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Think Asia. Think DKSH.

DKSH Board of Directors

culminated in the merger with Diethelm Keller Services Asia. Before that, he worked in various positions from 1991 onwards at SiberHegner Holding Ltd. Dr. Wolle ob-tained his PhD in Engineering in 1987 from the University of Technology Chemnitz, Germany, and is an honorary professor of intercultural communication at the Univer-sity of Applied Sciences, Zwickau, Germa-ny. Dr. Wolle is a member of the Board of Directors of Diethelm Keller Holding Ltd. and Kuehne + Nagel International AG. He is a member of the Management Board of the German Asia Pacific Business Associa-tion (OAV). From 2006 until 2009, he ser-ved on the Board of Directors of UBS AG, Switzerland.

Andreas W. Keller (1945, Swiss)has been a member of the Board of Direc-tors since 2003 and currently chairs the Nomination and Compensation Commit-tee. Since 2000, he has been Chairman of the Board of Directors and the Executive Committee of Diethelm Keller Holding Ltd., Zurich, the major shareholder of DKSH. Since 1976, he has held numerous senior positions in the Diethelm and Keller com-

Adrian T. Keller (1951, Swiss)Chairman, has been a member of the Board of Directors of the Company since 2002 and is currently a member of the Stra-tegy Committee. In 2004, he was elected Chairman of the Board of Directors. Since 2000, he has been Vice Chairman of Diet-helm Keller Holding Ltd., the major share-holder of the Company, and he has been a member of the Board of Directors of Beren-berg Bank (Schweiz) AG since 2006. Before that, he pursued a career in brokerage and investment banking in New York, USA. He studied economics at the University of St. Gallen, Switzerland, and graduated with an MBA (lic. oec. HSG).

Rainer-Marc Frey (1963, Swiss)has been a member of the Board of Direc-tors since 2008 and is currently a member of the Audit Committee and the Strategy Committee. He is the founder and Chair-man of the investment management company Horizon21 AG, established in 2005. In 1992, he created one of Europe’s first hedge fund groups, RMF Investment Group, becoming its CEO. He has been a member of the Board of Directors of UBS

AG since October 2008 and is a member of its Risk committee and Audit commit-tee. He holds a degree in economics (lic. oec. HSG) from the University of St. Gallen, Switzerland.

Dr. Frank Ch. Gulich (1963, Swiss)joined the Board of Directors in 2009 and is currently a member of the Nomination and Compensation Committee. Since 2003, he has been CEO of the holdings of the Stephan Schmidheiny family. From 2000 to 2002, he was CEO of the Müller-Möhl Group. He holds a doctorate in law (Dr. iur.) from the University of Zurich, Switzerland, and obtained an MBA at INSEAD business school in Fontainebleau, France.

Dr. Joerg Wolle (1957, Swiss and German)was appointed President & CEO of DKSH in June 2002, following the merger of Diet-helm Keller Services Asia and SiberHegner Holding Ltd. to form DKSH. Previously, he was President & CEO of SiberHegner Holding Ltd. from early 2000. He took charge of the restructuring of the Siber-Hegner Holding Ltd. and orchestrated a rapid and sustainable turnaround, which

DKSH’s Board of Directors guides the overall strategy and direction of the Group. The combination of representatives of the majority shareholder (the fourth ge-neration of the founding families), other shareholders, and independent outside members ensures that the Board is made up of high-caliber leadership, repre-senting different areas of business expertise.

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DKSH Board of Directors

of ERGO AG. He holds a PhD in economics from the University of Munich, Germany, where he is a honorary professor.

Dr. Hans Christoph Tanner (1951, Swiss)has been a member of the Board of Direc-tors since 2011 and currently chairs the Audit Committee. Since 2006, he has been the CFO and a member of the Board of Directors of Cosmo Pharmaceuticals, Lai-nate, Italy. Prior to this, he was a corporate finance advisor and sat on the Board of va-rious Swiss holding companies, following a career as a corporate banker with UBS AG in Zurich, Madrid, and Los Angeles, and heading its corporate finance and ca-pital markets activities in Zurich from 1992 to 1998. He is a member of the Board of Directors of Private Equity Holding AG. He holds a degree in economics (lic.oec. HSG) and holds a doctorate in economics from the University of St. Gallen, Switzerland.

panies in Asia as well as in the USA and Switzerland. He studied law at the Univer-sity of Zurich (lic. iur.), Switzerland and gra-duated from the Program for Management Development (PMD) at Harvard Business School, USA.

Robert Peugeot (1950, French)has been a member of the Board of Direc-tors since 2008 and is currently a member of the Nomination and Compensation Committee. He has been Chairman and CEO of Société Foncière, Financière et de Participations (FFP) since 2002. He has held various senior positions at PSA Peugeot Citroën (officially Peugeot SA) since 1975. From 1998 to 2007, he served as Vice Pre-sident for innovation and quality and was a member of the Executive Committee of PSA Peugeot Citroën. He is President Di-recteur général of Société Foncière Finan-cière et de participation – FFP, a member of the Supervisory Boards of Peugeot SA, Hermes International SA and Zodiac Aero-space and a member of the Board of Direc-tors of Faurecia and Imerys SA and Sofina SA. From 2004 to 2011, he used to be a member of the Board of Directors of Fo-

mentos de Construcciones y Contratas SA (FCC). He studied at the Ecole Centrale de Paris engineering school and at INSEAD business school in Fontainebleau, France.

Dr. Theo Siegert (1947, German)has been a member of the Board of Direc-tors since 2006 and is currently a member of the Audit Committee and the Strate-gy Committee. Dr. Siegert joined de Haen Carstanjen & Söhne, Germany, as Mana-ging Partner in 2006. Before that he held various positions at Franz Haniel & Cie. GmbH from 1975 to 2005, where he became Chairman of the Board of Direc-tors in 2005. He is a member of the Super- visory Board of Deutsche Bank AG and serves as a member of its Audit commit-tee and Risk committee. Moreover, he is a member of the Supervisory Board of E.ON AG and serves as a member of its Audit committee. Furthermore, he is a member of the supervisory board of Henkel AG & Co KGaA and serves as Vice Chairman of its Audit committee. In addition, he is a member of the Supervisory Board of Merck KGaA and from 2003 to 2010 used to be a member of the Supervisory Board

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Group Management

Dr. Joerg Wolle (1957, Swiss and German)was appointed President & CEO of DKSH in June 2002, following the merger of Diet-helm Keller Services Asia and SiberHegner Holding Ltd. to form DKSH. Previously, he was President & CEO of SiberHegner Hol-ding Ltd. from early 2000. He took char-ge of the restructuring of the SiberHegner Holding Ltd. and orchestrated a rapid and sustainable turnaround, which culminated in the merger with Diethelm Keller Services Asia. Before that, he worked in various po-sitions from 1991 onwards at SiberHegner Holding Ltd. Dr. Wolle obtained his PhD in Engineering in 1987 from the University of Technology Chemnitz, Germany, and is an honorary professor of intercultural com-munication at the University of Applied Sciences, Zwickau, Germany. Dr. Wolle is a member of the Board of Directors of Diethelm Keller Holding Ltd. and Kuehne + Nagel International AG. He is a member of the Management Board of the German Asia Pacific Business Association (OAV). From 2006 until 2009, he served on the Board of Directors of UBS AG, Switzerland.

Bernhard Schmitt (1959, German)is the Group CFO since April 2011, res-ponsible for global Accounting & Finan-cial Reporting, Treasury, Controlling, and Tax. Mr. Schmitt has been a member of Group Management since 2009, when he became Responsible for Supply Chain, Business Processes, and Country Opera-tions. Mr. Schmitt joined DKSH in 2004 as Vice President Central Services in Thailand. As a member of the Steering Commit-tee, he rolled out DKSH’s SAP-based glo-bal template in Thailand, streamlined the Company’s subsidiary in Thailand and in-tegrated the Thailand operation of Desco. Before joining DKSH, he held various posi-tions at Wacker-Chemie, a German chemi-cal and silicon company, over a period of 19 years. He graduated from the University of Mannheim with an MBA equivalent.

Martina Ludescher (1977, Swiss) was appointed Head Corporate Develop-ment in April 2011, responsible for Strate-gy, Human Resources, Investor Relations, Corporate Communications, and Branding.

As Vice President of Strategy & Corporate Communications from 2007, she built up the Corporate Communications function and completed the global re-branding and strategic repositioning of the DKSH corpo-rate brand. In 2009, she headed a compre-hensive strategy review of DKSH‘s Corpo-rate and Business Unit strategies. Prior to joining DKSH in 2003 as Assistant to the CEO, Ms. Ludescher was a Financial Audi-tor at Credit Suisse First Boston in Zurich. She holds an MBA from the University of St. Gallen, Switzerland.

Gonpo Tsering (1956, Swiss)has been a member of Group Manage-ment since DKSH was formed in 2002. In his function as Head Operations Support, Mr. Tsering is responsible for IT, Internal Consulting, Special Projects, and Merger & Acquisition Transactions. Prior to his current appointment, he was CFO of Si-berHegner Holding Ltd., Finance Director of Global Duty Free Business at Rothmans of Pall Mall, Switzerland, Group Finance Director of Diethelm Holdings, Malaysia

Our Group Management has executive responsibility for the Group, ensuring im-plementation of strategic goals across our markets and Business Units. DKSH is led by a management team with a proven track record, depth of knowledge, ex-perience, and understanding of doing business in Asia. Through its long-standingcommitment to DKSH as well as its straightforward, hands-on approach and en-trepreneurial spirit, the Group Management drives our continuing success.

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and Regional Planning & Control Manager of Ciba-Geigy, Kenya. He graduated from the University of St. Gallen, Switzerland (lic. oec. HSG) in business administration and subsequently obtained an MBA from IMD in Lausanne, Switzerland.

Marcel W. Schmid (1965, Swiss)joined DKSH in 2009. In his position as Head Corporate Affairs, Mr. Schmid is re-sponsible for Corporate Legal, Governance, Risk & Compliance, as well as Country Or-ganizations. From 2005 to 2008, he was a member of the Executive Board of the St. Galler Kantonalbank Group responsible for Private Banking and CEO of its Private Bank. In 1996, he joined UBS‘ Investment Banking Department where he became a Managing Director in 2003. Previously, he was four years with Ernst & Young in its M&A unit. He holds an MBA from IMD in Lausanne, Switzerland and a Bachelor’s degree from the University of Applied Sci-ences, Zurich.

Somboon Prasitjutrakul (1958, Thai)has been Head Business Unit Consumer Goods since 2008. Having joined DKSH in Thailand in 1993 in the Consumer Pro-ducts Division, in 2005 he became Exe-cutive Vice President responsible for all fast moving consumer goods activities of the Business Unit Consumer Goods in Thailand, Cambodia, Laos, Myanmar, and Vietnam. Before joining DKSH, he was

with Cargill, Bristol-Myers, and Ciba-Gei-gy. Mr. Prasitjutrakul holds a Bachelor of Science in marketing from San Jose State University, USA and a Master in manage-ment from the Sasin Graduate Institute at Chulalongkorn University, Thailand.

Charles Toomey (1962, British)Has been the Head DKSH’s Business Unit Healthcare since 2007, having previously led DKSH’s healthcare operations in Singa-pore, Thailand, and Greater China. Prior to joining DKSH in Singapore as General Ma-nager in 2002, Mr. Toomey held sales and marketing, and other management posi-tions with Eli Lilly in the UK, Malaysia, and Singapore, and served as commissioned officer in the UK Royal Marines. He has a Bachelor‘s degree from University College Wales in international politics and an MBA from the University of Warwick.

Mario Preissler (1964, German)has been Head Business Unit Performance Materials since he joined DKSH in 2010. Prior to this, he was with Clariant as Head of the Global Business Unit Industrial & Consumer Care, where he set up a new manufacturing site in China and expanded the Asian sales organization, focusing on China and Japan. This followed his trans-formation of Clariant‘s personal care and crop protection lines from European into global business lines, and positions with Hoechst AG in Germany, England, and

Latin America. Mr. Preissler holds a degree in business administration from the Univer-sity of Nuremberg, Germany.

Dr. Adrian Eberle (1972, Swiss)Head Business Unit Technology since 2010. He joined DKSH in 2008 as President of country operations and Head of DKSH’s Business Unit Technology in Taiwan. Prior to joining DKSH, Dr. Eberle held senior po-sitions with SR Technics, Boston Consulting Group, and Hilti AG. He holds an enginee-ring degree from the ETH in Zurich and a PhD in business administration from the University of St. Gallen.

Group Management

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DKSH – nearly 150 years of experience

In the 1860s, three Swiss entrepreneurs sailed east to Asia. Independently and within a few years of each other, Wilhelm Heinrich Diethelm set off for Singapore, Eduard Anton Keller for the Philippines, and Hermann Siber for Japan. Over the years, they established flourishing trading houses, which later evolved into major players in South East Asia, China, the eastern Asia Pacific region, and Japan.

1865Siber & Brennwald, the precursor of the SiberHegner Group, is founded in Yoko- hama. The company will be at the fore- front of the silk trade for decades.

1868Eduard Anton Keller joins C. Lutz & Co., founded in Manila in 1866. He takes over Lutz and sets up Ed. A. Keller & Co. in 1887.

1871Wilhelm Heinrich Diethelm joins Hoog- landt & Co., Singapore, established in 1860 and later acquired by Diethelm & Co. Ltd. founded in 1887. The company is strong in kerosene and rubber.

To the end of the 19th centuryWith the opening up of Japan and the expansion of global trade, textiles, time- pieces and industrial goods from Switzer- land, and raw silk from Japan, flow between the continents. By the turn of the century, all three trading houses have headquarters in Zurich.

2000Diethelm Holding Ltd. and Edward Keller Holding Ltd. merge to form Diethelm Keller Holding Ltd. This follows decades of independence yet cooperation. There are four great-grandsons of the original founders involved, and the companies succeed in remaining family firms.

2002On June 19, DKSH Holding Ltd. is formed through the merger of Diethelm Keller Services Asia Ltd. and SiberHegner Holding Ltd., with annual revenues exceeding CHF 4 billion and over 14,000 employees in 30 countries. The two companies complement each other perfectly in terms of activities, markets, and strengths.

2002 – 2005DKSH achieves fast post-merger integrati-on. In line with our strategy to centralize corporate functions, the Corporate Shared Services Center, DKSH’s new centralized IT services center, opens in Malaysia. To serve our clients even better, the Group is

Beginning of the 20th centuryTrade between Asia and the West is deve- loping vigorously. Siber Hegner enters China in 1902. The trading firms are converted into public limited companies and the second generation takes over.

1914 – 1945After struggling through two world wars and the Great Depression, the three companies survive, making acquisitions along the way. Siber Hegner operates in Japan and some regions of China; Ed. A. Keller is in the Philippines and Hong Kong; and Diethelm concentrates on Singapore, Indochina, Thailand, and Malaysia. 1946 to the end of the centuryGlobalization takes off and business booms. To deal with growing protectionism in newly independent colonies, the trading houses set up their own local production facilities. Thailand becomes a major market. The companies endure difficult years and the 1997 Asian financial crisis.

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re-organized on Business Unit rather than geographic lines. State-of-the art distri-bution centers are set up in Vietnam and Singapore. While remaining focused on or-ganic growth, new businesses are acquired in Malaysia (East Asiatic Co. and EAC Transport), Korea (KOSE Logistics), and Switzerland (Medinova Ltd.). The Group’s excellent performance sees double-digit profit growth, with Net Sales topping CHF 5 billion in 2005.

2006 – 2008The Group continues its successful deve-lopment and double-digit profit growth, with 2008 a new record year. More state-of-the-art distribution centers open in Thailand, Vietnam, Korea, South China, Cambodia, and Malaysia. To accelerate growth further and sustain its successful expansion, DKSH broadens its equity base in 2008 through a capital increase and wel-comes FFP, the French holding company of the Peugeot family, Swiss financial entre-preneur Rainer-Marc Frey, and the Stephan Schmidheiny family as new investors. The new Finance Center opens in Singapore, and DKSH embarks on a global branding initiative with the aim of establishing a strong global services brand for the entire Group. Key to this global DKSH branding program is the definition and establish-ment of a new category: Market Expan-sion Services.

2009Additional distribution centers open in Australia, Thailand, and Myanmar. DKSH launches its new client magazine: expand, along with a new website. All legal enti-ties still carrying legacy names are renamed to DKSH; the DKSH design implementa-tion is completed; and DKSH’s in-house training facility in Singapore, the Fantree Academy, is launched. There are further acquisitions in Denmark (Dasico A/S), India (Voltas Ltd.), Japan (Michael Weinig Japan K.K), and Thailand (Shell Distribution Com-pany). An agreement is also signed on a Joint Venture with Smollan Group Pte. Ltd. of South Africa, a leading field marketing company. In addition, growth strategies for the Group and the Business Units are developed and implemented. Excellent performance continues, with increased Net Sales of well over CHF 6.4 billion.

2010DKSH’s Business Unit Healthcare receives 20 quality certificates for its pharmaceutical and healthcare distribution centers across Asia. A new state-of-the-art healthca-re distribution center opens in Taiwan, and DKSH invests in new application and formulation laboratories in Japan, France, Vietnam, Thailand, and the Philippines. Ac-quisitions in Switzerland (Hagemeyer-Cosa Liebermann Group), Taiwan (Chiao Tai Lo-gistics and Trekintal), Malaysia (Biolife), and

Japan (Mikron Machining) complement DKSH’s organic growth.

2011Another record year, delivering double-digit growth. Two new state-of-the-art distribution centers are inaugurated in Singapore and North Vietnam, and two existing facilities in Phnom Penh and Hong Kong are expanded. To further develop innovative ideas and applications, five new innovation centers for Performance Materials are established, while two new showrooms in Taiwan and in Vietnam, plus three new research laboratories in Taiwan, Thailand, and Vietnam opens for Business Unit Technology. Complementing our or-ganic growth, five acquisitions are done: Brandlines and FNZ in New Zealand, Tiger Chemicals Company in Australia, 3D Asia in Taiwan, and Maurice Lacroix in Switzer-land. Net Sales reach CHF 7.3 billion, while operating profit (EBIT) grew impressively by 21.7% to CHF 238 million. Profit After Tax rose by 25.7% to CHF 152 million. All Busi-ness Units contributed to these excellent results. Since the merger in 2002, DKSH has created over 11,000 jobs, and expan-ded its footprint by 165% to 650 business locations worldwide.

2012The Group is publicly listed on SIX Swiss Exchange.

DKSH – nearly 150 years of experience

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Our most important markets In 2011, DKSH generated 96% of Net Sales in Asia Pacific, with Thailand being the sin-gle largest market, followed by Greater China, and Malaysia/Singapore.

Megatrend Asia and outsourcingDKSH has been at home in the rapidly gro-wing Asian markets for close to 150 ye-ars, making it ideally positioned to benefit from the dynamic economic growth in this region:• Geographic focus is on the Asia Pacific region, which generated 96% of our Group Net Sales • Growth in GDP, disposable income and purchasing power, local consumer spen- ding and industrial production in Asia continue to surpass those of the Western world. Asia’s emerging economies are becoming the drivers of global economic growth

• Rising purchasing power and changing lifestyles of the emergent middle class are leading to increased consumer demand and the need for Western capital goods and components• Asian markets are evolving from being the “extended workbench” of the West to becoming promising domestic markets, representing attractive expansion targets for Western companies• Companies that have earmarked Asia as their growth target are increasingly using services provided by specialist outsourcing partners to achieve market expansion. This allows them to avoid fixed overheads and risks while focusing on their core competencies• Strong increases in consumer demand throughout Asia are driving growth in inner-Asian business. Stagnating Western consumer markets are causing Asia’s ex- port economy to transfer its focus into its own regional markets

HistoryDKSH is deeply rooted throughout the re-gion. In the 1860s, three Swiss entrepre-neurs, Wilhelm H. Diethelm, Eduard A. Keller, and Hermann Siber sailed east from Europe to Asia. They established trading houses which evolved into major players in South East Asia, China, the Eastern Asia-Pacific region, and Japan. In 2002, those companies joined forces to create DKSH.

Key performance indicators in CHF Mio.

2010* 2011

Net Sales 7,293 7,340

EBIT 195 238

Profit After Tax (continuing operations)

121 152

Market Expansion Services As the No. 1 in the Market Expansion Ser-vices sector with a focus on Asia1, DKSH helps other companies and brands to grow their business in new or existing markets. We offer our business partners tailor-made solutions along the entire value chain to support them in successfully achieving their objectives.

Facts and figures• Headquartered in Zurich. In terms of Net Sales and number of employees – one of Switzerland’s top 20 enterprises • Publicly listed on the SIX Swiss Exchange since March 2012• Reliable outsourcing partner supporting companies in growing their business in new or existing markets • Integrated services portfolio along the entire value chain, from sourcing, market entry consultancy, marketing and sales, distribution and logistics to after-sales support • Comprehensive, well-established network throughout Asia, and key markets in Eu- rope, and the Americas • Four specialized Business Units: Consu- mer Goods, Healthcare, Performance Materials, and Technology

2011 Net Sales by regionin %

Ownership structure*in %

46.09 Diethelm Keller Holding, CH

6.80 FFP Invest SAS, F

6.31 Rainer-Marc Frey, CH

3.80 Capital Group, USA

*Shareholders with more than 3% shares in DKSH Holding.

36.4 Thailand

25.4 Greater China

21.9 Malaysia/ Singapore

12.1 Rest of Asia Pacific

4.2 Rest of the world

Greater China = China, Taiwan, and Hong Kong

1 According to a study conducted by Roland Berger Strategy Consultants in

November 2011, DKSH is the leading Market Expansion Services provider with

a focus on Asia in terms of Transaction Value.

*Excluding Real Estate (disposed in 2010)

Facts as per December 31, 2011

Specialists 24,342

Clients 5,500

Customers 500,000

Distribution centers 180

Countries 35

Network of business locations - Asia Pacific - Europe, Americas

630 20

Factsheet DKSH Group

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Our core business: Market Expansion Services

What we do DKSH helps companies to grow in existing markets and expand into new ones by de-livering the services our business partners need to achieve their goals.

How we do it:comprehensive portfolio of services We help our business partners grow by providing a complete range of specialized services along the entire value chain: from sourcing, research and analysis, marketing and sales, distribution and logistics, to after- sales services.

Customized in every case Our services are precisely tailored to the exact needs of our clients and customers. To do this, we draw on nearly 150 years of experience, deep industry expertise, exten-sive on-the ground logistics, and our vast network of business and personal relation-ships throughout Asia.

Integrated to leverage successBecause we take profound responsibility for our business partners’ goods, brands, and markets, our Market Expansion Services offer more than just outsourcing of particular acti-vities. Our intelligently integrated and tailor-made services deliver seamless end-to-end

solutions no matter how large – or small – the requirements.

Our business model DKSH’s business model combines profound specialization with broad diversification in terms of industries, regions, goods, and value chains. While concentrated on Asia, we provide a bridge with Europe, the Americas,and Asia Pacific. With our business activitiesorganized into four highly specialized Busi-ness Units: Consumer Goods, Healthcare,Performance Materials, and Technology, we deliver an extensive range of integrated services to a huge diversity of business partners, industries, and countries.

Research and

AnalysisSourcing

Marketing and

Sales

Distributionand

Logistics

After- Sales

Services

• Global Sourcing and Scouting for Suppliers• Supplier Auditing and Certification• Quality Assurance• Compliance Management

• Feasibility and Application Research• Market Information and Trends• Technical and Innovation Support• Product Development• Product Licensing/ Assistance• Market Research and Market Feedback

• Product Management and Brand Building • PR and Promotion Management• Channel and Category Management• Sales• Order Taking and Processing• Merchandising

• Import and Customs Handling• Product Registration/ Regulatory Compliance• Warehousing, Transportation and Delivery• Co-Packing• Order Fulfillment and Invoicing• Cash Collection• KPI Reporting and Market Perception Surveys

• Application Research• Installation and Commissioning• Customer Service, Repairs and Maintenance• Technical Support• Quality Assurance, Control and Training• End Consumer Communication

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Our core business: Market Expansion Services

Our clients and customersReflecting the different types of business partners we work with, DKSH distinguishes between clients and customers.

ClientsOur clients are manufacturers and suppliers selling products such as pharmaceuticals, specialty chemicals, food ingredients, and personal care products. Seeking to expand their businesses in existing and new markets, they entrust us with handling their products, brands, licensing, sourcing, and service needs. We bring their products to Asia, Europe, and the Americas, where we market, sell and distribute them, and provide after-sales services.

CustomersCustomers are business partners that buy or resell clients’ goods and services. They range from mom-and-pop shops to su-permarkets, and from hospitals and drug-stores to laboratories and manufacturers. Our customers come to us to expand their sourcing base, their market shares, and their revenue opportunities. We help them obtain the best products and brands at the best prices, and give them access to knowledge, market insights, and marke-ting support.

Adding valueThrough constantly enlarging our networks of client and customer business partners,

we not only expand the sales and sourcing opportunities available to them, but also leverage the partnership into real added value. So for example, using our sophistica-ted information technology we gather data from our hundreds of thousands of custo-mers and translate it into highly detailed, up-to-date market information that helps our clients succeed – by serving our custo-mers even better.

We support our customers in obtai-ning the best raw materials, products, and brands at the best prices, while providing them with knowledge and market insights.

We support our clients in marketing, selling, and distributing products, pro-vide after-sales services and market in-sight in new and existing markets.

Consumer goods, healthcare products

Speciality chemicals and ingredients, analyticalinstruments, capital investment goods

Market insight

Market insight

Client Customer

ManufacturerRetailer

Manufacturer

B2B/B2C

B2B

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Key results 2011

Another record year 2011 DKSH continues its outstanding track record of delivering double-digit growth, with fi-nancial performance in 2011 exceeding our record result achieved in 2010. Our Net Sales reached CHF 7.3 billion, while operating pro-fit (EBIT) grew impressively by 21.7% to CHF 238 million. Profit After Tax rose by 25.7% to CHF152 million. All Business Units contribut-ed to these excellent results. Since the merger in 2002, we have created over 11,000 jobs. Moreover, we have increased our footprint by 165% to globally 650 business locations.

Those results are all the more remarkable against the background of the natural di-sasters that struck Asia in 2011, particularly the triple catastrophes in Japan caused by the earthquake, the worst ever flooding in

Thailand for decades, the typhoon in the Philippines, the difficult global economic conditions, and last but not least the tre-mendously strengthened Swiss franc, our reporting currency.

DKSH succeeded in delivering excellent performance in 2011 mainly through orga-nic growth, complemented by five strate-gic bolt-on acquisitions. The Asian markets in which we primarily operate continue to report steady and robust economic growth. As the leader in Market Expansi-on Services with a focus on Asia, we were able to expand our existing businesses and develop new partnerships in 2011. Our business success is also attributed to the value of our comprehensive, integrated, and tailor-made portfolio of services along

the entire value chain, unrivalled network of local relationships, depth of Asia know-how and experience, backed by a well- developed capillary distribution system and IT backbone.

In 2011, we continued investing in ope-rational excellence to realize synergies, ensure efficiency, and optimize business processes, thereby ensuring that we can cost-effectively provide best-in-class ser-vices, using our extensive network and ex-pertise.

That excellent performance clearly shows the high resilience of our business model through our well-diversified business across industries and geographic regions.

Net Sales by regionin %

36.4 Thailand

25.4 Greater China

21.9 Malaysia/ Singapore

12.1 Rest of Asia Pacific

4.2 Rest of the world

Net Sales by Business Unitin %

45.3 Consumer Goods

39.6 Healthcare

9.5 Performance Materials

5.6 Technology

EBIT by Business Unitin %

53.6 Consumer Goods

20.9 Healthcare

18.2 Performance Materials

7.3 Technology

Greater China = China, Taiwan, and Hong Kong

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Our corporate values

To achieve our vision of being known as the world‘s leading company in Market Expan-sion Services in Asia, we consistently strive to live up to our corporate values, which re-flect our unique culture and are reinforced in all aspects of our business. Our values guide our priorities and our behavior, inspi-ring us to deliver the best possible services to our clients and customers, and helping them to grow their businesses.

DKSH’s reputation is based on our au-thentic, pragmatic, and entrepreneurial approach to finding tailor-made solutions. Our commitment and passion drive the sustainable business results we achieve for our business partners and ourselves.

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DKSH strategy for growth

Our vision is to be known as the world’s leading company in Market Expansion Ser-vices with a focus on Asia. Anyone thinking of growing their business in or with Asia should think of DKSH first. To accomplish this, we drive a strategy for growth that continuously increases our market share and at the same time helps our business partners expand their businesses.The cornerstone of our strategy is the con-tinuous improvement of our successful business model. We stick to what we do best – or in other words, we do more of the same … and we do it even more efficiently! The strategy consists of three main areas that assist us in reaching our vision:

Grow existing markets and Business UnitsWe focus on growing existing markets, as well as existing Business Units. Since we have a history of nearly 150 years of doing business successfully in and with Asia, our business partners fully capitalize on our broad knowledge of local markets and cul-ture, our infrastructure, and our leadership position in the region.

Strengthen service offeringsWe continually strengthen and expand our range of service offerings across the entire value chain and Business Units. To ensure the long-term success of our business part-ners, we constantly deliver more value-ad-ded solutions that give them a competitive advantage.

Increase operational efficiency We continuously improve the efficiency and effectiveness of our processes. The quality of our services is based on best practices and standards throughout our entire orga-nization. An efficient supply chain as well as leveraged synergies across all our Busi-ness Units and countries allows us to fulfill the diverse requirements of the industries and communities we serve.

A reliable strategic business partnerOur strategy for growth results in a broad range of services and solutions that are tailored to the unique needs of our clients and customers. Relying on our core com-petencies provides the following benefits:

• A financially stable and dependable partner who has been at home in Asia for nearly 150 years, reliably safe- guarding your business interests

• A global network of experts and the abi- lity to adapt to the businesses we serve in any local market

• A comprehensive package of services along the entire value chain – tailored to your needs

• Services and infrastructure from a single source, meaning lower cost, enhanced transparency, and greater accountability

• A partner who proactively works in the interest of clients’ and customers, posses- sing the expertise to provide strategic advice and on-the-ground logistics to «make things happen»

Focus on existing Business Units

• Focus on existing markets

• Grow existing Business Units organically through business development and multiplying success stories

• Bolt-on acquisitions

The DKSH strategy for growth: do more of the same and do it more efficiently

Strengthen service offering

• Enhance service and solution competence

• Selectively expand service value chain of Business Units

Increase operational efficiency

• Gain or strengthen dominant market position to use economies of scale

• Realize operational synergies

• Improve operational excellence (standards)

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Our organizational structure

With an organizational structure that cuts through the complexity of the businesses we manage, we are optimally organized for both today and tomorrow as we move into the next stage of growth. Our structure seamlessly leverages the vast resources of knowledge and market power within our organization for the benefit of all stake-holders.

DKSH’s overall strategy and direction is guided by an international Board of Di-rectors. The Group Management has exe-cutive management responsibility for the Group and ensures the implementation ofour strategic goals across our markets andBusiness Units.Our business activities are managed through four specialized Business Units. Country

organizations implement Business Unit strategies and enable region-wide wide coverage, while our Corporate Center provides cost-effective services, and a Group-wide infrastructure. Spanning Asia Pacific, Europe, and the Americas, our comprehensive netwok ser-ves hundreds of thousands of business partners every day.

Board of Directors

Group Management

Dr. Joerg Wolle President & CEO

Gonpo Tsering Head Operations Support

Bernhard Schmitt Chief Financial Officer

Martina Ludescher Head Corporate Development

Marcel SchmidHead Corporate Affairs

Somboon Prasitjutrakul Head Business Unit Consumer Goods

Charles Toomey Head Business Unit

Healthcare

Mario Preissler Head Business Unit

Performance Materials

Dr. Adrian Eberle Head Business Unit

Technology

Country operations (details see following page)

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Our organizational structure

Country operations

Asia Pacific

Business Unit

Consumer Goods

Business Unit

Healthcare

Business Unit

Performance

Materials

Business Unit

Technology

Asia Pacific

Australia • • • Australia

Brunei • Brunei

Cambodia • • • Cambodia

China • • • • China

Guam • Guam

Hong Kong • • • • Hong Kong

India • India

Indonesia • Indonesia

Japan • • • Japan

South Korea • • • • South Korea

Laos • • • Laos

Macao • • Macao

Malaysia • • • • Malaysia

Myanmar • • • Myanmar

New Zealand • • • New Zealand

Philippines • • Philippines

Saipan • Saipan

Singapore • • • Singapore

Sri Lanka • Sri Lanka

Taiwan • • • • Taiwan

Thailand • • • • Thailand

Vietnam • • • • Vietnam

Europe Europe

Denmark • Denmark

France • • France

Germany • • Germany

Great Britain • • Great Britain

Italy • Italy

Norway • Norway

Poland • Poland

Spain • Spain

Switzerland • • • • Switzerland

The Americas The Americas

Brazil • Brazil

Chile • Chile

USA • • USA

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Our heritage

Symbolizing the businessThe fantree takes its name from the distinc-tive cluster of foliage branching out from the top of its stem. This uniquely striking plant is often known as the «traveler’s palm». This is because thirsty travelers were able to find water in many parts of the tree, which can hold up to one liter of liquid. According to legend, if a traveler stands in front of a fantree and makes a

The original trademark Today’s DKSH logo

wish in good faith, the wish is certain to come true. Reportedly, a fantree trademark was employed by the Saigon bureau of Diethelm&Co. Ltd. (established in 1890) as early as 1899. At that time, the fantree ser-ved as a symbol for the Diethelm merchant house. It later evolved into the official logo of the merged Diethelm Keller Group and ultimately into that of DKSH. The fantree symbolizes our long heritage of truly be-

longing to the places where we do busi-ness. It also stands for our unrelentingly enterprising spirit and the unique combina-tion of versatility and adaptability that is at the heart of our company. The fan of leaves represents our many acti-vities; the red color in the new logo may be taken as a reminder of our Swiss heritage; and the firmly rooted fantree as a whole symbolizes our deep connection with Asia.

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Our shareholders

DKSH’s ownership structureUnder the Swiss Stock Exchange Act, in-vestors holding shares in a company listed in Switzerland has to notify the company and the stock exchange if the holding at-tains, falls below or exceeds the following thresholds: 3, 5, 10, 20, 33 1⁄3, 50, or 66 2⁄3% of the voting rights, whether they are exercisable or not. With the listing of DKSH on the SIX Swiss Exchange in March 2012 and the fully exercised Over-Allot-

ment “Greenshoe” option, Diethelm Keller Holding remains the anchor shareholder with 46.09% of shares in the company. Diethelm Keller Holding is an internati-onally active Swiss holding company of long-standing, principally owned by fourth generation descendants of the founders of DKSH. With more than 3% shareholding in DKSH are the FFP Invest SAS, the holding company of the French Peugeot industria-list family that is listed on the Euronext Pa-

ris (French) Stock Exchange, Swiss investor Rainer-Marc Frey, and the US investment company Capital Group, holding 6.80%, 6.31%, and 3.80% shares respectively. No other shareholders hold more than 3% of all shares issued. This information relates only to registered shareholders and can-not be assumed to be representative of the entire DKSH investor base. Only registered shareholders are entitled to exercise voting rights.

Diethelm Keller Holding, CHMajority shareholder, internationally active Swiss holding company of long standing, principally owned by fourth generation de-scendants of the founders

FFP Invest SAS, FHolding company of the renowned Peugeot family

Rainer-Marc Frey, CHWell-known and experienced expert in the area of alternative investments

Capital Group, USALeading investment company

46.09%

6.80%

6.31%

3.80%

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Corporate functions

Corporate servicesOur corporate services teams support our Business Units and country operations in many important ways, ensuring that we make the best possible use of synergies across the Group, share best-practices, and work to the same high standards in everything we do.

Operations SupportThis function consists of IT, Internal Con-sulting, Merger & Acquisition Transac-tions, and Special Projects. Many services are centralized at our Corporate Shared Services Center in Kuala Lumpur, Malay-sia, where around 200 IT staff provide key services and develop new software solu-tions for DKSH and our clients. Our single centralized IT center tests and standar-dizes all our business processes, and ma-kes integrating new acquisitions both fast and easy. The Internal Consulting team has two functions:

• Business Processes – which works with our operations to achieve profitable and sustainable growth

• Internal Consulting – which promotes knowledge-flow across DKSH

Merger & Acquisition Transactions supportsmanagement at every stage of selling andbuying businesses.

FinanceOur CFO and the Finance team manage Group-wide financial activities that range from accounting, budgeting, and controlling to financial analysis, reporting, risk, and ta-xation. Business Unit Controlling, Group Tre-asury, and Taxation, are based in Singapore.

• Our centralized Group Treasury function helps us to increase efficiency by improving control of the Group’s financial risks and reducing costs• Corporate Tax works to continually optimize Group-wide tax efficiency and compliance• The Zurich-based Corporate Controlling team monitors compliance with financial policies, particularly IFRS and accounting policies, and ensures that our Board of

Directors receives accurate and timely reports. This team also coordinates the external auditors

Corporate DevelopmentThis function handles Strategy, Human Resources, Investors Relations, Corporate Communications, and Branding.

• The Strategy team is responsible for the further thorough implementation of our strategy for growth across our Business Units and countries• Corporate Human Resources looks after our HR strategy, focusing on new hires, talent and management development (such as our Fantree Academy), emplo- yer branding and compensation and benefits, as well as providing strategic direction for local HR teams• Investor Relations is responsible for ensuring open, transparent, and timely communication with the financial com- munity. Its goal is to establish the brand and understanding of DKSH‘s business in the minds of investors

Our Business Units are supported by centralized corporate functions with highly specialized teams. These functions provide common standards and support the Business Units and countries to lower their workload, so that they can concent-rate on what they do best: doing business!

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• Corporate Communications and Bran- ding oversees all external and internal Group communications, and the DKSH branding project: its aim is to make DKSH known as the No. 1 Market Ex- pansion Services Group with a focus on Asia

Corporate AffairsThis function is responsible for Corporate Legal and for Governance, Risk & Compli-ance, and oversees our country organiza-tions in terms of governance, compliance, and risk, as well as strategy development and execution.

• Corporate Legal provides legal advice and assistance to management in areas including compliance, corporate governance, contract negotiation and management, intellectual property rights, and trademarks. The team also updates employees on changes in the regulatory en- vironment• Governance, Risk & Compliance asses- ses, reduces, monitors, and reports the Group’s risks to our Audit Committee and Board of Directors

Our Finance Center in SingaporeIn order to accommodate DKSH’s expansion, certain functions were relocated from Switzerland to Singapore in 2008, thus moving closer to the bulk of our operations and providing greater management sup-

port. Our CFO and the functions Control-ling, Treasury, and Taxation are now based in Singapore, which increases decision-sup-porting interaction with country and Busi-ness Unit operations while improving sup-port to the Heads of Business Unit heads in Asia. The Finance Center was inaugurated in August 2008, and also houses the Group Internal Audit department.

Our Corporate Shared Services Center (CSSC) in MalaysiaThe CSSC in Malaysia was established in 2004 to centralize and standardize our company’s IT platform. Today it is a global hub for leading-edge IT services, setting new industry standards for market infor-mation access and comparability.Around 200 highly specialized IT staff de-velop and provide services, such as hostingthe entire Enterprise Resources Planning (ERP) system running on SAP.The Group’s strategic Pegasus project is focused on the development and imple-mentation of a global ERP template based on SAP. Today, all DKSH operations run on the standardized global SAP platform. Ba-sed on its data volume and the number of reports being generated, it is considered to be one of the world’s largest Business Warehouse applications running on SAP.

Corporate Supply ChainThis function supports our operations by setting standards and guidelines on dis-

Corporate functions

tribution centers, transportation, customs compliance, and international freight management. The team works to share best practices around the Group, develop IT applications for world-class logistics, and evaluate new supply chain infrastructure and investments, particularly using syner-gies between Business Units and countries.

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Our network of unique scopeand depth

• More than 24,000 specialists who know how to grow businesses and have built a network of personal relationships and individual local knowledge• 650 business locations in 35 countries• With our unique capillary distribution system we serve more than 500,000 customers and 5,500 clients every day• With our state-of-the-art infrastructure and 180 distribution centers we are able to provide tailor-made solutions• Leading-edge IT platform processing 1 million transactions each month

Europe and the AmericasDenmarkFranceGermanyGreat BritainItalyNorwayPolandSpainSwitzerlandBrazilUSAChile

Asia PacificAustraliaBruneiCambodiaChinaGuamHong KongIndiaIndonesiaJapanKoreaLaosMalaysia

MacaoMyanmarNew ZealandPhilippinesSaipanSingaporeSri LankaTaiwanThailandVietnam

DKSH’s presence stretches across the globe. The Group operates in 35 coun-tries through a comprehensive network of 630 business locations in Asia Pacificand 20 business locations in Europe and the Americas.

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Our DKSH brand

In 2008, DKSH embarked on a global bran-ding initiative with the aim of establishing DKSH as a strong global services brand for the entire Group. Key in this global DKSH branding program is the definition and cre-ation of a new category or industry, designa-

ted Market Expansion Services. As the term «Market Expansion Services» suggests, DKSH helps other companies and brands to grow their business in new or existing markets. The DKSH brand confirms the company’s commitment to further strengthening its lea-

dership in the Market Expansion Services in-dustry. DKSH enforces that position through its comprehensive network, well-developed capillary distribution system, dedicated exper-tise and market know-how, all supported by state-of-the art logistics and IT infrastructure.

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Factsheet Consumer Goods

Business Unit ManagerSomboon Prasitjutrakul

Net Sales (2011) CHF 3.3 billion

Countries23

Specialized staff12,627

Business locations550

Retail outlets served dailyOver 300,000

ClientsOver 460

Business Unit Consumer GoodsDKSH’s Business Unit Consumer Goods is Asia’s leading Market Expansion Services specialist with a focus on fast moving con-sumer goods, luxury & lifestyle products, as well as food services and hotel supplies. Our comprehensive Market Expansion Ser-vices extend from product feasibility studies and registration to importation, customs clearance, sales, marketing and merchan-dising, warehousing, re-packing and label-ling, physical distribution, invoicing, cash collection, and after-sales services. Our ex-pertise and broad local knowledge, toge-ther with our infrastructure, enable us to better understand our business partners’ needs and to deliver customized solutions to grow their businesses.

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Factsheet Healthcare

Business Unit ManagerCharles Toomey

Net Sales (2011)CHF 2.9 billion

Countries 13



Highly qualified sales and marketing specialists Over 3,000

ClientsOver 350

Business Unit Healthcare DKSH’s Business Unit Healthcare is the part-ner for choice for healthcare companies in the areas of pharmaceuticals, over-the-counter (OTC) and consumer health pro-ducts, as well as medical devices seeking to grow their business in Asia. A leading Mar-ket Expansion Services provider, with the largest independent healthcare sales team, offering the healthcare industry a broad range of customized services from product feasibility studies and registration to impor-tation, customs clearance, sales, marketing and merchandising, warehousing, re-pa-cking and labeling, physical distribution, in-voicing, cash collection, manufacturing, and after-sales services. We offer a wide range of solutions, extending from product regis-tration, marketing and sales, to physical distribution.

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Factsheet Performance Materials

Business Unit ManagerMario Preissler

Net Sales (2011) CHF 697 million

Countries 26



Suppliers and clientsOver 4,000

Innovation centers20

Business Unit Performance MaterialsA leading Market Expansion Services pro-vider and distributor of specialty chemicals and food ingredients in the specialty che-micals, food and beverage, pharmaceuti-cal, and personal care industries. Business Unit Performance Materials provides a broad range of customized services from global sourcing, supplier audits, appli-cations research and support to product development, feasibility studies, regis-tration, importation, customs clearance, sales, marketing, warehousing, physical distribution, as well as quality assurance and control. Thanks to our comprehensive networks and global relationships, we pro-vide reliable sourcing around the world with instant access to over 70 markets, ob-taining the best products at the most ad-vantageous prices.

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Factsheet Technology

Business Unit ManagerAdrian Eberle

Net Sales (2011) CHF 413 million

Countries 17



Service engineers450

ClientsOver 700

Laboratories and showrooms21

Business Unit Technology The leading Market Expansion Services provider in Asia offering technical solutions for capital investment goods and analytical instruments in the energy, research, food and beverage, advanced metals, and infra-structure sectors. Business Unit Technolo-gy provides a broad range of customized services from market research to feasibility and market entry studies, product registra-tion and importation, marketing and sales, application engineering, product sourcing, warehousing, distribution, installation and commissioning, and after-sales services.Our application engineering expertise de-livers the know-how our customers need to make optimal use of the equipment we provide. In addition, we operate our own test and application laboratories that sup-ply customers with samples and feasibility and validation testing, and help them to develop new applications.

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