Don’t Bully Me! Protecting Your Employees (and yourself) from Workplace Violence Carrie L. Miller,...
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Transcript of Don’t Bully Me! Protecting Your Employees (and yourself) from Workplace Violence Carrie L. Miller,...
Don’t Bully Me!Protecting Your Employees
(and yourself) from Workplace Violence
Carrie L. Miller, SPHRHR à la carte, LLC
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Underlying IssuesO Gets results.O Lack of respect for othersO StressorsO Inability to manage angerO Inability to resolve conflictsO Substance abuseO Mental health issuesO Nobody told them to stop.
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Workplace BullyingWhat it is: What it isn’t:
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Examples of Bullying
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Survey ResultsO ____ report being bullied at work.O ____ report having witnessed bullying.O ____of bullies are men.O ____ of targets are women.O Women bullies target women in ____of
cases.O ____ of bullying is same-gender
harassment.O Bullying is ____ more prevalent than illegal
harassment.Workplace Bullying Institute, 2010
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Impact of Bullying
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Workplace Violence Continuum of Behaviors
Crisis Prevention Institute, (CPI)
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Hartford DistributorsO Employee forced to resign after an alleged
videotape showed him stealing from the company.
O Gunned down 8 people, injured 2 others, before taking his own life
O Had complained about being racially harassed:O Picture of a noose & racial epithet on bathroom
wall at workO Felt issues were not dealt with appropriately by
Union
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Healthy Workplace Bill
O Currently no federal or state anti-bullying law
O Anti-discrimination laws apply in only ____ of cases.
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Creating a Culture of Respect
OIt starts at the top!OSupportOEnforcementOLead by example
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When the Boss is the Bully
OTimingOSpecific O ImpactODocumentOFormal complaintOExit strategy
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Sample Policy Statements
“It is this Company’s policy that employees maintain a working environment that encourages mutual respect, promotes civil and congenial relationships among employees and is free from all forms of harassment and violence.
www.shrm.org/TemplatesTools/Samples/PoliciesEmployee Relations
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Sample Policy Statements
“The Company may take disciplinary action {up to and including termination} against employees whose conduct violates this or other Company policies and practices.”
www.shrm.org/TemplatesTools/Samples/PoliciesEmployee Relations
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Policy Statements
OExamples of unacceptable conduct
OProcedure(s) for reporting incidents
OGuarantee of protection from retaliation
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Taking Action
“I saw you engage in something I would call a public humiliation session with Ron, and from what I could see, your attacks were intended to strip him of his dignity in front of the rest of the group.,,this isn’t about the merits of your argument…”
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Taking Action
“Let me be clear. Bullying your subordinates for any reason and under any circumstances violates company policy…you created a tremendous liability for our company…I’m here to make sure that you don’t do that again. Am I clear?”
Paul Falcone, 101 Tough Conversations to Have with Employees
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Documentation
OFormal written warning
O“Desk file”
OFollow up
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How to Be Good at Giving Bad News
OPrepare your workspace.OPrepare yourself.OAllow the other person to vent.OPreserve the other person’s dignity.OBe objective.OListen with empathy.OOffer something.
CPI Info Capsule
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Warning SignsO People with long-held grievancesO People with “nothing left to lose”O Speaking loudly or frantically O Gesturing wildlyO Aggressive stances and gesturesO Making threats & personal insultsO Physically closer than comfortable
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Terminated Employees
O Escort them from property.O Return personal items later.O Treat them with respect.O Offer assistance with benefits.O Report any threats.O References?
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Grady Crawford Construction Co.
O Former employee shot and killed two clerical workers.
O Complained he couldn’t get unemployment benefits.
O Previously made threats to “get even” with supervisor who fired him, but they didn’t make police report.
O Claims he is ‘not guilty’ because victims were not his intended targets.
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Domestic ViolenceO More than ____ of female victims were
assaulted by people they knew.
O Domestic violence that spills into the workplace accounts for ____ of female victims.
O Women are ____ more likely to be attacked at work by an intimate partner.
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Domestic ViolenceO Impact on performance?O Restraining orders?O Reasonable accommodations:
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Salon MeritageO Man involved in child custody case
goes to ex-wife’s workplace.
O Wounds one, kills his ex-wife and eight others.
O Pleads not guilty.
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HR in the CrossfireO 2011 Kentucky survey of 102 HR
professionalsO ____ reported they felt that abuse was
related to their role as HR practitioner
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Strategies for HRO Initiate proactive interactions with
managers.O Educate managers on how to handle
people issues and processes.O Improve communication, coaching and
conflict resolutions skills.O Instead of just saying no, provide
alternative solutions along with risk of each choice.
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Strategies for HR
O Implement policies on workplace conduct.O State business case.
OEarn respect by building professional credentials.
OSeek support.O Friends, family, professional network,
EAP