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![Page 1: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/1.jpg)
Do I Have the Best Website on the Planet or
What?Rene ErlandsonDirector, Virtual ServicesUniversity of Nebraska [email protected]
November 4, 2011Concurrent Session 2:00-
2:50JW Jones Student Union
Boardroom
Rachel ErbElectronic Resources
Management LibrarianColorado State [email protected]
![Page 2: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/2.jpg)
IS Your Website the “Best”?
• Info quickly accessible?• Understandable language?
• ILL, Catalog, Journal
• Useful?• Attractive?
![Page 3: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/3.jpg)
How to find out the reality?
![Page 4: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/4.jpg)
What is a Website Usability Study?
• Measures user interactions with and perceptions of a website.
![Page 5: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/5.jpg)
Website Usability Study Components @ UNO
• Usability Test (Core Task List)• Survey• Multiple Card Sorts
![Page 6: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/6.jpg)
Usability Study Team
• Identify stakeholders within the Library.
• What roles will team members play• Investigator(s), Study Session
Administrators, card sort administrators, etc
![Page 7: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/7.jpg)
IRB / IEC / ERB
• Does your campus have an IRB?• Principal Investigator certification?• Research parameters
• Children=18 or younger
• Obtain appropriate forms (exempt)• Find out deadlines/when committee
meets
![Page 8: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/8.jpg)
Usability Test• How often?• How will data be collected?
• Video• Screen capture• In-person observer
• Session Administration• Self-administered• One-on-one• Multiple people in a testing session
• Duration
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Constructing a Core Task List: Considerations
• What do you hope to learn?• Who uses the site?
• Include user group specific tasks?
• Who do you want to use the site?• What do you want visitors to be
able to do within the site?
![Page 10: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/10.jpg)
Core Task List (con’t)
• Tasks should be“do-able”• NO trick questions!!!
• Results should be measurable– Task: Does the library own a copy of
The Iliad by Homer? • Clearly defined answer = measurability
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Core Task List (con’t)
• Test instrument BEFORE submitting IRB application
• How long does it take to complete all tasks?» Expect in-experienced users to take longer (for
purposes of estimating session length)
![Page 12: Do I Have the Best Website on the Planet or What? Rene Erlandson Director, Virtual Services University of Nebraska Omaha rerlandson@unomaha.edu November.](https://reader038.fdocuments.in/reader038/viewer/2022110303/55175e585503463e368b4633/html5/thumbnails/12.jpg)
Study Participants• How many?
• Identify user groups» Students» Faculty/Staff» Library student assistants» Library faculty/staff
• Minimum: User groups x 5
• Call for participants
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Usability Test Sessions
• Adult Consent form• Self-administered• Thank you
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Core Task List Evaluation
• Define success• UNO Ultimate goal = participant successfully
completes each task in less than 4 steps with no frustration
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UNO Survey
• Affiliation• Participant perceptions• Site usage• Open ended questions
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http://l.unomaha.edu/brickclick2011
• Session Slides• Core Task List Instrument• Core Task List Evaluation Forms• Survey Instrument• Adult Consent Form
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Card Sort