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Tammy  Hughes      CEO  Claire  Raines  Associates  

Diversity:  Capitalizing  on  the  Mix  

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DIVERSITY Capitalizing on the Mix With Tammy Hughes, CEO, Claire Raines Associates

Diversity is the mix. Inclusion is making the mix work.

Dimensions of Diversity

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Unconscious Bias Blind spots we’re unaware of that impact our decisions.

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Gender Success & Failure

Generations

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77+ yrs. old Born: Pre 1940

57 - 77yrs. old Born: 1940-1960

37 - 57yrs. old Born: 1960-1980

17 – 37yrs.old Born: 1980-2000

WWII Generation Baby Boom Generation Generation X Millennial Generation

How do you think older people perceive the new generation of workers?

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How do you think the new generation perceives the older ones?

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Capitalizing on Mixed-Generation Teams

1.  Allow people to work in ways that make sense to them. 2.  Set up 2-way mentoring relationships. 3.  Reward knowledge transfer.

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The Titanium Rule Do unto others keeping their preferences in mind.

1. You have a serious business issue with someone who has WWII generation values. How do you approach/confront the issue with him/her?

2. You have a new initiative and you want to get Millennial leaders on board with it. What do you do?

3. You have an urgent customer issue that requires great care for the customer’s pride. The case manager has Gen X values. How would you convince him/her to treat the customer with sensitivity?

4. In a meeting, you disagree with a higher-ranking colleague who has Boomer values. How might you approach /confront / resolve the issue?

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6 Strategies for Connecting Across Differences & Making the Most of the Mix 1.  Assume the best. 2.  Identify a common purpose. 3.  Figure out what makes them tick. 4.  Adapt your approach. 5.  Experiment and adjust. 6.  No strings attached.

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Register for the next webinar! Gamification and the Learning Experience

Tuesday, February 7, 2017

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