Documents Required to File a Complaint in Consumer Court of India

Filing a complaint in an Indian consumer court

Procedures and Documentation requirements

IT Update18th May 2016

Indian Consumer Courts Consumer Disputes Redressal Agencies have been established

under the provisions of the Consumer Protection Act, 1986.

The Consumer has to follow certain fixed processes when he is filing a complaint the Consumer Court.

The consumer is required to submit a set of documents while filing his complaint. This presentation shall cover the documents that are required to be submitted while filing a complaint with the Indian Consumer Courts.


Prerequisite

• Approaching a Consumer Court is relatively easy with minimal procedures

• These procedures are suggested but not required

• Before approaching the Consumer Court, it is important to first give a notice to the service provider or manufacturer against whom the complaint is intended regarding the deficiency of service or unfair practice and provide them an opportunity to rectify the deficiency.


List of Documents Required

For filing your complaint, you would require to submit an application pack comprising the documents listed below:• Application pack before the Consumer Court containing an index page • Vakalatnama / Letter of authority (In case any one else is representing

your case)• Application for condoning of the delay (In case of delay in submission)• Copies of documents related to the case• Copies of notices sent to the manufacturer, vendor or service provider• Copies of the complaint (Recommended with 5 copies with additional

copies for each opposite party)


• Your application pack before the Consumer Court should have an index page mentioning the title and page number for each document in the pack.

Application Pack


Vakalatnama/ Letter of Authority

• While you can always present your case in person, if you choose to engage an advocate to appear on your behalf you have to enclose a Vakalatnama.

• If you choose to authorise a close relative to represent you during the proceedings, you will have to enclose a letter of authority.

• Apart from the assistance of an advocate or a close relative, you will not be ordinarily allowed to engage the services any other person to represent you.


• In case of delay in submission of the Complaint, an application for condoning of the delay explaining specific and valid reasons would have to be enclosed.

Application for condoning of the delay


• Copies of documents relied upon in support of your application should be an essential part of your pack. The details of documentary evidence will depend on the precise nature of the product or service involved.

Copies of documents related to the case


• Copies of notices sent to the manufacturer, vendor or service provider should invariably be enclosed.

Copies of notices


• The Complaint or the application before the Consumer Forum detailing the grievance should be in narrative style and laid out in chronological order.

General Guidelines


• The complaint should provide details of the deficiency and the ground on which relief is claimed, the specific relief (including legal costs, damages and interest) claimed and list of documentary and other evidence in support of the application.

• The submissions should be factual and logical avoiding exaggerated and unsubstantiated claims and allegations. • Please ensure that the application is duly signed.

General Guidelines


• A verification form which is essentially a solemn affirmation that the contents of your application are true and correct.

General Guidelines

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Documents Required to File a Complaint in Consumer Court of India

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