware of pinch points, for example, the rollers clean linen discharge over from the tunnel press; do not place your hands through these. Use care when opening or closing machines and when machinery is involved in transferring material.

Beyond your plant wide safety training there are some specific safety concerns in the washing area, such as wet floors/flooding. There is always the possibility of water on the floor; you need to use caution when walking on these surfaces, as they may be slippery. If there is water on the floor it is your responsibility to make sure the proper signage is in place and the excess water is either squeegeed into a drain trough or mopped up. Failure to clean up excess water on the floor can lead to an injury to you or another team member.

Washers should know the location of Emergency stops (Red knobs about 1” by ½”); these are operated by simply pushing them in. To release and return equipment to operational they must be rotated in the direction indicated while pulling out on it. On the tunnel they are located:

a. On Milnor Control Panelb. Below Load Chute, on window sidec. Window side of #7 Pocketd. Sort/discharge side of #7 pocket

There are five E-stops on the press: One on each corner and the fifth next to window side access door. There is an Emergency stop wire operated by pulling it running down both sides of the loading and discharge conveyors.

The tunnel washer is entered only by personnel trained in confined space entry only after completing a confined space entry plan and with all safeguards in place.

Use care when going up or down the movable stairs at the front of the tunnel. Exercise caution when clearing “blocked photo eye fault” from these stairs, at no time shall you lean out over the feed hopper of the tunnel!

Do not sit on or climb over the yellow safety rails that are in place to protect equipment.

When handling chemicals stop and think through everything you need to do before starting. Always wear the proper Personal Protective Equipment when working with chemicals. (See section A. Chemical Handling)

Blocking of fire/safety lanes at any time is unacceptable. A fire or safety lane is an opening big enough to move a standard bin through. Safety lanes of concern to washdeck personnel are; from the main dock fire door past the front side of the tunnel to the main floor area, from the rear (press) area of the tunnel to and past the doorway leading to the dryer area and into the main production area, through and past the back deck machines to the washdeck dock door, past the sorting area between the front and rear of the tunnel. At no time is it acceptable to block access to any electrical panel (marked with yellow paint on the floor), fire alarm pull boxes, fire extinguishers, emergency eyewash stations, or stairwells. Nor should anything be placed or stored as to block the passage around the back side of the tunnel or in a way to hinder access to the washdeck chemical storage/pumping area. Blocking any of these openings is a direct violation to the Fire Marshals office and Oregon OSHA and will be subject to disciplinary actions up to and including termination.

Poor housekeeping and lack of organization leads to safety concerns and slow production. Keeping your work area organized throughout your shift will help you perform your tasks safely and efficiently, assist in identifying priorities and in maintaining customer identification. It is a good practice to do a quick walkthrough after breaks and lunches to stay organized and check washdeck operations. Basic housekeeping is part of a washer’s duties; along with keeping your work area organized you should pick up any debris or loose material and place in the appropriate containers/bins. Customer material identification cards/tags not in use should be returned to the rack near the main dock door.

D. PERSONAL PROTECTIVE EQUIPMENT (PPE): Gloves are required at any time you are loading soiled linen into a washer. Gloves will be of latex or rubber and will not have any tears or holes. If you have been issued a pair of rubber gloves and they become compromised with a tear or hole, immediately bring those back to

the AGM for a replacement pair. If you choose to use latex gloves, replace them at first sigh of tearing, or any time you take them off. Always use latex gloves when loading kitchen rags or blood loads. Do not re-use latex gloves, dispose of them in proper trash receptacle when finished with them. To avoid cross contamination, remove gloves before handling clean linen. Chemical resistant gloves are to be worn any time you are handling chemicals.

A face shield is required when you are performing a blood load; stain load, or handling chemicals. The face shield shall be clean and free of any cracks in the lens. If at any time your face shield becomes compromised, please see your supervisor for a replacement. It is your responsibility to make certain that your face shield is taken care of at all times.

A chemical apron will be used any time that you are performing a blood load, stain load, or handling chemicals. The apron will help prevent any contaminants or chemicals from getting on your clothing. If at any time your apron becomes compromised, please see your supervisor for a replacement. It is your responsibility to make certain that your apron is taken care of at all times.

If in doubt about the proper PPE that is required to perform a task, check with your supervisor or the safety committee leader.

3. PROCEDURE WASHING OPERATIONS

A. STARTING YOUR SHIFT: Team members are expected to be at their work stations, in uniform, at or before their start of shift time. You are expected to be productive at all times, focusing on reaching or exceeding production goals. Go about your duties with a sense of urgency and a positive attitude that promotes team work. After checking tunnel chemicals and opening washdeck daily log (See attachment #3) you are ready to begin washing operations.

Take note of the “washer run list” (see Attachment #5), do a walkthrough of the washing area being alert for any possible safety hazards. Check that the hot water and steam line valves behind the front end of the tunnel are in the “open” position and the fan is on. Look for material that needs to be run as soon as possible, and/or general availability of material. Check on the number and types of bins and slings available, and organize where needed to line up your priorities. Continue your walkthrough in the back room; bring needed material out with you.

Turn (unload and load) the 95 and 135 lb washer/extractors. Make sure the kitchen rags are done, if not they are your first priority on the back deck. Otherwise refer to the washer run list or your supervisors’ verbal instructions. If the needs of the laundry require the material from the 480 or 700 washer/extractors, turn them. Once the back deck is running and loads entered in the washdeck computer, begin tunnel operation. Try to remember the most successful operators are the team members who are thinking several pockets ahead.

If white table linen has been run and left overnight in 480 or 700 run it with the ‘new item’ card before removing for processing. This will help keep it from wrinkling badly when run.

B. PROPER BIN AND SLING USAGE: Throughout your shift using the correct bin/sling is vital to keeping production throughout the laundry flowing smoothly. Bins are clearly identified as either ‘clean’ or ‘dirty’ and intended for use only with that material. Always inspect bins and slings for debris and/or material that could contaminate clean linen placed in them.

‘Clean’ bins, often referred to as “flat” bins are of several colors (blue, brown, dark grey, and purple are the most common). They can be used with or without a sling depending on the material going into them. Never allow soiled linen to be placed in a ‘clean’ bin. Terry cakes coming from the tunnel goes into ‘terry carts’ these are the blue steel racks with ring slings in them. Avoid using slings in ‘dirty’ bins for clean material whenever possible. Always check slings for rips and tears that could present a safety hazard. If you find a sling that may not be safe to use, pull it and refer it to maintenance.

Material from the back deck machines goes into bins/slings appropriate to its destination. Most loads in the 480 and 700 washer/extractors are pulled into clean bins without slings. 95 and 135 loads going to the Braun Ironer

and not being ‘bumped’ are not put into slings. Loads from the 135’s or 95 going to the dryers can be placed in a white ‘dirty’ bin with a sling. See Material Handling Matrix.

MATERIAL HANDLING MATRIXPROPERTY IDOR TYPE

MATERIAL & AMOUNT BIN/SLING MOVE TO

HILTON SHEETS 2 Cakes FLAT w/SLING DRYERSHILTON PILLOW CASES Up to 3 Cakes CLEAN w/SLING DRYERSWESTIN SHEETS 2 Cakes FLAT w/SLING DRYERSWESTIN PILLOW CASES Up to 3 Cakes CLEAN w/SLING DRYERS

SUITE DREAMSSHEETS 2 Cakes 2 Pockets 480 / 700

FLAT NO SLING IRONERS

POOLED (DT)SHEETS 2 Cakes 2 Pockets 480 / 700

FLAT NO SLINGIRONERS

QUAY FLAT SHEETS 2 Cakes FLAT NO SLING IRONERSQUAY FITTED SHEETS 2 Cakes CLEAN w/SLING DRYERSQUAY PILLOW CASES ALL CLEAN w/SLING DRYERSKELSO FLAT SHEETS 2 Cakes FLAT NO SLING IRONERSKELSO FITTED SHEETS 1 Cakes CLEAN w/SLING DRYERSKELSO PILLOW CASES ALL CLEAN w/SLING DRYERSEMBASSY) PILLOW CASES 1,2,3 Cakes CLEAN w/SLING DRYERS

POOLED (DT)PILLOW CASES 2 x 135 or 95 2 Pockets 480 / 700

CLEAN w/SLING DRYERS

POOLED ALL TERRY 3 Cakes TERRY CART DRYERSWESTIN ALL TERRY Up to 3 Cakes TERRY CART DRYERSHILTON/EMBASSY RUGS & ROBES Up to 3 Cakes TERRY CART DRYERS

ALL PROPERTIESMISCELLANEOUS BEDDING Up to 2 x 135 or 95 2 Pockets 480 / 700

FLATFLAT w/SLING

DRYERS

ALL PROPERTIESECRU TERRY Up to 3 CakesPOOL TOWELS

TERRY CARTCLEAN w/SLING

DRYERS

ST VINCENT

SHEETS Up to 3 CakesTERRY Up to 3 Cakes

MISC 2 x 135 OR 95

FLAT BINTERRY CART OR CLEAN w/SLINGFLAT BIN

DRYERS

THE CLUB ALL ALLTERRY CART OR CLEAN w/SLING

DRYERS

C/HECRU TERRY & SHEETSWHITE TERRY & SHEETSBED SPREADS & MISC

FLAT BIN DRYERS

EMBASSY SUITESDARK DININGGOLD DININGWHITE DINING

FLAT BIN IRONERS

POOLED (DT, ETC)TABLE 2 Pockets 480 / 700 LINEN

FLAT IRONERS

POOLED (DT, ETC) NAPKINS 2 x 135 or 95 FLAT IRONERS

POOLED (DT, ETC)KITCHEN RAGSHOUSEKEEPING RAGS ALL

CLEAN w/SLING DRYERS

ALL PROPERTIES BANQUET MATERIAL ALL FLATTO PRESSAREA

ALL PROPERTIES TABLE SKIRTS & ALL FLAT DRYERS

DINING MISC (UNIFORMS)

Take the time to place bins of clean material in an orderly manner. Remember not to block fire/safety lanes at any time. If challenged for space move material to an alternate area, check with a supervisor if you need direction.

After emptying bins of soiled linen it is your responsibility to move the bins to where they will be needed next. Often the sorters will ask for empty bins to refill with soiled linen. Larger ‘flat’ type dirty bins (mostly green fiberglass) are stored in the area to the right of the wash deck/dryer area door. White dirty bins are stacked (space permitting) from the pole near the back end of the tunnel towards the back deck area. Tall bins are placed on the small elevator and sent upstairs. Short bins are placed in the area behind the Braun and Jensen next to the water storage tanks. Other miscellaneous bins are put where accessible to the team members most likely to need them. Do not allow emptied bins to clutter your work areas or create safety hazards. Always maintain control of bins while moving them, be aware of other team members and equipment and take care not to run into them. At no time shall you push and release bins’, doing so is an unsafe act that will not be tolerated.

Refer to the Material Handling Matrix for when to use a sling. Terry Carts always have a sling in them; take care to keep the hook straps to the outside when placing material in them. Other slings are stored on the horizontal bar of the pole near the back end of the tunnel. Normally the dryers hang them up when they return them to the wash deck, however if you find one needing to be hung up, place all 4 hook strap openings over the bar then lift the double loop of the cord from the bottom of the sling and place over the bar keeping it neat and accessible.

When using slings with bins, place the excess cord under the sling as close to center as possible, then pull the hook straps over the corners keeping the sling as centered as possible. This allows the dryers to lift the material cleanly and safely.

Always send bins belonging to outside accounts such as C/H, and The Club upstairs so they won’t be mistakenly used for other jobs. Try to accommodate requests for empty bins by other team members in a fair and timely manner.

Slings should be washed at least once a month when possible. Load dirty slings into either the 95 or one of the 135’s, and wash on white towel formula. Try to make sure that the dryers know that they are a priority to dry.

C. OPERATING THE TUNNEL WASHER: Our Tunnel is a Continuous Batch Washer (CBW) manufactured by MILNOR. It’s safe and efficient use is the cornerstone of our washing operations. At peak operating efficiency it is capable of washing upwards of 2,500 pounds of material per hour (18 pockets X 128-142 pounds each). We don not expect 100%, rather we expect a certified washer to maintain 15 pockets or better per hour which is approximately 83% efficiency.

There are several areas/components making up the Tunnel; first, the main work station at what is known as the ‘front’ of the Tunnel where the CBW control panel is and you load the material into the pockets of the conveyor (loading system). The area/component you send the most time at next is at the ‘back of the Tunnel where the cakes come up the discharge belt and onto the rollers. You also need to know how to operate the press controls, check and clear the load chute, and monitor the chemical delivery system. In addition to knowing how to operate the Tunnel you should have basic knowledge of how the components interact.

Your main work station is at the ‘front’ of the Tunnel. Before operating the Tunnel ‘log on’ by placing your initials and time on the Washdeck Daily Log (do not log off unless someone else is going to run the Tunnel, do not log off for breaks. This is where you will input customer code and correct wash formula on the computer and load the soiled linen onto the conveyor. The conveyor moves forward each time the Tunnel transfers and drops a ‘pocket’ in the load chute filling the first pocket of the Tunnel where the actual wash cycle begins. Each transfer moves the loads to the next pocket until they are transferred into the press. After the press cycles the cake of clean linen is discharged up the conic belt onto the rollers where you will place it in the appropriate bin/sling. This sequence is repeated until washing operations are finished.

When you have checked the chemicals, water & steam valve, checked the press is on and ready to receive (See section on Press Operation), placed the linen you will begin with near the front of the Tunnel, and have the correct bins/slings for clean linen ready. You begin by checking the control panel on the Mentor Controller. The green lights near top center and mid-panel should both be lit. Load device switch in upper right set to the right, and the Operator Hold switch located in the middle/right set to the right for continuous operation.

You then move your attention to the display on the Milnor Operations monitor, Tunnel should be shut off, check the lower right hand corner. When Tunnel is in shut off, a red circle with diagonal slash through it will be displayed. If not, click on File and select shut down or press Ctrl K on keyboard. The CBW display near center shows the wash formula and customer code for each pocket. Pocket 1 of the Tunnel is next to the load chute, and counts back to pocket 7 which is next to transfer in to the press. Below each pocket is information on weight and temperature. Under this section a window labeled ‘System, SS press’ displays the press status, with Tunnel off and press ready it should read ‘waiting for load’. The loading system display is four pocket sections, 4 being the pocket next to load in to the first pocket of the Tunnel, then counting back to the first pocket (with the scale) that is waiting to be loaded next by operator.

Do not turn Tunnel computer off! A supervisor or maintenance person must perform this task. Do not attempt to open any files or perform any other tasks other than those you are authorized and trained for on this, or any other computer. Doing so may lead to lose of data and or programs and may result in disciplinary action up to and including termination.

To set wash formula, click on ‘List of Formulas’ and select correct formula for material to be loaded click load. Next click on ‘List of Customers’ and select customer code click load. Wearing PPE, position bin of soiled linen near base of conveyor and load 135 lbs of linen into the open pocket of the conveyor. Actual weight is shown on Operational Display upper center, next to Desired weight. Pockets are to be loaded at 135 lbs, (118 is the minimum 140 the maximum). Running under and over weight pockets can lead to damage of the machinery and is cause for disciplinary action. Turn the Tunnel on by clicking on file and selecting Start CBW or by hitting Ctrl D on the keyboard.

When the ‘Count’ display (lower right) reaches 18 of 18 the red light on the ‘Christmas tree’ located mid-way up the conveyor will flash and several ‘beeps’ will sound. The Tunnel will then transfer each pocket forward one position. When the conveyor stops moving you may load the next pocket, there is no need to reset the wash formula or customer code until material or customer changes.

With your next pocket loaded, observe the press status, if cake is discharged, or ready to, move to the back of the Tunnel and clear it off the rollers by placing it in the correct type of bin or sling. There is time before or between discharge and the next transfer to perform tasks that support Tunnel operations.

When you move clean linen to the designated areas take the time to leave it neatly, remember not to block fire/safety lanes at any time. Teamwork is essential to smooth production and we are all responsible for making the next step in the process flow as smoothly as our own.

Every time the Tunnel transfers the ‘Load Chute Photo Eye Blocked’ message will come on the display. If this message does not go off within the time it takes to load the next pocket. You will need to go up the portable steps and clear the piece(s) of material that has hung up. Most often this will be a sheet, make sure you are stable, hold on with one hand, then reach through the plastic on the side of the loading chute and grasp the material. If you can not reach the material get the metal hook to free it. A firm tug will almost always loosen the material and let it fall into the first pocket with the rest. Occasionally you will have to go to the top when a piece of material is caught on the conveyor separator. Never lean out over the loading chute. If necessary get the metal hook to free the material.

Observe the Press System window after transfers also, it should move from ‘waiting for load’ to display the progress of the pocket being pressed. If it continues to read ‘waiting or load’ turn the Operator Hold switch on and proceed to the press, use the press key (leave hanging on press) to open the access door and check for a load. This can happen without the press fault alarm (and flashing amber light) being on. If there is a load in the press refer to the section on Press Operation.

Material is run in series, depending on type, it is essential to maintain established practices here. Terry is run in multiples of 3’s, up to 9 pockets. Sheets are run in multiples of 2’s, up to 8 pockets. We place 3 cakes of terry in a Terry Cart, 2 cakes of sheets in a bin (with or without a sling). Miscellaneous items such as bath rugs and pillow cases are run according to the amount of material. For instance, there is seldom more then 1 pocket of Westin pillow cases yet almost always 2 to 4 pockets of Hilton. Run them as such and place them in Terry Carts or a small bin with a sling depending on how many there are. Normally we run 9 terry and 6 sheets then repeat. Do not mix material from different accounts.

All Hilton, Westin, and fitted sheets from Kelso or Quay are placed in a sling to go to the dryers. All other cakes of sheets coming out of the Tunnel must be ‘pulled’. This is the washer’s responsibility and must be done correctly. When the press discharges a cake of sheets needing pulling the washer should try to be on hand at the back of the Tunnel. With a ‘flat’ bin ready move the cake to the edge of the rollers, holding the cake in place with one hand separate the sheets in the cake and let them fall into the bin. The idea is to ‘pull’ the cake of sheets apart so the processors can easily remove the sheets when feeding them into the Chicago. Failure to pull cakes of sheets correctly can lead to disciplinary action.

Choosing the best material to run is based on priorities. Beginning with whatever is on the washer run list, material requested as soon as possible by a supervisor, or depending on availability of material and the correct bins and slings. It is the washers’ responsibility to use their time productively and this includes making the best choice at the time on which material to run. Choice should be based on material availability, bins and slings on hand, and any other factors you find relevant. Remember, if nothing else, run Hilton sheets and/or bath towels. We will always need them. Look in the back room to see how much (and of what) is available and make a choice. For instance if there are several bins of bath mats and only 1 or 2 of bath towels deciding to run a series of the bath mats first before the towels would be logical. You do not need to go find a supervisor to ask what to run next.

If material is limited . . . say not many sheets but a lot of terry, decrease the number of pockets of sheets to terry ratio. Say maybe 4 sheets to 9 terry. This still breaks up the formula cycle and keeps production moving forward. If you see a need for bins/slings not available step to the dryers and ask them to try to get you what you’ll need. Remember a successful Tunnel operator is thinking 6 to 8 pockets ahead. By thinking ahead you will keep the laundry flowing and help yourself meet production goals.

Normally Westin is ran all together as soon as possible after the sorters finish it, this is because all Westin material is returned the following morning. The recommenced running order for Westin is:

1. Robes2. Washcloth/hand towels (because they can be placed in a bin for the dryers together3. Pillow cases4. Bath towels5. Bath mats6. Sheets

Remember to get any material that does not fit in a pocket to the back deck and into the small machines as soon as possible so it all can be placed in the bins coming out of the Tunnel. Make sure to keep the material marked and if there is a second washer notify them of the need to do the leftover Westin as soon as possible. Make sure to keep the material marked to prevent it from being mixed with other material.

Westin does not take priority over available material needed to finish that days orders but should follow as soon as possible afterwards.

When running Quay or Kelso’s bone colored material it is best to get all from one washed (Tunnel and back deck) before beginning the other. This is because it is very important not to get these accounts material mixed up. It appears the same but belongs to the specific hotels.

To achieve and maintain washer certification a washer will need to be able to demonstrate a proficiency in making choices without relying on constant supervisory input. You may not always make the ‘best’ choice but know why you choose the material running order you do. If unsure of how to proceed you can shorten the series

ratios until a supervisor comes through and then ask them. The most practical solution is usually to run what you have the correct bins and slings for. We will always need Hilton sheets and bath towels.

While operating the Tunnel try to avoid using the operator hold switch. A successful Tunnel operator should be able to run the Tunnel for extended periods without shutting it off or using the operator hold switch.

When you do shut down wait for the count to reach at least count 3 of the cycle so there is water on the material in pocket #1. Click on file and select CBW stop. Anytime the Tunnel is not going to be operating for more than 15 minutes the press should be shut off.

Get a routine going, for example; with all switches ‘on’ after a transfer, check load and formula setting, load pockets, walk to back room for next material. Drop off bin at front of Tunnel, walk to back of Tunnel and remove cake from rollers (remove to dryer area if necessary), make sure your next bin/sling is ready then return to front of Tunnel as conveyor moves and repeat sequence. Vary as needed and practical. You will find that getting a routine that suits you will help you achieve higher production and minimize slowdowns.

This is a typical Start of Shift run list for the Tunnel:1. 6 Hilton Sheets2. 6 Bath Towels3. 3 Bath Mats4. 6 Hilton Sheets5. Hilton Tower Rugs & Robes (all)6. 9 Bath Towels7. Hilton Pillow Cases (all)8. 6-9 Hand Towels & Wash Cloths9. 6 Hilton Sheets10. Westin (running order as posted)11. Embassy Rugs & Robes12. Embassy Patterned Pillow Cases13. 6-9 Bath Towels14. 6 Hilton Sheets15. 6 Wash Cloths & Hand Towels16. 6 Bath Mats

This list is a general guideline that covers approximately 6 hours of Tunnel operations. It is not always going to be possible to adhere to as the needs of the laundry change daily depending on the volume of orders and availability of material. As a washer you need to be ready to respond to changes in the general running order in order to meet the needs of the laundry.

Make sure you log off the Tunnel on the wash deck daily log when any other team member relieves you.

Press Procedure? Double cake issue? Resolution.

D. BACKDECK WASHING OPERATIONS: Keep the back deck area organized and neat. It is all team members’ responsibility to stay on top of basic housekeeping on the back deck. Keeping your work area organized is also a safety issue providing for safe and efficient moving of material on and off the back deck. It allows you and any other personnel to find and set priorities for materials that are to be run.

Washers are expected to make efficient use of the back deck machines. Learning to assign priorities to available material and length of wash cycles is vital to doing so. It is important even if you are working by yourself to keep the three smaller machines running as much as possible. They provide processors material for the Braun and finish linen for daily return orders.

Check the back room for material that needs to be run in the 95 or 135’s at the start of your shift. Follow supervisors directions in getting material out they ask for, such as ‘daily’ napkins.

When there are two washers on a shift the back deck machines should all be running before assisting the Tunnel operator by ‘busting cakes’, lining up bins and slings, or staging material.

1. 95 LB MILNOR WASHER/EXTRACTORThis machine is known as “the 95”, it is located on the left as you enter the Backdeck area. Remember to check the Washdeck Matrix if unsure of which washer/extractor to use for different material. The ‘95’ does not get steam; because of this we do not run any napkins, table linen, or rags in it.

2. 135 LB MILNOR WASHERS/EXTRACTORSThere are two of these machines, known as ‘the 135 #1, 135 #2’ they are located on the far wall of the back wash deck. The 135’s can wash all and any small items needed.

3. 480 LB WASHER/EXTRACTORThis machine is known as ‘the 480’, it is located on the far wall of the wash deck, the third washer in line. The 480 can wash all sheets (except HILTON) all table linen (except NAPKINS). Please refer to the Back Deck Machine Use Chart.

4. 700 LB WASHER/EXTRACTORThis machine is known as ‘the 700’, it is located on the far wall of the wash deck, the last washer in the line. The 700 can wash all sheets (except HILTON) all table linen (except NAPKINS). Please refer to the Back Deck Machine Use Chart.

WASHERS TRAINING CHECK LIST

SAFETY TRAINING

PROPER USE OF MACHINES

RUNNING OF THE TUNNEL

RUNNING OF THE BACK DECK

PUMPING OVER CHEMICALS UPSTAIRS

PUMPING OVER CHEMICALS DOWNSTAIRS

PROTECTIVE PERSONAL EQUIPMENT USAGE AND PROCEDURES

WASHING CHEMICAL BARRELS CORRECTLY

STAIN LOAD PROCEDURES AND CHEMICAL USE

BLOOD LOAD PROCEDURES

DYE LOAD PROCEDURES

CHECK RECLAIM ON/OFF

PROPER CHEMICAL STORAGE

TRAINER _________________________________________________

TRAINER__________________________________________________

DATE____________________________

DOUBLETREE CENTRAL LAUNDRYWASHDECK CERTIFICATION

DATE: ________________________

RE: ___________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

QUANTITY:CBW TUNNEL: POCKETS LOADED: _______________________

POUNDS: ________________________________________________________________________________________________________________

______________________________________________________________________________

_____________________________________________________________________________BACK DECK: 1 COMPLETE TURN, UNLOADING AND LOADING,

95#, 135#(X2), 480, 700 WASHER/EXTRACTORS.TIME: _________________________________

POUNDS: _________________________________TOTAL TIME: __________TOTAL POUNDS: _____________TOTAL POUNDS PER HOUR: ______________________

QUALITY/COMMENTS: ________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

______________________________________________________________________________

CERTIFICATION BY: _____________________________________

_____________________________________

POSITION: ________________________________________

TEAM MEMBER SIGNATURE:________________________________DATE:____________

HOUSEKEEPING INVENTORYWHAT TO COUNT IN TUNNEL

PLACE ‘NOT COUNTED’ SIGNS ONALL HILTON SHEETSALL QUAY & KELSO SHEETSALL SUITE DREAMS SHEETSTOWER AND EMBASSY ROBES & RUGS

NOT COUNTED – NO SIGN ONALL WESTONOUTSIDE ACCOUNTS (C/H & THE CLUB)

PLACE ‘COUNTED’ SIGN ON, RECORD ON TUNNEL INVENTORY FORMALL POOLED TERRYALL DOUBLETREE SHEETSALL PILLOWCASES

IF YOU ARE NOT SURE PLEASE CHECK WITH SUPERVISOR.