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Buyers Guide: Contract D13-0005 All Centres – Provision of Non-Accredited Training and Development Services for a Period of 36 Months Valid from 01 July 2013 to 30 June 2016 Contractors: See Section 3 July 2013 Version 1.1
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Buyers Guide: Contract D13-0005
All Centres – Provision of Non-Accredited Training and Development Services for a Period of 36 Months
Valid from 01 July 2013 to 30 June 2016
Contractors:See Section 3
July 2013 Version 1.1
Buyers Guide: Contract D13-0005
Prepared by: Office of the Commissioner for Public EmploymentStrategic Workforce Planning and Development Unit
Buyers Guide: Contract D13-0005
TABLE OF CONTENTS
1 Introduction 31.1 Contract Manager 31.2 Accessing the Contract 31.3 Selecting Providers 31.4 Allocation of Work 41.5 Contracted Rates 41.6 Travel Related Expenses 41.7 Invoicing 41.8 Performance Management 41.9 Reporting 51.9.1 Service Delivery 51.9.2 Contract Usage 51.9.2.1 Request to Use Form 6
2 Training Categories and Topics 7
3 Who Are the Contractors? 93.1 Upton Martin Consulting 93.2 Cross Cultural Consultants 93.3 Alana Kaye Group Pty Ltd (Alana Kaye Training) 93.4 Transformed 103.5 Blue Visions Management (Institute of Management) 103.6 Mitchell Training and Development 103.7 PEPworldwide113.8 Imagine Consulting Group 113.9 Management Effectiveness (Priority Management QLD) 113.10 Mulga Gidgee 123.11 MTS Solutions123.12 MDS Partners 123.13 RMG Solutions (Blue Maple Project Management) 133.14 National Safety Council of Australia 133.15 Lessons Learnt 133.16 Legaleze Training (Sean F McCarthy) 143.17 Strategic Leadership 143.18 The Human Resources Department 143.19 RP Project Management 153.20 Accrete 153.21 Yellow Edge 153.22 Hugh Winstanley 163.23 Effective People 163.24 Eagle Training Services 163.25 EASA 173.26 Jicate Pty Ltd (Dedicated Training and Consulting Group) 173.27 Darwin Human Resource & Computer Academy 173.28 Customer Service Institute 183.29 Chandler Macleod 183.30 Biznorth 183.31 BCA National Training Group 193.32 Inspyr 193.33 Corporate Services Axiom (The Axiom Group) 19
4 Version History 20
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1 IntroductionAll contract rates are ‘Commercial in Confidence’ and must not be disclosed to anyone outside the procurement process or government. Pricing information must not be released to other suppliers, tenderers, the general public or unauthorised personnel under any circumstance. Disclosure without authority may constitute a breach of the Code of Conduct for NTPS employees, resulting in disciplinary action.
The Office of the Commissioner for Public Employment (OCPE) is a central agency within the Northern Territory Public Sector (NTPS). OCPE recently decentralised the delivery of across government short course training and have established a panel contract (D13-0005) to provide NTPS agencies with a range of options when engaging training providers.
The panel contract features 33 providers who can develop training content and/or deliver training across 50 training topics (including cross-cultural training). A list of the providers and the topics they have been awarded is available at Clause 1.11.
1.1 Contract ManagerThe Contract is currently managed by the OCPE Strategic Workforce Planning and Development Unit (SWPD). SWPD are contactable on 08 8999 3708 or via email to [email protected]. Agencies seeking an interpretation and understanding of this contract are encouraged to contact the Contract Manager.
1.2 Accessing the ContractOCPE has granted a general approval for all NTPS agencies to utilise this contract, without the need to obtain separate approval for each engagement, subject to the following conditions:
The training requirement is within the scope of the contract; and The provider agrees to offer their services under the terms of the contract.
Agencies are required to complete the ‘Request to Use’ form (refer 1.9.2.1). The form asks for the following information:
Agency name; Name of the provider selected; Training category and topic/s under which the provider is being used; Program name; Estimated value of the work (inc. Travel); Proposed date/s and location/s of the services; Contact person and details within the agency; and A copy of the learning outcomes/objectives for the training are to be attached.
The requesting agency must issue a purchase order against the contract rates for each engagement.
1.3 Selecting ProvidersAgencies are encouraged to contact more than one provider about their proposed training as each will have different styles and expertise that will suit a variety of situations.
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All providers were assessed against the following criteria during the tender process:
Price; Past Performance; Local Development and Value Adding; Referee Reports; Capacity; and Innovation.
When accessing the contract it is important to note that if a provider is not listed against the relevant training topic they cannot be utilised for that type of training under this panel contract. Should agencies wish to use a training provider against a training topic for which they have not been selected then the agency will need to ensure they have undertaken a separate procurement action in accordance with the NTG procurement framework.
1.4 Allocation of WorkAgencies are encouraged to make every effort to schedule work in advance with providers, enabling a training calendar to be published for each agency. Where possible, agencies should attempt to allocate work either for a 6 month or 12 month training period to allow sufficient programming and planning time for providers.
1.5 Contracted RatesPlease contact the SWPD Unit on 08 8999 3708 for all inquiries relating to the contracted rates.
1.6 Travel Related ExpensesIn accordance Clause 3.8.10 of the Request for Tender (RFT), all travel costs must be negotiated with and approved by the requesting agency prior to any bookings being made by the provider.
Travel costs including down time and lay over time, for training delivered out of the contractors business base, will be negotiated on a case by case basis between the requesting agency and the contractor.
1.7 InvoicingEach individual agency will be responsible for payment of services under this contract. Following completion of a project, payment should be made subject to the following conditions:
The project has been completed according to the Terms of Reference; and Within thirty (30) days following acceptance of a tax compliant invoice.
1.8 Performance ManagementTo ensure quality standards are maintained, an OCPE representative may seek feedback from agencies regarding the quality of the services received.
Where the performance of a provider is unsatisfactory the agency should arrange a feedback session with the provider as soon as possible after the event. The Director of the SWPD Unit should be notified of unsatisfactory performance of the provider.
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1.9 ReportingRefer to Clause 3.10 of the RFT.
1.9.1 Service DeliveryTo monitor the quality of the services offered, agencies will provide OCPE with the following (also mentioned below):
Written feedback commenting on their collaboration with the contractor; and Evaluation reports where contractors have been engaged in training delivery
and/or content/curriculum development.
1.9.2 Contract UsageThe OCPE will monitor the usage of the panel contract through the following process:
Agencies interested in engaging a contractor will complete the ‘Request to Use’ form (refer 1.9.2.1) prior to the commencement of the training.
Further to the completion of the service, agencies will forward the OCPE evaluation summaries for the services provided and annual reports regarding the number of training workshops delivered, locations of delivery, participant information (e.g. numbers, hierarchical levels/classification level) and an analysis of the actual participation in comparison to the total workforce of the agency. Finally, agencies will update the OCPE on any key issues or emerging workforce issues and collaborate to build core capability within the NTPS.
This enables OCPE to keep records of total expenditure and agency usage of providers under the panel contract. This will allow for future planning and to determine the relevance of the panel contract in meeting the training and development requirements for the NTPS.
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1.9.2.1 Request to Use Form
CONTRACT D13-0005 REQUEST TO USE FORM
All Centres – Provision of Non-Accredited Training and Development Services for a Period of 36 Months
Agency Name:
Agency Project Manager:
Name:
Phone:
Email:
Name of the Provider:
Training Category and Topic:
Category:
Topic:
Program Name:
Quoted Value (inc travel): $
Proposed dates/locations:
A copy of the learning outcomes/objectives for training must be attached.
Please submit this form to the Strategic Workforce Planning and Development Unit via email to [email protected].
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2 Training Categories and TopicsThis contract is structured with the training categories and topics in the table below.
A full list of the 33 providers and their awarded topics is available at:uluru.nt.gov.au/dbe/procurement/docs/proc_caps_d13_0005_providers_list.pdf.
Training Category Training Topic
1. LEADERSHIP 1a. Training against NTPS Capability and Leadership Framework
2. 360 DEGREE FEEDBACK 2a. 360 Degree Feedback3. MANAGEMENT INDUCTION 3a. Manager/Supervisor Induction
4. RECRUITMENT AND SELECTION
4a. Staff recruitment, assessment, selection, incl. chairperson & writing selection report4b. Job analysis and design (including JAQ writing)4c. Effective on-boarding of new employees
5. PERFORMANCE MANAGEMENT
5a. Planning & management of performance management
5b. Managing underperformance5c. Coaching conversations
6. CONFLICT MANAGEMENT6a. Managing conflict6b. Dealing with difficult people & difficult situations6c. Mediation skills
7. FINANCIAL MANAGEMENT 7a. Budget development and management
8. PROCUREMENT AND CONTRACT MANAGEMENT
8a. Procurement planning and management8b. High level contract management8c. Introduction to contract management
9. CHANGE MANAGEMENT9a. Planning and managing change9b. High level change management9c. Living & working with change
10. TEAM DEVELOPMENT 10a. Team development/high performing teams
11. PROJECT PLANNING AND MANAGEMENT
11a. Planning and management of projects11b. High level project management
12. GOVERNANCE
12a. Corporate/business planning12b. Understanding how Government operates12c. Developing public policy12d. Community engagement12e. Ethics and accountability12f. Risk management
13. WRITING SKILLS13a. Writing Skills13b. Ministerial correspondence
14. CUSTOMER SERVICE14a. Planning and management of customer service14b. Quality customer service - what is it?14c. Dealing with difficult customers
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Training Category Training Topic
15. PROFESSIONAL AND PERSONAL EFFECTIVENESS
15a. Self management/well being15b. Time management15c. Presentation and facilitation skills15d. Emotional intelligence15e. Appropriate work place behaviour
16. WORKFORCE PLANNING16a. Workforce analysis and planning16b. Redesign workforce/jobs16c. Succession management
17. DIVERSITY
17a. Cross cultural awareness training with an Indigenous focus17b. Training for staff working with clients from a variety of cultures, Indigenous focus17c. How to effectively manage culturally diverse teams17d. Cross cultural training for senior/executive staff17e. Training for Indigenous staff new to the workforce
18. WORK HEALTH & SAFETY18a. Employer responsibilities under the Work Health Act
18b. Health and Safety Representatives training19. ICT SKILLS 19a. Using technology in the workplace20. OTHER 20a. Four wheel drive training
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3 Who Are the Contractors?
3.1 Upton Martin Consulting
Contact Person: Sue Upton
ABN: 28 338 726 118
Postal Address: PO Box 9234Deakin ACT 2600
Phone Number: 0418 624 970
Email Address: [email protected]
3.2 Cross Cultural Consultants
Contact Person: Jason Elsegood
ABN: 44 009 654 353
Postal Address: PO Box 1766Darwin NT 0801
Phone Number: 08 8941 52930417 864 769
Email Address: [email protected]@cccnt.com.au
3.3 Alana Kaye Group Pty Ltd (Alana Kaye Training)
Contact Person: Alana Anderson
ABN: 50 143 526 309
Postal Address: PO Box 41750Casuarina NT 0811
Phone Number: 08 8942 61000437 062 348
Email Address: [email protected]@alanakaye.com.au
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3.4 Transformed
Contact Person: Michael Young
ABN: 33 120 497 501
Postal Address: PO Box 7129Kaleen ACT 2617
Phone Number: 1300 738 720
Email Address: [email protected]@transformed.com.au
3.5 Blue Visions Management (Institute of Management)
Contact Person: Michael Chachaty
ABN: 93 095 779 972
Postal Address: Level 14, 99 Mount StreetNorth Sydney NSW 2060
Phone Number: 02 8908 9888
Email Address: [email protected]@bluevisions.com.au
3.6 Mitchell Training and Development
Contact Person: Stewart Mitchell
ABN: 21 859 750 395
Postal Address: PO Box 341Blackwood SA 5051
Phone Number: 08 8278 32330400 309 952
Email Address: [email protected]
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3.7 PEPworldwide
Contact Person: Simon Nicholls
ABN: 71 131 451 280
Postal Address: PO Box 84Bulimba QLD 4171
Phone Number: 07 3902 17780426 220 669
Email Address: [email protected] [email protected]
3.8 Imagine Consulting Group
Contact Person: Ross Rynehart
ABN: 21 113 980 699
Postal Address: GPO Box 2843Brisbane QLD 4001
Phone Number: 0417 002 886
Email Address: [email protected]
3.9 Management Effectiveness (Priority Management QLD)
Contact Person: Amanda Maystone-Towell
ABN: 40 070 090 854
Postal Address: 431 Montague RoadWest End QLD 4101
Phone Number: 07 3846 6220
Email Address: [email protected]@prioritybrisbane.com
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3.10 Mulga Gidgee
Contact Person: Scott McCall
ABN: 66 703 782 262
Postal Address: GPO Box 3809Darwin NT 0810
Phone Number: 0411 348 122
Email Address: [email protected]
3.11 MTS Solutions
Contact Person: David Hurrell
ABN: 57 064 001 270
Postal Address: PO Box 822Darwin NT 0801
Phone Number: 08 8943 0686
Email Address: [email protected]
3.12 MDS Partners
Contact Person: Michael Martin
ABN: 75 217 531 369
Postal Address: 5/1 Burnett PlaceLarrakeyah NT 0820
Phone Number: 0401 112 794
Email Address: [email protected]
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3.13 RMG Solutions (Blue Maple Project Management)
Contact Person: Toni Meek
ABN: 81 101 724 314
Postal Address: PO Box 324 Maroubra NSW 2035
Phone Number: 02 8347 0955
Email Address: [email protected]@bluemaple.com.au
3.14 National Safety Council of Australia
Contact Person: Matt Dunshea
ABN: 22 008 427 914
Postal Address: PO Box 3251South Brisbane QLD 4101
Phone Number: 07 3255 260007 3305 2238
Email Address: [email protected]
3.15 Lessons Learnt
Contact Person: Michael Martin
ABN: 38 137 545 674
Postal Address: 5/1 Burnett PlaceLarrakeyah NT 0820
Phone Number: 0401 112 794
Email Address: [email protected]
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3.16 Legaleze Training (Sean F McCarthy)
Contact Person: Sean McCarthy
ABN: 13 074 726 034
Postal Address: 3 Normanby CrescentDeakin ACT 2600
Phone Number: 02 6161 78130429 923 881
Email Address: [email protected]
3.17 Strategic Leadership
Contact Person: Ken Whitters
ABN: 53 108 006 186
Postal Address: PO Box 578Mornington VIC 3931
Phone Number: 03 5976 8820
Email Address: [email protected]
3.18 The Human Resources Department
Contact Person: Jennifer Dignam
ABN: 38 735 334 838
Postal Address: 2/44 Saunders Bay RoadDolans Bay NSW 2229
Phone Number: +65 9066 3394
Email Address: [email protected]
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3.19 RP Project Management
Contact Person: Jaswant Deo
ABN: 38 118 221 855
Postal Address: PO Box 437Palmerston NT 0831
Phone Number: 08 8932 2462
Email Address: [email protected]
3.20 Accrete
Contact Person: Jon Baker
ABN: 47 104 880 391
Postal Address: PO Box 999Palmerston NT 0831
Phone Number: 08 8947 47370427 474 727
Email Address: [email protected]
3.21 Yellow Edge
Contact Person: Furella Baker
ABN: 25 099 253 255
Postal Address: PO Box 4190Kingston ACT 2604
Phone Number: 02 6272 0168
Email Address: [email protected] [email protected]
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3.22 Hugh Winstanley
Contact Person: Hugh Winstanley
ABN: 89 157 508 305
Postal Address: PO Box 41820Casuarina NT 0810
Phone Number: 0438 851 655
Email Address: [email protected]
3.23 Effective People
Contact Person: Joyce Crawford
ABN: 79 063 100 201
Postal Address: PO Box 3907Weston Creek ACT 2611
Phone Number: 02 6162 2000
Email Address: [email protected]
3.24 Eagle Training Services
Contact Person: Toni-Maree Carter
ABN: 75 723 581 980
Postal Address: PO Box 7845 Alice Springs NT 0871
Phone Number: 08 8953 5932
Email Address: [email protected] [email protected]
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3.25 EASA
Contact Person: Debra Senjuschenko
ABN: 76 983 200 118
Postal Address: GPO Box 1031Darwin NT 0801
Phone Number: 08 8941 1752
Email Address: [email protected]@easa.org.au
3.26 Jicate Pty Ltd (Dedicated Training and Consulting Group)
Contact Person: Cate Ashmore
ABN: 15 851 562 947
Postal Address: PO Box 7437 Cairns QLD 4870
Phone Number: 07 4030 1111
Email Address: [email protected]@dedicatedgroup.com.au
3.27 Darwin Human Resource & Computer Academy
Contact Person: Carole van Dijk
ABN: 45 009 610 164
Postal Address: GPO Box 1815Darwin NT 0801
Phone Number: 8941 2344
Email Address: [email protected]
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3.28 Customer Service Institute
Contact Person: Brett Whitford
ABN: 81 127 413 923
Postal Address: Suite 2.03, 6a Glen StreetMilsons Point NSW 2601
Phone Number: 02 9956 6144
Email Address: [email protected] [email protected]
3.29 Chandler Macleod
Contact Person: Dave Jones
ABN: 33 090 555 052
Postal Address: Level 13, 307 Queen StreetBrisbane QLD 4000
Phone Number: 07 3003 7757
Email Address: [email protected]
3.30 Biznorth
Contact Person: Annette Gillanders
ABN: 38 114 949 914
Postal Address: PO Box 37170Winnellie NT 0820
Phone Number: 08 8947 0409
Email Address: [email protected]
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3.31 BCA National Training Group
Contact Person: Olivia Philips
ABN: 63 003 789 660
Postal Address: PO Box 40997Casuarina NT 0801
Phone Number: 08 8927 0142
Email Address: [email protected]
3.32 Inspyr
Contact Person: Adam Scott
ABN: 42 106 889 249
Postal Address: Suite 1, 63 Outlook CrescentBardon QLD 4065
Phone Number: 1300 467 7970421 935 950
Email Address: [email protected]
3.33 Corporate Services Axiom (The Axiom Group)
Contact Person: Philip Norris
ABN: 67 158 123 838
Postal Address: PO Box 1847Darwin NT 0801
Phone Number: 0413 747 2580403 305 200
Email Address: [email protected]@theaxiomgroup.com.au
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4 Version History
Version Number Date Published Author Comments
1.0 05/07/2013 SWPD Unit Initial Version
1.1 31/07/2013 Procurement Added contractor contact details and re-ordered contents
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