domestic Ford - WORLDPAC › stx2020-av › index_htm_files › STX... · •Compressor operation,...

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domestic Ford

105 Victor Lee

(Motorcraft Ford/WTI)

Integrated Diagnostic Software (IDS) Operation and Utilization - Hands-onPart 1

• IDS Components, Preferences, and Vehicle Identification• Datalogger and Parameter IDs (PIDs)• Data Recording, Playback and Self-Tests• Module Configuration and Programming• Module Replacement• System Diagnostics

This is a Hands-on class and is limited to 15 Students

106 Eric Walker

(Denso/WTI)

Ford 6.7L Powerstroke Emissions - Operation and Diagnostics

• System, code and symptom coverage • DPF loading and regeneration - Issues and tips• DPF and SCR codes - Causes and solutions• Variable Geometry Turbo and EGR flow - operation and

diagnostic• Finding restrictions in the unmonitored Diesel Oxidation

Catalyst• DEF injector, heater and related Glow Plug Control Module

faults and fixes

205 Victor Lee


Integrated Diagnostic Software (IDS) Operation and Utilization - Hands-on Part 2

• IDS Components, Preferences, and Vehicle Identification• Datalogger and Parameter IDs (PIDs)• Data Recording, Playback and Self-Tests• Module Configuration and Programming• Module Replacement• System Diagnostics

This is a Hands-on class and is limited to 15 Students

304 Eric Walker

(Denso/WTI)

Ford Hybrid Diagnostics • Identify module responsibility by model (PCM, TCM, TBCM, BECM, BPSM & BEC)

• Power-up/Power-down - Disabling, interlock circuits, inertia switches, and more

• Confidently diagnose:o Main hybrid drive components: batteries, inverters and

transaxleso Traction Battery - Air and HVAC cooling systemso Transaxle cooling and controls (MECS)o Electro-hydraulic braking systems

305 Lane Eichhorn


6.7L Diesel Components - Operation and Service

• Engine Components and Specifications• Low and High-Pressure Fuel Systems - Components,

operation and diagnostics• Engine Electronic Input and Output Operation, Diagnosis and

Service• Air Inlet, Turbocharger and EGR System Operation• Selective Catalytic Reduction (SCR) Operation • Primary and Secondary Cooling Systems

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403 Lane Eichhorn


6.7L Power Stroke® Diesel Advanced Diagnosis and Service

• Fuel Control and Delivery Systems - components and operation

• Selective Catalyst Reduction (SCR) System - operation and diagnostics

• Diesel Particulate System (DPF) • Exhaust Gas Recirculation (EGR) System• Diesel Exhaust Fluid (DEF) system - maintenance and repair• NOx System and Networks

404 Victor Lee


Networks and Control Module - Operation, Diagnosis and Service

• CAN-Bus and LIN networks - Testing, Operation, Diagnosis and Service

• Speciality Modules and Network Circuitry• Resolving Scan Tool Communication Issues• Control Module Programming Using Scan Tools• Using J2534 Devices

504 Lane Eichhorn


Ford High-Voltage Vehicles Components and Operation

• Hybrid Gasoline Engine and Drivetrain - components and operation

• High-Voltage Vehicle Safety - equipment and procedures• Focus EV Powertrain• High and Low-Voltage Electrical Systems - components and

operation• Regenerative Braking System Operation

Vehicles covered include: C-MAX, Fusion Hybrids (including the plug-in Energi® models), Focus Electric, and Escape Hybrids

505 Glen Young

(CTI/WTI)

Ford EcoBoost Platforms - Operation and Diagnosis

Since 2010 Ford has been putting the majority of their engineering efforts into the EcoBoost family of engines. Offering displacements from 1.0 liter to 3.5 liter, Ford expects this engine family to be an option for up to 90% of their vehicles.• Engine mechanical highlights• Fuel system operation and diagnosis• Ignition system operation and diagnosis• Air Induction and turbocharging• Emission components and monitoring strategies

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domestic Ford

506 Jerry Stewart

(CTI/WTI)

Ford 6.7 Powerstroke - Operation and Diagnosis

This class will present a full and detailed look at current Ford 6.7 Powerstroke diesel operation and diagnosis. It is designed to not only leverage OE techniques but also compare those to what most shops have available in the aftermarket.• Fuel systems • Glow plug control• Emissions systems including Aftertreatment • Air management and turbocharging• OE vs. Aftermarket scan tool functions

507 Dave Buttars

(CTI/WTI)

Ford 7.3L Power Stroke Diagnosis

• Basics of electronic direct injection systems• Scan tool diagnosis• Common pattern failures• Preventive maintenance service procedures• Properly test and diagnose major systems

o Fuel supplyo HEUI injectiono High pressure oil regulator systemso Exhaust backpressure regulator systems

605 Lane Eichhorn


Ford EcoBoost Engine Operation - Diagnosis and Service

• GTDI and GDI - Operation and Engine Variations• Low-/High-Pressure Fuel Systems - Diagnosis and Testing• High-Pressure Injector Service• Turbocharger Components, Operation, Diagnosis and

Service• Diagnose and Service Intake System, Speed Density

System, Emissions Systems

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domestic gm

107 Lee Hammler

(ACDelco GM/WTI)

GM - Chassis Dynamics Understand and correct abnormal ride and handling concerns - For advanced technicians• Alignment geometry, yaw control and dynamic steering• Calibration / programming procedures• Electronic ride control systems• Modified vehicles - geometery and analysis• Conventional steering and suspension systems

108 Brent Delfel

(CTI/WTI)

Duramax Engines LML and LGH - Operation and Diagnosis

The Duramax maintenance and repair market requires the understanding of many RPO code specific systems and testing procedures. Focusing on complete system analysis is critical to isolating the root cause of component failure and can save wasted time and money when repairing the LML/LGH Duramax.• Newly designed high pressure pump• Piezo injectors• Engine features• Air management and turbocharging• SCR aftertreatment system

206 Jerry Mungle

(ACDelco GM/WTI)

GM - HVAC Controls Diagnosis and Service Techniques

• Compressor operation, air delivery system, HVAC control inputs

• Condenser and blower motor fan controls and operation• Manual, electronic and automatic temperature control• Door actuators and control of air delivery and airflow• Simulated diagnostic exercises to test the principles

306 Lee Hammler

(ACDelco GM/WTI)

GM - Advanced Driver Assistance Systems

• Unravel GM ADAS (Advanced Driver Assistance Systems)• Systems used by OEMs on a variety of vehicles • Overview - Operation, diagnosis, and servicing the systems

and components• Today's ADAS technology

307 Jerry Mungle

(ACDelco GM/WTI)

GM - Hybrid Vehicle Maintenance Procedures

• Operation of hybrid components• High voltage system operation• Safety equipment - Tools and techniques• Serviceable systems - Maintenance and repair• Supporting systems - HVAC and brake systems

405 Jerry Mungle

(ACDelco GM/WTI)

GM - Diesel Technology Insights

• What's new in exhaust aftertreatment• Updates to the 2011 and newer GM Duramax• The latest Chevrolet Cruze Diesel• Safety, maintenance, diagnostics and service• New sensors and diesel offerings from Ford, Chrysler and

VW

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508 Rick Kelley

(Denso/WTI)

Duramax LML and LGH Diesels - Components, Operation and Diagnostics

• Practical steps for Duramax diesel diagnostics• High/low pressure fuel fault differentiation• Simple vacuum-side fuel system tests• Pressurized fuel return operation & tests• Hard fault non-clearable emissions messages, code tips &

techniques• Quick no-start & hard-start troubleshooting• Variable Geometry turbo faults & tips

509 Tom Smith

(CTI/WTI)

General Motors Platforms - Operation and Diagnosis

General Motors has been improving and refining their powertrains and engine management system at an accelerated pace over the past few years. This course will present the operation and diagnostic techniques the aftermarket will need to service this large segment of the repair market.• Engine mechanical highlights• Fuel system operation and diagnosis• Ignition system operation and diagnosis• Emission components and monitoring strategies• Network configuration and reprogramming

510 Pepe Torres

(ZF/WTI)

6L80 / 6L90 6 Speed Automatic Transmission - Diagnostics and Non-Invasive Repairs

• 2007-2019 General Motors RWD and 4WD vehicles• Focused on General Motors RWD, 4WD/AWD Pickup trucks,

SUV's and RWD Sports cars• Best practices, common symptons, failures, and fixes• Isloate mechanical problems from electrical• Diagnose the difference between converter clutch slip and

clutch pack slip• Different adaptaion strategies, including "GM Fast Learn"

606 Lee Hammler

(ACDelco GM/WTI)

GM - Duramax 6600 Diesel Engine

• Common rail fuel system - Components and operation• Injectors and pump - Testing and service• Control module testing and system service• Inputs and outputs - Operations and diagnostics• Particulate filter - 2007 LMM engine

domestic gm

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domestic mopAr

104 Jordan Ellis

(Mopar FCA/WTI)

Chrysler - Engine Management Diagnostics

• Wideband and narrowband O2 sensors - operation and diagnostics

• Speed density formula for diagnostics• Multi-cylinder displacement - MDS• Variable valve timing and MultiAir• E-Torque - regenerative braking on a gasoline engine

vehicle?• Oscilloscope waveform capture and analysis

204 Rick Kelley

(Denso/WTI)

Cummins Common Rail Diesels - Components, Operation and Diagnostics

• Find elusive Cummins internal fuel leaks• Modifications and retrofits that make sense• Tips for successful DPF regeneration• Hard fault stored DEF messages and codes• Simplified no-start & hard-start diagnostics• Tests for injector ball faults and low power complaints• Turbo faults and diagnosis

303 Dave Buttars

(CTI/WTI)

Cummins 6.7 - Operation and Diagnosis

The 6.7 Cummins platform is a continuation of one of the most successful light duty diesel engines ever designed.• 6.7L Cummins engine design and specifications• Systems testing and diagnostic approach• Fuel system analysis• Turbo operation and testing• Emissions and aftertreatment function and diagnosis

503 Tamara Coville

(Mopar FCA/WTI)

Chrysler - Vehicle Communications

Six Step Diagnostic Process• Communication Network Components• CAN Network evolution• Security Gateway Functionality• DVOM vs Oscilloscope• Real-world diagnostic scenerios

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AsiAn hondA

102 Brandon Steckler

(WTI/CTI)

Honda / Acura High-Tech Update

• New Honda Engine Technologies• Turbo Charging - system components and operation• Direct injection - system components and diagnostics• Timing and valve control - strategies and operation• Honda ADAS Systems• Parametric data and advanced diagnostics

201 David Friend

(WTI/CTI)

Honda / Acura ADAS • Complete breakdown of ADAS sensors and system functionality

• ADAS parametric data and analysis• Diagnosis and repair• Calibrations – Tools, equipment, techniques and set-up• Real-world case studys, repairs and more

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AsiAn nissAn

103 John Rogers

(WTI/CTI)

Nissan / Infiniti Anti-Theft System (NATS)

302 David Uryash

(WTI/CTI)

Nissan Leaf • Nissan EV Architecture and Overview• Service Considerations for Electric Vehicles• Leaf Battery – Design, repair and replacement• EV related systems - Overview and common issues• Charging infrastructure – Requirements, charge times and

related service info

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AsiAn toyotA

101 David Friend

(WTI/CTI)

Toyota Lexus ADAS - Toyota Safety Sense and Lexus Safety System

• Complete breakdown of ADAS sensors and system functionality

• ADAS parametric data and analysis• Diagnosis and repair• Calibrations – Tools, equipment, techniques and set-up• Real-world case studys, repairs and more

202 Greg Jones

(WTI/CTI)

Toyota Hybrid Transaxles • MG1, MG2, MGR - Operation and Diagnostics• Transaxle Input Damper• Compound Gear Unit• Motor Resolvers - Operation & Diagnostics• Motor Testing - All Test Pro, Megohmmeter• Park Lock Actuator• Common Failures, Maintenance and More

203 Patrick "PJ" Walter

(WTI/CTI)

Toyota Emission and Driveability Diagnosis

• Toyota evaporative systems - Operation and diagnostics• Driver seat diagnostics - Evaporative systems• Toyota ignition system - Components and operation• D4S fuel system - Unique components, operation and

diagnostics • D4S fuel system - Diagnostic techniques to determine system

failures• VVTi - Toyota variable valve timing system operation and

diagnostics

301 Jim Cokonis

(CTI/WTI)

Toyota Platforms - Operation and Diagnosis

This class is geared toward the technician with an established background in general engine management, network, electrical and body system operation and diagnosis. The class will focus on using the tools, service information and techniques provided by Toyota to service their systems.• TechStream Lite Usage and Data Analysis• TIS Toyota Information System• Wiring Diagram Features and Use• Powertrain Management• Networking Operation and Tips• New Technologies

402 Greg Jones

(WTI/CTI)

Toyota Hybrid Battery Diagnosis and Repair

• Personal protective equipment• Battery Components and Overview• Load and Performance Testing Using Techstream Live Data• solation Faults explained• Battery Replacement - best practices

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AsiAn toyotA

522 Greg Jones

(WTI/CTI)

Unique Toyota Hybrid Vehicle Diagnostics

• Diagnosing difficult issues that are unique to Toyota Hybrid Systems

• What to do with a discharged HV battery pack? • Solving difficult HV battery issues• HV battery and component diagnstics• Diagnosing Toyota Hybrid codes:

o P3190, P0A82, P3004, P0A94, P0AE2, P2511

601 Dave Macholz

(WTI/CTI)

Toyota / Lexus Advanced Techstream and TIS Functions

• The latest on Techstream diagnosis• Techstream set-up and navigation• Vehicle Control History, Hybrid Control History - advanced

data capture for diagnosis• Techstream active tests that will save you time and money• TIS updates – Quick Training Guides, Electrical Wiring

Diagrams and more

602 Wally Mouradian

(Denso/WTI)

Toyota Hybrid Diagnostics • High voltage battery diagnostics• Misleading codes and symptoms due to low voltage faults • Battery and transaxle overheating faults, including A/C-cooled

traction battery• READY-up issues• System failures and problems with EPS, A/C, ABS,

regenerative braking, shifting and parking• Diagnostic tips - Engine no-start, no-crank, misfire, whining,

rumbling, and more

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diAgnostics AdAs

119 Dave Hobbs

(Delphi/WTI)

Radar Ready! Diagnosing Advanced Driver Assistance Systems

• Lane Keep Assist, Lane Departure Warning, Blind Spot Monitor and Adaptive Cruise

• Radar, LIDAR, Smart cameras and Ultrasonic sensors• Camera/Sensor aiming equipment - calibration, tips and

tricks, do's and don't's• ABS, electronic throttle, and EPS - Interactions to be aware of• Diagnostic tool data interpretations - What the numbers mean

223 Randy Briggs

(CTI/WTI)

ADAS - Best Practices and Fault Analysis

ADAS faults can come in several forms. This class will explore ADAS failures and the analytic process to solve the problems efficiently.• Current sensing technology• Sensor fusion• Required tooling• Calibration setup best practices• Common failures

325 Randy Briggs

(CTI/WTI)

ADAS - Advanced Driver Assist Systems Operation

You have seen them publicized on television. Advanced Driver Assist Systems (ADAS) that are developed to automate/adapt/enhance vehicle systems for safety and improved vehicle control. These systems are entering the aftermarket repair world. Be up to date on operation and diagnostic techniques that will enable you to keep these jobs profitably in your shop.• Sensing technology• Calibration environment • Targets and tooling• Networking • How today’s common services effect ADAS systems

527 Pete Bradley

(Hella Gutmann/WTI)

ADAS - Current and Future Autonomous Technology and Diagnosis

ADAS challenges - Keep the driver safe • Autonomous Vehicles

o The technologies driving the vehicle• Sensor Synergy

o The interconnected systems that drive autonomous vehicles

• Diagnosis and Repair o Steering your repairs in the right direction

• Proper vehicle calibration to ensure functionalityo Windshield mounted cameras and long range radaro Improper calibrations are steering customers out of your

bays

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diAgnostics chAssis

127224534626

Gary Machiros

(WTI/CTI)

Vibration Analysis - Tools, Techniques and Tricks

Systematically Diagnose and Correct Noise, Vibration and Harshness (NVH) concerns• Specific vehicle tests used to troubleshoot NVH complaints• Isolate problems to specific component groups:

o Tire and wheelo Drivelineo Engineo Torque converter and Transmission

• Hands-on pinpoint tests with worksheets and instructor oversight

• Tools and Equipment

134 Francisco Moreno

(ZF/WTI)

Steering System Technology and Diagnostics

• Hydraulic and Electro-mechanical steering systems - Common failures, diagnostics, maintenance, and repair

• Finding the cause of steering heaviness - It might not be a pump failure

• Diagnosing steering system noise• Using a diagnostic tool to identify suspension misalignment• Sensors - Diagnostics, initilization and activation• Steering angles in active steering systems• Hydraulic flushing and bleeding

335 David HirschhornPeter David

(CRP/WTI)

Electronic Power Steering - The Gateway to ADAS

• EPS Components and Operation• Symptom-related diagnostic procedures• Re-programming/calibrating tools and procedures - How to

finish the job• Vehicle-specific EPS Issues, Failures and Fixes• Includes BMW, Mini, Toyota, Lexus, Honda, VW, Ford,

Chrysler, Saturn

340 Lonnie Horn

(CTI/WTI)

Noise, Vibration and Harshness - Tools and Techniques

Since man began to build machines for industrial use, and especially since motors have been used to power them, problems of vibration reduction and isolation have engaged engineers. This class will show you how to use modern techniques to identify the vibration source, track the transfer path and pinpoint the responding component. • Root causes of vibration• Understanding frequency and amplitude• Use of piezo sensor for analysis• Unique diagnostic software• Best practices for corrective measures

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diAgnostics chAssis

430 Niel Speetjens

(ZF/WTI)

TRW Brake Technology and Diagnostics

Common diagnostic methods for brake systems• Brake boosters, master brake cylinders, brake pads, calipers,

rotors, and drums• Brake pad installation - Common errors • Brake noise - identifying the source• ABS - Passive and active sensors, function and diagnosing• Electrical parking brake systems - servicing, and steps to take

if mechanical release is required• Adaptive Cruise Control• Assitance-based emergency braking• Radar sensors - Basic settings

540 Lonnie Horn

(CTI/WTI)

Advanced Chassis Alignment Diagnostics

The importance of diagnostic angles and their function will be explained in detail in this class, along with the aftermarket adjustment solutions that are available when no OEM adjustments are provided.• Vehicle symmetry and thrust angle• Steering axis inclination• Scrub radius and offset• Identifying component damage• Identifying chassis damage

629 David HirschhornPeter David

(CRP/WTI)

Electronic Power Steering - Operation, Diagnostics, Programming and Common Challenges

The Gateway to ADAS• EPS Components and Operation• Symptom-related diagnostic procedures• Re-programming/calibrating tools and procedures - How to

finish the job• Vehicle-specific EPS Issues, Failures and Fixes• Includes BMW, Mini, Toyota, Lexus, Honda, VW, Ford,

Chrysler, Saturn

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diAgnostics dieseL

219 Brent Delfel

(CTI/WTI)

Light Duty Diesel Exhaust Aftertreatment

Since 2007, all light duty diesel vehicles sold in the United States are equipped with an exhaust aftertreatment system of some type. This class will present the operation and design of these complex systems along with techniques for effective diagnosis.• Diesel oxidation catalysts• NOx catalysts• Diesel particulate filters• Selective catalyst reduction• Diesel emissions fluids

320 Mark DeKoster

(Delphi/WTI)

Controlling Diesel Emissions and OBD-II

• Modern diesel emissions systems• Diesel fuel system strategies• Emission System failure analysis• OBD II monitoring on diesel engines• Misfire diagnostics• Continuous and non-continuous monitors for emission failure

evaluation

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diAgnostics drivAbiLity

229 Wally Mouradian

(Denso/WTI)

Advanced Drivability Diagnostic Strategies - VE, Fuel Trim, Misfire

• Get better results with scan tools and the test equipment you already own

• Real-world tests to quickly isolate drivability and trouble code faults

• Engine breathing tests, including Volumetric Efficiency, VE mapping and crankcase pressure

• Engine fueling tests, including Fuel Trim, Rear Fuel Trim, and VE relationships

• Simplified cylinder contribution, misfire detection strategies and root-cause analysis

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diAgnostics eLectricAL

125 Rick Kelley

(Denso/WTI)

Intermittent Electrical Diagnosis - Tools and Techniques

• Strategies to flush out intermittent codes and symptoms• Tools and tests to isolate faults and validate repairs• Best practices for voltage measuring• Little known DVOM features and functions• Load substitution tools and techniques• Scan tool tips and tricks

126 Keith Perkins

(CTI/WTI)

Practical Electronics This class is an advanced foundation course for those technicians who desire an update or review of existing electrical skills. All content is directed to automotive platforms.• Circuits and their behaviors• Voltage drops explained• Current and inductance• Current ramping• Parasitic draw• Capacitance and Its effect on circuits• Time saving test tips

136 Rich Falco

(CTI/WTI)

Diagnostics Using Domestic OE Schematics

When a simplified wiring schematic doesn't provide the necessary diagnostic information, access to the added features of OE wiring diagrams can help save valuable diagnostic time. Learn how to access wiring information directly from the vehicle manufacturer as well as through aftermarket information systems. • Accessing OE websites• Hardware requirements• Maximize the use of hyperlinks• Explore added information found in OE diagrams• Complementary testing techniques

233 Joe Smith

(CTI/WTI)

Diagnostics Using Import OE Schematics

Access to the added features of Import OE wiring diagrams can help save valuable diagnostic time. Learn how to access wiring information directly from the vehicle manufacturer as well as through aftermarket information systems.• Accessing OE websites• Understand DIN wiring• Maximize the use of hyperlinks• Explore added information found in OE diagrams• Complementary testing techniques

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326 Bernie Thompson

(WTI/CTI)

Electronics 101 - Hands-On Part 1

REQUIRES YOU TO BRING SCOPE, LEADS and AMP CLAMP• Intense hands on electrical system fundamentals• Understanding electrical system functions• Live test boards• See what your scope sees• Learn on YOUR equipment• Advanced engine simulator• Ignition waveforms• Manipulate faults on live boards

327 Jerry Stewart

(CTI/WTI)

Electrical Testing - Tools and Techniques

This class explores how to select the best electrical test tool for the job at hand. Whether it’s a short, an open, or an intermittent issue there is a specialized test too available to help you be more efficient. • Circuit fault characteristics • Understanding measurement errors• Proper measurement of frequency and duty cycle• Locating harness faults efficiently • Measuring frequency and duty cycle

339 Kevin Leiby

(CTI/WTI)

Advanced Current Probe - Application and Diagnostics

Using amperage waveforms to diagnose electrical circuits is certainly not new. Proper diagnosis depends on not only operational knowledge of the amp probe, but a thorough understanding of the circuit being measured. • Current and it’s behavior in inductive circuits• Current probe setup and interpretation• Interpretation of current ramp waveforms• Alternative uses for current probe diagnostics

421 Bernie Thompson

(WTI/CTI)

Electronics 101 - Hands-On Part 2

REQUIRES YOU TO BRING SCOPE, LEADS and AMP CLAMP• Intense hands on electrical system fundamentals• Understanding electrical system functions• Live test boards• See what your scope sees• Learn on YOUR equipment• Advanced engine simulator• Ignition waveforms• Manipulate faults on live boards

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422 Peter Orlando

(CTI/WTI)

Domestic Charging Systems and Energy Management

Are you replacing the alternator unnecessarily? The connected development of next-generation electrical and electronic architectures (EEA’s) has led to a whole new level of balance between modern batteries and the charging systems that support the vehicles electrical needs.• Systems approach to testing• Understanding the interaction of alternator and alternator

control• Details of the Big 3 Domestic systems• Load control and load shedding • Effective use of scan data

528 Jorge Menchu

(WTI/CTI)

Wiring Diagram Analysis - A Framework for Complex Testing and Diagnostics

• Effective use of wiring diagrams with color coding• Electrical circuit basics and waveform effects• Waveform analysis• Really understand scope functions and operation

529 Kris Lewis

(Denso/WTI)

Advanced Circuit Electrical Testing and Analysis

• Stop wasting time with unneccessary tests• Identify the circuit type, classify the fault, trace the current

path, parallel paths, and enabling paths• Quickly rule out almost everything that can't be wrong with the

circuit• Determine tools and tests to use based on fault type• Answer key variables without a single circuit test

621 Hobbs & Almanzan

(Delphi/WTI)

Essentials in Electrical Circuits (Hands on)

Diagnose electrical problems using the tools you already own.• Electrical diagnostic techniques - Live demonstration• Parasitic Draw testing - tips and techniques• Master multimeter functions to speed up your diagnostic

process• Electronic testing - relays and solid state components• Case studies of electrical system failure and repair

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diAgnostics eLectric vehicLes (ev)

218 Dirk Fuchs

(ZF/WTI)

Basic Electric Engineering Students must pass eLearning prerequisites to attend this class• Learn to work safely on Automotive High Voltage Systems,

including hands-on exercises• 5 classes with an end-of-class exam - and Certificate• Fundamental electrical engineering using experimental

equipment• Build electrical circuits to understand resistance, diodes, and

capacitors• High Voltage Systems - Component functions, common

failures, and diagnostic strategies• Safely disconnect High Voltage Systems• New measurement tools for isolation and component

equalization• Learn the 4-wire measurement method• An all new measurement method for diagnosing High Voltage

Systems• Prove your knowledge and practical skills with our final exam

319 Dirk Fuchs

(ZF/WTI)

Basic Electric Engineering II

Students must pass eLearning prerequisites to attend this class• Learn to work safely on Automotive High Voltage Systems,







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423 Dirk Fuchs

(ZF/WTI)

High Voltage Basics Students must pass eLearning prerequisites to attend this class• Learn to work safely on Automotive High Voltage Systems,







523 Dirk Fuchs

(ZF/WTI)

High Voltage Specialist Students must pass eLearning prerequisites to attend this class• Learn to work safely on Automotive High Voltage Systems,







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pAgeRev. 03262020-a 21

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604 Dirk Fuchs

(ZF/WTI)

High Voltage Exam Students must pass eLearning prerequisites to attend this class• Learn to work safely on Automotive High Voltage Systems,







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pAgeRev. 03262020-a 22

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diAgnostics hvAc

123 Kevin Roberts

(CTI/WTI)

Automotive HVAC - Essential Diagnostics

This class provides essential HVAC diagnostic procedures, based upon diagnostic best practices, in order to assure correct and complete diagnostic conclusions of common HVAC failures. Special emphasis will include how to evaluate overall performance and efficient choice of diagnostic methods.• Essential HVAC diagnostic procedures• Diagnostic best practices• Temperature and pressure testing• Diagnosis of compressor clutch controls• Variable displacement compressor controls

124 Tim Iezzi

(CTI/WTI)

Automotive HVAC - Automatic Temperature Control Diagnosis

Advances in Automatic Temperature Control technology requires that diagnostic techniques advance with it. This class will build upon an understanding of ATC operation and apply skills that include service information application, scan tool use, meter and oscilloscope techniques, and network diagnostics.• Diagnostic Strategy• Focus behind the firewall• Identify and utilize specific scan tool PIDs• Perform pinpoint tests with a meter or oscilloscope• Analyze networking issues• Verify post-repair operation

321 Michael R. Ingvardsen

(Nissens/WTI)

HVAC System Controls - Sensors, Servicing, Diagnostics

• Tools and Equipmento Including Safety tools

• Service Cycles and System Flushing• General System Troubleshooting• Visual Leak Detection - Fluorescent Dye, Nitrogen and

Helium, Video Scope• Pressure and Temperature Diagnostics, including case

studies• Detailed Component Troubleshooting

417 Rick Kelley

(Denso/WTI)

A/C Operation - Performance and Diagnostics

3-Loop strategy explained - quickly rule out the two loops that are not the problem• System pressure and temperature analysis and feedback

loops• Compressors, Evaporators and Condensers - controls,

operation and diagnostics• Pressure drop devices, including fixed orifice and thermal

expansion• Blower motors and Cooling fans - detailed current and

controls testing plus alternative diagnostic methods• Recovery, pressure testing and leak detection equipment• Refrigerant and lubrication types, identification and warnings

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diAgnostics hvAc

418 Tim Iezzi

(CTI/WTI)

Automotive HVAC - 2020 Technology Update

This HVAC Update class is designed to familiarize the shop and technicians with the current state of A/C service. While it is not designed as a complete A/C refresher course it touches on many foundations from previous courses and adds current information regarding new technologies, diagnostic techniques and the critical nature of HVAC systems today.• Current equipment standards and how to verify capabilities• The future with R-1234yf and how it will impact the service

bays and customer satisfaction• Real information on safety with new refrigerants• Changes in leak detection and how to verify equipment

operation• A thorough review of the new service process and machines

including video demonstrations• A review of testing practices with added tools and techniques

to save time and increase accuracy

524 Michael R. Ingvardsen

(Nissens/WTI)

R1234YF HVAC Essentials - What You Have to Know - Lubricants, Sealants, System Diagnostics & Failure Analysis

What you have to know about R1234YF• Lubricants• Sealants - the three types and what you need to know• System Diagnostics - Pressure Analysis, Superheat,

Subcooling and Performance Analysis • Tools and Equipment• Failure Analysis and repair"

619 Sam Strickland

(CTI/WTI)

Automotive HVAC - Automatic Temperature Control Operation

Automatic climate control is the ability to monitor and influence the temperature of a specified space without manual intervention. Climate Control is no longer Summer seasonal!• Focus behind the firewall• Identify the types of HVAC systems being used on today’s

vehicles• Describe how dual and rear climate control systems operate• Cover advanced features not usually associated with HVAC• Explain climate control system operational strategies

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diAgnostics hybrid

217 Hobbs & Almanzan

(Delphi/WTI)

Hybrid Electric Vehicles – Diagnosis and Repair (Hands on)

• In-class disassembly of high voltage components• MG1 and MG2 testing• Megger testing• High-voltage leak detection• Safe Power down/Power up• Battery diagnostics using scan tool data

318 Michael Chermack

(Valeo/WTI)

48 Volts and Mild Hybrids - Are You Prepared?

• Hybrid Types and Variations - Components and operation• Why is 48V the new hot topic, and what's it all about?• Regenerative braking - Components and operation• Belted Alternator Starter (BAS) - Gen I, II and III• Integrated Motor Assist (IMA)

415 Dave Hobbs

(Delphi/WTI)

48 Volts and Beyond – Advanced Hybrid Diagnostics

48 volt systems - Components, operation and diagnostics• High voltage interlock circuit diagnoses P0A0D• Main relay testing• Isolation faults in high voltage circuits• Use scan tool data PIDS to diagnose battery pack faults

521 Isaac Rodell

(WTI/CTI)

Hybrid/EV Technologies - Advanced Fundamentals of Operation

Advanced Fundamentals of Hybrid & Electric Vehicle Operation• Operation of the eCVT and Power Split Device (PSD)• Should you recondition NiMH batteries in house?• HV Battery Diagnostics, NiMH & Lithium• Batteries that can kill you, even with the safety switch off• Best practices when dealing with NiMH and End of Life

603 Pete Bradley

(Hella Gutmann/WTI)

Hybrids and E-Vehicles - Working Safely

Is that high voltage system really deactivated and safe to work on?• What you don't know might kill you• Use live parts to identify the vehicle state• Protective measures against electrical shock and arcing• Understand chemical, fire and explosion hazards • First aid for electrical injuries• Secure a High Voltage work station• High Voltage System deactivation procedures

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diAgnostics perFormAnce

115 Tony Callas

(WTI/CTI)

Motorsport Customer Services - In the Shop and Trackside

• Preventing the DNF - Race Car preparation and maintenance• Race Car Alignment strategies, tools, and guidelines• The typical trackside day• Structure of a Race Team• Tire management • Trackside tools and equipment

243 Niel Speetjens

(ZF/WTI)

ZF Race Engineering in Performance for Suspension and Powertrain

• Performace Clutch, Shocks, and Suspension• Pull and Push type clutches• Calculate transferrable torque to help select a perfromance

clutch• Clutch system modifcations for higher torque flow• Clutch release systems• Wheel alignment for performance systems - Toe, caster, and

camber settings• Kamm's Circle• Why certain racing teams choose different suspension

systems• Racing shock absorber systems compared - Advantages and

disadvantages• Upside down solution for performance shock absorbers• Rod damper technology

322 Tim GolemaChuck LynchDan Begle

(Mahle/WTI)

Evolution of the Engine • The changing role of internal engine components• New Engine Technologies - Rings, Bearings, Fasteners,

Gaskets and Sealing and Turbochargers• Import, Domestic and Performance applications - the close

ties and the differences• Repair challenges for the future - Alternative Fuels, E-

Mobility, Autonomous Vehicles and ADAS• Common issues and fixes

419 Allen Osborne

(WTI/CTI)

Performance Turbo Technology

• How Does a Turbocharger Work? More complex than it appears

• How to Select the Correct Turbocharger for the application• Engine Prep for Successful Turbocharging• Boost Pressure, How Much is too Much and What to

Realistically Expect for Power• Inter-cooling. ""The Car With the Best intercooler wins""• Turbocharging with Different Fuels

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diAgnostics trAnsmission

121 Dirk Fuchs

(ZF/WTI)

Hybrid Transmission Technologies in Audi and BMW

• Audi and BMW 8 Speed Automatic Hybrid Transmission• Common Failures, Step-by-step disassembly and Assembly• How the electric motor is engaged and disengaged from the

combustion engine• Micro, Mild and Full Hybrid concepts explained• Torque flow, Electric Motor, K0 Clutch, Inverter• Battery with maintenace connector • Disassembly to explain Rotor, Stator, and Engine disconnect

clutch (K0 Clutch)• Shifting strategy, and Shifting matrix• Adaptation with general diagnostic tools• Oil service• Special Tools and Service


(ZF/WTI)

Inside Look at ZF Mechatronics

• ZF Mechatronics - 6HP and 8HP transmissions• Mechatronic operation and internal components• Differntiate between Mechatronic types and functions• Shifting elements• Mechatronic brakes and clutches• Pressure regulator and solenoid function• Remove, disassemble, and assemble Mechatronic the right

way• Pressure regulator failure repair process• 9HP valve body

221 Jerry Stewart

(CTI/WTI)

Electronic Transmission Control Analysis

The modern transmission can be very difficult to diagnose properly without an understanding of the wide range of inputs and strategies that make up transmission control. Diagnostic analysis of the transmission must take into consideration the mechanical aspects of the transmission, as well as the electrical, hydraulic and engine control influences.• Use of shift solenoid application charts• Leveraging scan data for analysis• Testing PWM and On/Off solenoid circuits• Effective test drive analysis• Understanding adaptive strategies

222 Pepe Torres

(ZF/WTI)

6L80 / 6L90 6 Speed Automatic Transmission - Diagnostics and Non-Invasive Repairs

• 6L80/6L90 6 Speed Automatic Transmission - Diagnostics and Non-invasive Repairs

• 2007 to 2019 General Motors RWD and 4WD vehicles• Focused on General Motors RWD, 4WD/AWD Pickup trucks,

SUV's and RWD Sports cars• Common symptons and failures• Isloate mechanical problems from electrical• Interpret torque converter shudder on a scan tool• Diagnose the difference between converter clutch slip and

clutch pack slip• Diagnose and replace the TECM and pressure switches• Install updated spacer plate in the valve body• Different adaptaion strategies, including "GM Fast Learn"• Fluid service and filter replacement• Check the oil level and temperature with thermal valve

equipped vehicles

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(ZF/WTI)

ZF 6HP Transmission - Overhaul and Diagnostics

ZF 6HP Transmission - Function, common failures, and repair• Shifting strategy, shifting elements, and how to read the shift

matrix• Adaptation using general diagnostic tools• Planetary gear set, clutches, and brakes• Torque converter and lock up clutch function, and torque flow• Pressure regulator and solenoids - functions, characteristics,

and differences• Identify mechanical faults, such as burned clutches and

hydraulic pressure loss• Step by step disassembly and rebuild• Special Tools• Proper transmission oil check and oil change service

procedures• Covers 6HP transmissions for BMW, Jaguar, Land Rover,

Volkswagen and Audi


(ZF/WTI)

ZF 8HP Transmission - Second Generation Operation and Diagnostics

ZF 8HP Transmission - Common failures and how to diagnose them• Torque converter and lock-up clutch - Function, common

failures, and diagnostics• The shifting matrix, and why Its important for diagnostics• Transmission adaptation• Limp home function and coding issues• The differences between pressure regulators and solenoids• The right way to check transmission oil• Transmission oil and filter service procedures• Chrysler, Jeep, BMW, Volkswagen, Audi, Jaguar, Land

Rover, Maserati, Aston Martin, Bentley and Rolls-Royce

525 Wally Mouradian

(Denso/WTI)

Transmission In-Car Diagnostics - Get It Right the First Time

• Find the fault quickly - remove the least components• Quickly differentiate between likely causes• Use application charts to map out power flow - determine

what components are being used under fault conditions• Efffectively test sensors, switches & solenoids under loaded

conditions• Leverage Scan Tool PIDs & functions to eliminate the most

likely causes


(ZF/WTI)

ZF 8HP Transmission - Second Generation Overhaul

ZF 8HP speed transmission - Fundamental facts and full working knowledge, including Live-Demo exercises • Identify and repair mechanical faults and common failures• Disassembly and assembly• Clutch packs and planetary gears• The best way to open snap rings, and the proper way to

handle transmission components• Special tools• Chrysler, Jeep, BMW, Volkswagen, Audi, Jaguar, Land

Rover, Maserati, Aston Martin, Bentley and Rolls-Royce

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(ZF/WTI)

ZF 9HP Transmission - Honda, Chrysler and Land Rover in Operation and Overhaul

ZF 9HP Transmission - Function, common failures, and repair• Shifting strategy, shifting elements, and how to read the shift

matrix• Torque converter and lock up clutch function, and torque flow• Planetary gear set, clutches, and brakes• Pressure regulator and solenoids - functions, characteristics,

and differences• Adaptation using general diagnostic tools• Identify mechanical faults, such as burned clutches and

hydraulic pressure loss• Step by step disassembly and rebuild• Special Tools• Proper transmission oil check and oil change service

procedures• Covers 9HP transmissions for Honda, Chrysler and Land

Rover

639 Pepe Torres

(ZF/WTI)

Dodge Ram Trucks - Automatic Transmissions - 1999 to 2019

4, 5 and 6 Speed RFE Family Automatic Transmissions - 1999 to 2019• Dodge, Chrysler, and Jeep 45RFE, 545RFE, 65RFE, 66RFE,

68RFE• Differences in the light gasoline, gasoline heavy duty and

diesel RFE transmissions• Learn how to read and understand clutch volume index

values• Common (and uncommon) diagnostic trouble codes, clutch

volume index numbers and fixes• Transmission cooling system diagnostics and repairs• Ratio code using clutch volume index and scanner• Performance and electrical codes• Analyze clutch pack application in different gears• Diagnostics and operation of the line pressure sensor• Choose the correct spacer plate and or aftermarket Chanel

plate for performance applications• Shift adapt quick learn• Quality control test drive

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diAgnostics generAL diAgnostics

129 Gary Smith

(WTI/CTI)

Gasoline Direct Injection - Diagnosis and Field Issues

• The two main operating characteristics of GDI engines• GDI Theory and Operation• VVT strategies and failures• Misfire and Deposit Diagnostics• GDI-specific diagnostic strategies

130 Jerry Truglia

(WTI/CTI)

Critical Thinking - Diagnostic Strategies

Sharpen your diagnostic skills• Setting up a diagnostic game plan• Strategy based diagnostics and diagnostic routines • PCM strategies and Enabling Criteria• Batteries testing and coding and reprogramming • Parasitic draw• Voltage drop • Explore new engine testing methods

131 Bryan Perrin

(Denso/WTI)

Import Mechanical and Variable Valve Timing

• Strategies to eliminate the most common failures quickly• Differentiate mechanical and VVT failures• Diagnose stretched/jumped timing - without disassembly• Stuck actuators vs. stuck solenoid diagnostics• Diagnose internal oiling faults - from the outside

132 Mark DeKoster

(Delphi/WTI)

Diagnosing and Repairing Fuel Trim / Fuel Control Systems

• Fuel trim diagnostics for driveability problems• Mode 6 data for difficult diagnostics• Sensor input effects on fuel control and strategy• GDI fuel trim PIDS and analysis• E85 fuel system sensors, software and operation

133 Ken Zanders

(Delphi/WTI)

Good C.O.P. / Bad C.O.P. - Advanced Ignition Diagnostics

Don't let Coil On Plug ignition systems get you fired up!• 2, 3, and 4 wire C.O.P. system diagnostics• Bench testing and meter usage - what can we still do?• Oscilloscope ignition waveform analysis• C.O.P. feedback circuits, and how they can be used to your

benefit• Ignition related misfire diagnosis

135 Jim Cokonis

(CTI/WTI)

Ultrasonic Diagnostic Strategies

Ultrasonic tools take sound analysis well beyond the capabilities of a stethoscope or microphone. Allowing us to hear noises outside the range of human hearing, the ability to analyze and pinpoint noise sources is greatly enhanced. This class will explore some of the capabilities for this technology in the automotive shop to provide direction and confirmation of diagnosis and repair.• Mechanical testing of bearings, motors and more• Quick tests for electrically operated output components• Ignition system direction• Pressure and vacuum leaks• ADAS applications

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137 Lonnie Horn

(CTI/WTI)

Multisource Leak Detection and Sealing Solutions

Finding the source of fluid leaks is a task every technician faces on a weekly (if not daily) basis. Engineers fighting for every inch of room in the modern vehicle have added some difficulty to this task. “It’s just a leak, right?” But, where is it originating and is there anything else I need to check before the repair?• Root cause analysis• Pre-installation unit leak checks• RA checks and correction• Head gasket best practices• Unique leak analysis tools

138 John Thornton

(WTI/CTI)

Engine Mechanical Testing with Electronic Tools -Cranking Compression and Vacuum Waveform Analysis

Want to beat flat rate without time consuming disassembly? • How to perform a quick Relative Compression Test without

removing any spark plugs• Analyzing Pressure Transducer Cranking Vacuum

Waveforms• Proper compression testing techniques on BMW Valvetronic

equipped engines• How to apply the proper technique and capture waveforms to

identify a problem

147 Jorge Menchu

(WTI/CTI)

Wiring Diagram Analysis - A Framework for Complex Testing and Diagnostics

• Effective use of wiring diagrams with color coding• Electrical circuit basics and waveform effects• Waveform analysis• Really understand scope functions and operation

128 Scot MannaMatt Fanslow

(WTI/CTI)

Advanced Lab Scope Diagnostics Part 1

Multi-trace Lab Scopes - Testing Strategies, Part One• Capabilities and limitations of lab scopes• Picking the right scope setting for the desired test• Using vacuum and pressure transducers• Advanced trigger settings• Using math channels• Manipulating the waveform buffer• Graphing various control signals vs. looking at raw signals• Well-documented case studies

225 Scot MannaMatt Fanslow

(WTI/CTI)

Advanced Lab Scope Diagnostics Part 2

Multi-trace Lab Scopes - Testing Strategies, Part Two• Capabilities and limitations of lab scopes• Picking the right scope setting for the desired test• Using vacuum and pressure transducers• Advanced trigger settings• Using math channels• Manipulating the waveform buffer• Graphing various control signals vs. looking at raw signals• Case studies

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226 Bernie Thompson

(WTI/CTI)

The Pressure is On - Running Engine Live Demo

Live In-class Running Engine Demo• In cylinder waveforms • Accurately diagnose mechanical issues without teardown• Understanding in cylinder transducer waveforms• Accurate diagnose valve sealing issues• Finding misfires• Find timing problems

227 Kris Lewis

(Denso/WTI)

Catalytic Converter Diagnostics - P0420 Tools and Techniques

• Analize why the catalytic converter failed and sell a complete repair

• Engine breathing tests, fuel trim analysis, cylinder imbalance faults and exhaust leaks

• O2 and air/fuel sensor testing and comparison• 5-gas Lambda calculations• Oxygen storage capacity testing options - manual and

automated

228 Eric Walker

(Denso/WTI)

Import Evaporative Emissions – Leak, Flow and Function Testing

• Diagnostic techniques that apply to every system• Traditional and split purge/seal systems - operation and

diagnostics• Leak Detection Pumps - KOER & Key-OFF• Natural Vacuum leak detection systems - EONV, NVLD,

ESIM• DMTL - comparative current flow - BMW/MINI

231 Todd Doty / Adam Robertson

(CTI/WTI)

Advanced PICO Functionality

Using a PicoScope now? Learn how to unleash the advanced functionality of this capable tool to increase your efficiency.• Advanced triggering• Effective filters• Math channels• Custom probes• Masks and Alarms• Serial Decoding

232 Kevin Leiby

(CTI/WTI)

J2534 Domestic Programming Update

J2534 is a constantly changing arena of technology. This class will focus on the need for J2534 today. The current information for hardware setup, software configurations, and changing OE websites will be covered in detail.• Computer and operating system setup • Java and Browser security configurations • J Device selection and management • OE websites and APIs • The reprogramming process • Problems and solutions

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234 Peter Orlando

(CTI/WTI)

Vehicle Fluids - Lubricant and Filtration Technology Update

Students attending this class will actively use provided worksheets and other support material to understand modern lubricants and filtration technologies. We will discuss advanced gasoline engine technologies which rely on proper OE oil formulations to work properly• Advanced gasoline engine oil technologies• Choosing the correct oil and filter media• Laboratory analysis of oils• What occurs to the oil in Its useful life• Why oil is an engineered part

328 John Thornton

(WTI/CTI)

Engine Mechanical Testing with Electronic Tools - In Cylinder Transducer Testing and Waveform Analysis

• In-cylinder Pressure Testing Waveform analysis • How to determine engine breathing issues• Intake and exhaust path restrictions• Identify cam timing problems quickly• BMW Valvetronic operation and unique testing strategies• Proper compression testing techniques on BMW Valvetronic

equipped engines• How to apply the proper technique and capture waveforms to

identify a problem

329 John Rogers

(WTI/CTI)

Mobile Diagnostics -Will It Change Your Game?

330 Dave Hobbs

(Delphi/WTI)

Mastering the Variables of Variable Displacement Engines

• Variable displacement engines - Diagnose and repair with confidence

• Common Failures, Problems, and Solutions• Test and diagnose in the bay - fast and easy• Skip Fire technology• Includes GM AFM, Chrysler MDS, and Honda VCM

331 Jerry Truglia

(WTI/CTI)

Reprogramming with J2534 - What You Need to Know

• When to program and when NOT to program• How to prevent and recover module/computer failure• OE websites - Navigation, access, and pricing• Software compatibility and conflicts• How to look up (and find) the correct information• Battery Maintainers - The good, the bad, and the ugly

332 Gary Smith

(WTI/CTI)

Diagnosing Difficult Deposit Related Driveability Concerns

How fuel and oil depositing plays a major role in getting the diagnosis right the first time• Critical knowledge that the OEM's are not teaching today• Save time and money• Stop unnecessary parts replacement• Have fewer comebacks

333 Bryan Perrin

(Denso/WTI)

Failed Emissions Test Analysis

• Create a diagnostic process for failed emissions test with Lambda or Air/Fuel ratio calculations

• Increase diagnostic accuracy using 5 gas analysis• A repeatable process to get a vehicle into fuel control• Possible cause lists, tests and shortcuts for HC, CO and NOX

faults• Real world diagnostics using cases from failed California

emissions tests

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334 Ken Zanders

(Delphi/WTI)

Advanced Fuel Systems including Gasoline Direct Injection

• Direct Injection fuel system strategy analysis• Use of modular reservoir assemblies in today's fuel systems• Diagnose fuel system faults on GDI fuel systems• Test procedures for high pressure fuel systems• Service bulletins and factory updates

336 Pete Bradley

(Hella Gutmann/WTI)

Sensor Synergy - Smart Sensors, Vehicle Communications and Telematics

• Control units and network communications• Testing methods and equipment for complex vehicle electrical

systems• Battery management systems - Operation and diagnostics• Comfort electronics - Systematic troubleshooting • Starter, alternator and vehicle electrical/electronic systems -

Analysis and service

337 Todd Doty

(CTI/WTI)

Advanced Thermal Imaging Techniques

Thermal imaging is fast becoming a rapid, non-intrusive way to gather analytic data quickly. Learn the benefits and the pitfalls of this technique. • Learn the advantages of using Thermal Imaging for

diagnosis.• Understand the differences in Thermal Cameras.• Know some of the limitations of Thermal Cameras.• Review live and documented uses of Thermal Imaging for

diagnosis

338 Brin Kline

(CTI/WTI)

Digital Storage Oscilloscope Application and Testing

Practical application of Digital Storage Oscilloscope (DSO) Techniques• Testing methods for major automotive systems• Fuel Systems• Ignition• Charging and Starting Systems• Engine Mechanical• Techniques for approaching each system• Testing methods using voltage, current, and inductive current

424 Jorge Menchu

(WTI/CTI)

Mechanics of Waveform Analysis

• Gain a Deeper Understanding of Circuit Analysis and Performance

• Diodes, Transistors and Capacitors Effects on Waveforms• Coils, Pintles and Magnetic Fields Effects on Waveforms• Understanding How Electronics Affect a Waveform and How

it Can Show the Circuit Elements• Case Studies in Waveform Analysis

425 Jerry Truglia

(WTI/CTI)

Misfire Diagnosis - Tools, Techniques, Accurate Diagnostics

Misfire Diagnostics - Get it right the first time• P0300 DTC's - When is it not a misfire?• Strategies and diagnostic techniques• The tools you need• Standard testers• OE scan tools• Lab scopes• Pressure transducer diagnostics

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426 Gary Smith

(WTI/CTI)

Logical Electrical Diagnostic Strategies and Techniques

Problematic Vehicles - How to Formulate a Controlled and Successful Diagnostic Strategy• Save hours on guided fault testing• Actual diagnostics from the field• Studying both Intermittent, and Common, DTC diagnostics• Lean codes• P0420• Misfires• No-start

427 Tanner Brandt

(WTI/CTI)

Turbo Chargers 101 Don't Let a Turbocharged Vehicle Get The Best of You• Pressure differentials causing Turbo oil consumption - not a

Turbo problem • Turbocharger mechanical operation• Theory and operation - The science of how a turbo works• Turbocharger diagnostic strategies - what you have to know• Common failures and causes• Best maintenance practices to prevent failure

428 Kris Lewis

(Denso/WTI)

Import Gasoline Direct Injection - Operation and Problem Solving

• GDI high pressure and performance tests• Carbon deposit prevention methods• Best valve carbon removal tools/techniques• Manufacturer-specific faults and tips• Shortcuts for validating sensors and actuators

429 Wally Mouradian

(Denso/WTI)

Import Air Induction System Diagnosis - Electronic Throttle Control, Turbo Systems, Variable Intake Control

Electronic throttle controls - operation and diagnostics• Traditional solenoid wastegate turbos and motor actuator

wastegates• Intake side boost bypass systems - components and

operation• Variable intake geometry and tumble/swirl• Integrated crankcase breathing systems• Manufacturer-specific faults and tips

431 David Patrick

(CTI/WTI)

Digital Storage Oscilloscope Setup and Operation

The Digital Storage Oscilloscope (DSO) is fast becoming a primary tool for the automotive diagnostic technician. Learn how to take advantage of your DSO's many features.• Acquire correct waveforms• Interpret waveforms for diagnostics• Store waveforms for future reference• Voltage settings• Time base• Triggering techniques• Analyze signals accurately and efficiently

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432 Louie Nelson

(CTI/WTI)

GDI - The Analytic Test Drive

A test drive is not intended to isolate faults which may be causing a symptom or concern. The purpose of an analytic test drive is simply to gather information for analysis. Whether the problem is DTC driven or symptom driven, a repeatable test drive cycle will determine if the root cause is air (VE) related, fuel related, or adaptive related. • Understanding what the data PIDs are telling you• Designing your test drive cycle• Analyzing for air related issues• Analyzing for fuel related issues• Analyzing for adaptive related issues

433 Mike Becker

(WTI/CTI)

Air Fuel Ratio Sensors - Narrowing Down Wideband

• Air Fuel Ratio Sensors vs Oxygen Sensors - Whats the difference ?

• 4-wire and 5-wire Air Fuel Ratio operation• Air Fuel Ratio Sensors - Loop status and active fuel trimming• Common Air/Fuel Sensor - Codes and set criteria• Scan tool testing, lab scope testing and data analysis• Diagnostic Path Strategies

443 Blake Cassidy

(CTI/WTI)

Variable Valve Timing Technologies - Operation and Diagnostics

Variable valve timing technology affects all of today’s vehicles. Learn how to diagnose these systems efficiently.• VVT operation• Leveraging scan tool data• What those DTCs really mean• Circuit and component testing • Repair verification

502 Mark Olinger

(CTI/WTI)

Evaporative Emissions Systems - Asian Import Diagnosis

This course covers the operation and diagnosis of modern Asian import evaporative emission systems. Technicians will gain valuable knowledge about how these systems really work, as well as practical testing techniques which can be used immediately to improve diagnostic efficiency.• Toyota, Honda, Nissan and Mazda operation and strategies• Split vacuum based system analysis• Engine Off Natural Vacuum system analysis• Effective use of bidirectional controls• Practical leak testing techniques

530 John Thornton

(WTI/CTI)

Push Button Ignition - Immobilizer, Steering Lock and ACC/Run/Crank Relay Control

• Push Button Ignition - Operation and Diagnostics - • Immobilizer, Steering Lock and ACC/Run/Crank Relay

Control.• A diagnostic routine for handling the common complaint of “I

push the button and nothing happens”.• System operation,and scan data interpretation. • Tools and equipment for checking Low Frequency and Radio

Frequency wireless transmissions

531 John Rogers

(WTI/CTI)

Diagnostic Bits and Pieces

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532 Gary Smith

(WTI/CTI)

Lab Scope Diagnostics and Pressure Transducer Testing

The Power of Pressure Transducer Diagnostics• No Start and intermittent diagnostic scenarios• Learn how to identify mechanical valve problems• VVT issues• PCM and Mechanical signal overlay

533 Bryan Perrin

(Denso/WTI)

Scan Tools - Beyond the Flowchart - Scan Tool Data Analysis

• Fuel Trim code and parameter analysis• Evaporative emissions system fault code diagnostics• Oxygen and Air/Fuel sensor evaluation• Misfire code isolation techniques• EGR functional and flow codes assessment• Scan Tool ""No-Communication"" fault analysis

535 Eric Walker

(Denso/WTI)

Vehicle Network Diagnostic Strategies - CAN, LIN, MOST and FlexRay - Operation and Diagnostics

• Indicator tables for communication faults, network codes, and symptoms

• Define fault type, determine network configuration and expected test values

• Identify Protocols & Gateways• Network isolation, bypass, and other techniques• Case studies - Unexpected system and component

interactions, lab scopes and scan tools• Includes CAN, LIN, MOST and FlexRay, plus Manufacturer-

specific protocols: ISO 9141, KWP, SCI, SCP, Class 2, BEAN, AVC-LAN

536 Mark DeKoster

(Delphi/WTI)

Mode $06 Data and Drive Cycle Diagnostics

Make Mode $06 your Unfair Advantage• Prevent comebacks using Mode 6 data and advise of

potential failures• Find misfires that may not currently be present• Drive cycle data for diagnostics• Mode $06 can be different - CAN vs non-CAN vehicles

537 Adam Robertson

(CTI/WTI)

Practical Network Diagnostic Techniques

As communication networks become more advanced our testing techniques must improve also. Learn these practical network diagnostic techniques you can apply immediately. • Identifying network communication signatures• Identifying fault types• Using advanced software tools• Utilizing serial decoding to identify module faults• Testing by advanced oscilloscope techniques

538 Keith Hardee

(CTI/WTI)

Advanced Engine Mechanical Condition Testing

Evaluating engine mechanical condition in today’s vehicles requires much more than a compression gauge. Learn how to test more than just the engine’s ability to seal.• Compression testing best practices• Oscilloscope based tests• Utilizing scan data for base engine analysis• Interpreting pressure transducer results• Leveraging specialized software

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539 Todd Doty

(CTI/WTI)

GDI - Practical Diagnostic Techniques

This course focuses on practical testing techniques applied to gasoline direct injected (GDI) engines supported by a working understanding of system and component operation. • Low pressure fuel system testing• High pressure fuel system testing• HP pump diagnosis• Analyzing fuel pressure feedback sensors• Proper test drive data capture analysis

622 Chris Martino

(OPUS IVS / WTI)

You Just Bought a Scope - Now What?

REQUIRES YOU TO BRING SCOPE, LEADS, & AMP CLAMP• Why is a scope necessary?• What kinds of things can you do with a scope?• How you can use YOUR scope to make YOU money?• Learn using your own scope.• How, where, and why to test specific components• Capturing, labeling, saving, and sharing waveforms

623 Bernie Thompson

(WTI/CTI)

The Pressure is On - Running Engine Live Demo

Live in Class Running Engine Demo• In cylinder waveforms • Accurately diagnose mechanical issues without teardown• Understanding in cylinder transducer waveforms• Accurate diagnose valve sealing issues• Finding misfires• Find timing problems

624 Jerry Truglia

(WTI/CTI)

Gasoline Direct Injection – GDI Driveability and Diagnosis

GDI - Components, operation, diagnostics, and repair• Scan tool sata & lab scope analytics• Fuel Trim Diagnostics• Carbon build up driveability symptoms, diagnostics and

cleaning• Low & high pressure fuel systems• Best practices for GDI system maintenance and repairs

625 Gary Smith

(WTI/CTI)

Technology Needs for Today's Diagnostics

The Equipment You Need to Fix Newer Vehicles Scanners, scopes, and testing software• How to shop to get what you need• Model and testing coverage• DSO Lab scopes vs. handhelds• Pressure transducers

627 Kris Lewis

(Denso/WTI)

Leveraging the Lab Scope - Transducers, Current Probes, Engine Mechanical

• Engine mechanical analysis using voltage and current waveforms

• Detailed pressure/vacuum transducer diagnostics• Current probe testing strategies• Minimally-invasive circuit connection tools• High-side and ground voltage drop waveformsThe best test

setup for specific components

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628 Ken Zanders

(Delphi/WTI)

Controller Area Networks (CAN) and Multiplexing

• Troubleshoot U Codes and power mode masters• Using meters and scopes to diagnose communication faults• Termination resistance - common problems and solutions• CAN system case-studies - failures and fixes• Diagnose CAN systems - use factory and aftermarket scan

tools• Includes GM, Ford and Chrysler vehicles

630 Brandon Steckler

(CTI/WTI)

Pressure Waveform Acquisition and Analysis From the Inside Out

Technicians with a good understanding of labscopes and engine mechanical operation can learn to leverage the power of pressure transducers in their diagnostic routine by attending this course. Pressure waveform readings from the intake manifold, combustion chamber, and the exhaust stream can provide a wealth of information that can make difficult problems easy to find.• Absolute and delta transducers• Setup and data acquisition• Pressure testing and analysis• The diagnostic approach• Real-world examples

631 Kevin Leiby

(CTI/WTI)

Network Operation and Analysis for Domestic Vehicles

Understand and develop an analytic routine quickly find the root cause of communication issues for US Domestic vehicles.• Network operation• Scan tool network checks• Identifying communication circuit and signal issues• Identifying failed modules• Advanced techniques for diagnosis

632 Mike Becker

(WTI/CTI)

Air Fuel Ratio Sensors - Narrowing Down Wideband

• Air Fuel Ratio Sensors vs Oxygen Sensors - Whats the difference?

• 4-wire and 5-wire Air Fuel Ratio operation• Air Fuel Ratio Sensors - Loop status and active fuel trimming• Common Air/Fuel Sensor - Codes and set criteria• Scan tool testing, lab scope testing and data analysis• Diagnostic Path Strategies - Case studies

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euro bmw

109 Eric Scharping

(OPUS IVS / WTI)

BMW / MINI Bus Systems Identification of the different Bus System Architectures used on BMW and MINI vehicles:• Single wire (K protocol, LIN and BSD)• Two wire (High and Low speed CAN protocol, FlexRay)• Optical (MOST and Byteflight) • Ethernet protocol• Scan Tool no communication - where do you start?• A systematic diagnostic approach/routine for each of the

systems.• Differentiating the symptoms between module failure and

harness defects• Bus system waveform analysis and diagnostic procedures

demonstrated• Essential diagnostic tools

110 Drew Wolfe

(WTI/CTI)

BMW / MINI 3 and 4 Cylinder "B" Engines

• New “B” Engine Moduar Designs• Low and High Pressure Fuel Supply and Direct Injection

Overview and Repair Tips• New VANOS Design for BMW/MINI• Valvetronic Overview with Compression Test Do's and Dont's• New Design MAP Controlled Oil Pump with Vacuum Pump

Integration• Common Issues and Repairs

111 Brian Chaffe

(OPUS IVS / WTI)

BMW ZKE (Body Electronics Systems)

• E60 facelift to current G series models - Body Electronics • G series power distribution and Energy management

components - Strategies and testing procedures• G series central locking, lighting, DWA, etc.• G series convertible top and sunroof functions• BMW Body Electronics - New Bus features

207 Brandon Mathews

(OPUS IVS / WTI)

BMW / MINI J2534 Pass Thru

• Subscription setup and cost• PC settings and minimum hardware requirements• Connectivity requirements• ISTA abilities and limitations• Installing BMW ISTA• ISTA/P first start up• Vehicle requirements before programming• Programming with J2534• Technical support

208 Luke Murray

(WTI/CTI)

BMW Fuel Management Systems

• Direct Injection Strategies• Low Pressure Fuel Supply - Components & Operation• High Pressure Pumps - Operation and Diagnostics• Fuel Tank Ventilation - EVAP Diagnostics• Common Failures, Fixes and Diagnostic Routines

209 Brian Chaffe & Bob Beckman

(OPUS IVS / WTI)

Hands-On Electrical Diagnostics - Circuit Analysis

• Hands-on electronic circuit testing• Hands-on Scope testing including CAN and Bus systems• Training Boards - Construct electronic circuits• Testing and Understanding Diagnostic Communication• Understanding CAN and Bus systems

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euro bmw

210 Drew Wolfe

(WTI/CTI)

BMW / MINI Plug In Hybrids

• PHEV High Voltage Introduction• Plug In Hybrid Components and operation• Safety Standards for Shutting Down HV Systems• HV Battery Unit overview and Cell structure • Programming Dos and Dont's of PHEV• Parallel Hybrid system Setup

308 Scot Manna

(WTI/CTI)

BMW Driveability Diagnostics Part 1

Improve your BMW Diagnostic Strategy - Part One• Case studies illustrate diagnostic processes• Diagnose issues with R56 Rev Limit • ISTA test plan diagnostics• Logical diagnostic strategies• Where to start on an emission failure • How to diagnose turbo faults• Elusive No-Crank

309 Luke Murray

(WTI/CTI)

BMW Air Management Systems

• Valvetronic Evolution from Generation 1 to 4• VANOS Systems - Fuctional description and Diagnostic

routines• Crankcase Ventilation - Function Normally Aspirated and

Turbocharged Engines• Common Failures and Diagnostic Routines

310 Simon Tyrell

(OPUS IVS / WTI)

BMW Diesel Engine Fuel Systems

• Pre-supply and high-pressure fuel systems. • Differences between the older M47/57 engines through B-

series diesel engines with DDE8. o Common faults and testing methods

• Camshaft and crankshaft sensor operation and synchronization.

• Engine electrical systems common faults• Exhaust gas treatment

o Diesel emissions, particulate filters, and SCR 2/3. Common fault

• Pre heating systemso Overview of glow plug typeso Additional systems in the later B-series engines and

common faults and testing methods

311 Drew Wolfe

(WTI/CTI)

BMW / MINI Climate Control

• Multi Zone Automatic Temperature Control• Rear Air Conditioning (FKA)• Variable Displacement Compressor - Design and operation• Coolant Temp Control vs Air Temp Control• Service Functions and Scan Tool Diagnosis• 1234YF Systems and Changes

CLASS

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euro bmw

406 Scot Manna

(WTI/CTI)

BMW Driveability Diagnostics Part 2

Improve your BMW Diagnostic Strategy - Part Two• Case studies illustrate diagnostic processes• Diagnose issues with R56 Rev Limit • ISTA test plan diagnostics• Logical diagnostic strategies• Where to start on an emission failure • How to diagnose turbo faults• Elusive No-Crank

407 Eric Scharping

(OPUS IVS / WTI)

BMW Diesel - Air Management and Emissions Systems

• A systematic diagnostic approach/routine for Air Managament ""plausabilty"" fault codes

• Understand the role EGR plays in Diesel Air Management• How to diagnose the Diesel Particulate Filter• SCR (Selective Catalyst Reduction System) - Operation and

diagnostics.• Diagnosis and repair procedures related to Carbon Build up

408 Simon Tyrell

(OPUS IVS / WTI)

BMW Networks and Communication

• BMW BUS technology and power supply systems• Fault finding techniques and diagnosis• Latest BMW communication systems including WIFI hot spots

through to connected drive • Remote diagnostics/sat nav updates over 4G (LTE)

409 Drew Wolfe

(WTI/CTI)

BMW / MINI Passive Safety Systems

• Construction Materials - Crumple Zones• Pedestrian Protection - Avoidance and mitigation• Airbag Systems - Components and operation• SOS & Telematics• OC3 and CSI Sensors - Occupancy Detection• Rollover Protection• Head Restraints

511 Eric Scharping

(OPUS IVS / WTI)

BMW / MINI Driver Assistance Systems (ADAS)

• The road to “Autonomous Driving” and future mobility• Service, repair and system calibration• Sensors, cameras and radar• Collision, pedestrian and lane departure warning• Evasion and emergency stop assistance• Cruise control and Parking assistance

512 Luke Murray

(WTI/CTI)

BMW Turbo Technology • BMW Turbo Systems design and operation• Diagnostic routines for boost related fault codes• Electronic and mechanical wastegate operation• Implementation of Valvetronic into the turbo engine• Direct and indirect intercooler systems - Components and

operation

513 Brian Chaffe

(OPUS IVS / WTI)

BMW Digital Services - Infotainment

• BMW Infotainment System update• BMW Connect and Connected Drive - BMW is an Access

Point to the world• New hardware options and features • Infotainment software services - Overview• The Connected Vehicle - The changing technician role in

Service

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euro bmw

514 Drew Wolfe

(WTI/CTI)

BMW / MINI ISTA - Online Information and Diagnostic ServicesPart 1

• AIR (Aftersales Information Research) Application• VIN Specific Bulletins and Wiring Diagrams• Repair Instructions and Labor Times Within Single User• Find the information necessary to create an effective

diagnostic test plan • Navigate New Wiring Diagrams - Hyperlinks, Connector

Locations, Views and Wiring Colors

610 Drew Wolfe

(WTI/CTI)

BMW / MINI ISTA - Online Programming and Coding ServicesPart 2

• Setting up ISTA Systems and Choosing the Correct Equipment

• Troubleshooting Your Systems and Getting Tech Support From BMW

• Scanning Faults and Using Guided Troubleshooting Test Plans

• ISTA 4 (Integrated Technical Application) Dealer Level Diagnostics and Programming

• ISTA/P Programming, Coding, Performing Retrofits and Guidelines for Success

607 Brian Chaffe

(OPUS IVS / WTI)

BMW Driver Assistance Systems (ADAS)

• New body electronics systems - Collision avoidance and autonomous driving L2+ identified

• Late model BMW networks and the distributed functions• Software updates and the best practices for those updates• Calibrations for the Driver Assistance Systems and the

factors that influence a comprehensive repair

608 Luke Murray

(WTI/CTI)

BMW New Engine Technology - 6 and 8 Cylinder Engines

• Newest 6 & 8 Cylinder Engine Technology • B58 6 Cylinder Engine - Design, Function and Common

Service Issues• N63TU2 8-cylinder Engine - Design, Function and Common

Issues• Mechanical and Electrical System Changes, Updates and

Improvements• Crankcase Ventilation Technology update• BMW's “modular design” - Functions and Overview

609 Eric Scharping

(OPUS IVS / WTI)

BMW Active Hybrid Vehicles

• F Chassis Hybrid vehicles – F01, F10, F30• Principles of Hybrid technology and safe work practices• Powertrain components – “E-Machine”• High and low voltage systems - Components and operation• Electric climate control systems• Hybrid braking system - Components and Operation

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euro JAguAr / LAnd rover

112 Tom Morgan

(OPUS IVS / WTI)

Jaguar / Land Rover - Symptom Driven Diagnostics (SDD)

Jaguar and Land Rover's Online diagnostics and programming system• Minimum hardware requirements• Required software and Installation• Navigation through the applications• Known issues• Technical support options• Using J2534 Pass Thru and the Pathfinder Vehicle Interface

211 Simon Thomas

(OPUS IVS / WTI)

Land Rover Networks and Communication

• FlexRay architecture• CAN messages • Scope patterns and how the message works• CAN testing

312 Kelly Conklin

(OPUS IVS / WTI)

Jaguar / Land Rover 5.0L Engine (Live Demo)

• Live demo using a real engine in class• High pressure fuel pumps• Cam timing and how to set up and check the engine• Common mechanical failures and repair • Components overview

410 Kelly Conklin

(OPUS IVS / WTI)

Jaguar / Land Rover 5.0L Engine (Live Demo)

• Live demo using a real engine in class• High pressure fuel pumps• Cam timing and how to set up and check the engine• Common mechanical failures and repair • Components overview

515 Alan Pham

(OPUS IVS / WTI)

Jaguar / Land Rover Security and New Body Systems

• Intro to the new infotainment system• InControl touch duo on XE and F-TYPE• Telematics functions• KVM functions• How security handshake works

515 Alan Pham

(OPUS IVS / WTI)

Jaguar / Land Rover Security and New Body Systems

• Intro to the new infotainment system• InControl touch duo on XE and F-TYPE• Telematics functions• KVM functions• How security handshake works

611 Simon Thomas

(OPUS IVS / WTI)

Land Rover Diagnosis Procedures and Common Faults

• Diagnostic overview of all Land Rover models• A guide to Land Rover CAN BUS communications and

network systems• Common service procedures• Land Rover fault diagnosis strategy, including helpful tips and

common faults• A guide to successful module programming with the Autologic

device

612 Alan Pham

(OPUS IVS / WTI)

Jaguar New Launch Models and Technology

• New F-TYPE and XE - New features and engines• MHEV Components and operation• Intro to Software over the air"

CLASS

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euro mercedes-benz

113 Johann Chua

(WTI/CTI)

MBZ High Voltage Awareness, EQC Introduction, Hybrid and Plug-in Hybrid, 48 Volt Systems

The two types of parallel hybrid drivetrain and their advantages and disadvantages • P2 functions, sub-functions and operation strategy• Introduction to the all new 48 Volt System• Networking and interoperation Safety and qualification types• Advantages of the different types of Hybrid systems• Operation of the two-mode transmission• Function, Diagnosis & Repair of Hybrid & Plug-in Hybrid

114 Ian Lebby

(WTI/CTI)

MBZ New Model Introduction

New Model Introduction and Technical Highlights. New Systems and Updates include: Transmission and Engines, Telematics, ADAS, 4MATIC, Body Electronics, and more. • B-Class (246)• GLA (156)• GLE (167)• A-Class (176)• E-Class (213)• S-Class (222)• GLC (253)

212 Nathan Canson

(WTI/CTI)

MBZ Diesel Engines Diagnosis and Repairs, 642, 647 and 651 Engines, Sprinter Introduction

• Mercedes-Benz Sprinter, Dodge and Freightliner - Variations and identification

• Chassis Electrics and Power supply - Correct jump start procedures, diagnosis and repair

• Fuel and emissions systems, common problems, diagnosis and repair

• Front Signal Acquisition / Actuation Module, Body Builder Electrical Connectors

• Engine CAN and SCR Voltage Distributor - Termination resistors, correct resistance and how to recognize failure

• Common Drivetrain Codes, Diagnosis and Solutions• Scan Tool Use – DRBIII, Star Tester and DrivePro coding

213 Ian Lebby

(WTI/CTI)

MBZ Body Systems 4 MAGIC BODY CONTROL with Active - common issues• Deep discharge protection system - how no-load currents

perform hardware resets• FlexRay - diagnosis and troubleshooting• CAN & Networking, Data Frames, D2B, MOST, LIN, FlexRay,

Ethernet, breaking down the frames to bit levels.• Telematics generation 5.5 with Multifunction touchpad• Car-to-X communication

313 Nathan Canson

(WTI/CTI)

MBZ Automatic Transmission Repair, 722.6 and 722.9 - Live Demo

• 722.6 (5G-Tronic) and 722.9 (7G-Tronic) Hands-on disassemble & assemble

• Modified Oil Container and Oil Change procedure • Electrohydraulic Control Module, solenoid replacement

procedure • DIRECT SELECT module (DSM), common problems • Fuel Economy (FE) torque converter • Introduction of Auxiliary oil pump (ZP) • Procedure for customer complaints & repair • Comfort-related complaints in torque converter

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euro mercedes-benz

314 Ian Lebby

(WTI/CTI)

MBZ Automotive Electronics

• CAN, D2B, MOST, LIN, Flexr\Ray - Diagnosis and troubleshooting

• Electrical circuits, wire identification, color codes and correct wire repair procedures

• Parallel and series circuit calculation and voltage drop calculation methods

• Digital Multimeter measurements and the importance of understanding and verifying the measurement units

• Repairing SRS connectors to factory specifications - Correct procedures and repair verification

• Dual battery systems - Function and overview

411 Nathan Canson

(WTI/CTI)

MBZ Automatic Transmission (7G-DCT) 724.0 Operation and Repair - Live Demo

724.0 (7G-DCT) Hands-on disassemble & assemble• Identifying transmission versions / axle component locations

and functions• Components function overview • Rear axle assembly from all-wheel drive models • Use of special tools • Practical experience activities / diagnosis

412 Ian Lebby

(WTI/CTI)

MBZ Intelligent Drive and Assist Systems

Mercedes-Benz new driver assistance systems (ADAS)• DISTRONIC Distance-Pilot with Steering-Pilot• Active Lane Keeping Assist• Active Blind Spot Assist• Active Brake Assist with cross-traffic function• Speed Limit Assist• Evasive Steering Assist• Driving Assistance Package Plus• Park-Pilot and 360° camera

516 Brandon Mathews

(OPUS IVS / WTI)

MBZ Body Systems • Mercedes Body Electronics strategies - Model Years 2008-2015

• Common issues and solutions from real-world workshop experience and technical support desk requests

• Mercedes Power supply and Energy management processes coupled with common fault outcomes and associated test routines

• Body Electronics - components and diagnostic routines• Bus systems - review and diagnostic approaches

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euro mercedes-benz

517 Johann Chua

(WTI/CTI)

MBZ Steering and Suspension System - Diagnosis and Repair

• Steering Systems including Servolectric® - Operation & Common Problems

• Shock Absorbers, common problems• Mercedes Active Body control (ABC & ABC 2), MAGIC

Suspension• Active Curve System (ACS) - W166• Mercedes-Benz Airmatic Systems - Common Problems &

Repair• Lateral dynamics• Principle design of suspension systems• Vehicle Assist & Adaptive systems, overview• Mercedes-Benz Composite Brake disc (Introduced on 222 S-

class)

613 Nathan Canson

(WTI/CTI)

MBZ Automatic Transmission (9G-TRONIC) 725.0 Operation and Repair - Live Demo

• 725.0 (9G-Tronic) Hands-on disassemble & assemble • Implementation comfort and dynamic functions• Design and function:

o All-new torque convertero All-new oil pumpo Transmission oil pump (electric)

• Transmission housing and mechanical transmission components

• Transmission controller unit • SCN coding issues and problems

614 Johann Chua

(WTI/CTI)

MBZ Engines 4 - Gasoline • Introduction to new engine family - M276, M278, M270, M274• 2-stage chain drive system with three gear chains - How to

check/set engine timing• Direct Injection Fuel system - High and Low Pressure circuits, • Fuel pumps and Injectors - Operation, Diagnosis and Repair• Ignition system - multispark ignition.• The crossflow cooling system and electronically controlled

thermostat - map-controlled warm-up process and rotary ball valve water pump with volumetric flow rates.

• ECO start/stop function• Charge air system M278 diagnosis and troubleshooting• Introduction to AMG 4.0 liter V8 bi-turbo engine M177 with

CAMTRONIC

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euro porsche

116 Niel Speetjens

(ZF/WTI)

Porsche PDK Transmission in Operation, Diagnostic and Overhaul

• Porsche PDK Transmission - Common failures• Disassembly and assembly• Double clutch - Operation and diagnostics• Limp Home function and coding issues• The shifitng matrix, and why Its important for diagnostics• Torque flow for all gears• Mechatronic function• Transmission adaptation• Oil and filter service procedures• Special tools

214 Caleb Pancheco

(OPUS IVS / WTI)

Porsche 911 Type 991 • Defining features and technology: o Type 991 (2011-2016) and 991.2 models (2016-2019) - All

Carrera and GT variants, R, RS, Turbo, Speedster• Engine Management Systems - Diagnostic best practices with

nominal values, case studies and equipment • Type 991.2 forced induction power plants - Common

problems and solutions • Type 991 and 991.2 body changes and running gear,

including PDK operation• Coding, Programming, Tooling and Equipment requirements

315 Tony Callas

(WTI/CTI)

Porsche Integrated Workshop Information System (PIWIS 2)

PIWIS 2 - Common sense usage for a non-common sense tool• How to find the information to make your tester more

profitable• Guided Fault Finding hands on learning• Coding, Programming, and the issues of software versions• Discover hidden diagnostic secrets and detailed explanatory

videos buried inside the tester

413 Caleb Pancheco

(OPUS IVS / WTI)

Porsche Panamera Type 970

• Defining features and technology: o Type 970: Panamera S/4S, 4E-Hybrid, GTS, Turbo, Turbo

S, Diesel and Panamera S Hybrido Type 971: Panamera 4, 4S, 4S Diesel, GTS, Turbo and

Turbo S E-Hybrid • Engine Management Systems - Components, operation and

diagnostics • Vehicle Electrical and Energy Management systems • Porsche Vehicle Networks - Bus systems and gateways• Coding, Programming, Tooling and Equipment requirements• OPUS IVS / Autologic Functions and Routines

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euro porsche

518 Tony Callas

(WTI/CTI)

Porsche Engine Management

GDI Systems - Components, operation, diagnostics, service, common problems• Fuel Trim Diagnostics - The Porsche way• Readiness Monitor Strategies - When the Drive Cycle doesn't

work• Camshaft Deviation Parameter Data Analysis - Diagnosing

internal mechanical failures• Misfire Diagnostics - Pinpoint problems quickly• Actual Values - Overview in the 991/981 chassis• Porsche EVAP Systems - Components, operation,

diagnostics, service, common problems• Air Injection Systems - Mechanical and Virtual - Operation

and diagnostics

615 Tony Callas

(WTI/CTI)

Porsche Macan Type 95B • Complete vehicle overview of the Macan (95B)• New V6 Turbocharged Engine• NVLD EVAP System• Diagnostic and service strategies for the 95B• Fault Code Summaries and Porsche TSBs• Common problems with detailed repair solutions

CLASS

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euro voLkswAgen / Audi

117 Craig Shippy

(OPUS IVS / WTI)

VW / Audi Offboard Diagnostic Information System (ODIS) - Coding and Diagnostics

• VW and Audi - Diagnostics - Scan Tool - Parameters• Engine Control Unit replacement - Best practices• Control Unit Updating and Coding• Component Protection Removal• Key Programming• Remote Programming

118 Chris Martino

(OPUS IVS / WTI)

VW / Audi 2.0L GDI • Engine timing - diagnosis and repair of mechanical failures• High Pressure Direct Injection Fuel System - Components,

Operation, Diagnostics• Common problems and fixes• Live data parameters and analysis, on good running engine• Good and bad scope patterns - Case studies• Practical testing of powertrain components

215 Damon Howes

(OPUS IVS / WTI)

VW / Audi Diagnosis Procedures and Common Faults

• Diagnostic strategy class from front counter Q & A to correction

• The VW / Audi diagnostic process with case studies/common faults

316 Niel Speetjens

(ZF/WTI)

VW Chassis Dynamics • Chassis dynamics and Kamm's Circle• McPherson and Multi-link suspension systems - Common

failures and repair• Chassis angles, angle settings• Toe in curve, wheel alignment• Electro-mechanical steering systems - Common failures,

diagnosing and servicing• Radar and Camera systems - Function and basic settings• Lemfoerder and TRW chassis systems for Volkswagen and

Audi

317 Anthony Khamly

(OPUS IVS / WTI)

VW /Audi New Model and Technology Launch

• New Models both lines (Audi A8, Audi Q8, Audi A6, Audi E-tron, VW Atlas, VW Tiguan, VW Jetta, VW Arteon, VW GTI) Matrix

• Audi/VW Engine Options, New Transmissions• Intro to Audi's MHEV (Mild Hybrid Electric Vehicle) 48 volt

system, Etron and VW E-Golf and Future Electric Cars (Crozz, I.D3, Buzz)

• Audi and Volkswagen MIB (Modular Infotainment Platform) - MMI Systems, Audi Connect (wireless/internet-based system which brings together applications) Modular platform throughout all model lines, Apple Carplay, Android Auto

• Audi Virtual Cockpit and Volkswagen Virtual Cockpit (history, operation, features) - Integration of google maps, navigation, vehicle systems, adas systems

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414 Chris Martino

(OPUS IVS / WTI)

VW / Audi Body Electronics • The Essentials of Developing and Executing Effective and Productive Test Plans

• How to build diagnostic test plans based on the faults, symptoms, technical information resources and proven testing techniques.

• The benefits and disadvantages of both ODIS and leading aftermarket information services.

• Track diagrams: Using them proficiently • Reading and using aftermarket diagrams to make you money• Central control module, Gateway module: use, coding,

diagnostics• The Gateway (J533) and Body Module (J519) - Facts,

Failures and Fixes• Gateway operation and control strategies for communication,

information storage and Energy Management• Body Electronics - Common malfunctions and fixes• Bus System Architecture - VW/Audi• Detailed operation of high speed, medium speed, LIN, MOST,

Flex Ray, and Bluetooth communication• Diagnostic techniques

519 Chris Martino

(OPUS IVS / WTI)

VW / Audi Bus Systems • The Gateway (J533) and Body Module (J519) - Facts, Failures and Fixes

• Gateway operation and control strategies for communication, information storage and Energy Management

• Body Electronics - Common malfunctions and fixes• Bus System Architecture - VW/Audi• Detailed operation of high speed, medium speed, LIN, MOST,

Flex Ray, and Bluetooth communication• Diagnostic techniques

520 Niel Speetjens

(ZF/WTI)

VW / Audi 6 Speed DSG Transmission 02E DQ250 in Operation, Diagnostic

Volkswagen DSG Transmission - Common failures and diagnostics• Mechatronic operation• Double clutch fundamentals• DSG shifting matrix, shifting elements, and torque flow• Identify transmission faults, such as burned clutch or

hydraulic pressure loss• Pressure regulators and solenoids• Internal shift and external transmission faults, including dual

mass flywheel faults• Limp home function and coding issues• Adaptation using a general diagnostic tool• Oil change service done right

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616 Damon Howes

(OPUS IVS / WTI)

VW / Audi Common Rail Diesel Technology

• Engine Systems - Components, operation and diagnostics• Fuel Delivery - High and low pressure systems - Components

and operation• VW / Audi diesel air management, EGR, swirl flaps, turbo

functions• Common Rail Diesel - Applications VW / Audi• Diesel emissions for EU5 and EU6 variants• VW/Audi Common Rail Diesel Systems - Case studies and

best practices

617 Niel Speetjens

(ZF/WTI)

VW / Audi 6 Speed DSG Transmission 02E DQ250 in Overhaul

Volkswagen/Audi 6 speed DSG transmission - Common failures and repairs, including hands-on exercises • Disassemble and assemble the right way• Identify and repair mechanical faults• Mechatronic - Fundamentals, disassembly, and assembly• Double clutch function• Open snap rings and handle transmission components

correctly• Special Tools• Oil change service procedures

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euro voLvo

216 Allen Osborne

(WTI/CTI)

Volvo Information and Trouble Shooting

• Volvo networks - Identifying, component locations and diagnostics

• Reading Volvo wiring diagrams• Common problems on the P series cars• Unusual faults on Volvo models and their diagnosis• The right way to set up a timing belt with CVVT• Introduction to the new Volvo Full Hybrid technology

618 Allen Osborne

(WTI/CTI)

Volvo Online Programming and Coding Services - VIDA

VIDA - System requirements, pricing and subscription information• Legacy VIDA for P2, P1, and P3 models• DICE system for P model communication• SPA VIDA for all the new SPA platform models• VOE system for SPA models• Model identification• Guide to troubleshooting - legacy and SPA systems

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mAnAgement customer reLAtions

144 Bill Haas

(WTI/CTI)

Strategies for Dealing with Difficult Customers

Ever had a really great day destroyed by a customer? These situations result in no pay, refunds or a lost customer. And don't forget your reputation. No longer be challenged by difficult customers. Work with less stress and fewer frustrations.• Make handling the tough customer one of your strengths• Learn techniques to identify the difficult customer early,

resolve complaints quickly• Creative ways to cope with customer demands and

complaints• Repair broken relationships that might have been lost forever

349 Greg Marchand

(WTI/CTI)

Growing Your Customer Base

Need to increase car count? Is your shop maxing out on productivity? Is your Marketing plan delivering? This class will stimulate thought and create ideas to implement the day you get back to the shop. • Discover simple, profitable ideas that can be implemented

right away.• Growing your customer base does not have to be expensive

or time consuming.• Quickly increase your customer base in a controlled and

profitable manner. • How Quality Control drives Car Count.• Customer satisfaction, customer referral, quality control, and

consistency are the core concepts

546 Cecil Bullard

(WTI/CTI)

Increasing Car Count - Attracting More of the Right Customers to your Business

Bringing in the wrong customers is painful and often not profitable. Having enough of the right customers every day will change your results and your life. • Defining your Best Customers• Your Unique Selling Proposition - Why Your WHY is so

Important• The Seven Marketing Things You MUST DO today• 10 Successful Ways to Tell Your Story • Pareto’s Law and How it Applies

638 Kim Auernheimer

(WTI/CTI)

Branding to Attract the Right Customers

Does your ideal customer exist? Who is it? Use Branding to make a memorable impression. Build unique identifiable branding so YOUR shop resonates with YOUR customers. • How strong branding creates the foundation for all marketing

efforts and strategies• Brand what makes you the best choice!• Is your shop in the midst of an "identity crisis"• Define your brand by knowing your WHY

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mAnAgement FinAnce

235 Cecil Bullard

(WTI/CTI)

Diagnosing and Repairing Your Business – Finding and Fixing Your Biggest Problems

Where are your biggest opportunities and biggest problems? Profit is made with the pencil more than your hard work. Management by the numbers versus accounting numbers.• Six Keys to Financial Success• Gross Profit Margins and Gross Profit Dollars• Eight Formulas You Need to Know • What Your Profit and Loss is Telling You• How to Determine Where to Spend Your Time and Money for

Best Results

640 Cecil Bullard

(WTI/CTI)

Everything You Need to Know About Numbers and Profit

If you really want to understand your business by the numbers, this is a must take class. Shop owners work too hard and too long for the money they earn. Learn the best (and easiest) ways to increase your profit the day you return to the shop.• Why some businesses earn 20% net and others earn 3%?• The 6 Most important numbers for your business• Why thinking and measuring Gross Profit Dollars per hour just

isn’t enough• 7 Key warning signs in your numbers, what they mean and

how to fix them• How simple changes in how you think and what you do can

change your life

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mAnAgement hr

145 Dan Taylor

(WTI/CTI)

Improving Organizational Communications and Conflict Resolution

Learn how easy it is reap the benefits of improved organizational communications • Master the 4 Styles of Communication• Increase employee trust and commitment• Reduce drama and uncover issues that hold back progress• Put into Practice Conflict Resolution Tools that Work

241 Rick Mills

(WTI/CTI)

The Five Steps to Hiring and Keeping a Great Team

The best way to find and keep a dynamic team. Empower them to take on more responsibilities!• The 5 Sensible and Workable steps to creating creating

loyalty and enthusiasm • Empowering those around empowers you• Create energy that fuels your team’s passion for success• Build a dynamic team• Connecting vs. Communicating

350 Rick White

(WTI/CTI)

How to Become a Talent Magnet

• The hiring mistakes you're making right now• What the best people want and need• How to stop chasing talent and start attracting it• Keep the talent you've already invested in

441 Greg Marchand

(WTI/CTI)

Communicating with Technicians: The Technician / Advisor Challenge

Real world scenarios for diagnosing and resolving communication challenges. Technicians and Service Advisors are encouraged to attend together!• Tools, tips, and techniques for handling communication

challenges in a fun interactive environment• WhyTechnician/Advisor communication is challenged• Why Technicians and Advisors assumptions are dangerous • Leave with a meaningful understanding of how to work

together

442 Rick White

(WTI/CTI)

Can't We All Just Get Along?

Differences can be a positive force, if you know how to harness them.• Identify your own strengths and weaknesses• Select and use productive communication strategies• Develop self-awareness and find your relationship style• Master the winning tactics to work in harmony with your

counterparts• Eliminate potential tensions between Service Advisors and

Technicians

547 Rick White

(WTI/CTI)

Coaching and Counseling for Employee Success

Get the most out of your team by coaching your employees to raise their performance levels. Develop the skills to assess and maximize employee effectiveness.• Learn to improve your ability to coach• Close the gap between what you have and what you need• Challenge your best performers to a greater level of success• Integrate coaching seamlessly into your daily interactions

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mAnAgement LeAdership

142 Cecil Bullard

(WTI/CTI)

The Inspiring Leader – Building a Success Culture

Leadership is essential to motivating and managing people. What you do and say matters to send clear messages to your staff. • Creating a Success Culture• The Six Stages of Leadership• The Four Stages of Building Trust• Six Ways to Show You Care• Avoiding Blame While Improving Communication

143 Greg Bunch

(WTI/CTI)

Profitable Expansion – Preparing Your Business to Add New Locations Part 1

• Leverage Industry Developments to become a consolidator• Assess Your Business’ Potential – today and what’s possible

tomorrow• Use SWOT Analysis to discover untapped possibilities• Strengthen Your Fundamentals for rapid growth• Become a Leader that drives success

239 Dan Taylor

(WTI/CTI)

Managing Accountability Without an Iron Fist

Great management is about holding you and those around you accountable.• Systems and Procedures for accountability • Tools to hold others accountable without friction and

resentment.• The Pitfalls to Accountability• Eliminate Loopholes and Eliminate Excuses• The Power of Transformational Coaching

347 Dan Taylor

(WTI/CTI)

Emotional Intelligence – The Secret Sauce to Success

Its your EQ skills that help you develop a more effective workplace. How do you become more emotionally intelligent?• The elements of emotional intelligence. • Learn to use emotional information to guide thinking and

behavior• Why does Your Story matter• Overcoming Self-Imposed Limitations• Leadership Development is Self-Development

348 Cecil Bullard

(WTI/CTI)

Things I've Learned about Management – Motivating Staff to do the Job

Getting your team focused and excited to achieve their goals. Learn the essentials of a good manager• Fostering the Best Culture • They are ALWAYS Watching, so do the Right Things• Working Hard is not Necessarily Working Smart• What Equals Success - KPI’s and Indicators• No Excuses – No Blame

401 Dave Macholz

(WTI/CTI)

Finding, Mentoring and Training Your Future Technicians

• Working with local high-schools, community colleges and trade schools

• Mentor, mentor, mentor• Progressive pay plans• Its not just about the pay – Culture counts• Gen Z - characteristics, expectations and motivators

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mAnAgement LeAdership

438 Keith Benline

(WTI/CTI)

10 Steps to Shop Freedom 10 Steps to Make your Shop Self-sufficient to Give you the Freedom you Want• Proper procedures, people and culture for self-sufficiency • The power of today’s customer and how to make that work for

you• Best Practices to put the customer at ease• Prevent future complaints• How you can lose the battle but win the war

439 Rick Mills

(WTI/CTI)

We Don't Know Where We're Going, but We're On Our Way!

Create a dynamic plan for your shop. Simple, practical ways define your Vision, Mission and Success plan.• Help your team to help you succeed• Answer the question: Why Does My Shop Exist?• Raise staff morale• Increase profits• Communicate your Vision to your team and community

545 Judi Haglin

(WTI/CTI)

5 Strategies for Wealth Think you could be doing better? Not sure if your doing it right? Do you want to get more out your time? These proven strategies will impact your bottom line and change the How and Why behind your decisions. • How to evaluate your customer base • Tracking your marketing dollars ROI to make the right

decisions. • Customer Acquisition, Retention or Both? Where to spend

those precious dollars• The ""Bazinga"" Number - Labor Hour Inventory

NOTE: This is a workshop style class - Be ready to work alongside your peers

549 Greg Bunch

(WTI/CTI)

Profitable Expansion – Preparing Your Business to Add New Locations Part 2

• Leverage Industry Developments to become a consolidator• Assess Your Business’ Potential – today and what’s possible

tomorrow• Use SWOT Analysis to discover untapped possibilities• Strengthen Your Fundamentals for rapid growth• Become a Leader that drives success

637 Greg Bunch

(WTI/CTI)

Succession Planning – Exit Strategies That Optimize Returns

• Clarify Your Professional Future• Understand the Range of Exit Strategies• Develop Your Own Unique Future Plan• Drive Your Business Toward Your Desired Outcome

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mAnAgement mArketing

139 Brandon Thomas

(WTI/CTI)

Yelp Help - the Good, the Bad, the Ugly

Turn your Yelp page into a marketing powerhouse. Yelp remains one of the most popular review sites. We'll pull back the curtain on Yelp's most guarded practices and show you how to take control WITHOUT paying. Use your Yelp page to increase your visibility, reputation and leads. Taught by a former Yelp employee.• Keyword Optimization • Increasing your ranking and page placement • Removing negative reviews and improving your reputation • Dealing with Yelp salespeople without fearing retaliation

140 Danny Sanchez

(WTI/CTI)

Turning Clicks into Calls - Putting more cars in your bays and cash in your pocket!

The measure of a successful website is more than a ranking on the search engines. Its about generating phone calls and appointment requests! • Learn what your shop's website needs (and does not need) to

make the phone ring• The secret to building a targeted online marketing strategy• The importance of unique content pages• Measuring Conversions and ROIs

236 Danny Sanchez

(WTI/CTI)

Optimize Your Website to Optimize Your Profits

Every shop wants to be on the first page of Google, figuring out how to make that happen can be overwhelming. • Optimizing your website so you get found• Drive more visitors to your website• Use Search Engine Optimization (SEO) to put more cars in

your bays• Effectively use the power of the internet and a killer SEO

strategy to optimize your profits

237 Steven Reich

(WTI/CTI)

The Unfair Advantage -Grow Your Business Through Guerrilla Marketing

Learn real-life proven methods that build your bottom line. Ridiculously creative ideas presented by an experienced Guerrilla Marketing Master Trainer.• Targeted Marketing - Highly Effective, Low Cost• Harnessing Opinion Leaders and Influencers to attract your

Most Profitable Customers• Social Media – Success in only 20 minutes a day• The Power of PR - Becoming Newsworthy• Strategic Event Planning and Execution• Marketing Strategist / Best Selling Author – Steve Reich

342 Jeremy O'Neal

(WTI/CTI)

Dominate Your Social Media

Do you want more organic 5-star reviews from your customers? Your reputation is a moving target that is refreshed every 90 days. Every business needs the right review to dominate their market.• Learn the essentials to get your customers to share with the

world• Harvest new 5-star reviews every day• Dominate your chosen social media channels• Turn your User Generated Content into marketing gold • Save time and put your social marketing on autopilot

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343 Keith Benline

(WTI/CTI)

Turn Online Reviews into Goldmines!

Bad Reviews can actually be your most powerful marketing tool if you approach them correctly.• How to beat the review sites at their own game• Stop fearing review sites and turn them into into a positive• Keep your reviews real and organic• Best ways to handling bad reviews• Build and Verify your reputation• Best practices to make it work for your shop

344 Danny Sanchez

(WTI/CTI)

Going Toe to Toe with Google & Yelp - How to win in the Marketing Arena

Use Google and Yelp to your advantage. Beat them at their own game. Google and Yelp are not the opponent - they're vehicles to drive your business forward! • Know what you're up against in the marketing arena• Understand how to harness the power of reviews• Learn how reviews impact your ability to be found online - the

SEO effect• How to maximize your exposure with your online listings

435 Bill Haas

(WTI/CTI)

Creating VALUE in Everything You Say, Do and Sell

Turn calls into valuable conversations. Ask the powerful questions to solve customer problems to capture new business. Be prepared to present a VALUE that nobody can compete with by offering solutions to their problems that exceed their expectations.• Never feel pressured to discount or price match again• Become a Better Listener, ask Powerful Questions• Create Presentations to Help Communicate Your Value• Understand the different personalities of guests• Differentiate Your Solutions

436 Dan Vance

(WTI/CTI)

Local Search Visibility - The Ultimate Guide to Getting Your Business Found Online

The A to Z of Google and how to out maneuver your competition. Includes BONUS Pro-Tips to improve your rankings, car count and profitability right away. Create a listing that Google can't ignore.• Comprehensive guide to Google's Algorithms and Insights

(reporting)• Critical must-haves for your Google My Business listing.• Fake Listings - they hurt everyone - what to do when you find

fake businesses with a Google Listing• Zero Clicks - understand how this works and make more

money onlineBONUS Pro-Tips• Throw a wider net - more traffic, customers, places for more

conversions• Get perfect reviews (not ratings – it’s reviews that matter).• 3 things to watch in 2020 to skyrocket your rankings

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542 Rick Mills

(WTI/CTI)

Your Marketing Mind is Starving, Come Feast

When budgets are tight, marketing is the first expense you look to cut. Don't do it! Feast on a buffet of great ways to promote your business on a budget.• An in-depth look at traditional advertising and Its success

rates• New methods to promote your business that feed your

creativity and don't empty the bank account• Increase your brand identity• What are the best giveaways• Create community buzz, increase referrals, and raise your

visibility

543 Phil NorvoldJamie Kane

(WTI/CTI)

Social Media 101 This hands-on class is designed to teach the fundamentals of Facebook and Instagram from the ground up. Please bring your laptop, tablet or smartphone.• How to create a page from scratch• Creating your guidelines• Basic Posting recipes• Setting up Filters• Graphics and Photo creation and etiquette• Baking-in your voice, your culture and your WHY with ease

634 Jimmy Lea

(WTI/CTI)

7 Proven Marketing Methods That Get Results

Don't use the Spaghetti Method to implement your Marketing program!! MEASURE and MANAGE using the top proven methods in your shop today. Stop spending money on methods that don't produce or efforts that work against you. • Guerilla Marketing for Shop Owners• Little to No Cost Solutions and Unconventional Tactics• Instantly Implement with Immediate Results • Time Tested Marketing Methods Proven to Put your Shop on

Top!

635 Phil NorvoldJamie Kane

(WTI/CTI)

Social Media 201 This intermediate-level class will dive deeper into Facebook and Instagram. This class is split between hands-on training and an open forum format. Please bring your laptop, tablet or smartphone.• How to boost a post• Hashtag Usage• Analytics• Engaging your audience with Ads• Ads, Stories and Stickers

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mAnAgement operAtions

146 Ryan Clo

(WTI/CTI)

Lean Systems and Processes for High Performing Shops

Best practices and examples you can use every day. Leverage methods used by rapid-growth startups to speed up your shop’s success. Re-engage your creative side and be on the leading edge of your industry. The time is now. • Methods to Measure and Manage your results• Validated learning - your shop as the Petri Dish• Waste reduction and creative cost reduction• Continuous improvement and The Pivot• Leveraging the information age

548 Kim Auernheimer

(WTI/CTI)

Get a Grip! Mastering Organizational Skills and Time Management

Are you losing your grip? Is Chaos your daily norm? Come discover organization and time management tools that are in the palm of your hand to make life-long changes. • Organization is the root of good management!• Put your ""Time Robbers"" away for good• Increase productivity and profitability using proven

organizational skills• Minimize distractions and maximize effectiveness

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mAnAgement service Advisor

141 Jeremy O'Neal

(WTI/CTI)

Advanced Closing Strategies for Selling Diagnostic Services

Have you ever struggled with a drivability diagnosis and wondered how to get paid for the 3 hours your Tech just invested? This class will demonstrate how to price Invisible Services so that customers will say yes.• How to price diagnostic time - What is your true cost with

training and equipment• Master skills to sell the Invisible Service Solution• Learn how to save your technician time while Increasing

diagnostics revenue.• Resolve client concerns fast• Increase your effective labor rate

238 Jeremy O'Neal

(WTI/CTI)

The Green Light Sales Process - Best Practices

Today’s empowered consumer demands a different approach. Effective selling makes the customer want to buy vs. being sold. Gain your clients permission through every step of the sales process.• Easy-to-use system designed for service advisors at all skill

levels• Identify roadblocks that create sales objections and

jeopardize relationships • Create a sales process your customers will love• Spot potential obstacles and get more customers to buy• Remove traditional sales resistance to boost sales and profits

345 Greg Bunch

(WTI/CTI)

Superior Service Advising: Mastering the Art of Trust-based Selling

• Differentiate yourself from your competitors• Become the Service Advisor that technicians love• Master phone and customer service skills of the top 1% of

Advisors• Learn how to turn upset customers into raving fans• Build a herd of “key-droppers” that appreciate and trust you

346 Ryan Clo

(WTI/CTI)

Flagging Higher Hours - Advanced Estimating for Technicians

Create estimates that sell. Make the customer feel good about your service while increasing your hours.• Car Count vs. Average Repair Order. Why it’s a key

performance indicator• Inspections - how to maximize your time for the highest

returns• Psychology of our customer and why we need to understand

it• The service advisor role in detail

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mAnAgement service Advisor

437 Jeremy O'Neal

(WTI/CTI)

Effective Time Management for Service Advisors

Learn how to prioritize your day to achieve maximum sales and customer satisfaction. This isn't your typical time management course!• Create breakthroughs in your personal effectiveness• Develop systems that enable you to be ultra-productive all

day• View your day through the eyes of your service advisor,

technicians, and customers• Put menial tasks on autopilot• Find an extra 1 hour per day to add quality back into your life

544 Greg Marchand

(WTI/CTI)

Time, Technicians, and Productivity: Where the Money is Made

Managing these three assets is not easy, nor intuitive. Time is what you sell. Its what technicians produce. Productivity ties the technicians and time together. • Best practices and easy-to-implement processes, ideas and

concepts guaranteed to increase production• Have you ever felt like your shop should have higher

Productivity?• Understand why Production is where the money is made.• Uncover the real time and cost it takes to get a job out the

door

636 Rick White

(WTI/CTI)

The Customer Says No, Now What?

The Service Advisor takes the “NO” at face value and lets the customer walk out with a broken car and the shop’s reputation. Bottom line: that's the end of the transaction. It doesn’t have to be that way. NO just means “not yet”. • Expect to immediately increase your close rate with

confidence.• Where the fear of overselling comes from and how to

eliminate it forever• What tools you need to multiply your successes• The difference between a complaint, a stall and an objection

and how to deal with each• Strategies for getting the sale tomorrow if you don’t sell it

today

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