Dorothy Tudor TCC LtdProject Challenge 2010

... And you actually want to “go live” with that?

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -2

...and you actually want to “go live” with that?How can:

• Project Management - PRINCE2

• Agile - DSDM Atern

• Service Management - ITIL

... work together ...

To enable on time delivery and implementation of the right products, which are also supportable and acceptable to Service Management

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -3

Dorothy Tudor

Technical Director, TCC Ltd

• Agile Project Leader Practitioner/Examiner

• DSDM Atern Coach/Practitioner/Trainer/Examiner

• Certified Agile Scrum Master

• ITIL Accredited Service Manager

• PRINCE2 Project Manager

• PRINCE2 Accredited Practitioner/Trainer

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -4

Who are TCC?

• Founded 1981

• Methods for Business Change

• Business Analysis, Agile Approaches DSDM Atern, SCRUM, PRINCE2, ITIL

• Accredited Facilitators

• www.tcc-net.com

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -5

...and you actually want to “go live” with that?

Agenda:

What is PRINCE2?

What is ITIL?

What is DSDM Atern?

How can they work together?

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -6

What is PRINCE2?

Diagram ©Crown Copyright 2009Reproduced under license from OGC

Controlling a Stage

Managing Product Delivery

Controlling a Stage

ManagingProduct Delivery

Directing a Project

SB CPSB

IP

SUDirecting

Managing

Delivering

Pre-project Initiationstage

Subsequentdelivery stage(s)

Final deliverystage

KeySU = Starting up a ProjectIP = Initiating a ProjectSB = Managing a Stage BoundaryCP = Closing a Project

... Brings a robust, mature framework for business -focused project control

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -7

Feasibility

Feasibility

The DSDM Atern Lifecycle

... Brings a robust, mature Agile framework for on-time, on budget business focused delivery

© TCC: How Agile is your Service Management? ABC 2009 -8

Features

Cost Time

Quality?

Cost Time

Quality

Features

Fixed

Variable

Traditional Approaches DSDM Atern

Variable

Fixed

MMSSCC

WWMM

On time, on budget with DSDM Atern

SERVICE

OPERATIONService Desk

SERVICE

DESIGN

SERVICE TRANSITIO

N

CUSTOMER

SERVICE STRATEGY

CONTINUAL SERVICE IMPROVEMENT

Service Requestor Incident

Operations Managemen

t

Applications

Management

Technical Managemen

t

Metrics and feedback

Metrics and feedback

Design for new / changed service

Built, tested, deployed new / changed service

New Services& SLAs

Authorizedchanges

Change Advisory Board

RFCs

Know-ledge

ExistingServices& SLAs

SUPPLIER

contract

SLAs

Service Knowledge

Management System(SKMS)

Strategy Requirements

ITIL for IT Service Management

Mind the Gap!!

... Brings a robust, mature Service management framework

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -10

Why Change?

Organisations must succeed in 2 areas:

• Running current operations (“business as usual”)

• Changing current operations to survive or compete

Projects are the means of introducing change.

Prince2 Manual 2009

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -11

So what’s the problem, introducing Change?

Not what the

customer wanted

Takes too long

Not on time and budget

Disrupts BAU

Not expected

Not tested

I hate change!

Not supportable

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -12

So what’s the problem, introducing Change?

© TCC: How Agile is your Service Management? ABC 2009 -13

LIFECYCLE PHASE

SERVICE STRATEGY

Service Catalogue Management

Strategy Generation

Service Level Management

Capacity Management

Availability ManagementService Continuity Management

Release & Deployment Management

Evaluation

Financial Management

Demand Management

Information Security Management

Supplier Management

Change Management

Service Asset & Configuration Management

Knowledge Management

Transition Planning & Support

ITIL Processes and The Project Lifecycle

SERVICE DESIGN

SERVICE TRANSITION

SERVICE OPERATION

Event Management

Request Fulfilment

Access Management

Incident Management

Problem Management

CONTINUALSERVICE IMPROVEMENT

Service Measurement

Service Reporting

Service Improvement

SERVICE STRATEGY SERVICE DESIGN SERVICE TRANSITION SERVICE OPERATION

Service Portfolio Mgt

Service Validation & Testing

© TCC: How Agile is your Service Management? ABC 2009 -14

THE PROJECT

DESIGN, BUILD, TEST,

DELIVER

Service Design Package(including functional and

non-functional requirements)

Continual Service Improvement

Service Strategy

Business Requirements

Service Design

Service Transition Package(Release)

Service Operation

Service Transition

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -15

So what’s the solution?

© TCC: How Agile is your Service Management? ABC 2009 -16

Stakeholders in a Project

© TCC: How Agile is your Service Management? ABC 2009 -17

Project Board

Business, User and SupplierProject Assurance

ProjectManager

Team Manager

Corporate or programme management

Senior Supplier(s)ExecutiveSenior User(s)

Change Authority

ProjectSupport

Project Management Team Roles

User Groups Supplier Groups

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -18

DSDM Atern Team Structure

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -19

DSDM Atern Project Level Roles

© TCC: How Agile is your Service Management? ABC 2009 -20

Project Board

Business, User and SupplierProject Assurance

ProjectManager

Team Manager

Corporate or programme management

Senior Supplier(s)ExecutiveSenior User(s)

Change Authority

ProjectSupport

Project Management Team Roles

User Groups Supplier Groups

ITIL SUPPLIERInput from:

Service Level Change SA & Configuration Capacity Availability Service Continuity Security Release

ITIL USERInput from:

Bus.

Relationship Operation Service Desk Problem Mgt

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -21

DSDM Atern Team Structure

The Solution Development Team

Service Design(Business Analyst)

Operations Co-ordinator

(Service Desk)

Systems Integrator (Release Manager)(Service Transition)

Solution Tester (Service Transition)

+ Specialists: Capacity, Availability, Security, IT Service Continuity

PRINCE2Team Manager

Service Deskare also

customers

Service Operation has developers ...

© TCC: How Agile is your Service Management? ABC 2009 -24

FeasibilityPost-Project

Pre-Project

Pilot or Warranty Period 2

A PRINCE2, DSDM Atern and ITIL Road Map

Pilot or Warranty Period 1

Pilot or Warranty Period 3

ProjectMandate

Release 1

SERVICE OPERATION

CONTINUAL SERVICE IMPROVEMENT

SERVICE TRANSITION / EARLY LIFE SUPPORT

HIGH LEVEL DESIGN DETAILED SERVICE DESIGN

SERVICESTRATEGY

SERVICE TRANSITION

Release Planning

SERVICE TRANSITION / EARLY LIFE SUPPORT SERVICE TRANSITION / EARLY LIFE

SUPPORT

IPSU

P.I.D.

CONTROLLING A STAGE & MANAGING PRODUCT DELIVERY

CP

SB

BenefitsReview

High Level Reqts

Project Brief and Approach

Release 2 Release 3 Full Live Working

SBSB SBSB

DSDM Atern Agile ... incremental ...

SERVICE TRANSITION / EARLY LIFE SUPPORT

Detailed Requirements

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -25

So What’s the Result?

If you use PRINCE2, DSDM Atern and ITIL together ...

Your plan will look differentYour roles will look different

However:The project delivers when expected Service Management know about it, they’ve shaped it The customers like it – they’ve shaped it too No shocks, no surprises!

So: your project will work better your end result will be better

and you won’t get Service management saying“...and you want to go live with THAT?”

Any Questions?

© TCC: How Agile is your Service Management? ABC 2009 -26

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -27

DSDM Atern V2

Service DesignRequirements Engineering

Application Mgmt

CapacityMgmt

AvailabilityMgmt

Information SecurityMgmt

FinancialMgmt

DemandMgmt

Service Portfolio / Catalogue Mgmt

ServiceStrategy

Service LevelMgmt

RiskMgmt

ServiceTransition

ServiceOperation

Continual Service Improvement

BusinessRelationship

Mgmt

ITSCM

Supplier Mgmt

ChangeMgmt

ConfigurationMgmt

Business Case

Roles & Responsibilities

Quality Mgmt

Progress Control

Focus on Business

need

Tailoring

Deliver On Time

Team working and

collaboration

Rich Communication Techniques

FormalisedReporting

Build Incrementallyfrom firm foundations

Learn from Experience

Manage by exception

Quality Review

Clear Process Framework

Team Empowerment

Estimating

Metrics

RetrospectivesFuture-spectives

MoSCoW Prioritization

Timeboxing

Visible Plans

ProblemMgmt Incident

Mgmt

Prototyping

Manage by Stages

Directing a Project

CommunicationPlan

Testing

Embrace Change

Clear Products

BusinessInvolvement

PRINCE2 (2009)

ITIL V3

Service Desk

Release Mgmt

Benefits Realisation

Issue Handling

Modelling

Project Assurance

ProductBreakdown Structure

Functional Roles Analysis (RACI)

Process MaturityAssessment

The Elements of PRINCE2, DSDM Atern and ITIL

Evaluation

ApplicationLifecycle

FacilitatedWorkshops

Product-basedplanning

Project Board

Closing a Project

© TCC: ...and you actually want to go live with that? Project Challenge 2010 -29

An Agile Project Plan

TIMEBOX 0

TIMEBOX 1TIMEBOX 2

TIMEBOX 3TIMEBOX 4

TIMEBOX 5

Feature1Explore &Engineer

Feature 2Explore &Engineer& Deploy

Feature 3Explore &Engineer

Feature 4Explore &Engineer

Integrate & Test Features1,2,3,4Together& Deploy Review

Explore Requirements furtherand Model

DeliveryTo Live

Feature 1 Done &Tested

Features 1 & 2Done &Tested

PrototypeSolution

Feas

Delivery

DeliveryTo Live

DeliveryDelivery

Increment 2Increment 1

Feasib-ility

Found-ations

FoundationsFoundations

PRLFeature 1 M------Feature 2 M ---Feature 3 M----Feature 4 S---

PRLFeature 1 M------Feature 2 M ---Feature 3 M----Feature 4 S---

Review

Deployment 1&2 Deployment 3 &4

(powered by DSDM Atern)