DOOR_Capabilities SBrandt_26Feb15

Your Preferred Training Partner

with Global Presence

“On one side there are things that are known,On the other side there are things that are unknownIn between there are always DOORs”(William Blake 1757-1827)

DOOR International

Western Canada Inc.

Stephan Brandt,Managing Director

DOOR International Western Canada Inc.Tel: 587.355.5514Cell: 403.828.4544

E-mail: [email protected]: www.DOORTraining.com

mailto:[email protected]

http://www.doortraining.com/

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EXPERIENCE

RESULTS

DOOR Model

Are You Exceeding Your Expectations?

Clients

DOOR in Numbers

• IT & Telecom• Banking and Insurance• FMCG• Pharmaceuticals

& Healthcare • Industrial

• Founded in 1981• One point of contact• Over 50 Programmes• Over 55 Countries

worldwide

• Partners In Leadership®

• IMA• Vervago• DialogueWORKS ®

• Jolles Associates

Licenses

Expertise• Over 30 Years of

experience in business• 1000 Trainers, coaches

& consultants• Quality monitoring• Strong certification

process

Business Results

Behavioral Change

Participants Feedback & Skills Improvement

ORGANIZATIONAL

TEAM

INDIVIDUAL

WILL

CAPABILITY

APPLICATION

SALE

S

E-LEA

RNING

M-LE

ARNING

INDIVIDUAL

EFFECTIVENESSLEADERSHIP& MANAGEMENT

CONSULTING

COACHING

TRAINING

ASSESSMENT

CLIENT

Experience

History & TodayExperience & Expertise

DOOR International Western Canada Inc..38 Mount Robson Close SE, Calgary, AB T2Z 2E2587.355.5514, [email protected], www.doortraining.com

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Established in 1981 in the Netherlands.

Became international in 1992.

Training provided in 35 languages.

Franchise system, today present in over 55 countries.

Delivered in over 90 countries.

Approximately 1000 DOOR trainers, consultants and coaches around the world.

History & Today DOOR at a Glance

Experience

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Areas of Expertise Experience

• DOOR Training & Consulting is your global training and coaching provider operating in over 55 countries.

• We are dedicated to, and passionate about, improving the performance and effectiveness of leaders, teams and organizations.

• Based in The Netherlands, our global network of franchisees allows you, our customer, to benefit from local excellence through our tailored training programs delivered by local professionals.

• You will experience that DOOR trainers, coaches and consultants are really passionate about helping companies succeed.

• The key to our success is global expertise delivered through local know how - we translate company strategies into results on a global scale.

Experience

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Core Capabilities Experience

• Training needs analysis.

• Curriculum design and development (sales, employee effectiveness, leadership).

• Global training delivery with local DOOR facilitators.

• Global training administration.

• DOOR Coaching Academy.

• Train the trainer sessions on client owned and/or DOOR content.

• Accelerating change implementation.

Experience

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Experience

Experience

Global Coverage

Americas Europe, Middle East & Africa Asia Pacific• Argentina • Brazil• Canada• Mexico • Panama • United States • Venezuela

• Australia • China• Hong Kong • India • Japan• Kazakhstan• Malaysia• New Zealand• Philippines • Singapore• Taiwan• Thailand• Vietnam

• Austria • Belgium • Croatia • Cyprus• Czech Republic • Denmark• Egypt• France • Germany• Greece • Hungary• Iceland• Ireland • Italy• Latvia• Lithuania• Luxembourg

• Netherlands • Nigeria• Poland• Portugal• Romania• Russia• Serbia• Slovak Republic • Slovenia • South Africa • Spain • Sweden • Switzerland • Turkey• Ukraine • United Kingdom

Subject Areas

SALES, LEADERSHIP & MANAGEMENT, INDIVIDUAL EFFECTIVENESS


ORGANIZATIONAL

TEAM

INDIVIDUAL

WILL

CAPABILITY

APPLICATION

SALES

E-LEA

RNING

M-LE

ARNING

INDIVIDUAL

EFFECTIVENESS

LEADERSHIP& MANAGEMENT

CONSULTING

COACHING

TRAINING

ASSESSMENT

CLIENT

Portfolio ListingLeadership Development

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Subject Areas

• Business and Resource Planning• Coaching Your Employees• Coaching Your Employees for Directors• Exercising Influence• Flexing Your Leadership Style• Followership for Leaders• Innovation Management• Innovation Leadership for Directors• Inside Out Effective Leadership• Integrative Thinker

• Leading a Winning Team• Leading in Change• Manager Basics• Manager Essentials• Managing Remote Teams• Motivation 6.0• Performance Coaching• Performance Leadership• Performance Management• Top Manager

Portfolio Listing Employee Development

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Subject Areas

• Advanced Problem Solving & Decision Making

• Art of Communication• Building Better Relationships• Building Effective Teams• Business Writing Skills• Career & Development Planning• Change Management• Coaching with Passion• Communication & Teamwork• Creativity & Innovation for Business• Performance• Customer Focus• Decision Making• Goal Setting & Prioritizing• High Performance Teams• Influencing Skills• Internal Consultancy Skills• Interpersonal Skills• Make Your Meetings More Effective• Managing Customer Relationships• Managing Myself and Others

Through Change

• Navigating Conflict• Negotiation Skills• Personal Effectiveness• Personal Power & Presence• Planning & Organizing• Presentation & Performance• Problem Solving• Problem Solving & Creative Thinking• Problem Solving & Decision Making• Project Management Essentials• Smart Interviewing• Speed Reading & Super Memory• Stress Management• Time Management• Training Evaluation• Working Cross Culturally• Working in Virtual Teams

Portfolio ListingSales Development

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Subject Areas

• Account Management• Advanced Selling Skills• Big Picture Deals• Business Acumen• Channel Distribution Management• Consultative Selling• Effective Selling• Engaging the Channel• Finance for Non-Financial Professionals• Key Account Management• Professional Selling• Prospecting & Consultative Selling (B2B)

• Sales Effectiveness• Sales Force Management• Sales for Non-Sales People• Sales Planning & Forecasting• Secrets of Successful Negotiation• Selling In the Recession• Solution Selling• Strategic Awareness• Territory Management• Writing & Winning Proposals

Influence

DOOR PRODUCTS AND SERVICES


ORGANIZATIONAL

TEAM

INDIVIDUAL

WILL

CAPABILITY

APPLICATION

SALES

E-LEA

RNING

M-LE

ARNING

INDIVIDUAL

EFFECTIVENESS

LEADERSHIP& MANAGEMENT

CONSULTING

COACHING

TRAINING

ASSESSMENT

CLIENT

DOOR Design & Development CenterContent Design & Development

Influence

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• Design and development of soft skills training programs (leadership, managerial skills, individual effectiveness, etc.).

• Design and development of sales academies.

• Industry specific training (contact centers, retail banking, automotive industry, IT, etc.).

• Tailor made development that incorporates customer’s brand essence and values.

• Training curriculum development for ILT and e-learning.

• Organizational written materials (internal training guidebooks or booklets, newsletters, etc.).

• E-Learning solutions (WBTs with high level of interactivity and animation, mobile applications, etc.).

• Learning tools (games, activity kits, independent learning workbooks, etc.).

3rd Party Solutions

3rd Party IP Curriculum

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Influence

Accountability is the Answer

Accelerate Change Implementation

Improve Business Results

Better Decision Making

PARTNERS IN LEADERSHIP

Training Tracks

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Influence

The Self TrackTM Training (1 day)

Helps people embrace their own accountability for achieving organizational results.

The Culture TrackTM Training (5 days)

Helps managers change in their organizational culture to produce the results they need now.

The Others TrackTM Training (1 day)

Helps people effectively hold others accountable for results in a positive, principled way so that they successfully deliver on expectations.

What Challenges Do You Face?DialogueWORKS

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Influence

• No candor or openness

• Lack of accountability

• Feedback avoidance

• Absence of respect and trust

• Work inefficiency or redundancy

• Conflict avoidance

• Every conversation should Create Respect,

Build Relationships and Get Results,

otherwise it is some form of ‘FAKE TALK’

Using the DialogueWORKS ProcessDialogueWORKS

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Influence

• Begin by focusing attention,

sharing facts, and sharing

interpretations.

• Ask to confirm or learn.

• Create a plan and commitment

together.

• Connect what you want with what

they want.

Discover —Connect —

Build — Initiate —

Initiate1

3ConnectBui

ld4

2Disc

over

Describe the Situation

Gain UnderstandingClarify Understanding

Establish Accountability

The Seven Categories of QuestionsPrecision Q&A

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Influence

Should we have the discussion?

• What are our goals for this discussion?

• Are we focusing on the right things in this discussion?

• Who should participate face-to-face or electronically?

Go/NoGo

DOOR Coaching AcademyDOOR PRODUCTS AND SERVICES

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Influence

Career

PerformanceExecutive

Intervention

Development

COACHINGTraining process

CHANGE NEED• Business

challenges• Analysis of

business challenges

• Assessment analysis

• Talent programs

• Business Orientation

• Synergy deriving from the research and educational background, trainers’ experience and DOOR know-how

• Access to local and global coaching expertise

• Accountability for coaches’ certification

• Processes and actual effects of coaching

94% of Knowledge Within 20 Minutes The challenge our client faced was the need to pass extensive information about the company, its processes, new products and their application, to a number of salespeople deployed across Europe. E-mail communication was ineffective, and traditional training too expensive an option, so we agreed e-learning was the right solution. On average 62% of employees completed online courses acquiring 94% of necessary knowledge within 20 Minutes.

Services Portfolio

• Blended learning• E-course design• One of the traditional DOOR training elements

(preparation, revision, verification of knowledge)• Assessment, Implementation, ad hoc tests

e-Learning / m-LearningDOOR PRODUCTS AND SERVICES

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Influence

SALES CIRCLE

Results

CLIENT SOLUTIONS / CASE STUDIES


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Results

m-Learning in 5 Languages Client Solution

Learning objectives: • Product knowledge i20• Mobile learning application• Available in 5 languages • Online knowledge test

Learning topics: • Product knowledge• Competitive information • USP’s

• Europe’s no 3 import brands

• Currently operating in 28 European markets

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Example:

We are proud to have created the first SAP Education – Mobile Application.

SAP ABAP Debugger Basics

We worked with the team at SAP to develop the concept, storyboards and demo apps. This lead to the final version being created in just 12 Weeks, when it was launched on the iTunes AppStore in 2011.

m-Learning Solution Client Solution

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Leading FMCG Multinational Client Solution

Learning Objectives: • Leadership development• Increase of fundamental

management skills, knowledge, attitudes

• Personal development opportunities

Learning topics: • Presentation Skills• Creativity & Innovation• Consultancy Skills• Time & Stress Management• and many more

• One of the world’s largest consumer goods

companies• Producing around 400 brands, spanning 14 categories

of foods, home care and personal care products

Results

http://www.unilever.com/brands/homecarebrands/omo/index.aspx

http://www.unilever.de/unseremarken/koerperpflege/dove.aspx

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Results

Future Leaders Academy Client Solution

Learning objectives: • Managers and leaders will take

personal accountability for the company's results

Learning topics: • Delivering Results & Leading

People• Change Management &

Strategic Planning• Customer Orientation &

Building Relationships• Creativity & Innovation• Accountability & Teamwork • Business Transformation• Negotiation Dynamics &

Achieving Outstanding Performance

• Experiential Workshop• Recap Workshop

• The Middle East's leading telecommunications

operator and one of the largest corporations in

the six Arab countries of the Gulf Cooperation

DOOR selected to design and deliver 9

training modules for their future leaders

including blended learning solutions and

coaching sessions

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Client Solution

• High-end electronics since 1946

• Over 167.000 employees and $ 88 billion revenue

“The Leadership Team and Local Management are committed to developing our people through strategic development programs like this one. The program was developed specifically for Sony and we encourage every member of the sales team to make the most out of the opportunity to attend the courses.”

Naomi ClimerVice President, Sony PSE

Over 450 Training Days

Results

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Client Solution

Learning objectives: • Globally applicable employee

development• Roll out of generic training in more

than 50 countries all around the globe

• Trainings in English and more than 20 local languages

Learning topics: • Operating Skills • Leading your team • People Skills • Managing Effectively

• Products sold in over 160 countries• Holds a 15.6% share of the international cigarette market

outside of the USA

• Over 78.000 of employees worldwide

International Tobacco Company

Results

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Client Solution

Learning objectives: • Prepare hi-pots for future roles• Develop managerial skills

throughout the organization• Provide the basic skill set for

employees within the company culture

Learning topics: • Career Development• Project Management• Influencing• Crucial Conversations• Fundamental Job Skills

• World leader in software solutions

• Products sold in every country around the globe

Delivered in 74 Countries

DOOR is participating in the Microsoft Preferred Supplier Program (MPSP):

• Over 4500 Training days delivered to Microsoft employees in 74 countries

• Consistently outstanding, measurable results

• Microsoft training supplier since 2004

Results

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Client Solution

Learning objectives: • Great customer service • Identify customers’ future

technological needs• Implement brand values• Turn brand values into a motivating

and creative force

Learning topics: • Expressing empathy • Tuning into customer needs• Translating values into behaviors• Managing challenging situations

• Nearly 79,000 employees

• Currently operates in 31 countries and partner

networks in over 40 countries

• Project: “Color me Red”- Brand Values Training

Leading Telecommunications Company

Results

Why DOOR?

Request for Information

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Partnering with DOOR• Global expertise and local know-how - Global coverage through local

DOOR offices, trainers, coaching and consultants.• Access to breadths of DOOR solutions and selected 3rd party IP.• Over 30 years of experience.

Proven success with DOOR• Extensive experience with multinational clients and projects.• Process oriented, quality driven.• DOOR has the functional expertise and organizational capability.

Measurement • DOOR training results are tied to organizational KPI’s.• Our process ensures that your teams achieve your desired return on

investment.

Easy to work with• One single point of contact from training demand, delivery to follow-up &

monitoring processes.• Minimal work required by client and client team.• Competitive and simplified pricing strategy.

Why DOOR?

Company Profile

Why DOOR?

Thank you!

Stephan Brandt, Managing DirectorDOOR International Western Canada Inc.

38 Mount Robson Close SE, Calgary AB T2Z 2E2 CANADA

Phone: [email protected]

www.doortraining.com

DOOR_Capabilities SBrandt_26Feb15

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