Document Log Sr. No.TopicChange / UpdationChange DateRevision No. 1Retention Process for Deactive VC...
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Transcript of Document Log Sr. No.TopicChange / UpdationChange DateRevision No. 1Retention Process for Deactive VC...
Document Log
Sr. No. Topic Change / Updation Change Date Revision No.
1 Retention Process for Deactive VC PPT Created Dec 1, 2013 1
2 Retention Desk Snap shot revision Updation Jul 4, 2013 2
3 Retention Desk Snap shot revision Updation Dec 15, 2014 3
4 Retention Desk Snap shot revision Updation Jan 27, 2015 4
Retention Tab will reflect in yellow colour. It will show for all Deactive subs and its mandatory to pitch this offer to every Deactive subs.
Retention for Deactivate VC
Retention Screen - PTP
PTP – Promise to Pay.
PTP offers are over and above all the offers.
IF PTP is “Yes” – Provide pay later.
IF PTP is “No”” – We will not provide pay later.
Special Offers
Pay Rs 600 & get a Jabong voucher of Rs 600.
Pay for 3 months and get 2 months free, Pay for 7 months and get 5 months absolutely free.
Kitty Offer
MOD NON STOP – Customer will get MOD NON STOP free for next 30 days
Movies – Customer will get any MOD running on platform free for 1 time*
Bonus Points – Customer will get 10% bonus points free on next recharge
* 1 time means all available shows in 24 hrs
Possible Reason for not rechargingOut of station
No specific reasonFinancial Problem
STB FaultyTV is not working
Exams Of the childrenNo Electricity
Package Price is costly/Increased compared to cable/ Other DTHAlignment Issue Unresolved
Different DTH/ Cable connection in the second TVChannels have been discontinued from my pack
Ownership ChangedRelocation
No recharge offers/competition gives better recharge offersBilling related issue
My Favourite channels are available with cable/Other DTH (Channel count is lower )Festival- Natural
Demise/Marriage/illnessVC Faulty
Dealer Not Entertaining/Recharge not done under TAT/Over charging/DL behaviour Issue
Not Ready to pay Service chargeRecharge facility not available
Complaint not resolved/Customer Care issueNot Ready to pay grace charge
Dealer suggest new connection of Dish TV/competition
When asked, a subscriber does come back with one of these reasons for not recharging.
A Associate must:
1.Understand the situation2.Help Sub with options 3.Convince that we are keen to help4.Must acknowledge Sub’s response
Reason for not Recharge
List of all offers for DA sub:-
S. No. Offer Name Offer Type
1 PAY 3 MONTHS GET 3 MONTHS FREE, PAY 7 MONTHS GET 5 MONTHS FREE Segmented
2Get more than 70 Channels & services free for 3 years by opting for Aapka pack at Rs.999.
Contact your dishtv dealer for this offer. Limited Period Offer. T&C. Segmented
3ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 72 hours(3
days). TnC Apply. Segmented
4ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 48 Hours. TnC
Apply. Segmented
5ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 24 Hours. TnC
Apply. Segmented
6 ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, TODAY. TnC Apply. Segmented
7 RECHARGE TODAY AND GET MOD NON STOP ALACARTE FREE. Segmented
8 GET Rs.25 Cash Back on Recharges of Rs.300 & Above – Churn Probable. Segmented
9Dish Box Office FREE for 1-month. Offer valid for Family subscribers who are Deactive upto 30
days. Offer applicable for all subs except south. Segmented
10 Get Rs.21 Processing fee waived off on greater than Rs.500 Recharges. T&C Apply. Mass
S No. Offer Name Offer Type
11REACTIVATE your Dishtv instantly and enjoy 3 days of non stop entertainment with our Pay
Later service. Recharge within 3 days. Mass
12Recharge for 3 months & get 5 DAYS FREE, Recharge for 6 Months & Get 14 DAYS FREE,
Recharge for 12 Months & Get 30 DAYS FREE. Segmented
13Recharge your dishtv connection & get 50% OFF!! Recharge your dishtv connection with Family
Pack at only Rs. 1375 and get 1 year subscription. Flat Saving of Rs. 1385!! Segemented
14 PAY 2 Months Recharge & GET 2 Weeks FREE. Segemented
15 PAY 5 Months Recharge & GET 1 Month FREE. Segemented
16 PAY RS 600 AND GET A JABONG VOUCHER OF RS 600. Mass
17 4% offer: GET 4 %EXTRA on Payment between Rs 3000 to 4999 . Mass
18 7% offer: GET 7 %EXTRA on Payment between Rs 5000 to 7499 . Mass
19 10% Offer: GET 10% EXTRA on Payment above Rs 7500. Mass
List of all offers for DA sub:-