DOES SFO 2016 - Chris Fulton - ITIL and DevOps
17
electric- cloud.com #DOES16 ITIL And DevOps Chris Fulton, Global Technical Account Manager, Electric Cloud @cfulton81
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Transcript of DOES SFO 2016 - Chris Fulton - ITIL and DevOps
electric-cloud.com
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ITIL And DevOpsChris Fulton, Global Technical Account Manager, Electric Cloud
@cfulton81
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ITIL, ITSM, and DevOps
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How does process fit into DevOps?
• Getting “stuck” in change management
• How do you stop “waiting for approvals”
• Should you automate certain approvals?
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Getting out of waiting for approvals
• Categorize changes High / Medium / Low
• Automate information• Get “humans” out of the business of creating change tickets
• Auto-approve low risk changes, if no dependency
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High Risk Changes
• Contain lots of dependencies• Could bring down many applications
• These changes might be suited for a traditional “change” process with human intervention
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Medium/Low risk changes
• Have verifiable test coverage• Have verifiable pipeline and demonstrated they have
worked in lower environments• Repeatable changes that have been done before
• Still document and log every step, but auto approve
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Continuous Integration for Process
• Automate the process from “approved” to deploying to an environment
• Keep logs of everything (done for you in ElectricFlow™)
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Practical Example
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Example of DevOps and ITIL process
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ElectricFlow™ Environment
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ElectricFlow™ Pipeline
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Process Explained
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ElectricFlow™ Service Now Plugin
Bi-directional communication plugin
ElectricFlow connects IT Service Management processes with scalable DevOps Release Automation
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Final Thoughts
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Automating Process
• Think about what a machine can do• Have easily obtainable logs• Do not put in place unnecessary gates
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DevOps and ITIL can and SHOULD work together
