Do Not Call...The Data Book The National Do Not Call Registry Data Book contains statistical data...
Transcript of Do Not Call...The Data Book The National Do Not Call Registry Data Book contains statistical data...
Do NotCall
DATA BOOK 2019
Federal Trade CommissionOctober 2019
Table of Contents
The National Do Not Call Registry
The Data Book
Inside the numbers
Who is using the Do Not Call Registry
Complaint Figures by Year Complaint
Figures for FY 2019
State Rankings
Registration and Complaint Figures by State
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
The National Do Not Call Registry Data Book
The National Do Not Call Registry
The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they don’t want to receive most telemarketing sales calls. Robocalls that are sales calls are illegal whether a number is on the Registry or not, unless the caller has written permission from a consumer.
Since its inception in 2003, the Registry has continued to grow. As of September 30, 2019, there were 239 million active registrations. Consumers can register multiple phone numbers on the Registry by registering online at donotcall.gov or calling a toll‐free number (888‐382‐1222) from the telephone numbers they wish to register. Telemarketers and sellers must remove numbers added to the Registry from their call lists at least every 31 days. Organizations can access the Registry at telemarketing.donotcall.gov.
If a company violates the Do Not Call rules, consumers can report the call to the Federal Trade Commission (FTC) online at donotcall.gov or by calling the toll free number. Law enforcement officials review these complaints, as well as consumer registration and telemarketer access information, through the Consumer Sentinel Network, a secure online database maintained by the FTC. For more information about Sentinel, visit ftc.gov/sentinel. Law enforcement personnel may join Sentinel at register.consumersentinel.gov.
The National Do Not Call Registry Data Book
The Data Book
The National Do Not Call Registry Data Book contains statistical data about phone numbers on the Registry, telemarketers and sellers accessing phone numbers on the Registry, and complaints consumers submit to the FTC about telemarketers allegedly violating the Do Not Call rules. The FTC monitors the data for accuracy and occasionally makes modifications to address potential problems. Statistical data on complaints is based on unverified complaints reported by consumers, not on a consumer survey.
Inside the numbers
• When we report the total number of DNC complaints, we break it down to show how many were robocalls and how many came from live callers. With a few exceptions, telemarketing robocalls are illegal, whether or not a number is on the Do Not Call Registry. As always, when it’s a live caller, we verify that the consumer’s telephone number was registered on the DNC database before we take the complaint.
• Our online complaint form asks for the topic of the call.o Consumers can choose to report specific topics, such as reducing debt, vacation &
timeshares, and several other categories. Not everyone who files a complaint reports a topic.
o The Data Book does not include statistics where a consumer chose “Other,” or topics less likely to violate the Do Not Call Rules, such as debt collection, political, or charitable calls.
• The Data Book includes a state‐by‐state analysis of DNC complaints. This is how we identify a consumer’s state:
o If consumers report their state, we use the state they report.o If consumers do not report their state, we use their area code.o The state‐by‐state analysis also includes the top 10 topics consumers reported.
• The underlying data in the report is available on our open government site where we post our daily complaint data at: www.ftc.gov/data.
• States are ranked based on the number of registrations or complaints per 100,000 population. Complaint figures include the total number of FY 2019 complaints submitted to the FTC. Population estimates are based on 2018 U.S. Census population estimates (Annual Estimates of the Resident Population: April 1, 2010 to July 1, 2018).
• For the purposes of this report, “active registrations” are those registrations consumers have placed on the Registry that have not been subsequently deleted by the consumer or removed by the FTC. The FTC removes numbers that have been disconnected and reassigned.
2015 2016 2017 2018 2019
5 or Fewer Area Codes
Organizaons Who Paid
Exempt Organizaons
Total 15,080
541
2,014
12,525
17,728
520
2,163
15,045
18,338
543
2,259
15,536
20,490
503
2,353
17,634
23,098
521
2,502
20,075
Organizaons Accessing the Registry by Fiscal Year
FY 2019Naonal Do Not Call RegistryWho is using the Do Not Call Registry
2015 2016 2017 2018 2019222M
224M
226M
228M
230M
232M
234M
236M
238M
240M239,472,857
235,302,818
229,816,164
226,001,288
222,841,544
Acve Registraons by Fiscal Year
Telemarketers and sellers can access up to five area codes on the Registry for free. To access more than five area codes, they must pay a fee. Organizaons that are not selling goodsor services are "exempt" and can access numbers on the Registry for free. This includes organizaons asking for charitable contribuons, raising money for polical purposes, orconducng surveys. It also includes organizaons calling only people they have an established business relaonship with or who have given the organizaon wrien permission to call.
"Acve Registraons" reflect the total number of phone numbers registered on the Naonal Do Not Call Registry for each fiscal year as of September 30, 2019.
FY 2019Naonal Do Not Call RegistryComplaint Figures by Year
2015 2016 2017 2018 20190M
1M
2M
3M
4M
5M
6M
7M
3,786,7713,790,602
4,501,954
3,401,597
2,125,933
1,546,234
1,894,308
2,563,037
1,854,679
1,388,453
3,578,658
5,340,178
7,157,313
5,780,141
5,422,298
Complaints by Call Type and Fiscal YearLive Caller
Robocall
The total includes complaints about robocalls, complaints about live callers, and complaints where the call type was not reported. The number of calls where a call type was notreported is relavely small every year. The data is available at c.gov/data.
FY 2019Naonal Do Not Call RegistryComplaint Figures for the Year
Imposters
Medical & prescripons
Reducing debt
Computer & technical support
Warranes & protecon plans
Vacaon & meshares
Energy, solar, & ulies
Work from home
Home improvement & cleaning
Loeries, prizes & sweepstakes
Home security & alarms 6,530
8,755
21,570
9,643
26,336
16,728
25,977
25,324
18,077
19,158
21,115
45,984
37,327
53,679
96,759
109,325
410,475
420,130
493,085
61,176
79,213
81,416
FY 2019 Complaints by Topic*Live Caller
Robocall
Call Type Not Reported89,293
Live Caller1,546,234
Robocall3,786,771
FY 2019 Complaints by Call Type
October November December January February March April May June July August September0K
100K
200K
300K
400K
500K
600K
318,402358,593
324,995285,067
320,036355,879
393,561356,753
88,784
259,675315,182
409,844
117,924
130,379
132,507
116,916
134,773
143,684
157,909
151,936
39,537
113,163
139,051
168,455
587,776
462,351
379,360
130,674
517,367
561,048
508,774
462,432
408,554
464,612
496,173
443,177
FY 2019 Complaints by Month
The total includes complaints about robocalls, complaints about live callers, and complaints where the call type was not reported. The number of calls where a call type was notreported is relavely small every month. The full data, as well as complaints reporng that the consumer asked the enty to stop calling, is available at c.gov/data. Between December28, 2018 and January 26, 2019, the complaint intake portals were unavailable due to the government shutdown.
*Not everyone who files a complaint reports a topic.
Blank Consumer State Acve Registraons Acve Registraons p..District of ColumbiaPuerto Rico 12,788
93,178408,582654,532
FY 2019Naonal Do Not Call RegistryRegistraons by State
The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of acve registraons per 100,000 populaon. Acveregistraons include all phone numbers on the Naonal Do Not Call Registry as of September 30, 2019. Populaon esmates are based on 2018 U.S. Census populaon esmates.
MO
NM
MN
MD
WA
WV
MAWY
ME
MT
MS
OH
NH
ND
NV
GA
OR
CO
OK NC
VA
WI
NE
TN
NY
UT
AR
CA
MI
DE
PA
SD VT
AZ
KY
TX
AL
LA
SC
KS
NJIN
FL
ID
IARI
IL
© 2019 Mapbox © OpenStreetMap
State Rankings for Naonal Do Not Call Registry Registraons per 100K Populaon
AK
© Mapbox © OSM
HI
© Mapbox © OSM
PR
© Mapbox © OSM
Rank Consumer State Acve RegistraonsAcve Registraonsper 100K Populaon
1 New Hampshire2 Conneccut3 Massachuses4 Maine5 New Jersey6 Kansas7 Vermont8 Wyoming9 Wisconsin10 Pennsylvania11 Michigan12 Iowa13 Colorado14 Ohio15 Nebraska16 Illinois17 Minnesota18 Delaware19 Maryland20 Rhode Island21 Montana22 Kentucky23 New Mexico24 Virginia25 South Dakota26 New York
93,3391,266,10191,6593,274,67286,2695,954,38285,4661,143,87784,6787,543,58784,1242,449,28383,632523,78483,207480,71683,0504,828,15482,80910,605,37582,7858,275,16381,6502,577,00181,2194,625,86481,0449,473,56980,7611,558,09480,72710,285,48379,7574,475,30279,714770,96979,4974,803,79479,320838,66078,722836,26378,1813,493,45776,6391,605,92575,7386,451,12074,835660,22174,58514,575,599
Rank Consumer State Acve RegistraonsAcve Registraonsper 100K Populaon
27 Oregon28 Tennessee29 Alabama30 North Dakota31 West Virginia32 Florida33 Washington34 Oklahoma35 Arkansas36 Georgia37 Idaho38 Missouri39 North Carolina40 California41 Nevada42 Arizona43 Indiana44 Utah45 Louisiana46 South Carolina47 Hawaii48 Mississippi49 Texas50 Alaska
74,4873,121,55773,1674,953,43372,6933,553,16172,661552,28372,3711,306,89671,55415,240,58771,1795,363,73671,0452,801,35670,4482,123,18070,4447,410,33770,4001,234,97069,0844,232,39268,9017,154,38067,97126,887,34767,8312,058,26666,9294,799,88965,5304,385,21364,7442,046,62363,7402,970,25463,2993,218,19958,173826,34057,6031,720,33856,71416,278,00951,873382,534
Blank Consumer State Complaints Complaints per 100K ..District of ColumbiaPuerto Rico 46
2,2771,47515,992
MO
NM
MN
MD
WA
WV
MAWY
ME
MT
MS
OH
NH
ND
NV
GA
OR
CO
OK NC
VA
WI
NE
TN
NY
UT
AR
CA
MI
DE
PA
SD VT
AZ
KY
TX
AL
LA
SC
KS
NJIN
FL
ID
IARI
IL
© 2019 Mapbox © OpenStreetMap
State Rankings for Naonal Do Not Call Registry Complaints per 100K Populaon
The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of complaints per 100,000 populaon. Complaintsinclude the total number of FY 2019 complaints submied to the FTC. Populaon esmates are based on 2018 U.S. Census populaon esmates.
FY 2019Naonal Do Not Call RegistryComplaints by State
HI
© Mapbox © OSM
AK
© Mapbox © OSM
PR
© Mapbox © OSM
Rank Consumer State ComplaintsComplaints per 100K
Populaon1 Colorado2 Oregon3 Arizona4 New Jersey5 Nevada6 Maryland7 Delaware8 Virginia9 Conneccut10 New Hampshire11 Idaho12 Pennsylvania13 Illinois14 Ohio15 Michigan16 Utah17 Washington18 Massachuses19 Florida20 Kansas21 California22 Wyoming23 Tennessee24 Montana25 Nebraska26 New York
2,294130,6402,22793,3082,211158,5492,188194,9272,18666,3192,157130,3392,13420,6402,098178,7172,09174,7192,04427,7301,96434,4521,885241,3971,840234,4011,838214,8631,767176,5961,75355,4261,683126,8601,670115,2361,664354,3151,65448,1591,648652,0241,6379,4581,627110,1231,62417,2501,60630,9791,602313,127
Rank Consumer State ComplaintsComplaints per 100K
Populaon27 Vermont28 Rhode Island29 New Mexico30 North Carolina31 Wisconsin32 Georgia33 Texas34 Minnesota35 Iowa36 South Carolina37 Alabama38 Maine39 West Virginia40 Kentucky41 South Dakota42 Louisiana43 Oklahoma44 Arkansas45 Hawaii46 Missouri47 Indiana48 North Dakota49 Mississippi50 Alaska
1,59710,0041,59516,8671,56932,8721,549160,8421,51888,2721,469154,4911,462419,7241,44581,0671,42644,9931,40071,1651,38267,5591,35418,1211,31323,7141,29657,9131,27011,2001,21756,6931,20347,4421,20036,1641,17816,7361,09867,25396164,3059267,03987926,2415814,287
2015 2016 2017 2018 2019
0K
50K
100K
67,55979,928
66,804
107,991
46,251
Complaints by Fiscal Year
Imposters
Medical & prescripons
Reducing debt
Warranes & protecon plans
Computer & technical support
Work from home
Home security & alarms
Vacaon & meshares
Loeries, prizes & sweepstakes
Home improvement & cleaning
7,817
7,041
6,582
1,946
1,363
877
692
520
353
182
Complaints by Topic*
Live Caller18,002
Robocall48,163
Call Type Not Reported1,394
Complaints by Call Type
AlabamaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M1M
2M
3M 3,393,619 3,487,166 3,553,1613,331,9853,283,842
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 67,559 (#37 naonally, per 100K populaon)
State Totals
Acve Registraons: 3,553,161 (#29 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
2K
4K
3,041
4,2874,064
2,121 2,114
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Home security & alarms
Energy, solar, & ulies
794
536
313
144
105
68
55
54
14
13
Complaints by Topic*
Live Caller1,062
Robocall3,198
Call Type Not Reported27
Complaints by Call Type
AlaskaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 2019
100K
200K
300K400K
366,837 382,534375,719362,861358,716
Acve Registraons by Fiscal Year
Complaints: 4,287 (#50 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by Borough or Census Area
Acve Registraons: 382,534 (#50 naonally, per 100K populaon)
2015 2016 2017 2018 2019
50K
100K
150K134,200
94,115
158,549166,589169,695
Complaints by Fiscal Year
Imposters
Medical & prescripons
Reducing debt
Computer & technical support
Warranes & protecon plans
Vacaon & meshares
Work from home
Energy, solar, & ulies
Loeries, prizes & sweepstakes
Home improvement & cleaning
18,679
16,271
13,380
4,647
3,996
2,480
2,087
1,324
792
742
Complaints by Topic*
Live Caller42,487
Robocall114,509
Call Type Not Reported1,553
Complaints by Call Type
ArizonaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M 4,596,446 4,710,641 4,799,8894,520,3224,464,376
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 158,549 (#3 naonally, per 100K populaon)
State Totals
Acve Registraons: 4,799,889 (#42 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K20K
40K
60K
42,86543,545
61,696
36,16429,311
Complaints by Fiscal Year
Reducing debt
Imposters
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Work from home
Vacaon & meshares
Home security & alarms
Loeries, prizes & sweepstakes
Home improvement & cleaning
4,386
3,577
2,540
1,084
1,054
433
326
197
181
73
Complaints by Topic*
Live Caller10,145
Robocall25,636
Call Type Not Reported383
Complaints by Call Type
ArkansasFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
1M
2M2,031,9211,989,596 2,087,259 2,123,1801,957,045
Acve Registraons by Fiscal Year
Complaints: 36,164 (#44 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 2,123,180 (#35 naonally, per 100K populaon)
2015 2016 2017 2018 2019
200K400K600K800K
739,341 747,827652,024
543,089
824,627
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Home improvement & cleaning
Vacaon & meshares
Energy, solar, & ulies
Work from home
Loeries, prizes & sweepstakes
Warranes & protecon plans
99,302
50,270
39,682
16,906
13,659
13,065
10,496
6,553
4,500
4,281
Complaints by Topic*
Live Caller183,139
Robocall462,452
Call Type Not Reported6,433
Complaints by Call Type
CaliforniaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
10M
20M25,926,903 26,447,42525,548,739 26,887,34725,201,182
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 652,024 (#21 naonally, per 100K populaon)
State Totals
Acve Registraons: 26,887,347 (#40 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K50K
100K
150K129,600
77,012103,228
130,640143,108
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Warranes & protecon plans
Computer & technical support
Vacaon & meshares
Home improvement & cleaning
Work from home
Energy, solar, & ulies
Loeries, prizes & sweepstakes
15,392
13,191
12,356
3,608
3,502
2,170
1,741
1,522
720
672
Complaints by Topic*
Live Caller33,095
Robocall96,015
Call Type Not Reported1,530
Complaints by Call Type
ColoradoFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M 4,444,187 4,625,8644,543,1124,385,7994,341,567
Acve Registraons by Fiscal Year
Complaints: 130,640 (#1 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 4,625,864 (#13 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
50K
100K
76,841 74,71952,590
83,34394,425
Complaints by Fiscal Year
Reducing debt
Imposters
Medical & prescripons
Computer & technical support
Energy, solar, & ulies
Warranes & protecon plans
Home improvement & cleaning
Vacaon & meshares
Work from home
Home security & alarms
6,610
6,414
6,080
2,009
1,627
1,151
999
611
596
373
Complaints by Topic*
Live Caller20,721
Robocall52,612
Call Type Not Reported1,386
Complaints by Call Type
ConneccutFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M1M
2M
3M 3,183,068 3,234,5353,121,356 3,274,6723,087,422
Acve Registraons by Fiscal Year
Complaints: 74,719 (#9 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 3,274,672 (#2 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
10K
20K20,64019,724 18,806
27,689
14,454
Complaints by Fiscal Year
Reducing debt
Imposters
Medical & prescripons
Warranes & protecon plans
Computer & technical support
Vacaon & meshares
Work from home
Energy, solar, & ulies
Home security & alarms
Home improvement & cleaning
1,679
1,674
1,605
493
477
252
177
114
100
87
Complaints by Topic*
Live Caller6,571
Robocall13,836
Call Type Not Reported233
Complaints by Call Type
DelawareFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 2019
200K
400K
600K800K
746,072734,565 760,637 770,969725,325
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 20,640 (#7 naonally, per 100K populaon)
State Totals
Acve Registraons: 770,969 (#18 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
10K
20K
17,135 15,99218,298
8,612
24,301
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Work from home
Energy, solar, & ulies
Home improvement & cleaning
Vacaon & meshares
Home security & alarms
2,681
1,434
1,296
337
201
191
176
158
141
87
Complaints by Topic*
Live Caller4,230
Robocall11,664
Call Type Not Reported98
Complaints by Call Type
District of ColumbiaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
200K
400K
600K620,154 638,132605,725 654,532
593,057
Acve Registraons by Fiscal Year
Complaints: 15,992 (Not Ranked)
District of Columbia Totals
Acve Registraons: 654,532 (Not Ranked)
© 2019 Mapbox © OpenStreetMap
Complaints by Ward
2015 2016 2017 2018 2019
0K200K
400K
600K
385,480 427,404354,315
587,999
245,482
Complaints by Fiscal Year
Imposters
Medical & prescripons
Reducing debt
Computer & technical support
Warranes & protecon plans
Energy, solar, & ulies
Vacaon & meshares
Work from home
Home improvement & cleaning
Home security & alarms
35,898
33,935
30,600
9,807
8,121
5,597
3,383
2,777
2,613
2,289
Complaints by Topic*
Live Caller107,207
Robocall242,621
Call Type Not Reported4,487
Complaints by Call Type
FloridaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
5M
10M
15M14,605,866 14,956,428 15,240,58714,389,44914,191,230
Acve Registraons by Fiscal Year
Complaints: 354,315 (#19 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 15,240,587 (#32 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
100K
200K
168,469 172,635 154,491
242,239
99,316
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Home security & alarms
Home improvement & cleaning
Loeries, prizes & sweepstakes
20,698
13,959
13,496
5,142
2,908
1,934
1,748
1,701
1,045
666
Complaints by Topic*
Live Caller43,139
Robocall109,351
Call Type Not Reported2,001
Complaints by Call Type
GeorgiaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M2M
4M
6M 7,095,1596,972,018 7,278,613 7,410,3376,869,990
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 154,491 (#32 naonally, per 100K populaon)
State Totals
Acve Registraons: 7,410,337 (#36 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
10K
20K
16,05313,079
16,736
8,469
19,698
Complaints by Fiscal Year
Imposters
Reducing debt
Warranes & protecon plans
Medical & prescripons
Computer & technical support
Work from home
Energy, solar, & ulies
Loeries, prizes & sweepstakes
Vacaon & meshares
Home security & alarms
2,197
1,030
686
610
462
230
148
142
123
37
Complaints by Topic*
Live Caller5,732
Robocall10,657
Call Type Not Reported347
Complaints by Call Type
HawaiiFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 2019
200K
400K
600K
800K781,815 826,340770,366 810,079760,824
Acve Registraons by Fiscal Year
Complaints: 16,736 (#45 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 826,340 (#47 naonally, per 100K populaon)
2015 2016 2017 2018 2019
10K
20K
30K31,524
26,69420,274
33,156 34,452
Complaints by Fiscal Year
Imposters
Medical & prescripons
Reducing debt
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Home security & alarms
Loeries, prizes & sweepstakes
Energy, solar, & ulies
4,766
4,003
3,303
997
900
419
399
172
157
136
Complaints by Topic*
Live Caller7,931
Robocall26,112
Call Type Not Reported409
Complaints by Call Type
IdahoFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
500K
1000K 1,171,358 1,204,354 1,234,9701,146,6231,129,605
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 34,452 (#11 naonally, per 100K populaon)
State Totals
Acve Registraons: 1,234,970 (#37 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K100K
200K
300K
252,935 234,401181,574
270,848 295,210
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Energy, solar, & ulies
Home improvement & cleaning
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
23,803
20,130
12,934
6,098
4,793
3,358
3,328
2,411
1,717
832
Complaints by Topic*
Live Caller73,255
Robocall156,095
Call Type Not Reported5,051
Complaints by Call Type
IllinoisFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
5M
10M9,960,6639,829,741 10,144,460 10,285,4839,707,760
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 234,401 (#13 naonally, per 100K populaon)
State Totals
Acve Registraons: 10,285,483 (#16 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
50K
100K
64,676 64,30564,222
114,229
31,006
Complaints by Fiscal Year
Imposters
Medical & prescripons
Reducing debt
Computer & technical support
Warranes & protecon plans
Vacaon & meshares
Work from home
Loeries, prizes & sweepstakes
Home improvement & cleaning
Home security & alarms
6,774
6,480
6,044
1,464
1,410
729
621
348
216
187
Complaints by Topic*
Live Caller17,437
Robocall45,944
Call Type Not Reported924
Complaints by Call Type
IndianaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M 4,169,999 4,295,7254,025,068 4,385,2133,944,861
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 64,305 (#47 naonally, per 100K populaon)
State Totals
Acve Registraons: 4,385,213 (#43 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K20K
40K
60K
44,99340,23937,342
63,481
27,542
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Home improvement & cleaning
Home security & alarms
5,692
4,681
4,585
1,358
1,212
393
390
197
100
84
Complaints by Topic*
Live Caller12,120
Robocall32,026
Call Type Not Reported847
Complaints by Call Type
IowaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
1M
2M 2,490,336 2,541,946 2,577,0012,450,8932,427,757
Acve Registraons by Fiscal Year
Complaints: 44,993 (#35 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 2,577,001 (#12 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
20K
40K 44,79241,766
27,251
48,15955,204
Complaints by Fiscal Year
Medical & prescripons
Reducing debt
Imposters
Computer & technical support
Warranes & protecon plans
Vacaon & meshares
Work from home
Loeries, prizes & sweepstakes
Home security & alarms
Energy, solar, & ulies
5,851
5,076
5,023
1,266
1,173
549
442
245
158
132
Complaints by Topic*
Live Caller14,057
Robocall33,528
Call Type Not Reported574
Complaints by Call Type
KansasFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
1M
2M 2,359,523 2,410,796 2,449,2832,323,5222,295,050
Acve Registraons by Fiscal Year
Complaints: 48,159 (#20 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 2,449,283 (#6 naonally, per 100K populaon)
2015 2016 2017 2018 2019
20K
40K
60K
52,370 57,890 57,913
32,618
72,110
Complaints by Fiscal Year
Medical & prescripons
Reducing debt
Imposters
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Home security & alarms
Loeries, prizes & sweepstakes
Home improvement & cleaning
6,345
5,666
4,918
1,559
1,148
497
485
423
276
95
Complaints by Topic*
Live Caller17,563
Robocall38,051
Call Type Not Reported2,299
Complaints by Call Type
KentuckyFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M1M
2M
3M 3,329,3933,279,331 3,493,4573,425,5263,230,335
Acve Registraons by Fiscal Year
Complaints: 57,913 (#40 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 3,493,457 (#22 naonally, per 100K populaon)
2015 2016 2017 2018 2019
20K40K60K80K
56,69359,189
86,266
42,40730,823
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Home security & alarms
Loeries, prizes & sweepstakes
Energy, solar, & ulies
6,886
6,295
5,631
1,768
1,090
583
564
299
237
179
Complaints by Topic*
Live Caller16,111
Robocall39,686
Call Type Not Reported896
Complaints by Call Type
LouisianaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
1M
2M
3M2,824,750 2,907,686 2,970,2542,766,1852,729,396
Acve Registraons by Fiscal Year
Complaints: 56,693 (#42 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by Parish
Acve Registraons: 2,970,254 (#45 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K10K
20K
30K
18,12120,020
29,495
15,86311,345
Complaints by Fiscal Year
Reducing debt
Imposters
Medical & prescripons
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Home security & alarms
Energy, solar, & ulies
2,349
1,686
1,666
533
510
195
183
101
49
46
Complaints by Topic*
Live Caller5,016
Robocall12,758
Call Type Not Reported347
Complaints by Call Type
MaineFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
500K
1000K 1,092,143 1,121,496 1,143,8771,066,5111,050,374
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 18,121 (#38 naonally, per 100K populaon)
State Totals
Acve Registraons: 1,143,877 (#4 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K50K
100K
150K
126,462 127,115 130,339
91,695
150,311
Complaints by Fiscal Year
Reducing debt
Imposters
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Energy, solar, & ulies
Home improvement & cleaning
Vacaon & meshares
Work from home
Loeries, prizes & sweepstakes
12,833
12,742
9,918
2,360
2,102
1,752
1,580
1,553
1,120
620
Complaints by Topic*
Live Caller39,355
Robocall88,650
Call Type Not Reported2,334
Complaints by Call Type
MarylandFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M 4,654,404 4,737,6934,593,602 4,803,7944,543,895
Acve Registraons by Fiscal Year
Complaints: 130,339 (#6 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 4,803,794 (#19 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K50K
100K
150K
119,103 115,236136,110
156,001
99,025
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Energy, solar, & ulies
Computer & technical support
Warranes & protecon plans
Home improvement & cleaning
Vacaon & meshares
Work from home
Loeries, prizes & sweepstakes
12,911
10,764
7,044
3,849
2,803
2,071
1,374
1,160
1,050
457
Complaints by Topic*
Live Caller31,274
Robocall81,647
Call Type Not Reported2,315
Complaints by Call Type
MassachusesFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M
6M5,794,6555,704,559 5,893,707 5,954,3825,643,946
Acve Registraons by Fiscal Year
Complaints: 115,236 (#18 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 5,954,382 (#3 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
100K
200K178,728 176,596197,421
265,462
113,735
Complaints by Fiscal Year
Medical & prescripons
Reducing debt
Imposters
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Energy, solar, & ulies
Loeries, prizes & sweepstakes
Home security & alarms
20,398
17,551
13,197
6,157
3,492
1,974
1,260
722
621
516
Complaints by Topic*
Live Caller51,922
Robocall120,199
Call Type Not Reported4,475
Complaints by Call Type
MichiganFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 2019
2M
4M
6M
8M7,942,4077,809,488 8,135,953 8,275,1637,699,127
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 176,596 (#15 naonally, per 100K populaon)
State Totals
Acve Registraons: 8,275,163 (#11 naonally, per 100K populaon)
2015 2016 2017 2018 2019
20K40K60K80K
78,121 81,067
50,238
91,164 93,028
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Computer & technical support
Warranes & protecon plans
Home improvement & cleaning
Vacaon & meshares
Work from home
Loeries, prizes & sweepstakes
Home security & alarms
9,593
7,869
7,201
1,915
1,707
1,051
948
911
421
178
Complaints by Topic*
Live Caller21,258
Robocall58,749
Call Type Not Reported1,060
Complaints by Call Type
MinnesotaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M 4,316,316 4,404,606 4,475,3024,255,3354,208,768
Acve Registraons by Fiscal Year
Complaints: 81,067 (#34 naonally, per 100K populaon)
State Totals
Acve Registraons: 4,475,302 (#17 naonally, per 100K populaon)
© 2019 Mapbox © OpenStreetMap
Complaints by County
2015 2016 2017 2018 2019
10K
20K30K40K
27,910 26,24125,217
39,969
19,874
Complaints by Fiscal Year
Medical & prescripons
Reducing debt
Imposters
Warranes & protecon plans
Computer & technical support
Work from home
Home security & alarms
Vacaon & meshares
Loeries, prizes & sweepstakes
Energy, solar, & ulies
3,461
2,695
2,305
742
571
326
270
189
149
29
Complaints by Topic*
Live Caller7,912
Robocall17,986
Call Type Not Reported343
Complaints by Call Type
MississippiFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
500K
1000K
1500K 1,636,395 1,684,7951,601,601 1,720,3381,574,143
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 26,241 (#49 naonally, per 100K populaon)
State Totals
Acve Registraons: 1,720,338 (#48 naonally, per 100K populaon)
2015 2016 2017 2018 2019
20K
40K
60K56,656
67,253
36,240
71,94274,100
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Work from home
Vacaon & meshares
Warranes & protecon plans
Loeries, prizes & sweepstakes
Home security & alarms
Home improvement & cleaning
8,489
8,132
6,258
1,544
889
823
510
356
336
208
Complaints by Topic*
Live Caller19,223
Robocall46,512
Call Type Not Reported1,518
Complaints by Call Type
MissouriFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M4,040,5593,981,945 4,147,289 4,232,3923,920,400
Acve Registraons by Fiscal Year
Complaints: 67,253 (#46 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 4,232,392 (#38 naonally, per 100K populaon)
© 2019 Mapbox © OpenStreetMap
Complaints by County
2015 2016 2017 2018 2019
0K
10K
20K
17,25015,079
9,889
18,63821,210
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Home security & alarms
Home improvement & cleaning
2,034
1,881
1,680
631
556
292
195
123
50
28
Complaints by Topic*
Live Caller4,027
Robocall13,031
Call Type Not Reported192
Complaints by Call Type
MontanaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 2019
200K
400K
600K
800K794,053 836,263779,301 819,955767,960
Acve Registraons by Fiscal Year
Complaints: 17,250 (#24 naonally, per 100K populaon)
State Totals
Acve Registraons: 836,263 (#21 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
20K
40K
30,97930,08935,670
17,159
43,255
Complaints by Fiscal Year
Reducing debt
Imposters
Medical & prescripons
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Home improvement & cleaning
Loeries, prizes & sweepstakes
Home security & alarms
3,915
2,999
2,658
673
629
357
194
189
107
87
Complaints by Topic*
Live Caller9,070
Robocall21,156
Call Type Not Reported753
Complaints by Call Type
NebraskaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
500K
1000K
1500K1,496,889 1,533,7751,468,110 1,558,0941,448,706
Acve Registraons by Fiscal Year
Complaints: 30,979 (#25 naonally, per 100K populaon)
State Totals
Acve Registraons: 1,558,094 (#15 naonally, per 100K populaon)
© 2019 Mapbox © OpenStreetMap
Complaints by County
2015 2016 2017 2018 2019
20K
40K
60K80K
66,31969,639
41,77150,395
77,316
Complaints by Fiscal Year
Imposters
Medical & prescripons
Reducing debt
Computer & technical support
Energy, solar, & ulies
Warranes & protecon plans
Vacaon & meshares
Work from home
Home improvement & cleaning
Loeries, prizes & sweepstakes
8,797
5,456
5,021
2,127
1,689
1,390
880
777
594
316
Complaints by Topic*
Live Caller16,698
Robocall49,025
Call Type Not Reported596
Complaints by Call Type
NevadaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
1M
2M1,955,039 2,058,2661,922,818 2,015,9321,893,287
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 66,319 (#5 naonally, per 100K populaon)
State Totals
Acve Registraons: 2,058,266 (#41 naonally, per 100K populaon)
2015 2016 2017 2018 2019
10K
20K
30K
24,811 24,566 27,73036,401
17,128
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Energy, solar, & ulies
Home improvement & cleaning
Vacaon & meshares
Work from home
Loeries, prizes & sweepstakes
2,721
2,702
1,986
825
675
526
240
226
220
109
Complaints by Topic*
Live Caller7,357
Robocall19,899
Call Type Not Reported474
Complaints by Call Type
New HampshireFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
500K
1000K 1,222,035 1,245,5991,200,259 1,266,1011,183,553
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 27,730 (#10 naonally, per 100K populaon)
State Totals
Acve Registraons: 1,266,101 (#1 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K100K
200K
300K
210,123203,824 194,927
321,376
141,668
Complaints by Fiscal Year
Reducing debt
Imposters
Medical & prescripons
Energy, solar, & ulies
Computer & technical support
Warranes & protecon plans
Vacaon & meshares
Home improvement & cleaning
Work from home
Home security & alarms
16,424
15,496
15,482
5,160
3,252
3,245
1,490
1,317
1,116
593
Complaints by Topic*
Live Caller62,577
Robocall128,961
Call Type Not Reported3,389
Complaints by Call Type
New JerseyFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 2019
2M
4M
6M8M
7,306,538 7,453,1217,168,934 7,543,5877,086,459
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 194,927 (#4 naonally, per 100K populaon)
State Totals
Acve Registraons: 7,543,587 (#5 naonally, per 100K populaon)
2015 2016 2017 2018 2019
10K
20K
30K 32,310 32,87233,43224,150
37,653
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Energy, solar, & ulies
Home security & alarms
3,737
3,524
3,410
1,123
906
391
330
170
156
94
Complaints by Topic*
Live Caller9,878
Robocall22,652
Call Type Not Reported342
Complaints by Call Type
New MexicoFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
500K
1000K
1500K1,548,728 1,580,412 1,605,9251,529,0421,512,415
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 32,872 (#29 naonally, per 100K populaon)
State Totals
Acve Registraons: 1,605,925 (#23 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
200K
400K348,651360,212
313,127
454,079
246,627
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Energy, solar, & ulies
Vacaon & meshares
Work from home
Loeries, prizes & sweepstakes
Home improvement & cleaning
30,242
25,776
23,777
9,355
7,018
5,475
3,426
2,977
1,348
943
Complaints by Topic*
Live Caller92,034
Robocall213,131
Call Type Not Reported7,962
Complaints by Call Type
New YorkFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
5M
10M
15M14,052,24713,822,538 14,356,622 14,575,59913,622,668
Acve Registraons by Fiscal Year
Complaints: 313,127 (#26 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 14,575,599 (#26 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
100K
200K
160,842139,218
168,021
89,704
199,400
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Vacaon & meshares
Home security & alarms
Work from home
Loeries, prizes & sweepstakes
Home improvement & cleaning
17,118
15,490
13,421
4,298
3,643
2,146
1,936
1,929
1,003
690
Complaints by Topic*
Live Caller43,708
Robocall114,514
Call Type Not Reported2,620
Complaints by Call Type
North CarolinaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M2M
4M
6M 6,810,0436,706,628 7,154,3807,009,3396,594,478
Acve Registraons by Fiscal Year
Complaints: 160,842 (#30 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 7,154,380 (#39 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
5K
10K
7,0397,4895,088
3,032
9,881
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Warranes & protecon plans
Computer & technical support
Work from home
Loeries, prizes & sweepstakes
Vacaon & meshares
Home security & alarms
Home improvement & cleaning
940
768
697
248
194
91
77
44
26
17
Complaints by Topic*
Live Caller1,601
Robocall5,360
Call Type Not Reported78
Complaints by Call Type
North DakotaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
200K
400K524,414 552,283514,180 541,571506,783
Acve Registraons by Fiscal Year
Complaints: 7,039 (#48 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 552,283 (#30 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
100K
200K198,249 214,863216,675
124,918
276,661
Complaints by Fiscal Year
Medical & prescripons
Reducing debt
Imposters
Energy, solar, & ulies
Computer & technical support
Warranes & protecon plans
Work from home
Vacaon & meshares
Home security & alarms
Loeries, prizes & sweepstakes
21,059
18,672
16,248
5,364
4,928
4,899
1,797
1,458
909
694
Complaints by Topic*
Live Caller67,351
Robocall143,424
Call Type Not Reported4,088
Complaints by Call Type
OhioFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
5M
10M9,085,945 9,308,8038,941,915 9,473,5698,818,032
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 214,863 (#14 naonally, per 100K populaon)
State Totals
Acve Registraons: 9,473,569 (#14 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K20K
40K
60K
47,44246,454 50,808
33,109
61,962
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Home improvement & cleaning
Loeries, prizes & sweepstakes
Home security & alarms
5,642
4,994
4,304
1,251
916
493
378
294
218
141
Complaints by Topic*
Live Caller12,700
Robocall34,041
Call Type Not Reported701
Complaints by Call Type
OklahomaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
1M
2M2,675,174 2,748,220 2,801,3562,625,8372,587,324
Acve Registraons by Fiscal Year
Complaints: 47,442 (#43 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 2,801,356 (#34 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
50K
100K
50,70470,398
93,121 93,30898,126
Complaints by Fiscal Year
Imposters
Medical & prescripons
Reducing debt
Vacaon & meshares
Computer & technical support
Warranes & protecon plans
Loeries, prizes & sweepstakes
Work from home
Home improvement & cleaning
Home security & alarms
14,566
7,744
7,039
4,108
3,767
2,563
1,205
1,136
463
239
Complaints by Topic*
Live Caller19,479
Robocall72,669
Call Type Not Reported1,160
Complaints by Call Type
OregonFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
1M
2M
3M2,971,402 3,121,5573,059,2272,925,0762,883,597
Acve Registraons by Fiscal Year
Complaints: 93,308 (#2 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 3,121,557 (#27 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
100K
200K205,920
239,133
138,154
241,397271,823
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Energy, solar, & ulies
Computer & technical support
Warranes & protecon plans
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Home security & alarms
19,617
18,048
17,690
7,750
6,235
4,667
2,465
2,313
1,142
965
Complaints by Topic*
Live Caller74,295
Robocall161,478
Call Type Not Reported5,624
Complaints by Call Type
PennsylvaniaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
5M
10M10,209,19010,065,116 10,439,420 10,605,3759,934,871
Acve Registraons by Fiscal Year
Complaints: 241,397 (#12 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 10,605,375 (#10 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0500
1000
1500
1,188
1,6381,475
901 893
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Vacaon & meshares
Computer & technical support
Work from home
Warranes & protecon plans
Loeries, prizes & sweepstakes
Energy, solar, & ulies
Home improvement & cleaning
214
199
60
27
19
17
15
12
9
3
Complaints by Topic*
Live Caller725
Robocall726
Call Type Not Reported24
Complaints by Call Type
Puerto RicoFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 2019
100K
200K
300K
400K399,156394,580 403,113388,722 408,582
Acve Registraons by Fiscal Year
Complaints: 1,475 (Not Ranked)
Puerto Rico Totals
Acve Registraons: 408,582 (Not Ranked)
© 2019 Mapbox © OpenStreetMap
Complaints by Municipality
2015 2016 2017 2018 2019
0K
10K
20K18,69120,148
16,867
26,588
12,248
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Work from home
Vacaon & meshares
Energy, solar, & ulies
Home security & alarms
Home improvement & cleaning
1,466
1,372
1,265
485
351
185
110
104
102
65
Complaints by Topic*
Live Caller4,905
Robocall11,308
Call Type Not Reported654
Complaints by Call Type
Rhode IslandFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 2019
200K
400K
600K
800K813,061 828,596799,932 838,660791,228
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 16,867 (#28 naonally, per 100K populaon)
State Totals
Acve Registraons: 838,660 (#20 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
50K
100K
71,16568,162 75,115
40,745
99,618
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Home security & alarms
Vacaon & meshares
Work from home
Loeries, prizes & sweepstakes
Energy, solar, & ulies
7,173
6,652
5,750
1,878
1,808
1,090
941
900
391
284
Complaints by Topic*
Live Caller23,460
Robocall45,851
Call Type Not Reported1,854
Complaints by Call Type
South CarolinaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M1M
2M
3M3,063,994 3,152,4093,004,831 3,218,1992,955,560
Acve Registraons by Fiscal Year
Complaints: 71,165 (#36 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 3,218,199 (#46 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
5K
10K9,5219,301
11,200
6,556
13,313
Complaints by Fiscal Year
Imposters
Reducing debt
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Home improvement & cleaning
Home security & alarms
1,088
1,065
808
396
396
156
90
62
20
19
Complaints by Topic*
Live Caller3,311
Robocall7,743
Call Type Not Reported146
Complaints by Call Type
South DakotaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
200K
400K
600K 634,341623,572 660,221650,141615,857
Acve Registraons by Fiscal Year
Complaints: 11,200 (#41 naonally, per 100K populaon)
State Totals
Acve Registraons: 660,221 (#25 naonally, per 100K populaon)
© 2019 Mapbox © OpenStreetMap
Complaints by County
2015 2016 2017 2018 2019
0K50K
100K
150K
110,123111,514105,416
158,896
64,523
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Vacaon & meshares
Work from home
Home security & alarms
Loeries, prizes & sweepstakes
Home improvement & cleaning
13,570
10,427
10,148
3,454
2,163
1,258
1,182
907
532
157
Complaints by Topic*
Live Caller29,803
Robocall77,736
Call Type Not Reported2,584
Complaints by Call Type
TennesseeFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M 4,703,989 4,847,9104,597,744 4,953,4334,518,402
Acve Registraons by Fiscal Year
Complaints: 110,123 (#23 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 4,953,433 (#28 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
200K
400K402,316382,641 419,724
225,427
559,516
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Vacaon & meshares
Work from home
Home improvement & cleaning
Energy, solar, & ulies
Home security & alarms
48,373
37,214
34,318
13,596
7,983
4,211
4,125
3,856
3,701
2,698
Complaints by Topic*
Live Caller118,857
Robocall295,736
Call Type Not Reported5,131
Complaints by Call Type
TexasFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M5M
10M
15M15,469,941 15,901,664 16,278,00915,201,69114,951,105
Acve Registraons by Fiscal Year
Complaints: 419,724 (#33 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 16,278,009 (#49 naonally, per 100K populaon)
2015 2016 2017 2018 2019
20K
40K
60K54,865 55,426
41,21626,702
66,227
Complaints by Fiscal Year
Medical & prescripons
Reducing debt
Imposters
Vacaon & meshares
Warranes & protecon plans
Work from home
Computer & technical support
Loeries, prizes & sweepstakes
Energy, solar, & ulies
Home improvement & cleaning
7,559
5,809
5,403
2,359
1,891
1,005
874
698
386
232
Complaints by Topic*
Live Caller14,306
Robocall40,831
Call Type Not Reported289
Complaints by Call Type
UtahFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
1M
2M1,938,175 1,998,389 2,046,6231,891,5751,861,025
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 55,426 (#16 naonally, per 100K populaon)
State Totals
Acve Registraons: 2,046,623 (#44 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K5K
10K
15K
10,00410,425 9,208
14,892
5,906
Complaints by Fiscal Year
Medical & prescripons
Reducing debt
Imposters
Computer & technical support
Warranes & protecon plans
Vacaon & meshares
Work from home
Energy, solar, & ulies
Home security & alarms
Loeries, prizes & sweepstakes
989
934
929
516
327
110
84
57
49
44
Complaints by Topic*
Live Caller2,622
Robocall7,266
Call Type Not Reported116
Complaints by Call Type
VermontFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
200K
400K 500,495 513,516488,688 523,784480,480
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 10,004 (#27 naonally, per 100K populaon)
State Totals
Acve Registraons: 523,784 (#7 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
100K
200K178,717181,936181,989
108,151
232,796
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Vacaon & meshares
Work from home
Home improvement & cleaning
Loeries, prizes & sweepstakes
Home security & alarms
19,855
17,229
14,385
4,553
3,641
2,733
1,649
1,243
904
496
Complaints by Topic*
Live Caller50,456
Robocall125,827
Call Type Not Reported2,434
Complaints by Call Type
VirginiaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M2M
4M
6M6,189,394 6,333,237 6,451,1206,071,7365,990,170
Acve Registraons by Fiscal Year
Complaints: 178,717 (#8 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 6,451,120 (#24 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
50K
100K 110,03187,190
125,683 126,860130,920
Complaints by Fiscal Year
Imposters
Medical & prescripons
Reducing debt
Computer & technical support
Vacaon & meshares
Warranes & protecon plans
Work from home
Loeries, prizes & sweepstakes
Home improvement & cleaning
Home security & alarms
19,964
10,962
10,026
5,621
4,555
2,324
1,848
1,308
558
254
Complaints by Topic*
Live Caller31,058
Robocall94,014
Call Type Not Reported1,788
Complaints by Call Type
WashingtonFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M5,166,1895,095,928 5,275,918 5,363,7365,019,456
Acve Registraons by Fiscal Year
Complaints: 126,860 (#17 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 5,363,736 (#33 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K10K
20K
30K
23,71419,937
14,858
25,81228,737
Complaints by Fiscal Year
Reducing debt
Imposters
Medical & prescripons
Computer & technical support
Warranes & protecon plans
Work from home
Vacaon & meshares
Home security & alarms
Loeries, prizes & sweepstakes
Energy, solar, & ulies
2,251
2,045
1,924
725
524
178
155
110
105
35
Complaints by Topic*
Live Caller8,182
Robocall14,504
Call Type Not Reported1,028
Complaints by Call Type
West VirginiaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
500K
1000K 1,240,8731,218,362 1,306,8961,281,3291,198,211
Acve Registraons by Fiscal Year
Complaints: 23,714 (#39 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 1,306,896 (#31 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
50K
100K
84,33367,359
41,376
88,27298,350
Complaints by Fiscal Year
Medical & prescripons
Imposters
Reducing debt
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Home improvement & cleaning
Energy, solar, & ulies
10,239
8,514
7,773
2,896
2,344
836
742
446
190
180
Complaints by Topic*
Live Caller24,994
Robocall61,510
Call Type Not Reported1,768
Complaints by Call Type
WisconsinFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190M
2M
4M 4,621,6624,542,861 4,743,374 4,828,1544,476,128
Acve Registraons by Fiscal Year
© 2019 Mapbox © OpenStreetMap
Complaints by County
Complaints: 88,272 (#31 naonally, per 100K populaon)
State Totals
Acve Registraons: 4,828,154 (#9 naonally, per 100K populaon)
2015 2016 2017 2018 2019
0K
5K
10K9,389 9,4588,563
11,807
6,959
Complaints by Fiscal Year
Medical & prescripons
Reducing debt
Imposters
Warranes & protecon plans
Computer & technical support
Work from home
Vacaon & meshares
Loeries, prizes & sweepstakes
Home security & alarms
Home improvement & cleaning
1,151
1,044
989
352
284
124
76
52
38
21
Complaints by Topic*
Live Caller1,996
Robocall7,364
Call Type Not Reported98
Complaints by Call Type
WyomingFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State
*Not everyone who files a complaint reports a topic.
2015 2016 2017 2018 20190K
200K
400K 457,902 480,716471,159450,251444,075
Acve Registraons by Fiscal Year
Complaints: 9,458 (#22 naonally, per 100K populaon)
State Totals© 2019 Mapbox © OpenStreetMap
Complaints by County
Acve Registraons: 480,716 (#8 naonally, per 100K populaon)