DonnaJohnsonResume2016

Donna Johnson2727 Hunters Moon LaneMatthews, North Carolina 28105704-258-

[email protected]

Executive Summary_______________________________________________________________

An accomplished Professional with 19 years expertise in curriculum development and delivering training. Additional qualifications includes 15 years of managing training development and performance improvement within a large organizations, four years of Organiniztional and Development experience and ten years of Child Welfare experience with state of North Carolina. Effective and innovative training professional with an outstanding track record of success in maximizing revenue growth by devising strategic training programs which educates staff on all levels of the organization. Repeatedly recognized for the ability to create continuous improvement of training programs which incorporate the organization goals. Expert in strategic planning, systems analysis, problem solving, quality control, forecasting, scheduling and tracking results. Competent liaison between management, clients and personnel. Focuses on systems to change management and coaching leadership development using “best practices” in both private and the public sector. Coached executive and middle management. Currently assisting in measuring and increase specific organizational competencies for development of succession planning and to understand the contribution to the overall business goals.

Skills Summary ________________________________ Training and

Development/Facilitation Budgeting OD Interventions and Practices Facilitating Organizational

Change Managing Organizational

Knowledge Program Design and

Customization

Individual and Group Effectiveness Requirement Analysis/ ROI Analysis Strategic Planning and Execution Cross –Funtional Supervision Coaching and Counseling Testing/QA/Rollout/Support

Team Building and Mentoring

Client Relations and Presentations

Professional Experience___________________________________________________________

TRAINING AND DEVELOPMENT Development of Youth and Family Services OnBoarding Progam in 2015. Redesigned of New Hire Training Program in 2015. Redesigned of Training Shared Point Site 2015. County Co-Lead for the Reaching for Excellence and Accountability through

Practice (CQI) Project since 2014. Internal Consultant with the (Document Imagining System DIME) Compass Pilot

Project Team for the successful implemation, training and development of policies for Youth and Family Services (YFS) Staff in 2013.

Served as the YFS Daysheet Committee Chair and Liaison to management for the successful training and development of policies for YFS Staff in 2013.

Successfully completed and submitted the application to the state of North Carolina Childern Services Division to become a Pilot County for the State Initiative (REAP)

Donna JohnsonRésumé,

Reaching for Excellence and Accountability in Practice out of 40 counties that applied in 2012.

County Co-Lead for Mecklenburg (State) Initiative REAPReeaching for Excellence and Accountability in Practice since 2012.

Executive Producer of the creation of Child Protective Services Communtiy Video for Mecklenburg County, 2012.

YFS Division representative for Coaching Skills-Reaching Excellence and Accountability in Practice (REAP) North Carolina initiative since 2011.

Developed and implemented the of Training Share Point Website for Youth and Family Services, 2011.

Coordinated and developed a Department of Social Services for Mecklenburg County, Charlotte, NC, Core Curriculum and developed tke Mecklenburg County Department of Socail Services (DSS) Training Processes in 2/2010.

Lead large and mid scale projects across the organization for the Department of Social Services (DSS)since 2006..

Coordinated the developmental design and delivery of over 20,000 hours of leadership for the Mecklenburg County Training Institute launch since 2008.

Successfully on-boarded over 200 new/transfer employees at Youth and Family Services (YFS) by developing and facilitating new hire orientation and new hire curriculum since 2006.

Providedsupervison of internships for 27 college students in the YFS Internship Program during the period 2007-2012..

Implemented the YFS Speaker’s Bureau for Community Presentations, presented over 40 sessions to over 2100 attendees since 2007.

Manage the implementation of the YFS Staff Development Summer Seminars in 2006 and 2007 which included more than 70 classroom trainings offerings 27 various topics.

Liaison and Champion for the Day Sheets Monitoring for Youth and Family Services in 2008.

Selected in 2009 to be a trainer for North Carolina Child Welfare Team for Cultural Competency Training.

FACILITATING ORGANIZATIONAL CHANGE Participated on multiple teams comprised of representatives from all levels of the

organization to develop, launch and oversee continuous improvement activities. North Carolina State Liaision for all State Trainings. Received Organizational and Development Certification in December 2011. Department of Social Services Trauma Informed Systems Committee for

Mecklenburg County in 2011. Ongoing partnerships with University of North Carolina at Charlotte and Johnson

C. Smith University, since 2010. Chair of the Mecklenburg County Training Institute (MCTI) that works directly with

partnering agencies, providers, parents and youth 2010. Selected to participate in the Learning System Development for Trainers

Workgroup and implemented Standard Operating Procedures for training with the State of North Carolina, 2008-2009.

Received Systems of Care Award in 2009 under the category of Outcome and Data Driven, 2009.

2727 Hunters Moon LaneMatthews, North [email protected]


Facilitated Youth and Family Services Policy Group to incorporate Systems of Care (SOC) philosophy into the internal YFS policies.

Functioned in roles as both facilitator outside the group, and as a group member to help complete work while maintaining two distinct and often mutually exclusive stances.

MEASURING AND EVALUATING Assessd participant skill levels and competencies by conducting needs analysis,

monitoring participant progress during training, implementing program changes, tracking results and providing feedback to supervisors through all of the Department of Social Services of Mecklenburg County, Charlotte, NC.

Collaborated with management to develop and or enhance programs for succession planning, career development and performance management.

Excuted decisions that support analytic methods, techniques and procedures as it relates to financial management.

Definded processes and tools tests suited to each project. Creating detailed project road maps, plans, schedules.

Responsible for the development and management of budgets determining project scope, lisiason between clients, vendors, staff, throughout and ensuring objectives were meet.

Developed detailed project plans for multiple simultaneous projects resulting in increased visibility of inter-project dependencies and improved development efficiency.

Report status of cost activities for all training programs. Prepare spending plans and execute distrubition of funds.Managed projects and contracts.

Prepared and analyzed data to estimate project expenses.

CAREER PLANNING AND DEVELOPMENT Managiing one full-time trainer, two field based trainers and one support staff,

supporting 400 staff of Youth and Family Services a division of the Department of Social Services in Mecklenburg County, Charlotte, NC.

Responsible for all training and educational opportunities for 1200 staff for the Department of Social Services in Mecklenbury County, Charlotte, NC from 2011-2013.

Manage thirteen full time trainers with seven direct reports from 2011-2013, for the Department of Social Services.

Direct and oversee management of programs designed to increase awareness, broaden networks.

Employment History ______________________________________________________________Department of Social Services Consultation and Training Administator12/2015 –PresentMecklenburg County Department of Social ServicesCharlotte, North Carolina

Consultation and Training Administrator2/2006 - PresentMecklenburg County Department of Social Services, Youth and Family Services Division



Charlotte, North Carolina

Manager-Training and Delivery1/2001 - 3/2005Convergys Corporation, Charlotte, North Carolina

Education __________________________________________________________________________Bachelors of Arts, Public Administration (1988)North CarolinaCentralUniversity, Durham, North Carolina

Masters of Science (Education) Training and Performance Improvement (2004)Capella University, Minneapolis, Minnesota

Organization and Development Certification Program (2011)University of North Carolina at Charlotte (UNCC), Charlotte, NC

Doctoral Candiate DPA (Doctoral in Public Administration) Public Leadership Capella Unversity, Minneapolis, Minnesota

Certifications ______________________________________________________________________ North Carolina Certified Training Specialist Model Approach to Partnership and Parenting (MAPP) Facilitator MeckCares Master Trainer Conflict Resolution Achieve Global Development Dimensions International Fundamental Training Skills I & II Articulate and Captivate Learning Management Systems Certified Coaching Skills Specialist (REAP)

Affiliations _________________________________________________________________________ National American Society for Training and Development Advisory Board Grace-Mar Services Inc., Charlotte, North Carolina


DonnaJohnsonResume2016

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