Done 4 u Outsourcing

Too much to do..

..Think Done 4 u

Done 4 u Outsourcing

www.done4uoutsourcing.com

OUR BRAND



Done 4 u is a customer contact center that deals with

telemarketing and outsourcing businesses. Founded in

2011, the company is managed by highly skilled

professionals with years of experience in Customer Support,

Technical Support, Banking and Financial Services,

Collections, Risk Management Analysis,

Telecommunications, Media, Recruitment, Business Process

Outsourcing, Employee Management, Customer Care and

Retention, Customer Acquisition, Sales, Lead Generation

and Non-Profit fund raising.

WHO WE ARE


WHO WE ARE

• We tailor B2B and B2C structures, providing Inbound Support, Outbound Support and Back Office Support.

• Done 4 u is a bi-system functionality provides ultimate advantage to the process. We have standby agents both site-based and home-based who can serve as required, dependent to your preference.

• Order Taking - product specific 24/7

sales related (order taking) support

• Inbound Customer Service - product

specific 24/7 customer service support

• Inbound Technical Support - product

specific 24/7 technical support

• Inbound Sales Support - product

specific 24/7 sales and after sales support

• Within & After Hours Chat Support -

product specific 24/7 chat support

INBOUND SERVICES

OUR SERVICES

1

Too much to do…think Done 4 u





• Sales Campaign - hours specific

campaign based on targeted market's

time zone

• Survey - surveying customer via letter,

phone, or e-mail

• Lead Generation - obtain information,

expand the scope of your business and

increase sales revenues

• Live Transfer - directly transfer potential

sale/qualified sales to your office for

closing

INBOUND SERVICES

OUR SERVICES

1

2 OUTBOUND SERVICES




• Data Entry - organizing data that are

required to be entered in any software

platforms

• Transcription - conversion from voiced

to typed document

• Search Engine Optimization - get more

traffic from diverse sources, get

repetitive visitors and ultimately affect

the revenue of your e-commerce site

• Content and Article Writing - produce

content to entice and engage visitors

to continue browsing your website and

allow them to get the information they

want quickly and efficiently

INBOUND SERVICES

OUR SERVICES

1

2 OUTBOUND SERVICES

3 BACK OFFICE SERVICES




• Email & Chat Support - product

specific 24/7 email campaign and chat

support

• Research -inexpensive way to conduct

large online research projects with

rapid turnaround

INBOUND SERVICES

OUR SERVICES

1

2 OUTBOUND SERVICES

3 BACK OFFICE SERVICES


ADDED VALUES

Free Management of your

staff

Free Recruitment of the

staff

Free Training of the staff *

University graduate Staff with minimum 6 month

Call Center experience

8 Hours Billable (Unpaid Lunch break and other

breaks)


TELL US

The Staff

•How many staff do you

require?

•What level of communication

skills do you think this account

requires: basic, good or great?

•Beyond what we’ve already

discussed, do you have any

special requirements?

◦Example: Any special

technology

requirements, etc.

.

Templates

1

Templates

tThe Confirmation

•What are some of the top

factors for who you work with?

•If we were to work together

what does the ideal

relationship look to you?

•What questions do you have

for me?

•Assuming we address all

concerns - how soon are you

ready to start this campaign?

Templates

The Type of Project

•What type of project is this?

•Inbound | Outbound | Back

Office

•So what will staff be doing

exactly?

•What are your goals or targets

for this campaign? (How do

you measure success?)

•Is this a new or established

process?

◦If project is already

established

■what isn't working ,

what are you hoping to

improve?.

3 2


ADDED VALUES

Step 1: Go over requirements in this presentation

Step 2: Get email proposal / summary and agreement

Step 3: Sign off on agreement online (Easy digital signature)

Step 4: Make a small commitment fee

(Applied toward your campaign deposit)

Step 5: Connect with recruiting dept. to shortlist and approve staff for your campaign.

Step 6: Make a prepayment on campaign to secure staff asap.

(first month, minus recruiting fee)

Step 7: Complete our Scope of Work questionnaire to prepare your account for hand-off to

operations.

Step 8: Get on a conference call with department heads to kick-off account launch

Step 9: Track the progress of your account launch through our online project management

system (Base Camp)

Please note - you should be prepared to make a campaign deposit immediately

after approving staff. Staff are allocated on a first-come, first-serve basis.


PROCESS

SIMPLE

OUR

OUR PRINCIPLE


Our Products and Services

Choose Your Staff

LEVEL 1 LEVEL 2

LEVEL 3 LEVEL 4

LEVEL 5

Superb

communication

and work skills

Higher pay grade.

Allow more time

for recruiting

Above average

communication and

work skills,

challenging to meet.

Medium pay grade. Basic

communication

and work skills



Philosophy

NAME OF COMPANY believes in the principles of Equality, Integrity, and Excellence! We believe that we are here to help

hundreds of people and companies change their lives. We are a company that is focused on innovation.

NAME OF COMPANY believes that we are all interconnected, thus, WE believe that serving others is an extension of

ourselves. Service through Excellence is one of our main goals in this company. We want to achieve balance and taking

responsibility at any level and creating a society that we all want to see.

We believe in the "simple" not the complex.

We believe in deep collaboration which allows us to innovate in a way that others cannot.

We believe in freedom of expression and inspire everyone to be the best they can be. We will engage in sustainable

practices and anticipate the needs of our clients.

We appreciate and promote positive attitude and we don't lead by fear.

And honestly speaking…. we don't settle for anything less than Excellence in everyone in our company.

We have self-honesty to admit when we're wrong and the courage to change for a better and brighter tomorrow.

Together in NAME OF COMPANY, we strive to be the best & we will bring you along with us in achieving EXCELLENCE!

THANK YOU!

Done 4 u Outsourcing

Documents

Transcript of Done 4 u Outsourcing