DOES16 San Francisco - Damon Edwards - The Talent You Need is Already Inside Your Company

The Talent You Need is Already Inside Your Company

Damon Edwards@damonedwards

TALENT*

*The people who have the skills necessary to make your business successful

This is not a HR talkThis is not a skills development talkThis is a talk about technical management

Please note…

DamonEdwards

Ops Improvement

DevOps Consulting

Tools

I’ve gotten to see a lot…

Community

“we can’t find the talent we need to be successful in our transformation”

Executives Everywhere

The “Buy” Mindset

If only our recruiters could hire the best like the unicorns do.

The “Buy” Mindset Meets Reality


Adrian, where did you find all of your talent??

C-Level ExecsFortune 100’s

Adrian Cockcroft(Netflix at the time)


Adrian, where did you find all of your talent??

Adrian Cockcroft(Netflix at the time)

C-Level ExecsFortune 100’s

“I hired them from you!

The “Buy” Mindset Meets Reality

Grow the talent

Retain the talent

Happy talent attracts more talent

The “Grow” Mindset

1

2

3

Grow the talent

Retain the talent

Happy talent attracts more talent

The “Grow” Mindset

1

2

3

?

Remember this isn’t a HR talk…

I don’t know how to fix and develop the individual

… my focus is on the systemic conditions

Rework

Too much WIP

Unclear PrioritiesBottlenecks

Lack of FeedbackWaiting

Conflicts

Excessive “Approvals”

Excessive Meetings

Repetitive Manual Work

You need a system.

“Average leaders have quotes. Good leaders have a plan. Exceptional leaders have a system.”

-Urban Meyer

How do we know we are creating better conditions?

Work OverloadLack of ControlInsufficient RewardsBreakdown of Community Absence of FairnessValue Conflicts

People Burnout*

*Christina Maslach, UC BerkeleyOrganizational risk factors for burnout

How do we know we are creating better conditions?

Work OverloadLack of ControlInsufficient RewardsBreakdown of Community Absence of FairnessValue Conflicts

Leveled WorkEmpoweredSufficient RewardsSupportive Community Fairness and TransparencyAligned Values

People Burnout* People Thrive*

*Christina Maslach, UC BerkeleyOrganizational risk factors for burnout

*John Willis and I

About that system… Let’s lean on Lean

Value Stream MappingLean Waste Analysis Service Delivery

Metrics

Systems Thinking

A3/ Improvement Kata

About that system… Let’s lean on Lean

Value Stream MappingLean Waste Analysis Service Delivery

Metrics

Systems Thinking

Google: DOES15 DevOps Kaizen

A3/ Improvement Kata

Design patterns that remove friction & help people thrive

Improvement System

DevOps Kaizen

Design Patterns

DevOps Enterprise is a great source of these patterns

“Focus on speed” “Reduce batch sizes”


“Dojo model to uplift teams” “Platforms funded as products”


“Autonomous product teams” “Empowering teams”

Prerequisite: Simplify Operations

Dev/Test Release OperatePlanning

Common perception of Enterprise DevOps Transformations

Common perception of Enterprise DevOps Transformations


Cross-Functional Product TeamsCross-Functional Product TeamsCross-Functional Product Teams

Current Reality of Most Enterprise DevOps Transformations



?

Complexity of Enterprise Operations

TicketSystem SysAdmin

NetEng

CDN

SysEng TicketSystem

SecOps

TicketSystem

DNS

PM

DBA

I just need an environment!Something isn’t working!

End-to-End DevOps Transformation



2. Integrate3.Enable

Standard Platforms

OpsAPIs

1. Simplify

Example: Ticketmaster’s “Support at the Edge” Pattern

JodyMulkey

My interpretation of how they did itDev/Test Prod

Better for the business and better for employees

AND…90% Reduction in MTTR50% Reduction in escalations55% Reduction of overall support costs

RecapGoal: Inverse of Maslach risk factorsMindset: “Grow”

Focus on removing friction

Put an improvement system in place

Go all the way with Ops

Recap

And don’t forget all of the HR stuff I didn’t talk about!

DevOps Kaizen

Let’s talk! Especially about Simplifying Ops!

@[email protected]

Get the slides here

DOES16 San Francisco - Damon Edwards - The Talent You Need is Already Inside Your Company

Technology

Transcript of DOES16 San Francisco - Damon Edwards - The Talent You Need is Already Inside Your Company