Maria. Dolores C. San Jose23 Safeguard St. Anita Diaz Compd. 3 Ampid II, San Mateo Rizal 09152395912/696-72-02 ♦ ♦m.sanjose@ymail.com

I am an energetic, ambitious, hardworking and reliable person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a call center agent with 7 years of experience in handling customer, I am excellent in working in this kind of business and I can achieve a certain objective on time with

excellence

Summary of Qualification

Hardworking and enthusiastic skilled professional Flexible in terms of work schedule Willing to be assigned in offices/branches within Metro Manila

WORKING EXPERIENCES

Afni May 2,2016 – August 5, 2016 2nd flr Diliman Commercial Center #46 Brgy Batasan Hills Commonwealth Ave, Quezon CityChat Support(Billing, Tech, MVTrans,General Inquiry)Verizon Wireless (postpaid)

Convergys Aug. 28,2014 – April 11,2016 GF Bldg D, UP Ayaland Technohub, UP Science & Technology Park, Diliman, Queson City, Inbound/Email Chat( Fraud Analyst) Macys/Bloomingdales Credit/Online order

The Results Companies Feb. 10, 2014 – August 20, 20142/F 1880 Bldg.Eastwood City Libis,BagumbayanCustomer Service Rep(Inbound Sales)First National Bank Of Omaha

Concentrix July 1, 2013 - Jan. 16, 20145th Flr. TechnoPlazaOne Bldg. Orchard Rd. Eastwood City Cyberpark,188 E Rodriguez Jr.AveTechnical Support/Billing/UpsellingDish Network

Elipsys Global March 5, 2013 – June 28, 201324th flr. IBM Plaza Bldg. Eastwood CityBagumbyan, Quezon CitySales ExecutiveVirility/Qmag

G3 Telecom Nov . 19, 2012 – Jan. 5, 20135th Flr. Raffles Bldg. Ortigas Center Inc.Ortigas Center, Pasig CityTelemarketer /TALKIP (VOIP)G3 TALKIP

GlobalSky Communication Center Inc. Aug. 8, 2011- Nov. 16 201214th Flr. Raffles Bldg. Ortigas Jr., Avenue Ortigas Center, Pasig CityInbound / Outbound CCAU.S Campaign AU Campaign

PCCW Teleservices March 7, 2011 – Aug 1, 2011Unionbank Bldg. Ortigas Center Pasig City Inbound CCA ( Tech. Support )Belkin Acc.Ergy Acc.

Citibank N.A Nov. 2010 – Feb. 20112ND Flr. Orient Square Bldg.Ortigas Center, Pasig CityOutbound Sales /Commission BasedCredit Card

EDUCATIONAL BACKGROUND

TERTIARY Asian Institute Of Computer StudiesInformation TechnologyDon Antonio Commonwealth Rd. Quezon City2006 -2008

SECONDARY Holy Name Of Mary SchoolGuitnang Bayan II, San Mateo Rizal2003 -2006

PRIMARY Justice Vicente Santiago Elem. SchoolAmpid II, San Mateo Rizal1998 – 2003

TRAINING AND SEMINARS

Global Career Access Training Institute Call Canter 101Trainer: Kady Soriano (Manager TP) Jan. 2010 – Feb. 2010

Upsell Battleship Top 3 on entire team Trainer: Ann Guthrie (Sales Manager in Dish Network)

PERSONAL PROFILE

Nickname :DollyBirth Date : Dec. 15, 992Birth Place : San MateoReligion : Roman CatholicStatus : Single Father's Name : Renato SanJoseMother's Name : Yolanda SanJose

REFERENCES

Ronalyn DeLoyola Bryan Shaun Robles Billy Ray CruzSupervisor (Concentrix) Supervisor (Elipsys) Supervisor(Results Companies)09173210479 09174163905 09062242342

Maria Herrera Paul Fajardo Supervisor(Results Companies) Supervisor( Afini)09166391851 09064418781

___________________________________, Maria. Dolores Castillo Sanjose