Dispute Resolution

Negotiating

• Two groups disagree on an issue

• Only the two parties come together to come to a mutually beneficial agreement

• If they don’t agree...

Mediation

• A third party not involved in the argument gets involved

• That third party tries to help the two parties come to an agreement

• If they cannot...

Arbitration

• When a third party imposes a solution it is known as arbitration

• Mediators and arbitrators are often used in disputes between employers and employees