DON WILLIAMS2780 Avalon Lane 630.301.2230Montgomery, IL 60538 don.williams2478@gmail .com

ACCOUNT MANAGER

Offering over 10 years of expertise as an Account and Sales Manager with extensive sales and account supervision experience and proven track record of delivering results and driving business growth. Demonstrated success developing new business in the professional corporate marketplace. Adept at managing and growing existing accounts by utilizing consultative selling techniques to customize services in complex, multiple-level decision making environments. Expert at identifying key buying influences in multi-level accounts and developing strategic sales plans to facilitate long-term business relationships. Possess finely tuned service orientation and ability to make integrity and customer service prime differentiators in the market.

Gifted communicator who has persuasive sales and presentation skills, with a strong ability to respond and follow up on questions and enquiries from clients, managers and subordinates, as well as maintain confidentiality. Adept at fostering effective and productive team environment through management efforts to effectively plan, organize, and audit, along with an outstanding ability for conflict resolution and problem-solving. Experienced supervisor with a management style that motivates staff productivity, with proven ability to prioritize and delegate tasks effectively to ensure timely project completion within a team environment.

Sales & Account Management Logistics Management Client Relations Management Customer Service New Business Development

Team Building & Development Strategic Leadership Documentation & Reporting Consultative Selling Techniques Organization & Planning

MILESTONES & ACHIEVEMENTS

SYNCREON, ADDISON, IL Jul 2012-Feb 2016Sr. Customer Account Manager/Logistics Coordinator

Oversaw Claims, Central, West Coast, BCAM, and Broadband customer units for a logistics company specializing in inventory management and moving telecommunications equipment.

Strategically planned and managed logistics, warehouse, transportation and customer services for account base of 35 clients.

Directed, optimized and coordinated full order cycle, managing 30-50 daily orders on a regular basis. Maintained 99.5% metrics and analyzed data to assess performance and implement improvements. Efficiently managed customized customer and project order registration requests such as coordination of

additional equipment and facilities along with supplementary labor. Provided intensive training for new employees on Syncreon’s Asset Management System (AMS) using AS400

software and MS Office Suite.

Created macros for the custom generated reports, which saved management time getting them back to the customer.

BEST BUY/GEEKSQUAD, DOWNERS GROVE, IL Oct 2010-Jul 2012Home Entertainment Advisor

Recruited to provide in-home consultations with prospective clients within assigned territories in Southern Suburbs including Bourbonnais, Western suburbs as far as DeKalb and Northern suburbs surrounding the Schaumburg area.

Assessed client needs through in-home consultations including commercial and residential blue prints and working with contractors providing single point of contact to address all inquiries and issues.

Provided training to staff members on goods and services as well as built and maintained the relationship with the installation teams of the district to increase revenue and profitability.

Led the territory in sales for the 4th quarter in 2011. Consistently led the district in sales on a monthly basis.

BEST BUY, DOWNERS GROVE, IL Oct 2006-Oct 2010Home Theater/Appliances Supervisor

Provided supervisory functions for three different locations: Fox Valley, North Aurora and Downers Grove. Won Supervisor of the Month Award for the 3 months in a row and finished in the top 3 for the year in the

district. Achieved the highest GM %, Comp, and Rev % for the 4th quarter in the territory. Integral contributor in the promotion of 3 employees to supervisory positions and in running district sales calls

for supervisors. Utilized strong public speaking and communication skills in conducting various presentations at district

meetings for district staff. Spearheaded a team of 20 people between two departments and oversaw daily performance of the team,

teaching and coaching best practices in sales. Monitored the store shrink plan, and maintained merchandising of the areas.

Organized and facilitated the grand opening of North Aurora and led the team in building the store from the ground up including the fixtures and merchandise.

Created and managed staff that was proficient in the sales model while overseeing day to day functions of 15 employees in multiple departments (Home Theater, Magnolia Home Theatre and Appliances).

Played key role in designing a localized growth plan for the store working with cross functional management groups to achieve cohesion between the Sales team, Magnolia Home Theatre, Consumer Electronics and e-commerce presence including social media such as Facebook and LinkedIn.

EDUCATION

COURSEWORK IN BUSINESS ADMINISTRATION

Northern Illinois University, DeKalb, IL

COURSEWORK IN ACCOUNTING

DeVry University, Addison, IL

TECHNICAL PROFICIENCY

Advanced proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Working knowledge of custom AMS400 Suite for inventory management