UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 1 of 12

Global Services Product Support Bulletin Unisphere Remote Version 3.0.0

Contents

1.0 INTRODUCTION .................................................................................................................................................3

2.0 APPLICABILITY .................................................................................................................................................3

3.0 GENERAL AVAILABILITY DATE...................................................................................................................3

4.0 GLOBAL SERVICES PROGRAM MANAGER...............................................................................................3

5.0 PRODUCT DESCRIPTION.................................................................................................................................3 5.1 OVERVIEW............................................................................................................................................................3 5.2 NEW FEATURES ....................................................................................................................................................4 5.3 DIAGRAM .............................................................................................................................................................5

6.0 HARDWARE AND SOFTWARE REQUIREMENTS......................................................................................6 6.1 OPERATING SYSTEM REQUIREMENTS ...................................................................................................................6 6.3 ENGINUITY OR DEVICE FIRMWARE REQUIREMENTS .............................................................................................6 6.4 OTHER EMC PRODUCT REQUIREMENTS...............................................................................................................6 6.5 THIRD PARTY SOFTWARE REQUIREMENTS ...........................................................................................................6

7.0 MODEL NUMBERS .............................................................................................................................................7

8.0 PARTS AND LOGISTICAL INFORMATION .................................................................................................7

9.0 UPGRADE STRATEGY ......................................................................................................................................7 9.1 SOFTWARE UPGRADE REQUIREMENTS..................................................................................................................7 9.2 HARDWARE UPGRADE REQUIREMENTS ................................................................................................................7 9.3 OE CODE UPGRADE CONSIDERATIONS.................................................................................................................7

10.0 HARDWARE AND OPERATING SYSTEM REQUIREMENTS .................................................................8 10.1 OPERATING ENVIRONMENT RELEASE HISTORY..................................................................................................8 10.2 SUPPORTED SOFTWARE COMPONENTS................................................................................................................8

11.0 INSTALLATION STRATEGY..........................................................................................................................8 11.1 FIELD PROCESS FOR INSTALLATIONS ..................................................................................................................8 11.2 PROFESSIONAL SERVICES OFFERINGS.................................................................................................................8

12.0 SUPPORT STRATEGY .....................................................................................................................................9 12.1 EMC SUPPORT MATRIX (ESM)..........................................................................................................................9 12.2 EMC REMOTE CONNECTION STRATEGY.............................................................................................................9 12.3 CUSTOMER SERVICE ENGINEERS RESPONSIBILITIES ...........................................................................................9

13.0 PARTNER STRATEGY.....................................................................................................................................9

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UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 2 of 12

13.1 PARTNER INSTALLATION/IMPLEMENTATION STRATEGY.....................................................................................9 14.0 SOFTWARE DOWNLOAD INFORMATION ................................................................................................9

15.0 TRAINING STRATEGY..................................................................................................................................10 15.1 GLOBAL TECHNICAL TRAINING ........................................................................................................................10 15.2 CUSTOMER TRAINING.......................................................................................................................................10

16.0 SKILL MANAGEMENT SYSTEM STRATEGY .........................................................................................10

17.0 WARRANTY AND POST WARRANTY SUPPORT....................................................................................11 17.1 WARRANTY AND MAINTENANCE INFORMATION: .............................................................................................11

18.0 REFERENCE DOCUMENTATION...............................................................................................................11

19.0 WHITE PAPERS AND OTHER RESOURCES ............................................................................................11

20.0 TROUBLESHOOTING AND GETTING HELP...........................................................................................11

21.0 KEY WORD LISTING AND LEGEND OF NEW TERMS .........................................................................11

22.0 PRODUCT AVAILABILITY AND END OF SUPPORT DATES ...............................................................12 22.1 CURRENT PRODUCT EOSL AND EXTENDED SUPPORT INFORMATION ...............................................................12

23.0 APPROVALS.....................................................................................................................................................12

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UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 3 of 12

1.0 Introduction This Product Support Bulletin (PSB) provides Unisphere Remote Version 3.0.0 product release information.

2.0 Applicability This PSB is EMC® confidential and is intended for EMC Global Services personnel and Authorized Service Providers only. The information in this PSB applies to Unisphere Remote Version 3.0.0.

3.0 General Availability Date The General Availability (GA) date for the Unisphere Remote Version 3.0.0 was 08/30/2013.

4.0 Global Services Program Manager Scott Mowbray EMC Corporation scott.mowbray@emc.com

5.0 Product Description

5.1 Overview Unisphere Remote is a vApp that enables administrators to remotely monitor the health and capacity of multiple VNX™ and VNXe™ systems. The Unisphere Remote server runs within a VMware virtual environment that includes a vCenter server and at least one ESX/ESXi server. The Unisphere Remote server obtains aggregated status, alert, capacity, and performance information from all systems added to the Unisphere Remote interface. Unisphere Remote uses the VNX domain feature to add VNX systems.

Unisphere Remote enables users to:

• Monitor hundreds of VNX and VNXe systems from a single interface.

If you turn on performance metrics collection, the actual number of systems Unisphere Remote can monitor depends on the size and complexity of your storage configurations.

• View aggregated alerts, system state, metrics storage, disk capacity, storage usage, and performance data for multiple systems.

• Organize logical views of systems based on user-defined tags such as location, type, or department.

• Launch Unisphere in context to manage individual VNX and VNXe systems.

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UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 4 of 12

5.2 New Features • Hosts view to identify and display information on the hosts using VNX and VNXe storage.

• Cache Cards view to identify and display information on the host cache available in monitored hosts and how it correlates to VNX and VNXe storage.

• Ability to add and delete a connection to an XtremSW Management Center server to get consolidated data about multiple cache cards.

• Ability to launch the XtremSW Management Center GUI to manage cache cards.

• Storage view to identify and display information on the VNX and VNXe storage resources used by hosts.

• VNX storage resource types include file systems, LUNs, and storage pools. VNXe storage resource types include Microsoft Exchange, Microsoft Hyper-V, VMWare, shared folders, generic iSCSI storage, and storage pools.

• Capacity view to display expanded storage capacity information.

• Performance view to display key performance indicator metrics for monitored storage derived from a centralized database that stores current and long-term performance statistics.

• Additional dashboard views of the space available on systems and pools.

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UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 5 of 12

5.3 Diagram

Figure 1: Components of a Unisphere Remote environment

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UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 6 of 12

6.0 Hardware and Software Requirements

Table 1. Hardware and Software Requirements Storage System Required Software

VNXe VNXe operating environment 2.2 or later

VNX Block OE 5.31.000.5.502 and File 7.0.35.3 or later

6.1 Operating System Requirements Please refer to the EMC® Unisphere Remote Version 3.0.0 Release Notes (P/N 300-013-862 REV 04) for a detailed description of the environment and system requirements.

6.2 Enginuity or Device Firmware Requirements Not applicable.

6.3 Other EMC Product Requirements Not applicable.

6.4 Third Party Software Requirements Refer to the EMC® Unisphere Remote Version 3.0.0 Release Notes (P/N 300-013-862 REV 04) for a detailed description of the environment and system requirements.

• Unisphere Remote requires one of the following web browsers: o Microsoft Internet Explorer® 7.0 or later o Mozilla® Firefox® 3.0 or later o Google® Chrome® 7.0 or later

• Unisphere Remote requires Adobe Flash Player 10 or later • Access to a VMware server running vCenter 4.0 or later and a vCenter Server • At least one 64-bit ESX server 4.0 or later that meets the following requirements:

Table 2. Configuration Requirements Component Base Configuration Recommended

Configuration CPU 2 4

Memory 4 GB >8 GB Network Interfaces 1 1

Storage 20 GB >40 GB

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UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 7 of 12

• If metrics collection is enabled, the ESX server must meet the following requirements:

Table 3. Metrics Collection Requirements Small Medium Large

Systems (VNX) 10 25 50 Systems (VNXe) 75 150 300

Storage resources (LUNs, file systems, applications)

10000 25000 50000

Disks 5000 10000 20000 vCPU 2 4 8

Memory (GB) 4 6 8 Recommended storage size (GB) 25 65 120

7.0 Model Numbers

Table 4. Model Numbers Model Number PSNT/TLA Number Description

n/a 453-006-021 Unisphere Remote

8.0 Parts and Logistical Information Not applicable

9.0 Upgrade Strategy Unisphere Remote Version 3.0.0 is customer installable and upgradeable.

Refer to the EMC Unisphere Remote 3.0.0 Installation Guide (P/N 300-013-602 REV 03) for a detailed description of the installation procedure.

9.1 Software Upgrade Requirements Upgrades from versions 1.0 and 2.0 to version 3.0 are supported directly.

9.2 Hardware Upgrade Requirements Not applicable.

9.3 OE Code Upgrade Considerations Not applicable.

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UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 8 of 12

10.0 Hardware and Operating System Requirements Please refer to the EMC® Unisphere Remote Version 3.0.0 Release Notes (P/N 300-013-862 REV 04) for a detailed description of the environment and system requirements.

10.1 Operating Environment Release History

Table 5. Release Software History Code Version GA Date Factory Cut-in Date 605 Part Number

V 1.0 March 16, 2012 n/a n/a V 1.0 SP1 May 2, 2012 n/a n/a

V 2.0 November 20, 2012 n/a n/a V 3.0 August 30, 2013 n/a n/a

10.2 Supported Software Components Refer to the EMC® Unisphere Remote Version 3.0.0 Release Notes (P/N 300-013-862 REV 04) for a detailed description of the environment and system requirements.

11.0 Installation Strategy Unisphere Remote Version 3.0.0 is a customer installable software vApp available for free from EMC Online Support (http://support.emc.com).

Refer to the EMC Unisphere Remote 3.0.0 Installation Guide (P/N 300-013-602 REV 03) for a detailed description of the installation procedure.

11.1 Field Process for Installations Not applicable.

11.2 Professional Services Offerings

EMC Accelerate – Unisphere Management Deployment PS-PKG-IMMGTU

The EMC® Accelerate – Unisphere® Management Deployment provides a service to install and initially configure Unisphere software and then provide a functional overview of the features of the software to the customer. This service can cover any or all of the following software: Unisphere Quality of Service Manager, Unisphere Analyzer, and/or Unisphere Remote.

The software is deployed in an existing customer’s Unified Storage environment. This service does not cover the full implementation of the Unisphere software packages listed. It only covers installation, initial configuration, and functional overview of the software features.

The Functional Overview is intended to educate the customer on the usefulness of the software features and to create interest in deploying them further into their environment.

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UNIR-PSB-02 Unisphere Remote Version 3.0.0 GA Date: August 30, 2013 PSB Template #: CS-000-02 Revision: 01 Page 9 of 12

You must combine this service with one of the following:

• Unified installation and implementation bundle EMC Accelerate - VNX Block Deployment (PS-PKG-LBED)

• EMC Accelerate - VNX Enhanced Block Deployment (PS-PKG-MRBDE) • EMC Accelerate - VNX Deployment (PS-PKG-MRUD) or EMC Accelerate - VNX Enhanced

Unified Deployment (PS-PKG-MRUDE) To provide improved customer value, based on their needs and additional business requirements:

• This service cannot be sold by itself.

• This service can be used for legacy systems including Celerra®, VNX, and VNXe®. The legacy VNX arrays covered are:VNX5300, 5500, 5700, and 7500 arrays.

12.0 Support Strategy Unisphere Remote Version 3.0.0 is a vApp and is offered as a free download from EMC’s Online Support web site, http://support.emc.com, As such, no maintenance services are available and requests for support will be handled on a best-effort basis.

12.1 EMC Support Matrix (ESM) Refer to the EMC® Unisphere Remote Version 3.0.0 Release Notes (P/N 300-013-862 REV 04) for a detailed description of the environment and system requirements.

12.2 EMC Remote Connection Strategy Not applicable.

12.3 Customer Service Engineers Responsibilities Not applicable.

13.0 Partner Strategy Not applicable.

13.1 Partner Installation/Implementation Strategy Not applicable.

14.0 Software Download Information Software downloads for this product can be obtained from the Support by Product page for this product on the EMC Online Support site: To access and download this software, go to http://support.emc.com and select Support By Product. In the “Find a Product” field, search for “Unisphere Remote”. When the product page loads, select Downloads to access the available software downloads for this product.

Refer to the 19.0 Reference Documentation section for instructions on how to access the available documentation for this product.

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15.0 Training Strategy Training: http://education.emc.com

Below are the course details on the training available for this product release.

COURSE TITLE: Unisphere Remote 3.0 Technical Differences

• Description: This course covers the enhancements and technical differences for Unisphere Remote 3.0. For administrators, the content covers the visibility into hosts connected to monitored storage systems for aggregated storage usage, configuration, and storage resource types. Additional enhancements covered are the host XtremSW Management Center Integration capabilities and performance, capacities, and utilization charts. The course also provides detailed steps for the creation and configuration of the centralized database for storing current and historical performance and utilization data.

• Target Audience: This course is intended for those who are responsible for designing, installing, configuring, implementing, and/or troubleshooting Unisphere Remote 3.0.

• Delivery Type: eLearning

• Duration: 30 Minutes

• Registration: https://education.emc.com/index_login.htm?id=684079916

In addition to the links above, this training will be available from the Technical Training for New Product Launches website within 5 business days post GA: http://edu.corp.emc.com/gs/programs/npl.aspx

15.1 Global Technical Training Global Services Training Course descriptions and learning paths are found at: https://education.emc.com

15.2 Customer Training Customer training information can be found on the Training and Certification page of the EMC Online Support portal: https://www.emc.com/support/training-and-certification/index.htm

16.0 Skill Management System Strategy After training, technical staff must submit an incremental skills assessment including a comment to record the product version for which they are trained and also to indicate any change in proficiency. Click here to start: EMC Skills Management.

Table 6. Skills Management Job Function SABA Role Skill

TSE GS: Core Skills (GTS)

GS: Applications (GTS) Unisphere Remote Troubleshooting

VNX, VNXe Installation, Configuration and Troubleshooting

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17.0 Warranty and Post Warranty Support Unisphere Remote Version 3.0.0 is a vApp and is offered as a free download from the EMC Online Support web site (http://support.emc.com). As such, no maintenance services are available and requests for support will be handled on a best-effort basis.

17.1 Warranty and Maintenance Information: Software Warranty: http://www.emc.com/collateral/software/warranty-maintenance/h4275-emc-software-warranty.pdf

Severity Levels:

• Severity 1 – Critical: Severe problem preventing customer or workgroup from performing critical business functions.

• Severity 2 – High: Customer or workgroup able to perform job function, but performance of job function degraded or severely limited.

• Severity 3 – Medium: Customer or workgroup performance of job function is largely unaffected. • Severity 4 – Request: Minimal system impact; includes feature requests and other non-critical

questions.

18.0 Reference Documentation The documentation for this product, including detailed installation and upgrade instructions, can be found by accessing the Support by Product page on the EMC Online Support site: To access this documentation, go to http://support.emc.com and select Support By Product. In the “Find a Product” field, search for “Unisphere Remote”. When the product page loads, select Documentation and download the product documentation you require.

Refer to the preceding 15.0 Software Download Information section for instructions on how to access the available software downloads for this product.

19.0 White Papers and Other Resources White papers and other resources are available from the EMC Online Support web site at the following URL: https://support.emc.com/products/28224_Unisphere-Remote

20.0 Troubleshooting and Getting Help Additional information regarding this product release is available from the EMC Online Support web site: https://support.emc.com/products/28224_Unisphere-Remote

21.0 Key Word Listing and Legend of New Terms Not applicable.

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22.0 Product Availability and End of Support Dates With the release of Unisphere Remote Version 3.0.0, EMC is announcing the schedule on which support and maintenance for some older releases of Unisphere Remote will be terminated, so that EMC can focus development efforts on the current technology.

22.1 Current Product EOSL and Extended Support Information Current Product EOSL and Extended Support availability information can be found in the “Service Life” section of the EMC Online Support product page for this product: https://support.emc.com/products/28224_Unisphere-Remote

23.0 Approvals Approved PSBs are available for reference in the Service Planning eRoom.

PSBs are approved by the PST. Each affected organization has empowered their representatives to approve PSBs on their behalf. PST members are expected socialize the PSB with their management prior to approval.

Turnaround for PSB approvals should be no longer than three business days.

PSB approvals are obtained by email and copied into the final PSB document or by the eRoom voting function.