Domestic Violence Hotline Volunteers: Lifeblood of an Agency

8/14/2019 Domestic Violence Hotline Volunteers: Lifeblood of an Agency

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G`haywbi Tb`facia

[qccbcm jaog> G@HAYWBI TB@FACIA

G`haywbi Tb`facia J`wfbca T`fqcwaa{y> Fbdakf``g `d oc Omacir

O _qofbwowbta Ioya Ywqgr

W{otby Ylr Bcma{y`ff

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G`haywbi Tb`facia

G`haywbi Tb`facia J`wfbca T`fqcwaa{y> Fbdakf``g `d oc Omacir

Aoij rao{ bc wja Qcbwag Ywoway `d Oha{bio& 1#9 hbffb`c }`hac o{a okqyag kr wjab{

bcwbhowa uo{wca{& ocg h`{a w{ombioffr& ?&;9; o{a hq{ga{ag *Oha{bioc Bcywbwqwa `c

G`haywbi Tb`facia& ;55="# ]bgayu{aog uqkfbi o}o{acayy `d g`haywbi tb`facia }oy

k{`qmjw w` wja d`{ad{`cw gq{bcm wja ?2=5y# Bc i`cnqciwb`c }bwj wja dahbcbyw {bmjwy

h`tahacw& o m{oyy{``wy add`{w& yuao{jaogag kr g`haywbi tb`facia tbiwbhy& ioffag owwacwb`c

w` wja bcnqywbiay yqdda{ag kr }`hac ow wja jocgy `d wjab{ hofa i`huocb`cy# Oy wja

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Okqya U{`naiw `d Gafo}o{a I`qcwr *GOU" }oy d`{hag#

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ioff iacwa{# Wja j`wfbca by `ca `d wja ao{fbayw i`hu`cacwy `d wja omacir& ocg {ahobcy `ca

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G`haywbi Tb`facia

`d wja h`yw bhu`{wocw ya{tbiay wja omacir u{`tbgay# Ywoddag ofh`yw azifqybtafr kr

t`fqcwaa{y& wja j`wfbca u{`tbgay bctofqokfa ya{tbiay w` tbiwbhy `d g`haywbi tb`facia#

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qcga{aywbhowag# Oy ywowag kr Lbc~af ocg Cocy`c *;555" ‖Wafauj`ca i{byby fbcay }`qfg

c`w ka okfa w` ùa{owa }bwj`qw t`fqcwaa{y‘ *u#?;4"#

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ya{tbia w` bcgbtbgqofy bc i{byby& `dda{bcm }jow hor ka wja `cfr y`q{ia `d yquu`{w hocr

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ocg uyrij`f`mbiof gak{badbcm *Lbc~af $ Cocy`c& ;555"#

9



G`haywbi Tb`facia

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7



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gauo{whacwy }bwjbc wja omacir# Wja j`wfbca {``h bwyafd by yhoff& i`cybywbcm `d wj{aa gayly

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i`hufawa bcwolay ocg i`qcyafbcm yayyb`cy# Wja j`wfbca { `h jog kaac kq~~bcm }bwj

aca{mr ocg bci`hbcm ioffy# Wja gor }oy kambccbcm w` }bcg g`}c ocg ioffy }a{a i`hbcm

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1



G`haywbi Tb`facia

i`hay j`ha d{`h }`{l& ja‒y m`bcm w` jq{w ha/‘ Wja t`fqcwaa{ }j` by fbywacbcm w` wjby

kai`hay h`{a ocg h`{a gbyw{oqmjw# Yja qyay ja{ d{aa jocg w` {qk ja{ d {ajaog& w{rbcm w`

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4



G`haywbi Tb`facia

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:



G`haywbi Tb`facia

Dbcgbcmy

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bcwa{tba}aa jog ocr ybmcbdbiocw t`fqcwaa{ azua{bacia kad`{a GOU& ocg `ca jofd `d wja

bcwa{tba}aay ywowag wjow wjar }a{a wja `cfr `cay bc wjab{ d{bacg/dohbfr i`j`{w }j`

t`fqcwaa{ag# @d wja ioff f`my azohbcag& ;= }a{a iowam`{b~ag oy Bcd`{howb`c mowja{bcm

ioffy& 92 oy I`qcyafbcmOuu`bcwhacw ioffy& ocg ;7 oy I{byby ioffy#

Wj{`qmj hr `kya{towb`cy& B c`wbiag wjow wja wj{aa h`yw azua{baciag j`wfbca t`fqcwaa{y

ouuao{ag ta{r if`ya w` `ca oc`wja{# Odwa{ bcwa{tba}bcm wjah& B d`qcg wjow wjar jog off

kaac j`wfbca t`fqcwaa{y d`{ `ta{ ?5 rao{y& ocg }a{a d{bacgy }bwjbc ocg `qwybga `d wja

omacir# ]jac oylag }jow wjar fblag h`yw ok`qw t`fqcwaa{bcm ow GOU& off wj{aa `d wjah

hacwb`cag wja cbia ua`ufa wjar }`{l }bwj ocg wja m{aow d{bacgy wjar‒ta hoga# Wjby

dbcgbcm }oy i`cybywacw }bwj @lqc ocg Yijqfw~‒y *;559" {ayao{ij& }jbij bcgbiowag wjow d`{

`fga{ ogqfwy& t`fqcwaa{ h`wbtowb`cy u{bho{bfr iacwa{ag `c azuocgbcm `ca‒y y`ibof caw}`{l#

O da} `kya{towb`cy B hoga ok`qw wja GOU j`wfbca t`fqcwaa{y bc maca{of& }a{a wjow

wja{a }a{a ta{r da} r`qcma{ ogqfwy *fowa(waacy w` ao{fr w}acwbay" bct`ftag& ocg wja{a }a{a

c` hofa t`fqcwaa{y# [aoy`cy kajbcg wja f } cqhka{y `d r`qcma{ t`fqcwaa{y i`qfg

ybhufr ka {afowag w` ijocmbcm h`wbtowb`cy wj{`qmj`qw wja fbdairifa# [ayao{ij bcgbioway

2



G`haywbi Tb`facia

wjow d`{ r`qcma{ ogqfwy& t`fqcwaa{bcm by o }or w` azuf`{a yìbof byyqay ocg w` gatafù wja

ylbffy caiayyo{r d`{ io{aa{ ogtociahacw& ocg oy uaùfa maw `fga{& yìbof h`wbtowb`cy d`{

t`fqcwaa{bcm bci{aoyay *Dota{& ;55?< Dfawija{ $ Hon`{& ;557< @lqc $ Yijqfw~& ;559"#

]jac B oylag o da} `d wja tawa{oc j`wfbca }`{la{y bd wjar ata{ jog ocr hofa j`wfbca

t`fqcwaa{y& wjar yobg ‖cata{‘# Wjar gbgc‒w lc`} }jr& kqw hac bc maca{of }a{a {o{a bc wja

omacir# O da} `d wja t`fqcwaa{y i`hhacwag wjow B }oy wja db{yw hofa wjar‒ta ata{ }`{lag

}bwj ow GOU# Oii`{gbcm w` Lbc~af ocg Cocy`c *;555" ‖hocr omacibay kafbata wjow wja

tbiwbh }bff c`w ka i`hd`{wokfa woflbcm w` o hofa& ocg wjow hofa t`fqcwaa{y }bff c`w ka okfa

w` qcga{ywocg wja azua{baciay `d oyyoqfwag }`hac‘ *u# ?;="# J`}ata{& yqij oc owwbwqga

gày c`w ouuao{ w` ka wja ioya ow GOU& faotbcm wja qcga{frbcm {aoy`c d`{ wja okyacia `d

hofay o hrywa{r# Ua{jouy hac g`c‒w daaf wjow wjar }bff ka }afi`hag& `{ g`c‒w daaf wjow

g`haywbi tb`facia by o hofa byyqa0 Dq{wja{ ocofryby by caagag w` ocy}a{ yqij bhu`{wocw

qaywb`cy#

B }oy uo{wbiqfo{fr iq{b`qy ok`qw }jow h`wbtowag uaùfa w` t`fqcwaa{ ow g`haywbi

tb`facia omacibay# Oii`{gbcm w` Dfawija{ ocg Hon`{ *;557" ‖o kawwa{ qcga{ywocgbcm `d wja

h`wbtay wjow qcga{fba u{`dayyb`cof t`fqcwaa{byh hor ka qyadqf bc {ai{qbwbcm ocg w{obcbcm

uaùfa w` mbta koil w` wjab{ i`hhqcbwbay‘ *u# ?52"# Wja db{yw wj`qmjw wjow ioha w` hr

hbcg }oy wjow wja{a hor jota kaac y`ha ua{y`cof azua{bacia }bwj g`haywbi tb`facia&

ocg wjow t`fqcwaa{bcm ow oc omacir ya{tbibcm g`haywbi tb`facia tbiwbhy obgag bc ua{y`cof

jaofbcm ocg kqbfw o yacya `d ahu`}a{hacw# Hocr `d wja bcwa{tba}aay gbg hacwb`c wja

gayb{a w` jafu }`hac `qw `d okqybta ybwqowb`cy& kqw gbg c`w {afor wjow wjar }a{a h`wbtowag

kr ua{y`cof azua{baciay# @c wja i`cw{o{r& o da} atac azu{ayyag wjow wjar ioha d{`h

‖ywokfa‘ actb{`chacwy }ja{a yqij okqya gbg c`w azbyw# J`}ata{& wja{a }oy `ca

?5



G`haywbi Tb`facia

bcwa{tba}aa }j`ya fbda azua{baciay h`wbtowag ja{ w` dbmjw d`{ wja {bmjwy `d }`hac# Yja

yjo{ag wja d`ff`}bcm>

‖]jac B }oy {obyag& }a yo} }`hac‒y fbk i`hbcm qu# B jog kaac {obyag kr

oc Bwofboc bhhbm{ocw gog }j` wj`qmjw ja }oy wja jaog `d wja j`qyaj`fg

ocg }a {ayuaiwag wjow# B }`qfg yaa o f`w `d hac woflbcm g`}c w` }`hac# B

}oy y`ha`ca }j` yu`la qu& ocg B }`qfg g` y` }bwj hr gog& atac wj`qmj B

}`qfg ìioyb`coffr maw yhoilag d`{ hr {akaffb`qycayy# B yo} hr h`wja{

uqw qu }bwj jby ywqdd bc o gbdda{acw }or wjoc B }`qfg& ocg B wj`qmjw w`

hryafd& B‒ff cata{ uqw qu }bwj wjow/ B‒g cata{ ho{{r o hoc fbla wjow/ Y` wjow

actb{`chacw m`w ha bcw` }ocwbcm w` jafu `qw }`hac‘

@wja{ ywowag h`wbtowb`cy d`{ t`fqcwaa{bcm `c wja j`wfbca bcifqgag> wja caag w` ywor

kqyr& jotbcm wja ùu`{wqcbwr w` qya wja }`{lbcm ylbffy mobcag wj{`qmj`qw fbda& fao{cbcm

h`{a ok`qw wja ybwqowb`cy `d okqyag }`hac& ocg {ayqha kqbfgbcm# J`}ata{& wja hobc

wjaha wjow aha{mag }oy wjow t`fqcwaa{y }ocwag w` mbta y`hawjbcm koil# Uaùfa }ocwag w`

hola y`ha lbcg `d u`ybwbta gbdda{acia bc wja }`{fg# Yqij h`wbtowb`cy o{a i`hh`c

oh`cm yìbof ya{tbia t`fqcwaa{y *K{qca{`& ;55;"# J`wfbca t`fqcwaa{y dafw wjow wjab{ n`k

}oy ta{r {a}o{gbcm& wjar }a{a okfa w` jafu uaùfa maw `qw `d yio{r ocg okqybta ybwqowb`cy&

ocg wjow }jow wjar gbg hoga o gbdda{acia# Bw }oy oc ùu`{wqcbwr d`{ wjah w` ywù dìqybcm

`c wjahyaftay ocg {ai`mcb~a wja u{`kfahy `d wj`ya o{`qcg wjah# Oy `ca bcwa{tba}aa

ywowag> ‖ B dbcg wjow bw by {a}o{gbcm wjow y`hawbhay r`q maw wja ijocia w` jafu y`hak`gr

}j` {aoffr `wja{}bya }`qfgc‒w jota wjow u`yybkbfbwr `d jafu& ocg wjow laauy ha i`hbcm

koil# Atac bd bw‒y `cfr `cia o rao{& wjow‒y `ca ua{y`c }j` gbgc‒w doff kaw}aac wja i{oily#‘

??



G`haywbi Tb`facia

]jac oylag }jow wjar fblag h`yw ok`qw t`fqcwaa{bcm ow GOU& i`hh`c wjahay

aha{mag# Kaybgay wja yowbydoiwb c `d jafubcm `wja{y bc caag& wja h`yw i`hh`c {ayu`cya

jog w` g` }bwj j`} d{bacgfr ocg yquu`{wbta wja ywodd ocg i`(t`fqcwaa{y }a{a# ]jac

ocr`ca caagag y`ha`ca w` wofl w` odwa{ o w`qmj ioff& wja{a }oy of}ory oc ao{ otobfokfa w`

fbywac# Ocrwbha o t`fqcwaa{ jog o qaywb c `{ i`cia{c& wj`ya o{`qcg wjah {aogbfr dda{ag

yqmmaywb`cy ocg oyybywocia# Yqij oii`qcwy }a{a i`cdb{hag wj{`qmj hr kya{towb`cy# B

}bwcayyag hocr bcywociay }ja{a o j`wfbca }`{la{& caagbcm jafu& }`qfg wou `c `ca `d wja

uo{wbwb`c }bcg`}y ocg o ywodd hahka{ }`qfg qbilfr i`ha w wjab{ obg# B ofy` }bwcayyag

j`} ah`wb`coffr otobfokfa `wja{ t`fqcwaa{y ocg ywodd }a{a }jac jafubcm o t`fqcwaa{

u{`iayy yw{ayydqf ioffy wjar {aiabtag#

Oc`wja{ i`hh`c ocy}a{ w` }jow wjar fblag h`yw ok`qw t`fqcwaa{bcm d`{ GOU& }oy wja

azwacybta 71 j`q{ w{obcbcm wjar {aiabtag# Off `d wja t`fqcwaa{y bcwa{tba}ag azu{ayyag o

gayb{a w` fao{c y`hawjbcm d{`h wjab{ wbha yuacw ow wja omacir# GOU& jotbcm `ca `d wja

h`yw azwacybta t`fqcwaa{ w{obcbcm u{`m{ohy bc wja o{ao& mota wjah oc `uu`{wqcbwr w` fao{c

o m{aow gaof ok`qw g`haywbi tb`facia& ocg j`} t`fqcwaa{y ioc hola o gbdda{acia w`

tbiwbhy `d g`haywbi okqya#

]jac oylag ok`qw wja wjbcmy wjar jog fao{cag {amo{gbcm g`haywbi tb`facia ybcia

kai`hbcm o j`wfbca t`fqcwaa{& hocr azu{ayyag j`} wjar jog c` bgao wjow bw }oy y`

u{atofacw# @ca i`hh`c wjaha wjow aha{mag }oy j`} t`fqcwaa{bcm ow GOU i`{{aiwag

y`ha `d wjab{ hbyi`ciauwb`cy {amo{gbcm g`haywbi tb`facia# @ca t`fqcwaa{ azua{baciag

wja {atafowb`cy yjo{ag kr hocr kr ywowbcm>

‖B }oy fbla ata{r`ca afya }j` oylag wjahyaftay& }jr g`c‒w wjar nqyw faota0

B g`c‒w maw bw/ B i`ha d{`h o ta{r ywokfa actb{`chacw& y` B wj`qmjw bw hqyw

?;



G`haywbi Tb`facia

ka off ok`qw f`} yafd(aywaah& kqw B c`} lc`} wjow bw ioc ka o f`w `d

gbdda{acw wjbcmy# B c`} lc`} }jow g`haywbi okqya by off ok`qw& ocg j`}

i`hufaz bw by& j`} bw yq{uoyyay off yìb`(ai`c`hbi k`qcgo{bay& ocg wjow bw

cata{ joy ocrwjbcm w` g` }bwj wja tbiwbh& kqw joy ata{rwjbcm w` g` }bwj wja

okqya{ ocg wjab{ byyqay‘

Maca{offr& wja{a }oy ta{r fbwwfa wjow t`fqcwaa{y }`qfg yor wjow wjar gbg c`w fbla ok`qw

t`fqcwaa{bcm `c wja j`wfbca# @d wj`ya wjow hacwb`cag ocrwjbcm ow off& i`hh`c ocy}a{y

wacgag w` dìqy `c wja foil `d dbcocibof {ay`q{iay w` haaw wja caagy `d tbiwbhy f``lbcm d`{

jafu# Oii`{gbcm w` `ca t`fqcwaa{& ‖bw‒y {aoffr jo{g w` wq{c uaùfa o}or d{`h wja yjafwa{#

Bd bw }a{a qu w` ha B‒g nqyw waff ata{rk`gr w` i`ha bc& atac wj`qmj B lc`} wjow bw‒y c`w

daoybkfa `{ {aofbywbi#‘ Oc`wja{ t`fqcwaa{ ywowag wjow ‖wjby by wja db{yw wbha B‒ta kaac bc o

c`c(u{`dbw ybwqowb`c& ocg yaabcm wja ybwqowb`c }ja{a wja{a by y` hqij caag& kqw nqyw c`

ac`qmj h`car{ay`q{iay w` haaw off wja caagy d`{ uaùfa ioc ka ta{r d{qyw{owbcm ow

wbhay#‘

[amo{gbcm wja y`hawbhay w{oqhowbi cowq{a `d wja ioffy wjar {aiabtag& t`fqcwaa{y }a{a

oylag j`} wjar iùag }bwj wj`ya ybwqowb`cy& ocg }jawja{ `{ c`w wjar d`qcg wjahyaftay

wjbclbcm ok`qw ioffy odwa{ wjar fadw wja omacir# H`yw `d wja t`fqcwaa{y ywowag wjow wjar jog

fao{cag w` laau }jow jouuacy `c wja j`wfbca bc wja j`wfbca {``h& ocg gbg c`w wola bw j`ha

}bwj wjah# G`bcm y` }`qfg ka w`` yw{ayydqf# @cfr wja t`fqcwaa{ }j` jog wja faoyw

oh`qcw `d azua{bacia azu{ayyag wjow yja y`hawbhay }`{{bag ok`qw ioffa{y `qwybga `d ja{

j`wfbca j`q{y# I`hh`c wjahay wjow aha{mag ok`qw j`} wjar iùag }bwj yw{ayydqf ioffy

{at`ftag o{`qcg wja oh`qcw `d yquu`{w wjar dafw }bwjbc wja omacir#

?9



G`haywbi Tb`facia

Bc wja }`{gy `d `ca t`fqcwaa{& ‖]jow B dbcg jafudqf odwa{ yw{ayydqf ioffy by w` gbyiqyy bw

}bwj `wja{y bc wja `ddbia& `{ o{`qcg wja omacir }bwj `wja{ t`fqcwaa{y `{ i`qcyaf`{y& w`

k`qcia bw `dd wjah& yaa j`} wjar‒ta gaofw }bwj ybhbfo{ ybwqowb`cy& ocg wjow lbcg `d gbddqyay

bw#‘ Yjo{bcm yw{ayydqf azua{baciay }bwj wj`ya o{`qcg wjah }oy wja h`yw i`hh`c ocy}a{

w` j`} t`fqcwaa{y iùag }bwj yw{ayydqf ioffy# Ofwj`qmj bw }oy azu{ayyag wjow bw }oy `dwac

gbddbiqfw w` c`w wjbcl ok`qw ia{wobc ybwqowb`cy odwa{ faotbcm wja j`wfbca {``h& wj`ya }bwj

azua{bacia {ai`mcb~ag wjow }`{{rbcm ok`qw wjbcmy `ca joy c` u`}a{ `ta{ gbgc‒w g`

ocr`ca ocr m``g#

]jac oylag }jow i`qfg ka g`ca kr wja omacir w` hola wjab{ t`fqcwaa{ azua{baciay

h`{a i`hd`{wokfa ocg/`{ acn`rokfa& h`yw azu{ayyag wjow wjar dafw wja omacir w``l m{aow

io{a `d wjah# Wja `ca {ayu`cya wjow lauw kabcm {auaowag }oy wja }byj d`{ wja

tbiwbh/okqya{ bcgaz io{g dbfay w` kai`ha i`huqwa{b~ag& y` wjow wjar i`qfg aoybfr g`

i`cdfbiw ijaily kr wrubcm bc y`ha`ca‒y coha bcywaog `d {bddfbcm wj{`qmj jaotr& `ta{(

uoilag dbfa g{o}a{y# Bw }oy ofy` gbyi`ta{ag wjow hocr t`fqcwaa{y jog kaac oylag w` ya{ta

bc `wja{ t`fqcwaa{ u`ybwb`cy wj{`qmj`qw wja omacir bc wja uoyw& kqw bc {aiacw rao{y jota

c`w kaac oylag w` g` y`# Y`ha `d wja t`fqcwaa{y }`cga{ag }jr wjby }oy y`& ocg

azu{ayyag o gayb{a w` ka `dda{ag wja ijocia w` i`cw{bkqwa bc `wja{ }ory d{`h wbha w` wbha#

Dbcoffr& aoij t`fqcwaa{ }oy oylag }jawja{ `{ c`w wjar }`qfg {ai`hhacg t`fqcwaa{bcm

bc GOU‒y j`wfbca {``h w` `wja{y# Wja t`fqcwaa{y qcocbh`qyfr ywowag ‖RAY‘# Wja hocr

bcw{bcybi {a}o{gy }a{a jbmjfbmjwag& oy }aff oy wja {aofbwr wjow kabcm o j`wfbca t`fqcwaa{

holay `d u`ybwbta gbdda{acia bc `q{ yìbawr# J`}ata{& hocr `d wja t`fqcwaa{y azu{ayyag

wjow wja u`ybwb`c }oy c`w d`{ ata{r`ca# O i`hh`c ywowahacw }oy wjow uaùfa }ocwbcm w`

?7



G`haywbi Tb`facia

t`fqcwaa{ d`{ wja j`wfbca yj`qfg ka u{auo{ag w` gaof }bwj y`ha u{awwr jaotr yqknaiw

howwa{& ocg caagag w` wola io{a `d wjahyaftay#

Gbyiqyyb`c

T fqcwaa{y o{a o tbwof {ay`q{ia bc haawbcm wja caagy `d hocr ifbacwy `d yìbof ya{tbia

omacibay wj{`qmj`qw wja }`{fg *Joggog& ;554"# Bc wja Qcbwag Ywoway& bw joy kaac aywbhowag

wjow kaw}aac ;:! ocg 77! `d uaùfa t`fqcwaa{ oy y`ha u`bcw bc wjab{ fbtay *Kq{aoq `d

Fok`{ Ywowbywbiy& ;551"& ocg `d wj`ya& o{`qcg 155&555 mbta wjab{ wbha w` }`hac‒y

oyyìbowb`cy *Joggog& ;554"# @d u{bho{r bhu`{wocia w` omacibay wjow {afr `c t`fqcwaa{y

d`{ ya{tbiay wjar u{`tbga& by w` ot`bg jbmj {oway `d t`fqcwaa{ wq{c`ta{# Wjby ioc ka g`ca

wj{`qmj u{ùa{ agqiowb`c ocg uyrij`f`mbiof gak{badbcm *Lbc~af $ Cocy`c& ;555"#

Bc wjby qofbwowbta azuf`{ow`{r ioya ywqgr `c j`wfbca t`fqcwaa{y ow wja G`haywbi Okqya

U{`naiw `d Gafo}o{a I`qcwr *GOU"& hqij joy kaac fao{cag# Bw joy kaac d`qcg wjow GOU&

oy oc omacir& gày o ujac`hacof n`k bc agqiowbcm ocg u{`tbgbcm yìbof yquu`{w d`{ wjab{

j`wfbca t`fqcwaa{y# C`w `cfr gày GOU u{`h`wa oc owh`yuja{a }ja{a uyrij`f`mbiof

gak{badbcm by aci`q{omag& ywodd }bwjbc GOU o{a {aogbfr otobfokfa w` ogg{ayy wja i`cia{cy

ocg caagy `d wjab{ t`fqcwaa{y# Oy o {ayqfw& t`fqcwaa{y }bwjbc GOU‒y j`wfbca {``h daaf

ogaqowafr yquu`{wag ocg ouu{aibowag& }jbij by wja fblafr {aoy`c wjow y` hocr `d GOU‒y

j`wfbca t`fqcwaa{y jota kaac uo{w `d wja omacir d`{ rao{y#

J`}ata{& oy }bwj ocrwjbcm& wja{a by of}ory {``h d`{ bhu{`tahacw# Koyag `c wja gowo

mfaocag d{`h bcwa{tba}y ocg `kya{towb`cy& o da} wjbcmy i`qfg ka g`ca w` hola wja

azua{baciay `d j`wfbca t`fqcwaa{y atac h`{a yowbydrbcm ocg i`hd`{wokfa# @ca yqmmaywb`c

by w` u{`tbga ùwb`cy d`{ j`wfbca t`fqcwaa{y w` qwbfb~a wjab{ qcbqa ylbff yawy bc gbdda{acw

?1



G`haywbi Tb`facia

}ory# Wjby i`qfg aoybfr ka oii`hufbyjag kr u`ywbcm o ‖t`fqcwaa{ ùu`{wqcbwr‘ ybmc(qu

yjaaw }bwjbc wja j`wfbca {``h& y` wjow bd j`wfbca t`fqcwaa{y }ocwag w` u{`tbga `wja{ lbcgy

`d ya{tbiay& wjar i`qfg#

Oc`wja{ u`yybkfa bhu{`tahacw }`qfg ka w` w{ocyda{ wja bcd`{howb`c bc wja

tbiwbh/okqya{ io{g dbfay& w wja i`huqwa{ of{aogr fìowag }bwjbc wja j`wfbca {``h# Bd wja

dbfay kaioha i`huqwa{b~ag& wja n`k `d g`bcm i`cdfbiw ijaily }`qfg kai`ha ybmcbdbiocwfr

aoyba{ ocg h`{a addbibacw# Qwbfb~bcm wja j`wfbca i`huqwa{ bc yqij o }or i`qfg ka oy

ybhufa oy i{aowbcm o i`huqwa{(w`(i`huqwa{ caw}`{l fbcl& `{ atac oii`hufbyjag kr

{amqfo{fr qugowbcm ifbacw fbywy wj{`qmj IG([@H `{ Dfoyj G{bta bcd`{howb`c w{ocyda{y#

Bw by hr jùa wjow wja bcd`{howb`c u{ayacwag bc wjby ioya ywqgr }bff obg t`fqcwaa{

i``{gbcow`{y bc {ai{qbwbcm ocg {awobcbcm t`fqcwaa{y# Gq{bcm wja 71(j`q{ t`fqcwaa{ w{obcbcm

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Domestic Violence Hotline Volunteers: Lifeblood of an Agency

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