Diversity is our Strength. Diversity & Health Video Series (DHS) …is a collection of award winning...
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Transcript of Diversity is our Strength. Diversity & Health Video Series (DHS) …is a collection of award winning...
Diversity & Health Video Series(DHS)
…is a collection of award winning mini-documentaries produced by Kaiser Permanente. These videos focus on the diversity and health of the populations we serve.
A VIDEO, A DIALOGUE AND TRANSFORMING CULTURE!
Overview / Objectives
1. Background and Purpose
2. A video, a dialogue and Transforming Culture
3. Training Metrics
4. Resources
The Need & KP’s Call to Action…
1. Mid-Atlantic request for training tools
2. Colorado found limited training tools specific to diversity and health
3. Tina Martelon and Michael Day produced and directed DHS
4. Staff Associations co-sponsored
5. DHS made it possible for us to standardize diversity training program wide through sharing best practices
Purpose
Enhanced patient interactions and health outcomes
Respectful and productive relationships in the workplace; and
Collaborative relationships with the communities we serve to find solutions to eliminate and or decrease health disparities.
Diversity and Health Video Series was created to raise the cultural awareness of health care providers and
staff for the purpose of achieving:
Culturally and Linguistically Appropriate Service Standards
Standard # 3
U.S. Department of Health & Human Services: Office of Minority Health (OMH). Final Report. Federal Register: December 22, 2000, Volume 65, Number 247, pages 80865-80879, www.omhrc.gov/CLAS
Health care organizations should ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery.
Cultural Sensitivity
Reasons Why Patients May Be Distrustful of the Health Care System…
Historical injustices Immigration concerns Fear of discrimination
2008 Integration of DHS in Mid-Atlantic States Region...
Solicited KPMAS employees who had a passion for diversity
Completed Interview Sessions
Conducted DHS TTT (25 Employees)
Observation Period
Eligible to conduct Trainings at Medical Centers
2008 Integration of DHS in Mid-Atlantic States Region...
Required to complete all videos at their center during the year
Feb Touching the Dream African American
May Journey of 10K Miles Asian/Pacific Islander
Jun Out LGBTI
Sep Viva Bien Latino
Oct Spirit is Able Person’s w/Disabilities
Nov Hozho’ Native American Indian
2011 Middle Eastern
Challenges• Recruiting and sustaining our volunteers (went from 25 to 15)• Time for staff to attend the training
Successes 2008 - 2010
Programs wide 15,000KPMAS Total 2,816
98% of the employees who completed evaluation forms would recommend the video series to a friend or a colleague.
97% of the employees reported they could apply the content learned during the DHS trainings on the job.
Challenges and Successes