Donut Bite (Chapter 1 - 7)
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Transcript of Donut Bite (Chapter 1 - 7)
CHAPTER 1
PROJECT BACKGROUND
This chapter describes the structure and composition of the proposed project and provides
the reader with the basic knowledge necessary to understand the proposed business.
A. Product/Project Description
The proponents will be putting up a food and beverage business which is a doughnut
café. This could be similar to Dunkin Donut that has a dining area, music background, and free
WIFI access for surfing the net and researching as an attraction. The proponents also thought of
providing a toilet inside the establishment for the costumers need.
This proposed business is intended for those who want to enjoy the food, beverage, and
all other services and amenities of a food service establishment at low and reasonable cost.
B. Name of Business
The proponents agreed to name the business “Donut Bite” because it sounds appealing
and can easily be remembered by the target market.
C. Project Proponent and Share Ownership
The five proponents of “DONUT BITE” agree that the share of ownership will be based
on equal-share partnership wherein, each proprietor will give Php 250,000.00 investment,
totaling to Php 1,000,000.00. The proponents’ name, share of investment and ownership is
presented in the table below.
Table 1
Share of Ownership
D. Proposed Location (See Appendix –A)
The business will be renting a commercial space located at 136 ODIE Building, Congressional
Avenue, Quezon City. The proposed location is near commercial establishments, residential
areas – such as condominium and housing. Schools and colleges such as AMA Computer
University, STI College, and San Lorenzo. Public utility vehicles and private vehicles can easily
reach the place. By taking a jeepney that pass the routes of Project 8 to Quiapo via Quezon
Avenue. For private vehicles coming from Novaliches, they can could take Mindanao Ave. then
turn left to Congressional Ave., and those who would be coming from Quezon City Memorial
Circle they could take Visayas Ave., the turn left to Congressional Ave.
The proponents chose this place because the proponents think that this business will
become successful in the proposed location.
Name Share of Capital Investment Share of Ownership
Christian Madulid Php 250,000.00 20%
Antonio Canlas II Php 250,000.00 20%
Christian Jay Vargas Php 250,000.00 20%
Jordean Jayson Dionisio Php 250,000.00 20%
Kelvin Lloyd Corpuz Php 250,000.00 20%
TOTAL Php 1, 250, 000.00 100%
E. Company Vision and Mission
Vision:
“To be the best distributor of doughnuts in the Philippines.
Mission:
Being the best means providing customers with unique and delicious doughnuts. Serving
every customer a standard quality and proper hygiene and making their bite a joyful
experience”.
The “Donut Bite” will be very much positive in offering a lot of services to satisfy
customers’ needs.
“Donut Bite” will serve with honesty and credibility.
“Donut Bite” will be always “open-minded” to those other competitors and will seek only
the best.
To create an environment for friends’ and family’s bonding.
To treat everyone as an honored guest in his/her own home.
F. Logo/ Rationale
The proponents decided to propose this picture as the logo of the business. This logo
identifies that the business are selling is doughnut. The doughnut has a bite on it because it’s
show that many people love bite and eating doughnut especially the kids. The color red, as the
highlight of the name to the proposed business because Red is the warmest of all colors, Red is
the color most chosen by extroverts and one of the top picks of males, it is also a protection from
fears and anxieties, and especially to remind the proponents that they need to show courage
throughout the difficult time. The proponents also put a square shape which represent that the
proponents need to treat every customer equally. (See Appendix B- Logo)
Chapter 2
SITE ANALYSIS
Site analysis is an inventory completed as a preparatory step to site planning, a form of
urban planning which involves research, analysis, and synthesis. Its primarily deals with basic
data as it relates to a specific site. The topic itself branches into the boundaries of architecture,
landscape architecture, engineering, economics, and urban planning. (Wikipedia- The Free
Encyclopedia)
A. Visibility from the Main Arteries
136 ODIE building Congressional Avenue Quezon City is a heavily populated district.
Although it is primarily a residential area, there are also many industrial facilities and
commercial areas near the place.
The proposed business site is situated in a developed area along Congressional Avenue
Quezon City. In every business, visibility is important for attracting customers, especially when
it is sited in a dynamic community. Since it is located near the schools such as AMA Computer
University, STI College, and San Lorenzo there are also other establishments such as banks,
coffee shop, car wash, malls, and markets near the area.
DONUT BITE is near the pick-up and drops off points of the public utility vehicles and
therefore a number of people are expected in the area most of the time. Also, most of the minor
streets in the area connect to the main road.
B. Visual Appeal of the Area and Sorroundings
The location of the business is in Odie Building along Congressional Avenue Quezon
City. The business is new in the area, resident and non- resident may be curious about it and take
a few minutes of their time to visit it. Nowadays the number of establishment are growing
rapidly like having LRT in Munoz and MRT passing along EDSA road. And infrastructures like
roads, telecommunications, water supplies and power supply that provide good services.
Traffic Count Results
The traffic count results show the number of public and private vehicles and pedestrains
passing the street of Congressional Avenue daily. The outcome of the traffic count assured the
proponents that DONUT BITE is really accessible to everyone and a high vehicular and human
flow is indicative of a big market.
C. Area Growth Pattern
The proposed location of the business belongs to Brgy. Project 8, and according
to the population growth survey of Quezon City government it has a slow growth rate.
Although this would be an unfavorable factor, the proponents are sure that it would not
affect their business because the proposed location is at the center of transport, near to
schools and colleges, and commercial activities.
D. Accessibility
“ODIE Building” where DONUT BITE would be put up is located along
Congressional Avenue Quezon City which is highly accessible to potential customers
taking puplic and private transportation. Commuters who want to avail of the products
and services of DONUT BITE can access it by taking a jeepney that pass the routes of
Project 8 to Quiapo via Quezon Avenue. For private vehicles coming from Novaliches,
they can could take Mindanao Ave. then turn right to Congressional Ave., and those who
would be coming from Quezon City Memorial Circle they could take Visayas Ave., the
turn left to Congressional Ave.
1. Target Market
The proponents will be establishing a donut business in ODIE building Congresional
Ave. Quezon City. The prospective customers of “DONUT BITE” are the students from
S.T.I. College, Collegio De San Lorenzo, and John Dewey. Villages like Congressional
Village and Cityville Executive Village. And commercial establishment such as Cherry
Foodarama, North Ridge, and Circle C. Walter Mart near the area. The proponents
predicted that the said target market would patronize DONUT BITE.
2. Raw Materials and Suppliers
DONUT BITE is just a few minutes ride from the market, which will make it easy for the
proponents to purchase their raw materials.
For the cooking equipments the proponents decided to get it from “Commercial Bakery
Equipment”.
Establishment Address
Wet Goods Balintawak Market Epifanio Delos Santos Avenue (EDSA) Q.C.
Munoz Market Munoz Quezon City
Walter Mart Munoz Quezon City
Dry Goods SM Supermarket (North) North Avenue cor. EDSA, Quezon City
Landmark (Trinoma) EDSA corner North Avenue., Quezon City
Address: 49 Tandang Sora Avenue.
And for the ingredients of doughnut the proponents decided to get it from “J.Poon & Sons corporation”.(JPCS) “The bakery suppliers”
Office Address 37 E. Rodriguez Sr. Avenue Brgy. Donya Josefa Quezon Avenue.
3. Utilities and Sevice Providers
DONUT BITE is fortunate that most of the utilities and service providers are close to the
area. Below is a table which shows the name of the company and the address of firms.
Utilities Company Address
Water Maynilad Water Camarin Road, Barangay 173 North Caloocan City
Electricity Meralco 1199-EDSA nr. Munoz Market Balintawak Q.C.
Telephone / Internet PLDT GF, SM North Edsa, Q.C., Metro Manila, Philippines
CHAPTER 3
MARKETING FEASIBILITY STUDY
In this chapter, a three (3 year marketing plan is presented, including details for necessary
actions to achieve the marketing objectives.
A. Marketing Feasibility Objectives
1. To be able to determine if there is a sufficient demands for the proposed product.
2. To be able to determine the competitive position of the proposed business in the
industry.
3. To be able to find out what the customers prefer through a market survey.
4. To meet the break-even point in (3) two to (4) , months for the business to be sure
that it is effective enough or not and to sure that every people are enjoying the food
and beverage that the business will be offering.
B. Market Analysis (market description)
It is a tool used by the marketers to analyze composition of their target market and to
determine the best courses of the action to take to promote the business.
Every target market has its own specification on which products, services or
establishment it would patronize. As a result, a new business should be aware of the composition
around the area. The gathered data of the proponents will prove that there is a high percentage of
profitability of getting regular customers for DONUT BITE because the proposed business
location is a commercial area.
The target market of the business would be the students from S.T.I. College, Collegio De
San Lorenzo, and John Dewey. Villages like Congressional Village and Cityville Executive
Village. And commercial establishment such as Cherry Foodarama, North Ridge, and Circle C.
Walter Mart near the area.
The needs and wants of some people is buying the product with a quantity and quality at
low cost. Serving the customers with a proper hygiene.
C. Target market
The proponents found that the possible target markets of the business are the students
from S.T.I. College, Collegio De San Lorenzo, and John Dewey. Villages like Congressional
Village and Cityville Executive Village. And commercial establishment such as Cherry
Foodarama, North Ridge, and Circle C. Walter Mart near the area. And also the people pass
by the area.
D. Market Survey Result
A survey was conducted to gather information about the possible market or customers.
Specifically it aimed to identify the respondents’ profile and their recreation and leisure
activities. Below is a tabulated survey of the students, passers-by, and employees within the
vicinity.
Respondent’s Profile:
Table 3.1
Age
Table 3.1 show that of the 50 respondents 16 or 32% belongs to the age range of 21 -25 years old
followed by 13 or 26% who belong to the age range of 15 – 20 years old. 11 or 22% are belong
to 36 and above and the remaining 10 or 20 % are belong to 26- 35 years old.
Majority of the respondents belong to the 21- 25 years of age. These respondents’ age
bracket is the one most like to spend time with friends and colleagues.
Table 3.2
Gender
Age Frequency Percent %
15 – 20 13 26 %
21 – 25 16 32%
26 – 35 11 22 %
36 and above 10 20 %
TOTAL 50 100 %
Gender Frequency Percent %
Male 23 46 %
Female 27 54 %
TOTAL 50 100 %
Table 3.2 shows that 23or 46% of the respondents are male and the remaining 27 or 54% are
female.
It appears that the male respondents outnumbered the female since they are the ones who
frequently stay in places such as DONUT BITE to relax while enjoying the food.
Table 3.3
Status
Table 3.3 shows that 21 or 42% or the preponderance of the total respondents are married. 19 or
38% are single and the remaining 10 or 20% belongs to separated.
Table 3.4
Monthly Income
Status Frequency Percent %
Single 19 38 %
Married 21 42 %
Separated 10 20 %
TOTAL 50 100 %
Monthly Income/ Frequency Percent % Allowance Below Php 10, 000.00 11 22 %
Php 10,001.00 – 20, 000.00 16 32 %
Php 20, 001.00 – 30, 000.00 10 20%
Php 30, 001.00 – 40,000.00 7 14 %
Php 40, 001.00 – 50, 000.00 4 8 %
Php 50,001.00 and Above 2 4 %
TOTAL 50 100 %
Table 3.5
Occupation
Table 3.5 shows that 6 or 12% of the respondents are the business man/ women. 13 or 26%
belongs to the company employee. 5 or 10% are belongs to the teachers/ professors. 16 or 32%
belongs to the students and the remaining 10 or 20% belongs to others.
Table 3.6
Respondents’ Snack or Merienda Preference
Frequency Percent %
Pizza 8 16 %
Pastries 15 30 %
Cakes 5 10 %
Doughnut 12 24 %
Others 10 20 %
TOTAL 50 100 %
Frequency Percent %
Business Man/ Woman 6 12 %
Company Employee 13 26 %
Teacher/ Professor 5 10 %
Students 16 32 %
Others 10 20 %
TOTAL 50 100 %
Table 3.6 shows that 8 or 16% of the respondents prefer pizza, 15 or 30% favor to
pastries, 5 or 10% favor to cakes, 12 or 24 prefer doughnut and the remaining 10 or 2o% would
like to eat other foods.
Table 3.7
Respondents’ Beverage Preference
Table 3.7 show that 15 or 30% of the respondents prefer juice/ ice tea for their drinks,
follow by 13 or 26% who have a preference of soda, 10 or 20% favor coffee while, the remaining
12 or 24% of the respondents prefer other beverages such as fruit shakes etc.
Table 3.8
Respondents’ Response if They Will Patronize the Proposed Business.
Table 3.8 show that the greater part of the respondents, that is 27 or 54% would patronize
such establishment as DONUT BITE, while, 23 or 46% answered no.
Frequency Percent %
Juice/ Ice Tea 15 30 %
Soda 13 26 %
Coffee 10 20 %
Other 12 24 %
TOTAL 50 100 %
Frequency Percent %
YES 27 54 %
NO 23 46 %
Total 50 100 %
It is evident that majority of the respondents who answered positively would be the
possible market of DONUT BITE.
Table 3.9
Respondents’ Response How Often They Ate Doughnut.
Table 3.9 show that 13 or 26% says that they ate doughnut daily follow by 26 or 52% who says that they ate doughnut weekly and 11 or 22% for the people who ate doughnut monthly.
Table 3.10
Respondents’ Response if They Love Toppings for Their Doughnut.
Table 3.10 show that 14 or 28% love eating doughnut with toppings and 36 or 72% says no.
Frequency Percent %
Daily 13 26 %
Weekly 26 52%
Monthly 11 22%
TOTAL 50 100 %
Frequency Percent %
YES 14 28 %
NO 36 72 %
TOTAL 50 100%
Table 3.11
Respondents’ Response for Doughnut Toppings.
Table 3.11 15 or 30% love sprinkles for their toppings, 12 or 42% love nuts 10 or 20% love mallows and 13 or 26% love kisses for eating their doughnuts.
Table 3.12
Respondents’ Response what Establishment They Prefer for Spending Their Snacks.
Table 3.12 show that 15 or 30% prefer to eat their snacks to Dunkin donut, 17 or 34% prefer mister donut, 10 or 20% prefer krispy crème and 8 or 16% prefer go nuts donuts for their snacks or merienda.
Frequency Percent %
Sprinkles 15 30 %
Nuts 12 42 %
Mallows 10 20 %
Kisses 13 26 %
TOTAL 50 100%
Establishment Frequency Percent %
Dunkin donut 15 30 %
Mister donut 17 34 %
Krispy Crème 10 20 %
Go nuts Donuts 8 16 %
TOTAL 50 100%
Table 3.13
Respondents’ Response How Often They Pass along Congressional Avenue.
Table 3.13 show that 33 or 66% answers that they always pass congressional avenue. 14 or 28% says sometimes and 3 or 6% says never.
Table 3.14
Respondents’ Response if They Patronize the Donut Bite along Congressional Avenue.
Table 3.14 show that 29 or 58% answers that they will patronize the new business in the area and 21 or 42% says no.
E. Competitive analysis
This is one of interacting components in marketing with the competition around, the
proponents will strive to develop and improve their products and services. It is also important in
marketing to outperform your competitors with the unique and classify the competition around
the vicinity.
Frequency Percent %
Always 33 66 %
Sometimes 14 28 %
Never 3 6 %
TOTAL 50 100%
Frequency Percent %
YES 29 58 %
NO 21 42 %
TOTAL 50 100%
1. Direct competitors:
A direct competitor is an establishment that offers the same products and services as those the proposed business will offer.
Table 3.15
Direct Competitors
2. Indirect Competitors
Indirect competitors are establishment that offer all or some of the products and services that the proposed business offer.
Name of establishment Description Location
(Product & services offered)
Dunkin Donut North EDSA, Q.C. Metro Manila, Phil. An establishment that
Mister Donut offer donut Ground Floor, Circle C Center,
Congressional Avenue, Corner
Jupiter Street, Quezon City, Metro
Manila
Julie’s Bake Shop A bake shop that primarily Congressional Rd, Quezon City,
offers Bread and other baked Metro Manila products.
Table 3.16
Indirect Competitors
F. Marketing Plans and Strategies
Marketing is the process of continuously and profitability satisfying the target customers’
needs wants and expectations superior to competition.
Moreover, marketing plans outlines how businesses intend to grow in the market place
and win against competition. Below are the marketing plan from pre-opening/ opening and a
three- year plan, which focuses on the product, promotion, prices and the place.
1. Pre- opening and opening
In the pre- opening of DONUT BITE, the proponents will have banners, signage, and
tarpaulins where the target market could easily see them and attract their attentions, flyers will be
distributed before the opening so that the market will have an idea that there will be a new
Name of establishment Description Location
(Product & services offered)
KFC The primary product is chicken and Congressional Ave. cor. also classified as fast food chain Mindanao Ave., Brgy Bahay Toro Quezon City .
Jollibee A fast food chain, which offers Pangilinan Cor. Congressional Ave., burger, chicken and other food& Brgy. Bahay Toro, Quezon City
Beverage items.
Tropical Hut food establishment that offers Congressional Avenue, Quezon catering service City, Metro Manila
Chow King a fast food chain, which offers Circle C Center, Congressional Chinese food. Avenue, Quezon City
Pares Restaurant that’s offer grill food 179 Mindanao Ave, Quezon City
establishment that will open soon. Then, invitation will be sent to families, friends, neighbors
and other establishments nearby for the blessing and ribbon cutting of the DONUT BITE.
Brochure
Flyers
Tarpaulins
For the opening , the proponents want the DONUT BITE to be well-known to its target
market therefore a sound system will be set up to attract customers especially at daylight. Here
are the “promos” that the proponents thought of on the first day of the operation.
First 20 customers will be given free drinks.
For every Php 200.00 accumulated bill (single receipt) on food, free half a dozen of
doughnut.
Blessing, ribbon cutting, sound system, and balloons and flowers.
2. 3 -Year Marketing Plan
In business, it is not just a matter of how one can establish it but also of how to maintain
it. The proponents prepared a three year marketing plan for the business aimed at increasing sales
or income.
In the initial year, the proponents thought of giving discounts of the selected food items
during the first three (3) months of operation.
Continuous flyers and leaflets will be given for promotion and advertising of the
establishment especially, during special occasions. In addition, signages and banners will be
posted near the vicinity and along the areas of Congressional Ave., Mindanao Ave and EDSA.
By doing so, people will be more aware or be constantly remember of the said establishment.
G. Sale/ Income Projection
Sale/ income projection is the pre-assumed sales of the business within a certain period of
time and how much possible earning it will earn. This also pre-determines how soon it will take
to bring back the initial investment of the proponents.
Appendix A
Vicinity Map
Appendix B
Logo
DONUT BITE
Chapter 4
MANAGEMENT & PERSONNEL FEASIBILITY STUDY
The basic aim of the management aspect is to have an effective organization,
which will help to carry out the objectives of the project proponents. (Ditablan, 1993)
A. Management and Personnel Feasibility Objectives
1. To illustrate the workforce and to be able to determine the organizational
structure.
2. To provide basis of job specifications and description for each position
and describe ways and means of forecasting human resources requirements.
3. To provide basis of the management style that would be adapted by the
proposed business.
B. Personnel (Administrative) Workforce
The proponents agreed that 2 (two) of them will manage the business to achieve
the vision and mission of the company and also to protect the capital investment. The
rest of the proponents will take turns in their daily work schedule to render their services
without any remuneration. Under the Manager, a cashier will be hired to take charge of
the customer’s payments and one service staff. In the kitchen, a cook and a kitchen
staff will be hired that will also work collectively.
C. Organizational Chart
The proponents adopted the functional style of organizational form because this is
the most suitable for the proposed business. Employees within the functional organization
tend to perform a specialized set of tasks, for instance the cook would be position only in
the kitchen. This leads to operational efficiencies within that group.
ORGANIZATIONAL CHART
D. Job Specification and Job Description
Job specification is a listing of the qualifications required of the person holding
the job.
Below are the necessary qualifications of each aspirant.
Position Title: Manager
Male or Female
25 – 35 years old
Has a pleasing personality
Must possess a bachelor’s / college degree on food and beverage
services management.
Must have at least two (2) years of working experience in the
related field is required.
Solid written and strong verbal communication skills’ including
delivering of group presentations is required.
MANAGER
Cashier (1) Cook (1)
Kitchen (1) Service Staff (1)
Good leadership skills in handling and managing team members.
Work requires willingness to work a flexible schedule.
Position Title: Cook
Male
25 -35 years old
Has pleasing personality
Graduate/ college level, vocational diploma/ short course
certificate of HRM or culinary arts or any related course, knowledgeable
in all raw materials, preparation of all items and all kitchen procedures.
With one year experience in the food industry.
Good leadership skills in handling and managing team members;
can work with minimal supervision even under pressure.
Must be hard working and willing to work overtime and
trustworthy.
Position Title: Cashier
Female
18 – 25 years old and has pleasing personality.
Graduate/ college level, vocational diploma/short course certificate
of any related course.
At least 1 year working experience in the related field is required
for this position.
Willing to work overtime and under pressure.
Can work with minimum supervision.
Must be hard working, thrust worthy and customer oriented.
Position Title: Service Staff
Male
18 - 25 years old and has pleasing personality and good
communication skills.
Graduate/ college level, vocational diploma/ short course
certificate of any related course.
At least 6 months to 1 year of working experience in the related
field is an advantage.
Should be jolly, friendly, trustworthy and service oriented.
Can work with minimum supervision and willing to work overtime
and under pressure.
Position Title: Kitchen Staff
Male preferably not more than 35 years old.
Graduate/ college level of HRM or culinary arts or any related
course.
Preferably with one year experience in the food industry.
Can work with minimal supervision even under pressure, can
easily understand simple instructions.
Must be hard working and trustworthy.
Willing to work overtime and under pressure.
Job description tells what the job entails like how the position relates to other
positions, the responsibilities and specific duties to be fulfilled. (Ernest A. Franco, 2005)
Below are the job descriptions of every required position.
Position Title: Manager
Manage the operational and fiscal activities of the business to
include: Staffing levels, budgets, and financial goals.
Plan and develop systems and procedures to improve the operating
quality and efficiency of the business
Analyze and document business processes and problems. Develop
solutions to enhance efficiencies.
Supervise staff in accordance with company policies and
procedures.
Position Title: Cook
In-charge in the preparation of food and beverage.
Does the inventory of the stock in the kitchen and food control.
Maintains the neatness and cleanliness of the kitchen and pantry.
Position Title: Cashier
Responsible for the acceptance of payments.
Accurately maintaining all cash.
Position Title: Service Staff
Serves the food and beverage ordered by guests.
Prepares the dining for usage.
Maintains the cleanliness of the dining area.
Position Title: Kitchen Staff
Maintains the neatness and cleanliness of the kitchen and pantry.
Assist the cook on preparing foods and beverages.
E. Proposed Personnel Salaries & Wages and Benefits
CONDITIONS OF EMPLOYMENT
The employee of the propose business would be classified as Contractual/ Casual
Employees and Regular Employees.
Contractual/ Casual Employees are hired for a fixed limited period. However,
prior to the expiration period, the management has the opinion to extend the contract.
A Regular Employee may be supervisory or managerial pursuant to guidelines in
labor law.
SALARIES AND WAGES
TABLE 4.1
Proposed Salaries of the Employees
POSITION SALARY / WAGE
MANAGER Minimum wage and additional of 25%
-Php 532.5/day -(Php 532.5)(26 days) = Php 13, 845/month -(Php 13, 550)(6mos.) = Php 83,070
Minimum wage
Php 404.00/day (Php 404.00)(26days) = Php 10,504.00/month (Php 10,504.00)(6mos.) = Php 63,024.00
Minimum wage and additional of 5%
Php 424.20/day (Php 424.20)(26 days) = Php 11, 029.20/month (Php 11,029.20)(6mos.) = Php 66,1745.20
Minimum wage
Php 404.00/day (Php 404.00)(26days) = Php 10,504.00/month (Php 10,504.00)(6mos.) = Php 63,024.00
Minimum wage
Php 404.00/day (Php 404.00)(26days) = Php 10,504.00/month (Php 10,504.00)(6mos.) = Php 63,024.00
MANAGER
CASHIER
COOK
SERVICE
STAFF
KITCHEN
STAFF
BENEFITS
13th month Pay
In compliance with the Presidential Decree 851, the business will pay the
employee a 13th month equivalent to one (1) month of current basic pay.
SSS/ PHILHEALTH/ PAG-IBIG
T he business will pay its share of contribution of the government
mandated benefits. The company’s contribution is based on their monthly salary.
Overtime Pay
The overtime is paid for work rendered in excess of eight (8) working
hours on regular holidays and on non- working holidays. Overtime will be based
on overtime authorization slip signed by the management.
Free Uniform
Uniforms would be provided for the cashier, service staff and kitchen
staff.
Vacation Leave
Employees of the business with at least 1 year of continuous service are
entitled to a fifteen (15) day vacation leave.
The vacation leave should be scheduled and should not exceed one week.
Request of vacation leave should be made through a letter to be approved by the
management. However, the management has the right to schedule or re schedule
the vacation leave of the employees.
Sick Leave
A regular employee shall be entitled to a ten (10) day paid sick leave per
year while, contractual employees are allowed to take a rest tub without pay if
they cannot report to work because of ailments or sickness.
Employees who will be on sick leave for three (3) consecutive days should
submit a Medical Certificate/ Fit to work certificate.
Regular employees who fail to comply with foregoing requirements
cannot avail any leave benefits but shall be considered absent.
Service Charge
A centralized 10% service charge will be distributed equally to the
employees every work pay day. In such case that an employee is having a day-off
he/ she not entitled for the said service charge computation.
F. Training and Seminars
Training is one of the most important activities which are to be done in one’s
company most especially if the company is newly opened. The proponents thought of
some training for the employees that they would conduct personally and be done once a
year for efficiency, adaptability in social and future job performance. The table below
will present a planned seminars and training for the employee as well for management.
PROPOSED TRAINING AND SEMINARS
G. General Company Policies
1. Recruitment and Hiring Procedures
The proponents will have a selection process in which, the proponents will
choose individuals to be hired. The proponents agreed that at first, we will ask for
referrals from families and friends or walk-in applicants that are interested to be
part of the company.
TRAINING/ OBJECTIVE MEDUIMS OF
SEMINAR TRAINING
Orientation To familiarize the policies, basic Presentation,Handouts or information of the company and Film Showing.
demonstration of how to use the
equipments for new hired
employees.
Skills Training (Food To teach the employees to perform Hands- On Training
& Beverage Service) certain set of tasks.
Seminar (Personality To improve adaptability to Visual Presentation,
Development) environment and enhance speaker would talk about
Confidence Personality Development.
Team Building To create camaraderie for the Hosted activities or
Activity Manpower and managerial Retreat.
position also with the owners.
Process would involve screening of applicant forms. Thru applicants will
be notified as soon as possible thru telephone if they are qualified for an
interview.
After the interview they will be given instructions whether to wait for the
company’s call or to come back and bring the following requirements such as
NBI clearance, Barangay clearance, Diploma, Training Certificates if available,
working Certificates, and Medical Certificates.
2. Working Policies
A. TIME KEEPING
Work Hours
The official time in is 8:00am and the official time out is for the
morning shift. For the afternoon shift, the official time in is
1:00pm and the official time out is 10:00pm. A one hour of break is
given for every shift.
Operational hours will be from 8:30am to 9:00pm.
Under Time
Under time is leaving the establishment for the same period of 30
minutes of any work period. Work period refers to the working
schedule established by the management. Under time shall be
deducted from pay.
Absence
Absence is defined by the company as non appearance of the
employee in the premises of the office. Every employee is required
to be regularly present in his/ her job. Unexcused absences or without
proper permission will be sanctioned as follows.
1st Offense - Verbal warning
2nd Offense - Written memo
3rd Offense - 3 day’s suspension
4th Offense 5 day’s suspension
5th Offense – Dismissal
Tardiness
Tardiness / late are defined by the company as not arriving for
work on the prescribed schedule shift. This definition however
does not cover the management.
Employees are only allowed 60 minutes or approximately 5
minutes per day of tardiness for the duration of their pay period,
with excess of this computable deduction on their salaries.
Employees constantly being tardy / who have exceeded 90mins of
tardiness in a given pay period will be reprimanded according to
the following:
1st Offense - Verbal warning
2nd Offense - Written memo
3rd Offense - 3 day’s suspension
4th Offense 5 day’s suspension
5th Offense – Dismissal
B. IDENTIFICATION
Identification Card / Nameplate
An identification card and nameplate would be issued upon
employment for security reasons.
The ID and nameplate remains as property of the business and
should be surrendered upon resignation, termination or end of
contract.
C. BEHAVIOR AND ATTITUDE IN THE WORK PLACE
Betrayal of the Business’ Trust
Betrayal of trust by falsifying and documents that may affect the
business, the owners, employees and clients such as financial
operations, recipe leakage, and other documents if such occur, the
management has the right to perform necessary actions.
Theft, Robbery, Misappropriation of funds, and willful destruction of
property
These acts are punishable by immediate dismissal.
Drunkenness and Drug addiction
The employees are required to report for work physically and
mentally fit. Coming to work drunk or under the influence of drugs
is punishable by dismissal.
Acts against Co-workers and Company Officers
Acts against co-workers and company officers constitutes:
Fighting or assaulting.
Challenging, threatening, intimidating or insulting.
Uttering of obscene, foul and offensive words and gestures.
Managers/ supervisors should not abuse their authority by
requiring the subordinates to do task that are not related to
their work or official function.
Courtesy and respect
The employees should be courteous with their co-workers and the
customers or guests. Serving with a smile and respect is a key to a
happy satisfied guests and harmonious relationship with co-workers.
Grooming and Proper Attire
Grooming and sanitation are factors in this kind of business, and
they shall at all times be well-groomed and wear of the uniform
given and prescribed to them.
3. Administrative / Personnel Facilities
Since the proposed business is a medium scale enterprise the facilities that would
be available to the employees is locker cabinet for the safety of their belongings every
time they are on duty.
H. Professional Firms to be Hired (Outsourcing)
The proponents would be hiring a private CPA (Certified Public Account)
practitioner for the book keeping and financial statements of the business, and also for filing of
income tax returns. The CPA that would be hired is a family member of the proponents.
Chapter 5
TECHNICAL FEASIBILITY STUDY
This aspect identifies whether the product could be produced at the highest possible
quality level with minimum cost. (Ditablan, 2000)
A. Technical Feasibility Objectives:
1. To be able to understand the flow of the operation of the proposed business.
2. To provide information on the product/ services that the business would be
offering.
3. To have a view of the well-planned lay-out of the service area and business site.
B. Type of Operation:
For those who will buy or dine-in, the counter style service will be implemented.
SERVICE FLOW CHART
Welcome the Place Order Payment
Prepare Food Serve Food
C. Product/ Services
1. Description
DONUT BITE would be offering doughnuts and drinks like coffee, tea, shake,
and soda. There would be a small dining area that can accommodate 25 to 32 persons.
Were the customers can stay and relax while eating there snacks or having a coffee break.
2. COSTING
?
D. Proposed Facilities, Design and Layout
1. Size (Lot Area and Floor Plan)
The DONUT BITE would be place in 65 square meters commercial space in
ODIE Building which will be divided into small dining area, kitchen and comfort rooms.
2. Proposed Service Area
The DONUT BITE has two (2) proposed service areas. First is the dining where
the customers can dine-in with their family and friends. It is a 32 seater area with free
WIFI access and music background.
The second is the kitchen where the food and beverages are prepared to be served
to the guest.
3. Layout of the Floor Plan (See appendix - D)
4. List of Furniture & Fixtures, Equipment, Tools and others
PROJECT: COMMERCIAL (DONUT BITE)
LOCATION: 136 ODIE building Congressional Avenue Quezon City.
OWNER: DONUT BITE
SUBJECT: BUDGETARY COST ESTIMATE
TABLE
BUDGETARY COST ESTIMATE
\\
A. Concrete and Masonry Works
Item Particulars Qty Unit Unit Cost
Total
No. Material
5.00 COUNTER TOPS
5.01 Cement 15.00 bags 130.00 1,950.00
5.02 Sand 5.00 cu.m. 490.00 2,450.00
6.00 CHB WALLS
6.01 6” thk CHB 1,552.00 pcs. 12.00 18,624.00
6.02 4’ thk CHB 105.00 pcs. 9.00 945.00
6.03 Cement 100.00 bags 130.00 13,000.00
6.04 Sand 10.00 cu.m. 49.00 490.00
Sub-total 37,459.00
3.00 2” x 2” wooden studs 376.00 bd.ft 22.70 8,535.20
4.00 CWN assorted 6.00 kgs. 47.00 282.00
7.00 PVC door and jamb 6.00 sets 2,000.00 12,000.00
8.00 ¼”thk marine plywood (T&B ceiling) 2.00 pcs. 400.00 800.00
9.00 2” x 2” ceiling joints 28.00 bd. Ft 22.70 635.60
Sub-total 36,252.80
2.00 1/4” thk. Ord. Plywood (partition) 40.00 pcs. 350.00 14,000.00
B.
B. Carpentry Works
C. Hardware & accessories
1.00 Main door locksets 1.00 sets 500.00 500.00
3.00 T & B door locksets 2.00 sets 250.00 500.00
6.00 Loose pin hinges (entry door) 14.00 pcs 25.00 350.00
7.00 Concealed hinges 7 pcs. 50.00 350.00
Sub-total 37,459.00
1.00 60 cm x 60 cm floor tiles 150.00 pcs. 30.00 4,500.00
2.00 20 cm x 20 cm floor tiles 50.00 pcs. 18.00 900.00
5.00 Ordinary cement 10.00 bags 130.00 1,300.00
Sub-total 6,700.00
D. Tile Finishes
E. Painting Works
2.00 Concrete interior walls 100.00 sq.m 120.00 12,000.00
3.00 Concrete neutralizer 7.00 gals 300.00 2,100.00
4.00 Concrete sealer 7.00 gals 300.00 2,100.00
5.00 Wooden partition 30.00 sq.m 175.00 5,250.00
Sub-total 26,700.00
6.00 Doors & jambs 30.00 sq.m 175.00 5,250.00
F. Plumbing Works
1.00 Water lines, sanitary lines, pipes 1.00 lot 0.00 30,000.00 and fittings
2.02 Lavatory 2.00 sets 1,000.00 2,000.00
2.04 Soap dispenser 2.00 sets 100.00 200.00
2.05 Tissue paper holding 2.00 units 100.00 200.00
2.06 Floor strainer 3.00 units 25.00 75.00
2.07 Lavatory faucet 2.00 sets 250.00 500.00
2.08 Kitchen faucet 1.00 set 250.00 250.00
Sub-total 33,225.00
G. Electrical Works
1.00 Roughing-ins-complete 1.00 Lot 30,000.00 electrical wiring
PVC conduit with accessories, junction and utility boxes, devices, panel boards, installation of
fixtures; telephone and cable TV wiring
Sub-total 30,000.00
TOTAL MATERIAL COST 182,036.80
LABOR COST 53,642.28
5% Contingencies 26,812.14
TOTAL PROJECT COST Php 293, 491.22
H. KITCHEN EQUIPMENTS
QTY UNIT MATERIAL UNIT COST ACTUAL COST
1 Pc. Beverage Refrigerator 15, 490.00 15, 490.00
1 Pc. Exhaust Fan 699.75 699.75
1 Pc. Freezer 15, 450.00 15, 450.00
1 Pc. Gas Range 25, 980.00 25, 980.00
1 Set donut Maker 8,000.00 8,000.00
TOTAL 65, 619.75
I. DINING EQUIPMENTS
QTY UNIT MATERIAL UNIT COST ACTUAL COST
1 Pc. Computer 26, 999.00 26, 999.00
1 Pc. Air Conditioner 45,000.00 45,000.00
2 Pc. Exhaust Fan 699.75 1,399.75
1 Pc. Printer 2,500.00 2,500.00
5 Pc. Speaker 1,200.00 6,000.00
1 Pc. Vacuum Cleaner 4,499.75 4,499.75
TOTAL 86,398.50
QTY UNIT MATERIAL UNIT COST ACTUAL COST
10 Pcs. 2 Seater Sofa 6,000.00 60,000.00
5 Pcs. Center Table 2,000.00 10,000.00
3 Set Dining Tables & Chairs 5,600.00 16,800.00
1 Pc. Locker Cabinet 12,250.00 12,250.00
1 Set Kitchen Cabinet 3,000.00 3,000.00
TOTAL 102,050.00
J. FURNITURE AND FIXTURES
K. DINING TOOLS
QTY UNIT MATERIAL UNIT COST ACTUAL COST
8 Pcs Tissue Holder 149.75 1,198.00
1 Pcs. Straw Holder 99.75 99.75
250 Pcs./mos. Disposable Cups 1.50 375.00
TOTAL 1,672.75
L. 6 MONTH JANITORIAL SUPPLIES
QTY UNIT MATERIAL UNIT COST ACTUAL COST
1 Pc Broom Php 60.00 Php 60.00
1 Kilo Detergent Powder Soap 156.75 156.75
1 Gal. Dishwashing Liquid 180.00 180.00
1 Pc. Dust Pan 84.75 84.75
5 Pcs. Floor Rug 50.00 250.00
2 Bottle Glass Cleaner 71.75 143.50
2 Pairs Gloves 52.50 105.00
1 Gal. Liquid Hand Soap 135.00 135.00
2 Pcs. Mop 179.75 359.50
6 Pcs. Rug 100.00 600.00
6 Pc. Sponge 10.00 60.00
1 Pcs. Squeegee w/ sponge 129.75 129.75
2 Pc. Steel Wool 15.00 30.00
6 Packs Tissue (bathroom) 88.00 528.00
2 Bottle Toilet Bowl Cleaner 65.00 130.00 10 Packs Trash Bag 49.75 497.50
TOTAL Php 3,449.75
M. 6 MONTH OFFICE SUPPLIES
QTY UNIT MATERIAL UNIT COST ACTUAL COST
5 Pcs. Ballpen Php 8.00 Php 40.00
1 Ream bound Paper Php 194.00 Php 194.00
1 Pc. Columnar Sheet Php 21.00 Php 21.00
5 Packs Dining tissue Php 70.00 Php 350.00
1 Pc. Glue Php 13.00 Php 13.75
1 Pc. Liquid Eraser Php 229.00 Php 459.50
6 Packs Order Slip Php 27.00 Php 162.00
1 Packs Paper Slip Php 24.75 Php 24.75
5 Pc. Pencil Php 5.00 Php 25.00 1 Box Staple Wire Php 22.75 Php 22.7 3 Packs Straw Php 15.00 Php 45.00
4 Packs Time Card Php 9.00 Php 36.00
6 Packs toothpick Php 20.00 Php 120.00
TOTAL Php 1, 513.75
N. KITCKEN TOOLS AND UTENSILS
QTY UNIT MATERIAL UNIT COST ACTUAL COST
3 Pcs. Bar Tray Php 220.00 Php 660.00
1 Pcs. Can Opener 88.00 88.00
1 Pcs. Cheese Grater 39.00 39.00
2 Pcs. Chopping Board 88.00 176.00
2 Pcs. Food Tongs 119.75 239.50
2 Pcs. Glass Rack 229.75 459.50
1 Pcs. Measuring Cups 49.00 49.00
1 Pcs. Measuring Spoon 49.00 49.00
1 Pcs. Mortal& Pestle 149.75 149.75
5 Pcs. Pot Holder 24.00 120.00
1 Pcs. Scissor 49.00 49.00
1 Pcs. Set knife 183.00 183.00
1 Pcs. Spatula Set 99.00 99.00 3 Pcs. Strainer 94.00 282.00
1 Pcs. Weighting Scale 259.75 259.75TOTAL Php 2, 862.50
E. Waste and Wastes Disposal Method
Segregation of biodegradable and non- biodegradable waste disposal will be
implemented.
Used empty bottles, cans and others will be sold to the nearest junkshop.
QTY UNIT MATERIAL UNIT COST ACTUAL COST
1 Pcs. Bell Php 95.00 Php 95.00
1 Pcs. Calculator 199.00 199.00
1 Pcs. Cash Box Deposit 419.00 419.00
1 Pcs. Fire Extinguisher 2,199.75 2,199.75
1 Pcs. Puncher 79.75 79.75
1 Pcs. Receipt Holder 78.00 78.00
1 Pcs. Ruler 13.75 13.75
1 Pcs. Scissor 13.75 13.75
1 Pcs. Stapler 54.00 54.00
1 Pcs. Emergency Light 699.00 699.00
1 Pcs. Wet Floor Sign 389.50 389.50
TOTAL Php 4,240.50
J. OFFICE TOOLS
Chapter 6
FINANCIAL FEASIBILITY STUDY
This aspect will specify term that will determine the project profitability.
This is the management- level responsibility for capital procurement, fund allocation, capital
structuring, and profit administration. Moreover, this will show the preparation that is vital to the
success of the proposed business. (Ditablan 2000)
A. Financial Feasibility Object:
1. To determine the working capital requirement of the total project cost.
2. To provide a detailed analysis of all monetary information such as total business
cost, initial capital requirement, source of financing, financial statement and
financial analysis.
3. To determine whether the proposed business is feasible through the ratios
presented.
B. Financial Assumptions:
1. Projection years is three (3) years.
2. Total investment capital of Php 1, 250, 000.00. The proponents will contribute
Php 250, 000.00 each.
3. Total project cost is presented to justify the capital investment.
4. Increase of 10% in food and refreshment sales annually, because of expected
increase in volume of customer’s.
5. Purchases, allowance for spoilage and merchandise inventory is projected through
perpetual inventory. On the second and third year there is a 5% increase.
6. Salaries and wages depend on the position of the employee’; there will be no
increase on the salaries and wages for the first three years except if the government
mandates an increase.
7. SSS/ PHILHEALTH/ PAG-IBIG contribution varies on the range of the salaries
and wages.
8. Increase of rent level and light & water by 5% annually.
9. Communication and cable TV is fixed through the three years of operation.
10. Advertising and promos costs will decrease on the second and third year because
the theme decors may be recycled.
11. Straight line method is used to compute for the depreciation of the equipment and
furniture and fixtures, presented in tabular form.
12. Allowance for breakages is 5% for the kitchen, dining and office tools.
13. Office supplies will increase by 5% annually as well with the janitorial supplies.
14. For the repairs and maintenance there would be a 50% increase in the second year
and will be retained by the third year.
15. There would be owner’s drawing for the second and third year.
C. Total Project Cost
FIXED CAPITAL COST
Leasehold Improvement Php 293, 491.22
Kitchen Equipments 65, 619.75
Dining Equipments 86, 398.50
Furniture & Fixtures 102, 050.00
Kitchen Tools 2, 862.50
Dining Tools 1, 672.00
Office Tools 4, 240.50
Dining/ Office Supplies 1, 513.75
Janitorial Supplies 3, 449.75
TOTAL FIXED CAPITAL COST Php 532, 633.75
Working Capital (1 Month)
Salaries and Wages Php 56, 386.02
TOTAL
PRE- OPENING CAPITAL:
Prepaid rent (3 mos. Deposit) Php 69, 000.00
Registration (DIT/ BIR/ SEC) 4, 670.00
Business Permit & licenses 3,300.00
Electrical Installation 3, 000.00
Water Installation 1,000.00
Contengencies 478,690.32
PRE-OPERATION CAPITAL 559, 660.32
GRAND TOTAL PROJECT COST Php 1, 148,680.09
D. Sources of Fund/ Capital
The total estimated capital investment for DONUT BITE is Php 1,250, 000.00. The
proponents will contribute Php 250, 000.00 each as the initial investment for the proposed
business.
E. Schedules
1. Sales/ Income
Projected Yearly Sales
Food
YEAR 1
Beverage
Food
YEAR 2
Beverage
FoodYEAR 3
Beverage
January February March April May June July
Food
YEAR 1
Beverage
YEAR 2 Food
Beverage
YEAR 3 Food
Beverage
August September October November December Total Sales Grand Total
Chapter 7
Socio-Economic Feasibility Study
Every business has its main aspiration which is to maximize the profit. Even though it is
the main goals of every business ventures, it should always comply with the considerations of
socio-economic aspects. The success of a business not only lies on the profit but on its social and
economic responsibilities and the benefits of the business to the employees, government, society
or community, suppliers and environment.
A. Objectives
1. To be able to know the duties and responsibilities of the proponents to the government,
environment and the society.
2. To be able to prevail over the worsening economic environment.
B. Project’s Employees
The proponents proposed business aims to provide employment opportunities through
hiring qualified workers to support their financial needs in terms of salaries and wages that are
appropriate to them. The proponents also provide a safe and healthy environment in the work
place, conducive to the physical and moral well being and growth of the employees.
C. Government
One of the problems that our country is facing right now is the high rate of
unemployment. Putting up a business will surely help reduce the rapid growth of unemployed
citizen by hiring qualified applicants. As years go by with a successful management, the
company will eventually expand and will continue to provide services to the people and to give
jobs to the competent and skilled aspirants.
From the taxes contribution from each employee along with the owners and the company,
the government has access to support organizations to reach out people in need in any way. It is
provide ways to help people improve way of living or contribution such as extending financial
support and to whatever t may serve best to the country.
A business must gain success, good reputation and trust by considering political and legal
aspects of the industry. Given that, the business should follow the laws and regulations of the
government. Such as:
1. Labor Code
Presidential Decree No. 442, such as amended a decree instituting a labor code thereby
revising and consolidating labor and social laws to afford protection to labor, promote
employment and human resources development and insure peace based on social justice.
2. Tax Laws
Tax Reform Act of 1997, Republic act No. 8424: An act amending the national internal
revenue code as amended and for other purposes.
3. Code of Sanitation
Presidential Decree 856: WHEREAS, the health of the people, being of paramount
importance, all efforts of public services should be directed towards the protection and
promotion of health and with the advance in the field of sanitation in recent years, there arises
the need for updating and codifying our scattered sanitary laws to ensure that they are in keeping
with modern standards of sanitation and provide a handy reference and guide for their
enforcement.
D. Other Beneficiaries
POPULATION:
In view of the fact that our country’s population is increasing very rapidly a greater
demand for food can be expected. Moreover, due to the problems constantly experienced by the
people regarding the economy and politics; the prices of commodities tend to increase. Because
of this, the proponents decided to put up “Donut Bite” where the proponents would offer good
quality service and nutritious foods that are affordable.
ECOLOGY:
Everyone has a responsibility to have a clean environment to live in, not only benefiting
to us but also with Mother Nature and our Creator.
The proponents are aware of the present picture of the environment; therefore the
proponents planned to the environmentalist by implementing reduce, re-use, and recycle. For
proper waste disposal, the proponents implemented the practice of segregating biodegradable and
non-biodegradable materials. Well interior designs were set up to serve as a diversion from the
unsightly scenes outside of the building.
Appendix C
Survey Questionnaire
Respondents,
Good day! We, the BSHRM and BS Tourism Students of Siena College, Quezon City would like to conduct a survey as a partial fulfillment in our course in HRM 111/ TRM 111 “Entrepreneurial planning (Introduction to Feasibility Study)”. The name of the proposed business is “DONUT BITE”. Kindly answer the following questions for us to complete the study and rest assured that all data and information gathered will be confidential.
Thank You!
PLEASE CHECK THE APPLICABLE ANSWERS.
1. RESPONDENTS PROFILE:
NAME: (OPTIONAL)
ADDRESS:
AGE GENDER STATUS
15 – 20 Male Single
21 – 25 Female Married
26 – 35 Separated
36 & above
MONTHLY INCOME / ALLOWANCE OCCUPATION
BELOW Php 10, 000.00 Business Man/ Woman
Php 10, 001.00 – Php 20, 000.00 Company Employee
Php 20, 001.00 – Php 30, 000.00 Teacher / Professor
Php 30, 001.00 – Php 40, 000. 00 Students
Php 40, 001.00 – Php 50, 000.00 Others (Please Specify)
Php 50, 001.00 and above
2. WHAT DO YOU PREFER TO EAT WHEN YOU SPEND YOUR SNACKS OR MERIENDA?
Pizza Doughnut
Pastries Others, (Please Specify)
Cakes
3. WHAT DO YOU PREFER TO DRINK WHEN SPENDING YOUR SNACKS OR MERIENDA?
Juice Soda
Coffee Others (Please Specify)
4. HOW OFTEN DO YOU EAT DOUGHNUT?
Always Sometimes Never
5. WOULD YOU LIKE THAT YOUR DOUGHNUT HAVE A TOPPINGS?
Yes No
6. WHAT TOPPINGS DO YOU LIKE FOR YOUR DOUGHNUT?
Sprinkles Mallows
Nuts Kisses
7. WHAT ESTABLISHMENT DO YOU PREFER FOR SPENDING YOUR SNACKS OR MERIENDA?
Dunkin Donut Krispy Creme
Mister Donut Go nuts Donuts
8. HOW OFTEN DO YOU PASS ALONG CONGRESSIONAL AVENUE?
Always Sometimes Never
8. IF THERE IS AN ESTABLISHMENT SERVICES SUCH AS DONUT BITE IN THE CONGRESSIONAL AREA WOULD YOU PATRONIZE IT?
Yes No
Thank You & God Bless!!!
DONUT BITE
A Project Feasibility Study
Presented to the Faculty
Siena College, Quezon City
In Partial Fulfillment of the Requirements
for the Degree of Bachelor of Science in Travel Management
and
Bachelor of Science in Hotel and Restaurant Management
Canlas, Antonio III
Corpuz, Kelvin Lloyd
Dionisio, Jordean Jayson
Madulid, Christian
Vargas, Christian Jay E.
October 2011