Doing what is right is known as:

• ethics • effectiveness • leading • organizing

To be ______________ means to make the right decisions and successfully carry them out to achieve goals.

• efficient • effective • multiplied • ethical • innovative

The ability of an organization to produce goods or services better than its competitors is called its:

• customer responsiveness • management process • competitive advantage • efficiency • effectiveness

To be _____________ means to use resources wisely and cost-effectively.

• efficient• effective • multiplied • ethical • innovative

The idea that the work of managers helps a business to achieve greater productivity from employees is known as:

• the multiplier effect • competitive advantage • the first rule of management • innovation • control

Arranging tasks, people, and other resources to accomplish the work is called:

• planning • organizing• leading • controlling • managing

The pursuit of organizational goals by integrating the work of people efficiently and effectively is called:

• employment • management • career planning • competitive advantage • strategic planning

Managers who work in only one specific area of a company are _____ managers.

• first level • middle level • top level • functional • general

Which one is NOT a trading bloc?

a. EU

b. NAFTA

c. APEC

d. Mercorsur

e. IMF

Sustainability and philanthropy are the same thing.• True or False

The task environment includes:

a. Customers

b. Competitors

c. Suppliers

d. All of the above

e. None of the above

What does the World trade Organization(WTO) do?a. Facilitates flow of money

b. Monitors and enforces trade agreements

c. In charge of long term loans for infrastructure, education, and health

d. None of the above

The World Bank is in charge of long term loans.

• True or False

Trade protectionism means each state regulates to limit the import of goods and services.• True or False

The four approaches to ethical decision-making include the following EXCEPT:

a. Utilitarian

b. Group

c. Individual

d. Moral rights

e. Justice

There are 7 different managers you should be aware of.• True or False

An entrepreneur is someone who sees a new opportunity for a product or service and launches a business to try to realize it.

True or False

Which one of these groups of people are internal stakeholders?• A. Customers• B. Unions• C. Board of Directors• D. Unions

True of False?• An employee who reports organizational misconduct to

the public is a whistleblower

Bob sees a new opportunity for a product and launches it. He is a(n)…• A. Entrepreneur• B. Stakeholder• C. Intrapreneur• D. Customer

True or False?• An entrepreneur is someone who works inside an existing

organization who sees and opportunity for a product or service and mobilizes the organization’s resources to try to realize it

Which one of these is a stakeholder?• A. employees• B. customers• C. board of directors• D. all of the above

True or false?• A stockholder can also be a stakeholder

Which is a skill needed by mangers?

A.Technical SkillsB. Conceptual SkillsC. Human SkillsD. All the above

Which Perspective views an organization as a system of interrelated parts?

A. Contemporary perspectiveB. Historical perspectiveC.Classical perspectiveD. Behavioral perspective

Which is a viewpoint of the Classical management viewpoint?A. Scientific

B. Human Relations

C. Administrative

D. Both A and C

True of False

The Behavioral viewpoint is under the contemporary Management Theory.

True or False

Quantitative viewpoint regards the organization as a system of interrelated parts.

True or False

The contingency viewpoint emphasizes that a manager’s approach should vary according to the individual and the environmental situation.

The Quality viewpoint involves what?

A. Quality Control

B. Quality Assurance

C. TQM

D. All the above

Which is not a part of the Quantitative viewpoint?

A. Management science

B. Operations management

C. Quality Control

D. Quantitative management

True or False

Comprehensive approach-led by top management and supported thought-out the organization –dedicated to continuous quality improvement, training and customer satisfactions.

What is it called when a U.S. company that gets paid by another company to produce their product

A. Licensing

B. Outsourcing

C. Exporting

D. franchising

When a U.S. company agrees to work on a project with a foreign company

A. Countertrading

B. Joint Venture

C. Greenfield Venture

D. Trade bloc

Taking products in exchange for other things with a foreign companyA. Importing

B. Exporting

C. Countertrading

D. Trading Blocks

Giving products in exchange for other things with a foreign company• A. Importing• B. Exporting• C. Countertrading• D. Trading Blocks

True of False• Franchising is the sharing of profits in return for using

company x’s name.

True of False• Countertrading is trading goods with another company

Which are types of diversity?• A. Sexual Orientation• B. Parental Status• C. Union Affiliation• D. All of the above

True/ False• Human relations management motivates employees

toward achievement.

True/false• Administrative management is concerned with managing

the total organization.

Multiple Choice• The Hawthorne Effect was created by:

A. Munsterberg

B. Mayo

C. Follett

D. Maslow

Multiple Choice• Operations management focuses on:

A. Mathematical methods

B. Operations

C. Production

D. None

True/false• McGregor created Theory X/ Theory Y.

True/false• Theory X means you have a negative boss and Theory Y

means you have a positive boss.

Multiple Choice• What is the correct order for hierarchy of needs?

A. Physiological-social-safety-esteem-self actualization

B. Physiological-esteem-safety-self actualization-social

C. Esteem-safety-social-physiological- self actualization

D. Physiological-safety-social-esteem-self actualization

True/false• The four parts of a system are inputs, transformational

process, outputs, and feedback.

True/ false• Quality control focuses on the performance of the

workers, striving for “zero defects”, quality assurance is the strategy for minimizing errors by testing random samples.

True/false• Self-fulfilling prophecy is the way that peoples

expectations of the themselves or others lead them to behave in ways that make those expectations come true.

What is Planning?

A. Set goals and decide how to achieve them

B. Motivate, direct, and influence people to work hard and achieve goals

C. Arrange tasks, people and other resources to accomplish work

D. Monitor performance, compare it with goals, take corrective action as needed

True or False

Leading is motivating, directing, and influencing people to work hard and achieve goals.

Which is not a level of Management?

A. First- line Managers

B. Top managers

C. Non-managerial personnel

D. Customers

True or False

Control is arranging tasks , people, and other resources to accomplish work.

True or False

Customer responsiveness is taking care of the customer.

Which of the following is not a way to keep up competitive advantage?A. Innovation

B. Price

C. Quality

D. Efficiency

E. Customer Service

Which of the following is part of the management process?A. Planning

B. Organizing

C. Leading

D. Controlling

E. All the above

True or False

Scheduling is making a master schedule with your obligations to make it easier to plan ahead.

True or False

The role of management is managers pushing for success in the organization.

What is it called when a U.S. company that gets paid by another company to produce their product

A. Licensing

B. Outsourcing

C. Exporting

D. franchising

When a U.S. company agrees to work on a project with a foreign company

A. Countertrading

B. Joint Venture

C. Greenfield Venture

D. Trade bloc

Taking products in exchange for other things with a foreign companyA. Importing

B. Exporting

C. Countertrading

D. Trading Blocks

Giving products in exchange for other things with a foreign company• Importing• Exporting• Countertrading• Trading Blocks

Is ethnocentrism is positive/negative in business?

Organizational structure• Name 5 of the 7 types of organizational structures

• What is the difference between Mechanistic and Organic organizations?

• Give one management situation that calls for• Differentiation• Integration

• What is the batch process?

• List the stages of team development.

• Explain the difference between groups and teams

• Provide 3 ways to build cohesiveness in a group or team

• What are some benefits of teamwork?

• Explain groupthink and provide two ways to prevent it.

• Mike says that the GOP provides the best possible fiscal policy for the United States in todays economy. Christian momentarily takes sides against Mike’s argument in order to prove his point. What role is Christian acting in?

• How can quality circles improve an organization?

• What is the productivity formula?

• List 3 of the 6 areas of control