Documentation of questionnairesdoc.ukdataservice.ac.uk/doc/5655/mrdoc/pdf/5655questionnaires.pdf ·...

Establishment Survey on Working Time and

Work-Life Balance (ESWT 2004/2005)

Documentation of questionnaires

UK Data Archive Study Number 5655 - Establishment Survey on Working Time and Work-Life Balance, 2004-2005

2

Establishment Survey

on Working Time and Work-Life Balance

in 21 EU Member States

(ESWT 2004/2005)

Documentation of questionnaires

prepared by

Harald Bielenski and Arnold Riedmann

TNS Infratest Sozialforschung, Munich Landsberger Strasse 338 80687 Munich Germany

on behalf of the

European Foundation for the Improvement of Living and Working Conditions, Dublin

EF-Project No.: 0272

Munich, 12 December 2005 08.40.36028 / 08.40.40815 / ESWT21_Questionnaires_20051212.doc

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Preface

The "Establishment Survey on Working-Time and Work-Life Balance (ESWT)" was prepared and carried out on behalf of the European Foundation for the Improvement of Living and Working Conditions by TNS Infratest Sozialforschung, Munich (Germany) in co-operation with a group of experts and national fieldwork institutes.1 Data collection was carried out in two phases:

In 2004 field-work was carried out in the 15 countries which formed the EU until its expansion on 1 May 2004 (EU-15).

In 2005, additional interviews were carried out in 6 of the 10 states which newly joined the European Union on 01 May 2004 (the Czech Republic, Cyprus, Latvia, Hungary, Poland and Slovenia).

Reporting on the preparation of the survey and the data collection is made in separate parts:

1. A Technical Report describes the development of the questionnaires, the sampling, fieldwork and the weighting of the data. It also contains some recommendations for future surveys of a similar kind. The paper version of the Technical Report additionally contains the English master versions of the questionnaires prepared for the interviews with the management (MM) and with the employee representation (ER).

2. This file ("ESWT21_Questionnaire_20051212.pdf") contains a full Documentation of all national language versions of the questionnaires for the 21 countries involved in the survey plus an electronic version of the English master questionnaires. This documentation is available in electronic format only.

3. The answers given by the respondents which were interviewed in 21,031 establishments (21.031 managers and 5,232 employee representatives) are documented in a volume of Tables by country. These tables are available in electronic format (”ESWT21_tables1.pdf”) only.

4. Data sets are available in SPSS and in ASCII format (cf. chapter 6 of the Technical report).

5. A separate Sampling Report describes in detail the challenges related to sampling and weighting of a European-wide survey at establishment level and the practical solutions adopted for the ESWT survey.

Additionally a separate report about the design and the results of the pre-test was delivered in July 2004.

1 For details cf. Annex A and B

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International Master Management Questionnaire (MM)

International Master Employee Representative (ER)

01 Belgium MM / ER (Flemish)

01 Belgium MM / ER (French)

02 Denmark MM/ ER

03 Germany MM/ ER

04 Greece MM/ ER

05 Spain MM/ ER

06 France MM/ ER

07 Ireland MM/ ER

08 Italy MM/ ER

09 Luxembourg MM/ ER

10 Netherlands MM/ ER

11 Austria MM/ ER

12 Portugal MM/ ER

13 Finland MM/ ER

14 Sweden MM/ ER

15 United Kingdom MM/ ER

16 Czech Republic MM/ ER

17 Cyprus MM/ ER

18 Latvia MM/ ER (Latvian)

18 Latvia MM/ ER (Russian)

19 Hungary MM/ ER

20 Poland MM/ ER

21 Slovenia MM/ ER

Master_MM_ALL21.doc 1

Establishment Survey on Working Time and Work-Life Balance (ESWT)

Management (MM) Questionnaire International Master Version for all 21 Countries covered by the ESWT 2004/5

Basic structure of MM-questionnaire

A. Contact Phase (MM001 ff.)

B. Background Information (MM100 ff.)

C. Variations of workload and other questions related to work-organisation (MM150 ff.)

D. Part-time work (MM200 ff.)

E. Extended operating hours, work at unsocial hours (MM250 ff.)

F. Working time accounts, flexible working time arrangements (MM300 ff.)

G. Overtime (MM350 ff.)

H. Child-care leave, long-term leave (MM400 ff.)

I. Phased retirement, early retirement (MM450 ff.)

K. Measures to facilitate work-life balance (MM500 ff.)

Z. Identification of ER-body (MM600 ff.) Contact for employee representative interview (MM700 ff.)

Annexes:

Annex 1: Country Codes

Annex 2: National systems of parental leave (MM400ff.)

Annex 3: National systems of employee representation (MM600ff.)


Questions (which are to be read out) are printed in bold face.

Answers should generally not be read out (unless otherwise stated). However, interviewers are allowed to prompt if necessary (which might be helpful in those cases where percentages are asked for, but have to be coded in classes only).

All answers which must not be read out are marked with two fences: ##.

If multiple answers are allowed, answers are numbered: a), b), c) etc. Otherwise only one single answer is to be given.

Instructions to the interviewers are printed in boxes and in italics.

Instructions to the programmers are printed in italics.

Text in < > and printed in blue has to be substituted by the appropriate wording, depending on country or on the answers given to previous questions (see instructions to the programmer). Text in {.} and printed in green has to be considered in the translations; e.g. {country} has to be substituted by the corresponding name of the country in the national language version.

Not all questions have to be answered by each respondent. Filters are set out either after the answer categories (“go to”) or before the questions (see instructions to the programmer). If there is no filter the question which immediately follows is to be asked.

Questions which are also to be asked in the ER questionnaire are marked as follows: "(= ER???)" if the wording is exactly the same and "(equivalent to ER???)" if the wording has been slightly changed

Instruction 1 : Interviewer: Read out and tick only one.

Instruction 2 : Interviewer: Read out and tick all that apply.


A. Contact Phase (MM001 ff.)

Note:Questions in this section A can be adapted to the sample management system of the national institutes responsible for data-collection.

Programmer: - Insert country code (see Annex 1).........................................................................(country)- Insert ID-number of the establishment (from sampling source) 1................................(idnum)- Insert code for interview-type: 1 = MM, 2 = ER ..................................................... (int_type)- Insert two-digit NACE-Code from sampling source: .................................................(nace)- If applicable: Insert code for region (only for Germany: West/East)............................(region)

MM001 Good morning / afternoon, my name is ... from . We are conducting a survey on working time policies and practices. I would like to talk to the most senior person who is in charge of personnel in thisestablishment.

Interviewer: Stress as necessary: Confidentiality of responses 15-20 minute interview The survey is conducted on behalf of the European Foundation for the Improvement of

Living and Working Conditions. The Foundation is an autonomous body of the European Union, created to assist in the formulation of future policy on social and work-related matters.

The questions are about working-time policies and practices in your establishment.

The respondent is this person ( ) go to FILT050Respondent tries to put through to another person ..... ( ) go to MM002Refused ( ) END (definitive non-response)

MM002 Interviewer: Tick what applies.

Telephone is answered by a new respondent .............. ( ) start with MM001 again Line busy / not answered............................................. ( ) END (try again later). Back to original person or switchboard ........................ ( ) go to MM003

1 Make sure that MM- and ER-interview from the same establishment have identical ID-numbers.


MM003 May I have the full name and the extension of this person?

Interviewer: If necessary: I would like to talk to the most senior person who is in charge of personnel in thisestablishment.

Mr ........................................ ( ) Ms....................................... ( ) Name: _________________________________________________________________ Direct telephone number (including city code):__________________________________ Information obtained ................................................... ( ) go to MM004Call the present number (switchboard) again later on .. ( ) go to MM004 Refused ...................................................................... ( ) go to END (refused)

MM004 What do you think would be the best time to call again?

Date: _________________________________________ Time: _________________________________________ Don't know / No answer............................................... ( )

MM005 Thank you for your help. Good bye.

Interviewer: End call ................................................... ( ) END (try again later).


Special Screening Questions (only in B, EL, IRL, L, P, CZ, CY and HU)

FILT050 (Filter before question MM050) If country =B, EL, IRL, L, P, CY, CZ, HU: Go to MM050 If country = DK, D, E, F, I, NL, A, FIN, S, UK, LV, PL, SL: Go to MM100

MM050 (=MM100 in countries without screener)May I first of all check: Is the establishment at this address a single independent company or organization with no further branch-offices, production units or sales units elsewhere in {country}*?Or is it one of a number of establishments at different locations in {country} belonging to the same company or organization?

A single independent company or organization........................................ ( 1 ) go to MM102One of a number of different establishments............................................( 2 ) ## No answer.......................................................................................... ( 3 ) go to MM102

*)Translator: Insert country name in national language.

MM050a How many employees does this company have in {country}* in total? Please add up the number of employees of all local establishments.

Interviewer: Read out categories and tick only one! Count the number of persons. Each employee is counted as one person, regardless whether they’re working full-time or part-time (= headcount).

1 to 9 employees...................................................................... ( 1 ) END (out of scope) 10 to 19 employees.................................................................. ( 2 ) 20 to 49 employees.................................................................. ( 3 ) 50 to 199 employees2............................................................... ( 4 ) 200 to 499 employees3............................................................. ( 5 ) 500 or more employees............................................................ ( 6 ) ## No answer........................................................................... ( 7 ) END (out of scope)


2 If country = CY: differing size-class 50 to 249 employees 3 If country = CY: differing size-class 250 to 499 employees


MM051 In this case we have to select one of the establishments for interview. This selection has to be made at random and has to follow statistical rules. To this end I would like to know: How many different establishments – including the headquarters – with 10 or more employees does your company have in {country}?

Interviewer: Enter “0” if none of the establishments has 10 or more employees.

_ *) _ establishments with 10 or more employees.................................go to FILT052

Respondent has to investigate information .................( mm051na = 0 ) call again later ## No answer............................................................ ( mm051na = 1 ) go to END (refused)

*) Programmer: Store figure in variable mm051.

FILT052 (Filter before question MM052) If mm051 = 0: go to END (out of scope) If mm051 = 1: go to MM053a If mm051 > 1: go to MM052

MM052 Would you please tell me how many of these establishments have …

10 to 19 employees.............................................. __mm052a__

20 to 49 employees.............................................. __mm052b__

50 to 199 employees4........................................... __mm052c__

200 to 499 employees5......................................... __mm052d__

500 or more employees........................................__mm052e__

Total ..................................................................... _ mm052f*)_

Respondent has to investigate information ............( mm052na = 0 ) call again later No answer.............................................................( mm052na = 1 ) go to END (refused)

*) Programmer: Total (mm052f) has to be calculated automatically on the basis of the entries before.

4 If country = CY: differing size-class 50 to 249 employees 5 If country = CY: differing size-class 250 to 499 employees


Programmer: Compare mm052f to figure indicated in MM051: If mm052f not equal mm051show the following text: “Interviewer: The sum in MM052 is not the same as the total given in the previous question MM051. Please check and correct!”

SEL053 (Random selection before MM053)Programmer:

Step 1: Check entries for the five size classes in MM052 and select one size class as follows: a) If there are figures > 0 in one size class only: Select this size class and proceed with step 2. b) Otherwise: select at random one of the size classes where figures > 0 are entered and

proceed with step 2.

Step 2: Compute: = label of the size class selected in step 1a or 1b (example: if the selected size class is “20 – 49 employees” then = “20 – 49 employees”). Compute: = figure indicated in MM052 for the number of establishments in the size class selected in step 1a or 1b (example: if the selected size class is “20 – 49 employees” then = mm052b)

Step 3:If the figure entered in MM052 for the size class selected in step 1a/b = 1 (i.e. if = 1): Go to MM053b. If the figure entered in MM052 for the size class selected in step 1a/b > 1 (i.e. if > 1): Go to MM053c.

Note: MM053a, MM053b and MM053c are basically identical. Only the text of the question and – if applicable – the random selection mode vary depending on the answers given in MM051, MM052 or the outcome of SEL053 (cf. step 3 in SEL053 and instructions before each of the following questions).


Programmer: MM053a is asked if there is only 1 establishment with 10 or more employees in MM051 (i.e. if mm051 = 1).

MM053a In this case the right unit for the interview would be the establishment with 10 or more employees Would you please give me the telephone number of that establishment and – if possible – the name of the most senior person who is in charge of personnel in that establishment.

Direct telephone number (including city code):__________________________________ Name: _________________________________________________________________

The respondent is this person ( 1 ) go to MM099Information about new respondent obtained .................................. ( 2 ) go to MM097Call the present number (switchboard) again later on .................... ( 3 ) go to MM096Refused ........................................................................................ ( 4 ) go to END (refused)

__________________________

Programmer: MM053b is asked if there is only 1 establishment in the size class selected in SEL053, step 1a/b (i.e. if = 1).

MM053b In this case the right unit for the interview would be the establishment with .Would you please give me the telephone number of that establishment and – if possible – the name of the most senior person who is in charge of personnel in that establishment.



__________________________


Programmer: MM053c is asked if there is more than 1 establishment in the size class selected in SEL053, step 1a/b (i.e. if > 1).

MM053c In this case I would like to conduct the interview for one of the establishments with

For the random selection it would be helpful if you had a list of the establishments with in {country}. Which of these establishments is located in a community the name of which starts with the letter “*)”or the letter which follows next in the alphabet. Would you please give me the telephone number of that establishment and – if possible – the name of the most senior person who is in charge of personnel in that establishment.

Interviewer: If more than one establishment in this community: And which of these establishments is located in a street the name of which starts with the letter “*)” or the letter which follows next in the alphabet?



*) Programmer: Make a random selection of one letter between A and Z and show this letter here.

Note for the programmer:You may use another way of random selection in SEL053 and/or MM053c if this should be more convenient for programming and handling in the interview. However, all changes of the procedure have to be agreed with TNS Infratest, Munich, beforehand.


Programmer: MM096 is asked only if “Call the present number (switchboard) again later on” is ticked in MM053a, MM053b or MM053c.

MM096 Thank you very much. Good bye.

Interviewer / Programmer: Quit interview and call again later at agreed time. Start interview with MM053 then.

Programmer: Make sure that information collected so far is stored and will be available for second call and for final data file. Add a suitable entry for the second call and begin with the appropriate version of MM053 (I.e. MM053a, b or c).

___________________________________

Programmer: MM097 is asked only if “Information about new respondent obtained” is ticked in MM053a, MM053b or MM053c.

MM097 (equivalent to MM101 in countries without screener)Is the selected establishment the headquarters or is it a subsidiary site?

Headquarters ..........................................................................................( 1 ) Subsidiary site.........................................................................................( 2 ) ## No answer..........................................................................................( 3 )

MM098 Thank you very much.

Interviewer / Programmer: Quit interview. Call telephone number given in MM053a, b or c and ask for the person named there (or for most senior person who is in charge of personnel in that establishment). Start interview with MM001 and then directly go to MM102 after contact phase.

Programmer: Make sure that information collected so far is stored and will be available for second call and for final data file.


Programmer: MM099 is asked only if “The respondent is this person” is ticked in MM053a, MM053b or MM053c.

MM099 (equivalent to MM101 in countries without screener)Is the establishment at this address the headquarters or is it a subsidiary site?

Headquarters .......................................................................................... ( 1 ) go to MM102Subsidiary site.........................................................................................( 2 ) go to MM102## No answer..........................................................................................( 3 ) go to MM102


B. Background information (MM100 ff.)

MM100 (=MM050 in countries with screener)May I first of all check: Is the establishment at this address a single independent company or organization with no further branch-offices, production units or sales units elsewhere in {country}*?Or is it one of a number of establishments at different locations in {country} belonging to the same company or organization?

A single independent company or organization........................................ ( 1 ) go to MM102One of a number of different establishments............................................ ( 2 ) go to MM101## No answer.......................................................................................... ( 3 ) go to MM102


MM101 (= MM097/MM099 in countries with screener) Is it the headquarters or is it a subsidiary site?

Headquarters ..........................................................................................( 1 ) Subsidiary site.........................................................................................( 2 ) ## No answer..........................................................................................( 3 )

MM102Approximately how many employees are working in this establishment?

Programmer: If "Part of multi-site enterprise" in MM100 (or in MM050 for countries with screening interview):

Interviewer: Count the number of persons. Each employee is counted as one person, regardless whether they’re working full-time or part-time (= headcount).

W W. W W W

## No answer...................................................................... ( 0 ) END (out of scope)

Programmer: If 1 - 9 employees: go to END (out of scope)


MM103Roughly what proportion of your employees is female?

None at all...............................................................................................( 1 ) Less than 20% ........................................................................................( 2 ) 20% to less than 40%..............................................................................( 3 ) 40% to less than 60%..............................................................................( 4 ) 60% to less than 80%..............................................................................( 5 ) 80% to less than 100%............................................................................( 6 ) All ...........................................................................................................( 7 ) ## No answer..........................................................................................( 8 )

MM104Approximately what proportion of your employees work in skilled jobs, i.e. jobs which require an apprenticeship, a university degree or any other specific professional training?


MM106 Have there been any of the following groups working in your establishment in the last 12 months?

Instruction 2.

a) Staff with fixed-term contracts or temporary contracts ......................... ( mm106a = 1 ) b) Temporary agency workers................................................................. ( mm106b = 1 ) c) Freelancers......................................................................................... ( mm106c = 1 ) ## None of these....................................................................................... ( mm106d = 1 ) ## Don’t know ........................................................................................... ( mm106e = 1 ) ## No answer............................................................................................. ( mm106f = 1 )


MM107 (= ER551) Does your establishment encounter any of the following problems?

Instruction 2.

a) High absenteeism and/or high sickness rate........................................ ( mm107a = 1 ) b) Difficulties in finding staff for skilled jobs.............................................. ( mm107b = 1 ) c) Difficulties in finding staff for low skilled or unskilled jobs ..................... ( mm107c = 1 ) d) Difficulties in retaining staff.................................................................. ( mm107d = 1 ) e) A need to reduce staff levels ............................................................... ( mm107e = 1 ) f) Low motivation of staff ......................................................................... ( mm107f = 1 ) g) Other problems................................................................................... ( mm107g = 1 ) ## No problems......................................................................................... ( mm107h = 1 ) ## No answer............................................................................................. ( mm107i = 1 )

MM108 Are there any collective agreements related to working time applicable for some or all the employees in your establishment?

Yes .........................................................................................................( 1 ) No...........................................................................................................( 2 ) ## No answer..........................................................................................( 3 )

Programmer: If MM108 = 1: = the collective agreementIf MM108 = 2 or 3: = the individual work contracts

MM109 How long is the normal weekly working time for full-time staff according to in your establishment?

Interviewer: If different groups of employees with different working-time arrangements exist within the establishment, ask question for the largest occupational group within the establishment.

If the agreed working time does not refer to the week (as reference period), please estimate the agreed average weekly working time.

___, _ Hours per week*) ## No answer................................................................................... (99.999)

*) Programmer: Accept only entries from 20.000 to 60.999 (i.e. 20 to less than 61 hours/week).


MM110 How would you rate the economic situation of this establishment? Is it very good, quite good, quite bad or very bad?

Very good ...............................................................................................( 1 ) Quite good ..............................................................................................( 2 ) Quite bad ................................................................................................( 3 ) Very bad .................................................................................................( 4 ) ## No answer..........................................................................................( 5 )

MM111Has the total number of employees in your establishment increased, decreased or stayed about the same over the past three years?

Increased................................................................................................( 1 ) Decreased ..............................................................................................( 2 ) Stayed about the same ...........................................................................( 3 ) ## No answer..........................................................................................( 4 )

MM112 Does this establishment belong to the public sector?

Yes ......................................................................................................... ( 1 ) go to MM114No...........................................................................................................( 2 ) ## No answer..........................................................................................( 3 )

Programmer: MM113 is asked only in the 6 new EU-member states covered by the survey (CZ, CY, LV, HU, PL and SI). MM113 is asked only if “No” or “No answer” is ticked in MM112. Otherwise go directly to MM114.

MM113Is this establishment predominantly or exclusively…

Instruction 1

In domestic ownership or.........................................................................( 1 ) In foreign ownership?..............................................................................( 2 ) # In about equal parts domestic and foreign ownership/there is no majority ownership.......................................................................( 3 ) # Don’t know ...........................................................................................( 4 ) # No answer............................................................................................( 5 )


Programmer: MM114 is asked to all respondents of CZ, LV, HU, PL and SI. It is not asked in CY.

MM114 Did this establishment already exist before 1989/91*, in either its present legal form or in another, or was it newly founded only since 1989/91*?

Instruction 1

Existed already before 19xx*...................................................................( 1 ) Was newly founded only since 19xx*.......................................................( 2 ) # Don’t know ...........................................................................................( 3 ) # No answer............................................................................................( 4 )

*) Here for each country the year of the start of the transition from the communist plan economy to a market economy is inserted. For Latvia the agreed year of this transition is 1991, for all other countries it is 1989. For Cyprus, MM114 is not asked since such a transition did not take place there.


C: Variations of workload (MM150 ff.)

MM150 Does your establishment normally have to cope with major variations of the workload …

Instruction 2

a) within the same day ........................................................ ( mm150a = 1 ) go to FILT151 b) from day to day within a normal working week ................ ( mm150b = 1 ) go to FILT151 c) within a year, e.g. seasonal variations..............................( mm150c = 1 ) go to FILT151 ## None of these................................................................... ( mm150d = 1 ) go to MM200 ## No answer........................................................................ ( mm150e = 1 ) go to MM200

FILT151 (Filter before question MM151). If item a) and/or item b) is ticked in MM150: Go to MM151. Otherwise go to FILT153.

MM151Are these variations of the workload within a day or within a normal working week mostly foreseeable or not?

Mostly foreseeable..................................................................................( 1 ) Mostly not foreseeable ............................................................................( 2 ) Both of equal importance.........................................................................( 3 ) ## No answer..........................................................................................( 4 )


MM152 Which of the following arrangements do you mostly use for coping with workload peaks within a day or within a normal working week?

Instruction 2

a) Asking regular staff to work more hours ............................................. ( mm152a = 1 ) b) Employing staff on call, agency workers or freelancers....................... ( mm152b = 1 ) c) Outsourcing tasks to other firms......................................................... ( mm152c = 1 ) d) Employing part-time staff for peak hours or peak days ....................... ( mm152d = 1 ) e) Others ............................................................................................... ( mm152e = 1 ) ## None ..................................................................................................... ( mm152f = 1 ) ## Don’t know ........................................................................................... ( mm152g = 1 ) ## No answer............................................................................................ ( mm152h = 1 )

FILT153 (Filter before question MM153). If item c) is ticked in MM150: Go to MM153. Otherwise go to MM200.

Programmer: If MM150c = 1 and not (MM150a = 1 or MM150b = 1), i.e. if only item c) is ticked in MM150: = Are these variations of the workload within a year mostly foreseeable or not? If MM150c = 1 and (MM150a = 1 or MM150b = 1), i.e. if item c) and [item a) and/or b)] are alsoticked in MM150: = And what about the variations of the workload within a year: Are they mostly foreseeable or not?

MM153

Mostly foreseeable..................................................................................( 1 ) Mostly not foreseeable ............................................................................( 2 ) Both of equal importance.........................................................................( 3 ) ## No answer..........................................................................................( 4 )


MM154 Which of the following arrangements do you mostly use for coping with workload peaks within a year?

Instruction 2

a) Asking regular staff to work more hours ............................................. ( mm154a = 1 ) b) Employing staff on call, agency workers or freelancers....................... ( mm154b = 1 ) c) Employing additional staff with fixed-term contracts............................ ( mm154c = 1 ) d) Outsourcing tasks to other firms......................................................... ( mm154d = 1 ) e) Asking staff to postpone holidays....................................................... ( mm154e = 1 ) f) Others ................................................................................................ ( mm154f = 1 ) ## None .................................................................................................... ( mm154g = 1 ) ## Don’t know ........................................................................................... ( mm154h = 1 ) ## No answer............................................................................................. ( mm154i = 1 )


D: Part-time work (MM200 ff)

MM200 (equivalent to ER200)Approximately what proportion of your employees work part-time?

Interviewer: "Part-time work" comprises all working-time arrangements below the usual full-time level.

None at all............................................................................................... ( 1 ) go to MM208Less than 20% ........................................................................................( 2 ) 20% to less than 40%..............................................................................( 3 ) 40% to less than 60%..............................................................................( 4 ) 60% to less than 80%..............................................................................( 5 ) 80% to less than 100%............................................................................( 6 ) All ...........................................................................................................( 7 ) ## Don’t know .........................................................................................( 8 ) ## No answer.......................................................................................... ( 9 ) go to MM208

MM201 There are different ways of organizing part-time work. Please tell me which of the following forms of part-time work are practised in your establishment.

Instruction 2

a) Some fixed hours every day................................................................ ( mm201a = 1 ) b) Other fixed cycles, e.g. some fixed days of the week in full-time,

the other days off ................................................................................ ( mm201b = 1 ) c) Flexible working hours which are fixed a few days or hours in advance

according to the establishment’s needs............................................... ( mm201c = 1 ) d) Other forms of part-time work.............................................................. ( mm201d = 1 ) ## Don’t know ........................................................................................... ( mm201e = 1 ) ## No answer............................................................................................. ( mm201f = 1 )


MM203 (equivalent to ER201)Did you introduce part-time work mainly - in order to meet economic or organisational needs of the establishment - or in order to meet employees' wishes for shorter working hours?

Mainly the needs of the establishment.....................................................( 1 ) Mainly the wishes of the employees ........................................................( 2 ) Both of equal importance ........................................................................( 3 ) Mainly because of other reasons.............................................................( 4 ) ## Don’t know .........................................................................................( 5 ) ## No answer..........................................................................................( 6 )

MM204 About what proportion of your part-timers are men?



MM205 Which of the following groups are found among the part-time staff in your establishment?

Instruction 2

a) Mothers with pre-school and school-age children ................................ ( mm205a = 1 ) b) Women without children or mothers with grown-up children................. ( mm205b = 1 ) c) Fathers ............................................................................................... ( mm205c = 1 ) d) People who take care of elderly, ill or disabled family relatives ............ ( mm205d = 1 ) e) Students or pupils ............................................................................... ( mm205e = 1 ) f) Disabled persons or workers with poor health ...................................... ( mm205f = 1 ) g) Young people early in their working lives ............................................ ( mm205g = 1 ) h) Others ................................................................................................ ( mm205h = 1 ) ## Don’t know ............................................................................................ ( mm205i = 1 ) ## No answer............................................................................................. ( mm205j = 1 )

MM207 (= ER204) If a part-timer wants a full-time job: Which of the following statements best describes the situation in your establishment?

Instruction 1

He or she usually gets an appropriate full-time job quickly .......................( 1 ) He or she has to wait for some time.........................................................( 2 ) It would be possible only exceptionally ....................................................( 3 ) There is practically no chance .................................................................( 4 ) ## Not applicable, has never happened...................................................( 5 ) ## No answer..........................................................................................( 6 )

Programmer: Questions MM208 and MM209 are addressed to all respondents, regardless whether there is part-time work in the establishment or not.


MM208 (= ER205)And suppose a full-time employee wanted to go part-time: Which of the following statements best describes the situation in your establishment when the employee is doing a skilled job?

Instruction 1 + “Skilled jobs" are jobs which require an apprenticeship, a university degree or any other specific professional training.

He or she usually gets an appropriate part-time job quickly......................( 1 ) He or she has to wait for some time.........................................................( 2 ) It would be possible only exceptionally ....................................................( 3 ) There is practically no chance .................................................................( 4 ) ## Not applicable, has never happened...................................................( 5 ) ## No answer..........................................................................................( 6 )

MM209 (= ER206) And what’s the situation if the person is doing a low skilled or unskilled job?

Instruction 1

He or she usually gets an appropriate part-time job quickly......................( 1 ) He or she has to wait for some time.........................................................( 2 ) It would be possible only exceptionally ....................................................( 3 ) There is practically no chance .................................................................( 4 ) ## Not applicable, has never happened...................................................( 5 ) ## No answer..........................................................................................( 6 )

FILT210 (Filter before MM210) If MM200 = 2 to 8: ask MM210 to 212 Otherwise: Go to MM250.

MM210 (= ER210) According to your experience in this establishment: Are part-timers more or less motivated than full-timers when carrying out their work? Oris there no difference?

More motivated .......................................................................................( 1 ) Less motivated........................................................................................( 2 ) No difference ..........................................................................................( 3 ) ## Don’t know .........................................................................................( 4 ) ## No answer..........................................................................................( 5 )


MM211 (= ER211)What about the promotion prospects of part-timers in this establishment? Are their promotion prospects …

Instruction 1

better than those of a full-timer with comparable qualifications.................( 1 ) about the same .......................................................................................( 2 ) slightly worse ..........................................................................................( 3 ) or significantly worse...............................................................................( 4 ) ## Don’t know .........................................................................................( 5 ) ## No answer..........................................................................................( 6 )

MM212 (= ER212) Does part-time work make it easier or more complicated to organise work within your establishment? Or is there no difference?

Easier .....................................................................................................( 1 ) More complicated....................................................................................( 2 ) No difference ..........................................................................................( 3 ) ## Don’t know .........................................................................................( 4 ) ## No answer..........................................................................................( 5 )


E. Extended operating hours, work at unusual hours (MM250 ff.)

MM250 (= ER250)Are there any employees in your establishment who are regularly required to work …

Instruction 2.

a) at night between 10 p.m. and 6.a.m. ............................... ( mm250a = 1 ) go to FILT251 b) on Saturdays .................................................................. ( mm250b = 1 ) go to FILT251 c) on Sundays......................................................................( mm250c = 1 ) go to FILT251 ## None of these................................................................... ( mm250d = 1 ) go to MM255 ## Don’t know ....................................................................... ( mm250e = 1 ) go to MM255 ## No answer......................................................................... ( mm250f = 1 ) go to MM255

FILT251 (Filter before question MM251). If item a) is ticked in MM250: Go to MM251. Otherwise go to FILT253.

MM251 Roughly what proportion of your employees is required to work at night?

Less than 20% ........................................................................................( 1 ) 20% to less than 40%..............................................................................( 2 ) 40% to less than 60%..............................................................................( 3 ) 60% to less than 80%..............................................................................( 4 ) 80% to less than 100%............................................................................( 5 ) All ...........................................................................................................( 6 ) ## No answer..........................................................................................( 7 )

FILT253 (Filter before question MM253). If item b) is ticked in MM250: Go to MM253. Otherwise go to FILT254.


MM253 Roughly what proportion of your employees is required to work on Saturdays?


FILT254 (Filter before question MM254). If item c) is ticked in MM250: Go to MM254. Otherwise go to MM255.

MM254 And what is the rough proportion of those who are required to work on Sundays?


Programmer: MM 255 is addressed to all respondents.

MM255 (=ER255)Are there any employees in your establishment whose working hours change regularly due to the nature of their jobs, e.g. within a shift system or a comparable working time regime?

Yes .........................................................................................................( 1 ) No...........................................................................................................( 2 ) go to MM300## No answer..........................................................................................( 3 ) go to MM300


MM256 Roughly what proportion of your employees has such changing working hours?


MM257 How much notice are these employees normally given when they have to work?

Instruction 1 + If there are different notification periods for different groups of employees: Ask for the period which applies to the largest group.

Less than one day...................................................................................( 1 ) One to three days....................................................................................( 2 ) Four days to less than two weeks............................................................( 3 ) Two weeks to less than one month..........................................................( 4 ) One month or more.................................................................................( 5 ) ## Don’t know .........................................................................................( 6 ) ## No answer..........................................................................................( 7 )

MM259 (=ER257)) Suppose one of the shift-workers did not want to work in shifts any longer and would ask to do an equivalent job during the “usual” working hours. Which of the following statements best describes the situation in your establishment?

Instruction 1

He or she usually gets an appropriate job during usual working hours quickly..............( 1 ) He or she has to wait for some time.............................................................................( 2 ) It would be possible only exceptionally ........................................................................( 3 ) There is practically no chance .....................................................................................( 4 ) ## Not applicable, has never happened.......................................................................( 5 ) ## No answer..............................................................................................................( 6 )


F. Working time accounts, flexible working time arrangements (MM300 ff.)

MM300 (= ER300) Does your establishment offer employees the possibility to adapt - within certain limits - the time when they begin or finish their daily work according to their personal needs or wishes?

Yes .........................................................................................................( 1 ) No........................................................................................................... ( 2 ) go to MM350## No answer.......................................................................................... ( 3 ) go to MM350

MM301 (= ER301)Interviewer: Read out and go to next question: In the following questions I am going to refer to this working time arrangement as "flexible working hours".

MM302 Roughly what proportion of the employees is entitled to make use of flexible working hours?


MM303 (= ER302)What was the rationale for the introduction of flexible working hours?

Instruction 2

a) To reduce paid overtime hours...................................................................... ( mm303a = 1 ) b) To make working hours more adaptable to variations in workloads................ ( mm303b = 1 ) c) To enable employees to better combine work and family or personal life ....... ( mm303c = 1 ) d) To cope with commuting problems................................................................ ( mm303d = 1 ) e) Others .......................................................................................................... ( mm303e = 1 ) ## Don't know ...................................................................................................... ( mm303f = 1 ) ## No answer...................................................................................................... ( mm303g = 1 )


MM304 (= ER303) What would you say? Which of the following effects have resulted from the introduction of flexible working hours in your establishment?

Instruction 2.

a) A reduction of paid overtime hours .................................................................. ( mm304a = 1 ) b) A better adaptation of working hours to the workloads ..................................... ( mm304b = 1 ) c) Lower absenteeism ......................................................................................... ( mm304c = 1 ) d) Higher degree of job satisfaction ..................................................................... ( mm304d = 1 ) e) Other positive effects ...................................................................................... ( mm304e = 1 ) f) Problems of internal and external communication due to varied working times... ( mm304f = 1 ) g) Increased costs............................................................................................... ( mm304g = 1 ) h) Or other negative effects ................................................................................. ( mm304h = 1 ) ## Don't know ...................................................................................................... ( mm304i = 1 ) ## No answer....................................................................................................... ( mm304j = 1 )

MM305 Does this system of flexible working hours allow employees to accumulate hours, i.e. is it possible to work longer on some days and to compensate this later by working less on other days?


MM306a Is it possible for employees to use accumulated hours for full days off?


MM306b And is it possible as well to accumulate time for longer periods of leave, such as a week or more?

Yes .........................................................................................................( 1 ) No...........................................................................................................( 2 ) ## No answer..........................................................................................( 3 )


G. Overtime (MM350 ff.)

MM350 (equivalent to ER350) Roughly what proportion of your employees have worked any overtime – whether paid or unpaid - since the beginning of this year?

Nobody ................................................................................................... ( 1 ) go to MM400Less than 20% ........................................................................................( 2 ) 20% to less than 40%..............................................................................( 3 ) 40% to less than 60%..............................................................................( 4 ) 60% to less than 80%..............................................................................( 5 ) 80% to less than 100%............................................................................( 6 ) All ...........................................................................................................( 7 ) ## Impossible to say, overtime hours are defined at the end

of the year only..................................................................................( 8 ) ## Don’t know .........................................................................................( 9 ) ## No answer........................................................................................ ( 10 ) go to MM400

MM351 (= ER351)Are overtime hours in your establishment worked only exceptionally, e.g. when there is an unforeseeable or unusual increase in the workload? Or are there employees who regularly work overtime hours because they otherwise can’t get their work done?

Only exceptionally................................................................................... ( 1 ) go to MM354Regularly ................................................................................................ ( 2 ) Both forms of overtime are worked .......................................................... ( 3 ) ## Don’t know ......................................................................................... ( 4 ) go to MM354## No answer.......................................................................................... ( 5 ) go to MM354

MM352 (= ER352) Of those who work overtime, how many regularly work overtime hours because they otherwise can’t get their work done? Is it practically all? Or most of them? Or some or very few only?

Practically all ...........................................................................................( 1 ) Most........................................................................................................( 2 ) Some......................................................................................................( 3 ) Very few only ..........................................................................................( 4 ) ## Don’t know .........................................................................................( 5 ) ## No answer..........................................................................................( 6 )


MM354 (= ER356)Are those who have to work overtime hours normally selected by their superiors or is there usually a search for volunteers?

Selected..................................................................................................( 1 ) Volunteers............................................................................................... ( 2 ) go to MM358Both........................................................................................................( 3 ) ## Don’t know ......................................................................................... ( 4 ) go to MM358## No answer.......................................................................................... ( 5 ) go to MM358

MM355 (= ER357)Do those who do not volunteer have the opportunity to refuse overtime hours?

Yes .........................................................................................................( 1 ) No...........................................................................................................( 2 ) ## Don’t know .........................................................................................( 3 ) ## No answer..........................................................................................( 4 )

MM358 (= ER360)Is overtime-work paid for as a general rule or is it compensated with time off? Or are both alternatives offered in your establishment?

Paid for ................................................................................................... ( 1 ) go to MM400Compensated with time off ...................................................................... ( 2 ) go to MM400Both – payment or compensation with time off.........................................( 3 ) Neither - nor............................................................................................ ( 4 ) go to MM400## No answer.......................................................................................... ( 5 ) go to MM400

MM359 (= ER361)Are the majority of overtime hours compensated for by payments or by time off?

By payments ...........................................................................................( 1 ) By time off...............................................................................................( 2 ) Both alternatives are of approximately the same importance ...................( 3 ) ## No answer..........................................................................................( 4 )


H. Child-care leave, long-term leave (MM400 ff.)

MM400 Have any of your employees been in {parental leave}* in the last three years?

Yes ......................................................................................................... ( 1 ) No........................................................................................................... ( 2 ) go to MM408## Don’t know ......................................................................................... ( 3 ) go to MM408## No answer..........................................................................................( 4 ) go to MM408

* See Annex 2 for an overview of the national terms to be inserted for parental leave.

MM401 Have there been any men among those who took {parental leave}*?

Yes .........................................................................................................( 1 ) No...........................................................................................................( 2 ) ## No answer..........................................................................................( 3 )


MM402 According to your experience: What happens when the {parental leave}* is finished? Does the majority of your female employees resume their work to the same extent as they did before? Or does the majority ask for reduced working hours? Or do most of them not return at all?

Resume work to same extent ..................................................................( 1 ) Ask for reduced working hours ................................................................( 2 ) Do not return at all...................................................................................( 3 ) ## Don't know .........................................................................................( 4 ) ## No answer..........................................................................................( 5 )



MM403 How do you cope with the absence of people on {parental leave}*?

Instruction 2

a) By hiring new staff with fixed-term contracts........................................ ( mm403a = 1 ) b) By employing temporary agency workers ............................................ ( mm403b = 1 ) c) By distributing work among the remaining employees.......................... ( mm403c = 1 ) d) By giving work to subcontractors ......................................................... ( mm403d = 1 ) e) By hiring new permanent staff ............................................................. ( mm403e = 1 ) f) Or by using other methods................................................................... ( mm403f = 1 ) ## Don’t know ........................................................................................... ( mm403g = 1 ) ## No answer............................................................................................ ( mm403h = 1 )


MM404 Does your establishment encounter any problems related to {parental leave}*?



MM405 What are the major problems related to {parental leave}* in your establishment?

Instruction 2

a) Too many employees are absent because of {parental leave}* .......... ( mm405a = 1 ) b) Difficulties in finding staff to replace absent workers ............................ ( mm405b = 1 ) c) Lack of continuity of work.................................................................... ( mm405c = 1 ) d) Uncertainty if or when persons on {parental leave}* will return ........... ( mm405d = 1 ) e) Difficulties in re-integrating the returning staff ...................................... ( mm405e = 1 ) f) Other problems.................................................................................... ( mm405f = 1 ) ## Don’t know ........................................................................................... ( mm405g = 1 ) ## No answer............................................................................................ ( mm405h = 1 )



MM408 Does your establishment offer special training programmes for people returning to work after an extended break in their careers?

Yes .........................................................................................................( 1 ) No...........................................................................................................( 2 ) ## Don’t know .........................................................................................( 3 ) ## No answer..........................................................................................( 4 )

MM410 Does your establishment offer the possibility of a period of paid or unpaid long-term leave …?

Instruction 2

a) if employees have to care for elderly, ill or disabled persons in their families.................................................................................... ( mm410a = 1 )

b) for further education............................................................................ ( mm410b = 1 ) c) or for any other purpose...................................................................... ( mm410c = 1 ) ## No........................................................................................................ ( mm410d = 1 ) ## No answer............................................................................................ ( mm410e = 1 )


I. Phased retirement, early retirement (MM_450 ff.)

MM450Roughly what proportion of your employees is younger than 30 years?


MM451 (equivalent to ER450)And approximately what proportion is aged 50 years or older?

None at all............................................................................................... ( 1 ) go to MM457Less than 20% ........................................................................................( 2 ) 20% to less than 40%..............................................................................( 3 ) 40% to less than 60%..............................................................................( 4 ) 60% to less than 80%..............................................................................( 5 ) 80% to less than 100%............................................................................( 6 ) All ...........................................................................................................( 7 ) ## No answer..........................................................................................( 8 )

Programmer: Add rough consistency check of questions MM450 and MM451: if mm450 = 1: compute figure1 = 0; if mm451 = 1: compute figure2 = 0; if mm450 = 2: compute figure1 = 0; if mm451 = 2: compute figure2 = 0; if mm450 = 3: compute figure1 = 20; if mm451 = 3: compute figure2 = 20; if mm450 = 4: compute figure1 = 40; if mm451 = 4: compute figure2 = 40; if mm450 = 5: compute figure1 = 60; if mm451 = 5: compute figure2 = 60; if mm450 = 6: compute figure1 = 80; if mm451 = 6: compute figure2 = 80; if mm450 = 7: compute figure1 = 100; if mm451 = 7: compute figure2 = 100.

If (MM450 not equal 8 and MM451 not equal 8) and (figure1 + figure2 > 100): Show the following text:

Interviewer: Total percentage of employees according to MM450 and MM451 is exceeding 100%. Ask MM450 and MM451 again and correct answer(s)!


MM452 (= ER451)Does your establishment offer older employees the possibility to reduce their weekly working hours before retirement?

Yes ......................................................................................................... ( 1 ) No........................................................................................................... ( 2 ) go to MM457## No answer.......................................................................................... ( 3 ) go to MM457

MM453 How many of the employees aged 50 years or more in your establishment are working reduced hours before retirement? Is it almost all, most, some or practically nobody?

Almost all ................................................................................................( 1 ) Most........................................................................................................( 2 ) Some......................................................................................................( 3 ) Practically nobody...................................................................................( 4 ) ## Don’t know .........................................................................................( 5 ) ## No answer..........................................................................................( 6 )

MM455 (equivalent to ER453)Do you encourage older employees to reduce their working hours before retirement? Or do you try to prevent them from doing so?

Encourage ..............................................................................................( 1 ) Try to prevent them .................................................................................( 2 ) Neither - nor............................................................................................( 3 ) ## No answer..........................................................................................( 4 )

MM457 (= ER455) Do employees in your establishment have the possibility of early retirement, i.e. to retire before the statutory retirement age?



MM458 Is this possibility based on legal regulations or on a collective agreement at sector or establishment level?

Legal regulations.....................................................................................( 1 ) Collective agreement...............................................................................( 2 ) Both........................................................................................................( 3 ) Neither - nor............................................................................................( 4 ) ## Don’t know .........................................................................................( 5 ) ## No answer..........................................................................................( 6 )

MM459 How many of the eligible older employees in your establishment have made use of such an early retirement scheme in the last three years? Is it almost all, most, some or practically nobody?

Almost all ................................................................................................( 1 ) Most........................................................................................................( 2 ) Some......................................................................................................( 3 ) Practically nobody...................................................................................( 4 ) ## No experience yet ..............................................................................( 5 ) ## Don’t know .........................................................................................( 6 ) ## No answer..........................................................................................( 7 )

MM461 (equivalent to ER457)Do you encourage older employees to make use of early retirement? Or do you rather try to prevent them from doing so?

Encourage ..............................................................................................( 1 ) Try to prevent them ................................................................................. ( 2 ) go to MM500Neither - nor............................................................................................ ( 3 ) go to MM500## No answer.......................................................................................... ( 4 ) go to MM500


MM462 (equivalent to ER458) Why do you encourage early retirement? Is it…

Instruction 2

a) in order to cope with problems of decreasing productivity or poor health...... ( mm462a = 1) b) in order to reduce the average age of the workforce.................................... ( mm462b = 1) c) in order to reduce staff .................................................................................( mm462c = 1) d) or because of other reasons........................................................................ ( mm462d = 1) ## Don’t know ................................................................................................... ( mm462e = 1) ## No answer..................................................................................................... ( mm462f = 1)


K. Measures to facilitate work-life balance (MM500 ff.)

MM500 Does your establishment offer special services in order to support employees in their domestic commitments, such as …

Instruction 2

a) company kindergarten or crèche ................................................................ ( mm500a = 1 ) b) other forms of professional help for childcare,

e.g. a company babysitting service............................................................. ( mm500b = 1 ) c) professional help for household management,

e.g. cleansing or shopping services.............................................................( mm500c = 1 ) d) others ........................................................................................................ ( mm500d = 1 ) e) none .......................................................................................................... ( mm500e = 1 ) ## No answer.................................................................................................... ( mm500f = 1 )

MM501 (=ER504) In your opinion, to what extent should a company take into consideration the private responsibilities of its employees in its work organisation and working time regulations? Please answer on a scale from 0 to 10, whereby 0 means "It is not at all the task of a company" and 10 means "The company should definitely consider them."

It is not at all the task of the company................................................................................. ( 0 ) ( 1 ) ( 2 ) ( 3 ) ( 4 ) ( 5 ) ( 6 ) ( 7 ) ( 8 ) ( 9 )

The company should definitely consider the private responsibilities of its employees ........ ( 10 )

## No answer................................................................................................................... ( 99 )


Z. ......................................................................... Identification of ER-body

Structure of part Z:

The following table gives an overview of the way how employee representation will be identified in part Z of the MM questionnaire. The different possibilities – which are to be handled differently for the wording of the questionnaire – are marked by a combination of a figure and a letter.

“1” means that it is a works council or a comparable de jure representation “2” means that it is a trade union (or de facto) representation “A” means that there is only one single body (or a joint committee) of this type in one establishment “B” means that there might be several bodies of this type (e.g. separate works councils for blue and white collar workers or different unions)

Country No. Country First choice Second choice01 B Belgium 1A 2B 02 DK Denmark 2B 1A 03 D Germany 1A - 04 EL Greece 1A 2B 05 E Spain 1A - 06 F France 1A 2B 07 IRL Ireland 2B - 08 I Italy 2A - 09 L Luxembourg 1B 1A 10 NL Netherlands 1A - 11 A Austria 1B - 12 P Portugal 2B 1A 13 FIN Finland 2B 1A 14 S Sweden 2B - 15 UK United Kingdom 2B -

16 CZ Czech Republic 2B 1A 17 CY Cyprus 2B - 18 LV Latvia 2B - 19 HU Hungary 1A 2B 20 PL Poland 2B - 21 SI Slovenia 1A 2B

Explanation of the structure of MM600 to MM613MM600 – MM605 ask for the first choice. MM610 – MM614 ask (in selected countries, where this makes sense) for the second choice, if an ER according to first choice does not exist. MM600, MM601, MM602 and MM610 are used where there is only one body of this type. MM603 – MM605 andMM612- MM614 are used where theoretically there might be more than one body of this type in one establishment; in these cases we check whether there is actually more than one ER-body and, if so, whether a joint committee exists.


Hint to national programmers:Use questions applicable to your country only. But take care to strictly follow the card-column format. Fill in dummy-variables if necessary.

Programmer: Create variable named ER_TYPE. Definition of codes depends on answers given in questions MM600 to MM614. Codes are country-specific and are shown below for each question. Information from ER_Type is needed for the identification of the proper respondent for the ER-Interview (MM700) and will be used for the appropriate wording of a number of questions in the ER-Questionnaire. Store ER-type in order to have the information available when contacting the establishment again for ER interview!

FILT600 (= filter before question MM600)If country = B, EL, F, I, SI: go to MM600 If country = E, HU: go to MM601 If country = D, NL: go to MM602 If country = DK, IRL, L, P, FIN, S, UK, CZ, CY, LV or PL: go to MM603 If country = A go to MM603b


COUNTRY VERSION 1: BELGIUM

MM600 Is there a {formal employee representation}* in your establishment?

Yes ..................................................................................... ( 1 ) go to MM700No....................................................................................... ( 2 ) go to MM612## No answer...................................................................... ( 3 ) go to MM703

*) Translator: Please insert national term: Belgium conseil d’entreprise/ondernemingsraad

Programmer: B: if MM600 = 1, compute ER_Type = 1 (conseil d’entreprise/ondernemingsraad)

MM612 Are there any {trade union representatives}* at this establishment?


*) Translator: Please insert national term: Belgium délégations syndicales/ vakbonds-afvaardiging

MM613 Is it only one {body}* or more than one?

One .................................................................................... ( 1 ) go to MM700More than one .................................................................... ( 2 ) go to MM700## No answer...................................................................... ( 3 ) go to MM703

*) Translator: Please insert national term: Belgium délégation syndicale/ vakbonds-afvaardiging Greece (union representative) France délégation syndicale

Programmer: B: if MM613 = 1, compute ER_Type = 2 (délégation syndicale/ vakbonds-afvaardiging), if MM613 = 2, compute ER_Type = 3 (délégation syndicale/ vakbonds-afvaardiging of

largest union in this establishment)


COUNTRY VERSION 2: DENMARK

MM603 Are there any {trade union representatives}* at this establishment?


*)Translator: Please insert national term: Denmark tillids-repraesentanter

MM604 Is it only one {body}* or more than one?

One..................................................................................... ( 1 ) go to MM700More than one..................................................................... ( 2 ) go to MM605## No answer...................................................................... ( 3 ) go to MM703

*) Translato

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