DMWS - IMPACT REPORT 2015

“When I woke up in hospital it was not just me facing a worrying and uncertain future, but my family too. Having someone with an ear to bend or a shoulder to

cry on gave me comfort. DMWS let us air our fears without unnecessarily worrying those around us. My family and I will always be grateful for the support

given by DMWS in the dark days following my injury.” Simon Brown, DMWS Patron

Impact Report 2015

70 years of expertise in the provision of medical welfare Frontline Hospital Rehabilitation Recovery Training

The Old Stables, Redenham Park, Andover

Hampshire SP11 9AQ 01264 774000 www.dmws.org.uk [email protected]

Registered Charity number 1087210 in England and SCO45460 in Scotland

Defence Medical Welfare Service—DMWS

@The DMWS

Defence Medical Welfare Service

“When I woke up in hospital it was not just me facing a worrying and uncertain future, but my family too. Having someone with an ear to bend or a shoulder to

cry on gave me comfort. DMWS let us air our fears without unnecessarily worrying those around us. My family and I will always be grateful for the support

given by DMWS in the dark days following my injury.” Simon Brown, DMWS Patron

Impact Report 2015

70 years of expertise in the provision of medical welfare Frontline Hospital Rehabilitation Recovery Training

Foreword from our Chairman

As we reach the end of a challenging but extremely productive year, the Defence Medical Welfare Service finds itself well-placed to meet the demands of the years ahead. Our Welfare Officers can be justly proud of the high quality and valued service they provide to our primary patients, the wounded, injured and sick of the country's Armed Forces and that service is increasingly being recognised by organisations elsewhere in the community which are experiencing similar needs. Our expansion into providing support to the needs of the nation's military veterans, a population which is growing and increasingly in need of our care when they are in the patient care pathway is complementary to our support to the serving population and very helpful for transition from the military to civilian environment based on need.

Our strategy to extend our reach into those areas, especially the NHS, is on track and we are starting to see the results of the hard and understated work carried out by our people in support of serving, reserve and veteran members of the Armed Forces community and their families.

We are viewed as a Centre of Excellence for the training of welfare practitioners to diploma level nationally and our partnership with Christ Church Canterbury University for further study at Foundation Degree level is set to launch in 2016.

As we move deeper into this decade, there is no doubt that DMWS is well-prepared to meet the tasks which await it, ranging from continuing to provide support in Germany as the remainder of our Armed Forces in that country gradually withdraw back to the United Kingdom, to extending our support deeper into the community, driving high quality care and importantly, ready to provide vital support to our servicemen and women wherever in the World they deploy.

We are balanced, equipped and ready to meet those challenges head on.

Major General John Stokoe CB CBE

Chairman, the Defence Medical Welfare Service

“The Diploma in Welfare Studies should become the Gold Standard in the Welfare Profession”

Racing Welfare (British Horseracing's Workforce)

Nicky Murdoch CEO

2015 has been an absolutely brilliant year for DMWS. Just before Christmas we heard that we had been awarded the Sovereign’s Medal of Merit for exceptional service by the Order of St John. An amazing recognition of over 70 years of service to the Armed Forces Community and the very first time the award has ever been made.

We have also secured the latest MOD contract to deliver our service in Birmingham, Northern Ireland and Cyprus. The MOD across the world in peacetime and on operations has been our core business since our formation however it is important for DMWS to ensure that it evolves to meet new needs.

During 2015 we have been fortunate to secure funding for setting up our service which supports the Armed Forces Community over a wider footprint and for an even more diverse population. We have established teams to provide support in Scotland, Wales, the North West of England and the East of England which means we are now supporting veterans, reservists, families and the serving population in these areas. We are also working with Hampshire Police to provide support to their police officers and families and in Cheshire we are now working with the Probation Service. This represents significant progress and growth for DMWS and reflects the heritage vested in the Order of St John and the British Red Cross from where DMWS evolved. This move to support the civil authorities in the form of the police, fire and ambulance service is part of our planned diversification to maintain our niche activity within the medical welfare arena and our desire to support “Those who Serve” in the broadest sense.

DMWS look forward to another successful year and making an even greater contribution to relieving need and improving the experience for those experiencing the challenges presented to those in the patient care pathway.

Nicky Murdoch Chief Executive

“

The service couldn't be better. I had a very difficult experience over 2 weeks which I don’t think I would have pulled through without DMWS and my family.” Chris Greenaway RE

Nicky Murdoch CEO






“


Nicky Murdoch CEO






“


1947—1949 British Army of The

Rhine (BAOR)Command

providing practical support to military patients and their

families

1956 The

Hungarian Refugee

Crisis

1949—present British Military Hospitals—latterly German Designated Providers—GERMANY

1963—present

Cyprus

A forward looking company, rich in history, with the Armed Forces Community at our heart...

Our Welfare Officers have been supporting and deploying alongside the armed forces since 1943. Our staff have provided humanitarian support to all nationalities, at times of greatest need

Welfare Officers travel to Cairo to support military patients and to assist nursing staff.

1944—1945 SHWD deploy to India,

providing communication to families of serving

soldiers, giving practical support to

troops and supporting prisoners of war

suffering with mental health issues.

1968 1955 1949 1963

1944 Service Hospitals Welfare

Department (SHWD) personnel are based across Europe including Normandy. They provide vital

communication between casualties and their families

1943 1947

1947—1950 Welfare Officers run ‘The Swiss

Scheme’ Injured servicemen are accompanied on trips to convalesce in Switzerland

1946

1946—1947 Welfare Officers deploy to France to trace British Nationals and provide communication and supplies

1951

1951—1955 Welfare Officers deploy to Korea to provide support and comfort and to

distribute supplies

1955 Welfare Officers

deploy to assist after the Austrian Barn

Disaster. Facilitating Dangerously Ill -

Forwarding of Relatives (DILFOR)

procedures and supporting bereaved loved ones through their trip to Austria

and subsequent funerals

1956

1956—1957 The Suez Crisis Welfare Officers based in Cyprus

distributed items to wounded

servicemen and assisted the

evacuation of employees of the Suez Contractor

Companies

1982 Operation Corporate Welfare Officers deploy to The

Falklands Islands and are based on SS Uganda—the Military

Hospital Ship

1950’s Welfare Officers support troops

and locals in Malaya

“I want you to know that your Welfare Workers are continuing to fill a much

needed role in our hospitals and medical units. Their work in all our hospitals

across Europe is magnificent”

Major-General E Phillips, DMS . July 1945

1968—2007 Northern Ireland—Operation Banner Northern Ireland—Operation Banner

The Order of St John British Red Cross

1949—present British Military Hospitals—latterly German Designated Providers—GERMANY

1963—present

Cyprus

A forward looking company, rich in history, with the Armed Forces Community at our heart...

Our Welfare Officers have been supporting and deploying alongside the armed forces since 1943. Our staff have provided humanitarian support to all nationalities, at times of greatest need

2007 1982 2001 2003 1991 1990

1982 Operation Corporate Welfare Officers deploy to The

Falklands Islands and are based on SS Uganda—the Military

Hospital Ship

2003—2011 Operation Telic 2nd Gulf War. Welfare Officers are based in 33 Field Hospital where the welfare department is attacked. Fortunately no staff are injured but

serious damage caused.

2001—2014

Operation Herrick Afghanistan. DMWS Welfare

Officers are embedded in Field Hospital supporting

troops of all nationalities, the staff of the hospital as well

as Afghan Nationals

“Thank you for everything you did for me and my sister. When we thought we were cracking up, you listened. Thank you especially for all you did on that last day. I know it’s your job, but some people just ‘do’ and others ‘do with a heart’ and that was you!” Bereaved Relative, Op TELIC. 2005

1968—2007 Northern Ireland—Operation Banner Northern Ireland—Operation Banner

1992—1995 Welfare Officers

deploy to Bosnia to support troops and civilians during the

Bosnian War

2007—present Northern Ireland

2014—2015 Welfare Officers

support the families of Ebola patients, recently returned

from Sierra Leone.

2015

1990—1991

Operation Granby

1st Gulf War. 2 Welfare Officers deploy to the field hospital to support troops

of all nationalities

1991—1992 Welfare Officers support

Terry Waite and John McCarthy and their families in Cyprus,

following their release from captivity

In 2015…

We had contact with 24,969 patients

77% of which were emergency admissions

3231 patients were contacted out of hours.

259 military or medical staff accessed our support to help them through challenging times

96% of our service users said that DMWS made their hospital stay easier

We supported 2809 family members

... and accompanied 16 families to view their deceased loved ones 94% of our service

users rated our service as either excellent

or very good

Our Work Our amazing teams of Welfare Officers operate across the UK, Cyprus and Germany providing medical welfare support to the Armed Forces Community.

Their support can be both practical or emotional but ensures that no military family goes through the worry of injury or illness alone.

DMWS are the ‘guardian angels’ of the Armed Forces at incredibly difficult and stressful times in their lives. Largely unseen but ever present and always ready to help.

You’ll find us supporting patients through life-changing events. Being with them to receive life-limiting diagnoses. Guiding families through the pain of stillbirth and bereavement. Providing information, reassurance and support and liaising with the military chain of command and the medical teams, to ensure that the patient and their family have the best possible information.

Simply put, no problem is too big or small. We’ll be there to provide whatever they need, whenever they need it.

The service provided to my wife and myself was superb. In my 30-year career, I have

never experienced such top quality welfare support. Nothing was too challenging, the

commitment exemplary. Brigadier GC Deakin OBE

To this day, DMWS remain the only military charity to deploy to areas of conflict alongside our troops, ensuring that they have access to the very best support from the first critical moment.

Whilst deployed, our staff live and work in difficult conditions embedded in military field hospitals alongside Defence Medical Services Personnel.

By being there for our troops at the time they need it the most, we ensure that no service man or woman faces the stress and worry of injury or illness alone. For us, this is the least we can do.

Whatever is taking place in the world, DMWS will be ready to deploy whenever we are needed, to ensure that tomorrow’s armed forces receive the same care as yesterdays heroes.

99 DMWS Welfare Officers have deployed to Iraq

and Afghanistan since 2003

DMWS have deployed to every major conflict in the last 70 years

“I am writing to express our sincere gratitude for the services and support provided by your team in Germany, during an immensely difficult period of our lives. Without this support, I don’t believe that we would have coped with the situation as well as we did. For this we will be forever grateful.”

Major Jason Budding

Frontline

Frontline

Frontline

Hospital In the UK, Germany and Cyprus we support Service personnel, their families, veterans and other entitled civilians when they are receiving medical treatment.

Our support is both practical and emotional, is based on individual needs and is available 24/7. Our highly trained and experienced staff have a credibility that commands confidence.

Simply put, we will provide whatever is needed to help them cope and recover quickly and without worry.

All of our Welfare Officers hold a Level 3 Diploma in Welfare Studies and are trained in Mental Health First Aid.

“I was alone and terrified that our daughter was going to die before my husband arrived. Everybody was busy looking after my baby so I kept quiet because I didn't want to get in their way. The Welfare

Officer arrived and understood straight away. I still don’t know how she did it, but my husband arrived shortly afterwards. Suddenly everything was OK and we cannot thank her enough”

DMWS Welfare Officer and patient in Germany

Hospital In the UK, Germany and Cyprus we support Service personnel, their families, veterans and other entitled civilians when they are receiving medical treatment.

Our support is both practical and emotional, is based on individual needs and is available 24/7. Our highly trained and experienced staff have a credibility that commands confidence.

Simply put, we will provide whatever is needed to help them cope and recover quickly and without worry.

All of our Welfare Officers hold a Level 3 Diploma in Welfare Studies and are trained in Mental Health First Aid.

“I was alone and terrified that our daughter was going to die before my husband arrived. Everybody was busy looking after my baby so I kept quiet because I didn't want to get in their way. The Welfare

Officer arrived and understood straight away. I still don’t know how she did it, but my husband arrived shortly afterwards. Suddenly everything was OK and we cannot thank her enough”

DMWS Welfare Officer and patient in Germany

“I was alone and terrified that our daughter was going to die before my husband arrived. Everybody was busy looking after my baby so I kept quiet because I didn’t want to get in their way. The Welfare Officer arrived and understood straight away. I still don’t know how she did it, but my husband arrived shortly afterwards. Suddenly everything was OK and we cannot thank her enough”

The Difference We Make - Jenny’s story“When my husband and I found out that we were expecting our first child, we were over the moon. We were living overseas and despite

being slightly nervous at the thought of giving birth in a foreign country, nothing could dampen our excitement as my pregnancy

progressed. I felt healthy, happy and very ready to becoming a family of three.

Then, at 31 weeks, the nightmare began. My husband was away on exercise when I began to feel unwell. I collapsed and woke up in

hospital. There were raised voices and I could sense the panic of the nursing team. After a time, our precious little girl was born. She

was seriously ill, I was in utter shock. Because of her condition, the decision was made to transfer us both to the UK for specialist

treatment. The following hours were a blur but I remember Carl from DMWS, who sat with me, listened to me and spoke to the nursing

staff on my behalf. He placed a small cuddly toy in my daughter’s cot to keep her company on the journey. A small gesture, but one

which meant the world to me as I had nothing to give her. In the distress of those first hours, I can vividly remember his reassuring and

calming presence.

Before I knew it, we had been flown to a hospital in the UK, miles from my home town. My tiny daughter was taken to the Special Care

Baby Unit and I was provided with a room in the hospital. I was terrified and have never felt more alone. I literally just sat there and

cried.

The following day I was fairly numb. I spoke to the amazing nursing team and they told me that my baby was still ventilated and that

there were also serious concerns around her brain function. I was trying to process this information and come to terms with the fact

that she might not make it, that my husband may never meet his daughter alive.

And then Sarah from DMWS was there. She made it clear that she was there for me. I knew my daughter was receiving the best

medical care but I needed support and felt I couldn’t take up the nursing staff’s time with my fears. Sarah listened, but did so much

more than that. She contacted my husband’s chain of command and explained the situation. Until that point, they had no idea how

serious things were for our daughter and as a result, my husband was released from duty and travelled to the UK very quickly. Sarah

stayed by our side over the coming days. I shared my distress about our daughter’s traumatic birth, and my fears for the future. She

offered reassurance, and was there to help with anything we needed or struggled to understand at any time of the night or day. She was

amazing.”

* names changed to protect confidentiality

The Difference We Make—Darren’s story “I arrived in Afghanistan, in 2008 as an invincible, self-assured 21-year old. I was looking forward to doing my bit for Queen and Country, I was also looking forward to a beer with my mates when I got home! I’d seen the worried look in my mum’s eye when I left and I read the news stories about guys coming back minus a few limbs, but I knew it wouldn't happen to me.

My accident happened on an ordinary day, right in the middle of my tour. I didn't see it coming and didn't hear a thing, there was just a massive flash of white. I could taste blood and sand, could smell smoke and fear, and there was an eerie silence. I actually tried to get up to help my mates out of the vehicle, but very quickly realised that my legs were gone.

Over the following days the extent of my injuries became clear. I had lost both legs below the knee and I had serious injuries to my upper body and head, leading to a partial loss of sight. The following 2 years saw me in and out of hospital having several operations. I was in a bad way, both physically and emotionally and had gone from a confident and outgoing person to a shell of a person. I didn't feel comfortable being out in public with my prosthetic legs on and I found that my lack of vision really affected my confidence. I was scared of everything and buried this fear deep inside me, as I was even more scared of letting it out.

I arrived at Headley Court after another round of surgery on my legs. I just wanted to go home, to sit in my flat away from people and their sympathetic words and looks. I couldn't be bothered any more. During my second day, I met Terry from DMWS. To be honest, I was sick of talking about how I felt and I avoided conversations that I knew would end up going down that road, so I didn't speak to him at first. Terry seemed to get that and when we did speak, it was always about something ‘safe’, like football, music, and films - in fact anything that wasn't to do with me, my injuries or how I was feeling.

My treatment at Headley was very intense and I found myself with DMWS more frequently with every day that passed. Terry was always there. He always respected my wishes if I wanted to be alone but somehow seemed to know the right time to speak to me. No-one was more surprised than me, when after a week I went to find Terry and told him how scared I was and how uncomfortable I felt when I was out in public. Terry listened and then helped me to understand that I could begin to change this. Together we made a plan to take some small steps to address my fears. Terry assured me that there was no rush and after several failed attempts we went out of Headley Court and into town for a coffee. It wasn't easy, but it was a great start and I felt better than I had done for a long time when we got back. We took several short trips into town over the following weeks. Each time was slightly longer than the last and finally Terry left me for a few minutes to browse in a shop on my own — something I had not felt able to do since my injury.

DMWS made an amazing difference to my recovery. Their understanding of military life and medical procedures is unique and placed them perfectly to gain my trust and enable me to confront my fears and address them. They gave me the time I needed to come to terms with my fears and I really can’t thank them enough.”

*names changed to protect confidentiality

Rehabilitation Headley Court is the home of the Defence Medical Rehabilitation Centre (DMRC). DMRC delivers all aspects of rehabilitation across a wide range of injuries from complex trauma casualties to sports and exercise injuries.

Our team at Headley Court:

• Supports patients during their recovery, complementing the intense physical and mental rehabilitation, delivered by DMRC.

• Ensures that the patients are relieved of any stresses or worries relating to their prolonged absence from home or work allowing them to concentrate on their recovery.

• Is on call for emergencies overnight and at weekends.

DMWS Welfare Officer and soldier—Headley Court

“Without the assistance of DMWS, I would have had great difficulty in

achieving my goals whilst at Headley Court” Darren, patient at Headley Court

In 2015 DMWS supported staff and patients at Headley Court

3356

Rehabilitation Headley Court is the home of the Defence Medical Rehabilitation Centre (DMRC). DMRC delivers all aspects of rehabilitation across a wide range of injuries from complex trauma casualties to sports and exercise injuries.

Our team at Headley Court:

• Supports patients during their recovery, complementing the intense physical and mental rehabilitation, delivered by DMRC.

• Ensures that the patients are relieved of any stresses or worries relating to their prolonged absence from home or work allowing them to concentrate on their recovery.

• Is on call for emergencies overnight and at weekends.


“Without the assistance of DMWS, I would have had great difficulty in

achieving my goals whilst at Headley Court” Darren, patient at Headley Court

In 2015 DMWS supported staff and patients at Headley Court

3356

The Difference We Make - Darren’s story


These centres offer comprehensive recovery courses and programmes for all wounded, injured and sick soldiers with modern, adapted residential accommodation.

Our teams spend time motivating residents who are experiencing difficulties adjusting to their injuries and helping individuals who have difficulties socialising and engaging with others. Our support is provided in a professional but informal way. Patients can speak to our welfare staff at any time of the day or night for as long as they need.

Recovery DMWS has staff in five Personnel Recovery Centres which are run in partnership with the MOD Recovery Capability.

Phoenix House in Catterick, run by Help for Heroes

Plymouth Naval Service Recovery Centre, run by Help for Heroes

Tedworth House in Wiltshire, run by Help for Heroes

Battleback Centre in Lilleshall, run by The Royal British Legion

Brydon House in Germany, run by The Royal British Legion

“DMWS was an essential link between myself as a patient and

those requiring information. Their connections and knowledge ensured any burdens or concerns

could be quickly and professionally handled.”

Anonymous patient feedback

DMWS welfare officer with patient from a UK Recovery Centre DMWS Welfare Officer and soldier—Headley Court

These centres offer comprehensive recovery courses and programmes for all wounded, injured and sick soldiers with modern, adapted residential accommodation.

Our teams spend time motivating residents who are experiencing difficulties adjusting to their injuries and helping individuals who have difficulties socialising and engaging with others. Our support is provided in a professional but informal way. Patients can speak to our welfare staff at any time of the day or night for as long as they need.

Recovery DMWS has staff in five Personnel Recovery Centres which are run in partnership with the MOD Recovery Capability.

Phoenix House in Catterick, run by Help for Heroes

Plymouth Naval Service Recovery Centre, run by Help for Heroes

Tedworth House in Wiltshire, run by Help for Heroes

Battleback Centre in Lilleshall, run by The Royal British Legion

Brydon House in Germany, run by The Royal British Legion

“DMWS was an essential link between myself as a patient and

those requiring information. Their connections and knowledge ensured any burdens or concerns

could be quickly and professionally handled.”

Anonymous patient feedback

DMWS welfare officer with patient from a UK Recovery Centre

96%

The Difference We Make –Paul’s story In 2013, I was discharged from the Army on medical grounds after 10 years service. I was a single parent with 4 children and since my discharge I hadn't coped well, especially with my finances. As a result, I found myself with substantial rent arrears and

was facing imminent eviction from our family home. The stress and uncertainty around my family’s accommodation made me unwell and instead of dealing with my problems, I buried my head in the sand and let them get worse.

I was sent to a Recovery Centre to give me a break from everything and to get some support to sort things out. The children were looked after by my parents. When I arrived, I was angry, bitter and suspicious, which made it very difficult for any of the staff to help me. I felt I was a lost cause and was resistant to any advice. I also felt that my children would be better off without me.

I met Jane from DMWS, one afternoon when I was feeling especially low. She briefly spoke to me about her role and said that she could help me, but only if we worked together. I was dismissive of her, but something in the way she spoke made me realise that I could possibly do this - that there could be light at the end of the tunnel. I continued to meet with Jane, although our meetings weren't always easy as I was still resistant to help, often choosing to take the easy way out by giving up.

My biggest cause of anxiety, was my housing situation. Jane asked if she could speak to my landlord and I gave her permission to do that. I was amazed that after just one phone call, an extension to my eviction period was granted, which took a huge amount of pressure off. I could feel myself becoming more positive and continued to meet with Jane so that she could help me unravel the mess I had got into. Over the coming days Jane helped me to secure a grant to pay my first month’s rent, the security bond as well as funds for white goods, for my new house. She didn’t just do these things for me, she ensured I was involved in the process and helped me to complete all the relevant paperwork. While Jane was inspecting my finances she also discovered that I was receiving the wrong Personal Independence Payments, an issue that is now being addressed by the DW&P.

When I entered the Recovery Centre I was determined not to help myself or let anyone else help me. When I left I had secured time to find alternative accommodation, a security bond and funds to equip my new house. However, I also left with a renewed belief that I could support my family and face up to my problems. Jane took the time to get to know me and to help me find a way through my problems. As a direct result, my mental health improved and that had a positive consequence for my children.

We are now settled into a new house and I am returning to work next month. I owe all of this to Jane, who stepped in when I was ready to give up”.


of our service users said that we made their experience of medical treatment easier.

96%

The Difference We Make –Paul’s story In 2013, I was discharged from the Army on medical grounds after 10 years service. I was a single parent with 4 children and since my discharge I hadn't coped well, especially with my finances. As a result, I found myself with substantial rent arrears and

was facing imminent eviction from our family home. The stress and uncertainty around my family’s accommodation made me unwell and instead of dealing with my problems, I buried my head in the sand and let them get worse.

I was sent to a Recovery Centre to give me a break from everything and to get some support to sort things out. The children were looked after by my parents. When I arrived, I was angry, bitter and suspicious, which made it very difficult for any of the staff to help me. I felt I was a lost cause and was resistant to any advice. I also felt that my children would be better off without me.

I met Jane from DMWS, one afternoon when I was feeling especially low. She briefly spoke to me about her role and said that she could help me, but only if we worked together. I was dismissive of her, but something in the way she spoke made me realise that I could possibly do this - that there could be light at the end of the tunnel. I continued to meet with Jane, although our meetings weren't always easy as I was still resistant to help, often choosing to take the easy way out by giving up.

My biggest cause of anxiety, was my housing situation. Jane asked if she could speak to my landlord and I gave her permission to do that. I was amazed that after just one phone call, an extension to my eviction period was granted, which took a huge amount of pressure off. I could feel myself becoming more positive and continued to meet with Jane so that she could help me unravel the mess I had got into. Over the coming days Jane helped me to secure a grant to pay my first month’s rent, the security bond as well as funds for white goods, for my new house. She didn’t just do these things for me, she ensured I was involved in the process and helped me to complete all the relevant paperwork. While Jane was inspecting my finances she also discovered that I was receiving the wrong Personal Independence Payments, an issue that is now being addressed by the DW&P.

When I entered the Recovery Centre I was determined not to help myself or let anyone else help me. When I left I had secured time to find alternative accommodation, a security bond and funds to equip my new house. However, I also left with a renewed belief that I could support my family and face up to my problems. Jane took the time to get to know me and to help me find a way through my problems. As a direct result, my mental health improved and that had a positive consequence for my children.

We are now settled into a new house and I am returning to work next month. I owe all of this to Jane, who stepped in when I was ready to give up”.


of our service users said that we made their experience of medical treatment easier.

The Difference We Make - Paul’s story

Training As experts in the delivery of welfare, DMWS understand that supporting vulnerable service users can be a challenging job.

We therefore decided to share our extensive knowledge with other agencies by designing a generic welfare course covering all aspects of welfare, that complements existing Health and Social Care qualifications. As a result the Level 3 Diploma in Welfare Studies was created in March 2014.

Since then we have delivered the course to a range of organisations such as Racing Welfare, Lion Heart and The Salvation Army.

In addition we provide Mental Health First Aid training on an individual basis, or to organisations throughout the UK.


Page 10

“The staff and trainers were all brilliant and I have learned loads of useful stuff that will benefit myself, colleagues and

the veterans I work for” Help for Heroes Support Worker

Training As experts in the delivery of welfare, DMWS understand that supporting vulnerable service users can be a challenging job.

We therefore decided to share our extensive knowledge with other agencies by designing a generic welfare course covering all aspects of welfare, that complements existing Health and Social Care qualifications. As a result the Level 3 Diploma in Welfare Studies was created in March 2014.

Since then we have delivered the course to a range of organisations such as Racing Welfare, Lion Heart and The Salvation Army.

In addition we provide Mental Health First Aid training on an individual basis, or to organisations throughout the UK.


Page 10



Level 3 Diploma in Welfare Studies The Diploma in Welfare Studies is a partnership between DMWS and the Institute of Welfare, and offers the only nationally accredited Level 3 qualification in Welfare in the United Kingdom. The Diploma is designed to be a platform for learners to step up to further study at Level 4 (HE Cert) and Level 5 (Foundation Degree) qualifications, developed in partnership with Canterbury Christ Church University, both of which will begin in April 2016.

The course is spread over 5 days and the Diploma is awarded on completion of a post-training assessment and a Mental Health First Aid Course.

Mental Health First Aid (Standard and Youth)

Mental Health First Aid England has approved DMWS instructors to deliver Mental Health First Aid training courses for individuals or groups. The course offers an insight into mental health and assists understanding of mental health conditions such as anxiety, depression, psychosis and suicide.

Courses run regularly throughout the year and individual, bespoke courses, can be delivered to organisations on request.



During

2015 45 Welfare Officers

obtained the

Level 3 Diploma in

Welfare Studies.

We also trained 157

people to recognise the symptoms of mental illness








During


obtained the

Level 3 Diploma in

Welfare Studies.

We also trained 157

people to recognise the symptoms of mental illness Level 3 Diploma in Welfare Studies The Diploma in Welfare Studies is a partnership between DMWS and the Institute of Welfare, and offers the only nationally accredited Level 3 qualification in Welfare in the United Kingdom. The Diploma is designed to be a platform for learners to step up to further study at Level 4 (HE Cert) and Level 5 (Foundation Degree) qualifications, developed in partnership with Canterbury Christ Church University, both of which will begin in April 2016.







During


obtained the

Level 3 Diploma in

Welfare Studies.

We also trained 157


Level 3 Diploma in Welfare Studies

The Diploma in Welfare Studies is a partnership between DMWS and the Institute

of Welfare, and offers the only nationally accredited Level 3 qualification in

Welfare in the United Kingdom. The Diploma is designed to be a platform for

learners to step up to further study at Level 4 (HE Cert) and Level 5 (Foundation

Degree) qualifications, developed in partnership with Canterbury Christ Church

University, both of which will begin in April 2016.

The course is spread over 5 days and the Diploma is awarded on completion of a

post-training assessment and a Mental Health First Aid Course.


Mental Health First Aid England has approved DMWS instructors to deliver Mental

Health First Aid training courses for individuals or groups. The course offers an

insight into mental health and assists understanding of mental health conditions

such as anxiety, depression, psychosis and suicide.

Courses run regularly throughout the year and individual, bespoke courses, can be

delivered to organisations on request.

“The staff and trainers were all brilliant and I have learned

loads of useful stuff that will benefit myself, colleagues and


During

2015

45

Welfare Officers

obtained the

Level 3

D iploma in

Welfare Studies.

We also trained

157

people to

r ecognise the

symptoms of

mental illness

“The staff and trainers were all brilliant and I have learned loads of useful stuff that will benefit myself, colleagues and the veterans I work for” Help for Heroes Support Worker








During


obtained the

Level 3 Diploma in

Welfare Studies.

We also trained 157


What Can DMWS do for You?

DMWS has been the welfare provider of choice for the Ministry of Defence for over 70 years. They recognise the difference we make to their people and to their infrastructure. But what is our impact?

DMWS Skills and Knowledge Benefits to Patients Satisfies commitment to Armed Forces Covenant

Reduces risk of relapse

Family support

Builds confidence and morale

Better understanding of treatment

Support at times of worry

Assistance with Practical/ Emotional problems

Early referral to specialist / free services

Quicker Recovery / return to work

Enhanced hospital experience

Localised specialist knowledge

Advocacy

Highly trained Welfare Officers

Impartiality

Confidentiality

Cultural understanding of environment

Unlimited visits

24/7 availability

Understanding of military and clinical process

Managing expectation

Listening Ear

Practical assistance

Bereavement or crisis support

Conflict resolution

What Can DMWS do for You?

Reduces cost of sickness absence

Free up beds within the NHS

Increase Productivity

Reduces the risk of Complaint / Litigation

Demonstrates employers moral duty of care

Enhanced organisational feedback

Training opportunities

Satisfies commitment to Armed Forces Covenant

Demonstrates commitment to employees

and those who serve

Benefits to Organisation DMWS Skills and Knowledge

Localised specialist knowledge

Advocacy

Highly trained Welfare Officers

Impartiality

Confidentiality

Cultural understanding of environment

Unlimited visits

24/7 availability

Understanding of military and clinical process

Managing expectation

Listening Ear

Practical assistance

Bereavement or crisis support

Conflict resolution

Awards For DMWS, making a difference to the patients we support is reward enough. However when we are recognised and rewarded by external organisations, we couldn't be more proud.

In October 2015, Trevor Edwards (Director of Operations), Amanda Marcroft (Service Delivery Manager) and Jeanette Spriggs (former Welfare Officer) were presented with the Order of St John in recognition of their outstanding commitment and contribution to the service of humanity and their selfless service in furthering

In March 2015 we were delighted to achieve the prestigious ISO 9001 standard. This award underpins our ability to consistently provide services that meet the needs of our customers and other relevant stakeholders..

In December 2015, We were thrilled to be awarded the Sovereign’s Medal of Merit from The Order of John. The award is given in recognition of the significant contribution that DMWS have made to the provision of humanitarian support over the last 72 years.

The Sovereign's Medal of Merit is awarded only in the case of exceptional merit and this is the first time that the award has been made.

of our staff are veterans, reservists or service family members

“Your Welfare Officers’ commitment and support to patients is second to none. Nothing is too much trouble and they have helped us immensely. DMWS are a source of knowledge, on which we lean. Being able to call upon professionals who are not only good with the patients, but also know how the MOD works, makes working together a joy.” Capt J Heffernan, Unit Welfare Officer

Our staff are totally committed to their role and those they serve. They take the decision to leave their homes and loved ones, for up to 6 months at a time to ensure that no service man or woman faces accident, injury or illness alone, whether they are posted within the UK, overseas or on operations.

Our Staff

We recognise that our most important asset is our people. They deliver our service, often in highly pressurised circumstances and earn the trust and confidence of patients, families, the military chain of command and the NHS.

We actively encourage staff development both personally and professionally and invest in them by ensuring that they gain a Level 3 Diploma in Welfare Studies and are qualified in Mental Health First Aid. 92%

of our service users rated

our Welfare Staff as very good or excellent

65%

We provide every member of our welfare team with clinical supervision to ensure their own wellbeing and to help them manage the personal and professional demands created by the nature of their work, which is often complex and challenging.


Our staff are totally committed to their role and those they serve. They take the decision to leave their homes and loved ones, for up to 6 months at a time to ensure that no service man or woman faces accident, injury or illness alone, whether they are posted within the UK, overseas or on operations.

Our Staff

We recognise that our most important asset is our people. They deliver our service, often in highly pressurised circumstances and earn the trust and confidence of patients, families, the military chain of command and the NHS.

We actively encourage staff development both personally and professionally and invest in them by ensuring that they gain a Level 3 Diploma in Welfare Studies and are qualified in Mental Health First Aid. 92%

of our service users rated

our Welfare Staff as very good or excellent

65%

We provide every member of our welfare team with clinical supervision to ensure their own wellbeing and to help them manage the personal and professional demands created by the nature of their work, which is often complex and challenging.


Our partners We have a strong history of partnership working, ensuring that our service users get the very best advice and support. During 2015 we have been proud to work alongside:

DMWS has been working in partnership with the Royal British Legion for 4 years, providing support to the residents of Recovery Centres in the UK and Germany. We assist the

residents to adjust to their injuries and support them in social situations. We value our links with the British Legion and thank them for their ongoing support.

DMWS Welfare Officers can also be found in the Recovery Centre run by Help for Heroes in Tidworth, Plymouth

and Catterick. They play a pivotal role in ensuring that veterans and serving soldiers are supported, enabling them to concentrate on their recovery.

DMWS are proud to distribute Troop Aid packs to military

patients in hospitals across the UK, Germany and in areas of conflict

This year, with the assistance of a grant from the Armed Forces Covenant Fund, we have worked alongside the NHS in England, Scotland, Northern Ireland and Wales. Our role in these areas has been extended to include the support of veterans.

In December, DMWS were once again selected to be the medical welfare provider of choice by the Ministry of Defence, continuing our proud 72 year

history of supporting the Armed Forces Community.

“I can’t express my gratitude or thank you enough for your support. My wife was amazed

at how DMWS looked after me. A truly fantastic service!” Sgt Simon Done, 1 Mercian

Scotland, Wales and North West England Since 2014 DMWS has developed relationships with the NHS in Scotland, Wales and North West England to deliver Medical Welfare Services. These developments have enabled us to expand our support of the Armed Forces Community, to include veterans. In 2015, a pilot programme in partnership with Wigan Council and Wrightington, Wigan and Leigh NHS Hospital Trust, created a blue print for a fully integrated service which will be taken forward across other parts of the UK during 2016/17.

The future Our work directly with NHS Trusts and Health Boards is an important step forward for DMWS to increase our support for the wider Armed Forces Community; to promote and deliver the Armed Forces Covenant within the NHS; to promote the needs of the Armed Forces Community in health & social care partnerships and forums; and to advocate the needs of the Armed Forces Community within local and regional health & social care planning and reform.

In July 2015, The Government invested in DMWS, enabling us to extend our service into the South and East of England as well as more locations in Scotland. We are working hard to prepare for these teams to roll out in early 2016. We are also working with the Police and other Blue Light Services to ensure that those who put themselves in harms way are supported in their hour of need.

Our Patrons Baroness Audrey Emerton DBE DL

Lt General Gordon Messenger DSO and Bar CB OBE ADC

Lt General Sir Mark Mans KCB CBE DL

Major General Stephen Andrews CBE

Major General Ranald Munro TD

Simon Brown

Kevin C Mackie

Corporal Michael Owen RAMC

Dr Gordon Paterson OBE

Sally Rouse

Jill Scott OBE DL

Andrew Kerr Stewart-Roberts

Phyllida Stewart-Roberts OBE

Albert Sutton

Pam Sutton

Harvey Tilley

Our Trustees John Stokoe CB CBE — Chairman

Steve Cowden — Deputy Chairman

Andrew Buckham

Maryanne Burton JP

Mike Griffiths

David Keenan OBE

Luke March DL

Simon Patten

James Plastow CBE

Tony Shepherd

Beverley Young

Senior Leadership Team Nicky Murdoch — Chief Executive

Trevor Edwards — Director of Operations

Paul Gaffney — Director of Strategy and Planning

Our Financial Year During 2014—2015 we maintained our strong income generation and the revenue raised came from a mixture of contracts, grants and voluntary income.

Centralised costs to run the organisation have been reduced over the course of the year, with more emphasis placed on provision of welfare officers and investment in developing further specialist skills.

Over the coming year we will continue to broaden the number of contracts and diversify into new areas of business, that will benefit from our specialist medical welfare skills.

Income and Expenditure

Thank you DMWS are lucky to have some incredible supporters. We would like to thank the following organisations and individuals for their support during 2015:

ABF The Soldiers’ Charity

ASDA Cardiff

Ben Stevens Photography

Captain Jason Peach and 2 Mercians

Cocoa Mokaya Stockbridge

Derriford Hospital Coffee Shop and Mil Admin Unit

Endeavour School Andover

Javelin Barracks and SHAPE

MPS Regiment Colchester

Mr Richard Fuller

Mr Rob Copsey

Mr Tim Grantham

Mrs Sarah Strong

Ms J Trelize

Simon Brown

The Church Party Venue

The Civilian Services Contingent

Woodroffe School Reunion

The Grand Day Out Gala Dinner

The Holybourne Singers

The Leathersellers Company Charitable Funds

The REME Association

The Royal British Legion Scotland

The Tom Sephton Memorial Day

The Worshipful Company of Chartered Secretaries and Administrators

The Worshipful Company of Environmental Cleaners

The Worshipful Company of Gold and Silver Wyre Drawers

The Worshipful Company of Information Technologists

The WRAC Lionesses

Tranmere Rovers Football Club

DMWS - IMPACT REPORT 2015

Documents

Transcript of DMWS - IMPACT REPORT 2015