DOREEN E WILSONdoreen.dew@gmail.com www.linkedin.com/in/doreen-wilson 941-993-8051

EXECUTIVE ASSISTANTTrusted Confidant | First Point of Executive Contact | Expert Business Manager

Manages business relations and special projects at the senior executive level. Highly energetic and effective cross-functional leader, driving results across a remote, global team.

Trusted as an indispensable support individual whose opinion is sought after and valued. Often serves as first point of contact for issues needing executive attention.

Discrete when handling confidential matters. Leverages strong interpersonal communication skills to build strong coalitions across global organizational lines.

Adapts easily to changes in priorities; seamlessly manage multiple assignments simultaneously; excellent follow-through skills; ensuring meticulous attention to detail.

Expertise in: Microsoft Office Suite (PowerPoint, Word, Excel, Outlook), Lotus Notes, Verse, database administration, social and collaboration software.

PROFESSIONAL EXPERIENCE

IBM CORPORATION, Tampa, FL 2006 – Present Executive AssistantAssist line management in executing a disciplined Quality Management System with improved outcomes. Build a system of engagement that delivers highest levels of client satisfaction.

Support Director of Quality Management, providing rapid-response and custom administrative and technical data as required in regular and special operations.

Manage and create executive communications and documentations, calendar management, meeting minutes, travel arrangements, expense reporting, organization of office activities, which helps team achieve improvement on all key delivery metrics.

Edits and coordinates all senior executive presentations, coordinates key meetings and knowledge administration.

Moderate key meetings across multiple locations, providing support on pending issues to ensure timely completion.

Manage complex data and agendas for numerous meetings for over 1100 customers worldwide. Create, implement and execute a recession proof Global recognition program, presented monthly to

Senior Executives. Created a culture of quality excellence and innovation. Awarded to 135 teams and over 1000 employees.

Develop and update functional website featuring organizational structure, mission, accomplishments, practices and procedures which ensured International Standards Organization (ISO) audit readiness.

Identify technology (team rooms and cloud technology) to automate and streamline organizational processes.

Train Director, Manager and 11 team members on office technology, including collaboration and virtual meeting software; personal laptop hardware and software usage.

Serve as Team lead for special projects. Coordinates and follows up on key executive activities and projects.

Doreen E Wilson Page 2941-993-8051 doreen.dew@gmail.com

IBM CORPORATION, Poughkeepsie, NY 2001 – 2006 Executive AssistantSupported Vice President of Quality Delivery and Senior Leadership Executive to develop strategies that deploy common tools, best practices, and processes globally. Support Site Senior Location Executive in all corporate community and site location activities. Served as Administrative Team Lead for 6 Assistants.

Supported and coordinated key projects from the Vice President, Systems Development and Senior Location Executive.

Trusted to conduct extensive research on behalf of executive team to prepare, gather and proof briefing materials, agendas and decks for all executive level meetings.

Innovated new communication and management techniques for organization through use of new databases and web sites.

Interacted and communicated with internal and external senior executives on key business issues and initiatives.

Co-created and presented creativity modules for functional meetings. Received General Manager Corporate Quality Award for anti-smoking task force participation. Provided education and mentoring to administrative assistant team.

IBM CORPORATION, Fishkill, NY 1990 – 2001 Executive SecretaryInstituted and conducted all phases of office procedures and organization and coordination of projects for maximum efficiency.

Held administrative and customer facing roles over many business functions supporting senior-level executives including engineering, finance, procurement, communications, legal, manufacturing and strategic outsourcing.

Simultaneously maintained multiple calendars, keeping schedules productive and manageable. Exercised judgment when accepting invitations.

Administered expense reports and reimbursements; kept records up-to-date while simplifying processing for multiple executives and teams.

Maintained knowledge of area, procedures, systems and equipment. Prioritized workload, recognized problems, recommended solutions and implement actions. Initiated diverse correspondence, dictation and transcription.

Recruiting interface for organization (+400 employees) Produced highly sensitive/confidential legal documents Presented at new hire orientation for administrative assistants

EXTERNAL CERTIFICATIONSDutchess Leadership Program GraduateISO20001 Internal Auditor Certification

SUPPORTING PROFESSIONAL EXPERIENCEWorkers Compensation – Claims Adjuster (Florida Contractors and Construction Industry)

Engineering Advisory Board Secretary - State University of NY New PaltzVolunteer Vice Chairperson – Hudson Valley (NY) Blood Services

Board Member – Marist College, Poughkeepsie NY Business Innovation Center

RECOGNITION / AWARDSPoughkeepsie Site Morale Award - Employee morale event

Formal Award for Project Empire initiative - Administrative Lead for private investigationNumerous informal and Thanks! Award - Management and peer recognition