Edwin C. Dixon 11604 Gaelic Drive

Austin, TX 78754

Home - 512-761-3475

Mobile - 512-426-8079

ejazz1.ed@gmail.com

ejazz17.wix.com/techtrainer

OBJECTIVE

Seeking a challenging and responsible position fully utilizing my acquired skills and knowledge offering opportunities for advancement

QUALIFICATION

• Strong leadership and problem solving skills

• Self motivated and committed

• Advanced knowledge of computers, computer applications and operating systems

• Extremely proficient instructor, ability to comprehend complex information and convey

information effortlessly to others

• 27 years accumulated knowledge, experience and training management

• Proven track record globally (Europe, Mexico, New Zealand, South Africa, Australia and more)

• Team Player with outstanding written and verbal communication skills

FORMAL EDUCATION

Springfield Area Vocational Center: Electronics

Attended Western Illinois University with four years toward

BS Degree, Communications and Electronic Media

Minor degree, Music 1980-1985

Attended College on an Illinois Legislative Scholarship

Certified Pharmacy Technician (CPhT) with valid certification

WORK EXPERIENCE

Tier 1 Technical Support

Customer Experience Associate

Harte Hanks Austin, Texas

August 2015 - Current

Specialist Technical Training

Honeywell Vindicator, Austin, Texas

February 2007 September 2014

Manager of the Vindicator Training Group

Delivered training to military and civilian personnel (Air Force, USSS (Secret Service), Private Contractors, etc.).

Received 90% positive feedback on student course reviews

Developed education and knowledge protocol for employees of Vindicator, contractors and integrators

Developed and delivered course materials and content using prevalent industry standard tools (i.e. Captivate, the ADDIE development model and LMS systems)

Developed and implemented strategies which increased training sales by 200% during my first four years.

Coordinate with the development engineers to QA and test new Vindicator products along with third party products and applications.

(CPhT Current) Certified Pharmacy Technician

Walgreen’s Pharmacy Pflugerville, TX

January 2007 February 2008

Received CPhT certification within four weeks of self study

Sr. Network Operations Training Analyst

GTECH Corporate Headquarters, West Greenwich, Rhode Island

September 1998 to December 2006 (Based in Austin Texas)

Instructed Control Room Operations and Communication personnel on sites and regions globally.

Keeping up to date with network technologies within and outside for GTECH and updating training and reference materials.

Assisted software development with testing and administration utilizing Computer Based Training in an effort to stay current with the latest corporate and industry technologies.

Established operations standards for control room environment and identifying performance issues. Coordinating operations ensuring an efficient and effective operating environment.

Control Room Manager/Trainer

GTECH Corporation Springfield, Illinois

January 1997 to Sept 1998

Communications Training Administrator London, England

GTECH Corporation, London, England

December 1995 to January 1997

Provided complete training to GTECH's customer “Camelot”, (the UK's National Lottery service provider) in all aspects of electronic data communications.

Communications Specialist

GTECH Corporate Headquarters, West Greenwich, Rhode Island

June 1992 to December 1995

Communications Manager

GTECH Corporation. Springfield, Illinois

June 1991 to June 1992

References provided on request