Document #07-5H RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram...
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Document #07-5H RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer Supplier Customer authorizes Enrollment (11.3.2.1) Supplier sends Enrollment Request to RA (11.3.2.2) RA receives Enrollment Request from Supplier (11.3.2.3) RA sends Enrollment Rejection to Supplier (11.3.2.xx & 11.3.2.xx & 11.3.2.xx & 11.3.2.xx) No Supplier receives Enrollment Rejection from RA (11.3.2.xx & 11.3.2.xx) Yes Valid ESI ID confirmed (11.3.2.3) No Yes Enrollment Request contains the required elements (11.3.2.4) RA forwards Enrollment Request to Distribution Company (11.3.2.5) RA sends Drop Request to current Supplier (11.3.2.24 & 11.3.2.25) RA receives Enrollment Confirmation and forwards to pending Supplier (11.3.2.20 & 11.3.2.21) Pending Supplier receives Enrollment Confirmation from RA (11.3.2.20 & 11.3.2.21) egistration Agent istribution Company RA receives Enrollment Rejection from Distribution Company (11.3.2.22 & 11.3.2.23) Current Supplier receives Drop Request (11.3.2.24 & 11.3.2.25) Distribution Company receives Enrollment Request from RA (11.3.2.8) Distribution Company processes Enrollment Request and sends Enrollment Confirmation to RA (11.3.2.18 & 11.3.2.19) No Account identity confirmed (11.3.2.9) Yes Distribution Company Sends Enrollment Rejection to RA (11.3.2.22 & 11.3.2.23) Does a current supplier exist? Yes No further action No Inspection required (11.3.2.9) No Yes 1 2
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Transcript of Document #07-5H RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram...
Document #07-5HRXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25
& clean-up 8/20)
Customer
Supplier
Customer authorizes Enrollment (11.3.2.1)
Supplier sendsEnrollment Request to
RA(11.3.2.2)
RAreceives Enrollment
Request from Supplier(11.3.2.3)
RAsends Enrollment
Rejection to Supplier (11.3.2.xx & 11.3.2.xx
&11.3.2.xx & 11.3.2.xx)
No
Supplier receivesEnrollment Rejection
from RA(11.3.2.xx &
11.3.2.xx)
Yes
Valid ESI ID confirmed(11.3.2.3)
No
Yes
Enrollment Request contains the
required elements (11.3.2.4)
RAforwards Enrollment
Requestto Distribution Company
(11.3.2.5)
RAsends Drop Request to
current Supplier (11.3.2.24 & 11.3.2.25)
RA receivesEnrollment
Confirmation and forwards to pending
Supplier (11.3.2.20 &
11.3.2.21)
Pending Supplier receives Enrollment
Confirmation from RA (11.3.2.20 &
11.3.2.21)
Registration Agent
Distribution Company
RAreceives Enrollment
Rejection from Distribution Company
(11.3.2.22 & 11.3.2.23)
Current Supplier receives Drop Request(11.3.2.24 & 11.3.2.25)
Distribution Companyreceives Enrollment Request from RA
(11.3.2.8)
Distribution Companyprocesses Enrollment
Request and sends Enrollment
Confirmation to RA(11.3.2.18 & 11.3.2.19)
No
Account identity confirmed (11.3.2.9)
Yes
Distribution Company
Sends Enrollment Rejection to RA
(11.3.2.22 & 11.3.2.23)
Does a current supplier exist?
Yes
No further action
No
Inspection required
(11.3.2.9)
No
Yes 1 2
Document #07-5HRXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25
& clean-up 8/20)
Customer/Inspection Authority
Supplier
1
RA receivesNotification of
Inspection Required and sends to pending
Supplier (11.3.2.10 &
11.3.2.11)
Pending Supplier receives Notification
of Inspection Required and informs Customer
(11.3.2.12 & 11.3.2.13)
Registration Agent
Distribution Company
Distribution Companyprocesses Enrollment
Request and sends Notification of Inspection
Required to RA(11.3.2.9 & 11.3.2.10)
1
Customer receives Notification of Inspection
Required and contacts Inspection Authority
(11.3.2.13 & 11.3.2.16)
Inspection Authority receives Notification
of Inspection Required (11.3.2.16)
Inspection Authority contacts Distribution
Company and provides Inspection information
(11.3.2.17)
Distribution Company receives Inspection
information (11.3.2.17)
Distribution Company updates Enrollment
Request with Inspection information
(11.3.2.18 & 11.3.2.19)
2
Pending Supplier sends Notification of
Inspection Response to RA (11.3.2.14 &
11.3.2.15)
RA receives Notification of
Inspection Response (11.3.2.14 &
11.3.2.15)
Document #07-5H
Customer
Registration Agent
Distribution Company 4
RA receives Cancel Enrollment Request
and Cancels Pending
Enrollment (11.3.2.28 &
11.3.2.29)
RAsends Cancel Enrollment
Requestto Distribution Company (11.3.2.30 & 11.3.2.31)
Supplier
Distribution Company receives Cancel Enrollment
Request (11.3.2.30 & 11.3.2.31)
Customer notifies pending Supplier to cancel
enrollment and continue existing service
(11.3.2.28)
Pending Supplier sends Cancel Enrollment Request
to RA(11.3.2.28 & 11.3.2.29)
Distribution CompanyCancels Pending
Enrollment (11.3.2.32)
Distribution CompanySends Cancel
Enrollment Response to RA (11.3.2.32 &
(11.3.2.33)
RA receives Cancel Enrollment Response and sends to pending
Supplier (11.3.2.32 & 11.3.2.33)
RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In)
Customer Cancellation (mod 7/25 & clean-up 8/20)
Customer wants to cancel Move-
in (11.3.2.28)
No furtheraction required
No
Yes
Pending Supplier receives Cancel Enrollment
Response (11.3.2.34 & 11.3.2.35)
Document #07-5HRXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Customer
Supplier
Customer authorizes Enrollment (11.3.3.1)
Supplier sendsEnrollment Request to
RA(11.3.3.2)
RAreceives Enrollment
Request from Supplier(11.3.3.3)
RAsends Enrollment
Rejection to Supplier (11.3.3.13 &11.3.3.14 &11.3.3.15 & 11.3.3.16)
No
Supplier receivesEnrollment Rejection
(11.3.3.13 & 11.3.3.14)
Yes
Valid ESI ID confirmed(11.3.3.3)
No
Yes
Enrollment Request contains the
required elements (11.3.3.4)
RAsends Enrollment
Requestto Distribution Company
(11.3.3.5)
RAsends Drop Request to
current Supplier (11.3.3.11)
Distribution CompanyReceives Enrollment Request from RA for
Evaluation (11.3.3.5)
Distribution Companysends Enrollment
Confirmation to RA
(11.3.3.7 & 11.3.3.8)
RA receivesEnrollment
Confirmation and forwards to pending
Supplier (11.3.3.7 & 11.3.3.9
& 11.3.3.10)
Pending Supplier receives
Enrollment Confirmation
(11.3.3.9)
Registration Agent
Distribution Company
Valid Enrollment Request (11.3.3.5
&11.3.3.6) Yes
No
RAreceives Enrollment
Rejection from Distribution Company
(11.3.3.15 & 11.3.3.16)
Current Supplier Receives Drop Request
(11.3.3.11)
1
Document #07-5H
Customer
Registration Agent
Supplier
Customer receivesenrollment
confirmation letter (11.3.3.17)
RAsends enrollment
confirmation letterto Customer(10.3.3.17)
RA required to send notification letter to
Customer(10.3.3.17)
No notification letter sent
No
Yes
Customer wants to Rescind enrollment (11.3.3.18)
No furtheraction required
No
Customer Rescission
Period Expired(11.3.3.18)
No furtheraction required
No
Yes
1
2Yes
RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Document #07-5H
Customer
Registration Agent
Distribution Company
Customer notifies RA to rescind enrollment and continue with current
Supplier(11.3.3.18)
2
RACancels Pending
Enrollment (11.3.3.19 &
11.3.3.24)
RAsends Cancel Enrollment Request
to pending Supplier, Distribution Company, and current Supplier
(11.3.3.20 & 11.3.3.21 & 11.3.3.24 & 11.3.3.25)
Supplier
Current Supplier receives Cancel Enrollment Request (11.3.3.20 & 11.3.3.21 &11.3.3.24 & 11.3.3.25)
Pending Supplier receives Cancel Enrollment Request
(11.3.3.20 & 11.3.3.21& 11.3.3.24 & 11.3.3.25)
Distribution Company receives Cancel Enrollment
Request (11.3.3.20 & 11.3.3.21 & 11.3.3.24 & 11.3.3.25)
Customer notifies pending Supplier to rescind
enrollment and continue with current supplier
(11.3.3.22)
Customer contacts RA
to rescindYes
NoCustomer
contacts pending Supplier to
rescind (11.3.3.22) Yes
No
No furtheraction required
Pending Supplier sends Cancel Enrollment Request
to RA(11.3.3.22 & 11.3.3.23)
Distribution CompanyCancels Pending
Enrollment (11.3.3.27)
Distribution CompanySends Cancel
Enrollment Response to RA (11.3.3.27 &
11.3.3.28)
RA receives Cancel Enrollment Response
(11.3.3.27 & 11.3.3.28)
RA forwards Cancel Enrollment Response to pending Supplier
(11.3.3.26)
Pending Supplier receives Cancel
Enrollment Response (11.3.3.26)
RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Document #07-5H
Customer
Registration Agent
Distribution Company 4
RA receives Move-Out Request
(11.3.2.xx)
RAsends Move-Out Reject
Responseto current Supplier
(11.3.2.xx & 11.3.2.xx)
Supplier
Distribution Company receives Move-Out Request
(11.3.2.xx & 11.3.2.xx)
Customer notifies current Supplier requesting Move-
Out(11.3.xx)
Current Supplier sends Move-Out Request
to RA(11.3.xx)
Distribution CompanySends Move-Out Response to RA
(11.3.2.xx & (11.3.2.xx)
RA receives Move-Out Response and sends to
current Supplier (11.3.2.xx &
11.3.2.xx)
RXQ.11.4.X Customer Drop Using a Registration Agent Process Flow Diagram (Move-Out)
Account identity confirmed(11.3.2.xx)
Yes
No
Current Supplier receives Move-Out Reject Response
(11.3.2.xx & 11.3.2.xx)
Current Supplier investigates
reject reason and contacts
customer for verification
(11.3.2.xx & 11.3.2.xx)
Account identity confirmed(11.3.2.xx)
No
Yes
Current Supplier receives and processes Move-Out Response
(11.3.2.xx & 11.3.2.xx)
Customer receives contact from current
Supplier (11.3.2.xx & 11.3.2.xx)
Distribution Companysends Move-Out Reject Response
to RA (11.3.2.xx & 11.3.2.xx)
