DOT TESDA TIBFI - Amazon S3 · ACCSTP Qualification Title Certificate II in Housekeeping CORE AND...

DOT TESDA TIBFI

Awareness Seminar on ASEAN MRA on Tourism Professionals

One Tagaytay Place Hotel and Suites, Tagaytay City 29 June 2015

What is the ASEAN MRA on Tourism Professionals

ASEAN MRA on Tourism Professionals Awareness Seminar

The ASEAN Mutual Recognition Arrangement

(MRA) on Tourism Professionals was signed by

the ASEAN Member States on January 6, 2009 in

Hanoi, Vietnam.

Thailand signed on November 09, 2012.

MRAs


Mutual Recognition Arrangements

are arrangements between two or

more parties to mutually recognize

or accept some or all aspects of

one another’s conformity with

assessment results

MRA Objectives


To facilitate mobility of Tourism Professionals/ Workers;

To exchange information on best practices in competency-based education and training for Tourism Professionals; and

To provide opportunities for cooperation and capacity building across ASEAN member countries.

MRA “infrastucture”


REGIONAL LEVEL

1. The ASEAN Tourism Professional

Monitoring Committee (ATPMC)

2. The ASEAN Tourism Professional

Registration System (ATPRS)

NATIONAL LEVEL

1. The National Tourism Professional

Board/Agency (NTPB)

2. The Tourism Professional Certification

Board (TPCB)

The ATPMC


Consist of ASEAN

National Tourism

Organizations (NTOs)

and appointed

representatives from

the National Tourism

Professional

Boards(NTPBs)

MRA on Tourism Professionals

Schematic outline of a mechanism to support an MRA

Legend:

• ATPMC – ASEAN Tourism Professional Monitoring Committee

• ATPRS – ASEAN Tourism Professional Registration System

• NTPB – National Tourism Professional Board (National level)

• TPCB – Tourism Professional Certification Board (National level)

Comparability of

Common ASEAN Tourism Curriculum

(CATC) - ASEAN Common Competency

Standards for Tourism Professionals

(ACCSTP) and

Competency Standards (CS) /Training

Regulations (TRs): Housekeeping

COMPARABILITY OF QUALIFICATIONS FRAMEWORK

ACCSTP FRAMEWORK VIS-À-VIS PHILIPPINE QUALIFICATIONS

FRAMEWORK

ACCSTP Framework Philippine Qualifications

Framework (PQF)

Diploma

Certificate IV

Certificate III

Certificate II

(Incorporating Certificate I)

National Certificate (NC) III

National Certificate (NC) II

Advanced Diploma

National Certificate (NC) I

DOCTORAL & POST

DOCTORAL

POST BACCALAUREATE

BACCALAUREATE

DIPLOMA

National Certificate (NC) IV

L8

L7

L6

L5

L4

L3

L2

L1

L5

L4

L3

L2

L1

L7

L6

L8

COMPARABILITY OF QUALIFICATIONS

ACCSTP VIS-À-VIS PHILIPPINE QUALIFICATION

FOR HOUSEKEEPING NC II

ACCSTP Philippine Qualification

Diploma of Housekeeping

(Supervision and Administration)

Certificate IV In Housekeeping

(Guest Services Supervision)

Certificate III In Housekeeping

Certificate II In Housekeeping


Housekeeping NC IV

Housekeeping NC III

Housekeeping NC II

Advanced Diploma of Housekeeping

(Management)

COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE NATIONAL

COMPETENCY STANDARDS (CS)/ TRAINING REGULATIONS:

PACKAGING FOR CERTIFICATE II/NC II IN HOUSEKEEPING

CATC / ACCSTP PHL National CS/TR

Core and Generic

Competencies

Basic Competencies

Core Competencies

Elective Competencies

Common

Competencies

Functional

Competencies




CATC ACCSTP NATIONAL CS/TR

Core and Generic

Competencies

Core and Generic

Competencies

Basic Competencies

Common Competencies

Functional Competencies In addition to the Core and Generic Competencies ten (10)

competencies from the Hotel Services (Front Office and

Housekeeping) Competency Standards Menu with at least six (6) from

the following clusters:

• Housekeeping

• Security Services

And

At least two (2) competencies from one or more of the following

Clusters:

• Common Core Competencies

• Customer Service, Sales and Marketing

Core Competencies


In all cases selection of Functional Competencies must reflect the

intended Job Title, local industry requirements and the Certificate

Level.

ACCSTP

Qualification Title

Certificate II in Housekeeping

CORE AND GENERIC

COMPETENCIES

TESDA TRAINING REGULATION

HOUSEKEEPING NC II

D1.HOT.CL1.01 - Work effectively with

customers

500311106 - Work in team environment BASIC

D1.HOT.CL1.02 - Work in socially

diverse environment


D1.HOT.CL1.03 - Implement

occupational health and safety

procedures

500311108 - Practice occupational health and

safety procedures

TRS311204 - Perform workplace and safety practices

BASIC

COMMON

D1.HOT.CL1.04 - Perform clerical

procedures

500311105 - Participate in workplace

communication BASIC

D1.HOT.CL1.05 - Promote products

and services to customers

TRS311201 – Develop and update industry

knowledge COMMON

D1.HOT.CL1.06 - Manage and resolve

conflict situations

TRS311205 - Provide effective customer service COMMON

D1.HOT.CL1.07 - Perform basic First-

Aid procedures


safety procedures BASIC

D1.HOT.CL1.08 - Perform child

protection duties relevant to the

tourism industry

TRS311204 – Perform workplace and safety

practices COMMON

D1.HOT.CL1.09 - Speak English at a

basic operational level


communication BASIC

FUNCTIONAL COMPETENCIES

HOUSEKEEPING

D1.HHK.CL3.01 - Provide

housekeeping services to guests

TRS5123111 - Provide Housekeeping Services to

Guest CORE

D1.HHK.CL3.02 - Clean public areas,

facilities and equipment

D1.HHK.CL3.03 - Clean and prepare

rooms for in-coming guests

D1.HHK.CL3.04 - Maintain and

operate an industrial laundry

TRS5123115 - Clean public areas, facilities and

equipment CORE

TRS5123112 - Clean and Prepare Rooms for

Incoming Guests CORE

- Not practice in industry

D1.HHK.CL3.05 - Launder linen and

guests’ clothes TRS5123114 - Laundry Linen and Guest Clothes CORE

D1.HHK.CL3.06- Provide valet/butler

servicec TRS5123113 - Provide Valet/Butler Service CORE

D1.HHK.CL3.07 - Clean and maintain

industrial work area and equipment -

Not applicable since

laundry is being

outsourced by industry

SECURITY SERVICES

NOTE: The competencies under this cluster is not applicable / performed by Housekeeping

NC II level except for “Manage intoxicated persons”

D1.HSS.CL4.01 - Establish and

maintain a safe and secure workplace

HCS516301 – Perform control system in the workplace

HCS516307 – Monitor activities within area of

responsibility

CORE (TR Security Services

NC I, II)

D1.HSS.CL4.02 - Maintain the

security of premises and property


responsibility


NC I, II)

D1.HSS.CL4.03 - Operate basic

security equipment

HCS516301 – Perform control system in the workplace CORE (TR Security Services

NCI)

D1.HSS.CL4.04 - Maintain the safety

of premises and personnel

HCS516308 – Enforce access control and identification

system CORE

(TR Security Services

NC I, II)

RE D1.HSS.CL4.05 - Observe and

monitor people


responsibility


NC I, II)

D1.HSS.CL4.06 - Provide for the

safety of VIPs

TRS512378 – Provide for the safety of VIP’s CORE (TR Housekeeping NC

IV

D1.HSS.CL4.07 - Manage intoxicated

persons

TRS5123122 – Deal with/Handle intoxicated guests CORE (TR Housekeeping NC

II)

D1.HSS.CL4.08 - Escort, carry and

store valuable items

TRS5123174 – Escort, carry and store valuable items

CORE (TR Housekeeping NC

III)

D1.HSS.CL4.09 - Provide lost and

found facility

TRS5123179 – Provide a lost and found facility CORE (TR Housekeeping NC

IV)

D1.HSS.CL4.10 - Plan and conduct an

evacuation of premises

HSC516310 – Enforce emergency response procedures CORE (TR Security Services

NC II)

COMMON CORE

COMPETENCIES


customers and colleagues



diverse environment




procedures

500311108 - Practice occupation health and safety

procedures


BASIC

COMMON

D1.HOT.CL1.04 - Comply with

workplace hygiene procedures TRS311202 - Observe workplace hygiene procedures COMMON


procedures 500311105 - Participate in workplace communication BASIC

D1.HOT.CL1.06 - Access and retrieve

computer-based data TRS311203 - Perform computer operations COMMON


basic operational level 500311105 - Participate in workplace communication BASIC

D1.HOT.CL1.08 - Communicate

effectively on the telephone TRS311205 - Provide effective customer service COMMON

D1.HOT.CL1.09 - Maintain hospitality

industry knowledge TRS311201 - Develop and update industry knowledge COMMON

D1.HOT.CL1.10 - Develop and update

tourism industry knowledge TRS311201 - Develop and update industry knowledge COMMON


and services to customers TRS311201 - Develop and update industry knowledge COMMON


conflict situations TRS311205 - Provide effective customer service COMMON

D1.HOT.CL1.13 - Perform basic first-

aid procedures

50031108 - Practice occupational health and safety

procedures BASIC



tourism industry

TRS311204 – Perform workplace and safety practices COMMON

D1.HOT.CL1.15 - Develop protective

environments for children in tourism

destinations

- n/a

CUSTOMER SERVICE, SALES

AND MARKETING

NOTE: The competencies in this Cluster not applicable/performed by Housekeeping NC II

level

D1.HSM.CL5.01 - Organize functions -

D1.HSM.CL5.02 - Plan and

implement sales activities or

campaigns

-

D1.HSM.CL5.04 - Develop and update

local knowledge

D1.HSM.CL5.05 - Prepare and deliver

a presentation

-

D1.HSM.CL5.06 - Establish and

maintain a business relationship

TRS311209 – Establish and conduct business

relationships

COMMON

(NC III)

D1.HSM.CL5.07 - Develop and

implement a business plan

-

COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE

NATIONAL COMPETENCY STANDARDS (CS)/ TRAINING

REGULATIONS: PACKAGING FOR CERTIFICATE II/NC II IN

HOUSEKEEPING


JOB TITLE:

Junior Cleaner

Assistant Cleaner

Cleaner

Room Maid

Assistant Public Area Cleaner

Public Area Cleaner

Public Area Attendant

Butler

Room/Cabin Attendant


Laundry Attendant

Housekeeping Attendant

Attendant

For Tourism Industry


Facilitate mobility of tourism professionals based on

the tourism competency qualification/certificate;

Enhance conformity of competency based training/

education;

Recognize skills of tourism professionals

Improve the quality of tourism human resources

(graduates ready to work in the industry); and

Enhance the quality of tourism services

“Brain drain” of trained tourism professionals

Trained TPs may choose to work overseas due to

better employment opportunities

Attrition/ loss of trained workers

Affect the service quality in the Philippines

Challenges

Need to protect national interests especially to ensure

local employment is not affected

Readiness of member states in terms of establishment

of MRA – TP system

Support of concerned government agencies on

education & training, and domestic labor policies

Implementation Issues

Comparability of

Common ASEAN Tourism Curriculum

(CATC) - ASEAN Common Competency

Standards for Tourism Professionals

(ACCSTP) and

Competency Standards (CS) /Training

Regulations (TRs): Housekeeping

COMPARABILITY OF QUALIFICATIONS FRAMEWORK

ACCSTP FRAMEWORK VIS-À-VIS PHILIPPINE QUALIFICATIONS

FRAMEWORK

ACCSTP Framework Philippine Qualifications

Framework (PQF)

Diploma

Certificate IV

Certificate III

Certificate II


National Certificate (NC) III

National Certificate (NC) II

Advanced Diploma

National Certificate (NC) I

DOCTORAL & POST

DOCTORAL

POST BACCALAUREATE

BACCALAUREATE

DIPLOMA

National Certificate (NC) IV

L8

L7

L6

L5

L4

L3

L2

L1

L5

L4

L3

L2

L1

L7

L6

L8

COMPARABILITY OF QUALIFICATIONS

ACCSTP VIS-À-VIS PHILIPPINE QUALIFICATION

FOR HOUSEKEEPING NC II

ACCSTP Philippine Qualification

Diploma of Housekeeping

(Supervision and Administration)

Certificate IV In Housekeeping

(Guest Services Supervision)

Certificate III In Housekeeping

Certificate II In Housekeeping


Housekeeping NC IV

Housekeeping NC III

Housekeeping NC II

Advanced Diploma of Housekeeping

(Management)




CATC / ACCSTP PHL National CS/TR

Core and Generic

Competencies

Basic Competencies

Core Competencies


Common

Competencies

Functional

Competencies





Core and Generic

Competencies

Core and Generic

Competencies

Basic Competencies

Common Competencies

Functional Competencies In addition to the Core and Generic Competencies ten (10)

competencies from the Hotel Services (Front Office and

Housekeeping) Competency Standards Menu with at least six (6) from

the following clusters:

• Housekeeping

• Security Services

And

At least two (2) competencies from one or more of the following

Clusters:

• Common Core Competencies

• Customer Service, Sales and Marketing

Core Competencies


In all cases selection of Functional Competencies must reflect the

intended Job Title, local industry requirements and the Certificate

Level.

ACCSTP

Qualification Title

Certificate II in Housekeeping

CORE AND GENERIC

COMPETENCIES

TESDA TRAINING REGULATION

HOUSEKEEPING NC II


customers



diverse environment




procedures


safety procedures


BASIC

COMMON


procedures


communication BASIC


and services to customers

TRS311201 – Develop and update industry

knowledge COMMON


conflict situations

TRS311205 - Provide effective customer service COMMON

D1.HOT.CL1.07 - Perform basic First-

Aid procedures


safety procedures BASIC



tourism industry

TRS311204 – Perform workplace and safety

practices COMMON


basic operational level


communication BASIC

FUNCTIONAL COMPETENCIES

HOUSEKEEPING

D1.HHK.CL3.01 - Provide

housekeeping services to guests

TRS5123111 - Provide Housekeeping Services to

Guest CORE

D1.HHK.CL3.02 - Clean public areas,

facilities and equipment

D1.HHK.CL3.03 - Clean and prepare

rooms for in-coming guests

D1.HHK.CL3.04 - Maintain and

operate an industrial laundry

TRS5123115 - Clean public areas, facilities and

equipment CORE

TRS5123112 - Clean and Prepare Rooms for

Incoming Guests CORE

- Not practice in industry

D1.HHK.CL3.05 - Launder linen and

guests’ clothes TRS5123114 - Laundry Linen and Guest Clothes CORE

D1.HHK.CL3.06- Provide valet/butler

servicec TRS5123113 - Provide Valet/Butler Service CORE

D1.HHK.CL3.07 - Clean and maintain

industrial work area and equipment -

Not applicable since

laundry is being

outsourced by industry

SECURITY SERVICES

NOTE: The competencies under this cluster is not applicable / performed by Housekeeping

NC II level except for “Manage intoxicated persons”

D1.HSS.CL4.01 - Establish and

maintain a safe and secure workplace

HCS516301 – Perform control system in the workplace


responsibility


NC I, II)

D1.HSS.CL4.02 - Maintain the

security of premises and property


responsibility


NC I, II)

D1.HSS.CL4.03 - Operate basic

security equipment

HCS516301 – Perform control system in the workplace CORE (TR Security Services

NCI)

D1.HSS.CL4.04 - Maintain the safety

of premises and personnel

HCS516308 – Enforce access control and identification

system CORE

(TR Security Services

NC I, II)

RE D1.HSS.CL4.05 - Observe and

monitor people


responsibility


NC I, II)

D1.HSS.CL4.06 - Provide for the

safety of VIPs

TRS512378 – Provide for the safety of VIP’s CORE (TR Housekeeping NC

IV

D1.HSS.CL4.07 - Manage intoxicated

persons

TRS5123122 – Deal with/Handle intoxicated guests CORE (TR Housekeeping NC

II)

D1.HSS.CL4.08 - Escort, carry and

store valuable items

TRS5123174 – Escort, carry and store valuable items

CORE (TR Housekeeping NC

III)

D1.HSS.CL4.09 - Provide lost and

found facility

TRS5123179 – Provide a lost and found facility CORE (TR Housekeeping NC

IV)

D1.HSS.CL4.10 - Plan and conduct an

evacuation of premises

HSC516310 – Enforce emergency response procedures CORE (TR Security Services

NC II)

COMMON CORE

COMPETENCIES


customers and colleagues



diverse environment




procedures

500311108 - Practice occupation health and safety

procedures


BASIC

COMMON

D1.HOT.CL1.04 - Comply with

workplace hygiene procedures TRS311202 - Observe workplace hygiene procedures COMMON


procedures 500311105 - Participate in workplace communication BASIC

D1.HOT.CL1.06 - Access and retrieve

computer-based data TRS311203 - Perform computer operations COMMON


basic operational level 500311105 - Participate in workplace communication BASIC

D1.HOT.CL1.08 - Communicate

effectively on the telephone TRS311205 - Provide effective customer service COMMON

D1.HOT.CL1.09 - Maintain hospitality

industry knowledge TRS311201 - Develop and update industry knowledge COMMON

D1.HOT.CL1.10 - Develop and update

tourism industry knowledge TRS311201 - Develop and update industry knowledge COMMON


and services to customers TRS311201 - Develop and update industry knowledge COMMON


conflict situations TRS311205 - Provide effective customer service COMMON

D1.HOT.CL1.13 - Perform basic first-

aid procedures

50031108 - Practice occupational health and safety

procedures BASIC



tourism industry

TRS311204 – Perform workplace and safety practices COMMON

D1.HOT.CL1.15 - Develop protective

environments for children in tourism

destinations

- n/a

CUSTOMER SERVICE, SALES

AND MARKETING

NOTE: The competencies in this Cluster not applicable/performed by Housekeeping NC II

level

D1.HSM.CL5.01 - Organize functions -

D1.HSM.CL5.02 - Plan and

implement sales activities or

campaigns

-

D1.HSM.CL5.04 - Develop and update

local knowledge

D1.HSM.CL5.05 - Prepare and deliver

a presentation

-

D1.HSM.CL5.06 - Establish and

maintain a business relationship

TRS311209 – Establish and conduct business

relationships

COMMON

(NC III)

D1.HSM.CL5.07 - Develop and

implement a business plan

-

COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE

NATIONAL COMPETENCY STANDARDS (CS)/ TRAINING

REGULATIONS: PACKAGING FOR CERTIFICATE II/NC II IN

HOUSEKEEPING


JOB TITLE:

Junior Cleaner

Assistant Cleaner

Cleaner

Room Maid

Assistant Public Area Cleaner

Public Area Cleaner


Butler

Room/Cabin Attendant


Laundry Attendant

Housekeeping Attendant

Attendant

Thank You

and

Mabuhay !

DOT TESDA TIBFI - Amazon S3 · ACCSTP Qualification Title Certificate II in Housekeeping CORE AND...

Documents

Transcript of DOT TESDA TIBFI - Amazon S3 · ACCSTP Qualification Title Certificate II in Housekeeping CORE AND...